Comentarios de los clientes para U-Haul Moving & Storage of Cambria Heights

Check out took a very long time

We didn't meet the requirements to rent a motorcycle trailer. Would have been nice to have known the requirements before ha-nd

Staff were friendly and accommodating.

The service is great

The rental process was smooth, the staff was courteous and helpful. The return process was conveniently done.

None

I signed up for mobile pick up, and wasted 20 minutes attempting to check in. Site kept deleting my info and giving error messages. Unfortunately, this forced me to see an agent. He was highly disengaged, seems like I kept interrupting whatever movie on his phone. At one point, I had to remind him I responded to the mobile prompt because he was caught up in his entertainment rather than anticipating the information that he just asked me to submit. He continuously spoke low and did not adjust all the 20x I asked him to repeat his thoughts. As if he can't see we're speaking thru a mask, shield, and social distance. Even my colleague was confused why the man would speak in such a way. Pay attention to the next customer and use social cues. There are too many other options these days.

Most of the staff showed customer courtesy and was very professional but one may need a little more customer courtesy training.

Passenger seat belt was not working. Vehicle is in need of alignment.

Service was good

More service agents needed. Vehicle was very clean and when I returned vehicle it was immediately sanitized. So safety measures are taken seriously which is comforting.

very disappointed with U haul i was charge additional $132.78 for fuel charge. before i returned the vehicle i put gas back in the truck. I'm very upset this company and will never used it again.

Good h

First time rental from this location, very friendly and helpful staff. I will rental from this location again if I move again. I hope not too soon , LoL

Slow service at this location. Workers are not friendly

Left turn signal in the rear was not working. That's dangerous for customers. Other than that is was clean and drove well.

It was a good first time experience only I was charged for 2 periods due to returning vehicle after hours.

You are doing a good job/work, and your young men are well trained and courteous to the customers. I applaud you for such great customer service.

During adverse weather please make sure to have all the ice & snow off the top of roof because it kept falling off While I was driving scaring me and other motorists. The agent did not do a good job and was so distracted being on his phone he couldn't focus on preparing the van properly.

Service was efficient and good.

There was lack of employee help. I rented the truck online and still have to wait on line After uploading my ID info and reserving online ! and there was only one employee taking customers I went outside and there was no one there to help for 15 mins I left the parking lot at 12:20 pm for a 12 pm reservations! And still got charged for the full hour! Slow customer service .

The worker who helped me was dedicated,efficient and courteous. He should be commended.

Everything was good.

You guys were great.

While the location was very bright and inviting, the customer service was HORRIBLE to say the least. The counter person was rude and very unorganized. The person receiving the truck was just as rude as the counter person. He was rude, and the way he speaks to peois disgusting!

The close at 5 pm and someone where still at the location whoncannot give any help to customer and I spent 1 hour to complete the return because I have an android (samsung) who cannot pick up the location anytime I tried it comes with an error I have to call my son to come with his iphone to complete that return for me. I was very upset and this is very discouraging.

Dirty in the loading area with cigarette butts and a McDonald's apple pie container.

The worst customer service experience!!!!!!!

A customer can be late to bring back the materials but I don't think your employees can call him every seconds to ask for the materials. They need to be professionals.

The service was very good reps were caring on the inside and outside even when we had to switch vehicles.

Company representative was rude, equipment ( hand truck ) was missing unknown to me, u-haul changed original one way reservation ( queens to Bronx ) to return to queens ( very inconvenient )on day. before pick up. All this amounts to a pandemic unnecessary overcharge.

Training is essential to success. Please train your representatives.

The Jamaican guy at the rental person wasn't the problem. He was quite respectful and helpful. It the Mobil app that u have. It's sucks. I did everything on the app and I still had to wait there for an hour to a truck. The reservation was made but the van selection proceeds did not go through. That's unbelievable. Won't do that again.

Everything went great. May need more staff so things would go quicker !!. But I know during Covid social distance is keys. Thank you

Don't understand why I was charged twice

Experience would have been better if the truck was at the location where we booked it 3 days prior. We were told it would be here. It wasn't. Instead we had to add extra mileage on it because it was at a different pickup location. 10 miles out of the way.

Day before I was supposed to pick up the truck I was told by U-Haul Via text message that my truck I was no longer available and I had to drive an hour out of my way to pick up a truck in a bad neighborhood, customer service rep gave me no alternatives, I had to call 3 times but received the same answer With no help. The truck was still being cleaned at 9am when my truck was supposed to be ready and it was not ready till 10am an hour late.—— whoever reads these please see if a full or partial refund can be applied, I've used U-Haul a lot in the past but won't be in the future if these issues aren't rectified

You guys need to be more specific about the gas gauge instead of drawing a circle around the amount of gas amount in the tank when picking up, it's very confusing to the customer. If you are just below the mark you charge above fast rates but there's no refund if I'm above 😇

There was only one customer service rep and 7people waiting. It took nearly an hour and half to get the truck. The representative was ok and was trying to service two customers at a time which isn't an ideal way of handling customers. I also had issues with picking up my truck at another location. The overall experience was way below average

Your Customer Service Agent stinks. She has no regards for the customers that she serves. She acts as if she was doing me a favor. She gives very poor instructions and has a I don't care attitude.

Rushell Bradford the manager is going to close this location. I worked with many uhaul stores in past and I had a hahareble experience with this location

The truck needs a tuneup, oil change and rides very rough, it also needs a brake job

Throughout my experience I didn't find one associate who knew what they were doing. I was told to find my own van in the lot AND was searching for 10mins until I found out I was given the wrong key.

bad service on merrick boulevard

The wait to pick up was too long.

The young lady that work the early morning shift is a excellent work keep the place well kept all the times

Need more worker