Awesome customer service fast check out
Scarlett D.Customer Reviews for U-Haul Moving & Storage of Canterbury
Testimonials From Recent Customers
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Nothing you guys customer service was on point.
Julian R.I feel one of the employees should have come out with us. There was another trailer in front of ours. We had to move it
Donna T.Great check in and check out service. Fully informed about vehicle and policy. Service was immediate and thorough. Special appreciation for customer service for three contract changes. Very professional each time. Great job U-haul team!
ANTHONY D.Give the employees a lesson or 2 in common courtesy and good customer service. The lady that waited on me NVR greeted me or looked at me through out entire transaction.
DARYN B.I'm trying to find out why I was charged two charges, one for $69.98 and one for $79.95. On the same day.
Angel R.Nothing to improve. Your Customer Service Reps were wonderful and thorough and the truck was clean and worked well.
Nicole W.Always great customer service.
Antoine S.It would be helpful to start with a full tank of gas.
William S.There was only 1 employee working and He worked his Ass off!!!
Edward A.Not a thing. Service was great.
JOHN C.💯💯💯🙌🏼
Dexter B.I rent vehicles there often never had a bad experience
MICHAEL S.Your Fine Good Business
devionte S.Over charged. Vechicle not in proper maintenance for alcustonera to drive. There was no gas in the vehicle and check engine light was in. Customer service at location was also terrible. Would NOT recommend. Gracias.
Blair S.Just continue with the great customer service. Tamicca was outstanding!!!
Farlinda R.Excellent experience with fantastic rates. I will return.
RICHARD D.Amazing customer service
Alexis C.I have no complaints
Artemese A.Had awesome experience.
Namrata G.Bad tire that blew early on in the trip and extensive water damage to my belongings inside the trailer
James M.eliminate the mover helpers that ruined my day! Make Room Movers - unreliable failed to show up and cost me time and money!!
Richard A.Im happy that the team work together and i appreciate them, my concern is i haven't received my money back from my deposit. Can you tell me why is been 5 days?
vincent G.My contacts with staff were a mix of good interactions and no way am I listening/talking with you. I am ignoring anything/everything you say. I had negative responses that were much worse at other storage sites. Fortunately, the owner was present for my final visit here. I had paid a full extra month. I had been told I would get at least half of the next month's extra payment back. I was refunded the full extra month's payment. The owner took charge of the review of payments and awarded me the full month overpayment. I felt as though I was treated fairly. Perhaps she was a new employee who erred.
MARSHA A. | Overall ExperienceDante the store manager was an excellent person to work with
Erica L. | Overall ExperienceYour customer service was great
vernice E.Good job
RAIDE R.Offer coffee to client during winter time to customers, but everything else, the service was great, especially with the technology to inspect the truck, confirm mileage, is beautiful
Adekunle I.5x8 trailer leaked water and damaged some items I had inside, needed a extension for lights and was told to take it off a trailer on the lot, the computer did not show up the correct price, only good thing they did not have a 4x8 so they upgraded me to a 5x8 for the same price as a 4x8
Larry W.Great location...Close to major expressways and even better customer service!
Jason B.The employee that took care of me just wasn't nice I had to wait to move a truck she wasn't considerate she wasn't trying to make me feel at home or anything she just had a bad attitude
TERRY F.Great staff, fun and friendly environment.
Keyveanna D.Best customer service
Marquies W.Staff is Always Friendly and Professional
RICHARD D.Great customer service and friendly staff
ERIK M.Customer service was terrible I was told my card declined when it really had actually went through after verifying it with my bank so the processed the payment a second time .
Derell R.Good customer experience…
SAMUEL H.Friendly Customer Service
Mark F.N/C
ADRIANE C.The young lady at the front desk Chrissy Rivera had a bad attitude. Wasn't a pleasant experience.
RACHELLE J.Truck got stuck in mud yesterday & called road side assistance no help. Requesting not to be charged any additional late fee!!! Thank you Joseph Jemison III Email: Mobilebarbershop1@gmail.com Miles were not correct when picked up.
JOSEPH J.Excellent service 👏
LORITTA S.Newer trucks !
RYAN T.The customer service was great. Thank you!
JASON J.Extraordinario servicio al cliente
STACEY K. | First ImpressionsLove this place and the people that operate it good staff
TONYA C. | First ImpressionsEverybody was great and made my process a smooth process when moving.
Vanesha B. | Overall ExperienceI moved out 6/2/21 And not on 6/11/21
Juanita C. | Overall ExperienceI was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.
LAWONDA P. | Overall ExperienceI've never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.
lori g. | Overall ExperienceI was very pleased with the customer service, product knowledge, and professionalism of the staff.
ANNE S. | First ImpressionsNo silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you
Solomon R. | Overall ExperienceThe doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.
Feras M. | Overall ExperienceDevonte has excellent customer service skills and goes above and beyond with patience
Lenora H. | First ImpressionsCustomer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you
Sheila B. | Overall ExperienceThe Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.
Renee H. | Overall ExperienceThe staff was so helpful!
Jennifer H. | Overall ExperienceThe staff were super friendly!
Jennifer H. | First ImpressionsAn enjoyable experience with well qualified, friendly and helpful staff!!
JOE S. | Overall ExperienceThe manager was friendly and helpful.
june t. | First ImpressionsThe customer service was very good!!!#
Agnes M. | First ImpressionsVery convenient and hassle free
Katherine R. | First ImpressionsNa
Folie L. | Overall ExperienceI never had a problem when dealing with this location. Everyone was helpful.
Arlena W. | Overall ExperienceGood customer services
Michelle M. | Overall ExperienceMy storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.
Jore M. | Overall ExperienceDon't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no he
Shari J. | Overall ExperienceI had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!
Jasmine b. | First ImpressionsThe only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.
Sherita M. | Overall ExperienceThanks you guys!
Breanna G. | Overall Experiencethe representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poor
laquandus h. | Overall ExperienceGreat staff
Jessie D. | Overall ExperienceKiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante's customer service and professionalism. They are the best!
Rachel B. | Overall ExperienceRude nasty attitude very unprofessional I will never come back!
Katrina G. | Overall ExperienceI am not sure I received one truthful statement from this location regarding the delivery of my U-box.
Todd R. | Overall ExperienceAm very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fi
Lakisha s. | Overall ExperienceThe young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"
Erica L. | ReservaciónI had known problem
Howard T. | Overall ExperienceCall me 404-379-2632
Tiffany C. | ReservaciónRented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.
Trilise E. | Overall ExperienceEverything was good.
Natalie N. | Overall Experience.
Tyrone P. | Overall ExperienceStaff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.
Ashley H. | Overall Experience