Comentarios de los clientes para U-Haul Moving & Storage of Castleton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Castleton

Clasificación general:

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Gabriel W.
Clasificación:

El cliente no dejó un comentario.

ALEXANDER W.
Clasificación:

I called because I thought we might need the truck for more than 6 hrs. So it was adjusted, BUT I WAS NOT INFORMED THAT THERE WAS A CHARGE FOR EXTENDING TIME. Luckily, we did not need additional time, and the charge was reversed after I called two more times. I think it's a horrible way to do business. Charges for additional time should be upfront on the order page - ie, easily seen when choosing the number of hours. I'll choose Penske Truck Rental next time. Their trucks will also fit thru underpasses that are limited to 10'3" because they don't have that rather useless area over the cab. We had to re-route twice because our UHaul wouldn't fit thru the underpasses, thus additional miles charged.

AUSTIN D.
Clasificación:

Unprofessional & unaccommodating service for pick up. The truck was not clean. Very concerning regarding the current pandemic. I was charged an extra $12+ for gas when I filled the tank up until the gas pump stopped. I will most likely look elsewhere next time I need this service.

NICHOLAS W.
Clasificación:

I left the truck a 1/4 tank over what i picked it upnwith and didnt recieve a credit for the gas

GARY H.
Clasificación:

El cliente no dejó un comentario.

Dawn J.
Clasificación:

Kim is absolutely amazing! She has helped us with moves back and forth across the US. Always top notch! Too many furniture pads. They get in the way, and we don't use them. We generally refuse 90% of them. Jayden is amazing! Super helpful and accommodating! Goes above and beyond! We've had great experiences at this location! Thank you!

LAUREN R.
Clasificación:

El cliente no dejó un comentario.

Mike A.
Clasificación:

El cliente no dejó un comentario.

Raymond H.
Clasificación:

El cliente no dejó un comentario.

KAREN P.
Clasificación:

El cliente no dejó un comentario.

Richard G. | Overall Experience |
Clasificación:

The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.

Ronald M.
Clasificación:

El cliente no dejó un comentario.

PATRICE S.
Clasificación:

Alfred has helped my family twice on returns — he is a man who spreads joy through his work. We actually waited in line for 30 minutes at Dunkin Donuts to bring some to the team — because we appreciated him so much.

JUSTINA B.
Clasificación:

The dropbox for the key was super hidden and difficult to find

Amber B.
Clasificación:

Please require employees to wear masks during a global pandemic.

najib U.
Clasificación:

El cliente no dejó un comentario.

Aaron S.
Clasificación:

We paid $20 to have someone help load our car onto the towing trailer. The guy was on his phone almost the whole time. When we returned the car trailer at the final location we were informed that the car was not tied or chained down.

John C.
Clasificación:

No issues. The staff was informative and quick.

JON S.
Clasificación:

El cliente no dejó un comentario.

DAWN B.
Clasificación:

Truck had transmission issues. It had not been cleaned (or was done badly). Ti Tires had been repeatedly 'curbed and we were surprised we made it 1000 miles w/o a blowout. The assistance we received securing the wheels of the car on the tow dolly was faulty. The straps were not aligned propery and came off the wheels several times until we realized the issue. Equipment would have been fine locally but I would not recommend for a long distance move.

Lois C.
Clasificación:

The side mirrors were extremely difficult to adjust !

Danny W.
Clasificación:

People were very rude. They could not have cared any less if I was there or not. Terrible

Jared D.
Clasificación:

El cliente no dejó un comentario.

Joseph T.
Clasificación:

El cliente no dejó un comentario.

KEVIN B.
Clasificación:

El cliente no dejó un comentario.

Charles L.
Clasificación:

El cliente no dejó un comentario.

GEOFFREY H.
Clasificación:

El cliente no dejó un comentario.

GARY B.
Clasificación:

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GARY H.
Clasificación:

Was a brand new utility trailer. Was a pleasure renting something as new and nice. Usually the stuff I rent is fairly beat up.

LEO A.
Clasificación:

El cliente no dejó un comentario.

Jennifer K.
Clasificación:

El cliente no dejó un comentario.

MELVIN R.
Clasificación:

El cliente no dejó un comentario.

Nhan N.
Clasificación:

Very convenient location. Friendly services.

Christopher T.
Clasificación:

Don't make me drive 20 mins out of the way to return equipment when there is a location em right down the street from me

STEVEN L.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY D.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER S.
Clasificación:

Employees was rude and talking very disrespectful to each other.

REUBEN C.
Clasificación:

Brakes on the truck were a little soft, truck exterior has a few battle scars and the roof leaked on my boxes and soaked the floor of the truck. Staff were cordial, attentive and receptive. Nothing negative about the experience other than the condition I f the truck ;'(

Chris M.
Clasificación:

El cliente no dejó un comentario.

Oleg B.
Clasificación:

El cliente no dejó un comentario.

MINH L.
Clasificación:

Nó comment

Preston K.
Clasificación:

El cliente no dejó un comentario.

Thelma M.
Clasificación:

El cliente no dejó un comentario.

Kelly P.
Clasificación:

The agent that checked me in seemed to be under the impression he was doing me a favor by doing his job. He was rude and didn't offer an explanations or standard information. I rented from other locations several times last month and this was a totally different experience.... not a good one. I won't be back.

Richard L.
Clasificación:

El cliente no dejó un comentario.

COLIN J.
Clasificación:

El cliente no dejó un comentario.

Eric F.
Clasificación:

The staff at this location were rude and disrespectful. Everyone we spoke to there seemed angry and were just very rude.

SARAH H.
Clasificación:

I reserved a truck and a furniture dolly online the day before my move. I arrived an hour later than I reserved the truck and they rented the last furniture dolly to the man in line in front of me. They gave me a different dolly, but it made moving a very large item very difficult. There should be a grace period if items are reserved. I was very disappointed the dolly I reserved was not available. The gentleman helping me was very kind though.

huston S.
Clasificación:

El cliente no dejó un comentario.

JANICE S.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

The on-line reservation, pick up, and return made the entire rental experience a breeze.

Mark S.
Clasificación:

The GM that helped me was awesome.

ERIC W.
Clasificación:

El cliente no dejó un comentario.

Miguel M.
Clasificación:

It wasn't easy FOR ME to find the “gage” to refill the gasoline. I called to the office to request help and after all the revision and time the “solution” was to fill until full tank. No big deal, I was really happy with the service from start to end.

KAITLYN B.
Clasificación:

El cliente no dejó un comentario.

REBECCA M.
Clasificación:

The associate who checked us in was on a personal call when we arrived and said very annoyed to the person she was speaking to that she is to let them go because someone was there. She was very unfriendly and could tell she did not like her job. The truck was very dirty. The passenger side door would not completely close and when an associate came and looked at it, he slammed the door twice. The second slam, glass fell from somewhere and I pointed it out. He said “ah don't worry about it.” We also had challenges getting the mirror to adjust on the truck. The truck did not sound healthy and seemed like it could use some attention. I was disappointed in our experience but we got what we needed done

Logan K.
Clasificación:

Gentleman that helped me hook up the trailer was helpful and got me on the road quickly.

Andrew M.
Clasificación:

El cliente no dejó un comentario.

gordon M.
Clasificación:

Didn't drop off there

Shannon A.
Clasificación:

The staff is not customer oriented and lacks knowledge of Uhaul's policies and processes.

Andrea W.
Clasificación:

I ordered dollies and went to my move location and realized there were no dollies had to drive all the way back to get the dollies. Very annoying and put me behind on my moving day

James Z.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY C.
Clasificación:

Everything went smoothly. Staff was first rate, friendly, on- the-job and smooth in all respects. THANKS!

Michael C.
Clasificación:

El cliente no dejó un comentario.

Martin O.
Clasificación:

El cliente no dejó un comentario.

Pam M.
Clasificación:

El cliente no dejó un comentario.

MICHELE M.
Clasificación:

Customer service was terrible, it must have been to early for the guy checking us in Saturday morning at 7:30. He had the appearance of someone who hated his job and just gave us our keys and sent us out the door without even telling us where to begin to look for our truck or where to find the number to match to our keys. So it's about 7:45 a.m. and dark and we're out looking around for our truck, and then when my wife returned it she had to interrupt two guys at the counter from their phones to return the keys, they tell her just leave them in the truck and they would email a receipt. I will say at least we weren't there to make friends, the truck was exactly what we needed and did the job.

COREY W.
Clasificación:

Just keep up the same level of service!!

JAMES D.
Clasificación:

El cliente no dejó un comentario.

kevin B.
Clasificación:

though everyone was nice, had 2 problems, first was the deck in front of storage area of truck was full of dirt-not cleaned. secondly and most importantly, I had asked for an appliance dolly and furniture dolly due to mving heavy furniture up stairs, and when they took me out to the truck, they had neither and I had no time to go elsewhere, though I was not charged, I still lost money cause I had to give my movers 50.00 more due to their effort without those dollies. there needs to be a system in place to alert customers in advance if equipment is not available. I feel honestly I should get some of the excess I paid to the movers back-maybe 20.00-up to you. Kevin

Catherine M.
Clasificación:

Truck smells like gas if you ran AC and the door did not open or close well. Would get stuck halfway up. Checked in on the app but someone who rented inside was given the keys for the truck I was assigned. Got it sorted and the staff is great but it did make me late for my appointment. App also froze and pickup couldn't be completed so had to go back inside and have an employee finish it for me.

Lynn H.
Clasificación:

El cliente no dejó un comentario.

Shane M.
Clasificación:

Spoke with 2 different representatives over the phone. Both were rude and unaccommodating.

PETER S.
Clasificación:

With exception of the issues with the auto transport I am pleased with the experience.

JEFFREY B.
Clasificación:

El cliente no dejó un comentario.

KEVIN K.
Clasificación:

El cliente no dejó un comentario.

Kristi Y.
Clasificación:

El cliente no dejó un comentario.

LAURA S.
Clasificación:

El cliente no dejó un comentario.

Elizabeth D.
Clasificación:

El cliente no dejó un comentario.

Anastasia T.
Clasificación:

The customer service was excellent and I was very pleased with my moving experience.

VINCENT B.
Clasificación:

El cliente no dejó un comentario.

nicholas C.
Clasificación:

Tell the employees to be more professional and not stand around bullshitting and joking with each other. The moving van was in need of maintenance, it vibrated and shook at stop lights/ stop signs- (possibly a bad motor or transmission mount). Drivers seat felt wore out too like an obese person rode in it for 120k miles.

DEVIN C.
Clasificación:

El cliente no dejó un comentario.

Bruce M.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

I rented a 26' moving van on a Sunday, because they didn't have any vans available on the Saturday I wanted to move, and after buying boxes, tape, a hand truck, and blankets, they charged $20 for an "after hours service fee" and $25 for cleaning - no one ever said, nor did I see on the website, that there would be an additional $45 in fees. A complete rip-off.

David F.
Clasificación:

El cliente no dejó un comentario.

Ashley M.
Clasificación:

El cliente no dejó un comentario.

JASON C.
Clasificación:

El cliente no dejó un comentario.

keith E.
Clasificación:

El cliente no dejó un comentario.

LEI J.
Clasificación:

I called this location one day ahead just wanted to confirm on this reservation, called 8 times. During 1pm -4pm no body answer the phone. Next day I arrived At the location walked in the door was not greeted by employee, one gentleman and one lady just sitting there at the counter staring at me. When I walked up to the counter still both of them wouldn't greet. So I finally said I have a reservation, both of them started pointed at each other, trying to push their job to someone else. I told them “I don't mind who do this, I just need to pick up my rental truck. I've used uhaul service 3 times in 3 years, this experience (4th) has been the worst experience ever. Terrible unprofessional rude employee at the location. I hope the manager see this and can go over basic manner training to the folks.

Linda K.
Clasificación:

I have used this location in the past. It has to be under new management because it has really gone downhill. And in the middle of a pandemic and state ordered mask mandate, not one employee had a mask on!!!!

chris H.
Clasificación:

Pretty slow

ben P.
Clasificación:

Thank you for your prompt service.

Gary K.
Clasificación:

Dealt with 3 different people. Excellent service

Mark M.
Clasificación:

El cliente no dejó un comentario.

GREGORY T.
Clasificación:

I had a reservation to pick up a trailer at 0700. No employees showers up until ~ 0800

Regina S.
Clasificación:

El cliente no dejó un comentario.

Jeffrey F.
Clasificación:

El cliente no dejó un comentario.

Marian S.
Clasificación:

El cliente no dejó un comentario.

RANDY M.
Clasificación:

The people here were rude and not helpful. One of the ladies actually told the lady I was with to STOP talking while she looked up something. We were wondering why there was a difference in charges for the same size truck picked up in Ohio and dropped off at same location. About a $40 dollar difference. Their final answer was that rates can vary daily. I will be looking at other companies in the future for truck rental.

Erick K.
Clasificación:

Windshield was full of bugs, other driver's side & passenger door windows were filthy & mirrors were not clean. Visibility is important, especially to folks who don't drive trucks this size everyday.

CHRISTINA H. | First Impressions |
Clasificación:

Nathan in castleton, Indiana was amazing.

Marnita A. | First Impressions |
Clasificación:

1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing

Mark M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

lisa p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alma G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Deyshawn B. | Overall Experience |
Clasificación:

I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.

abbie d. | First Impressions |
Clasificación:

Mason Smith, the GM there in Castleton is a life saver.

John D. | First Impressions |
Clasificación:

KEEP UP THE GOOD WORK!!

Tina M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Martha S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gail R. | Overall Experience |
Clasificación:

Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.

Martha S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Natalie F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sherry D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

david c. | Overall Experience |
Clasificación:

Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.

jim k. | First Impressions |
Clasificación:

Jaden and the trainee were great

Rodney R. | Overall Experience |
Clasificación:

We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.

RASHEEDA O. | Overall Experience |
Clasificación:

Great. No complaints at all. Happy customer.

Richard G. | First Impressions |
Clasificación:

Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.

ALICIA Y. | Overall Experience |
Clasificación:

The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !

Gayann B. | Overall Experience |
Clasificación:

Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!

Donna M. | Overall Experience |
Clasificación:

Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

jennifer m. | Overall Experience |
Clasificación:

The staff was wonderful my only complaint would be that the gate was always open.

Stephanie D. | First Impressions |
Clasificación:

great customer service and great location, Will use again in the future

Dianne S. | Overall Experience |
Clasificación:

I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.

Tyler c. | First Impressions |
Clasificación:

I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..

Luke R. | Overall Experience |
Clasificación:

Rented truck & was offered 1 month “free” storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust

Thomas M. | Overall Experience |
Clasificación:

Parking issues

William S. | First Impressions |
Clasificación:

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

Hattie H. | Overall Experience |
Clasificación:

Excellent scheduling flexibility and tracking updates.

Danielle G. | First Impressions |
Clasificación:

Very great personalities

Julie F. | Overall Experience |
Clasificación:

All good

Barbara F. | First Impressions |
Clasificación:

No comment

James D. | Overall Experience |
Clasificación:

I would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.

Rashaad d. | Overall Experience |
Clasificación:

This place sucks

Joshua L. | Overall Experience |
Clasificación:

Great service and helpful.

Heather B. | Overall Experience |
Clasificación:

.

Candace D. | Overall Experience |
Clasificación:

I am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.

Thomas S. | Overall Experience |
Clasificación:

Highly recommend this facility. Great service, friendly and well organized.

Shay C. | First Impressions |
Clasificación:

It went great!

Brian M. | Overall Experience |
Clasificación:

Great group of people ready to help, thanks

RAGOTHAMAN A. | Overall Experience |
Clasificación:

Excellent service

James C. | Overall Experience |
Clasificación:

Very helpful and courteous throughout. A pleasure from beginning to end.

Mary W. | Overall Experience |
Clasificación:

Excellent service!

Paul R. | Overall Experience |
Clasificación:

Great work!

RODNEY LORENZO E. | Overall Experience |
Clasificación:

My time at uhaul was outstanding for me with no problems at all, thanks for your service

macaira o. | Overall Experience |
Clasificación:

The staff at this location was great!

Ty O. | Overall Experience |
Clasificación:

The Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.

TERESA K. | Overall Experience |
Clasificación:

Do I get a refund for the days that I paid for after we moved out?

Judy r. | Overall Experience |
Clasificación:

Everything came as I packed it. No breakage etc. Everything happened as explained to me. Both in Utah and Indianapolis the pickup and delivery were done by excellent employees. I am well pleased.

Mary W. | Reservation |
Clasificación:

Excellent service!

John F. | Reservation |
Clasificación:

Great service.

JacquelinRoche M. | Reservation |
Clasificación:

Made my Experience Better with Uhaul

Jason W. | Overall Experience |
Clasificación:

They were beyond helpful at a time when I really needed it.

CHRIS A. | Overall Experience |
Clasificación:

I have used Castleton U-Haul Storage in the past and will use them again in the future. Great people to work with.

Latika W. | Overall Experience |
Clasificación:

The service at this location was Excellent! But I did have some water damage to a few of my items

Ted H. | Overall Experience |
Clasificación:

In all my year or so renting from there they would NEVER answer the phone. Everytime, the call would go to the call center and they would say the manager would contact me (NEVER)

Herman L. | Overall Experience |
Clasificación:

Driver and call center was very helpful !

Cary C. | Overall Experience |
Clasificación:

While closing my account, the guys used cursing. A little to unprofessional.

JACOB W. | Overall Experience |
Clasificación:

Staff was very unsure about how unbox worked. Was charged because the ubox arrived earlier than scheduled. Although ubox is the cheapest option I would recommend someone else pay a little more for pod

STEVEN H. | Overall Experience |
Clasificación:

In a situation that could have been completely miserable, Uhaul saved the day, and my back!

Donald M. | Reservation |
Clasificación:

Very friendly rental company in Hot Springs, Arkansas. Easy to deal with and supportive. Steering on the truck had a lot of slack and needs attention. Very challenging to drive in windy conditions

Indiana Limesto S. | Overall Experience |
Clasificación:

I did not visit the facility, all booking was done by phone. I especially want to commend Kim the delivery driver for her attention and customer service, she is out of the Martinsville office.

Ruth V. | Overall Experience |
Clasificación:

First, they informed me when I rented my truck that free storage was available after the move for a month. Second, when I came, they worked hard to get me a big enough space for my things. Thanks!

Kendall T. | Overall Experience |
Clasificación:

Great experience for our storage needs. Highly recommended. Helpful staff.

sandra c. | Overall Experience |
Clasificación:

Very helpful and kind staff

Robert G. | Overall Experience |
Clasificación:

This may be more reflective of the process, as opposed to the people (who were nice when I talked to them). There was massive confusion with releasing my boxes that put my move in peril

KERIN G. | Overall Experience |
Clasificación:

Although there was a great deal of dust and spider eggs in the unit when we emptied it out, everything was dry and undamaged by mold or mildew. We hadn’t been there in several years, so we pleased.

Rudy P. | Overall Experience |
Clasificación:

The only problem I've ever had with U-Haul is the U-Box business. It has many problem, too many to go into here. It's not the people or phones, it's the way U-Haul has structured it. TERRIBLE!

EDWARD B. | Overall Experience |
Clasificación:

http://www.nydailynews.com/news/ny-news-arizona-billionaire-rottweilers-20180627-story.html. Read this article and decide if Uhaul deserves your hard-earned money. Attitude permeates this business.

Liwen L. | Overall Experience |
Clasificación:

Good service

BAOLONG Z. | Overall Experience |
Clasificación:

Excellent Service

Kendall T. | Overall Experience |
Clasificación:

Staff was very helpful and courteous. I highly recommend this facility!

HEIDI S. | Overall Experience |
Clasificación:

None

keith a. | Overall Experience |
Clasificación:

Customer service for portable storage unit was excellent.

briannah p. | Overall Experience |
Clasificación:

Thank you!

robert r. | Overall Experience |
Clasificación:

Horrible customer service

CARL G. | Overall Experience |
Clasificación:

Don’t ever use this place for UBox storage or shipping. They only have one person that handles that portion of business and it is like pulling teeth getting in contact with them to access your stuff!

Corey J. | Overall Experience |
Clasificación:

I met Kimberly over a year ago regarding my UBoxes and she always made herself available and returned my phone calls. Jonathan was extremely helpful and made my move very easy. Thank you!

Joe B. | Overall Experience |
Clasificación:

The storage area in the back was a little dark at night. Nevertheless, the staff was professional everytime we interacted.

WILLIAM H. | Overall Experience |
Clasificación:

Rented two U-Boxes for home project. Kimberly was exceptional to work with. Flexible, professional and accommodating. Much appreciated. Great experience.

Marilyn B. | Overall Experience |
Clasificación:

Although customer service was great, but it hard to reach by phone got the answering machine every time I called! That problem needs to be addressed!!

No se han enviado comentarios para esta ubicación.

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