Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

5,345 comentarios

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory)

(239) 567-9179

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

allen n.  |  First Impressions 
Clasificación:
3.0

First the air conditioning in the truck that I rented that was almost a 1,000 blew hot and cold air mostly hot air. It would blow cold air and then back to hot air. 19 hours of this almost 1400 miles. The air worked fine when I picked the truck up but when I left for Chicago the next morning it was blowing hot air. It blew hot air for almost 400 miles before it started to blow cool air but it didn't last long before it went back to blowing hot air

CALVIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

Everyone we dealt with was very kind, helpful, and professional. It was obvious that they were short handed, and were extremely busy, yet were very organized, and professional in dealing with all the customers needs. Thank you ALL

JAMES C. 
Clasificación:
4.0

When our Ubox arrived, it looked like it had been picked up and dropped without any care. The steel frame and bearings around the bottom are all warped, the latches that kept the door shut looked like it was hammered shut and I watched as they had to be pried open by the 3rd party moving company, and all of our boxes and things were in shambles and crushed. Ubox promised a "Gentle Ride" specifically and it got anything but that.

Naomi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY D. 
Clasificación:
5.0

UHaul from start to finish, from Oregon to Florida, provided continued excellent communication and service. Saved me over $2,000 compared to PODS 😊

Jeanie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georlene S.  |  First Impressions 
Clasificación:
2.0

Customer service was no good truck was clean ran great but employees were rude and specially the young lady at night when I try to drop off the truck she wouldn't explain anything to me she just basically said go online return the truck and didn't care where I parked it because I asked if it was okay where I parked it and she goes I don't care just park it. The guy that took care of me he said we had no 26 trucks available so do you want the 20 in and didn't try to help me find a 26in after I mentioned it that might not work he just said you want it or not like really rude.

KEITH C. 
Clasificación:
3.0

I would not recommend this U-Haul storage facility until after they get the driveway area is better organized. It is difficult to navigate as many of the roadways within the facility are blocked with u boxes trucks and trailers.

Renee R.  |  Overall Experience 
Clasificación:
5.0

Fast service will use again

Daniel S. 
Clasificación:
4.0

Key pads were confusing and directions to entrance could be a better display. The 4 key pads are confusing. Maybe I missed those directions

June F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

People were friendly and very helpful.

FELICE D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Krystal M. 
Clasificación:
2.0

Send out an employee to help hook up a trailer that is knowledgeable, friendly, and will actually talk.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
3.0

Parking at this facility is terrible. Not enough space for the amount of equipment they have stored at their facility.

deborah c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN D. 
Clasificación:
2.0

It takes forever to get your equipment! One person checking people in is the norm. When I came back they didn't even have time to check me in, I was tolad they would get to the van later

Mark M. 
Clasificación:
3.0

Too much equipment on the grounds and difficult to navigate around. I had no problems but I could see if I sent my wife she would have problems.

JOHN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

I think it would be best to quote the total cost when reserving the shipping container. For example, why is it an extra charge to get the container delivered to my location? Quote door to door service.

James J. 
Clasificación:
1.0

container was old and leaked water into pod causing damage to multiple items. Could never speak to representative in timely manner, wait times were 1.5 - 2 hours each time I called in. Charged rent for month on day of delivery and not fully refunded. Would never use uhaul again and would definitely not recommend. Very disappointed.

Lynnette J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELPIDS P.  |  First Impressions 
Clasificación:
3.0

The Maui location did a great job but when it arrived in Fort Myers I called to set up a drop off gave them the address and new phone but the phone was never updated and the address was misspelled. So on the delivery date I received an email telling me it would come between 1-5 and it never came. I kept calling and was put on hold for long wait times and every time I called I had to explain the whole story over again and every person told me something different. Will never use uhaul again.

Leslie O. 
Clasificación:
1.0

I requested a different location, this one was further away for us to drive. The site has way too many boxes, trucks, and trailers. There isn't room to maneuver.

Lorri H. 
Clasificación:
5.0

When I complained about size of truck and amount of gas I was ignored.

Peggy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

david M. 
Clasificación:
3.0

Way over priced for short distance

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
2.0

The place is a mess to get around. There are storage boxes/trailers/trucks everywhere. There is no clear exit with little room to turn around from the storage area. You can barely get to the storage entrance when other people are there.

Floyd K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CYNTHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S.  |  Overall Experience 
Clasificación:
5.0

Keep it the same

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA P. 
Clasificación:
5.0

Good services, and costumer services excellent

Gustavo L. 
Clasificación:
1.0

Every time we needed to get something off of our box (only twice in 11 months) the box was never ready even though I called ahead at least 24 hours. The boxes arrived and were picked up on time but I had to call a number of times to have it switched from delivery to Naples FL (which has no storage facility) to Fort Myers. Once in Fort Myers there was no climate control as when we opened the boxes there was an issue with mold and one piece of furniture had the finish raised implying extreme heat. When they came to pick up the boxes for return, the truck "broke down" and they came the following day. We were allegedly given a "priority" for pick up the following day but the priority was approximately 7:30 pm. Run do not walk from this location.

Robin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
1.0

The staff is rude and lazy they are to busy on their phones to acknowledge your presence. When they do its like your bothering them. Told them the truck had a bearing going out and bad shocks. The comment was there all like that. No the only positive about this place is the location. If I had to spend another minute in that truck with that high pitch noise from the bearing I would have lost my mind.

George B. 
Clasificación:
5.0

very helpful people. The lot was very crowded and hard to maneuver in, but I don't fault any one for that. They were very busy, yet very courteous.

THOMAS J. 
Clasificación:
3.0

They need more staff.

Karen G. 
Clasificación:
4.0

The location I used does a good job assisting customers and making them feel welcomed. Will use it again.

Raymond V. 
Clasificación:
5.0

You need to make your invoices bigger that you email. I couldn't make mine out.

Linda B. 
Clasificación:
3.0

Clerk was about as friendly as a cactus.

CHRIS C. 
Clasificación:
1.0

Need to have more people helping more. Only one person to help many people arriving to pick up their van or truck. This was a long wait i ever experienced.

Jose B. 
Clasificación:
5.0

They were very busy, very helpful and polite.

Whalmy C. 
Clasificación:
3.0

Please check your rental first, take it for a test drive before committing to taking it...my Rental was having Major issues with driving strait, there was an issue with the front end that made it extremely dangerous to drive... Employees were over worked but where very polite respectful and understanding...and due to them I will use them again if needed in the furture

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony N. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Klara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

Everything was a smooth transaction.

randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
3.0

Seem to only have one person manning the desk at any given time and there's always a line and wait, which isn't good when you're on the clock for moving. Trucks could be better maintained. Prices are great, though.

Jacqueline W. 
Clasificación:
5.0

The staff was great, even in this hard time they were working their butts off!

CARRIE E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luceile W. 
Clasificación:
5.0

Customer service was great everyone really helpful and takes there time to help, Ask for Tanner or Alicia they were great thanks guys for all your help.

Mandy Lynn V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio D. 
Clasificación:
3.0

We've had to use them a couple of times. It's a complete mess. I think they are just so overwhelmed and there is just not enough space that no one knows what to do. So I am sympathetic but at the same time, it's a business - get it together!

Annette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnamarie J.  |  First Impressions 
Clasificación:
5.0

Right tail light did not work. Technician fixed it, however, tail light stopped working on my trip to my destination.

JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nestor F. 
Clasificación:
3.0

The truck I reserved was not there for my pickup, so they upgraded me to a larger truck, which I didn't need.

JAMES M. 
Clasificación:
2.0

The unit had mechanical issues with the tyranny and or drive shaft. When I brought it to the attention of the attendant upon return he didn't seem to care. I would have let someone else know earlier but after 4 calls and being on hold for over a total of 1 1/2 hrs with no one picking up it became pointless. And to make it even better they charged me for an extra day. I will never use this location or maybe even uhaul again.

Stanley Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  First Impressions 
Clasificación:
3.0

They rent you dirty trucks with previous peoples belongings in them and want to charge you cleaning fee for cleaning out previous persons belongings.

Samantha L. 
Clasificación:
5.0

The only problem was the movers that were scheduled in Michigan kept cancelling . That is why the box came 3 weeks late. also hold times to talk to people were over an hour at times.

Mary F. 
Clasificación:
5.0

could use more help === workers where very nice & thought full +++

FREDERICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
1.0

One person working in the morning... I had to back the van out of an extremely tight spot.. had to move mirrors off other vans.. no parking.. was told not to park In a spot it was employee parking.. it is NOT.... parking lot was a cluster.... pods everywhere trailers sticking out.. trucks parked in the exit and exit . ive rented from you numerous times . This was a MESS.. utterly disgusted... not gonna mention the drop off that I felt I was going to be DEALT with????

COLLEEN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Alicia is a rock star she is what made going to our unit brighter!

brian f.  |  Overall Experience 
Clasificación:
1.0

Both of my Uboxes had extreme water damage and mold, most of my things were ruined and had to be thrown out. I would not recommend this service to anyone.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
2.0

Never answered phones! Never enough help in Ofc! Faculty too crowded. A lot of rain damage. No easy access to unit. Always uhaul boxes and trucks in way. Bugs galore! All my stuff had to be laundered and washed. Roaches everywhere!! I can't say I would recommend to any one. Very upset! People emptying boxes that had never been covered with uhaul tarps or plastic. Terrible!!

lori l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy Y. 
Clasificación:
1.0

You have to many uhaul trucks and uboxes all over. Its to hard to park a car and get access to your unit and there are never any charts. This place is the worst.

JENNA E.  |  Overall Experience 
Clasificación:
3.0

No one will answer the phone. You want us to make reservations and we can't because you don't pick up the phone. The other issue I have is that even when I made a reservation I was still waiting for my boxes to be placed on a trailer so that I could take them. Sometimes this wait was several hours

shane H. 
Clasificación:
1.0

We had an awful experience and I'm still waiting to hear back from Jon Gilmore. Our Ubox got damaged and we had to spend an entire day traveling to GR to unload and reload it into a Uhaul van. We paid hundreds in gas and were charged for the uhaul when we were told we wouldn't be. We even had to go to a second location because they didn't have a van when we arrived. The whole experience was terrible and I am still waiting for a refund.

Shannon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reinaldo S. 
Clasificación:
5.0

Customer Service was excellent. I’m very happy.

YAMILE P.  |  First Impressions 
Clasificación:
3.0

The website is very slow. The dashboard is very complicated. All the staff I worked with and talk to on the phone were very helpful.

Celia B.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

ELIJAH W. 
Clasificación:
5.0

Needs more inside customer service reps

Robert M. 
Clasificación:
4.0

I have spent more time on the phone TRYING to get a person than I have moving my stuff. It's impossible to talk to a representative from the actual store. I cannot recommend due to this. Very disappointed.

DAVID E B. 
Clasificación:
5.0

Really nice work team I'm very happy with their customer service.

YAMILE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEDD E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yvonne N. 
Clasificación:
5.0

Over 20-30 car carriers. I was told that most of the carriers were in the South. Why won't Uhaul have them shipped up North?

tony N. 
Clasificación:
3.0

The staff was friendly and very out numbered. Busy location I was charged double for dolly and I didn't take one of them and was charged double Dor that too

DEBBIE A. 
Clasificación:
1.0

Literally everything thing I own got molded in less that a month and when I went to the manager about it she wasn't planning on helping me at all. I will be taking this matter to corporate for sure. The build doesn't have any gutter so water was constantly getting in my unit. If they don't wanna do anything about it they will be hearing from my lawyer very soon. It suck when you move for the first time 16 hours away from home and you lose everything because of poor construction.

JOSHUA E.  |  Overall Experience 
Clasificación:
2.0

I moved everything out of my box and tried to tell the staff that I was finished with the box. Two days later I received a text message informing me that my reservation for a box was confirmed. I tried calling but I that was a waste of time. They never answered the phone at the North Fort Myers location. I don't know if I am going to be charged for an empty box or how I can find out?

Ralph T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charito S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Chris M. 
Clasificación:
1.0

Rude staff,,Truck broke down ,,Pulled over for lights being out.🤬

Karen S. 
Clasificación:
2.0

have better customer care

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas T. 
Clasificación:
2.0

I was charged for a second rental that I never had plus a second storage unit I never rented. After being on hold for forever I had to get in the car and go back to the facility and they did credit my account. So I was very unhappy about the mistake but happy they fixed it.

Michelle J. 
Clasificación:
5.0

Car carrier chains not hooked up correctly. One tire strap came undone during move. Carrier was hooked up and strapped down by staff.

Milo K. 
Clasificación:
1.0

Car was hit while in possession of uhaul. Apt was made and I was told they did not have the parts even after I had paid for them. Terrible customer service. Rude people and very unprofessional. On top of all of that my car was damaged and no one will take fault.

DYLAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL R. 
Clasificación:
5.0

Nada

SHARON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
2.0

The truck was parked with another behind it. I also rented an appliance dolly and they did not provide the strap. The employees were not personable.

Brian H. 
Clasificación:
4.0

Necesitan más carts, pues a veces todos están ocupados y se pierde mucho tiempo. Por lo demás todo bastante bien. Gracias

ALEJANDRO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle j.  |  Overall Experience 
Clasificación:
1.0

Honestly what a mess ! Got a storage online went to go see it and wow. Theres barely anywhere to drive through to access the unit theres wooden crates, trucks, trailer everything absolutely everywhere blocking any potential access to making it easy and nice. The poor staff... there was only two of them working and just completely overwhelmed with the amount of customers they have to wait on. They both did a great job and both very very very nice but they need help two people for this location is in no way working. I rented and moved out the same day because the whole place is so chaotic. Great staff but you might loose them if this is how they have to work everyday. I was amazed to see such a company that has been around this long to see it running a place the way this place was.

Yesenia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Donna C.  |  First Impressions 
Clasificación:
1.0

There was U-Haul equipment all around the facility. This does not allow for easy access to the facility.

Donna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Armani M.  |  Online Move In 
Clasificación:
5.0

This staff knows how to keep their customers and encourage their return. Facility is perfectly kept, easily accessible, and reasonably priced. The STAFF is the best around. They are highly knowledgeable, accommodating and attend to your needs as a top priority. Very refreshing in the current customer service debacle which so many business are facing. I would definitely recommend this facility.

Karleen W.  |  Overall Experience 
Clasificación:
4.0

The people working there were very friendly and fast. The only thing that we were unhappy about was that we didn't know that the storage unit was inside of a building, down 2 halls, and had no air condition. So, we were not prepared for the experience of trying to put everything into the unit. My husband almost had a heartattack. Also, They didn't really explain how much could fit in the unit and ours was way to small which made it more difficult. In the future, i think they shoulld take a person to the unit before checking in to make sure they think they got the right size for their needs.

michelle j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david m.  |  Overall Experience 
Clasificación:
1.0

The conditions there a very bad there is not enough Staff oh shush you have one staff member that is keeping everything together poor girl is overworked .the storage areas are not properly lit . not enough Cart to use to transfer your stuff Organization is horrible

Dora M.  |  Overall Experience 
Clasificación:
1.0

You have congestion in that back alley with people coming in from both directions. There are way to many trucks and trailers and boxes scattered everywhere. Navigation thru that place is horrible. I would not recommend this location to anyone.

jan b.  |  Overall Experience 
Clasificación:
3.0

Upon our arrival we were told that our reservation would not be honored because it was "first come, first served". When we threatened to call corporate, they found a spot that wasn't to be used until October.

CHRISTINE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAINE J.  |  Overall Experience 
Clasificación:
5.0

The staff went out of their way to help take the stress out of our moving day. We really appreciate all of their help. This is the best U-Haul facility we have ever worked with! Gracias

KELLY J.  |  Overall Experience 
Clasificación:
3.0

The U-Haul people in the yard when I drove up to off-load my truck were uniformly rude and unhelpful. For instance, when I asked one man how to get to my storage unit when the only apparent way was clearly blocked by parked cubes, he said "How the ... do I know?" Really, a lesson in customer service wouldn't hurt anybody there.

WILLIAM C.  |  First Impressions 
Clasificación:
2.0

The facility and employees were very nice but the set-up of the facility is HORRIBLE. Access to many of the units is through one small corridor that you have to drive into and one end was completely blocked off with storage pods so you can not leave without turning around three-point-turn style. If people are unloading, you are limited in your ability to do a turn-around and whatever you do DO NOT DRIVE A TOW-BEHIND trailer into the area unless you feel confident that you can back it up around cars and storage pods because there is no other way to get out.

ALISON D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Tina l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katheleen h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  First Impressions 
Clasificación:
3.0

Very hard to get a 26'UHaul out of storage area.

Julie B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Merri M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

genie s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
5.0

The only issue i had is that there was not enough carts for unloading. Recommend to bring own cart for transportation.

Clayton M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARI H.  |  First Impressions 
Clasificación:
2.0

The woman I worked with was funny and nice but she didn't give me enough information like how to disarm the storage unit. I set the alarm off 5 times trying to figure out how to disarm. Which was highly frustrating especially when the alarm is a screeching noise. I had to run through the facility back and forth wondering why it kept ringing. And I still do not know how I turned of the alarm. I'm worried for the next time I go for it to happen again so I'm going during open hours but I believe there should be a staff worker round the clock to watch cameras and help.

ANDREA I.  |  First Impressions 
Clasificación:
5.0

Very friendly and quick to help with any problem!

Carrie E.  |  Online Move In 
Clasificación:
5.0

I will always use this U-Haul as long as I'm in the area best I've dealt with yet .

Rebecca w.  |  Overall Experience 
Clasificación:
5.0

Alana (probably misspelled) was great!

Todd R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickie M.  |  Overall Experience 
Clasificación:
2.0

This place is horrible would not recommend it to anyone

CONNIE S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L.  |  First Impressions 
Clasificación:
3.0

Inside the storage facility there is strong odor of urine

marty m.  |  First Impressions 
Clasificación:
4.0

The only issue was trying to load everything on the last day - as there is such limited space and there were several of the boxes on each side and another individual taking up much of one side trying to either load or unload that it was almost impossible to maneuver. The same time there were several semis trying to unload and tempers were flying from various customers. It is a beautiful facility, just needs more space - like the one we were at in Colorado Springs.

Kristine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

The units are very clean and easy to access. I am especially appreciative of the covered loading area in the summer months. The staff there is very friendly and helpful. These units are high and dry and the a/c is more than sufficient.

pamela s.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Joshua K.  |  Overall Experience 
Clasificación:
5.0

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Overall Experience 
Clasificación:
5.0

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Overall Experience 
Clasificación:
5.0

Everything was ready to move into. Easy access and clean

Michele F.  |  Online Move In 
Clasificación:
4.0

The location I had reserved uhaul gave away really salty about that but this location Alicia was great!

brian f.  |  First Impressions 
Clasificación:
5.0

The only problem that we had is there was no one to ANSWER PHONES I CALLED 36 TIMES 5 AND 6 TIMES A DAY TO CANCEL MY STORAGE UNIT FOR OVER A WEEK. IT WOULD GO TO THE 1-800 AND THEY COULD NOT HELP ME AND SAID I had to visit in person or keep trying to call them. I live in GA now and storage unit is in Fl. THEY NEED SOMEONE TO ANSWER PHONES!

judy m.  |  Overall Experience 
Clasificación:
5.0

Very patient, accommodating, and overall helpful! The entire experience with the storage facility was as pleasant as can be!

BLAINE J.  |  First Impressions 
Clasificación:
2.0

I was very disappointed i was treated very poorly at Uhaul in North Fort Meyers. ACROSS from Shell factory. Memorial day her name was Allishe not sure. She told me no storage units then I called the 1 800 number. She got me one same location was very friendly. Our air didn't work she told me not her problem. Very rude never go there again. Sprnd lots of money at uhaul moved 2 in 2 months. Never get another penny f my money. Tell everyone I know too. THANKS Connie Smith

CONNIE S.  |  First Impressions 
Clasificación:
4.0

The people in N.Ft.Myers were friendly and very helpful.

john s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S.  |  First Impressions 
Clasificación:
2.0

Not enough help.I waited over an hour before I waited on.

Gordon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra P.  |  First Impressions 
Clasificación:
5.0

Everything was fantastic except for the silly emails about a valuation that I keep getting about three a day off it’s a little bit of being pestering

charles g.  |  Overall Experience 
Clasificación:
3.0

Not rating excellent due to the amount of time to get ahold of a live person when calling to discuss billing issues

CAROLYN D.  |  Overall Experience 
Clasificación:
5.0

Need more help

Rickie M.  |  First Impressions 
Clasificación:
5.0

The receptionist was excellent at helping me with my reservation. Awesome 

equinda v.  |  First Impressions 
Clasificación:
4.0

The move in was fine. No issues at all. People were friendly and willing to help especially since this is my first experience doing something like this.

KATHY F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

EDMANUEL L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald L.  |  Overall Experience 
Clasificación:
3.0

We turned in our truck on Saturday and then received a call on Monday asking us where it was...I guess they found it since we did not get a call back, but after such a stressful moving experience, it was not a call I wanted to get.

genie s.  |  First Impressions 
Clasificación:
5.0

Keep up the great work! Thank you!

Benito P.  |  First Impressions 
Clasificación:
5.0

Thank you for providing excellent service!

Sienna K.  |  First Impressions 
Clasificación:
5.0

Very friendly lady at the check in. Really great thanks again.

Thomas K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon G.  |  First Impressions 
Clasificación:
5.0

Very flexible , knowledgeable, & reliable!

Dwight C.  |  First Impressions 
Clasificación:
5.0

The manager does a terrific job with keeping everything running smoothly even though she is way way short staffed. And I know they are trying to hire. All of her

Pamela M.  |  Overall Experience 
Clasificación:
5.0

Allanee (manager) was great!

Sarita m.  |  First Impressions 
Clasificación:
4.0

The move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.

Cathryn A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles g.  |  First Impressions 
Clasificación:
5.0

a second elevator would be nice

Cary G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

scott c.  |  First Impressions 
Clasificación:
5.0

I,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOU

patricia B.  |  Overall Experience 
Clasificación:
3.0

We had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it's not easy to park or maneuver with tight spaces.

ismael P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon M.  |  First Impressions 
Clasificación:
1.0

Worst experience of my life.

MARY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janet c.  |  Overall Experience 
Clasificación:
3.0

The facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.

Javier C.  |  Overall Experience 
Clasificación:
5.0

Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.

Pamela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hendrik W.  |  First Impressions 
Clasificación:
4.0

Everything was great , except for the periodic alarm that would go off .Very Ear piercing .

Scott B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

allan l.  |  Overall Experience 
Clasificación:
4.0

When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!

susan c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles g.  |  First Impressions 
Clasificación:
4.0

Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.

Peggy W.  |  Overall Experience 
Clasificación:
5.0

Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.

Michele F.  |  Online Move In 
Clasificación:
5.0

Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.

susan c.  |  First Impressions 
Clasificación:
4.0

Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....

Scott B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth R.  |  Overall Experience 
Clasificación:
5.0

Easy access and very clean

Michele F.  |  Online Move In 
Clasificación:
5.0

Never expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !

martin D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy B.  |  Overall Experience 
Clasificación:
5.0

I could even clean up myself in your bathroom and get ready for the Casino after loading up.

kenneth h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina K.  |  First Impressions 
Clasificación:
5.0

Easy process to rent and close the account. All employees were very helpful and kind.

Karleen W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy B.  |  First Impressions 
Clasificación:
1.0

The app told me my fees were paid and it turns out they weren't due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won't use any of your products because of this.

Mark M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fillmore w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

David B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joanne f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jasmin s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy H.  |  Overall Experience 
Clasificación:
4.0

Kept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.

Randle J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy H.  |  First Impressions 
Clasificación:
2.0

The good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...

Phillip K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  Overall Experience 
Clasificación:
4.0

The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stormy M.  |  First Impressions 
Clasificación:
5.0

Alesha was very helpful. great service. nice personality. Thanks again.

charley f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L.  |  Overall Experience 
Clasificación:
5.0

Great customer satisfaction

JERALD A.  |  First Impressions 
Clasificación:
5.0

representatives were very professional.

Ken B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie F.  |  First Impressions 
Clasificación:
5.0

Great service, employees go above and beyond, highly recommend

Jose V.  |  First Impressions 
Clasificación:
5.0

No negative comments.

Gary N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

robert s.  |  Overall Experience 
Clasificación:
5.0

Keep it up

Phillip B.  |  First Impressions 
Clasificación:
5.0

Very clean, staff very helpful, complimentary carts were a huge bonus

Jason B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth m.  |  First Impressions 
Clasificación:
5.0

Very pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure

MARY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B.  |  Overall Experience 
Clasificación:
5.0

everything was good

BARBARA U.  |  First Impressions 
Clasificación:
5.0

Shane did a great job.

Ken B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R.  |  First Impressions 
Clasificación:
5.0

Great experience, short wait time and helpful staff

Lucille K.  |  First Impressions 
Clasificación:
5.0

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

david e.  |  First Impressions 
Clasificación:
3.0

The staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.

JUAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M.  |  First Impressions 
Clasificación:
4.0

My only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.

Gregory W.  |  First Impressions 
Clasificación:
5.0

Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.

noris r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula R.  |  First Impressions 
Clasificación:
5.0

The staff were very friendly and helpful and the facilities were awesome!!

COLLEEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chris d.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.

Lori S.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and friendly

Robert A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

della d.  |  First Impressions 
Clasificación:
5.0

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

steve s.  |  First Impressions 
Clasificación:
5.0

They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays

Randle J.  |  First Impressions 
Clasificación:
5.0

Very courteous and helpful assistance in booking a storage space .

PETER S.  |  First Impressions 
Clasificación:
5.0

Excellent facility and customer service.

james r.  |  First Impressions 
Clasificación:
5.0

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Dorothy K.  |  First Impressions 
Clasificación:
5.0

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Rita G.  |  First Impressions 
Clasificación:
5.0

No comments

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