Customer Reviews for U-Haul Moving & Storage of Carlsbad

3,645 comentarios

6175 Paseo Del Norte   Carlsbad, CA 92011
(& Palomar Airpt Rd)

(760) 929-0425

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(760) 929-0425

6175 Paseo Del Norte
Carlsbad, CA 92011
(& Palomar Airpt Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Service was efficient, polite, knowledgable and very helpful. We always rent from list location in Carlsabad.

SUSAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
4.0

They tend to have issues with the elevators which is inconvenient and the constant price increases get old

DAVID S S.  |  Overall Experience 
Clasificación:
5.0

The team members working at this location at pick up and drop off were great. Super helpful, kind, efficient, and polite. The location is very well maintained and easy to access. Would love a bit more customer parking but the site is limited.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G.  |  First Impressions 
Clasificación:
5.0

Staff was always friendly and helpful.

MICHELLE JEANINE V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adison Y. 
Clasificación:
2.0

Dog hair all over cab area. Also person who checked me in did not find me in your net work. I have tented trucks several times in pass year. Had been going to Oceanside CA before this visit. Only chose the Carlsbad location because close to home. Not at all the service I received at Oceanside. Nicer employee when I returned the van.

MARYANN C. 
Clasificación:
1.0

So I walked in for my 930 appointment and I was not greeted by one of the two employees sitting in the front office. I stood there and waited for one of the employees to get off the phone and then her first words to me was I need to stand by this box with no explanation as to why. I then asked her why do I need to stay in here (at this point the second employee who seemingly seem to be doing nothing then saunters out and look at me for whatever reason) and her response was exactly this, “ it's called social distancing“…..now this box is about 10 feet away from where she is (behind a screen protector) and so my response was I know what social distancing is and I don't need the BS attitude. From that point on there was a dry attitude in the room, but that was no different because they never greeted me with a smile or a great attitude anyway. I then said I wanted a paper receipt and she walks the paper over to me and hands it to me and I slyly said to her that “that's not social distancing”…. I have no explanation as to why they had such a crappy attitude right from the job, so the only thing I could think was it was because I was a Black man. The White lady I was with felt odd vibe as well and came to the same conclusion. She ended up walking out and not doing business there. It's amazing they were in the year 2022 and you still have dumb assholes who work in a very public business and no and honestly don't seem to care that we as consumers have a voice! I'm using mine because these two assholes really seem to be just condescending with any and every comment they came out of their mouth towards me. My suggestion is to them is for them to go back to live in the hills of Georgia….🤝

ADRIAN C. 
Clasificación:
5.0

Great service. Fast check in.

MARK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra R.  |  First Impressions 
Clasificación:
5.0

Out of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.

john l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N. 
Clasificación:
2.0

I paid for a whole month, was not able to cancel one day late.

Valentin M.  |  Overall Experience 
Clasificación:
5.0

The exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. ¡Gracias!

Richard Saul G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SAM T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soledad M. 
Clasificación:
5.0

I have rented multiple times from this location. The staff is always, friendly, efficient, and professional.

DAVID K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER LEE K.  |  First Impressions 
Clasificación:
5.0

Even working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.

dale d.  |  First Impressions 
Clasificación:
5.0

Customer service for both pick up and return was outstanding!

Clifford C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIBETH R. 
Clasificación:
5.0

👍

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet N.  |  Overall Experience 
Clasificación:
5.0

Very kind and great experience Thank you !

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA K.  |  Overall Experience 
Clasificación:
5.0

I could not get an access card because the machine was broken

Robert L.  |  Overall Experience 
Clasificación:
5.0

I could not get an access card to enter/leave the premises because the machine was not working.

Robert L.  |  First Impressions 
Clasificación:
5.0

Great costumer service

CAYNIC C. 
Clasificación:
5.0

Everything was easy and perfect! Thank you

ANTONETTE S. 
Clasificación:
5.0

Turn is was even better than the pickup. Everyone was nice and helpful

RICHARD J. 
Clasificación:
5.0

I always have great service with this Company. The only thing I would change is Taking pictures for dents, scratches, etc. Perhaps having staff go around with customer and just making any notes.. Just a suggestion

MARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
5.0

Fast, friendly service!

Dawn B. 
Clasificación:
5.0

Nice staff

KYLE Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

Quick and efficient service.

JoAnn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina P. 
Clasificación:
5.0

Sonia is wonderful to work with

Stephanie Hovanas N.  |  First Impressions 
Clasificación:
5.0

Easy and efficient pick up a d return. Really nice and professional people in the office.

VANESSA S. 
Clasificación:
1.0

Poor customer service ever seen, steeling money

SEGHAN B. 
Clasificación:
1.0

The office employee was difficult to work with and extremely rude all three times I needed service.

William R.  |  Overall Experience 
Clasificación:
1.0

Provide customer service training to the office staff. The employee has an unfriendly attitude and was not respectful of my time.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
5.0

Very good customer service.

Ron W. 
Clasificación:
5.0

The attendant provided excellent service today. Several customers arrived at opening (9am Sunday) and she handles us all very efficiently, while maintaining a friendly, helpful attitude. Very impressed and pleased with the entire experience. Will be back and will recommend this location to others.

JASON A. 
Clasificación:
5.0

Everything went smooth and efficient!!

MARSHA B. 
Clasificación:
5.0

Very professional service and very safe environment for customers concerned about c-19

KURT S. 
Clasificación:
5.0

The young man who checked us out at the end of the day was great!

GLENN O.  |  Overall Experience 
Clasificación:
3.0

The company's owner/s decided to use the land for storage prioritizing profits over accommodating customers with adequate parking. This is not an issue of land locking as a corporate employee attempted to point out in defense of this matter. It's an issue of bad planning and lack of concern for accommodating customers Expecting customers to park a few blocks away in a residential neighborhood while a customer rents a moving truck lets the customers know that their property, and it's possible theft is acceptable. It's irresponsible, negligible, and unethical.

HEATHER H. 
Clasificación:
3.0

James was extremely friendly and helpful.

JAMI S. 
Clasificación:
5.0

I didn't get the reps name, but she was extremely helpful and friendly.

PAMELA F. 
Clasificación:
2.0

Upgrade your card machine . I was pressed for time . Machine doesn't take Apple Card then it wouldn't take my bank card and the whole system went done. I'm sorry I was told we are down . I came the day before just to make sure it would be fast. It finally came back

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola Renee C.  |  Overall Experience 
Clasificación:
5.0

Everything with both check-out and check-in went very quickly and very smoothly, the cargo van was an excellent vehicle and the store manager was very helpful.

DAVID J. 
Clasificación:
4.0

The mobile app is terrible. The customer service at this location when asking how to do contactless pickup was not helpful.

Bardia M. 
Clasificación:
5.0

Sonia was very helpful and kind.

Ghosha M. 
Clasificación:
4.0

Too expensive. Mileage fee should be exempt for X amount of miles (5-20 miles).

MATTHEW G. 
Clasificación:
5.0

Excellent service as always

GLENN M. 
Clasificación:
5.0

Very knowledgeable and helpful. I appreciate the covid safety protocols. All equipment was in great condition.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT LEWIS S. 
Clasificación:
5.0

Great experience and great service. Thank you.

CASEY K. 
Clasificación:
5.0

Hope they get the Plumming fixed at a reasonable rate

Marcos T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynda M. 
Clasificación:
5.0

The woman helping us was AMAZING!!!!

TOBY C. 
Clasificación:
5.0

The staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.

Veronica M.  |  First Impressions 
Clasificación:
5.0

:)

Paul P. 
Clasificación:
1.0

I am the bookkeeper who set up these accounts. I CANNOT access the paperwork for any of these charges. I have been reaching out to my rep for corporate accounts at UHaul, Chasity Moreno, for weeks and nothing has been resolved. My company credit card is being charged and I have no documentation of any of these charges. I was told i would be able to log n and see these charges anytime. I cannot do that at all.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

moira B. 
Clasificación:
4.0

Great facility just wish there was a way to do 24 hour access for more convenience

Zachary B.  |  Overall Experience 
Clasificación:
5.0

Quick, efficient and friendly.

David E. 
Clasificación:
5.0

We were very happy with staff and facility.

Annadelle S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ARA G. 
Clasificación:
3.0

Everything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.

Trevor L.  |  Overall Experience 
Clasificación:
5.0

Excellent people and a pleasant experience overall. Great job U-Haul Carlsbad!

Roger F. 
Clasificación:
5.0

Hands down the most professional and friendly U-Haul location I've ever been to. The staff is always willing to help, and the vehicles are perfect every time. ¡Gracias!

BENJAMIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL H. 
Clasificación:
5.0

Everything was seamless.

Robert W. 
Clasificación:
3.0

The most rudest team I have ever experienced. What customer service? I will never use or recommend Uhaul again.

MARK K. 
Clasificación:
5.0

¡Gracias!

Preston B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lester W. 
Clasificación:
5.0

Very friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbad

david a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Truck 24/7 online experience was lacking. Suggest just going inside the store.

Timothy M. 
Clasificación:
5.0

That was the fastest/most efficient Uhaul place that I have ever been to. The employees are dynamite. I will absolutely recommend this site to anyone looking for a Uhaul in our area!

Vicky B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

They did a great job.

SCOTT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryce P.  |  First Impressions 
Clasificación:
5.0

They are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so much

Vonda L.  |  First Impressions 
Clasificación:
5.0

I didn't get her name but the sweet lady at the front desk was all alone and it was super busy. She communicated to us and quickly got us in and out! Great experience!

Alan H. 
Clasificación:
5.0

Check out was quick and easy.

Connie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall N. 
Clasificación:
5.0

The agent I dealt with to pick up and drop off the truck was EXCELLENT. She was so friendly and efficient, I was totally impressed. Not sure if you do any employee awards or any thing, but the service she provided me was exemplary.

Cy K. 
Clasificación:
5.0

Best service ever!

ADAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin N.  |  First Impressions 
Clasificación:
5.0

This is fantastic facility and well managed. I have been storing things here for years

Gerald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle F. 
Clasificación:
5.0

I had an excellent experience renting a van to help move a mattress. Both employees were very friendly and helpful getting me all set up and checked in when I returned the van. Overall, it was an easier process than I thought.

JULIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

More parking spaces

SARAH W. 
Clasificación:
5.0

Sonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan B

LAURA OLIVIA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest W.  |  First Impressions 
Clasificación:
5.0

They were very helpful and professional.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen U. 
Clasificación:
3.0

El cliente no dejó un comentario.

BIJAN R. 
Clasificación:
5.0

Excellent service! Fast, easy and very friendly and helpful. I will keep coming back.

Leigh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB R. 
Clasificación:
5.0

The staff are so helpful and kind - made the move that much easier

Holly B.  |  First Impressions 
Clasificación:
4.0

The lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.

Joan H.  |  First Impressions 
Clasificación:
3.0

While staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.

Trevor L.  |  First Impressions 
Clasificación:
5.0

Friendly, professional, knowledgeable

PATRICIA LOUISE G.  |  First Impressions 
Clasificación:
5.0

Very impressed so far with this facility. It feels safe, it's clean, and it's convenient. Can't ask for much more than that.

William B.  |  First Impressions 
Clasificación:
5.0

Both Sonya & Robert were excellent 👍

Raja Sekhar N.  |  First Impressions 
Clasificación:
3.0

Need better opening hours

JOSE JAIME G.  |  First Impressions 
Clasificación:
5.0

The crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they're really looking out for me. I appreciate them so very, very much. It's a great place.

Catherine Leslie R.  |  First Impressions 
Clasificación:
5.0

Knowledgeable and patient staff!

Amanda R.  |  First Impressions 
Clasificación:
5.0

The girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!

JADE M.  |  First Impressions 
Clasificación:
5.0

It is a little bit pricey by comparison. But it's close by to my home and it's convenient

Daphne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M.  |  First Impressions 
Clasificación:
5.0

Rental raises too much and too often

Kathryn K.  |  First Impressions 
Clasificación:
5.0

I've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.

CHRIS G.  |  First Impressions 
Clasificación:
5.0

The woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Gracias.

Kelly L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W.  |  First Impressions 
Clasificación:
5.0

Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!

PATRICK JAY H.  |  First Impressions 
Clasificación:
5.0

I enjoy u-haul and feel comfortable that my stuff a safe there

OSCAR R.  |  First Impressions 
Clasificación:
5.0

Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!

Renell H.  |  Online Move In 
Clasificación:
4.0

As the internet mention-parking is a bit scarce-

Aaron Curtis P.  |  First Impressions 
Clasificación:
5.0

The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.

Mario Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy D T.  |  Online Move In 
Clasificación:
5.0

Storage unit was clean

Kent Thomas G.  |  First Impressions 
Clasificación:
5.0

All the staff were very professional and helpful. Thanks guys!

Matthew B.  |  First Impressions 
Clasificación:
5.0

Very polite and professional

Stephen D.  |  First Impressions 
Clasificación:
5.0

Sonja was so helpful.

Jacqueline Yvonne K.  |  First Impressions 
Clasificación:
4.0

I noticed it was very clean . The carts were very handy, clean and helpful.

Cheryle A. S.  |  First Impressions 
Clasificación:
5.0

They found an appropriate sized space that is easy to access right away.

Mistala C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

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