Comentarios de los clientes para U-Haul Moving & Storage of Carlsbad

The woman at the store was very helpful and friendly, much better that the last place we rented

Very friendly and professional staff.

Great friendly service, fast service too. Clean place, profesional. One thing must change... *Phones were never answered... Automated reply of 20 minutes wait was on your direct line, the 8 times I called at various times, for two days. Very problematic when you can't rent on line or see availability of trucks. Thank you kindly. Alejandra

Customer service agents were wonderful

We have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!

Always very friendly and helpful.

Absolutely epic service and customer relations. They are our go to for all of our logistical short term needs. We recommend Uhaul Carlsbad To all of our Business associates, friends and family.

Broken/mis-reading gas gauge (or poor engine performance) caused me to add 12 gallons though I drove just 30 miles. I think you owe me for 9 gallons of gas at $3 per gallon.

Great staff, great experience. I would definitely recommend!

Great service but I feel I was overcharged due to a mistake. I guess it was my fault for not double checking mileage. I literally just moved less than a block away. Even if I made 10 trips back and forth, which I didn't, it doesn't add up.

Sonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.

The rental process was ok, price ok, the issues were the truck was dirty, and the process to try and get a copy of my receipt/invoice with your website was nearly impossible. Took over an hour and it was still not the correct one. I also was going to get the extra coverage, for some reason you website would not let me take or download pictures? Why have it available if you cannot take or download pictures? The actual people at the facility were nice and friendly, the store was clean and covid protection was being adhere to. JUST DONT USE THE WEBSITE

All staff were excellent, friendly, caring, and always helping the customer first.

Had my order ready--flexible when I needed to change times. Good customer service!

Convenient location. Well laid out and managed, even with Covid rules. Van was clean and ready to go. Quick check-out, check-in. Would definitely use them again.

The access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.

Friendly staff, detailed explanation of everything, easy to rent, and fair pricing.

I felt like i was treated subhuman. Worst experience as far as customer service. They can go out and look at the truck next to you but cant get 50 feet within you before getting a truck? Ive rebted cars during covid and the person that works there takes the pictures of the car/truck imperfections but not here. We can go to grocery stores and stores with a mask. This place made me feel like a leper in India. Super depressing. Ive never felt like a subhuman in my life but i guess that's what this company and employees does. Worst experience of my life and made me in a bad mood. I will not recommend this place to anyone.

The staff in Carlsbad was very helpful and kind. Thank you!!

Very easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.

We had a few small question about the van, such as how to turn on the air bag for the passenger and where to get the needed 85 gas. Each call did NOT go to the local office where I picked up van but a central call center that always took over 30 minutes to speak with someone.

Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!

Great customer service and easy transaction

Service fast efficient and no confusion. Great job

Excellent service and equipment!

Excellent service, A++

So easy to pick up and return the truck. Thank you.

Nothing, lady at desk was super

In the last year I had my share of U-Haul services (moving children back and forth to college) and making a big move myself. I received superb service at this location from everyone.

Sonya at the Carlsbad location was very knowledgeable and courteous. It was a good experience.

They were very friendly, helpful and easy to deal with.

Fast, friendly and courteous.

will always be a customer these guys are great!!!!

Sophia is always very helpful.

Sales agent was extremely helpful and fast. Good attitude. She worked on October 3-4

Thank You!

Everything was great I just didn't like that I couldn't get a hold of anybody. It was always a 15 to 20 minute wait to talk to a live person in Carlsbad. I was running late and had to get gas and I wanted to call the office directly and tell them I was on my way but nobody ever answered otherwise everything was great

The customer service was excellent! She was professional, efficient and friendly. Great employee! Thank you!

If you're going to rent a storage space or moving vehicle, this is theee place to go. Customer service is always 5 star, and you can count on their vehicles to be in tip top shape. Being a Carlsbad resident for 27 years this U Haul company continues to be my number one choice.

Brie and Chris are very pleasant and customer oriented; Sonya, not so much. Every time she seems overwhelmed and borderline impolite. Except for the slo-mo wait for her to complete the rentals with a line of folks waiting for their vehicles the rest was good.

Great Customer Service!

All interaction with the staff was always helpful and courteous!

Overall fast, great service. Will use this Uhaul location again.

I enjoy u-haul and feel comfortable that my stuff a safe there

Everything went smoothly. The rental was well explained and went according to what was expects.

great experience, Easy in and Easy out.

Remove the dolly and blankets from truck if renter doesnt want. They were in the way for loading the truck to max fullness.

Very hard working staff. We appreciate the way we're always treated with courtesy and promptness.

Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!

Sonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.

Thanks

Everything went as planned

Thanks everyone

Staff was great and accommodating.

Carlsbad location was great. Unfortunately, I reserved a U-Haul for the Solana Beach location located on Stevens Ave. I arrived at Solana Beach and was then informed the reservation was bumped up to Carlsbad. I did not receive an email, text or phone call about this change. Very disappointing.

The Carlsbad team is top-notch... have used them and their trucks on two occasions and have nothing other than to say, the third will also be with them. Big Thanks, Kyle Thomas

Both pickup and drop off were fantastic!!

Slow customer service lady on the pickup

Good

It was a bait and switch. I had a reservation at Solana Beach. Uhaul notified me at the last minute that they didn't have vehicles and that I would need to go to a location twice as far resulting in double mileage charges. During the time of my rental I drove by the location of my original reservation and saw unused vehicles sitting out front while I was told that they had no vehicles available. Bad business practices.

Great customer service especially Robert who was very kind when I returned the truck . He went above and beyond helping me !! Thank you !

I did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn’t mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn’t given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th

customer service rep was not friendly. She could have spent a few minutes explaining the driving features of the van, e.g. location of gas fill up, backup camera appears in rear view mirror, etc. These wear not obvious and would have helped me as I was operating the vehicle.

Carlsbad U-Haul is the best customer experience you can find!

Nothing. It was a smooth and efficient process with kind service.

As the internet mention-parking is a bit scarce-

The staff at this facility are the best!

This was not my original pick-up location, but they were all ready for me when I arrived. I had used Online Check-in with pre-payment, and it was fast and easy to get my contract issued, my license photographed, and the truck keys handed to me. The truck was ready and waiting for me, and in less than 10 minutes I was on my way. Uhaul is the way to get you moving!

Nothing very easy smooth ride and loved how easy this made my move during these crazy times!

Sonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!

Staff very nice van exterior dirty

Fantastic service through out the rental process. Excellent greeting and a very smooth and efficient sign in process. The check out process was also very timely and accurate. They actually gave us some savings because we returned the truck early and clean.

Please let future customers know the gear shift allows for manual operation. When I first put the van in gear, I moved the gear shift to the 'bottom', which was manual, rather than automatic. This was a big surprise, especially when the van didn't change out of first gear.

Service and staff were excellent. I think the cost was high for the small space I rented (#1160).

The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.

I was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.

Staff is courteous and professional.

This facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......

Sonya is very helpful.

This is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can’t tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don’t know how they do it. I just cleaned out my last storage locker, and I have to admit, I’m gonna miss those guys-they are good people.

Everyone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!

nicest storage experience I have had.

Great customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!

No thank you

Sonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !

The young woman and man who helped me were amazing.

Awesome staff and service. Very clean and well maintained.

Uhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience

Sonya is the best face with the place. She is so accomaodating.

Great customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!

U guys were great

Great

I was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.

Convenient, easy access and friendly staff.

The staff is extremely helpful and pleasant.

Love this facility

Great service and outstanding staff

Storage unit was clean

They could not have been more efficient or more friendly. Excellent service.

Great helpful people

Never had an issue. Staff were always super helpful and accommodating.

The only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.

Will be better to have a garbage container for small garbage. Thanks.

Helpful

Thank you

Great folks and very accommodating

I will coome back for future storage needs.

Excellent and knowledgeable customer service.

Great-Great customer service, thank you!

Outstanding Customer Service!!!

I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!

I couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.

We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi

The staff was great and the process was easy.

Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!

The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!

The best place I’ve ever had a storage unit!

Thanks to Sonya and her staff. Always helpful!!

👍

location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.

All the staff were very professional and helpful. Thanks guys!

Sonia and Robert are amazing

Very polite and professional

Facilities were very clean and staff was helpful.

Very helpful and friendly staff. Clean storage units.

The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze

Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!

very friendly and helpful! Thank you.

Sonya was great in our space rental process! Thanks!

Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.

I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!

Perfect transaction. Great staff.

...

The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.

Sonja was so helpful.

Everybody was friendly and courteous and helpful thank you

Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!

I noticed it was very clean . The carts were very handy, clean and helpful.

Very helpful and convenient

awesome kind of expensive but worth it

The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.

I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.

Super easy and super friendly owners! The storage area is so clean as well.

everyone was always nice and helpful.

From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour

Everything went very smoothly

Everyone very helpful.

Great customer service. Very knowledgeable staff.

mmmmmmm

the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.

They found an appropriate sized space that is easy to access right away.

The staff was very helpful and friendly!!!

I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours

Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy

I especially appreciated the courtesy and attention of office manager Sonya.

I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.

Efficient staff.

Thanks for several years of outstanding service.

Great service!

The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!

Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!

Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.

The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.

At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u

SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.

worked well for my needs

The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.

Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!

It was great

very expensive but willing to pay more for the convenience.

The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.