Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

4,655 reviews

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway, Located between Rust Ave & Shwanee Pkwy. on the east side)

(573) 334-3348

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway, Located between Rust Ave & Shwanee Pkwy. on the east side)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessie Lankford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latoya Jimerson  |  Overall Experience 
Rating:
5.0

Agent was very customer focused, helpful and friendly! Be glad you have her!!! Made it a pleasant experience! Clean and nice facility!

Connie Kuecker 
Rating:
5.0

Customer did not leave a comment.

Gregory Jones  |  First Impressions 
Rating:
5.0

The lady who helped me was amazing and the best help I’ve ever had at uhaul.

RONALD SCHRUM 
Rating:
5.0

Customer did not leave a comment.

steve stowe 
Rating:
5.0

The associates at Cape UHaul were nothing short of great. Made everything easy. And when my billing was a little messed up, they fixed it right away. Couldn't be happier

Jeff Kight 
Rating:
5.0

Offer a military discount on your rentals is all can ask for.

Stephen Barnhart 
Rating:
4.0

Improve online reservation process to sync with the times and availability of installation at this site!

Milton Harrington 
Rating:
5.0

Customer did not leave a comment.

Colton Parker 
Rating:
4.0

We really appreciate the rental 👏🏻👍

Bradley Forehand 
Rating:
3.0

Customer did not leave a comment.

Frank Jones 
Rating:
5.0

Great service on my hitch install and very friendly employees. I would recommend Mike & his team to others anytime.

Debbie Gilliland 
Rating:
5.0

Thank you very much for the rental. I would definitely use U Haul storage in the future, and will tell anyone that needs storage to use you guys! Thanks Again, Chuck B.

CHARLES BAUER  |  Overall Experience 
Rating:
4.0

Springfield offices: Stop overbooking people on reservations so that when they show up - they aren’t left in the lurch when the equipment isn’t available. Tony at the ticket office originally did nothing for me for a discount when I was upset that none of my equipment was available and ready. It was a fight with him telling me that’s to be expected. Then why let people book it? Terrible process that made my move miserable.

Kathleen Mansker 
Rating:
5.0

Customer did not leave a comment.

shirley knuckles  |  Overall Experience 
Rating:
4.0

Signage could have been better

George Dickerson 
Rating:
5.0

Customer did not leave a comment.

Anna Harper 
Rating:
5.0

Great experience

Lisa Moit 
Rating:
5.0

Excellent service and good customer treatment. Very friendly and accessible.

Antonio Alfonso 
Rating:
5.0

Customer did not leave a comment.

Emily Jackson  |  Overall Experience 
Rating:
5.0

Nothing to me

DURRELL O BANNER 
Rating:
5.0

Both employees I encountered were lively and helpful!!

Chelsy Stone 
Rating:
2.0

Customer did not leave a comment.

Marcus Painton 
Rating:
4.0

Customer did not leave a comment.

Diane Teague  |  Overall Experience 
Rating:
5.0

Employ more Team Members with the work ethic and positive attitude as Taylor had when I came in to pick up a trailer I rented. My day got away from me and I was late getting there. In fact, you all were about to be closing. Taylor was so kind and very efficient. She took care of me as if it was the middle of the day and she still had plenty of time to finish her work for the day. U-Haul is a better Company with Taylor taking care of your Customers!

Delbert Murphy 
Rating:
4.0

Customer did not leave a comment.

Latoya Jimerson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Floyd Bender 
Rating:
4.0

Customer did not leave a comment.

Latoya Jimerson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norm Malavarca Jr 
Rating:
5.0

The lady who helped us was absolutely phenomenal!!!!?? I would absolutely 100% recommend this location to all of my family and friends! She made us laugh, and brightened up our night, when we had been having a rough one! She got us hooked up super fast, and we were out before we knew it! She was PHENOMINAL!!!!

Brandon Robinson 
Rating:
5.0

Customer did not leave a comment.

Dawn Kelly 
Rating:
5.0

Taylor was extremely friendly and helpful. She made the whole renting process smooth and easy. In fact, we are renting again this weekend. We will definitely use this U-Haul location in the future should the need arise!!

Kathy Ebersole 
Rating:
5.0

Customer did not leave a comment.

Michael Baker 
Rating:
5.0

Customer did not leave a comment.

nick thiele 
Rating:
1.0

Give the guest what they ask for, give clear directions ever, not be a rude piece of shit .

rich gross 
Rating:
5.0

Customer did not leave a comment.

JOHN CASEBOLT 
Rating:
4.0

Customer did not leave a comment.

Bobby deprow 
Rating:
5.0

Nothing the staff was excellent very friendly and helpful got you exactly what you needed

janie lubruyere 
Rating:
4.0

I loved U haul in Tampa, I used them for trailers n trucks frequently w my local moving business. I was hoping Cape Girardeau would be a solid relationship as well. But Penske seems to be better here. The trailer lights did not work so no nighttime use, and I was required to buy extra insurance. I'm trying to expand to Cape so every dollar counts ya know. I was gonna be an hour or two late and asked if I could pay a little extra for a couple hours. NOPE. didn't even listen . Cost me 60 bucks extra. Be nice if more transparent . Joseph Ellison josephelliso@gmail.com

Joseph Ellison 
Rating:
5.0

Great customer service.

Gary Rust 
Rating:
4.0

Hire a few more people

Marty Cloonan 
Rating:
5.0

Great staff, helpful and friendly. Good value and convenient.

Eric Schermerhorn  |  Overall Experience 
Rating:
5.0

Taylor has amazing customer service. Great experience

Craig El 
Rating:
5.0

Customer did not leave a comment.

David Neighbors 
Rating:
3.0

When picking up keys from the 24/7 lockbox the code I was given did not work and customer support had to be called to get the previous code for the box to eventually unlock it.

Evan Perkins 
Rating:
5.0

Staff was friendly and helpful

Cliff Ebert 
Rating:
5.0

Customer did not leave a comment.

Jennie Gibbs 
Rating:
4.0

Make sure you do what you’re supposed to do and not try to screw somebody over

Cris Reeves 
Rating:
5.0

Taylor was the representative that helped me through my first U-Haul experience and she was so nice and friendly and made everything easy to understand and less intimidating!

Chandler VanderWaal 
Rating:
5.0

Check in drop off was speedy and effortless by Kelly T. I forgot and left my glasses in the truck, I called the next day and spoke with Jawon (spelling), and he took the time to look for them and found them. He is holding them until we can pick them up.

Carlos Saldana 
Rating:
5.0

Customer did not leave a comment.

Rebecca Bell 
Rating:
5.0

Customer did not leave a comment.

Craig Compas 
Rating:
5.0

Customer did not leave a comment.

Marcus Bond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERE GOODMAN 
Rating:
5.0

It was perfect

Penny Mueller 
Rating:
5.0

Staff was extremely friendly and helpful. Was a very hassle-free experience.

Eric Franklin 
Rating:
5.0

Opening store was a little late. Website did not take my drivers license the first time.

Jeremy Mau 
Rating:
5.0

Customer did not leave a comment.

terry thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Smith  |  Overall Experience 
Rating:
5.0

Easy peasy! Used the app, followed up with a phone call to make sure I did everything right, showed up the next day, picked up the dolly and hit the road. I returned it later the same day with no issues. The dolly was super easy to use. Great experience! Thanks!

Christopher Macke 
Rating:
3.0

I would rather higher but the unit was to small and when I cancelled it the lady working 'forgot' to actually cancel it and I was charged $127. Which I was told I would receive back in 1-5 days. There is a lady worker at the Kingshighway office that is just a terrible jerk, I feel like she should become a cop or a prosecuting attorney because it appears that she lives in the mind set of 'who day am I gonna ruin today' with a smile on her face. I wish I knew her name. Otherwise you guys are great 😃👍

BETH HUNCIKER  |  Overall Experience 
Rating:
2.0

Person behind the desk didn’t even know what or how to check in the dolly. I received multiple calls/messages asking when my return would be even after I dropped it off. Had to call support to get everything resolved

Shaun Ripley 
Rating:
5.0

N/a

Seth Keith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Scott 
Rating:
5.0

The young lady who assisted me (Melissa, I believe) was wonderful. She was friendly, funny and a tremendous front-line, customer-facing employee who knew how to make the rental experience a positive one. She recently moved to Cape Girardeau from San Antonio and is a fantastic representative of what UHaul wants to embody to customers. Well done.

Paul Cairns 
Rating:
5.0

Your facility is very nice and I appreciate it the fact that I could store my stuff there in relative safety however people on fixed income such as myself will find it more difficult to afford a state of the art facility such as yours,,, economics will force you to raise your rates it's not your fault it's just the way it is

TERRY KOENIG  |  Overall Experience 
Rating:
5.0

The manager and staff were very helpful. They assisted me with everything I needed. Very satisfied with the great customer service and the information provided about moving with Uhaul. Thanks again.

yvonne neil  |  First Impressions 
Rating:
3.0

Units way to small for price.

michele shirrell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARTIN MEIER  |  First Impressions 
Rating:
5.0

Excellent service! Customer service was superb! I will definitely recommend this location!

Romonica Foster 
Rating:
5.0

been using U-haul for over 50 years and your equipment has always been improving thru the years,in safety and reliability ,,now even more with technology, from availability of equipment to closeness to customers location. to full instructions for hookups ect. and this reflects largely toward hardworking well trained loyal employees, like the ladies and gentlemen I personally dealt with in our last rental of a auto transport in Cape Girardeau,Mo (735065) Jauan S and all their reperesentatives at that store, and all the customer service assistances Pamela,Danika, Sean, and to all Merry Christmas, Happy New Year.

KEITH MACDONALD 
Rating:
4.0

Customer did not leave a comment.

Rick Woods 
Rating:
5.0

Customer did not leave a comment.

Jerry Respondek 
Rating:
4.0

I was charged for a dolly I never got. They did not have one and still charged me.

James White 
Rating:
5.0

Hire more Taylors!! She is the epitome of outstanding, excellent, top notch, awesome customer service. I would love to give her a raise! I've rented equipment before, it's always been a business transaction. Taylor made it an awesome experience with her bubly personality. It was an absolute joy working with her. Great job.

Lawrence Dush 
Rating:
4.0

Customer did not leave a comment.

Rick Woods 
Rating:
4.0

No improvements needed.

Ellen Harris 
Rating:
1.0

Strictly a corporate issue. Not everyone wants your crappy app. Eliminate the need to scan the back of the ID if you already have gathered all identification and other information. I have had easier times checking into a doctor’s office.

ALEXANDER LARSEN MASIAS  |  First Impressions 
Rating:
4.0

Strictly a corporate issue. After you have gathered all my information and data there is no need for me to scan my ID, especially when your website is not compatible with new OS on phones. No I will not download the app to make it easier, because that shouldn’t be needed. Pretend I’m an old person that hates technology, make it so we can just walk in and hassle free get a storage unit. When your staff has issues, you should really reevaluate if you should just put a copy machine in each location and just copy the ID like a doctors office. If it’s good enough for them who must legally abide by HIPPA laws, why are you gathering more information than what is actually necessary? Seems like you are becoming part of the big brother family if you’re gathering that much data, which personally in this day and age of cyber attacks you should be incorporating some analog safety measures like not having us scan or ID over the internet. Make your website iPhone 15 pro compatible perhaps. This entire online check-in experience was not needed especially when it said that online check in wasn’t available from the start. You are literally creating more problems for both your customers and employees by having incompetent IT staff. I will recommend ANYONE else. Small mom and pop storage and moving don’t create this hassle. Accountability for movers that don’t properly block off their time are also going to be the downfall of Uhaul as they are allowing “private contractors” to use their moving help websites who in turn leave a bad reputation on Uhaul for when they cancel, and then further Uhaul looks incompetent for not being able to follow or hold any form of accountability against those that quite literally leave their customers hung out to dry. Uhaul will ruin their own picture if the continue on like this, and I will be more than happy to support local businesses over this corporate incompetence.

denide currier 
Rating:
5.0

Personnel are absolutely great

Larry Wood 
Rating:
5.0

Lady working that day very friendly & helpful.Thank you, vickie maddox

Vickie Maddox 
Rating:
5.0

Employees were very friendly and so nice. Helped us determine the proper size trailer and just overall nice.

Crystal Howes 
Rating:
5.0

Great and knowledgeable customer service

Amanda Hutson 
Rating:
5.0

Customer did not leave a comment.

Eric Schermerhorn 
Rating:
5.0

The staff is very friendly and courteous!

Dave Norton 
Rating:
5.0

Customer did not leave a comment.

SaNya Mallett 
Rating:
5.0

Customer did not leave a comment.

CHRIS CLARK 
Rating:
4.0

Customer did not leave a comment.

tom schnurdusch 
Rating:
5.0

Took care of right away ,friendlyand helpful

Dennis Steiner 
Rating:
5.0

Customer did not leave a comment.

JANICE MCALISTER  |  Overall Experience 
Rating:
5.0

Make sure how many miles you drive

Lemont Toots 
Rating:
4.0

Be more clear about lighting requirements for trailers before pickup.

Claire Tyson 
Rating:
5.0

Customer did not leave a comment.

Ana Valdivia 
Rating:
5.0

Taylor S was super helpful and pleasant to work with! My complaint is with the UHaul company. My text to do checklist did not arrive until over an hour after my rental which caused an extra $40 fee because the mileage listed was not correct, nor was the amount of gas in the tank.

Jennifer Wooten 
Rating:
5.0

Thank you so much for your kindness and professionalism! You are very appreciated!

Venessa Angel 
Rating:
5.0

Taylor was very helpful.

Romero Gryer 
Rating:
1.0

Unbelievable experience. I’ve used u haul so much but I’ve never been treated with such disrespect in any consumer experience ever. An employee was upset that I parked in the wrong location, which I was not aware of as I was not informed I couldn’t park there and this section of the parking lot was not marked in any way that customers could not park there. To “prove a point” (those were the employees words) they blocked my car on in on both sides with two u haul trucks. They were within inches on both sides of my mirrors and went over the yellow lines on each spot. They could’ve easily caused damage. When I confronted the employee about this they went onto justify it. If I was really parked in the wrong location I had no way of knowing with our proper signage, being an employee, or being informed by the employee who help me with my reservation. None of those things are the case. Another employee instructed her to no longer speak to me because I was upset. Then she was rude and sarcastic ending the exchange with a “have a nice day” that was condescending. I’m honestly shocked by the behavior. I would’ve happily had a conversation about this and learned for next time. The retaliation felt like harassment and it was inappropriate and unprofessional.

Lane Freeborn 
Rating:
5.0

Customer did not leave a comment.

gary helle 
Rating:
5.0

Jauan and his crew were amazing!

Dave Norton 
Rating:
4.0

Mikey & Kelley provided great customer service & assistance. The GM was professional & helpful.

Ms Jenkins 
Rating:
5.0

Customer did not leave a comment.

Cathy Schloss 
Rating:
5.0

Keep doing what you do, everyone is great 😁

Deborah Eberly 
Rating:
5.0

Customer did not leave a comment.

Annielya Hughes 
Rating:
5.0

Allow longer than 4 hours to rent the $19.95 a day u-haul box truck. Not enough time to get all my things from my rental shed

CYNTHIA SMITH 
Rating:
5.0

The customer service representatives are great at the Cape Girardeau location.

Regina Jackson-Word 
Rating:
5.0

The people at this location are so kind and happy! They brighten the day with their beautiful attitudes. Just what the world needs more of.

Lisa Ham 
Rating:
5.0

Customer did not leave a comment.

Scott McClain 
Rating:
5.0

Customer did not leave a comment.

virginia chronister 
Rating:
5.0

Greeted by all 3 employees -- instantly made to feel comfortable, helped get me going, explained everything, etc. Top notch experience

Emilia Kinder 
Rating:
3.0

During the summer it would have been nice for ac but it was doable.

Crystal Jones  |  Overall Experience 
Rating:
1.0

I had a 24 hour rental and was told it had to be back in four hours because someone else is using it. I do not understand why I did not get my full 24 hrs and they said the agent put 4 hrs in the system. So I could only do one load and return it. I did not have time to go back and pick up my mattresses.

Jeremy Dannenmueller 
Rating:
5.0

The customer service here are up-beat and very helpful at this location and they made it a really enjoyable experience. I'd like to mention Zayd as putting out a special effort to make happy customers. Thanks!

James Hathaway 
Rating:
4.0

Customer did not leave a comment.

Tameka Ballentine 
Rating:
5.0

Great employees.

allison smith 
Rating:
5.0

Initially, made reservation online. Received a text to call as there were no trucks available at the location requested though the system showed there was and accepted the reservation. Reservation was changed to pick up at Cape Girardeau location by the operator to whom I spoke. However, the size truck was also changed to a smaller truck which created problems. We ended up making it work but this experience added a level of stress to the move that should not have been an issue.

Deb Cox 
Rating:
2.0

I ordered a truck to pick up in Sikeston, MO. The truck was for use only in Sikeston, MO. The pickup location had to change to a different place in Sikeston (Cape Girardeau). When the pickup location was changed, so was the date. I didn't know the date changed so my reservation was canceled. I then was sent to the S. Kingshighway location 30 minutes away. I discussed with the uhaul employee over the phone that I shouldn't have to pay mileage to Cape Girardeau and back because I ordered the truck to be picked up/dropped off in Sikeston, MO. She said she would include that mileage in the contract. When I picked up the truck in Cape, I again mentioned the mileage and was told there were no "notes" about it but he would see what he could do. I was also made to return the truck to Cape Girardeau, MO instead of Sikeston (WHICH MAKES NO SENSE). I questioned this because I did not have the time to do this and my registered driver was not going to be available on drop off day. As an inexperienced driver, I had to drive the truck up the interstate to Cape Girardeau with the check engine light on. The truck had trouble starting a couple of times during our 2 day rental and the check engine light came on on day 2. When I finally get to return the truck, the general manager said if I hadn't spoken to him about the mileage then there was no guarantee. First off, that is absolute crap because I was told by TWO DIFFERENT employees that the extra mileage would be included. Finally the GM said he would just bill for the estimated mileage I had entered upon booking the truck. I've rented from uhaul several times and it is always a complete crapshoot as to how the experience is going to be. The inconsistency is extremely frustrating. However, uhaul tends to be the only option available. So I'm forced to keep coming back for more, not knowing how things will go over every single time.

Gabrielle Hicks 
Rating:
5.0

Customer did not leave a comment.

Michael Jackson 
Rating:
5.0

The staff was so nice and helpful. im very glad to have found them.

JANICE MCALISTER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brooke Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittni Thacker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karrington Rogers 
Rating:
4.0

Management is elite. Kelly gotta go tho. All my issues were cuz she didn’t care what I was trying to tell her. Manager here got it fixed and got me right tho.

Cody Cummings 
Rating:
5.0

My experience with U Haul was very good. 😊

JANNIE BUTLER  |  Overall Experience 
Rating:
1.0

Very unorganized. Staff was very unprofessional - cursing and arguing about why they didn’t have my uhaul at location that I had reserved 3 weeks prior.

Tyler Ruble 
Rating:
5.0

Customer did not leave a comment.

Candy Bohnsack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candy Bohnsack  |  Overall Experience 
Rating:
5.0

Driver door had to be slammed hard to close, which we didn’t realize until we were 5 hours in - super loud! No dash lights around controls (heat, etc),. Otherwise no issues with the vehicle.

Debbie Leoni 
Rating:
5.0

Customer did not leave a comment.

Candy Bohnsack  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy Rasch  |  Overall Experience 
Rating:
1.0

Had to hunt up staff for service as they were out smoking or talking personally to other staff and had to wait til they were done. Manager was not friendly at all and I did all I could to avoid dealing with her.My payment was credited to another shed and it took me 3 separate trips to get it straightened out while I was locked out of access to my shed. I had to pay 2 extra months cause I couldn't clean out my shed due to the lockout and I didn't have truck. Had to reschedule with help 2 times before the lockout was taken care of, even though I had bank statements and uhaul statements showing I was paid up. You can contact me for further details by calling 573 275 6495. Pat Dudley. Thank you. Move in date was 4/27/23

patricia dudley  |  Overall Experience 
Rating:
5.0

Great facility. Very clean with easy access to the unit

Carter Fenton  |  Overall Experience 
Rating:
5.0

Very satisfactable

steven thompson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tatyana Luster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY PROCTOR  |  Overall Experience 
Rating:
5.0

Staff were very helpful at the Kingshighway/Cape Girardeau location

Sandra Rivera  |  Online Move In 
Rating:
1.0

I was unable to ever use this unit. It already had a lock on it and office was closed and unable to remove the uhaul lock so I wasn't able to store my stuff with uhaul. I ended up having to pay at another storage facility. This was supposed to be removed from my account and never was until my 4th phone call to complain. It should have only been 1 call and should have been properly done the first time.

Dawn Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA MOODY  |  Overall Experience 
Rating:
3.0

After being a faithful customer of 17 years I only received 1 month free. Also the increase of your prices are ridiculous! The only thing I did receive was a new storage door for my outside storage. It would have been so nice to have received amenities for the years of business I had with your business.

CHANEL TUCKER  |  Overall Experience 
Rating:
5.0

This storage facility was the perfect place to store my daughter’s belongings for the summer.

Jay Berman  |  Overall Experience 
Rating:
5.0

Everyone has always been so friendly and helpful! We've rented twice and will be back again next summer!

Mindy Daley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

M'Ya Lawrence  |  Overall Experience 
Rating:
4.0

Awesome place and service.

Veronique Syms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Goforth  |  Overall Experience 
Rating:
5.0

Cape Girardeau staff the best and Tammy is missed as well

AMY PROCTOR  |  First Impressions 
Rating:
5.0

All issues were corrected

Dawn Kelly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Godard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexie Dockstader  |  Overall Experience 
Rating:
2.0

The access code I was asked to give them, was given but I couldn’t access the building. The GM didn’t believe me that my code didn’t work even though I spent 20 years Active Duty with Top Secret clearance and years of using alarm/access control systems. So he went over and found out I’m not an idiot and my code didn’t actually work. He then gives me his code to use since he has to contact IT support and he will call me when it’s fixed. So I go back to the storage unit which is not located at the office and this makes my THIRD drive over on this Friday 28 July 2023. So using the GM’s code I gain access to the building where the storage unit was located. The unit I signed a contract for was already locked, with two locks. After screaming my frustrations to no one since this building is empty, I have to make my way back over to the office and let them know that the unit I signed contract for was already occupied. The GM takes over my paperwork, starts a whole new contract with a new unit assigned to me. I drive back over to the building, gain access with the GM’s code and go look into the new unit I’m assigned to. When I open the sliding door an alarm goes off so I immediately shut the door. I go back over to the office and inform them I did gain access to the storage building but was unable to inspect the newly assigned unit but I was leaving. The GM assured me he would call to let me know when my code would be working. Saturday arrives and just after noon I have not received a phone call yet so I go back to the storage unit. My code is still not working so I drive over to the office to let them know my code still is not working. I’m going to fill up the storage unit on Sunday, tomorrow, and I’m assured if I use the GM’s code all will be good. Today is Tuesday with no phone call saying everything is fixed so far but the business equipment I bought is stored and secured. Observing that office and the people who work there, evaluations need to be performed. I didn’t even mention the mistakes made on the first contract but pointing them out to the GM when he did a second new contract he corrected those mistakes even though I pointed the mistakes out to the first intake person and she has not the personality for sales. Rude and condescending started when I showed up to tell them the issues I was having in the beginning.

PAUL GOFF  |  Overall Experience 
Rating:
2.0

It was confusing to have to log in to 2 different keypads, There was supposed to be a lock inside for me and it wasnt there. Had to come back the next day just to get a lockto put on my unit. But nice note was Brandi was working saturday evening and really helped me out to get in the facility!

William Brucker  |  Online Move In 
Rating:
5.0

Every day in the Navy a training day. Good luck with future customers, Chinese proverbs.

Ricardo Sanchez  |  First Impressions 
Rating:
4.0

Would be nice if there was a trash can for even small stuff

Patty Sebastian   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Plaster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caden Mcclearn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Candy Bohnsack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Thomas  |  Overall Experience 
Rating:
5.0

The Manager and Assistant Manager went above and beyond to help me with everything! I would definitely recommend the services to anyone!

TASHICA HAMILTON  |  First Impressions 
Rating:
3.0

The high prices is the down side of U Haul and the reason I chose to move to an equal but cheaper storage unit. The staff was great.

andrew king  |  Overall Experience 
Rating:
5.0

They have a real good friendly staff! Brandi went above and beyond he duties to make sure I had a great experience every time I came in! She actually made paying your bill a fun experience!

Mark Hubbard  |  Overall Experience 
Rating:
4.0

I understand the units are inside in climate controlled building but, for a unit the size of a closet, I think they're alittle pricey. . I will recommend though

stephanie clover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Orr  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHAREKA MANER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Roach  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHAREKA MANER  |  First Impressions 
Rating:
2.0

Customer service was good- working with my time schedule. I feel the units are overpriced for the size. I realize it is hard to maintain a pest/bug/rodent free space with multiple people moving in and out. I realize bugs can come through the smallest crack, but I still think storage unit walk enclosures should be built from bottom to top. I did not like being able to see my neighbors mistress hanging into my unit. The facility advertises 24/hr security- 2 separate occasions a side entry door was propped open upon my arrival making me feel unsafe to enter the building. My unit door had a sensor that needed to be replaced, according to a security guard, when my alarm went off while I was sorting through my belongings, but it was never fixed. The new building is excellent and clean, but the prices are higher so I had to move to another building. U-Haul advertises a clean bathroom facility, which is a bonus. I found it odd that the restroom entry was outside of an interior storage unit facility. This is a disadvantage for both employees and consumer, as it’s apparently forgotten about when it comes to cleaning and sanitizing. I moved out early without a prorated discount- not impressed but I do not have experience with storage units nor do I have anything to compare my experience with.

Lindsay Essner  |  Overall Experience 
Rating:
3.0

A high price we pay for those storage units(totally understandable they’re nice, secure convenient). The staff is just always so short with me and ALWAYS talks to me like I couldn’t be a bigger inconvenience. I had a storage unit there for almost two years never missed a payment and just never had a polite interaction with the staff. I tried my best to always be polite but it was never enough to gain a pleasant interaction. The storage is great just think maybe I can find something a little less expensive with a staff that acts like they can stand me. Thanks again my unit was very serviceable. Have a great day guys. Devin R Hoots

Devin Hoots  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Schneider  |  First Impressions 
Rating:
3.0

The ladys customer service was dry but did help me to accomplish what I needed to get done. She did warm up after a bit of dealing with me.

Crystal Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jimmy Henderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Parris Nathan  |  Online Move In 
Rating:
5.0

I recently rented from the Cape Girardeau location. I was helped by Brandi, she was a ton of help! This was my first experience with Uhaul/ self-storage, and thanks to Brandi she made it very easy!

Lexie Dockstader  |  First Impressions 
Rating:
5.0

AMAZING customer service! I had a little difficulty getting into our unit and the UHaul person showed me and then came to the unit to make sure everything was okay. Clean and tidy and well maintained!

Mindy Daley  |  Online Move In 
Rating:
1.0

Told them it would be very late, after ten or 11 pm before we could get to the unit. When we get there AT 1AM!! We don't have access to the building. So, I a widow have to find a hotel room for my movers at that time of the morning, I have no lock for the truck. $320.00 later. 4 hours of sleep we rearrange my garage and shove it all in there. Now I will never get my new car in the garage but hey.

Terri Winham  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tawana Clarke  |  Overall Experience 
Rating:
3.0

Most staff members were very friendly and helpful but one. She was short tempered and not friendly at all. She did her job but it was like pulling nails to get questions answered. It made an uncomfortable experience to rent a shed from her. I take it she's some type of manager there cause the staff referred to her on things. So I'm not sure I'd use this facility again.

patricia dudley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shamika Grishom  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aubryanna Matthews   |  Overall Experience 
Rating:
4.0

Accommodating thanks to customer services reservations. I was accommodated I just wish the storage could be accessed 24 hours a day without a $10 charge as I did not have a $10 charge the last storage unit at Uhaul.

Lindsay Essner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Ritter  |  Overall Experience 
Rating:
5.0

The manager was very nice and the staff also helped me even as I was moving out of their unit

Chrystopher Lee  |  Overall Experience 
Rating:
5.0

Excellent.

Lisa Grigsby  |  Overall Experience 
Rating:
4.0

It's a very nice place and the carts or very helpful but the lockers were very small I could only fit half my stuff I the 5*10*10 so I don't know what I'm going to do with rest of my stuff and I I only moved a 1 bed apartment I should have got a 10*10*10 loCker and there wasn't nobody aT the place to get help and my cards wouldn't let me in the sliding door and I still don't have a lock For my locker I was told that there would be one in it but there wasnt so my overall experience went both way so I was pleased but bummed out about my stuff not fitting thank you

Amanda Curneal  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary Warner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janell Wanick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Showalter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Gish  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron Taylor  |  Online Move In 
Rating:
5.0

Not all storage facilities are equal. U-haul is superior.

ALVA ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hayley jackson  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

DAVID DIEBOLD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Livingston  |  Overall Experience 
Rating:
5.0

Great customer service

Lillie Luttrull  |  Overall Experience 
Rating:
5.0

A++++++++++++++++++

AMY PROCTOR  |  Overall Experience 
Rating:
5.0

Friendly and professional staff. Nice facility.

Connie Damron  |  First Impressions 
Rating:
5.0

A big thank you to Tammi

STEVEN COLBERT  |  First Impressions 
Rating:
5.0

Very friendly and helpful Employees.

SHIRLEY ROBINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kristina farrow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desiree Perkins  |  Overall Experience 
Rating:
3.0

No one answers the comm when called from storage

Laurie Owen  |  First Impressions 
Rating:
5.0

The ONLY minor irritation was due to a miscommunication in the initial correspondence regarding the one month free rental. This was discussed with two employees on duty. Ombré spoke with his supervisor & the situation was quickly resolved. I was very happy with the services.

ROSE SCHMIDT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billie White  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kenosha Wims  |  Overall Experience 
Rating:
5.0

The folks here helped me out no matter what new problem I created. Went threw first 2 large store rooms then 1 large, then down to 1 medium. Came in from Las Vegas with a 32foot and car trailer, then rented a medium truck they fixed my mistake (needed a ramp) reserved the wrong one. Then finely needed a trailer to move into my new home. The staff here in cape and the folks in Las Vegas made this nearly 11 month long process happen many thanks to them and the company🤓🐱

scott hunt   |  Overall Experience 
Rating:
5.0

Information given to me by phone regarding one month free storage was misleading. After a very long & stressful day of moving & driving the U-Haul truck 8+ hours, I was frustrated. However, the young man at the desk looked into it & he and Ombre went out of their way to clear it up. I left feeling very satisfied.

ROSE SCHMIDT  |  First Impressions 
Rating:
3.0

Online showed empty unit the size i needed, but employee said it was not empty and argued with me about the vacancy.

Carly Winters  |  First Impressions 
Rating:
5.0

A++++

AMY PROCTOR  |  First Impressions 
Rating:
1.0

Stop using my phone number. I have not done any busses with you.

natasha carson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerome richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Lane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dequilla williams  |  Overall Experience 
Rating:
5.0

Very helpful

ronda possey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Gunn  |  First Impressions 
Rating:
5.0

Tammy and brandy are by far the best....I use uhaul all the time with my line of work and ya can't beat em.

AMY PROCTOR  |  First Impressions 
Rating:
4.0

Very convenient facility, Friendly staff

randy green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Grantham  |  First Impressions 
Rating:
4.0

Prices were a little high & was not able 2 get the size storage we needed, but all in all ok.

Lynda Argueta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Campbell  |  Overall Experience 
Rating:
5.0

Tammy, Brandi and the cape Girardeau location is the best we deal with and we deal with a bunch of uhaul locations.

AMY PROCTOR  |  Overall Experience 
Rating:
4.0

All very friendly

Kay Tropf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy sweat  |  Overall Experience 
Rating:
5.0

ALEXIS WOODSON WAS WORKING BY HERSELF AND SHE WAS STILL VERY PROFESSIONAL AND KIND. SHE NEEDS A RAISE SHE DID MORE THAN MOST WOULD DO IF THEY WERE WORKING ALONE. SHE WENT OVER AND BEYOND WHAT I WOULD EXPECT FOR A PERSON WORKING ALONE. TRANSITION FROM CUSTOMER TO CUSTOMER WITH GRACE. OH YEAH AND THE STORAGE WAS CLEAN AND EXACTLY WHAT I NEEDED.

JANIE COWSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william goeckeler  |  Overall Experience 
Rating:
5.0

Very impressed with the staff and process of renting a storage shed!

Cynthia Busby  |  First Impressions 
Rating:
1.0

Staff were non helpful didn’t tell us there was a problem with the door went to go get our stuff as I am a trucker and had stuff stored as I was changing jobs couldn’t get into the building locks were broken very inconvenient an got attitude from staff about it overall service just pathetic !

Daniel Hoot  |  First Impressions 
Rating:
1.0

See comments from original reservation dated 12-10-2022. Inaccurate information, unproductive and unsatisfactory customer service from an employee. Considerable time wasted & did not resolve. Brandy took credit card info (handwritten on original receipt & stated that owner would process tomorrow the credit tomorrow.)

Jacqueline Jenkins  |  Overall Experience 
Rating:
2.0

The correct size unit (reserved with the owner, not an online reservation) was not available on the day I was scheduled to move-in. Insisted that a disc lock was required. I purchased it but inquired if (unopened, was it returnable; 2x, Brandy said yes). On, 1-9-22; Brandy said she was unable to process the return for the unused & unopened lock. Both visits resulted in lengthy, uncomfortable situations that wasted considerable time. Very poor communication & customer service.

Jacqueline Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Grable  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel Ferman  |  Overall Experience 
Rating:
3.0

The plan that is advertised, rent one way and store for one month free at your destination. It was shocking to find a very small storage unit for your items. Then the fact that you're going to be charged for the second unit is maddening to say the least!!! I didn't like that!

judy mcclard  |  Overall Experience 
Rating:
2.0

Manager and staff were rude greet them with Good Morning and no one responded. Will not be using this store again.

Antwainia Williams  |  First Impressions 
Rating:
1.0

Each trip my access code was changed I moved from the unit on 12/20/2021 not 1/1/2022 so I am being charged for that time customer service was lacking to say the least only 1 employee there has a clue what SHE is doing The Gm for that area is overly rude and I’ll never use Uhaul for any service again

Jerrie Aydelott  |  Overall Experience 
Rating:
5.0

Very friendly people there and helpful

enola johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Epsilon Lambda Omega Chapter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Grantham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Meyer  |  Overall Experience 
Rating:
5.0

Brandy was excellent!

Tamara Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna zavadil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Teague  |  First Impressions 
Rating:
4.0

Access hours should be longer. But overall it was a great experience, I love that you can cancel the unit any time and the staff were kind and helpful!

rachel farrar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie conley  |  First Impressions 
Rating:
5.0

Super staff

scott hunt   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelma Valley  |  Overall Experience 
Rating:
2.0

The door wouldn't stay up.

coretta cornila  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

coretta cornila  |  Overall Experience 
Rating:
1.0

Please see the notes under my contract number. The after hours help and the dispatch was nice. The young man at the office in Cape Girardeau needs a different job. Not working with people.

ANGELIA COBB-MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELINA PARKER  |  Overall Experience 
Rating:
5.0

Brandi was exceptional. She took the time to listen to me and help me. Great person and employee. Debra Gish

Debra Gish  |  First Impressions 
Rating:
2.0

I've had a horrible experience with this facility and I'm planning to move it

aschlei goetz  |  First Impressions 
Rating:
5.0

Happy with my service and staff always friendly and helpful

BUICK THARNISH  |  Overall Experience 
Rating:
5.0

Tha staff was very helpful! I found the entire experience pleasant, professional, and easy.

connie damron  |  Overall Experience 
Rating:
4.0

The move in was clunky but that was because of Uhaul's reservation system not the staff. The staff, and I mean everyone of them, were GREAT!! Outside of the reservation system allowing a room to get double booked, the unit didn't have the greatest ventilation as we did have some signs of light mold.

Rick Potter  |  Overall Experience 
Rating:
5.0

Every single person I dealt with, were incredibly professional and courteous. Thank you for having such a great staff.

Melissa Pobst  |  Online Move In 
Rating:
5.0

They were all very nice and helpful. Very pleasant and considerate.

donna zavadil  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW COFAS  |  First Impressions 
Rating:
5.0

Business is business, but these owner/managers were fun to be around, as well as being professional, helpful, and friendly. They showed compassion when they checked up on us while we were waiting for the moving company to arrive.

ELAINE KAZMIERCZAK  |  Overall Experience 
Rating:
5.0

It was a very easy move-in. The staff was helpful and very friendly and approachable. That is a ‘must’ for anyone who works with the public on a daily basis.

Dianna Jungels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Thomasson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Meier  |  Overall Experience 
Rating:
1.0

Because they had my phone number wrong in they computer and once I got a hold to the lady and talk to her about my storage she still wanted auction off my stuff then she said she will call me so we can work out a payment plan she never did because she told me they won’t let them stop the auction cause they already had set a date on it

lori vaugn  |  Overall Experience 
Rating:
4.0

We paid for sept and checked out 2 days after so ee on used 2 days of the month but no kind of refund

don henson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug edwards  |  Overall Experience 
Rating:
5.0

The unit was clean, secure and easy to use. The staff was very friendly and helpful and I would recommend this place to anyone else who needed the service.

DONALD CLAYTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronique Syms  |  Overall Experience 
Rating:
4.0

We found mouse poop in our unit and on several of our belongings.

Andrew Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie Potter  |  Overall Experience 
Rating:
5.0

Very helpfull

erik white  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY HEADRICK  |  Overall Experience 
Rating:
4.0

Only complaint is that I was able to reserve a unit online but when I got to the office I was told there weren’t any of that size available even though I was able to reserve online. I asked if I could rent the larger unit that was available for same price as small unit that i reserved online but was told I could not.

tricia merry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn Bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jami Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN BRAUNINGER  |  Overall Experience 
Rating:
4.0

For a storage facility, this place was probably well above average. Just hate using any type of storage. But this is a temporary situation and I will live (despite the feeling that "I will die without my things".)

ELAINE KAZMIERCZAK  |  First Impressions 
Rating:
5.0

This was a wonderful experience from your staff I'd tell everyone to use equipment here. Your staff is top notch

Elfie Englehart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris cleland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina Sykes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY MASTERS  |  First Impressions 
Rating:
5.0

Nice people and nice place.

robert kuhns  |  Overall Experience 
Rating:
5.0

Very nice service.

Jan Mcferron  |  First Impressions 
Rating:
5.0

Everything was good!

doug edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany guada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Lane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellissa overall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN MOTLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Kelso  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful, but the access was difficult. The code wouldn't disarm the alarm even after system reboots and changing the code. The alarm goes off every time we attempt to access the unit.

Jennifer McRae  |  First Impressions 
Rating:
5.0

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.

connie damron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim edwards  |  Overall Experience 
Rating:
5.0

Tammy and Mike were nice and very helpful.

erika ruth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh myers  |  First Impressions 
Rating:
5.0

These people are probably the best staff I have ever had the pleasure of dealing with, with U-haul.

robert kuhns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keri hudgens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Todd  |  First Impressions 
Rating:
5.0

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry zoellner  |  First Impressions 
Rating:
1.0

The unit was too small for all of my furniture. Instead of getting one big locker you guys gave me two small lockers. I called and tried to switch the units but the customer service could not help me.

DEMARCO MCCART  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

keri hudgens  |  First Impressions 
Rating:
5.0

Uhaul of Cape Girardeau was great. The employees were very nice and helpful throughout my stay and even more so when getting our truck.

devante byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Parker  |  Online Move In 
Rating:
5.0

Tammy is awesome!

Rhonda Neels  |  Overall Experience 
Rating:
5.0

The whole crew at this location always makes our experience fast, easy, and comfortable. The storage unit was easily accessible and everything was very clean. Thank you!

Abby Sanders  |  Overall Experience 
Rating:
1.0

I wouldn’t refer my worst enemy to get a storage through this company especially the one in cape they don’t never answer the phone then when they do they have you on hold for over 30 minutes they are all rude

chasity smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Beltz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanice Ross  |  Overall Experience 
Rating:
5.0

Excellent service

Jeff Beltz  |  First Impressions 
Rating:
5.0

Tammy & Michael was very helpful, friendly & respectful I would highly recommend them

Shanice Ross  |  First Impressions 
Rating:
5.0

We had an excellent experience with U Haul! Tammy and Michael were very friendly and helpful. It was a pleasure to work with them. I'd highly recommend them to anyone needing storage.

Mary Osteen  |  Overall Experience 
Rating:
5.0

Michael was very helpful in showing us the storage area and with the U-haul return.

sabrina young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Jordan  |  First Impressions 
Rating:
2.0

I was told a lock would be inside and it wasn’t. I had to go get one from across the street. It was very hard to maneuver through the narrow passages with large items. It was horribly inconvenient with no outside access. They do offer carts and have a friendly staff. I would only recommend this storage facility for small items. It is definitely not the route to go if your moving a house full of furniture!

Christina Ward  |  Overall Experience 
Rating:
5.0

The staff at U Haul were helpful, friendly and professional. I highly recommend them.

Mary Osteen  |  First Impressions 
Rating:
5.0

Wonderful experience, they go out of their way to accommodate their customers when they are able. Very gracious when I accidentally stored my property in the wrong unit and accommodated my requests. Highly recommend!

John Asendorf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Blankenship  |  Overall Experience 
Rating:
3.0

Overall I was very satisfied until I checked out on 8.19.20 Office was under staffed, long line manager Tammy as for my unit number asked if it was out I said yes, next day 8.20.20 I get charged for another month. Tammy even called me on 8.22.20 to see if I had checked out. Customer service text Tammy to call me to give me a credit but I still haven’t heard from her.

James Oliver  |  Overall Experience 
Rating:
5.0

They were helpful and friendly. The whole experience was very positive.

Melissa McCartie  |  Overall Experience 
Rating:
5.0

Great experience

FELIX GRAHAM  |  First Impressions 
Rating:
4.0

I want to add that I had an absolutely wonderful customer service experience with these folks. Even the only one hiccup with a billing mistake was taken care of with swift professionalism with a phone call. The manager and staff were outstanding. Ty

EDWARD WYLDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlton winston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Porter  |  Overall Experience 
Rating:
5.0

Storage unit came with one month free rental after reserving a moving truck. We only needed the unit for one month. Great deal for us.

Jay Redden  |  Overall Experience 
Rating:
5.0

Very good service 👍

Connie Colter  |  First Impressions 
Rating:
4.0

Clean carts available

Kay Tropf  |  First Impressions 
Rating:
5.0

Excellent service.

Paul Sitze  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mergery smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

parris nathan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise wyatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Chandler  |  Overall Experience 
Rating:
5.0

The man who helped me was very pleasant and responsive.. he was also all about the 6ft distance between us costumers..

Terra Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tucson biggs  |  First Impressions 
Rating:
5.0

Everyone was friendly, helpful and quick to help.

Mary Dunham  |  Overall Experience 
Rating:
5.0

The facility manager was very helpful and friendly!

James Oliver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charma blount  |  Overall Experience 
Rating:
5.0

The only reason the facility was not clean and well maintained, was due to the fact that it is undergoing remodeling. The young lady that assisted me was new, and she did a fine job. I commented on how well she did with all the construction noise going on. She was very friendly, and helpful. I highly recommend U-Haul, and will continue to be a customer with you!

Mary Dunham  |  First Impressions 
Rating:
4.0

My experience was great with thr exception of one of the gentlemen not making sure the storage I reserved was still available. Apparently, someone moved into the storage and nothing was said.

Elizabeth Ayers  |  First Impressions 
Rating:
5.0

Courteous and very helpful

charma blount  |  First Impressions 
Rating:
5.0

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

barbara wilson  |  First Impressions 
Rating:
5.0

The guys there are great. Very helpful.

Kelly Mayes  |  First Impressions 
Rating:
5.0

I Would Recommend To Friends And Family

Deborah Clark  |  Overall Experience 
Rating:
5.0

My experience was phenomenal! I was able to turn in my trailer rental at the Cape facility; I lost the key to my trailer and the staff helped me with that too! I also got a unit for one month free!

Beverly Boehm  |  First Impressions 
Rating:
5.0

The team there is amazing, and the General Manager is awesome he’s very helpful with everything you need and ask. #Teamu-haul wonderful family oriented crew, I’ll continue doing business there.

Shaton Hunt  |  Overall Experience 
Rating:
3.0

Nice place to rent. Good to have a free Rental thanks

James Kenton  |  Overall Experience 
Rating:
2.0

A bird managed to tear through the ceiling of my 5x10 storage unit. The ceiling seemed like nothing more than some cheap fabric. There was bird poop, feathers, and straw all over my stuff.

Travis Miller  |  Overall Experience 
Rating:
4.0

Good squad of people. Always helping me out.

D'ARTAgnan MAHONEY  |  First Impressions 
Rating:
5.0

Received service expected

Vernita Turner  |  Overall Experience 
Rating:
2.0

The door to my unit was so hard to open an average female could not have done it. A concrete "wedge" at the entrance would ease getting a hand truck in/out of units

Steven Gulley  |  Overall Experience 
Rating:
5.0

Thank you for all thw amazing help during this crazy transistion to our new home. <3

amber seabaugh  |  Overall Experience 
Rating:
5.0

It was a very clean unit and the staff was very friendly

Amy Cagle  |  Overall Experience 
Rating:
5.0

All good

Jim Corcoran  |  First Impressions 
Rating:
4.0

No worries

Afraica Sager  |  Overall Experience 
Rating:
2.0

I was not happy with renting a truck this time it was extremely high. But I will definitely rent a truck in the near future. Because I use you all often.

Afraica Sager  |  First Impressions 
Rating:
5.0

The customer service representative who helped me at the Cape store was wonderful! He was polite and very professional. I was much pleased. :)

Shelly Adams  |  Overall Experience 
Rating:
4.0

I appreciate all that the staff did over the time that I rented a storage unit. My only negative was how U-Haul the company would do automatic withdrawal without my consent.

DIANE WOOD  |  Overall Experience 
Rating:
5.0

Everything went smoothly. Staff were helpful and friendly.

Victoria Shade  |  Overall Experience 
Rating:
5.0

The gentleman that has helped us several times at this location is STELLAR. I believe is name is Mark and he's always very friendly and helpful.

Megan Murray  |  Overall Experience 
No reviews have been submitted for this location.

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