Comentarios de los clientes para U-Haul Moving & Storage of Calgary

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Calgary

Clasificación general:

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Leslie S.
Clasificación:

Maintain the equipment so it works properly!! Honor your credit coupons!!

Ronald G.
Clasificación:

Great location but I would strongly recommend better signs to indicate rental office and return area. Thank you

Dale R.
Clasificación:

El cliente no dejó un comentario.

Gezahegn M.
Clasificación:

Every thing is great

Myra L.
Clasificación:

El cliente no dejó un comentario.

Jamie L.
Clasificación:

Staff were helpful and accommodating but the trailer interior was not cleaned out.

Olubusayo A.
Clasificación:

I had dollies booked and paid for but they were not available for me. The staff that helped me knew he didn't have any but he billed me for it anyways and sent me on my way without even telling me that my order was short! I asked him about them and he was so dismissive about it. He walked away from me and waved me aside when I approached him at his desk! Thankfully I was able to speak with a lady that was very helpful. She listened, and even though she couldn't get me the dollies I needed, she gave helpful advice and made a note for the fees for the dollies that the first chap unjustly charged me for to be refunded. Good thing I checked the truck and noticed the dollies were not there and also that I was able to get dollies from another store. I may have been charged for losing the dollies I never got!

Stephen K.
Clasificación:

After booking a 15 foot uhaul for a 2pm pickup on a Friday for 24 hours I was told that the rental needed to be returned for 9am the next morning. Totally messed up my plans and I felt that the reservation shouldn't have been taken if there wasn't a truck available. Would not recommend.

Nicholas D. W.
Clasificación:

Nothing it was a pretty stellar experience. Both guys that helped me were polite, quick and straightforward.

Garfield B.
Clasificación:

The service was good overall,

Eric L.
Clasificación:

Great experience! The original truck booked wouldn't start. We were bumped to another truck right away and on our way. Thank you!

Harm S.
Clasificación:

The gentleman who assisted us was very friendly and helpful. But he was working alone as his associate called in sick and was scrambling and doing his best to assist everyone there. (We felt really bad for him). We arrived around 10am and didn't leave until 45+ minutes later as we had to wait for three other parties in front of us. Certainly not the fault of the customer service rep there. And not sure how this could have been avoided - perhaps on-call staff for busier days?

Boor D.
Clasificación:

You need to make sure the trucks have winter tires. It is very difficult to drove the truck without winter tires at time kind if weather. That is what happened to me yesterday I got stucked for 4 hours due to poor tire on the truck that I Rented.

Wayne H.
Clasificación:

Superb! everything excellent ubox worked perfect, went from Arizona to Canada. Great job Uhaul

Richard K.
Clasificación:

Everything was ready when I arrived in and out in no time

Richard D.
Clasificación:

Clean the unit so it can be viewed properly. The ratchet straps were very difficult to operate.

Gerard G.
Clasificación:

Friendly and helpful staff. Would recommend every time.

Mohammad E.
Clasificación:

I been a long time customer with uhaul. This is my first at this location. And it was the worst. They messed up on the mileage out at the time of rental and tried to say I drove more than 3 times what I actually drove. Thank god I took a picture of the mileage at the time before starting to drive. Also I reserved a dolly and a furniture dolly but they didn't have it at the time of my reservation. I had to buy one and pay out of pocket for a new one. Very bad customer service

Johanne J.
Clasificación:

Awesome!

Villarreal G.
Clasificación:

We were charged an after hours convenience fee simply because we didn't happen to go into the app and complete a drop off process (something that the salesperson DID NOT MENTION upon rental of the vehicle). We were also charged for a dolly and a blanket - BOTH we did not use. I am unimpressed with the initial and post service from this branch.

Jeff P.
Clasificación:

I am not impressed with your company. Even though you guys are easy to use. Your rates are miss leading. I expected to pay only .89 per km. Then to find out you charge in miles because you are a US based company. So in the end are paying more then is advertised. NOT HAPPY AT ALL. I didn't expect to pay what i did.

Richard L.
Clasificación:

El cliente no dejó un comentario.

Sadiq R.
Clasificación:

not enough staff i had to wait 2 hours to get a trailer and still have to return tye trailer by 6pm, and still wait till they load the trailer on my truck, and not enough information on what is needed on insurance

Nannette D.
Clasificación:

We were sent to this location because of a late return at Blackfoot. I will always use this location in future. Service was smooth and good!

Bradly U.
Clasificación:

Took over an hour to pick up a trailer. Seemed to be understaffed until I saw 2 extra people come out to help with an issue. Why can't the online check in be more comprehensive. Then I would just have to see someone outside and pick it up.

Lajos T.
Clasificación:

Friendly, quick and efficient. Always a pleasure to deal with. Thank you for the wonderful customer service!

DANIEL B F.
Clasificación:

Employees called in sick so only one customer service rep. The UHAUL computer system was down. The lady behind the desk was trying her best but it ws not a happy experience for me.

Dana F.
Clasificación:

We waited for an hour to pick up our reserved trailer. Stood in line for an hour while there were only two people in line ahead of us. Two girls at the desk. One disappeared for about half an hour. As we're finally paying and getting paperwork they're like “oK back at 3:30?” No that's when we were to pick up at 9:30. It now 10:30!! They told one couple that there wasn't room to drop off there truck at their destination in Red Deer. She actually asked them if they were OK with dropping it off in Edmonton. Two hrs away! After a move!!! The dude outside hooking us up sauntered around like he was on vacation. “Oh I forgot the electrical cord”. Slowly shuffle back in the shop. Shuffle out. It was horribly painful.

Pawel M.
Clasificación:

The best company

Dritan Q.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

Trailer has a gash on the side which had been noted by uhaul as a quick claim sticker was present. I didn't expect this small tear to cause me any issue but upon the completion of my trip all my content was soaked due to water leaking in from the cut. In retrospect I should have asked for another trailer or used duct tape to fix the gash.

Matthew S.
Clasificación:

El cliente no dejó un comentario.

Kenzie L.
Clasificación:

I'm extremely happy with the customer service that I received. I did not know that this location existed but I was denied from another location due to dropping off my truck late a couple times in the past and I'm so glad that I was as my experience was so much better than in the past. This will be the location that I go to and rent from in the future. It was awesome I was provided excellent customer service by Maria McKay. She was knowledgeable, professional and very helpful. I'm appreciative and very satisfied with my experience. Keep doing what you're doing no improvements necessary, in my opinion.

Alexandre C.
Clasificación:

El cliente no dejó un comentario.

Elisha G.
Clasificación:

El cliente no dejó un comentario.

Shanessa G.
Clasificación:

El cliente no dejó un comentario.

Joseph J.
Clasificación:

We rented the 26ft uHaul for 2 days, in Calgary. Day one we got stuck in the snow/ice more than once. Finally we had to call a tow truck and pay $250 to get us out. I called Uhaul to complain about the bald tires and the truck not being equipped for Canada‘s winter weather. The woman told me I should have called U-Haul roadside assistance and I would not have had to pay for the tow truck. She said in a very condescending voice that I should've checked my contract. Day 2. We got really stuck, again. I called U-Haul roadside assistance I waited on hold for a very long time. I received text messages that U-Haul was checking quotes. Finally U-Haul called me with a quote from a third-party. It turned out, we had to pay for the U-Haul anyways even though we called roadside assistance. WTH????? Uhaul is a sheister, lowlife company. In The middle of winter, in Canada, they are sending out trucks with bald tires claiming they are all season, which they are not and taking no responsibility or accountability for the repercussions. Complete BULLSHIT.

Hayley P.
Clasificación:

The lady at the front desk, I think Lydia is her name, was very helpful. She set us up during the pick and handled the return efficiently and very timely. We appreciate her help very much.

Kathleen M.
Clasificación:

Vehicles not filled up both last two times out of three that I received

David C.
Clasificación:

El cliente no dejó un comentario.

Samantha L.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Very friendly very nice would definitely recommend my friends thanks again and have a merry Christmas

Bruce C.
Clasificación:

I had reserved a storage locker at the time of trailer reservation, Upon arriving at the location to unload into the locker and return the trailer, I learned that this facility only had wooden crates that are stacked in a warehouse. I then had to locate a different style of storage facility, in another part of the city, and obtain a locker. Upon returning the trailer to the U-Haul facility, I was then charged an additional $21.00 for a late-return fee, which again, the customer service person had no control to compensate for the blanket inconvenience or override the late fee. To be fair, the trailer was in excellent condition and worked perfectly, but due to the associated inconveniences, I would not recommend U-Haul.

Golfredo V.
Clasificación:

All was very good.

Sharon C.
Clasificación:

El cliente no dejó un comentario.

Hartley J. K.
Clasificación:

El cliente no dejó un comentario.

Douglas M.
Clasificación:

Our rental was in good condition.

Colleen M.
Clasificación:

The young man we met when we arrived knew we were coming, had his paperwork ready and was very clear with how to hook up the trailer. I had a question for another department that he couldn't answer and he promised to put it on the file and get them to call me back......they did within an hour. Solid service.

Lee S. | Overall Experience |
Clasificación:

The staff was very friendly, accommodating and efficient in their tasks. It has been the best uhaul facility we have ever been to.

Lynette M.
Clasificación:

The customer service front end person was not easy to deal with ! She did not explain things gave another address to drop off the one way truck too which put me over in mileage which I had already put extra on! The service was poor and not friendly we were the only ones there too so she was not busy and I can see why ! Not helpful at all I will not rent there again ! I will not recommend this place to others either ! I had a much better experience at the Blackfoot location They also gave me another place to drop off my truck at in high river so o did not have to drive back for another location to drop off and pay extra for mileage which I already had ! I will recommend the Blackfoot location again the staff was pleasant and easy to deal with ! I did not pick up my truck there because I thought the other location was closer out of town! Sadly I made a mistake ! The truck was good and the ramp worked great ! Thx

LYNETTE M.
Clasificación:

I found the person who we dealt with was not very friendly a very snarky with me ! She did not explain things to us ! She did not give us the same address to return our one way drop off to the place either ! For a front end attendant and staff she was not friendly at all very hard to get any service from her ! Sadly I will return back to the place at I originally booked at on Blackfoot trail ! The staff there were very nice and friendly explained things to us great customer service !

Debra D.
Clasificación:

El cliente no dejó un comentario.

Anthony B.
Clasificación:

Equipment itself was adequate as expected. Check in/out process was a bit confusing being partly inside, partly online. Returned the trailer early but got an extra $20 charge for not completing the check out online which wasn't made very clear. A bit cheeky in my opinion, but I guess my fault for not reading the fine print. Probably would look for other options next time.

Kevin R. | First Impressions |
Clasificación:

Always a great service with Lydia. Will return and recommend to others

Vilme L.
Clasificación:

Just, Keep on being professional

JULIAN R. | Overall Experience |
Clasificación:

the facility was a mess. maybe they are renovating but right now it is a real mess. very dirty, very uncomfortable - even for the employees, poor guys - and very insecure. when i arrived to load my container (which i did not know it, because i was told it was a storage place, not a box) i was left alone in the facility. i imagine if a burglar had this kind of access... The place itself is far away from a well organized UHaul facility. There's not enough space to the amount of trailers, vans and trucks. For manouvering a truck or a car with a trailer, it's very very hard for an amateur driver. The staff was always nice, nothing to complain, only congratulate them for their work in this very hard workspace.

Patrick M.
Clasificación:

No window washer in truck at pick up

Dhruv J.
Clasificación:

I was billed wrongly for fuel and awaiting credit. I was told vehicle is outside and after searching for 5 minutes, when I couldn't find it, I was told it is on the rear side which was like a few minutes walk on icy/slippery gravel lot!! When I went to pick up the truck sharp at 10 AM, there was no one at service desk for 5-10 mins and I kept waiting. Overall, pretty poor customer service.

Max B.
Clasificación:

I think I was over charged for the milage. I only drove 50km but was charged for 55miles. For the amount of gas I used that would be impossible in a 1 ton truck.

David M.
Clasificación:

Professional fast service made pick up and drop off easy.

Diogo M.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

JOHN F.
Clasificación:

My biggest problem was trying to find a copy of the receipt to be used for tax purposes that had the amount paid and the GST amount. Is it possible to have these available on the login page?

Adam D.
Clasificación:

Always a pleasure dealing with this location. Thank you for making the truck pickup an enjoyable experience!

Brent W.
Clasificación:

Nothing, couldn't have been any better

John S.
Clasificación:

Uncleaned trailer, great knowledgable people staff signing me up, hooking me up and dealing with my unsupported return issues in Armstrong. Calgary staff were excellent, performing above and beyond!

Graham T.
Clasificación:

it was not easy to find the main entrance door..not marked well. even though i did the ride share no contact option, i still had to go inside and stand inline behind customer and wait, to get my key...i thought the ride share option would speed up the process and not make me stand in line?

Adam D.
Clasificación:

This location is a hidden gem. It's not busy, the staff is knowledgeable and we're always in and out. A special thank you to Chelsea and all the staff for always making sure we have what we need. Thank you for doing such a fantastic job!

Brent R.
Clasificación:

Jamie was very knowledgeable, professional, and helpful during the pickup. The drop-off was smooth and hassle free. Highly recommend this location.

ka wing Y.
Clasificación:

Rented 15" truck that only came with 1/4 tank left. Was told to not refuel by the person helping me out. Return the trunk, got charged for $30 refueling fee (which the employee basically lied to me about) and I was charged for the cost of refueling a FULL TANK. When I clearly only used 1/4 as confirmed by the initial fuel reading and odometer records. Been over 48hrs since there was a response from UHaul. Terrible customer service I would not recommend this location to anybody.

Colin A.
Clasificación:

El cliente no dejó un comentario.

Neil V.
Clasificación:

Winter tires on vehicles to be used in winter conditions. Other than that, exemplary.

Lisa R.
Clasificación:

Not the best parking lot, found spots too close together.

Christopher H.
Clasificación:

El cliente no dejó un comentario.

Patrick E.
Clasificación:

El cliente no dejó un comentario.

DONNE JAMES B.
Clasificación:

I had after hours drop off

Leonard A.
Clasificación:

My pick up location was changed without notification. The new location had two people working who were incredibly slow with no concern for the customers. We stood in line for 40 minutes and only one person had been helped. The lady at the desk was very rude and snarky. The truck had windows so dirty that we could barely see out of them. The truck had less than a quarter tank of gas and a broken passenger side seat belt. My experience was beyond terrible and I would recommended trying another rental company. I called their 1-800 number to complain and got passed to two or three different people and didn't get a single apology. Best they could do was $50 off. Thanks U-Haul.

kriss K.
Clasificación:

El cliente no dejó un comentario.

Brayden E.
Clasificación:

One person working on the 1st day of the month, equipment was not clean, there was stacks of loose blankets piled in the back of the truck when I went to put in the blankets I had rented that I had to help clean out before I could leave. I was charged for more Fuel than I used, with photo evidence of the Fuel level when I returned the vehicle and a cleaning fee when the truck wasn't clean to begin with.

Robert N.
Clasificación:

very good staff and turnaround; but unit was dirty on the outside; 6 x 12 trailer should have a crank to lift off the hitch it's too heavy otherwise.

Robert S.
Clasificación:

If a person only uses the equipment for one day, there should be a daily charge not a 3 day charge so you pricks can double charge for the same piece of equipment. Needless to say I'll never use uhaul again. I mean 500 fuckin dollars for a one day rental!! Get stuffed.

Joseph M.
Clasificación:

The guy sold us the wrong hitch after installing it on the vehicle himself, a 3” drop hitch, which made the trailer sag on the back end of the vehicle and then they wouldn't let us return it the next day. Made us buy a more expensive hitch And denied selling the wrong hitch to us the previous day.

Doris E.
Clasificación:

Long que.Unfreindly website.we were rold to sign online to get the keys we could not see the steps.Drop off we were told to check the car in another error kept saying our lovation setting not enabled. That waa so stressful.

Romano M.
Clasificación:

The service at the pick up location was fine and I cannot think of possible improvements. I've however had issues twice now with U-Haul. The first time was at another location years ago and this time with one of the online reps. I would really like to discuss with someone on phone as I'm really considering not using U-Haul again if I chose to rent moving vehicles/equipment.

Michelle A.
Clasificación:

I arrived at the location to pick up the trailer I was renting and there was no trailer, they sent me to another location who was suppose to wait for me to get there and he had no clue I was coming. Was put a little out of place when I called to confirm my trailer rental and signed in on line and there was not trailer, that was time and more money than I expected to pay driving around

Timothy O.
Clasificación:

El cliente no dejó un comentario.

Timothy O.
Clasificación:

El cliente no dejó un comentario.

Douglas K. B.
Clasificación:

El cliente no dejó un comentario.

Jon E.
Clasificación:

Was not my original location. Had to go a long way out of my way. Resulted in additional mileage. Counter was lined up for well over an hour. Checked in online and my truck number was not there

Scott M.
Clasificación:

Wipers did not work on truck. Reservation included the rental of 2 furniture dolly's which they didn't have. I was told they are on a first come, first serve basis... if this is the case why allow customers to add equipment to their reservation? They did manage to find me 2 at another location and didn't charge me but still defeats the purpose & was not convenient. Previously I reneged from the Blackfoot location & they had the truck ready with the rental equipment in the back. So this did not make sense to me.

Norman S.
Clasificación:

Told person at drop off about tailights not working.

Ryan B.
Clasificación:

The staff at this location Are great, but for some reason, on oct 30 at 530 PM there is one staff only for returns, and some jerk parked a car hauler right in the middle of the only way into the parking lot. The staff was excellent, and she processed my return without making me stand in line with a small child, but U-haul should treat their employees with more respect, which means more staff especially all hands being on board at month end (ie pay them overtime too!)

Rodney W.
Clasificación:

El cliente no dejó un comentario.

colin B.
Clasificación:

My truck was not available at the location that I reserved it at. Truck only had a quarter tank of gas in it. Customer service was not helpful and was unfriendly. Drop off location changed at every directed site. Nothing was the way that it should have been according to my contract. The only way that they finally allowed me to drop off the truck at a U-Haul authorized dealer, 30 minutes away from the original drop off site, was after I spoke up about my mistreatment. On a day when I have so much to worry about during the move, the last thing that I need is inconsistent information and misguided employees who don't know what is going on.

GORDON C.
Clasificación:

El cliente no dejó un comentario.

Dave H.
Clasificación:

I tried to rent at a different location and my rental got moved to this location without informing me. I then needed to drive across town to the location where my rental was located. I arrived and the pickup was covered in snow and not drivable (The snow arrived 2 days prior so there was plenty of time to clean the vehicle and make it acceptable). I told the staff of the issue and they gave me an old broom to clean the vehicle. After trying to complete the process it was not working and i asked to switch my rental to a van which was also covered in snow and dirty in the back. The windows were very filthy making it less safe to drive as well. The staff did not go over any controls on the vehicle or walk around to do an outside inspection to check for damage. I also had to pay for extra KM's compared to where my original booking was located which was not taken into account.

Donald C.
Clasificación:

El cliente no dejó un comentario.

Haley L.
Clasificación:

The entire parking lot was a skating rink, the truck was not clean and had someone else's belongings in it, it was not sanitized even though we're in the middle of a pandemic! There was ice on the truck an inch thick that I had to figure out how to get off by myself. There were no winter tires in the truck so I was sliding around and getting stuck constantly. No one knew what was happening with the truck itself when it came to if it had gas or not. The mileage gauge was also very off and I was almost charged $350-$400 for going 30 km as it was multiplying my distance drastically. The store had no clue what has happening and was claiming I had not been initially charged until I showed them my bank account. I was very displeased how this store was working and they had no intention of resolving this for me until I got upset. It was mayhem. I will not be going back.

Lineth N.
Clasificación:

The manager was chewing his food and talking with at the same time. He did not do a walk around the truck because I want it to finish his lunch. When he give me the paperwork and keys. It did not match the truck miles and fuel level. When back to him and he just wrote a line in my paper work. No changes to the actual paperwork. When I drop off the truck he try to charge me for not filling up the fuel tank as per the paper work and show him the paperwork he gave me and he's “note” his own writing. He denies doing it. I am still waiting to hear back from the called centre to adjust my bill. I have pictures to price it.

Norman H.
Clasificación:

Easy to arrange rental and check in when done. Good staff and pleasure to deal with.

Curtis B.
Clasificación:

The truck has not been cleaned out and had broken glass on the trailer floor causing damage to a number of our items. Also snow and ice had to be removed from the truck.

Russell P.
Clasificación:

friendly staff and easy process.

Calvin G.
Clasificación:

I am very disappointed with the service received at this location. I will never use this location again and would recommend against it to all family/friends as a result of this experience. The following were the main issues that I experienced: 1. I had reserved a furniture dolly and a hand truck dolly in advance only to arrive to find that the uhaul agent did not have any left as they had all been rented earlier that morning. What is the point of reserving in advance if they can still be sold out? I had planned my move around having access to this equipment which really inconvenienced me. 2. The uhaul agent did not show me where the truck was. I had to walk around the massive parking lot in -20C weather searching for the truck with many similar models. Each truck was covered in snow which made it difficult to identify which one was mine. 3. The truck itself was not in customer ready condition. The truck was covered in snow and ice forcing me to use my personal ice scrapper to clean the vehicle. This should have either been provided or done in advance of the rental. In addition, the box of the truck had garbage (boxes, tarps) leftover from the previous customer. The box was also covered in an excessive amount of dirt and leaves which had not been cleaned up after the prior customer. 4. I witnessed one of the uhaul agents be extremely rude to another customer. Even though the agent was pleasant with me, I felt unwelcomed in the store and uncomfortable with how the other customer was treated.

jhoanna a. | First Impressions |
Clasificación:

My credit card had gotten charged for the first month of the storage containers that I had booked.. When I had booked it online, it clearly says that the first month's storage rent is free. When I was at the store, they had confirmed that the first payment will be charged on Aug 28th instead of July 28th. Please reverse the charges or do not charge my credit card for the second month of storage.

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