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stacey M.Customer Reviews for U-Haul Moving & Storage of Carlsbad
Testimonials From Recent Customers
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I have rented various-sized units here for over eight years. I've found the facility to be spotless, the staff pleasant, efficient and helpful, the hours and access perfectly convenient (especially compared to some other facilities in the area). Highly recommended!
Anne Victoria W. | Overall ExperienceSonja is absolutely amazing. She's one of the hardest workers I've ever seen and she's always so extremely kind. I highly recommend this storage facility to everyone.
Matthew Thomas G. | Overall ExperienceEasy in and easy out
Charles F.Easy and efficient rents and return. I will definitely rent from them again.
Barent M.You guys are great! Moving is so stressful you really helped this single mom keep things stress free and I appreciate all of you!!
Ramona Z.Service is fantastic here. Everyone seems to have pride in providing excellent service. I will definitely refer and use again.
rama I.The staff was incredibly friendly and helpful. The entire process was so seamless.
BRITTANY G.It was fast and easy
Joseph R.C O N V E N I E N T C L E A N S E C U R E Sonja, the manager and her team were wonderful to work with!
Randal M. | Overall ExperienceThis location doesn't have a drop box. That freaked me out because it wasn't explained when picking up the truck I had to stay on hold for 20mins until I made up my mind to just go home an bring the keys back in the morning. Lucky the operator guy said the same thing an gave me the green or I would of been even more stressed out. After a long days work in the heat of summer you don't want any inconveniences. I'm from Long Beach CA an drop boxes are normal so I would expect a prime location like Carlsbad CA to be normal too. Thank you for reading my review
sean S.My favorite U-Haul outpost - they're always friendly, prompt and professional! Highly recommended!
kirsten U.U-Haul representative at the Cbad location was friendly and attentive. Would definitely use this location again.
andrea O.Lack of parking and busy street can make it a bit of a challenge when picking up and dropping off.
John D.I honestly can't think of a thing. Efficient, no hassle, friendly personnel.
Gary F.What a mess. I spent hours on the phone. I moved junk yet my bill was greAter than $600. Horrible
Jeffrey B.Amazing staff, very helpful and kind!
Alyssa J. | First ImpressionsGreat experience. The 15 foot truck is not as low as the larger ones and the ramp was actually too narrow for moving my adjusting table. If my sons were not helping me it would not have worked. The staff were great and efficient. So thanks.
Robert R.It seems as though this location needs more staff. The staff there seemed rushed, tired, and a little harried by all the customers.
Valerie R.I am a satisfied customer...no need for improvement on my end
Mary B.Gracias
ELIZABETH B.Two weekends in a row with excellent service. Gracias.
Eric O.The Carlsbad U-Haul location is great. Staff was professional and friendly and got me going right away, and checking the truck back in was also a breeze. Perfect for the job I needed to do and in my opinion a great value for the price. Truck was very clean and ran perfectly. Thanks folks!
Nicholas B.The service was outstanding!
Robert G.Great job!
Frank F.10/10. This is my second time renting a u-haul and the reason I came back was the fact it was super easy and the girl working there is super nice and on top of her shit so I can't complain.
DOY C.I was charged for a whole 24 hours extra because I picked up the U-Haul 2 hours earlier than my reservation. The only reason I picked up early was because the staff called and told me it was ready. Wasted my time and money. I couldn't barely make it to drop off in time after work because they closed at 5pm. Z this was a total pain in the ass. The staff couldn't help as seemed to have been put in the position he was in because of the U-Haul program. Not his fault, but absolutely isn't ok to put their staff in a position like that. I won't recommend this to anyone. Then the day after dropping off, I was called by U-Haul with them stating I hadn't returned the truck yet. So I had to drive down there to get it handled because I waited over an hour on hold with U-Haul customer service. This has been the worst move experience in my life by far.
Corey K.The carts and elevator to help get things up to the 2nd floor was a lifesaver! I encountered the same person working in the office each time I was in the office and she was awesome! She knows her stuff and gets you in and out quick!
Michael W. | Overall ExperienceNeed to better on the site explain that there are only 4 parking spots, or at least u-haul should have an easier way to get through to the location. I tried calling but saw on the site there was parking. Got there, all occupied, was told to drive and park 1/4 mile away and walk back. Attendant explaining was rude and dismissive.
David B.The girl charged the wrong credit card, and my checking account is now overdrawn by over $600. So now I have to call U-Haul tomorrow and try to figure out what to do to contest the charges. Really mad. I told her over and over no that's the wrong card and she said oh it went through! I said it can't have gone through there's not that much money in that account. No it's great it went right through. Nope
Dawn C.Nothing. I was in and out in 5 minutes with the van. The lady who helped me was very helpful and efficient.
Harold K.Improve your vehicles (update them). Staff was fantastic. Fastest I've experienced and very friendly and helpful!
Leann P.Employee was very helpful. Filling out the reservation form online helped a speedy check-in and out.
Frank B.We were accused of making a very small dent. We do not believe we did it and I was not invited to check out the truck for damage before I rented it.
Ted A.owner, or person who was there when returning the vehicle was very rude and implied I was lying about cleaning out the back, and when i offered he refused, I cannot remember one positive rental at this location, (I've had several). Have never left this location without being p**sed off.
Thomas M.Your Saturday afternoon / evening clerk is something to be desired. We asked about evening drop off and she said it was not available even though there were signs for it and the reservation team said it was available. When we questioned her on it, told us we could always cancel the contract and not rent from them. Very Rude.
Brian C.Sonya and her family are outstanding people. They are professional, friendly and just a pleasure to work with. I would recommend this U-Uhaul location to anyone seeking a great moving experience.
chad c. | Overall ExperienceGreat service on Both ends, pick up and drop off. Exactly what I expected.
James R.I had to go to several different places to pick truck, get auto tow, then storage unit. And the same thing upon destination in CA- All around 25 miles apart. Gas prices are extremely High and although I wasn't charged mileage the out of pocket expenses for EXTRA GAS was an inconvenience.
Rebekah T. | First ImpressionsAll great, thanks!
Arda D.All customers service personnel were friendly, knowledgeable and courteous.
Sylvia R.Everything worked like a charm
Albert S.My actual reservation was made online to West Coast Storage which was close to my home. However when I showed up they indicated all their vehicles were rented out and I had to go elsewhere and they were not responsible for uhaul online rental issues. So my rental ended up costing me double what it should have and was late in picking up the materials I scheduled the truck for. Very frustrating, time consuming, and disappointing.
Steven H.This was the best place I've ever hired from. It's really simple, they know what you are trying to do and help you as much as they can to do it in the shortest time possible in a friendly way. The staff was friendly and personable, the van was spotlessly clean, and parked out front pointing in the right direction with key in ignition ready for me to drive away. Lots of other small things, but it made a 2 hour job 30 minutes quicker and happier.
Richard B.The elevators and carts were a life saver!
Michael W. | First ImpressionsI made an online reservation for the truck, furniture dolly and furniture pads, showed up for our reservation time and was told they already rented out all furniture dollies and there were no pads in the truck. We then had to spend more money purchasing the lifting straps. What in the world is the point of a reservation?! Extremely frustrating and very disappointing. We were told we could call around other U-Haul locations looking for a dolly which we didn't have time for and shouldn't have had to do.
Jason M.Excellent service
Karen M.Need additional parking for rental customers. Lots of space open by self storage area, but not to be used by rental customers. We had to park in neighborhood residential area which is not fair to the residents in that neighborhood nor customers who may have to walk in increment weather.
William W.very friendly, great customer service.
MJ S.Nothing. After receiving horrible service which I will be dealing with at the Ocean side location on Coast highway I had to pick up my van at the Carlsbad location instead. I wish I would have known her name but the employee was very professional, efficient, and doesn't person to deal with especially after having wasted several hours with the other location.
Jennifer E.Staff is awesome
Amanda C. | Overall Experience"U Haul Moving & Storage of Carlsbad" provides a very secure facility in a beautiful city next to the beach. Sonya, and staff operate, and. manage the business in a very professional manner. Their support over the years has been much appreciated. Thank You Sonya, and Team! Sincerely, Steve Baldini
STEPHEN B. | Overall ExperienceFast efficient check in and out. Clean, well kept vehicle
Mona B.I also have storage at this location and am so grateful it is clean, secure and easily accessible. Also, the manager and employees are so committed and dedicated to providing consistent strong good service.
Narick A.Very easy to work with, very transparent prompts and a joy to work with
WALTER F.Seamless rental. Excellent customer service. Highly recommend
Elizabeth R.I would highly recommend this uhaul.
Brenda P.My experience was exceptional. The facility was immaculate and the staff was friendly and accommodating. Should a need arrive that I need a storage unit, without a doubt I would return. Gracias.
jan k. | Overall ExperienceThe personnel there were incredibly professional and super friendly. Surprised me, quite honestly. If we were staying in the area, we would continue, no doubt.
Steve H. | Overall ExperienceSonya and her team are awesome people, professional, dependable and a a facility you can trust.
chad c. | First ImpressionsThe lady checking out was the best!! Helpful and nice!!!
William L.I was disappointed as when I moved in I was told if I paid in advance and moved before the due date I would be repaid Any extra. I was told when moving out that they don't prorate and any extra I paid was nonrefundable. :(
Diane L. | Overall ExperienceGreat service, thank you!
Adam K.The lady at the reception/check-in was the most skilled, professional, and efficient employee that I have seen in a very long time. I believe she has worked there for 20+ years. She deserves acknowledgement and a pay raise. I was saddened to see that she was not there when I returned the truck rental because I wanted to thank her for her friendliness and helpfulness.
thuy H.Need more parking to leave vehicle while moving.
Cynthia Z.My apologies to the lady for getting angry with her assessment of fuel costs. I miss understood her. Cleaning charge was fair, I didn't realize something spilled
Thomas M.Great value! Easy and efficient. Highly recommend the 9' cargo van rental.
Mitesh P.Brinn was just excellent. She was friendly, cordial, and knowledgeable. The process was smooth with no problems.
Vincent A.This was the EASIEST and QUICKEST service! And…when everything else was going wrong, this service didn't and I'm so thankful!
Kim S.I didn't receive any receipt after returned the van. order #22034200 I know that you charged my card but I didn't get a receipt in my email. You should improve your system.
DIMOSTHENIS K.The customer service rep at the Paseo Del Norte was incredibly helpful. She's definitely a multi-tasker. There were several customers returning and picking up trucks, supplies and she handled each individual customer with patience and stayed calm. The phones were ringing like mad. I definitely admire a hardworking person that is knowledgeable and maintains calm and professional . Thank you for your excellent customer service.
Margarita R.The young lady who assisted me was polite and professional. I don't recall her name however.
Michael H.All Good...I have already referred you to a client of mine. Keep up the Great Work
Mary B.Service was fast and thorough, with everything I needed taken care of in short order. Would come back again
Nicholas P.Wonderful!
Ruth W.Excellent service and very organized. Check in and check out in less than 5 minutes
Ikebal G.Service was excellent
James O.Sonya was nothing less then professional. Very friendly. Storage area is very clean and easy to get too.
Tonia R. | First ImpressionsUnorganized. Called again to set up my pickup of a Unix and rental of a truck. Order did not get received by store. Staff was good to make the adjustments as usual. However, my experience w U-Haul remained consistent w the past 3 years. Poor execution and communications between central reservations and the actual stores. Lots of work to be a U-Haul customer.
randy g. | Overall ExperienceVery easy process and good communication with email and text reminders.
Kimberley V. | First ImpressionsGreat service Sonia gets 10 stars !! Thank you for all your terrific customer service ! Marisa Bassey Burbank Ca
MARISA B. | Overall ExperienceOnly real complaint is that it can be near impossible or impossible to reach someone at the facility by phone. Also unhappy about the no prorate policy. For those reasons in addition to not having 24/7 access to my unit, I would recommend people to look around for other storage facilities first. This would not be my first choice. There isn't anything special here. I have stored my belongings in other facilities that I didn't have these problems in addition to being less expensive. Very nice, big, beautiful facilities in Solana Beach in particular. I gage my experience with storage units with them. Uhaul is just ok. Not bad, not great
Carol L S. | Overall ExperienceVery clean facility, fast efficient service, friendly personnel, convenient access, available carts in great condition.
JOSEPH G. | First ImpressionsExtremely professional and efficient. Best storage facility in N.County San Diego.
Kevin Russell S. | Overall ExperienceThe staff is not friendly and it is not possible to get in after 5 pm or on sunday
VERONIKA L. | Overall ExperienceGracias
Leticia E. | Overall ExperienceRenting a vehicle and securing a storage unit was a well executed process. Trained, helpful and responsive staff. Delivered as promised.
Michael M. | First ImpressionsThey tend to have issues with the elevators which is inconvenient and the constant price increases get old
DAVID S S. | Overall ExperienceStaff was always friendly and helpful.
MICHELLE JEANINE V. | Overall ExperienceOut of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.
john l. | First ImpressionsI paid for a whole month, was not able to cancel one day late.
Valentin M. | Overall ExperienceThe exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. ¡Gracias!
Richard Saul G. | Overall ExperienceEven working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.
dale d. | First ImpressionsI could not get an access card because the machine was broken
Robert L. | Overall ExperienceI could not get an access card to enter/leave the premises because the machine was not working.
Robert L. | First ImpressionsSonia is wonderful to work with
Stephanie Hovanas N. | First ImpressionsThe office employee was difficult to work with and extremely rude all three times I needed service.
William R. | Overall ExperienceThe young man who checked us out at the end of the day was great!
GLENN O. | Overall ExperienceThe staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.
Veronica M. | First ImpressionsGreat facility just wish there was a way to do 24 hour access for more convenience
Zachary B. | Overall ExperienceWe were very happy with staff and facility.
Annadelle S. | Overall ExperienceEverything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.
Trevor L. | Overall Experiencehave used this location for 20 years off and on. always great.
ROGER DAVID M. | Overall Experience¡Gracias!
Preston B. | First ImpressionsVery friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbad
david a. | First ImpressionsWe arrived with the oil light on a U Haul truck we rented out of state. The staff at this facility helped us check the oil and found no oil in the truck. They added 4qts of oil. We are very great-full. Thank you. I have used this facility for many years and have always had pleasant service.
THERESA S. | Overall ExperienceThey are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so much
Vonda L. | First ImpressionsThe staff at this business are very professional. They are always willing to go the extra step to help customers. I would highly recommend them to anyone looking for storage or moving vehiclels.
Monica M. | Overall ExperienceSonja is exceptional
JOSEPH CARLTON Z. | Overall ExperienceSonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan B
LAURA OLIVIA B. | First ImpressionsThe staff are so helpful and kind - made the move that much easier
Holly B. | First ImpressionsThis was a great spot just needed to go somewhere closer.
Kelly Y. | Overall ExperienceMeets or exceeds all my needs, and I would highly recommend this particular location because of its dedication to quality and customer care, by the staff..
THOMAS WILLIAM A. | Overall ExperienceThe lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.
Joan H. | First ImpressionsWhile staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.
Trevor L. | First ImpressionsFriendly, professional, knowledgeable
PATRICIA LOUISE G. | First ImpressionsWas very upset at you halls lack of understanding of storage at this location. Also was not happy with a demeanor of some of the staff
Jules A. | Overall ExperienceMy only issues with the facility was the exit card reader was inoperative a lot of the time and the offfice was very difficult to contact via phone I was always routed to the main uhaul number which was a never ending hold sometimes up to an hour. The facility was clean and neat the personnel were professional and helpful. Sonya was knowledgeable and friendly and obviously took pride in her job at uhaul.
Robyn O. | Overall ExperienceVery impressed so far with this facility. It feels safe, it's clean, and it's convenient. Can't ask for much more than that.
William B. | First ImpressionsOutstanding staff and very clean facility.
GREGORY S. | Overall ExperienceBoth Sonya & Robert were excellent 👍
Raja Sekhar N. | First ImpressionsUhaul (off site & local ) is impossible to reach by telephone. It's very troubling.
Terry Franklin C. | Overall ExperienceThe manager was very helpful as was her young male assistant who opened the two 10 by 15 foot storage areas. Her (husband / significant other / older admin. Assistant was on the other hand her polar opposite : when asked a question , and I quote: uhaul's stated return policy for long distance 26 foot trucks & vehicle (auto) transports is that they must be returned "cleaned". I had on my return already swept the insides of the trucks cargo area and asked. "Where is the water garden hose please to finish cleaning the truck's inside bed area.....we used the truck to self move our 3 bedroom house and Toyota Camry car)...from Northern California to San Diego,Ca. Our retirement home. Considering that we had just finished spending over $1,000.00 Usd on related vehicle rentals, Dolly's, car transports and a two month 2 ten by fifteen foot storage rooms his sacastic reply to a good faith question was frankly not only shockingly rude on his part , but a poor reflection of Uhaul's otherwise above reproach customer service track record in my personal experience having always relied on Uhaul in the past on transcontinental self-moves ( San Diego county to Chicago & back, Houston, Texas to Long Beach, Ca. and San Diego to Magalia, Northern, Ca. This atypical behavior by Uhaul employees / franchisees with a client base known to be frequent customers on high end cross country moves if allowed to go unaddressed would be a poor decision by Uhaul . At the very least this individual needs a refresher training session on how to address customer questions that are entirely legitimate (I.e. where can I find a water fountain, or, can I please use the W.C., or again, do you have a waste disposal bin and finally can you help me find the alternative elevator for building number 5 (five); the reply to all of these requests was we don't provide the above....and to the later, having received terse replies from the desk staff I was sent on a wild goose chase through their warren of corridors to find building five units. At the advanced age of 76 years with limited mobility issues (I use wheel chairs, electric carts when available at airports and a Kaiser Permanente provided walker / cane when not....this was again indicative of a employee / franchisee lack of client relations by both management and staff. Once again!, the distaff side of the aisle performed and carried out their duties with near perfection ... In closing I want to add that the Oceanside, Ca. Uhaul team and San Clemente Uhaul Manager who is their acting Station Manager - covering for the recently terminated Oceanside, Ca. 802 south PCA Highway ( U.S. Highway 1 ) in Oceanside, Ca. Is to be commended for the excellent efforts of his staff in Oceanside and the obvious challenges facing his Carlsbad Station Mgr. she gentlemen definitely needs your help and to address the serious lack of team spirit among her senior aged male staff. God bless Uhaul for their traditional "can do" client support. A still loyal Uhaul customer. Sincerely, John f. McDermott & Nan C. Marshall
John M. | Overall ExperienceNeed better opening hours
JOSE JAIME G. | First ImpressionsThe crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they're really looking out for me. I appreciate them so very, very much. It's a great place.
Catherine Leslie R. | First ImpressionsKnowledgeable and patient staff!
Amanda R. | First ImpressionsThe only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won't be rushing to do business with uhaul. I'm typing this from inside my budget truck rental.
Jason Matthew A. | Overall ExperienceVery good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn't do refunds or credits. So I had to pay for an entire month that I'm not using. I'm sure they'll rent the space and double dip!
Sydney Marvin W. | Overall ExperienceThank you for the two years of help with our storage from the death of a parent.
KATHLEEN S. | Overall ExperiencePlease provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ' x 10' storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we're great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc Dermott
John M. | First ImpressionsExcelente
Maksim Narci M. | Overall ExperienceJust exactly what we needed between houses.