Service was super speedy and helpful. I had "checked in" online beforehand, which I think helped as well. Quite impressed with the three people I interacted with between pick up and return.Sean W.
Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd
Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Parker D.
Customer service was excellent,TIMOTHY S.
Yard is tight for maneuvering a dually pickupSteven S.
El cliente no dejó un comentario.Phillip F.
El cliente no dejó un comentario.DAVID P.
The guy that I met with at the front desk was very rude. And treated me like I was stupid. He uncharged me on a few different things. Would not recommend.DRAKE R.
The woman who helped me hook up the trailer was very friendly and helpfulGEORGE S.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.KARL R.
El cliente no dejó un comentario.Janice C.
Great teamMichael R. | Overall Experience
El cliente no dejó un comentario.RONALD S.
Excellent attentionEdgar E.
El cliente no dejó un comentario.Grace H.
El cliente no dejó un comentario.RICHARD K.
The trailer was basically clean, however it could have been swept out.RANDALL L.
El cliente no dejó un comentario.Laarni S.
El cliente no dejó un comentario.Joseph B.
A+ and 5 stars for them, they were squared away!!!Andrew H.
El cliente no dejó un comentario.Gregory B.
Great group of employees ThanksMichael R. | First Impressions
El cliente no dejó un comentario.Michael R.
The app and website would not let me return my rentalANDREW P.
Gary is the best part of this location, he is so kind an employee that is totally worth keeping.CELINA P.
El cliente no dejó un comentario.Sydney S.
El cliente no dejó un comentario.CAMERON C.
Your website needs a lot of workRichard K.
El cliente no dejó un comentario.Brent M.
Cody and the other guys were wonderful. Efficient, friendly, and quick. GraciasAlbert N.
El cliente no dejó un comentario.Martha W.
There was no way to estimate or know how much gas to put in the tank to get the fuel gauge to the right level. It should be included in the rental agreement email since they don't give out paper ones anymore.Jared K.
Wonderful service and employees!Chase P.
El cliente no dejó un comentario.RORY A.
Awesome service and people!Troy M.
El cliente no dejó un comentario.CHRIS P.
El cliente no dejó un comentario.CESAR A.
El cliente no dejó un comentario.KRISTIN N.
El cliente no dejó un comentario.Jack R.
I waited for more than 45 minutes after the location opened for the 1 minute it took to process my check-in for my returned rental. Rather than ask a customer checking-out to wait 1 minute to check-in my returned rental I was kept waiting for 45 minutes. No longer can you just drop off the keys because to do that is subject to a "convenience fee". My only other option was self checkout. I shouldn't have to self checkout considering I was there and it literally took 1 minute to process me out. That is an example of terrible customer service. I personally have run businesses for over 20 years; I run three now. I would never keep a paying customer waiting 45+ minutes for a process that takes 1 minute because I'm busy. Yes the location was busy, but once again the process took 1 minute to complete. It is very simple to tell the next person in line "I'll be right with you as soon as I check this customers return in". My reservation to pick up my rental went smoothly and was handled well but the return was terrible and consumed so much time my plans for the day had to be altered. The excuse I was given only when I asked why I was waiting so long was "we are busy with other customers". At no point did anyone say "We will be right with you", nobody acknowledged me or the other customer waiting to return his rental, and nobody walking back and forth apologized for the delay. I can see customers checking in to pick up their rental are far more important and can't possibly be asked to wait 1 minute to process a customer returning the equipment they rented and complete the transaction. I have always used U-Haul to handle my moving needs, I will have to rethink any future needs in light of transaction.NICHOLAS L.
El cliente no dejó un comentario.Gary J.
Figure out a better solution for gas. I didn't like that I had to guess how much gas to put in. It felt like a slimy business practice to me so that Uhaul could end up with more gas than I had when I was given the truck.Cameron N.
All hoursGordon L.
Very good at accommodating and allowing multiple extensions due to unforeseen circumstances. Thank you for the rental and great customer service!BRITTANY S.
El cliente no dejó un comentario.BRADEN H.
I had a really stressful experience trying to get in contact with corporate customer service representatives and there was some confusion about where I could return the truck, BUT the employees at this location were very nice and understanding and they did everything they could to help me out and I appreciated it so much! They all deserve raises!!Benton A.
El cliente no dejó un comentario.JARED T.
The U-Haul Center in Provo is well maintained and very nice. Employees are knowledgeable. Trucks are well maintained and clean. Very different experience than the pick up in Kentucky.Braeden F.
Please see my comment above about rates and lack of customer service. Something needs to change and I feel I am owed a refund of 3 days.Jason B.
I was very surprised over how much the boxes held and how well in tact they were when arrived to our new place.DAVID T.
Was charged an additional 258.00 upon returning the equipment in the same condition I left with it. I will not use or recommend uhaul again because of this sneaky double charge you guys didTaygen S.
El cliente no dejó un comentario.Jenna H.
Knowledgeable staff. Very professional.Alisa A.
El cliente no dejó un comentario.James S.
The back of truck had not been sweeped out. Thats something not ckd before like outside of truckStephanie A.
El cliente no dejó un comentario.GILBERT H.
You need a closer location in Orem.Taleen P.
Good people, but narrow limited access to the facility.Miriam P.
El cliente no dejó un comentario.Ginni P.
El cliente no dejó un comentario.Marjorie P.
El cliente no dejó un comentario.CATHERINE B.
El cliente no dejó un comentario.SONYA M.
I rented a 26' truck to deliver pallets to a event. I was disappointed when i discovered the wheel well took up so much of the floor space and I was not able to fit as many pallets as I needed too. I did not see any info that indicated the layout of the inside of the truck, if I had I would not have rented it.JOSE B.
El cliente no dejó un comentario.Rhamses M.
El cliente no dejó un comentario.NEIL P.
El cliente no dejó un comentario.Joanne N.
Good customer service! The only issue I had was that I did not understand that I had to drop off the trailer exactly 7 days to the hour. I thought I could drop it off at any time the day it was due. Then I was charged $30 for dropping it off late. Verbally emphasizing that the exact time of the drop-off matters and verbally emphasizing the late fee you'll receive if you drop it off after the designated time would be very helpful.Matthew M.
Check mirror position/functionality mine did not adjust correctlyCraig R.
Cody Kamp at your Provo, Utah, location checked-in our one-way rental of one of your 26 footers (with a transporter) (both of which btw were perfect in condition and in performance). Cody could not have been more efficient and effective. He knew who we were when we arrived, fully knew everything that needed to be done, quickly checked out all that needed checking, finished all of the â€œpaperworkâ€ in short-order, e-mailed the final statement, sincerely thanked us for the rental, offered to be of service in the future, and then ended with a â€˜Have a Nice Day'. All within less than 10-15 minutes. This U-Haul rental return could not have been better due to Cody Kamp's excellent customer service. Gracias.STEVEN V.
My high rating is for Provo, not Spanish Fork. Provo was amazing. But when I showed up at 8:00 am in Spanish Fork for my scheduled 26' rental there was a sign on the door saying â€œthey were closed until Tuesday for Labor Day Weekend!l Can you spell coronary! I had people coming in 30 min (2hrs round trip from SLC) to help me move along with a dozen other people. I had scheduled to vacate my storage unit and also scheduled pianos movers! I had received no call from uhaul or Spanish Fork warning me nor any attempt to provide another truck. l'd had the reservation for two months. Uhaul reservation lady and Provo office were amazing. I can't believe Spanish Fork left me in such dire circumstances! Give them a negative marks on all counts! That is terrible. I was just lucky Provo had a truck for me!!! It is reasonable to expect an office who has decided to close for the weekend to look at the reservations that will be affected, call them, and make provisions for them!!!!Carol B.
El cliente no dejó un comentario.Sylvia W.
The app for returning the truck would not work. I tried it several times on 2 different phones.Jordan W.
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.STEVEN L.
El cliente no dejó un comentario.BAMBI C.
El cliente no dejó un comentario.DARRELL N.
El cliente no dejó un comentario.Christian K. | Overall Experience
El cliente no dejó un comentario.MARTIN R.
I reserved a 26' truck from a closer location. It was given away and not available. I was not informed about this. I called just in case and was told I could either get a smaller truck (which would not work for us) or drive farther away to get the proper size. It worked out, but caused a major inconvenience and additional labor time I had to pay our staff.Sylvia L.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Diane L S.
El cliente no dejó un comentario.MATTHEW S.
Gas gauge was different between the contract statement and the actual amount that was listed. I would have informed the U-Haul location but there were about 6 people in line already and I was under a deadline so I couldnt wait at the time. Because of the difference I had to full the tank more than what listed on the contract. The location was very busy and more staff would be advisable.JOSHUA V.
The hand truck I used on my fridge was not fully functional. It had one tie but not the second higher tie down.Edward P.
It was a great experience ðŸ˜‹Gabriel B.
El cliente no dejó un comentario.KEVIN J.
After speaking to several different locations looking for a 15 or 20 foot truck without any luck, we spoke with a man on the phone who told us he had several 15 ft trucks available and set up a reservation for us online. After arriving to pick it up, the wait was incredibly long and slow moving and then we were given a 10 foot truck instead of 15. The size change created a huge issue in our transport causing delays and costing us extra money. There was no apologies or discount offered. The website indicates a $50 reservation guarantee but even though our reservation wasn't correct, no one seemed to care.MATTHEW L.
El cliente no dejó un comentario.zachary L.
Gas needle shows higher than what it is because they car is park in a little hill as soon as you get the car on flat surface gas mileage drops and when you drop it off car is on flat with exact same gas as before but they still charge youWalter E.
There was confusion about the fuel level expected when I returned it. The staff member who rented me the van highlighted a range that would be acceptable, so I brought it back within that range (even toward the middle of that range). When I returned it, a different staff member tried to charge me for more than a gallon, so I asked to speak with the manager. He went to get the manager and then returned to say they would just remove the charge. I would've been happy to fill the van before returning it, but it was frustrating to be told something different when returning it than I was told when checking it out. Please resolve this and train staff properly to avoid future confusion. GraciasJared M.
El cliente no dejó un comentario.Russell A.
Site was closed when I returned.Richard T.
I returned after hours with photos to show that it was clean, but they charged a cleaning fee anyway.Jay J.
El cliente no dejó un comentario.Richard J.
The team at this location was quick! They had the trailer ready and hooked it up, tested the lights and we were on our way in less than 15 minutes!David S.
The staff were very friendly and helpful during my much-stressful move. Not only were they conveniently located close to where I was moving, allowing more access to my storage units, but any additional items I needed to buy were just simply charged to my card on file rather than having to wait in line to ring them up and purchase separately. The prices were a bargain, especially for the time that I needed to move in. I had just enough space to hold all my belongings, which was amazing. I'd definitely give these guys more of my business!!!Tyler B. | Overall Experience
El cliente no dejó un comentario.Kin S.
The employees were fantastic and helpful.JAMES W.
I waited about 20 minutes to return the pickup truck and the agent wasn't very friendly.SEAN O.
El cliente no dejó un comentario.Evan C.
Customer service at the location was pretty bad. The guy who checked me be out was a jerk. Not sure what I did to himSpencer K.
Angela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!dylan s. | First Impressions
El cliente no dejó un comentario.James W.
Drop off at this location was extremely fast and efficient.Chad B.
El cliente no dejó un comentario.Federico R.
Alaska went above and beyond to help me with my lock issues on my unit.kimberly c. | Overall Experience
El cliente no dejó un comentario.Kyle C. | First Impressions
Excellent serviceAngie H. | First Impressions
El cliente no dejó un comentario.Grace S. | First Impressions
El cliente no dejó un comentario.Tom D. | First Impressions
El cliente no dejó un comentario.Tyler B. | First Impressions
El cliente no dejó un comentario.Anna T. | Online Move In
El cliente no dejó un comentario.Emma A. | First Impressions
El cliente no dejó un comentario.Richard R. | Overall Experience
El cliente no dejó un comentario.Kristine R. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!