Comentarios de los clientes para U-Haul Moving & Storage of Cambria Heights

You guys were great.

While the location was very bright and inviting, the customer service was HORRIBLE to say the least. The counter person was rude and very unorganized. The person receiving the truck was just as rude as the counter person. He was rude, and the way he speaks to peois disgusting!

The close at 5 pm and someone where still at the location whoncannot give any help to customer and I spent 1 hour to complete the return because I have an android (samsung) who cannot pick up the location anytime I tried it comes with an error I have to call my son to come with his iphone to complete that return for me. I was very upset and this is very discouraging.

Dirty in the loading area with cigarette butts and a McDonald's apple pie container.

The worst customer service experience!!!!!!!

A customer can be late to bring back the materials but I don't think your employees can call him every seconds to ask for the materials. They need to be professionals.

The service was very good reps were caring on the inside and outside even when we had to switch vehicles.

Company representative was rude, equipment ( hand truck ) was missing unknown to me, u-haul changed original one way reservation ( queens to Bronx ) to return to queens ( very inconvenient )on day. before pick up. All this amounts to a pandemic unnecessary overcharge.

Training is essential to success. Please train your representatives.

The Jamaican guy at the rental person wasn't the problem. He was quite respectful and helpful. It the Mobil app that u have. It's sucks. I did everything on the app and I still had to wait there for an hour to a truck. The reservation was made but the van selection proceeds did not go through. That's unbelievable. Won't do that again.

Everything went great. May need more staff so things would go quicker !!. But I know during Covid social distance is keys. Thank you

Don't understand why I was charged twice

Experience would have been better if the truck was at the location where we booked it 3 days prior. We were told it would be here. It wasn't. Instead we had to add extra mileage on it because it was at a different pickup location. 10 miles out of the way.

Day before I was supposed to pick up the truck I was told by U-Haul Via text message that my truck I was no longer available and I had to drive an hour out of my way to pick up a truck in a bad neighborhood, customer service rep gave me no alternatives, I had to call 3 times but received the same answer With no help. The truck was still being cleaned at 9am when my truck was supposed to be ready and it was not ready till 10am an hour late.—— whoever reads these please see if a full or partial refund can be applied, I've used U-Haul a lot in the past but won't be in the future if these issues aren't rectified

You guys need to be more specific about the gas gauge instead of drawing a circle around the amount of gas amount in the tank when picking up, it's very confusing to the customer. If you are just below the mark you charge above fast rates but there's no refund if I'm above 😇

There was only one customer service rep and 7people waiting. It took nearly an hour and half to get the truck. The representative was ok and was trying to service two customers at a time which isn't an ideal way of handling customers. I also had issues with picking up my truck at another location. The overall experience was way below average

Your Customer Service Agent stinks. She has no regards for the customers that she serves. She acts as if she was doing me a favor. She gives very poor instructions and has a I don't care attitude.

Rushell Bradford the manager is going to close this location. I worked with many uhaul stores in past and I had a hahareble experience with this location

The truck needs a tuneup, oil change and rides very rough, it also needs a brake job

Throughout my experience I didn't find one associate who knew what they were doing. I was told to find my own van in the lot AND was searching for 10mins until I found out I was given the wrong key.

bad service on merrick boulevard

The wait to pick up was too long.

Nothing. Excellent is exceptional in the Cambria Heights.

The straps was not working properly

N/A

Where to start... I searched all Uhaul locations and booked a 20 foot truck online, prior to my arrival, was notified the day before leaving and was told there wasn't any on premise... I seriously don't understand why that happened, but no explanation was given. There are certain contingencies that have to be met and mine didn't qualify for the Uhaul guarantee, so that went out the door. I even called the Flushing branch and customer service from their end was horrible. #attitudecheck Location states that they open at 9:00 AM, but no one was in the office because doors were locked at 9:20 AM. It appeared to be a one man show. The only person in sight and holding it down was the truck valet/handyman Barrington (shout out to him). Ironically he was cleaning a 20 foot truck as he was helping the lady in front of us. I was in queue and another group came after. Because he was the only one, the group behind us left simply because it took too long to be helped. Apparently there are trucks for in-town and one way trips and that one was for in-town use. I'm thinking Uhaul may need a major overhaul on their websites? #Imsurprisednoonehasevermadethissuggestionbefore My question to Uhaul is: WHY they DON'T differentiate that on their websites, so there aren't any discrepancies when it comes to pick-ups? I'm sure everyone can relate to my disappointment and frustration when your hands are tied, having to sell, leave, and have my mother bring up the remaining possessions left behind by me as a result from Uhaul. What seemed like an easy, one shot, one way trip, will be two - next time without Uhaul.

Need to hired people that's can move fast so the next time I don't have to spend 2h and 15 minutes just to complete my reservation

You need at least two cashier, because the line can get a bit long.

Professional staff and easy

Good morning. Hi to keep a customer you must maintain the time you say to pick up

There was a long line and the associate Rochelle was trying to handle multiple customers at once. She did the best she could and there was another associate with no name tag on he was so slow and did not have the knowledge base to help customers and also was wearing AirPods looked very unprofessional. While waiting in line for some time I looked around and the floors were not swept from the previous day as I was there early at 9:00am. This location needs to focus on customer service and presentation to be successful.

The staff at this location understand that our Non Profit secures and delivers groceries, hot meals and ppe to the elderly of the community and make us feel as though they are on the frontline with us during this pandemic. Shout Out to Cambria Heights Staff!

Need more staff the wait was too long

Still haven't received an email or anything about my concern & it's been about 24 hours

Add more trained employees. This location is under staffed which causes major delays in picking up and returning the vehicles. The employees at this location are very professional and try their best to service the customer as fast as possible. Again you need more trained employees at this location.

The customer service was trash. The workers were immature and rude. Distasteful experience.

We had a little trouble with the trailer number but the staff was able to correct it, thanks for taking care of me just keep up your great work 👍🏾

Rude customer service when receiving vehicle

Overall, the staff at Cambria Heights was very helpful. However, I didn't enjoy my overall experience with UHaul. The customer service via phone was horrible. I spent almost 25 minutes on hold whenever I called. I was told I could return after hours but was not told about the return fee. Imagine my surprise seeing an after-hour return charge showing up on my contract. Very sneaky to not mention that fee. Next time I move, I won't be using UHaul.

I wish the intitial time to fill out the info was shorter as I had to be somewhere in a short time and the clerk took a longtime to get us registered and to give us the key and he also told us the wrong info as to where the vehicle was located. Other than that everything else was smooth

Have more front desk staff so wait time is less than 30-40 minutes. Other than that staff was nice and attentive.

Customer should be assisted when rental trucks are returned

Great service.

Great Customer Service!! Very happy with that location!!!

Horrible service! Both the facility and the rental were filthy. Would not recommend

Better way for drop off instructions.

The customer service was very poor and the manager was very rude. The overall service was the worse, I rented a 26" truck when I got there they didn't have it and they gave me a 20" truck and told me to just make extra trips if needed meanwhile I'm paying for that mileage for the extra trips, while I'm was driving out Noone to help direct you out of a very tight spot and the tire bust on there premises while I'm trying to maneuver the truck on my own, then they told me to call road side assistance because whether I'm on the road or on there premises I would have to call them myself, also I have to pay for the tire, plus when I realize my time was running out waiting over 2hrs for roadside assistance to come, i ask to get another truck and the manager says no, the young lady at the counter told me to call customer service for help when I did they said that they can't do anything it is up to the manager at the store discretion and if I go somewhere else on my own my credit card will be charged. When I returned the truck they charge my credit $243 for the tire and I had insurance on the vehicle but according to them it doesn't cover tires!!! Worse experience in my life, I wouod not recommend anyone to Uhaul

For me absolutely nothing. The customer service was very nice. Appreciation for All the Staff Specially Ms Rushel *****

customer is not charged for extra after returning vehicle with even more gas than received

Tell the truth to customers Supply decent vehicles that are maintained Don't harass the customer for your petty gain The reserved size truck did not exist so I was forced to take smaller unit I could have has 20 miles closer to home at $2/mile Your truck had no Airconditioning, transmission problem and non functioning airbag This list is very long and after my ordeal I don't think Uhaul is worth my time!

The trailer was dirty and left a film of dirt on my things. Also I drove through heavy rains and dirt from the door caused dirt to be splashed onto my things. I guess in general in the future I would hope the van Trailers be cleaned more thoroughly. Also, there should be more emphasis online about the electrical connection for the trailer lights. This should be stresses much more like the hitch capacity was and had a video. There was little heads up about the electrical connection.

Excellent service the customer service personnel were professional

Ratchet was not working as should became loose my whole road trip, dangerous and unacceptable!

Slow only one representative present

Everything ok

The young lady that work the early morning shift is a excellent work keep the place well kept all the times

Need more worker