Customer Reviews for U-Haul Moving & Storage of Carlsbad

Clasificación:

5.0

Nice and very efficient people. Thank you!

Clasificación:

5.0

Thank you Amanda Thank you Sonia for sterling service. I got there about 2:45 am and couldn't remember if we talked about lock box. Was exhausted . Good thing you had spare keys. Hope you have a Nice Easter! Take care , Nina

Clasificación:

5.0

The outside of the drivers door was dirty looked like coffee, steering was sticky as when rubber is disintegrating. But it did its job, thank you

Clasificación:

1.0

This was my first and last time using uhaul. At first I was amazed at how affordable it was to rent a uhaul for 6 hours. I get there to pick it up and the lady tells me that they need it back by closing because someone else is renting it tomorrow? I was so confused because I rented it for 6 hours and they want to release it to me for only 3 hours?? Because i needed it for that long I was planning on following the instructions they sent me with my original reservation on how to drop off the uhaul after store hours. We had to unload the furniture on the side of the street because I was moving into a gated apartment community that needed a lot of time to unload. Rushed back to uhaul and they over charged me from my original reservation and got mad and charged me for bringing it late?? How does it make sense to suddenly change a 6 hour reservation to 3 hours and then charge double for the 3 hours and for being late? I was never noticed of any change and I rented it for 6 hours because I knew the move was going to take 6 hours. If I only needed 3 hours I would of rented it for 3 hours. But I needed 6 hours. This company doesn't care about its clients or to help. We had to ask 4 different families for help because the time was cut for short and they all couldn't believe it and the people from the apartment community couldn't believe it either. So there is now friends and strangers from the apartments we moved into who know how you guys run this company and all are angry and all have told the people they know to stay away from this company

Clasificación:

5.0

Top performance from all staff i was in contact with. Well run operation. Clean. Professional. Represents the brand and values very well. Good job.

Clasificación:

5.0

This has nothing to do with the pick up. But the day before my service day I was called and informed that the truck I wanted was in Carlsbad. I placed my service request and prepaid a week before. This was a little frustration since Carlsbad is about 15 mins farther than my original location.

Clasificación:

5.0

Very efficient. Truck was ready at time I had reserved. Staff utilized appropriate safety precautions.

Clasificación:

4.0

I felt rushed to return the truck back in 4 hours. I thought I had all day. The staff was very friendly.

Clasificación:

5.0

Good service from good people make you feel good and that's what I received thank you again

Clasificación:

5.0

Seamless experience! Online reservation, when I picked up the van it was ready and staff were efficient, drop off was even easier. Very pleased.

Clasificación:

5.0

Great service! Both uhaul reps at facility were awesome and helped make the experience easy!

Clasificación:

5.0

Used this location two times recently. Everyone very professional and respectful. $7 for use of a dolly seemed a bit much, but hey you need to make money.... Will bring a dolly next time.

Clasificación:

5.0

They need more on site parking!

Clasificación:

5.0

Excelente

Clasificación:

5.0

Just exactly what we needed between houses.

Clasificación:

5.0

You & your staff have been terrific. From day one when you helped me rent my unit it has been a very positive experience. If I called or came in the office the response was always positive and I never felt like I was a bother. Thank you all for such good service

Clasificación:

4.0

A little pricey! But overall good.

Clasificación:

5.0

I've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.

Clasificación:

5.0

The girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!

Clasificación:

5.0

Prompt and friendly staff at the Carlsbad U-haul. The Chevy Silverado we rented was superb.

Clasificación:

5.0

Nothing. The automation worked great. The person at the station was very cordial yet efficient. The truck drove well and the size was sufficient for the number of transported items.

Clasificación:

5.0

Bree, the woman working at Uhaul was great-the app experience and customer service when I called was terrible.

Clasificación:

5.0

none

Clasificación:

5.0

It is a little bit pricey by comparison. But it's close by to my home and it's convenient

Clasificación:

4.0

Usually this is a great location to rent cargo vans but today I rented a 10 ft truck. It was dirty in the cab and the mileage was off, which we caught before leaving. Otherwise the staff is friendly.

Clasificación:

5.0

Great experience all the way around! Great customer service, well maintained trucks, will definitely use them again

Clasificación:

5.0

Best experience ever and I have been to other Uhaul locations before. I'm really bad with names but the lady that helped was professional, thorough in explaining things, and super helpful. She deserves accommodations

Clasificación:

5.0

Rental raises too much and too often

Clasificación:

5.0

Team members at this location are great!!

Clasificación:

5.0

I've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.

Clasificación:

5.0

Always easy to work with Uhaul at this location. Efficient check-out/check-in. 9' vans move a lot of stuff and have plenty of tie points on the inside. Economical way for me to move stuff across town without a lot of prep time or challenge loading and driving a big box truck. The link for getting help with the move provided by the U-Haul corporate website wasn't too clear on how the system works in terms of booking laborers and could be improved to better explain how the system works. Best to directly call the labor companies listed to confirm availability before reserving via general U-haul website.

Clasificación:

5.0

Well kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.

Clasificación:

5.0

Everyone was very helpful and friendly.

Clasificación:

5.0

Better street access

Clasificación:

5.0

Sonja and Robert are the BEST! Whatever uHaul pays them, it's not enough! They are professional, efficient, and great customer service.

Clasificación:

4.0

I rented a 15' truck for a local move. I only drove it for 16 miles. The needle on the fuel gauge barely moved, but I had to put $11.00 ( 3.5 gallons ) in the truck which is ridiculous !! Your employee obviously didn't fill up the gas tank to the “Fiull” level. I am 73 and feel that I was not treated fairly by your company. I have the rental receipt and gas receipts in my file if anyone cares to see it. You may want to check with the staff and see which employee didn't do their job. I paid $29.95 plus .99/mile, then another $11 for gas. Not a good value.

Clasificación:

5.0

Quick and efficient - I'll use them in my next move. Thanks !

Clasificación:

5.0

This was a smooth running operation. I am very impressed. I truly don't have a suggestion for improvement other than "Keep up the great customer service"!

Clasificación:

5.0

The woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Gracias.

Clasificación:

5.0

Staff was very professional and kind.

Clasificación:

5.0

Very easy to make business with the front desk people , helpful and cordial.

Clasificación:

5.0

The best manager and staff ever!! They were so friendly and helpful. I've rented from this U-Haul on multiple occasions and it's always been a stellar experience.

Clasificación:

2.0

I reserved a dolly but they did not have one available which was a major mistake and inconvenience.

Clasificación:

5.0

Nothing. Sonja was amazing and appreciate all her help.

Clasificación:

5.0

A+

Clasificación:

5.0

They realized they made mistake by not including my furniture dolly and with no questions asked, they took it off the bill.

Clasificación:

5.0

The truck rental experience was great. The location was convenient very efficient staff and economical. They explained all the items I needed to know for my move. Upon return, if was a quick drop off and very efficient process. I will rent from this location again.

Clasificación:

5.0

The women working was very kind and helpful during my visit. The return was very quick which I appreciated since I was tired after moving all day. Gracias.

Clasificación:

5.0

Didn't like how cab smelt like cigarette smoke

Clasificación:

1.0

policy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.

Clasificación:

5.0

Can Not recommend any improvements. Our company has 100% satisfaction with Uhaul Carlsbad. The staff and crew are fantastic! We recommend all of our colleagues and friends.

Clasificación:

5.0

Great experience

Clasificación:

5.0

Bri did a great job trying to find us a reservation of the right truck on a busy weekend. Trip went fine, no problems, Thank you!!!

Clasificación:

5.0

It was a very easy process.

Clasificación:

2.0

Storage space was smaller than expected with beams interfering within the space assigned.

Clasificación:

5.0

Very straight forward and convenient service. Very helpful Staff.

Clasificación:

1.0

Hi, Everything was great about my experience for my u-haul rental up until the stage of dropping off the keys in a dropbox, after hours. That's where everything went south. After a long day of relocating my business into a newly leased space, I topped off the tank of the U-haul and proceeded to drop off the truck after hours at the Paseo Del Norte U-Haul location. I went through the process of the app to park in the designated area, take photos of the odometer and finish the detailed process of the app to insure all bases were covered for the next person using it. The app then said to complete the process by leaving the keys in the dropbox at the customer entrance area. There was no dropbox to be found. I spent 15 minutes in the 50 degree night searching the premises as best as possible for a sign or a dropbox for the keys. In frustration, I left the truck there and took the keys with me while me and my girlfriend drove back home (16 miles south). The next morning came and I get a call from the Carlsbad office asking for the keys to the truck in an expectant tone. I explained what happened and was responded to in the most unapologetic way and with no explanation other than "I don't have a dropbox at this location". I said, with the plethora of signage and printouts on your door, you could help customers to know that there's no dropbox. Still, no apology. Just an excuse saying that she's been putting up covid signs but hasn't got to putting up a dropbox note. That's besides the point. I had to drive 32 miles this morning round trip on my dime to return the keys, unnecessarily so if a dropbox had been there. This location should NOT be listed as an after hours drop off if the location cannot accommodate the service to customers. I expect my total mileage to be credited back to my account for this inconvenience for both my time and additional gas using my own vehicle to deliver the keys. The management at this location should consider installing a dropbox or cease to offer after hours drop off. Thank you for listening to my feedback. I trust you will honor the customer in this situation based on the circumstances. I did everything I was supposed to on my end. Thank you, Weston

Clasificación:

5.0

Everything was perfect and efficient.

Clasificación:

5.0

The woman at the store was very helpful and friendly, much better that the last place we rented

Clasificación:

5.0

Very friendly and professional staff.

Clasificación:

5.0

Great friendly service, fast service too. Clean place, profesional. One thing must change... *Phones were never answered... Automated reply of 20 minutes wait was on your direct line, the 8 times I called at various times, for two days. Very problematic when you can't rent on line or see availability of trucks. Thank you kindly. Alejandra

Clasificación:

5.0

Customer service agents were wonderful

Clasificación:

3.0

We have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!

Clasificación:

5.0

Always very friendly and helpful.

Clasificación:

5.0

Absolutely epic service and customer relations. They are our go to for all of our logistical short term needs. We recommend Uhaul Carlsbad To all of our Business associates, friends and family.

Clasificación:

2.0

Broken/mis-reading gas gauge (or poor engine performance) caused me to add 12 gallons though I drove just 30 miles. I think you owe me for 9 gallons of gas at $3 per gallon.

Clasificación:

4.0

Great staff, great experience. I would definitely recommend!

Clasificación:

3.0

Great service but I feel I was overcharged due to a mistake. I guess it was my fault for not double checking mileage. I literally just moved less than a block away. Even if I made 10 trips back and forth, which I didn't, it doesn't add up.

Clasificación:

5.0

Sonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.

Clasificación:

2.0

The rental process was ok, price ok, the issues were the truck was dirty, and the process to try and get a copy of my receipt/invoice with your website was nearly impossible. Took over an hour and it was still not the correct one. I also was going to get the extra coverage, for some reason you website would not let me take or download pictures? Why have it available if you cannot take or download pictures? The actual people at the facility were nice and friendly, the store was clean and covid protection was being adhere to. JUST DONT USE THE WEBSITE

Clasificación:

5.0

All staff were excellent, friendly, caring, and always helping the customer first.

Clasificación:

5.0

Had my order ready--flexible when I needed to change times. Good customer service!

Clasificación:

5.0

Convenient location. Well laid out and managed, even with Covid rules. Van was clean and ready to go. Quick check-out, check-in. Would definitely use them again.

Clasificación:

5.0

The access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.

Clasificación:

5.0

Friendly staff, detailed explanation of everything, easy to rent, and fair pricing.

Clasificación:

2.0

I felt like i was treated subhuman. Worst experience as far as customer service. They can go out and look at the truck next to you but cant get 50 feet within you before getting a truck? Ive rebted cars during covid and the person that works there takes the pictures of the car/truck imperfections but not here. We can go to grocery stores and stores with a mask. This place made me feel like a leper in India. Super depressing. Ive never felt like a subhuman in my life but i guess that's what this company and employees does. Worst experience of my life and made me in a bad mood. I will not recommend this place to anyone.

Clasificación:

5.0

The staff in Carlsbad was very helpful and kind. Thank you!!

Clasificación:

5.0

Very easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.

Clasificación:

4.0

We had a few small question about the van, such as how to turn on the air bag for the passenger and where to get the needed 85 gas. Each call did NOT go to the local office where I picked up van but a central call center that always took over 30 minutes to speak with someone.

Clasificación:

5.0

Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!

Clasificación:

5.0

Great customer service and easy transaction

Clasificación:

5.0

¡Gracias!

Clasificación:

5.0

I enjoy u-haul and feel comfortable that my stuff a safe there

Clasificación:

5.0

Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!

Clasificación:

5.0

Sonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.

Clasificación:

1.0

I did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn't mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn't given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th

Clasificación:

4.0

As the internet mention-parking is a bit scarce-

Clasificación:

5.0

Sonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!

Clasificación:

5.0

Service and staff were excellent. I think the cost was high for the small space I rented (#1160).

Clasificación:

5.0

The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.

Clasificación:

5.0

I was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.

Clasificación:

5.0

Staff is courteous and professional.

Clasificación:

2.0

This facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......

Clasificación:

5.0

Sonya is very helpful.

Clasificación:

5.0

This is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can't tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don't know how they do it. I just cleaned out my last storage locker, and I have to admit, I'm gonna miss those guys-they are good people.

Clasificación:

5.0

Everyone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!

Clasificación:

5.0

nicest storage experience I have had.

Clasificación:

5.0

Great customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!

Clasificación:

1.0

No thank you

Clasificación:

5.0

Sonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !

Clasificación:

5.0

The young woman and man who helped me were amazing.

Clasificación:

5.0

Awesome staff and service. Very clean and well maintained.

Clasificación:

5.0

Uhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience

Clasificación:

5.0

Sonya is the best face with the place. She is so accomaodating.

Clasificación:

5.0

Great customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!

Clasificación:

5.0

U guys were great

Clasificación:

5.0

Great

Clasificación:

5.0

I was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.

Clasificación:

5.0

Convenient, easy access and friendly staff.

Clasificación:

5.0

The staff is extremely helpful and pleasant.

Clasificación:

5.0

Love this facility

Clasificación:

5.0

Great service and outstanding staff

Clasificación:

5.0

Storage unit was clean

Clasificación:

5.0

They could not have been more efficient or more friendly. Excellent service.

Clasificación:

5.0

Great helpful people

Clasificación:

5.0

Never had an issue. Staff were always super helpful and accommodating.

Clasificación:

4.0

The only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.

Clasificación:

5.0

Will be better to have a garbage container for small garbage. Thanks.

Clasificación:

4.0

Helpful

Clasificación:

5.0

Gracias

Clasificación:

5.0

Great folks and very accommodating

Clasificación:

5.0

I will coome back for future storage needs.

Clasificación:

5.0

Excellent and knowledgeable customer service.

Clasificación:

5.0

Great-Great customer service, thank you!

Clasificación:

5.0

Outstanding Customer Service!!!

Clasificación:

5.0

I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!

Clasificación:

5.0

I couldn't have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.

Clasificación:

5.0

We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi

Clasificación:

4.0

The staff was great and the process was easy.

Clasificación:

5.0

Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!

Clasificación:

5.0

The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!

Clasificación:

5.0

The best place I’ve ever had a storage unit!

Clasificación:

5.0

Thanks to Sonya and her staff. Always helpful!!

Clasificación:

5.0

👍

Clasificación:

1.0

location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.

Clasificación:

5.0

All the staff were very professional and helpful. Thanks guys!

Clasificación:

5.0

Sonia and Robert are amazing

Clasificación:

5.0

Very polite and professional

Clasificación:

5.0

Facilities were very clean and staff was helpful.

Clasificación:

5.0

Very helpful and friendly staff. Clean storage units.

Clasificación:

5.0

The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze

Clasificación:

5.0

Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!

Clasificación:

5.0

very friendly and helpful! Thank you.

Clasificación:

5.0

Sonya was great in our space rental process! ¡Gracias!

Clasificación:

5.0

Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.

Clasificación:

5.0

I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!

Clasificación:

5.0

Perfect transaction. Great staff.

Clasificación:

4.0

...

Clasificación:

5.0

The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.

Clasificación:

5.0

Sonja was so helpful.

Clasificación:

5.0

Everybody was friendly and courteous and helpful thank you

Clasificación:

5.0

Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!

Clasificación:

4.0

I noticed it was very clean . The carts were very handy, clean and helpful.

Clasificación:

5.0

Very helpful and convenient

Clasificación:

5.0

awesome kind of expensive but worth it

Clasificación:

1.0

The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.

Clasificación:

5.0

I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.

Clasificación:

5.0

Super easy and super friendly owners! The storage area is so clean as well.

Clasificación:

4.0

everyone was always nice and helpful.

Clasificación:

1.0

From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour

Clasificación:

4.0

Everything went very smoothly

Clasificación:

5.0

Everyone very helpful.

Clasificación:

5.0

Great customer service. Very knowledgeable staff.

Clasificación:

4.0

mmmmmmm

Clasificación:

5.0

the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.

Clasificación:

5.0

They found an appropriate sized space that is easy to access right away.

Clasificación:

5.0

The staff was very helpful and friendly!!!

Clasificación:

4.0

I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours

Clasificación:

5.0

Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy

Clasificación:

5.0

I especially appreciated the courtesy and attention of office manager Sonya.

Clasificación:

5.0

I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.

Clasificación:

5.0

Efficient staff.

Clasificación:

5.0

Thanks for several years of outstanding service.

Clasificación:

5.0

Great service!

Clasificación:

5.0

The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. ¡Gracias!

Clasificación:

5.0

Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I'll be back!

Clasificación:

4.0

Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.

Clasificación:

5.0

The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.

Clasificación:

5.0

At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u

Clasificación:

5.0

SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.

Clasificación:

5.0

worked well for my needs

Clasificación:

5.0

The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.

Clasificación:

5.0

Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. ¡Gracias!

Clasificación:

5.0

It was great

Clasificación:

5.0

very expensive but willing to pay more for the convenience.