I have called repeatedly to report my issues with this move and nothing has been resolved. My reservations were all wrong which wasted a lot of time and caused many problems. I was overcharged and am very disappointed in the process. I need a supervisor to call me.Ina B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Carrollton
Carrollton, TX 75006
(On the South bound service road of I-35E Between E Crosby Road and Valwood)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 24 horas
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.John S. | First Impressions
Servicio al cliente de excelencia.Justin G. | Overall Experience
El cliente no dejó un comentario.Mirtle t. | First Impressions
We are frustrated because we reserved a unit but when we arrived to access the unit none were available. We would have expected to get a call so we could have paid for it before it went to someone else who hadn't reserved one.Linda R. | First Impressions
El cliente no dejó un comentario.Crystal M. | First Impressions
El cliente no dejó un comentario.Chris H. | Overall Experience
El cliente no dejó un comentario.TYRELL J. | Overall Experience
El cliente no dejó un comentario.Sebastian t. | First Impressions
Both staff members were friendly and engaging. Gave great directions to off-site facility. I had given the gal hard time the night before because I had gotten there after closing. I came back the following day and she was very kind and understanding, she completely forgave my rudeness from the night before. I give them 5 ⭐ on everything and would recommend this particular facility highly to anyone needing storage. Thanks guys.Tina G. | First Impressions
El cliente no dejó un comentario.Cara H. | First Impressions
El cliente no dejó un comentario.Dana G. | First Impressions
El cliente no dejó un comentario.TYRELL J. | First Impressions
The storage facility was in great condition and the owner/operators were fantastic.Ryan D. | First Impressions
This is the beat uhaul in the UNIVERSE!! BEST EXPERIENCE EVER IN THE WORST TIME OF MY LIFE!! Thank you Susanne and staff!Laketsha H. | First Impressions
El cliente no dejó un comentario.JESSICA C.
Service tech swapped a trailer harness to ensure all trailer lights were working.GERARDO C.
Mostly a bunch of kids messing around working there. The manager was helpful, took their time but did help.Dianna C.
El cliente no dejó un comentario.TRACY P.
El cliente no dejó un comentario.Alex H.
I appreciate the guy checking the return time of the truck I rented to ensure guaranteed pick up time for another family! I know he would've done the same for me! I'll use your location again for sure!Latifah C.
El cliente no dejó un comentario.Rebecca E.
Change windshield wipers frequently Clean the windshield inside and outRobert S.
Not charging so much just for the mileage and other changesJENNIFER S.
Have all of your employees wear masks. Cab of truck wasn't clean- seats and steering wheel stained brown. I had to roll down the windows just to see out of them. Contactless pickup didn't work for me. There was no â€œpick up vehicleâ€ under â€œaccount dashboardâ€ as the instructions said there would be- had to go inside.CHRISTOPHER L.
El cliente no dejó un comentario.STEEVEN I.
Wear face coverings and require your customers to wear face coverings. This is a current requirement for the County of Dallas of which your business resides. My experience at this location is that the employee behind the computer working with me did not wear a mask/face covering however, the employee next to him working behind a computer with another customer was wearing a face covering/mask. The customer that this associate was working with at the computer (man and woman) - the man did not have a face covering/mask on however, the woman did.Gary M.
Chandler Wilkins was insulting, rude, aggressive, lacked self-control, and completely unprofessional. I was disrespected as a customer and as a human. Additionally- the location clearly instructed customers to wear masks inside the building... however all staff* behind the counter were not wearing masks at all. *Chandlers was wreaking a mask loosely over his mouth, but not his nose)Christian H.
El cliente no dejó un comentario.Kelly F.
The guys at this location were very helpful and showed great customer Service .JORDAN H.
El cliente no dejó un comentario.Meshay R.
El cliente no dejó un comentario.Rychlend M.
Great people working there.LAVON T. | Overall Experience
El cliente no dejó un comentario.Steven B.
I arrived on time for my 8 AM pick up. The gentleman behind the counter politely told me the customer had not returned my rental, no problem, he gave me the next size truck, same agreement, same price.thomas F.
Great team. Smooth, efficient process. Thank you!DONALD S.
The contactless online check in needs improvement . My iphone gps did not sync with uhaul so couldn't use the online check inNeel P.
El cliente no dejó un comentario.BREANNA C.
All was good, no issues, fast service.ROBERT B.
Much better experience than the pick up location.DENNIS M.
Have more products in stock ;-)DANIEL B.
El cliente no dejó un comentario.Jon S.
El cliente no dejó un comentario.CHADWICK C.
El cliente no dejó un comentario.James G.
Reps were nice and helpful.Edgardo F.
None of the staff were wearing masks. They could not find my reservation under my name. Instead, my contact information was attached to another person's reservation. This indicates a near-criminal misuse of my personal information. My recept was to be emailed to me. I have yet to receive a receipt for my returned equipment. The equipment was clean though.EMILY O.
El cliente no dejó un comentario.Jillian L.
Took Longer Than Wanted 2 Pick Up, I Did Arrive Late Though, I & Personal Forgot Furniture Pads But Had 0 Problems Getting Them From Another Location, I Am Always Happy With U-Haul 😁😁😁JOSHUA R.
El cliente no dejó un comentario.Juan P.
El cliente no dejó un comentario.Jarrod T.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.DAN R. | Overall Experience
Comments sent to GMPaul M.
El cliente no dejó un comentario.PEDRO C.
El cliente no dejó un comentario.DERRIC L.
El cliente no dejó un comentario.JIMMY M.
El cliente no dejó un comentario.JIMMY M.
El cliente no dejó un comentario.Ethan Q.
I was quoted 1 price then charged a different price when I got there for a in town rentalRonald D.
El cliente no dejó un comentario.Shane C.
Will be using it again. Closes to storage locationPaul M.
El cliente no dejó un comentario.MITERRIA M.
Muy biemEUMAR L.
Its very fast and excellentSRINIVASA MURTHY A.
El cliente no dejó un comentario.Yvette C.
The team at the location was awesome.Anthony L.
Okay- 1- I picked a different location CLOSER to my home for pick up- uhaul changes it TWICE- to somewhere farther away from my home- I'm sure this is make it where I go over the allowed miles. Sneaky U-Haul- very sneaky. Then I get a call THE MORNING OF my OUT OF TOWN MOVE- telling me they don't have the equipment I need. WTF?!!? Seriously?! Not only did I book well OVER A MONTH IN ADVANCE- but they called me to make the changes the weekend prior. U-haul dropped the ball on the whole trip. I get to the return location and they aren't taking or doing uhauls any longer. THIS WHOLE THING SUCKED. And I will use another provider from here on out of I am able to. Shame on you uhaul- shame shame.MISTY C.
Truck was very old with over 150K miles and engine was noisy with check engine light on. First I was given the truck with almost empty gas tank where I had to fill up the gas before I can use it. Since that truck had a lock so they gave me another truck Truck had smoke smell in it. I don't know why you keep using truck after 150k milesSHIRAZ B.
El cliente no dejó un comentario.DAVID J.
Excellent experienceDamian P.
Good ServicePAUL A.
Let customers know if they designate a specific U-Haul location that you must return to that specific location. It would be nice to know if the return location is designated as just a city/state that you are then free to return to any U-Haul location.Ted L.
The brakes on my trailer did not work. It was a little scary driving a loaded trailer knowing I could stop hard. Perhaps inspect the equipment better for operation.THEODORE ROBERT L.
Sorry to see you go. All the best!MARJORIE B. | Overall Experience
Good workMelik K.
It was just a night drop off. Miss Anna Ray who took care of us over the phone was very kind and helpful. She is excellent!!!Larry W.
El cliente no dejó un comentario.lauren H.
When I picked up the truck, the gas level was at 3/8. When I returned the truck, NO ONE! was wearing a mask and obviously did not feel it was necessary. Every customer was wearing a mask, due to the state order to do so in any public setting. I asked the guy if only customers were required to wear masks. He fumbled around in a drawer for 3 seconds then walked away. When he returned he was wearing a mask. The other two never paid any attention. Your company is endangering lives and I suggest you change your priorities and obey the laws. Thank you, GMJames M.
El cliente no dejó un comentario.JOSHUA C.
The 4 guys that helped me move were GREAT!!!branden Z.
El cliente no dejó un comentario.Zeshan K.
El cliente no dejó un comentario.MICHAEL F.
The 2 guys that moved us from our Storage Unit that is being closed down we the Absolute Best Movers!! They were worked hard and made sure all of our stuff made it safe & sounds with no scratches or broken items!! Great to have people that actually care about others!! Great Experience & Great Movers!! Thank You For Everything!!JEFF S. | Overall Experience
I did not receive the truck size that I requested and paid for. The truck had fast food trash located inside the cab. Additionally, when i called on the day to pick up the vehicle, the customer service representative gave directions that were incorrect or contradicting (ex: the keys were located in the back of the truck and locked, not in a lock box on the outside of the facility).Adam R.
During my 3 years with units here, often I experienced difficulty getting in touch with anyone on phone at this location. U-Haul at Countryclub drive seem more responsive.Louisa S. | Overall Experience
Muy biemEumar L.
Nice guys at the counter, very helpful and thorough.Ted A.
It was very confusing at truck return still don't know how i can record what time i returned truck since it was after hours. I hope i don't get charged for more time.LYNDA N.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.Jefferson D.
El cliente no dejó un comentario.JAY DAVID P.
El cliente no dejó un comentario.Joe T.
El cliente no dejó un comentario.Alan V.
El cliente no dejó un comentario.Abe T.
Would not change a thing, wonderful service. Employees are helpful and they carry everything you need to help with your move.Vivian B.
Only a few of the employees were wearing masks.KAREN F.
El cliente no dejó un comentario.Siu L.
No air in truck and couldn't be fixed.Ryan B.
El cliente no dejó un comentario.sam S.
El cliente no dejó un comentario.Raza H.
Unexpected and unauthorized not agreed on charges of $116 Also the reservation was moved from the original location without any notice, causing disturbance and additional cost for me to rearrange with the movers. VERY BAD SERVICEAHMED A.
El cliente no dejó un comentario.may C.
El cliente no dejó un comentario.Nasir D.
Excellent Service Professional and CourteousStanley N.
El cliente no dejó un comentario.EUMAR L.
Very fast and painless drop off.Randy G.
They overcharged without answer my calls or emails. I sent pictures of the gas when I received the van and the one when I returned it. What a way to overcharged and very bad customer service. Never again renting from Uhaul.ADRIANA T.
The truck I rented had a leak somewhere cause some of my furniture got wetCHRISTOPH D.
El cliente no dejó un comentario.Keith E.
Super friendly professional help for staff at this location. Second time I've rented from them and I can't say enough about them. Just very genuine likable people who seem to love doing their jobs!christine R.
El cliente no dejó un comentario.Manas M.
Made reservation for pickup at the 1682 S. I-35 Carrollton location. Received phone call, email, & text message saying I had to go to the 2735 E. Beltline location. Went to this location, was told truck was at the other address. Went back to original location, only to have to deal with arrogant counter help, saying it was my fault for the confusion. A note; while at the Beltline location, there was a lady that was going through the same thing.ROBERT M.
El cliente no dejó un comentario.Clayton W.
When returning my vehicle I was told i would get an email with the charges. It's been over 2 hours and still no email.YVONNE W.
El cliente no dejó un comentario.Kalyn O.
El cliente no dejó un comentario.Presley F.
El cliente no dejó un comentario.CHRISTOPH D.
The gentleman that helped me was kind, courteous and very helpfulDebra J.
El cliente no dejó un comentario.TIMOTHY MECK M.
Location was shutting down. U-Haul offered to help me move my stuff but once I tried to contact them I never heard anything. So I paid to move it myself.Jacob W. | Overall Experience
El cliente no dejó un comentario.ANDREW R. | Overall Experience
This location's staff is excellent. The problem is that when you call, often the call goes to the main Uhaul number. They never know what's going on. I wouldn't recommend Uhaul because of this communication problem.JANE S. | Overall Experience
Satisfied customerKEITH W. | Overall Experience
The guys here are excellent at customer service. I highly recommend this location and UHaul facility to anyone! Graciastiffany b. | First Impressions
El cliente no dejó un comentario.Patricia C. | First Impressions
El cliente no dejó un comentario.Claire F. | First Impressions
El cliente no dejó un comentario.BEONCA M. | Overall Experience
Great staff! Very friendly and funny.Jeremy D. | First Impressions
Very good service, and clean truck.Bradley C. | First Impressions
N/CSHERRYE B. | First Impressions
Very good service and friendly team.Alain P. | Overall Experience
Gracias.Leslie H. | Overall Experience
The men were always accommodating and friendly. Always answered any questiions I had. Recommend this store highly!Kathleen D. | Overall Experience
I've never used uhaul before,but I must say everyone was very polite and friendly. The procedure was fairly quick and went smoothly. Thanks carrollton uhaul team...Adam P. | First Impressions
We appreciate having a storage facility close to the area we moved to in Carrollton. The staff was friendly, helpful, and competent. Thanks for a great facility!Mike L. | Overall Experience
Very friendly and professional location. ¡Gracias!Francine C. | Overall Experience
Customer Service manager is excellent , took care of us quickly by swapping units to meet our needs.Alain P. | First Impressions
One of the gentleman at the front desk was always super helpful when needed! Thank y'all so much!Angelica R. | Overall Experience
Good people.Jerry L. | Overall Experience
Super nice team, very helpful!Alain P. | First Impressions
This location is very friendly and helpful!Francine C. | First Impressions
Great crew of staff. Always go the extra mile and take care of the customer.justin s. | Overall Experience
Ryan the store manager is nothing less than Amazing!!!! He really does care for his customers and go above and beyond! DJ is also very helpful he went out his way to assist me!!! Best experience!Ashley C. | Reservación
I arrived at this facility only to find the 35ft. RV storage space, that I reserved a month earlier, was only 20ft long with only hours before I had to leave town. Ryan found me a spot in Plano.Danny D. | Reservación
Chris was extremely nice to me. I felt like he was the only person at the facility that knew how to do everything though which I'm sure pressures him.Angelica R. | Reservación
exactly what I've come to expect from U-Haul both here in Texas & Md.Albert S. | Overall Experience
Great service!Matthew K. | Overall Experience
Contacting by phone can sometimes be a hassle but overall location was greatbritney l. | Overall Experience
good job! Quick serviceKathy B. | Overall Experience
Everyone was very helpful and courteous from renting unit to closing out my unit seriously helpful above and beyond!!!!Connie M. | Overall Experience