Customer Reviews for U-Haul Moving & Storage of Carmel Mountain

670 comentarios

12375 World Trade Dr   San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

(858) 437-5073

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(858) 437-5073

12375 World Trade Dr
San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Super easy process to rent, take delivery of and return (even after hours). The Carmel Mountain Ranch location has friendly, helpful staff - much appreciated!!!

BETH S. 
Clasificación:
5.0

All of the workers were extremely helpful, we really appreciated their flexibility and assistance.

Bill D. 
Clasificación:
5.0

all very good

WILLIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
5.0

clean, friendly, and ready!

PAULA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
1.0

Worst experience. Fuel was marked wrongly and i did not realize and i was charged 20$+ extra for fuel even after refilling fuel

RAFEEQH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luana C. 
Clasificación:
5.0

The van was clean, but the left turn signal and left brake light did not work. the change oil message was consistantly on, overriding the odometer, so that i couldnt see the mileage

CATHERINE S. 
Clasificación:
3.0

I'm not sure why my boxes were in San Diego because I live an hour away. It's a good thing that I didn't need to access it during the 3 months.

Meghan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

Picking up, I was in and out, less than 10 min. Dropping off, I was in and out, less than 5 min. Couldn't ask for better.

Kem U. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
2.0

My ubox was picked up on Jun 14th, but did not get ship until the end of June. I tried to contact uhaul and ask about when is my box going to be shipped and is it still going to be arrive on time. But never really get accurate ship date. I was told it will still arrive on time but which is completely fault. My boxes was almost a week late. Which made so much issues and messed up all my following plans since this was a cross country move. Also the pick up location at Jamaica NY is so much worse. I was told box will be there and ready to pick, but my mover showed up then Uhual staffs realized it wasn't arrived. The second time, when my mover tried to pick up the boxes, I call the store a day prior and the same day morning to give them a head up about my mover coming in. So they can get boxes ready and stop wasting time. Which did not happen, I ask the manager what was going on, the manager start give me this attitude about why I was questioning them. Anyway this was worst experience ever, I read some reviews online about uhual and now I can fully understand. The Jamaica store is out of control.

Chao P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
5.0

Kayla was awesome! Two thumbs up foe her exceptional customer service

SRIPAD R. 
Clasificación:
5.0

Professional, kind, welcoming. Recomended!

Adi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
1.0

What a mess this order was! I called both Uhaul and Moving Help to confirm this move multiple times. I also increased my Ubox order from 3 boxes to 5 weeks in advance via phone. On the day of the move, Our Moving Help was supposed to arrive from 8-11am (confirmed via text). As of 4pm, they were still on another job. When they went to pick up the boxes, the order was only for the original 3, not the additional 2 boxes requested. The Uhaul agent at the Carmel Valley location somehow cancelled our Moving Help order in the process of trying to figure out the box discrepancy. Moving Help ended up leaving without the boxes and stopped responding to us. We didn't get a call from management at the Uhaul location until the next day (after we already needed to be out of our place) and the manager was only able to offer “sorry- in my 12 years I've never seen this happen before”. Uhaul and Moving Help both left our family in a very bad situation and I will never use or recommend them in the future.

ashley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHMETDAIM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ave R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
5.0

Morning crews (2 young girls) that help me check out the equipment was not very personable or friendly. When I did return the equipment (2 older gentle men)though was super friendly and attentive. Because them I will 100% recommend the location to friends and family!

TAMMY B. 
Clasificación:
3.0

Gas tank not full. Only 5/8ths full. Tire pressure on one tire 30 PSI below others. I picked up at 7AM, so they had all the previous evening to fill tank and check pressure.

NORMAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Masih R. 
Clasificación:
5.0

Guy that helped me (Rodrigo, I think?) was very nice and helpful.

Benjamin E. 
Clasificación:
5.0

This location is great, but the overall service of Ubox is not satisfactory.

ABASAHEB D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reza H. 
Clasificación:
5.0

I don't see how you could improve customer service. Dislocation and Kayla in particular our fantastic representatives of u-haul.

KEITH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ram S. 
Clasificación:
3.0

The worst experience

Denise K. 
Clasificación:
5.0

All the U-Haul folks we interacted with on both ends of the move were great. So helpful with recommendations. Wholeheartedly recommend using a U-Box.

Geoffrey O. 
Clasificación:
3.0

Rude staff

Gregg D. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephany A. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERMINIANO B. 
Clasificación:
3.0

They first tried to give us a truck with less than a quarter of gas, then they gave us a different truck. When I did the review of pictures I had to disagree and upload new pictures to show the huge scratches on both sides of the truck. Then I had originally said I'd be going probably over 150 but I ended up not going nearly that far and I think I still got charged extra for it

DAVID W. 
Clasificación:
5.0

Everyone was very helpful and the free used boxes was a big help.

Nancy M. 
Clasificación:
5.0

The manager Kayla Ohlhauser at this location was above and beyond excellent. She walked us through the process and reassured us that our move would go smoothly which it did. When we arrived the equipment was out front ready and staged. Excellent service! You have a gem of an employee here U Haul.

Matthew T. 
Clasificación:
5.0

The gentleman that helps us was professional, nice and helpful.

Scot S. 
Clasificación:
5.0

So happy they were open till 7PM so I dropped off the same day we arrived at destination.

Clarence N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BURANEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin A T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredric V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joonyeup L. 
Clasificación:
5.0

Excellent facility and customer service!!!

Lorin S. 
Clasificación:
5.0

Excellent experience! You were on top of it every step of the way!

Jeff R. 
Clasificación:
5.0

Nada

Denise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

Great employee

MARK K. 
Clasificación:
5.0

Manager very helpful

Brian F. 
Clasificación:
3.0

I was called two days prior to confirm the address and equipment I wanted to rent. The day before, I was called because the location or the equipment wouldn't be available. I had to drive an hour away to get the equipment and six hours after my original pick up time. To make this right, UHaul should have either transfered the equipment to my preferred location OR offered a % off the final price. Other than that, it was average.

KYLE H. 
Clasificación:
4.0

I didn't find the website to be flexible after creating my order. For example, once I chose truck delivery I couldn't edit that to self-delivery. Also, I did a gypsy moth checklist (for CA) three times and it never indicated complete.

john E. 
Clasificación:
5.0

Great service, great way to move!

Diane N. 
Clasificación:
5.0

El cliente no dejó un comentario.

maryanna L. 
Clasificación:
3.0

El cliente no dejó un comentario.

EMIL M. 
Clasificación:
5.0

I think everything was great

MARIA C. 
Clasificación:
5.0

Nothing just keep up the great customer service and great Attitudes

George J. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
5.0

In comparison to the past when I rented trucks, this time it was much faster with a lot less paperwork. In and out fast and the return was very easy.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laith Q. 
Clasificación:
5.0

Kayla was great and Cory on the phone when booking was great also. We appreciated all their assistance

STEPHANIE L. 
Clasificación:
5.0

Everything was quick, easy and efficient. I was surprised how automated it was, good experience.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE V. 
Clasificación:
5.0

Kayla & the team do a great job...consistently great service!

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graeme M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW T. 
Clasificación:
5.0

Our experience with Kayla Ohlhauser from start to finish was great, she was very professional and helpful, she listen to Customer need try to manage their need. We think she is and will be assets to your company or any other place she like to wok. Please keep up good work hire more people as Kayla. Leyla Seyd

LEYLA S. 
Clasificación:
4.0

Good customer service and equipment was perfect...

DANIEL G. 
Clasificación:
3.0

Reservation system very poor.

STEVE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

Thank you Kayla for all the great service.

KAREN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myles M. 
Clasificación:
5.0

Should provide an optional dolly at checkout instead of making it a separate order.

Zachary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGEL P. 
Clasificación:
5.0

CHECK OUT AND CHECK IN PROCESS WAS SEAMLESS. ONE RECOMMENDATION THOUGH, IT WOULD BE HELPFUL TO MODIFY THE FUEL GAUGE DECAL TO INDICATE THE NUMBER OF GALLONS REQUIRED TO FILL THE TANK TO THE APPROPRIATE LEVEL.

Thomas T. 
Clasificación:
5.0

From information and order, to being delivered to one destination, shipped to another, fabulous service, very communicative throughout the entire process, just a fantastic experience!

Rosemarie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY W. 
Clasificación:
5.0

Return people were great!

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

I did not go to the facility but I am requesting a reimbursement of funds for ALL THREE of my boxes under Roberta, Elijah and Philip Gaballo. You have caused us turmoil in this experience. REFUND!!!

Roberta G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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