Comentarios de los clientes para U-Haul Moving & Storage of Canterbury

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Canterbury

Clasificación general:

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MICHAEL B.
Clasificación:

NEEDS WORK on the 26ft TRUCK

LORENZ S.
Clasificación:

Better customer service.

Craig J.
Clasificación:

I made a reservation and asked for a loading ramp. The trailer I originally got was berried in snow. The trailer I received did not have dollies and frankly for my age and strength it was quite hard for me to pickup the trailer off of my car. There was only one turn signal and that is unacceptable to me. I have rented trailers and trucks from there before and this is the first time there was bad service. However I am going to look for a place that has dollies because I can't lift those trailers! Craig Jackson

ZELMA A.
Clasificación:

You are doing a mighty fine job

Daniel M.
Clasificación:

No help what so ever, never hooked up a trailer like this before, I almost threw out my back picking up that heavy trailer hitch. I glad it hooked up with no problems, otherwise you would be on the hook for a liability issue!

WAYNE M.
Clasificación:

the three people i dealt with were friendly and efficient

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

ALONZO W.
Clasificación:

Nothing

QUINTELLA R.
Clasificación:

The person I spoke to at the Markham Illinois location was awesome, she was informative and had excellent customer service!!!

TIBOR J.
Clasificación:

El cliente no dejó un comentario.

ISMAEL N.
Clasificación:

El cliente no dejó un comentario.

Roy C.
Clasificación:

Staff was great.

MELISSA T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LOTTIE A.
Clasificación:

El cliente no dejó un comentario.

GEORGE W.
Clasificación:

The lights on the trailer all went out. I was pulled over and received tickets because of it.

GARY E.
Clasificación:

Very helpful polite

Regina D.
Clasificación:

El cliente no dejó un comentario.

Rodney H.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN E.
Clasificación:

The ratchet straps kept coming loose and I had to pull over about 3-4 times on a 200 mile trip to get the car and come back.

SHANNON G.
Clasificación:

First off I was suppose to pick up my uhaul at 7am at the oak lawn location. After confirmation a week prior I hired movers for 9 am. The night before pickup I was called at 6 pm and notified that I was being upgraded to a larger truck and I couldn't pick up until noon. I tried to work this out with my moving company and did for 11 am but then on the way to oak lawn on pick up day I was called and told the person extended until 5 pm and to drive to Harvey to pick up the truck. On the way to Harvey I was called and told to go to orland park to get a truck, when I arrived in orland park they didn't have the proper truck. Then I called back and was told to go to the markham location. By the time I got my truck it was 2 and my movers I hired cancelled understandably with no refund due to a no show because I didn't have a truck! We then had to drive back to the oak lawn location to pick up a hitch. An employee who was smoking waved us in to park in the return Bay Area and by the gesture we assumed we were clear and we were indeed not. We clipped another customers car. At the oak lawn location the manger told me that this was all going to be taken care of and was covered under the insurance I purchased, to find out today that isn't true and I needed to call my insurance and if that was the case I would have asked for the police to document it properly. By the time this was all said and done I left uhual at 430 pm! Almost 10 hours after I was suppose to get the truck!! I had to hire more movers who then unfortunately had to load the truck during a blizzard. I am a planner and I've used you guys for years with all of my moves! I will never recommend someone to use this company again. I was so incredibly excited to move to Denver and the miscommunication and lack of planning on your employees cost me a lot of extra money I had to spend, I ended up being a day behind and ultimately getting stuck numerous times because he had to leave during the storm. If this was all sorted out and I picked up at 7 like originally planned things would have gone smother and a lot of this unnecessary incidences wouldn't have taken place. I will say the only positive review I have Is on the employee Montel at the oak lawn location. He tried the best he could to help me with the situation and is the only employee to have apologized at that location. The only other was the person at the markham location. He was very helpful as well. Again, you have A LOT to improve on and I will never use you guys again!

PAUL W.
Clasificación:

El cliente no dejó un comentario.

Kimley J.
Clasificación:

Not a thing!

LISA G.
Clasificación:

El cliente no dejó un comentario.

ASHLEY A.
Clasificación:

El cliente no dejó un comentario.

CRESENCIANO migu R.
Clasificación:

You guys do really good,thanks.

LEVETTE W.
Clasificación:

My experience with this location was great

JOHN H.
Clasificación:

El cliente no dejó un comentario.

QUANDONDA C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANTHONY T.
Clasificación:

Anything

JACQUELINE R.
Clasificación:

El cliente no dejó un comentario.

Antoine S.
Clasificación:

Nothing customer service was excellent!!

Tkyla C.
Clasificación:

Everything went smoothly from beginning to end.

Jeffrey M.
Clasificación:

El cliente no dejó un comentario.

Otis W.
Clasificación:

El cliente no dejó un comentario.

kenneth B.
Clasificación:

El cliente no dejó un comentario.

Steven J.
Clasificación:

El cliente no dejó un comentario.

ALLEN D.
Clasificación:

El cliente no dejó un comentario.

Gwendolyn R.
Clasificación:

El cliente no dejó un comentario.

STEVEN J.
Clasificación:

Don't put a double hold on funds i had a two holds for the same amount it was returned but wasn't happy seeing that

Keimanie P.
Clasificación:

I had a reservation for 9 am. I get there it's about 9:30 before anyone helps me once I finally do get help they tell me I have to hook the trailer to their truck, I didn't want to but I did it turns out that wasn't the right trailer so I have to unhook that one go get another one and then hook it up just to be told that the first trailer was the correct one. I ended wasting an hour of my rental time basically doing the work of their employees . I probably will not use this location again.

ROBERT H.
Clasificación:

El cliente no dejó un comentario.

Christopher G.
Clasificación:

Service was 110% just great

Jacqueline T.
Clasificación:

It was an excellent experience. The staff was overly helpful Thanks

MARIO S.
Clasificación:

Teach the employees how too have some type of courtesy towards the customer

Gregory B.
Clasificación:

Rental service has been excellent keep up the good work

Mark R.
Clasificación:

El cliente no dejó un comentario.

JANNICE R.
Clasificación:

Hello I had no problem with you guys I think you guys was really nice and the truck was clean everything that you done was perfect I will recommend you to a friend thank you!

Tammy H.
Clasificación:

Very helpful people.

KENYON DESHAUNE N.
Clasificación:

I had awesome rental experience and customer service from management and staff. Planning on usesing location when needed in future.

SHAKIRA R.
Clasificación:

El cliente no dejó un comentario.

DIANA S.
Clasificación:

El cliente no dejó un comentario.

Henry F.
Clasificación:

The reserved location doesn't have equipment, went to 3 other locations before going almost 20miles to pick up the reservation. Had to be the one that pay for miles over daily use.

JOSEPH B.
Clasificación:

Keep doing what you're doing 👍🏽

Majd I.
Clasificación:

Everything

CAREY M.
Clasificación:

El cliente no dejó un comentario.

DOROTHEA M.
Clasificación:

El cliente no dejó un comentario.

Charles I.
Clasificación:

The person at this site was amazing. He waited on me quickly and efficiently and was friendly and kind. I truly enjoyed the few moments that I had to take care of this chore. Thanks for hiring someone of this quality for what must be a difficult job on a Sunday.

GEORGE J.
Clasificación:

I got charged for a extra day because the the sales woman didn't check my equipment was not checked in so now I'm trying to get a refund of payment

Lauren A.
Clasificación:

El cliente no dejó un comentario.

PATRICIA W.
Clasificación:

100 100 100 😇

Tonu H.
Clasificación:

El cliente no dejó un comentario.

ALBERT N.
Clasificación:

Nothing

JAMES W.
Clasificación:

As long as that manager is notthere I will not go back there he is very rude to his own employees the general manager I'm talking about.....

PATRICIA W.
Clasificación:

it's all good , 🤩

james R.
Clasificación:

I had another person from a different location give a judgement call on the size of the truck, for a 2 bedroom apartment, told them there were 4 couches and a queen siize bed set. I personally didn't see all the things to be moved. It was said a 15' footer normally takes care of this amount. As the move progressed we knew we weren't going to get all that we wanted in one move. After the above items were loaded with totes in the front loft( an important space), we had dressers, chairs, table, and a few odds and ends. Bottom line when assessing truck size- go for the bigger-maybe a 17footer would have been better for getting it done in one trip(we had 60mi one way). Also how efficient you pack is another factor-that comes with experience and muscle. Everything being tight, the door got jammed in the back, fortunately we were able to free it without damage. Very good experience, equipment worked well- estimating size of truck is very important-going one size bigger would've been worth the added cost for us. Total cost around $150. Typical moving cost by professionals was estimated at about $1200 with a 2 week waiting list. Family, made our move possible- with the bonus of cost savings. Thanks! for efficient service and equipment, enabling us to safely get the job done on time.

selna H.
Clasificación:

El cliente no dejó un comentario.

Dennis D.
Clasificación:

El cliente no dejó un comentario.

Tiffany S.
Clasificación:

El cliente no dejó un comentario.

MATTHEW B.
Clasificación:

Amber Hayes was a great help and got me straighten out with reservations and with how I should return the u haul. Only thing that would be nice if I was able to use Apple Pay instead of having to swipe the card/ have the card manually input

Carol H.
Clasificación:

Keep up the good work and hire ME!

RANDY P.
Clasificación:

El cliente no dejó un comentario.

Antione S.
Clasificación:

Always great customer service.

Everett D.
Clasificación:

Great job ,your agents were most helpful.

RANDALL S.
Clasificación:

The attendant exceeded all expectations. Outstanding job

katy B.
Clasificación:

Markham IL wasn't are original location. Uhaul called us a day before, to tell us we'd have to go an hour away to pick up our Uhaul because our location in Chicago on Lawrence Ave didn't have a truck for us. We were upset, but they said they'd make it up to us by giving us $50 back for the inconvenience. We haven't seen anything in three months. When I call to discuss this issue I'm on hold for so long I end up hanging up .

JOHNATHAN S.
Clasificación:

I never recieved my money back due to me off my truck rental and I want it

ROY B.
Clasificación:

Have Bottle waters 😂😂😂😂

PAULETTE V.
Clasificación:

El cliente no dejó un comentario.

Aaron I.
Clasificación:

perfect! The two ladies were perfectly professional! knowledgable!

Felicia S.
Clasificación:

Customer service not up to par.

Arriane R.
Clasificación:

El cliente no dejó un comentario.

JAMAAL J.
Clasificación:

El cliente no dejó un comentario.

Antione S.
Clasificación:

Very professional, it's always a joy to visit this location.

MONICA E.
Clasificación:

El cliente no dejó un comentario.

JEROME S.
Clasificación:

El cliente no dejó un comentario.

Jerome M.
Clasificación:

El cliente no dejó un comentario.

Gabriel S.
Clasificación:

Horrible!! Manager was amazing! Two female staff were extremely nice, but made me wait for an hour before helping me. They had no clue how to hook up my car to the tow. We got to destination and both tow straps were off

CAROL H.
Clasificación:

I'm not sure except keep doing what you are doing and you won't go wrong. Thanks

CLARISSA B.
Clasificación:

Store sales lady was very professional and helpful.

CRAIG T.
Clasificación:

i have been renting equipment from Uhaul for many years, and have been satisfied, but the added $20.00 after hours drop off fee is not fair nor ethical. The subject fee was not mentioned to me verbally, but the Uhaul after hour check in was circled on the rental contract. I have called and no one answered the phone. I emailed and my credit was not credited the $20. For this reason uhaul will no longer be my 1st choice.

BRIAN ADAM H.
Clasificación:

People that work there are great.

Brandon R.
Clasificación:

El cliente no dejó un comentario.

THOMAS D.
Clasificación:

El cliente no dejó un comentario.

Raymond B.
Clasificación:

Waiting chairs

Kathryn M.
Clasificación:

Everyone was friendly. However, trailer was let off the lot with bad wiring, more than 6 lights not working.

Danielle H.
Clasificación:

Rude and terrible customer service.

FERNANDO P.
Clasificación:

El cliente no dejó un comentario.

Roy C.
Clasificación:

El cliente no dejó un comentario.

Archie S.
Clasificación:

The location is very clean and the young lady that took care of us the day I picked up the truck was very knowledgeable. Unfortunately I did not get her name. The return process is fantastic. I return late at night after closing hours, and had no problem.

Gloria R.
Clasificación:

El cliente no dejó un comentario.

Donna B.
Clasificación:

El cliente no dejó un comentario.

Solomon R. | Overall Experience |
Clasificación:

No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you

Rani Jameela A.
Clasificación:

Much smoother this time

Feras M. | Overall Experience |
Clasificación:

The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.

Lenora H. | First Impressions |
Clasificación:

Devonte has excellent customer service skills and goes above and beyond with patience

Maricela S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tamika B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sheila B. | Overall Experience |
Clasificación:

Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you

Renee H. | Overall Experience |
Clasificación:

The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.

Chatauna K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer H. | Overall Experience |
Clasificación:

The staff was so helpful!

Jennifer H. | First Impressions |
Clasificación:

The staff were super friendly!

JOE S. | Overall Experience |
Clasificación:

An enjoyable experience with well qualified, friendly and helpful staff!!

june t. | First Impressions |
Clasificación:

The manager was friendly and helpful.

Agnes M. | First Impressions |
Clasificación:

The customer service was very good!!!#

Katherine R. | First Impressions |
Clasificación:

Very convenient and hassle free

Folie L. | Overall Experience |
Clasificación:

Na

Arlena W. | Overall Experience |
Clasificación:

I never had a problem when dealing with this location. Everyone was helpful.

Michelle M. | Overall Experience |
Clasificación:

Good customer services

Jore M. | Overall Experience |
Clasificación:

My storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.

Shari J. | Overall Experience |
Clasificación:

Don't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no he

Jasmine b. | First Impressions |
Clasificación:

I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!

Sherita M. | Overall Experience |
Clasificación:

The only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.

Breanna G. | Overall Experience |
Clasificación:

Thanks you guys!

laquandus h. | Overall Experience |
Clasificación:

the representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poor

Jessie D. | Overall Experience |
Clasificación:

Great staff

Rachel B. | Overall Experience |
Clasificación:

Kiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante’s customer service and professionalism. They are the best!

Katrina G. | Overall Experience |
Clasificación:

Rude nasty attitude very unprofessional I will never come back!

Todd R. | Overall Experience |
Clasificación:

I am not sure I received one truthful statement from this location regarding the delivery of my U-box.

Lakisha s. | Overall Experience |
Clasificación:

Am very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fi

Erica L. | Reservation |
Clasificación:

The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"

Howard T. | Overall Experience |
Clasificación:

I had known problem

Tiffany C. | Reservation |
Clasificación:

Call me 404-379-2632

Trilise E. | Overall Experience |
Clasificación:

Rented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.

Natalie N. | Overall Experience |
Clasificación:

Everything was good.

Tyrone P. | Overall Experience |
Clasificación:

.

Ashley H. | Overall Experience |
Clasificación:

Staff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.

No se han enviado comentarios para esta ubicación.

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