Tell your employees to take a shower. Tell your employees if they hate their job to find another one. I have never been treated this awful anywhere prior. Also you should talk to that locations manager about their people drinking on the job. No I don't want a shot of sailor jerrys while I am dropping off my rental.Alberto J.
Customer Reviews for U-Haul Moving & Storage of Carson City
Carson City, NV 89701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The guys were very accommodating, friendly and helpful.Michael R.
El cliente no dejó un comentario.Steve B. | First Impressions
lack of communication the entire time. Location, price and time were all different than confirmation emails.KRISTOPHER DONAL T.
El cliente no dejó un comentario.FAWN DIANNE L.
El cliente no dejó un comentario.JAMES CHRISTIAN S. | Overall Experience
Great customer service, thank youMatthew K.
Christy really is a great employee .. very helpful and friendly..James S.
El cliente no dejó un comentario.CATHERINE F.
The staff is impressive. They seem to really work well together and keep the process running smoothly, I am very impressed with the crews at check out as well as returning. Actually a highlight on a stressful day. Thank you everyone!BRIAN RICHARD R.
El cliente no dejó un comentario.THOMAS G.
Be honest about the costs when quoting.Rota R.
El cliente no dejó un comentario.DEBRA CORALEEN K.
El cliente no dejó un comentario.DAVID T.
Dropped off after hoursSteven S.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.TRAVIS H.
Give me options when my Uhaul isn't available.Dariusz B.
This location is under staffed and the staff present is either new, not well trained, or not capable. They are unable to answer basic questions about renting equipment and storage. The front staff was abrupt, unknowledgeable, and rude. The check out staff was very pleasant but did not know if I would receive a refund for storage. I feel this is a basic question. Pay more to your employees and have better staffing.Rebecca B.
El cliente no dejó un comentario.STEVEN ROBERT W.
El cliente no dejó un comentario.STEVEN W.
My uhaul was hours late. I then asked when I returned my uhaul on time about the 50 dollar guarantee Uhaul has if thr reservation was fulfilled on time. And they said oh yeah you will get a text and a refund. Haven't heard anything or received 50 dollars back. Plus with my uhaul being late, my movers canceled and the staff could care less.Tricia M.
El cliente no dejó un comentario.Jerald J.
Super friendly staff very helpful!Judy K.
El cliente no dejó un comentario.ROBERT DWAYNE H.
More staff to handle peak reservation activity could streamline the pickup process in Carson City. Existing staff did their best and were courteous, so I give them a thumbs up. Office at the return in Hawthorne was friendly and great to work with on the return end.William C.
El cliente no dejó un comentario.TED C.
your staff was greatJAMES CHRISTIAN S. | First Impressions
Counter agent was untruthful. I called ahead of time to confirm my previously reserved trailer was available. He said they had a trailer for me. They did not. It was a huge hassle. I had to go to another rental place over 40 miles away to get a trailer.KENNETH LEE M.
El cliente no dejó un comentario.LORENZO ALEXANDE C.
I reserved and paid for a trailer the night before. I paid for it and it had a 6 hour window usage. I'd only used it for 2 hr. The pickup time I selected was "morning"; they or system default selected 7:30 and I was in line 9am . I got there well within my reservation time and finished within my 6 hour window with the return. They cancelled my reservation, literally as I was in line. I looked at the cancelation in the email when I got home. I was in line to pick it up when they cancelled my reservation and sent it to email instead of text. I had to take a different, not as good, trailer that cost more. By the way, they knew the text because that's how I got this review link. Try keeping the reservation that is already paid for.DAVID ROBERT S.
Reno Tahoe Movers were the best helpers! We would recommend them to anyoneJames G.
El cliente no dejó un comentario.WILLIAM JOSEPH P.
El cliente no dejó un comentario.David L.
The manager was helpful and very nice. However, the poor rating was due to the fact that the promised trailerâ€"for which I received a â€œguaranteed ready for pickupâ€ in Reno, where I made the reservationâ€"did not exist. After finding that it was not there and was not GOING TO BE THERE, the very nice manager (Sam, I believe) called around and eventually found me an open trailer in Carson City. So I drove from Reno to Carson and picked it up. I understand better than most the difficulties of inventory distribution, but to confirm a trailer, send a verification email and then have no intent of delivering on that promise is no way to do business. Unfortunately, you have the market cornered on intercity trailer rentals, so management clearly feels no pressure to remedy the situation.JAMES CHRISTOPHE D.
Your tracking system seemed to be off. The truck number was not attached to my name and was asked twice to confirm my name.... yes, i was asked twice what my name was. The receiving attendant only found me by entering in my phone number. There seems to be a miss their.Vincent A.
El cliente no dejó un comentario.Matthew D.
The Staff were friendly, efficient and helpful, the location was well located easy to get into and out of. The return was sooo easy and quick. GraciasGerald D.
Employees were greatPhil N.
I did not bother doing the pre-check-in online since every time I do I have to go through the entire process at the pick-up facility which means I wasted my time. This could be improved.James T.
El cliente no dejó un comentario.LESLIE JEAN B.
there was a mess up with my reservation and after I had to driven 40 miles out of my to get the trailer but the rep was able to get me another trailer a little drama but it worked out in the end.Isidore M.
El cliente no dejó un comentario.MICHAEL WESLEY C.
El cliente no dejó un comentario.BRIAN N.
Christy was sooooo helpful and friendly great personJAMES CHRISTIAN S.
Thank you all was wonderfulKELLEE LYNN G.
This place has been my Jam 3x in carso cityn and from carson city, hands down i love u haul ðŸ˜ŠðŸ˜ðŸ˜‹MANDIE D.
The drop off site was not open at the time we arrived, but it had a simple return system, which I appreciated.Mark B.
None notedMARK DALE B.
El cliente no dejó un comentario.Michel G.
Thank you very much!Marla G.
El cliente no dejó un comentario.albert S.
El cliente no dejó un comentario.Robert C.
Friendly, honest and straightforward. Fast and convenient.Andrew B. | First Impressions
El cliente no dejó un comentario.Lori D.
It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratchDaniel L. | Online Move In
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.APRIL CHARLENE W.
El cliente no dejó un comentario.Tad D.
Ruben was very friendly and helpful both checking out and n.SANDRA ANN T.
El cliente no dejó un comentario.Curtis A.
Even though you say you have a "guaranteed" truck or trailer reserved, its not actually guaranteed to be there, otherwise you wouldn't offer the $50.00 credit on upcoming rentals. It makes it hard to pack up everything you own to move if you might not get the equipment on the day you're to supposed too. This may only be a west coast problem due to high number of people leaving that area (myself included).Mark S.
Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo AAna W. | Overall Experience
I would like to thank Christy Holcomb for great customer service .Mike B. | Overall Experience
El cliente no dejó un comentario.Diana B.
El cliente no dejó un comentario.Donald G.
Can't wait for no masksRichard G.
El cliente no dejó un comentario.JULIE ANN K.
Staff were not wearing masks, terrible customer service from one girl, very uninviting, weird experience.Ashley H.
Contact me and resolve the charges , just don't charge me for a unpleasant experience that should have been avoided by checking in the truck and doing a through safety inspection. This might be indicative of other negligence.JERRY WAYNE H.
Recommend the location but NOT uhaul!Carlos C.
El cliente no dejó un comentario.TIMOTHY KEVIN B.
El cliente no dejó un comentario.Cahirup V.
Was going through the app for drop off when a very helpful team member came out to assist with the return. It was much appreciated.Ronald W.
Nothing! Great service during a very busy and difficult time! ¡Gracias!Julie M.
Not a thing!Thomas W.
The lady I spoke with earlier was rude and unhelpfulEMILIO M.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.CHARLES RICHARD H.
The truck was late in being returned by the previous customer, so I had to wait 15 minutes. The guarantee of "ready on time" was not offered to me. Also, I paid for 20 miles but only drove 7 miles. I was not given a refund. I know times are tough, so I didn't ask for a refund.Kathleen F.
So helpful, quick, and friendly. I was very impressed and will come to this place for my next move.CAITLYN O.
AVOID THIS LOCATION AT ALL COSTS!!! I showed up on time for my reservation on time and it took them over two hours to get my trailer, and then when I returned it within the 24 hour period they attempted to charge me the price of 2 days, this is the most incompetently run business I have ever experienced, and they are scams artists, AVOID THIS LOCATION AT ALL COSTS!!!Raymond M.
Uhaul Corp staff must reorganize all business structure to meet customer needs. It is the most unorganized company I have ever done business with. I do recommend uhaulAndrew V.
El cliente no dejó un comentario.Laura M.
El cliente no dejó un comentario.ADAMS M.
Customer service was great! Friendly & efficient.Kari A.
El cliente no dejó un comentario.Renee W.
El cliente no dejó un comentario.Dale Y.
The staff, equipment and service was excellent! No complaints!!!! Thank you for your excellent service!Michael L.
All employees that I interacted with were friendly except for the GM.SHEILA BOHNE H.
Very nice Facility. Employees friendly and helpfulHerbert N.
The only thing is that I had to drive 65 miles out of my way (south to come back north) to get the truck, as this was the only 20ft truck in 200mi radius....and that was booking 3 weeks in advance. Should i have booked earlier than even THAT? Ok... good to know... or, you could have more trucks... or you not charge for that mileage, or you discount the rate for the inconvenience...or you could comp some of the fuel... there are a lot of things U-haul could do for the customer to keep their business. =/ Just a suggestion.James J.
Excellent customer service. We were able to work our issues out and find solutions. Thank you Uhaul. Although there was one woman who picked up a call who was from Arizona. She was rude and totally inaccurate with her information. The Carson City uhaul was awesome!! And the return was great, good people helping people. GraciasKelly O.
Your delivery n pick up drivers were very professional n courteous hard workers!! Staff was helpful also ..5 âï¸Ed C.
El cliente no dejó un comentario.KELLY O.
Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!Maura L. | Overall Experience
Carson city employees were friendly. I am waiting to see if an partial refund will be offered for the faulty equipment.Daniel B.
El cliente no dejó un comentario.MAJID B.
El cliente no dejó un comentario.Monica M.
Have rented from you for years, always had great service. But today, was exemplary! Two outstanding young men helped us. I'm embarrassed I didn't get their names. But I assure you, you are lucky to have them. My husband and I could tell they were hard working, consistent young men. I rarely write reviews for anything; as I work two jobs - and find the hours of the day, getting away from me. But we wanted to bring our experience to your attention.Candice M.
Very nice. Fast service.JAMES SEAN W.
They're GreatJoyvonne B.
El cliente no dejó un comentario.MICHAEL JOHN A.
No problemmark F.
El cliente no dejó un comentario.Geil L.
El cliente no dejó un comentario.Nolan J.
El cliente no dejó un comentario.Garry R.
The equipment was not clean. The girl who helped me was very friendly and helpful, but the location overall is poorly maintained. The asphalt is old and breaking, the building smells weird and uhaul still has not started doing loyalty points for people like me to earn rewards for renting so much equipment.Jason S.
You have a Great team there. Keep up their good work.Russell M. | Overall Experience
El cliente no dejó un comentario.Jim L. | First Impressions
They were very helpful.suzi s. | First Impressions
Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudenessthomas j. | Overall Experience
El cliente no dejó un comentario.Ryan W. | First Impressions
El cliente no dejó un comentario.Thomas P. | Online Move In
We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.leesa m. | First Impressions
El cliente no dejó un comentario.michael f. | Overall Experience
Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!Melissa W. | First Impressions
El cliente no dejó un comentario.shane c. | Overall Experience
I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.jeffery h. | Overall Experience
I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.Michael V. | Overall Experience
The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.Shirley M. | Overall Experience
Got in and got out quickly, effectively and efficiently!Ana W. | First Impressions
The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.James R. | Overall Experience
El cliente no dejó un comentario.Michael V. | First Impressions
El cliente no dejó un comentario.Jim S. | Overall Experience
El cliente no dejó un comentario.Jackie B. | First Impressions
El cliente no dejó un comentario.robert b. | First Impressions
The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!Jacqueline C. | Online Move In
El cliente no dejó un comentario.jerron p. | Overall Experience
El cliente no dejó un comentario.Gail J. | Overall Experience
The manager was amazing and very professional. It was a great experience!vickie a. | First Impressions
Great place, great staff!Jeffrey T. | Overall Experience
Everything was great the staff was greatTrisha C. | First Impressions
The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.David M. | Overall Experience
Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.JANET B. | First Impressions
Killian was great!!!THOMAS L. | Overall Experience
Great company! There when you need them.kevin m. | Overall Experience
Craig was was very helpful and fast.Jeffrey T. | First Impressions
Your manager dont remember her name gets it done thank you.henry p. | Overall Experience
Needed to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.Jim S. | First Impressions
The fact your online profile doesn't matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.Michael C. | Overall Experience
This is absolutely the WORST U-Haul store I've ever run across. I've been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.Hilary G. | Overall Experience
The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.Teresa C. | First Impressions
Killian and Craig were both very helpful and caring. Overall a very good experience.THOMAS L. | First Impressions
It was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...Hilary G. | First Impressions
We had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.Cynthia B. | First Impressions
I rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.Jan F. | Overall Experience
Everything was taken care of properly.Michael G. | First Impressions
Overall experience was very good!BOB B. | Overall Experience
Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.Anthony D. | Overall Experience
when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.John N. | Overall Experience
I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.MICHELLE C. | Overall Experience
The staff and managers were terrible.They wouldn't work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.Noya G. | Overall Experience
My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.Helen K. | Overall Experience
¡Gracias!Jody M. | Overall Experience
Steven and the other staff here were amazing. I had a predicament that isn't a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.MEGAN P. | First Impressions
you all are awesome, thank youBrinda S. | Overall Experience
Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is greatTERRI H. | Overall Experience
Great kidsbobby b. | Reservación
You didn't have reservation You didn't want to honor the free month for truck rental Staff was rudeScott T. | Reservación
Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.JANET J. | Overall Experience
Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.mike c. | Overall Experience
GM Stephen was rude and threatening due to errors made by uhaul not us.Brett H. | Reservación
I always use U-haulSHIRLEY M. | Overall Experience
The staff are not well supervised. Felt like a hangout for people than a job.Jim W. | Overall Experience
The Facility was fine but I don't understand why my u-boxes could not be shipped to Reno. It's not the facilities issue. It's U-Haul logistics that was troubling.Thomas M. | Overall Experience
The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.january r. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!