Customer Reviews for U-Haul Moving & Storage of Canyon Country

10,590 reviews

27150 Sierra Hwy   Canyon Country, CA 91351
(14 N Hwy Off Ramp, N of Via Princessa)

(661) 251-4444

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(661) 251-4444

27150 Sierra Hwy
Canyon Country, CA 91351
(14 N Hwy Off Ramp, N of Via Princessa)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

waldina matteosian 
Rating:
5.0

Customer did not leave a comment.

Julia Amerongen 
Rating:
5.0

Customer did not leave a comment.

shelly michaels 
Rating:
5.0

Customer did not leave a comment.

Brian Jaggars 
Rating:
5.0

Customer did not leave a comment.

Aiden Contreras 
Rating:
3.0

Over stocked and under staffed. Inadequate customer parking and long wait for service. Some staff over friendly, oversharing about personal life; more professionalism needed.

Ann Jones 
Rating:
5.0

Drake was very helpful and made me feel like a valued customer. Excellent customer customer service.

Diana Pretzlaff 
Rating:
4.0

Professional crew, good rates, great location

Carl Hargrove 
Rating:
5.0

Thank you so much for top notch customer service and support!!! I highly recommend this location. From management to staff all are very helpful to my needs.

Tom Sinanian 
Rating:
5.0

Customer did not leave a comment.

Renee Wachter 
Rating:
1.0

When we walked in for pickup, we were ignored for a few minutes by a redheadbed guy with a small ponytail. 2 other men were in the store and he asked one of them to help us. 1 immediately walked out and the other helped. The guy with the ponytail without even looking our direction told us, sorry but this is important and walked off. Our drop off location we a business that has shut down. I called the office and explained 3 times the business was not closed. It was shut down, almost empty, and what was left was ransacked. I spent 7 minutes with a manager talking to me like I was 5 years old with no resolution and him telling me to call another number which I had called originally and had no answer. I finally hung up and went to another Uhaul store where they were extremely helpful.

Jenifer Gurule 
Rating:
5.0

Drove it all the way to Idaho and brought it back down to Santa Clarita with no problems.

Carolyn lapointe 
Rating:
5.0

The ubox was experience was so great and so smooth. Will be telling everyone about this so they can use it!

Abby Wallis 
Rating:
5.0

Customer did not leave a comment.

GERARDO FLORESLOPEZ 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GARCIA 
Rating:
5.0

Nothing. The equipment was ready and clean

Henry Price 
Rating:
5.0

Customer did not leave a comment.

EDUARDO SUAREZ 
Rating:
3.0

Make an easier way to rent to those without a credit card and to extend with a prepaid debit.

Brittany Longnecker 
Rating:
5.0

Extra awesome people! Highly recommended

Peter Peterov 
Rating:
1.0

Make sure your truck batteries are charged before allowing people to rent them. Train employees so they know what to do when someone has filed a claim.

Marcelo Hithe 
Rating:
5.0

Customer did not leave a comment.

Cody Del Rosario 
Rating:
5.0

Andy is an amazing employee with great customer service and great to answer all my questions.

Ana Bistrain 
Rating:
5.0

Great guy. He was quick and on point. Did full inspection of the van with me and made sure all was good.

Irakli Mikiashvili 
Rating:
5.0

Customer did not leave a comment.

Augusto Jonas Niles 
Rating:
5.0

Customer did not leave a comment.

David Machuca 
Rating:
5.0

Customer did not leave a comment.

corliss moore 
Rating:
5.0

They were aeesome

Janine Shields 
Rating:
5.0

Customer did not leave a comment.

Andrew Tait 
Rating:
5.0

The only thing I would advise is to have enough people at the check out counter. There was a long line and only one person to check out trucks even when we had reservations.

Sharon Garvar 
Rating:
5.0

I drive by 4 1234 uhauls to do business here Great crew and fantastic vehicles Thank guys !!!

Zane Engineer 
Rating:
2.0

I had scheduled an appointment for trailer and hitch install, however when we arrived the location said they would not be able to install for about an hour later. We had to wait about 2 and half hours after our install apt. time until it was ready to go.

Brooke Morgan 
Rating:
5.0

Customer did not leave a comment.

Mary Zorns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Prentice 
Rating:
5.0

Customer did not leave a comment.

ARIN ABRAMIAN 
Rating:
5.0

Knowledgeable, Helpful employees all the way around!!!

Roland Sanchez 
Rating:
5.0

Noise ok.

David Guerra 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO ACOSTA 
Rating:
5.0

Customer did not leave a comment.

Jonathan Monroy 
Rating:
5.0

Fantastic service. everyone that works there was a great help and very polite & respectful.

Robert Dalosio 
Rating:
5.0

The staff was very helpful getting us a unit and a van. Thanks!!!

Shantel Herrera  |  First Impressions 
Rating:
5.0

100/100

Esau Calixte 
Rating:
5.0

Great

jose ledesma 
Rating:
3.0

Trailer was broken! Almost incapable of towing a car safely.

Rowan Pinero 
Rating:
4.0

Customer did not leave a comment.

MARK ELLIS 
Rating:
5.0

Customer did not leave a comment.

Steven Montes 
Rating:
5.0

Very helpful

Lance Knaak 
Rating:
5.0

Great customer service!

Pandora ALLEN 
Rating:
3.0

Uhual service is non-existent. Penske, home depot rentals, sirreel - all other truck rentals take the pictures, take down the fuel levels, walk around the vehicle with you - uhual check out employees can't be bothered to leave their desk. Truck alignment is off. Blindspot mirror on driver side was not adequately placed.

Daniel Joyce 
Rating:
5.0

It was an easy process . I set up the appointment online . I went the morning of and dropped off my key . I was contacted a few hours later when the job was done. U-Haul did a top notch job and I’m glad my neighbor recommended them . I will recommend them to my family and friends.

Derek White 
Rating:
4.0

Customer did not leave a comment.

Leroy Smith 
Rating:
5.0

Everyone there was very helpful and easy to deal with...the only thing I did not like was that I was not able to call the location and make my reservation. App and online doesn't give any customer service to answer any questions I had which would have made me a little more at ease during a stressful time moving.

Michael Augusta 
Rating:
5.0

Customer did not leave a comment.

AMBER PARCHMAN 
Rating:
5.0

Customer did not leave a comment.

MONICA WERNER  |  Overall Experience 
Rating:
5.0

No improvements needed at this time.

antoinette Gatewood 
Rating:
5.0

Customer did not leave a comment.

Carolyn Davis 
Rating:
5.0

Always a great experience. The guys went out of their way to help me rent a trailer 5 minutes before closing so I could pick my daughters car off the side of the interstate. Been using this location for several years and never had an issue.

Amy Hughes 
Rating:
5.0

Very friendly customer service grabbed what I needed in and out

Eric Skiver 
Rating:
3.0

precheck the equipment for safety. the ramp in the auto trailer was lose and was projecting out when i reached the destination. it was a risky ride

CINI SATHYAVAN 
Rating:
5.0

100/100

Esau Calixte 
Rating:
5.0

Customer did not leave a comment.

Scott Barker 
Rating:
4.0

Customer did not leave a comment.

ralph lopez 
Rating:
5.0

The guys who helped me were very helpful and got me in and out fairly fast

arman apikov 
Rating:
5.0

Customer did not leave a comment.

Howard Reader 
Rating:
5.0

Customer did not leave a comment.

John Holmgren 
Rating:
5.0

Calvin H was so friendly and quick completion of return process. After movement, I was so tired. He was so nice and very friendly. In addition, he already recognized me when I just enter the returning queue. Thank you very much for him.

Hang Cho 
Rating:
5.0

Customer did not leave a comment.

Michael ryan Corcoran  |  Online Move In 
Rating:
5.0

????

John Boylan 
Rating:
5.0

Your service and communications were outstabnding. Every person that talked to us was on the mark for what was being done and when they would be there.

MICHEAL SLAUGHTER 
Rating:
4.0

The mobile checkout/pick up wasn’t as fast & efficient as we expected. The guy at the counter was very nice. But there was another guy worker when we returned the truck in the evening that was outside on the lot who was quite rude. His rudeness was uncalled for.

Stephen Davis 
Rating:
5.0

Customer did not leave a comment.

Dallas Jones 
Rating:
5.0

Customer did not leave a comment.

William Simpson 
Rating:
5.0

Customer did not leave a comment.

Jason Scott 
Rating:
5.0

Customer did not leave a comment.

Daniel Hickok 
Rating:
5.0

great service easy pick up and drop off

Brian Crowley 
Rating:
5.0

Great

Esau Calixte 
Rating:
4.0

The staff was very nice, helpful and respectful. . Very knowledgeable. The day we picked up the trailer rental there were two customers ahead of me inside at the register as well as only one guy doing the hook ups in back. So we had about a 30 min wait overall before we had the trailer in tow to go. Otherwise it was a very good experience.

Beatrice Aranda 
Rating:
5.0

Safety Parts missing and I had to ask it to be corrected

CINI SATHYAVAN 
Rating:
5.0

It was an easy, predictable amd stress-free experience

Randall Carnley 
Rating:
5.0

Customer did not leave a comment.

MARK SIEGEN 
Rating:
5.0

Customer did not leave a comment.

Alonso Guitierrez 
Rating:
5.0

The people at the Canyon Country Uhaul were great.

william rainbird 
Rating:
5.0

My favorite U-Haul location!! Thank you!!

Lorrie Robinson 
Rating:
5.0

Customer did not leave a comment.

henry granstrand 
Rating:
5.0

Customer did not leave a comment.

Widmark Polynice 
Rating:
5.0

Customer did not leave a comment.

Liza Johnson 
Rating:
2.0

They doubled my rate for no reason. Good luck with your move....

Jeffrey Dillard 
Rating:
5.0

I dislike moving to no end, but the staff are always friendly, knowing, and go out of their way to help me! I absolutely love the U-haul in Canyon Country of Sierra Highway! You guys are the Best (no smoke)!!

Lorrie Robinson  |  Overall Experience 
Rating:
5.0

Everything was done very well. I have one move will be contacting you.

Anita Reynolds 
Rating:
4.0

Customer did not leave a comment.

Dallas Jones 
Rating:
5.0

Customer did not leave a comment.

ELEANOR BOUTTE 
Rating:
5.0

Customer did not leave a comment.

vincent Romero 
Rating:
5.0

Staff members were very friendly and helpful.

Jayalakshmi Mohan 
Rating:
5.0

Made the move nice and smooth!! Thank you for helping us with one month free storage!!! Plus a lock!!! You made my day!!! Thank you

LINDY MAGGI  |  First Impressions 
Rating:
5.0

Thank you, all for a great service

Kenneth Judge 
Rating:
5.0

Customer did not leave a comment.

Seung lee 
Rating:
5.0

Customer did not leave a comment.

La Shan Owens 
Rating:
3.0

Sales associate did not put ordered dollies in van, had to cancel dollies since I did not have them- lost $ for you. Seems like pulling rented vehicles out to the front for customers is a lost art- "Go wander around the lot and find it yourself, feel free to come back if it is blocked in" -is the order of the day now I guess. Wow, what happened to basic customer service? Electronic streamlining shouldn't mean that the Sales people are shackled to their desktops a little lot time goes along way.

Dwayne Grady 
Rating:
5.0

Nothing on point

Jose Rubio 
Rating:
4.0

Michael was great and appreciated his customer service.

McKandy Leger 
Rating:
5.0

The on line check in system didn't work, and the app did know show my reservation.

Daniel Gaglione 
Rating:
5.0

Matt was very pleasant and made the process so seamless. Thank you Matt!

ANDREA SANDOVAL 
Rating:
3.0

I dont have complain with the people

aduardo pina 
Rating:
5.0

Excellent service from everyone.

Jose Roberto Serrano 
Rating:
5.0

The gentleman that checked me in when I rented it was excellent. The guy that checked me out said just leave the keys. I felt that I needed more confirmation that I did return the truck and it was in the condition I Received it.

Scott Miller 
Rating:
5.0

Good experience.

Janice Johnson 
Rating:
5.0

Customer did not leave a comment.

Dave Hall 
Rating:
5.0

The staff is amazing and friendly. Always a clean bathroom too. Out of my 20 years in LA with several storage units all over the place. Your on-site manager Freddy has been the absolute BEST. He runs a tight ship over there. In fact, my experience at this location has been so positive I always rent trailers and trucks with UHaul. I've had that unit for years and in the beginning the lighting wasn't that good for the indoor area. Now it looks well lit. The security and code is impeccable. A lot of good security cameras too. It feels safe and that's important to me. Another weird thing, is that the store is layed out nice and I always want to buy something and I really don't need it. One negative thing is that the rodents chewed my Persian rug and my stuff kind of smells like pest spray. It comes with the turf. The rug was old. Just a little constructive criticism. Importantly, thank you for the great service and I appreciate all of you. God Bless, Michael Ryan

michael ryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorrie Robinson  |  Online Move In 
Rating:
5.0

Everything was perfect. Except for the trailer I rented. The breaking system needed a bit more maintenance. Other than that. Everything was very helpful. Especially the staff.

WES ACTON  |  First Impressions 
Rating:
5.0

Great

Brenda Campos  |  Overall Experience 
Rating:
3.0

The purpose of this unit was to bring utility to my garage, home-room, and business free of operation and I was very successful with this happening. I am very grateful for your storage unit and the support progress and opportunities I was able to create for it. I will keep this in mind next time I or someone I know is searching for a good-value unit. Thank you.

SAMUEL OCHOA  |  Overall Experience 
Rating:
1.0

Manager was not helpful. Fell behind on my unit and wanted to keep but at the end after paying the balance off completely he continue to charge outrages fees for wrong dates. I asked for a complete summary and denied my request. Not helpful at all. They just wanted to clean and move us out. Email confirmations have wrong dates and one after another. I wouldn’t recommend storage units here. Ending up moving down the street elsewhere. Less headaches.

Jessica Alcala  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUIE CORREA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN GUEVARA  |  First Impressions 
Rating:
5.0

Na

Brenda Campos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marylen Roldan  |  Overall Experience 
Rating:
5.0

Thank you all for making it happen for me.

Delphina Star  |  First Impressions 
Rating:
3.0

Lady was pretty rude

robert bilyeu  |  Overall Experience 
Rating:
1.0

To expensive

Carlos Munozdiaz  |  Overall Experience 
Rating:
5.0

This Uhaul has very kind and loving staff who went out of their way to try to help me and though I live out of state, they treated me more than fairly. I highly recommend this storage facility to everybody.

MILDRED ALMEIDA-TRIVINO  |  Overall Experience 
Rating:
5.0

nice location

JAYVON FRANKLIN  |  Overall Experience 
Rating:
5.0

Beside the fact that I had to move my stupid garage contents, you were great! I had no issues and it was really easy!

KRISTINE RICO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janise Rawls  |  Overall Experience 
Rating:
5.0

Easy to get too, load in and out. Pricing is competitive versus the competition.

JESUS SANCHEZ  |  First Impressions 
Rating:
5.0

I wish we could access the storages 24/7 considering the only time I would often have to access it was after my work hours. However, the staff was amazing. GM Freddy was an amazing help getting our contract set up with moving out of our storage into U-Box containers. Matt and Danny were eager to help get my assistance with the moving done in any needs I had with moving supplies and moving U-Boxes, as well as Lily and Angela.

Pablo Fontora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana Sasso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Ekas  |  Overall Experience 
Rating:
5.0

Staff and manager were very helpful and made a normally stressful experience easy and convenient. Would not use any other storage provider again.

Casey Grigoriadis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCES NORIEGA  |  Overall Experience 
Rating:
5.0

U-Haul of Canyon Country is everything you'd want a storage facility to be: Very clean/the staff is friendly and informed/they put the customer first/it's very well lit with cameras everywhere for security AND safety reasons...

valerie White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra Booth-Bell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason Carr  |  Overall Experience 
Rating:
5.0

Everything was professional really clean facility only left due to down sizing.

Robert Hadnot  |  Overall Experience 
Rating:
5.0

U-Haul of C.C. is well managed in that EVERY staff member is polite and well-informed (I'm the "ask-many-questions" type). I have 2-Units & am condensing to 1-Unit, hence this "rate my move:In" Review Request. This facility "runs a tight ship" resulting in the clean & organized appearance YET Human (very helpful) also.

Valerie White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROLYN JACKSON  |  Overall Experience 
Rating:
4.0

There was some confusion when I first went in to see about a storage unit. The person I talked to said there was a ten foot by ten foot unit available and that if I wanted it I had to rent it then as there was no reserving. I went to get money and when I returned I was told by a different person that unit was reserved. I was put on a waiting list and was called two days later as a different unit had become available, so I did get that unit. It worked out just fine thank you.

Michael Espinoza  |  First Impressions 
Rating:
5.0

Freddy's and his crew were great! Jesus, Drake, and Freddy could not have been more accommodating to me during my time there, as well as when it became time for me to move out. I would recommend this location to ANYONE in the Santa Clarita Valley. I truly have not had a better experience. Sincerely, Gregory

GREGORY LONGTIN  |  Overall Experience 
Rating:
1.0

My things were damaged and bad conditions your storage is the worst I ever rent. I should get my money back. The Dirt wasted over well and running everything..Olson I payed for muchas for the Uhaul truck.

Teresa Kobaly  |  Overall Experience 
Rating:
2.0

The gentleman helping us didn’t seem to know how to check us in. I’m assuming he’s new but with how much he struggled it felt like he still needed training or someone assisting with the check in. Our unit now has a few different peoples information on it simply because my spouse and I can’t have the same address? How does that even make sense. Then when confirming what I reserved he rattled off the wrong unit. So we had to correct that. Once we got through the actual check in he handed us a map and flagged down someone to take us back to the unit. This is where I would rate the entire experience poor at best. There are random vehicles just stored everywhere. There is no clear access to our unit. What was most frustrating was due to the fact you can’t actually drive up to our unit (poor planning and layout on uhauls behalf) he didn’t mention maybe backing the trailer up so we could at least cut down some of the foot traffic. It’s frustrating because we rented a rather large unit and you physically can not drive up to the thing. Had I known how poor the layout was I wouldn’t have chosen the facility at all. Staff was ok but clearly needs training. The facility itself is a mess.

JAVIER FUENTES  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANGELINA BANDEKA  |  Overall Experience 
Rating:
5.0

The only complaint I have is that it would be sometimes difficult to navigate to my unit due to storage trucks being parked in random places at times

Luis Olaya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Duncan  |  First Impressions 
Rating:
5.0

Drake is amazing!

Nickolas Palmer  |  First Impressions 
Rating:
5.0

I have moved a few times this year alone, and Canyon Country Uhaul has been an absolute favorite. ALL of their staff is extremely helpful, efficient and hard working! They really are focused on providing top notch customer service. Thank you!

Maria Flores  |  Overall Experience 
Rating:
5.0

All the staff were helpful. We were extremely satisfied with the customer service.

Elijah Howell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Crawford  |  Overall Experience 
Rating:
5.0

N/A

Sidale Pitts  |  Overall Experience 
Rating:
5.0

Nathan was a great help! He was able to give me the rental, show me to the storage unit and showed me all the conveniences of opening up the liftgates and the trolleys tonhelp move my stuff to my storage easier. Danny offered great customer service when renting out the truck as well, offered to help move out of the spot, checked to make sure i had my dolley, and made sure the truck rental was ready to go and safe to use!

Pablo Fontora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandro Fernandez  |  Online Move In 
Rating:
1.0

The fact that I paid rent on the 14th and was not pro rated when I closed my account in the office is robbery. The unit is going to be re rented within days and on the website I did not see anything advising I wouldn’t be refunded for remaining time. Definitely not recommending uhaul and probably avoiding it as much as possible.

Andrew Minet  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACIE VILLANUEVA  |  First Impressions 
Rating:
5.0

Very friendly staff and accommodating to my specific needs!

Andrew Pereira  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

victoria law-thomson  |  First Impressions 
Rating:
5.0

Absolutely Excellent recommendations for U-Haul Moving & Storage of Canyon Country, CA. They've been extremely helpful, professional, and great in every way.

Judy Branca  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Gayle Vaughn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY BIZZELL  |  Overall Experience 
Rating:
4.0

Busy busy place both on a weekday & Saturday. Above average experience because of Fairelynn who is amazing and extremely helpful and friendly given how busy the place is. Poor experience due to the Manager (not sure of his name) who was rude and condescending. I would not recommend for storage, there's just too much going on with moving vans, retail store, etc doesn't seem secure or convenient.

David Vied  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando Solano  |  First Impressions 
Rating:
5.0

Staff were professional and easy to speak with. EXCELLENT EXPERIENCE!

Judy Branca  |  First Impressions 
Rating:
5.0

Very accommodating and friendly

raymond samudio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA DODD  |  First Impressions 
Rating:
5.0

Thank you very much for you’ll services

Timothy Culberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas renteria  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARKETIA FERRELL  |  First Impressions 
Rating:
5.0

The Staff was great and especially the manager Freddie. I used the storage unit for over three years and Freddie lived up to all the agreements that we agreed upon the day I rented the storage space. I renting an inside temperature controlled unit. All the items remained clean, safe and in original condition. Highly Recommend!

Kenneth Bowyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica werner  |  Overall Experience 
Rating:
4.0

On hold time for calls was over 30 mins each of the three times I called. Frustrating when my issue could not be addressed on line.

Linda Courtnage  |  Overall Experience 
Rating:
3.0

Accessing the gate was often a challenge due to various crates/trailers/trucks etc being obstacles. In some cases this also impeded access to the building itself. The sloping ramps (loading and off-loading) were a deal-killer. I am quite relieved to not have to deal with that again

Dan Williford  |  Overall Experience 
Rating:
5.0

Too expensive!

CAROLAN LOMBARDI  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ray Gaines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Crow  |  Overall Experience 
Rating:
3.0

The time I called it was great service. I don’t know why when my husband called they said there was none available. But I’m the end it was great.

Linda Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Courtnage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louise Stevenson  |  First Impressions 
Rating:
1.0

So, after booking a 26ft trailer two weeks in advance and getting cancelled three days in before a move and tight timeframe, thankfully Lorna from the Storage King location was so kind to help us out and give us some tips. I get that people extend their rental, which is what we did Saturday morning to be met with scare tactics and a severely upset employee from Canyon County location. Corporate UHaul is great with customer service but there really should be someone who does quality control checks on independent stores. They will be receiving a review from myself that will reflect the service I received.

CHARLES SKINNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena Onofre  |  Overall Experience 
Rating:
5.0

We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional $140.00 for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn’t show up, we can’t put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092

jan gustafson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIHRAN HOVHANNISYAN  |  Overall Experience 
Rating:
5.0

My belongs were kept in great condition!!

larisha davis  |  Overall Experience 
Rating:
2.0

The African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job she

ROBERTA UDIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Guardado  |  First Impressions 
Rating:
5.0

Federico has helped me for years. He’s one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.

uriel aquino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nadine Ybarra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon De la Fuente  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl Crosswhite  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena Onofre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek LEWIS  |  Overall Experience 
Rating:
5.0

Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for $100. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.

jeannette c ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Velasquez Mendez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen Escoto  |  First Impressions 
Rating:
3.0

I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.

Stephen Branch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Swoope  |  Overall Experience 
Rating:
5.0

Excellent facility, excellent staff.

wayne MCCARTNEY  |  Overall Experience 
Rating:
1.0

When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a $20 gas charge.. It is a real shame that U-Haul would, trade customer loyalty for $20, but that was you decision. Unless forced, I will not be back.

John Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Stoll  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LYNDELL ANDERSON  |  Overall Experience 
Rating:
3.0

Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.

TIM GRAYEM  |  Overall Experience 
Rating:
3.0

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn’t my own.

Timothy Clark  |  First Impressions 
Rating:
5.0

All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Thomas Kimrey  |  First Impressions 
Rating:
2.0

We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.

Kevin McCrory  |  Overall Experience 
Rating:
1.0

Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore

Bryan Vardanian  |  Overall Experience 
Rating:
5.0

Traci, and Freddy are great. Super accommodating

TYSON SHAWN ADAMS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Bryan Vardanian  |  First Impressions 
Rating:
5.0

Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.

Scott Allen  |  Overall Experience 
Rating:
5.0

The staff was amazing! They were friendly and really took the time to answer all the question that I had.

Luis Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE TOLBERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip Pereda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose urdank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Stevens  |  Overall Experience 
Rating:
3.0

Nice storage facility but a little pricey.

PAMELA KLEIN  |  Overall Experience 
Rating:
4.0

Everything went very smoothly

Rose urdank  |  First Impressions 
Rating:
5.0

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Deborah Swanigan  |  First Impressions 
Rating:
2.0

My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.

Heidi Miranda  |  Overall Experience 
Rating:
5.0

A water fountain out at the storage units would be great. The staff is friendly and helpful.

anton callaway  |  First Impressions 
Rating:
5.0

Great service

Carlos Jacobo  |  First Impressions 
Rating:
1.0

Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Adam Dorris  |  Overall Experience 
Rating:
5.0

Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

Jonathan Gomes  |  First Impressions 
Rating:
5.0

Your employee was very nice, friendly, and helpful.

CAROLYN JACKSON  |  First Impressions 
Rating:
3.0

Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Iona Delatorre  |  Overall Experience 
Rating:
3.0

Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

Richard Davila  |  Overall Experience 
Rating:
5.0

I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

NICOLE HARRELL  |  Overall Experience 
Rating:
5.0

Works well

Fedor Novikov  |  Overall Experience 
Rating:
5.0

Excellent service

Farhad barhamand  |  First Impressions 
Rating:
5.0

The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

JOSE CHABOLLA  |  First Impressions 
Rating:
5.0

Very nice employees and staff made sure i had everything i needed.

Cynthia Coleman  |  First Impressions 
Rating:
1.0

Over charged no convienence of space or hours and always and issue with mngmnt

TERRY KECXON  |  Overall Experience 
Rating:
5.0

Guys did great job getting me in and out!

Brent Huff  |  First Impressions 
Rating:
5.0

Great job communicating!

Brent Huff  |  Overall Experience 
Rating:
4.0

Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Matthew Plaskon  |  Overall Experience 
Rating:
5.0

So happy with my experience. Fast,efficient and great price! Thank you!

Monica Ciccone  |  First Impressions 
Rating:
5.0

Great service. Driver was punctual and friendly.

JAVIER COLON  |  Overall Experience 
Rating:
3.0

I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

Anne Kaitlin  |  Overall Experience 
Rating:
5.0

All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Great customer service

RICHARD LIVINGSTON  |  Overall Experience 
Rating:
5.0

Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

delores oergel  |  Overall Experience 
Rating:
4.0

I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Terrance Townsend  |  First Impressions 
Rating:
4.0

Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Marcel Contreras  |  Overall Experience 
Rating:
1.0

I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Sandra Davis  |  Overall Experience 
Rating:
2.0

I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

Amrita Gupta  |  Overall Experience 
Rating:
1.0

Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

arthur kuhner  |  Overall Experience 
Rating:
4.0

Hours don’t match with what is online. Could use an update. :)

kate masson  |  Overall Experience 
Rating:
2.0

Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Nils Greyvillius  |  Overall Experience 
Rating:
5.0

Great service

Robert Scott  |  Overall Experience 
Rating:
1.0

U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Jen Timmons  |  Overall Experience 
Rating:
5.0

Thanks for your help!

Larry Charles Barney  |  Overall Experience 
Rating:
5.0

Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Lynette Scheid  |  Overall Experience 
Rating:
1.0

I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful😁

Donna Bellith-Liston  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank Gil  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly. No problems in the 4 years I used the facility.

LAURIE PHELPS  |  Overall Experience 
No reviews have been submitted for this location.

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