Customer Reviews for U-Haul Moving & Storage of Burnsville

7,834 comentarios

1630 W Hwy 13   Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

(952) 894-6760

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(952) 894-6760

1630 W Hwy 13
Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The truck worked just fine, and was a last moment change because we couldn't get the trailer lights to work properly. The only issue we found was that the two wheel dolly in the truck was broken, which we brought to the attention of the person who met us when we returned the truck

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

In and out after a long day of moving

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELINA B. 
Clasificación:
4.0

They had a customer complaining and yelling at them while people were in line waiting and accusing them of being racists. I do not know what went on before I got there but I thought the workers were professional and did what they were supposed to.

LAURIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JonLuc M. 
Clasificación:
5.0

T R U C C I N'

ROBERT T. 
Clasificación:
1.0

I have had the workers there like to me, they have scammed me, I will be contacting costumer support. This was a terrible experience and I will never to to u haul again. They have lied to me and after saying one thing changed it within two hours.

viktor A. 
Clasificación:
3.0

I picked up truck at scheduled time. It wasn't real clean...most importantly the windshield was quite dirty. I had ordered 2 dozen moving blankets. They said they didn't have any to which I was quite dismayed. Then they said they did have some dirty ones that werent' folded. I gladly took those. But...I had placed my order way in advance so I wouldn't think having 24 blankets would be a problem. Other than that, the employees were very nice.

Patricia P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sang B. 
Clasificación:
5.0

Two guys in a bar have a chat about how hard life is , one of the guys getting evicted out of his house. Guy number two wraps his arm around his friend and says, “ well Ernie if you need to move you can go to uhaul because just like my ex wife , they're cheap, easy, fast, and efficient “

GABRIEL M. 
Clasificación:
1.0

Need more workers. The wait to pickup was over 30min. The guy working was doing his best though.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Z. 
Clasificación:
5.0

Able to take advantage of FREE storage for one month. Staff was good and storage unit was exceptionally well maintained and climate controlled.

Mark H.  |  Overall Experience 
Clasificación:
5.0

Picked up truck with mobile pickup. Order had 2 furniture dollies which I paid for but were not in the truck. No place on mobile pickup or dropoff to indicate they were not in the truck.

Douglas J. 
Clasificación:
4.0

The truck I rented had a large hole in the roof of the box. The drivers side wiper was held on by zip ties and the right front tire was was very low on air upon arrival. Also the ties holding the bag and dolly were already broken which we did not use but luckily did not get charged for.

Carlos J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

tewodros N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad B. 
Clasificación:
5.0

Very well run operation. Have rented from Uhaul operations around the country and this location is as good or better than any of them. Much appreciated.

Russell Q. 
Clasificación:
5.0

You guys are awesome. Thanks.

paul S. 
Clasificación:
5.0

The two young guys with tattoos were saints. Actually everyone at the Portland store were amazing

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alondra B. 
Clasificación:
5.0

The employees were very helpful both with my checkin and dropping off of the vehicle.

Mark P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chad P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy h.  |  Overall Experience 
Clasificación:
5.0

Can't thank the personnel at this location enough. They were helpful, friendly and attentive to our needs. Thank you all for a great experience.

Mae C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon w.  |  First Impressions 
Clasificación:
1.0

Everything was fine until I had to check out. Moving across states and learning you have to close it out in person was challenging. Then I called uhaul to close out the account, couple weeks go by and I get charged for another month. Call uhaul again, nothing they do about it. Say it's my fault for not stopping in. It will be the last timing using the storage unit

Samuel w.  |  Overall Experience 
Clasificación:
5.0

Gabe, Robert were extremely helpful, accommodating, and courteous through my whole experience with the truck rental return process and storage unit. Thank you, Carol

Carol L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

Friendly, helpful, professional. Made sure to explain everything so I was confident in what I had to do to drop off the vehicle without incurring extra charges.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

This was the most efficient place I have ever seen. A+ for the entire experience and the man who helped me was incredible. In and out in 10 minutes max.

Megan M. 
Clasificación:
5.0

Everything was easy!

Jon P. 
Clasificación:
3.0

The average rating is for the Bloomington location. I reserved a trailer at Bloomington location. When I came to pick it up I waited 20 minutes to fine out it had a flat tire and they had no way to replace it. I had to drive 10 miles to this location to pick up the replacement.. Burnsville was very good. Bloomington wasted an hour of my time and added 40 miles to more to my driving.

Don E. 
Clasificación:
5.0

It was easy to book a reservation online, and the check in/check out at the location was fast and easy. Very friendly and helpful staff! Really liked the van; it was easy to drive and the backup camera gave me confidence to get into tight spots. Thank you so much for helping us with a successful move!

Lora T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H. 
Clasificación:
5.0

Nothing can be improved ! Great crew,

Steven W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose Q. 
Clasificación:
3.0

Equipment was very dusty and the check oil/service oil light was on… I called to tell them and they acted as if it was no big deal.

Sonya J. 
Clasificación:
5.0

Awesome easy simple service.

Karen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

I rented four different prices of equipment. Seriously I need to complete a review on each one? This is just one more area where this company is discombobulated. In the heat of the moment, when more than half the country is moving because of remote work. Ya all are just surving and not thriving. based upon the email and this review I DONT EVEN KNOW WHAT PIECE OF EQUIPMENT THIS REVIEW IS REFERING TO!

Connor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth P. 
Clasificación:
5.0

Great service, convenient location, reliable equipment. Everything was as expected. The service representative even took extra time to make sure that everything was working appropriately before we left your facility. Really appreciate the extra detail.

Tracy S. 
Clasificación:
5.0

Big truck go brrrr

Hannah L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance B. 
Clasificación:
4.0

Beautiful service 👌

maly P. 
Clasificación:
5.0

Employee who helped me was very nice

Gabriela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathie P. 
Clasificación:
3.0

Difficulty checking in trailer after hours. Hard to get thru to location and kept getting rolled to customer service and very lomg wait times. Had to call multiple times over 3 days to get my issue resolved. Was also charged a late fee check did get refunded.

Christy S. 
Clasificación:
5.0

Nothingh I think great service and equipment

JORGE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

When I dropped the truck off the people at the Burnsville location could not have been any more rude or less helpful as i tried to ask questions

Cameron K. 
Clasificación:
1.0

Get more professional and clean cut people working their

CAROLYN W. 
Clasificación:
5.0

Nothing everyone was very good I was very pleased

Richard F. 
Clasificación:
5.0

Staff provided good customer service. Truck was good.

Anwar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

Was quick and easy. Eagan location Eric was so rude. Will never go to that location

Dzmitryi Z. 
Clasificación:
5.0

I can't think of anything. Fast, efficient and friendly.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
3.0

El cliente no dejó un comentario.

jason S. 
Clasificación:
5.0

The staff was so nice and made my morning less stressful!

Marilyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
2.0

No where to park. Get a bigger lot or store less equipment. Seriously I would not even have accepted the discount to take it there if I knew it was so hard to maneuver in and out and find parking. Will be actively avoiding this location in the future.

Isaiah B. 
Clasificación:
5.0

Needed to help with a last-minute emergency move, and they came through. Seemed like a great crew.

Randall H. 
Clasificación:
5.0

Checking in/return went smoothly for both the truck and auto transport.

Carol L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk H. 
Clasificación:
3.0

Explaining the extra charges rather than printing a receipt and walking away.

Randy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl G. 
Clasificación:
2.0

Employee was not happy that I did the “return truck online” process, but my online reservation said to do that when bringing the truck back so I followed all the prompts, parked it in a spot, took the photos and when I brought back the key he rudely stated I should have parked it right up front so they could inspect it and done the return process for me

Mjchael M. 
Clasificación:
1.0

AC was broken. The floor was popped up and allowing heat to come into the cab from the engine. The truck was dirty. Worst experience I have had with uhaul.

Ryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete S. 
Clasificación:
5.0

Fast, convenient, friendly employees, good price, equipment well maintained and the trailer towed effortlessly. Gracias.

Susann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maynard T. 
Clasificación:
2.0

There was no working fan in the truck on a very hot day. It was extremely uncomfortable. I asked for a discount and they said they don't offer discounts. They didn't seem very concerned about it.

GREGORY R. 
Clasificación:
4.0

The guy with the beard was awesome. He made me laugh and helped bring tmy morning in with a smile! His personality was just what I needed! Very knowledgeable and helpful.

Dianna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fana A. 
Clasificación:
5.0

extremely professional and made me feel right at home.

scott T. 
Clasificación:
3.0

El cliente no dejó un comentario.

gamal W. 
Clasificación:
5.0

Picking up the vehicle and dropping off the vehicle was a good experience. The customer service people were respectful and pleasant! The vehicle was great. I have rented many times and each time have been satisfied.

Lori L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesson E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iowa P. 
Clasificación:
3.0

Location and Employees were nice and friendly Truck was old defrost fan did not work and back of truck was leaking

Marcus J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA H.  |  First Impressions 
Clasificación:
5.0

The young man that waited on me was knowledgeable and walked me to my site and made sure door went up and unit was clean.

THERESA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Florine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mychael h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles h.  |  Overall Experience 
Clasificación:
4.0

Great experience overall, I ended up needing more space. The location I moved to had a decent amount better rate for the new size and slightly more convenient standard access hours.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHENELLE W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Leah R.  |  Overall Experience 
Clasificación:
5.0

Great overall experience with the entire team and a special Thank You to the manager who definitely sets the example of how to take care of a customer! I am grateful for his help and his teams commitment to professional customer service!

JOE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen K.  |  First Impressions 
Clasificación:
5.0

I have done business here before with rental equipment....I did not think twice about coming back to rent a short term storage locker....staff was great to work with!!

Todd O.  |  First Impressions 
Clasificación:
3.0

The app was horrible. Not easy to upload my license, change my reservation. I tried checking in my uhaul truck and could not and was on hold for almost 40 min before hanging up. I ended up having to wait to return my truck until the location opened which caused me using more miles and gas. Would not recommend dropping off your truck after hours.

Kristin M.  |  Online Move In 
Clasificación:
5.0

They were so friendly and helpful when I needed any help. I thought that there price for storage was great and a great location for our family!

Barbara L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurinda N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arbery B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

dione m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC W.  |  First Impressions 
Clasificación:
5.0

Melissa is the best manager ever. She keeps the place clean and tidy. The staff is also friendly and helpful. We had a great experience. We highly recommend using Burnsville Uhaul.

Daniel R.  |  Overall Experience 
Clasificación:
5.0

VERY HELPFUL STAFF!

JOE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenea N.  |  Overall Experience 
Clasificación:
5.0

The gentleman who helped me obtain a storage unit was very professional and helpful. I highly recommend this Uhaul location!

Laurinda N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

meti m.  |  First Impressions 
Clasificación:
4.0

I think the corporation should invest some funds and up date a very very very needed computer software AND hardware gear. The PCs are crap and antiquated. The POS stations do not work and most credit cards have to be typed in manually.

MARK P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Great place to store your stuff. Usually always quiet and the carts were a huge help!

Melissa P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa g.  |  Overall Experience 
Clasificación:
5.0

It was frustrating to have lights go off every 20 min or so. Also frustrating was the lack of lighting in the unit and no electricity available. Also, the dumpster was not readily available, even for a charge. Therefore, much junk was just left. Otherwise, the facility was good.

JILL E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B.  |  Overall Experience 
Clasificación:
5.0

My U-Haul truck rental and storage experience was excellent and made my move much less stressful. U-Haul gets a high recommendation from me.

Amber C.  |  Overall Experience 
Clasificación:
5.0

Very calm, helpful staff.

NINETTE V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mavis V.  |  Overall Experience 
Clasificación:
3.0

I have been using this storage facility for several years. Always been easy to deal with and pay for. Sometimes the customer service is better, but it's never been really bad. Busy place, so somtimes there is a wait, but understandable.

KAREN O.  |  First Impressions 
Clasificación:
5.0

Everyone was super nice and efficient. Facility is clean and feels safe.

Melissa T.  |  First Impressions 
Clasificación:
3.0

Overall this was a good experience. Only downside was I was told initially that the rent for the unit would be refunded prorated. When I moved out, I didn't get a response for 20 days after I submitted the move out request and didn't get my prorated refund back either. The unit itself was clean, secure and easy to use. Would recommend but with the disclaimer about not getting the prorated refund at the end.

Andrew L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY V.  |  Overall Experience 
Clasificación:
5.0

My Experience with U Haul has been Outstanding so far. Melissa helped me and she was fast and efficient and answered all my questions before I could even ask.

Jacob R.  |  First Impressions 
Clasificación:
5.0

I had a great experience working with the staff. Friendly and willing to help if needed. I had an issue with billing my second month, but they were able to fix easily and without any other issues.

William T.  |  Overall Experience 
Clasificación:
2.0

As stated above, I reserved a locker at Relaible Mini warehouse, Apple Valley, MN listed in your website as an Available option! I just moved to MN from NC with all my stuff. Only to find out that the facility is still under construction!! I was NOT told this. Completely I acceptable. I had to go to another facility in Burnsville and get 2 smaller lockers (on different floors) rather than the 1 larger one I reserved and for more money. I had to pay my movers an additional $200 due to the travel time to new locker and the fact they had to go upstairs for one of the lockers. I'm completely dissatisfied with this situation. I spoke with a manager yesterday who gave me a small credit to be used later, but I am Not satisfied with this. It was a huge error on your part to have on the website and it says it is open and available. This is false information. The Burnsville facility was helpful and I have nothing against them. I also had an issue with my uhaul truck rental that I reserved in Canton, NC (when my scheduled movers never showed). I arrived to get my truck and was told they didn't have my truck. I had already driven an hour one way to get the truck and had to drive an additional 30 mins to get a truck in Asheville, NC. This whole uhaul experience has been awful. I need someone to contact me please.

Sarah O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eron Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

The only thing was when we moved it was a hot humid day and inside the storage building was 100 times worse. No air or A/C or even air flow of any kind. But overall our locker was secure for the 4 years we had it

haley r.  |  Overall Experience 
Clasificación:
1.0

We are being charged monthly fees/late fees when we've move out of our unit! We moved out TWO months ago and I've gotten several emails/letters in the mail saying we owe money! We've submitted all the correct paperwork and the unit is empty, lock removed and clean. I've gotten no response from the office.

Erica K.  |  Overall Experience 
Clasificación:
5.0

Staff very receptive and helpful!

Juan L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

We had a great experience. Clean maintained storage facility.

erica l.  |  Overall Experience 
Clasificación:
5.0

I moved a 3 bedroom into storage by myself. It was hard but uhaul and it's services made it a great experience.

Blanca M.  |  Online Move In 
Clasificación:
5.0

Excellent customer service from the woman who helped me at the front desk.

Andre L.  |  First Impressions 
Clasificación:
5.0

I found the rates to be competitive, the facility well maintained, and the people who worked there to be knowledgeable friendly and very helpful.

cheryl u.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI J.  |  First Impressions 
Clasificación:
5.0

Everything went about as smooth as could be asked. Friendly and knowledgeable staff.

William T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

erika n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A.  |  First Impressions 
Clasificación:
5.0

Best u-haul in the twin cities. Fix your alarm tho ugh please.

Pete C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

valerie g.  |  Overall Experience 
Clasificación:
1.0

Mold in units Maintain humidity better and use mold inhibitors.

ryan h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHA K.  |  Overall Experience 
Clasificación:
5.0

Thank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.

YAHEL E.  |  First Impressions 
Clasificación:
4.0

My alarm disarm card never worked for my entire stay. I was told "you'll hear the alarm but dont pay attention to it" So I didnt pay attention to it and took care of what I needed. Nobody ever came to check and see if I belonged there.

todd k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misael C.  |  Overall Experience 
Clasificación:
4.0

the only thing was that the day of my check in it took an hour to check in which to me it was longer than any other place. Not very happy with the long wait.

damairs h.  |  Overall Experience 
Clasificación:
2.0

Your customer service is the worst for such an easy facility to maintain. I was wrongfully informed on "pro rating" my unit if I didn't use the whole month. Unfriendly customer service and everyone there seemed to hate their job. It's sad that the best part of my experience was my unit was close to the door so it was easy to move in and out. Get people who actually care about their job.

Scott F.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.

Reginald S.  |  First Impressions 
Clasificación:
4.0

The access to the locker and the locker itself was great. This tends to be a very busy site and I had some trouble with the online ending of the locker reservation. However, Alex Wise helped me out over the phone and took care of everything very quickly. I would not hesitate to use this site again for any storage needs in the future.

Brian & Rebecca B.  |  Overall Experience 
Clasificación:
4.0

Everyone but Melissa was an idiot. Thank god she is there or I would not be.

THOMAS G.  |  First Impressions 
Clasificación:
5.0

Staff is welcoming, friendly, and knowledgeable

katherine m.  |  First Impressions 
Clasificación:
5.0

Very pleased with the service and storage unit. If I need storage in the future I will be contacting this facility again. Gracias.

Karen C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Skipper H.  |  First Impressions 
Clasificación:
4.0

The only complaint I have is that there was a musty odor when I cleared out the storage locker which was unexpected, especially since everything was clean and dry inside. Other than that, I have no issues with our experience at this facility.

CATHERINE H.  |  Overall Experience 
Clasificación:
5.0

The staff was always there to answer any questions we had.

MARJORIE J.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff.

James M.  |  Overall Experience 
Clasificación:
4.0

Very professional and hard working crew. Thanks for your help during the covid crisis gentlemen.

Terrance Q.  |  Overall Experience 
Clasificación:
2.0

Went in a moved out and told them I would be out by the end of the day and they said they couldn’t close out my room because they were closing soon..... so I went online to do it and a week later with no response I called 30 minutes before Closing and magically in 5 seconds my room is closed out....

JUSTIN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony T.  |  Overall Experience 
Clasificación:
3.0

This site is ok, but I think the Uhaul system has a lot of miscommunication, like I don't know I need to schedule ahead to get my Ubox. After I get them to bring out the Ubox, they didn't take it back to storage and just leave it outside for 5 days which is the next appointment i scheduled when the weather is -10 F.

PoHung W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David U.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Chaquetta T.  |  Overall Experience 
Clasificación:
5.0

I loved that it was 24hr access, it was clean, and secure! ¡Gracias!

Kazoua Y.  |  Overall Experience 
Clasificación:
1.0

I used this facility to rent truck for my moving as well. I was intimidated and abused by the staff. The associate does not have have a concept of respect and what is to work on customer services. He was extremely rude and inappropriate, the man thinks he is the big macho talking to me like I was garbage or had some type of thing going on with him! I never experienced such of tragedy from an employee from Uhal. I moved few times and I noticed his poor behavior and not to talk about his work ethics! I wonder if he knows what I am referring to. The supervisor in charge was just as bad to communicate and understand and abide by work policy and rules!! Totally scary and frightening for a single woman that is paying for the equipment!! These experiences were unreal to me! For real!!!

Artemis P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex O.  |  Overall Experience 
Clasificación:
3.0

The first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I've seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that's great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I've been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don't like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole

Kirstin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A.  |  Overall Experience 
Clasificación:
5.0

From move in to move out the Burnsville staff was helpful, knowledgeable, and friendly.

beau r.  |  Overall Experience 
Clasificación:
5.0

Would recommend

KIM D.  |  Overall Experience 
Clasificación:
5.0

Very good job with everything! Impressed, as always, with U-haul.

KYLE A.  |  Overall Experience 
Clasificación:
4.0

I never had to use my card to enter the building in which my storage locker was in. Door was always opened. So, I felt it wasn't so secure. But everything was above good

Mary B.  |  Overall Experience 
Clasificación:
4.0

Very nice people

Manuel M.  |  Overall Experience 
Clasificación:
5.0

Quick fast and professional friendly Gerrllklkkkkkky l dish

Amy D.  |  First Impressions 
Clasificación:
3.0

It said online I was eligible for 1st month free storage, but my card was charged. I called around 2:30pm and the employee over the phone said a manager would call me right back and they never did.

Ayan D.  |  First Impressions 
Clasificación:
5.0

It has been a pleasure coming in each month to pay my Storage Bill. I'll miss not coming in but now I won't be paying the Storage Bill anymore and I'm really going to like that. Thanks! C. L. Haugen

clare h.  |  Overall Experience 
Clasificación:
4.0

Did not have 24 hour access. Had to get manager to unlock (my) storeage building to access my storage unit in order to move my property out.

Dayton C.  |  Overall Experience 
Clasificación:
5.0

Outstanding Facility.!!!! Everything was better than I expected. I will definitely be back and I will definitely tell anyone I know to go there. A+ !!!!!!!!!!!!! Wonderful Company Wonderful Staff

Paul J.  |  Overall Experience 
Clasificación:
5.0

90% of the staff was outstanding....going above and beyond to be helpful and courteous. we even made some new friends of them and i would totally recommend to others because of them.

pam K.  |  Overall Experience 
Clasificación:
5.0

There was some nuisance tripping of the alarm to my unit (while moving in) but the issue is being addressed.

James M.  |  First Impressions 
Clasificación:
5.0

Convenient location. Employees were helpful when needed.

ed b.  |  Overall Experience 
Clasificación:
1.0

I felt scammed from day one using this facility for storing my stuff while I move out of state temporarily. I would NEVER recommend the Burnsville location, worst hassle.

Frederick M.  |  Overall Experience 
Clasificación:
4.0

I am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Gracias 

Sandi g.  |  Overall Experience 
Clasificación:
5.0

Awesome

Abdirahman M.  |  First Impressions 
Clasificación:
2.0

Beautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!

Loren Craig K.  |  Overall Experience 
Clasificación:
5.0

N/a

Dennis S.  |  Overall Experience