Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd

6,306 reviews

551 W Columbia Ln   Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

(801) 374-6911

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(801) 374-6911

551 W Columbia Ln
Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dale Q. 
Rating:
5.0

Great service. Friendly associates

ANTHONY D. 
Rating:
5.0

I don't know his name but that was the easiest transaction I've ever had.

JOHN M. 
Rating:
4.0

Impressive rental process; fast, efficient and effective. The building itself looked rundown but was relatively well maintained.

CHARLES M. 
Rating:
5.0

3rd time here, renting trailers. Staff are always friendly and helpful! Never had an issue picking up or dropping off. Very professional and qualified staff.

TERI T. 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JAYDON K. 
Rating:
1.0

The guy that was finishing it out was just rude and complained that i asked if i could leave my car there while i used the equipment for the 2 hours.

Dane D. 
Rating:
5.0

excellent and courteous service

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

Sandra L. 
Rating:
1.0

I have received very bad customer service every time I've rented from this location. The procedure for refilling the gas tank needs to be clarified, updated or changed. It was not explained to me at all since I picked up a truck before office hours and I had to pay an additional $110 upon returning it. I also didn't receive any of the moving equipment I had requested along with the truck.

Dallin B. 
Rating:
5.0

Customer did not leave a comment.

Teri T. 
Rating:
5.0

Customer did not leave a comment.

josh B. 
Rating:
4.0

Customer did not leave a comment.

Courtenay E. 
Rating:
5.0

Great experience. Very helpful employees.

Craig E. 
Rating:
4.0

Customer did not leave a comment.

Barton D. 
Rating:
5.0

Customer did not leave a comment.

Shanna L. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

The employees at this location were fantastic. They were extremely fast, competent, attentive. Especially because we walked in without a reservation. They deserve a raise.

HEATHER J. 
Rating:
5.0

Very friendly and helpful. Class act!

Edward C. 
Rating:
5.0

Customer did not leave a comment.

KELLY O. 
Rating:
4.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Personnel were friendly and extremely helpful. Explanations were clear, and the accommodation of what we needed was much appreciated.

SCOTT C. 
Rating:
5.0

thank you for the excellent service

MILO J. 
Rating:
5.0

Customer did not leave a comment.

Wesley A. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
2.0

Truck smells like smoke. Tank was not full. And I did report it but they didn't care. I was supposed to pay $34 but I ended up playing $80. I did return a full tank of gas.

OSCAR MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

KIM S. 
Rating:
5.0

Cody was very informative before picking-up, making sure I had what I needed and that the equipment would work. Gary, the employee who did my paperwork, was a bit crass absent-minded, but he did his best.

Cody K. 
Rating:
5.0

Customer did not leave a comment.

julie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYRON M. 
Rating:
5.0

The young lady in Provo, UT welcomed me very kindly and she was very helpful. Thank you, Provo location! Sulma Colvin

SULMA C. 
Rating:
5.0

Thanks Cody! Your service was OUTSTANDING!

Scott S. 
Rating:
5.0

Cody was EXCELLENT! Helped with everything!

Scott S. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Rented a 6X12 Trailer. Rental was easy and the staff was friendly and courteous. They hooked up the trailer to my truck to start and unhooked it at the end. The price was reasonable and drop-off was quick. Highly recommend. I bought the hitch from them to ensure it matched my Ford F-150 truck with their U-Haul trailer.

Robert S. 
Rating:
5.0

Thank you to dustin for helping me and showing me the right trailer i needed for what I was trying to do with it at that time. Awesome team work.

CHRISTIE LEA C. 
Rating:
3.0

Customer did not leave a comment.

Chantz R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

It took a while to be able to talk to someone at the counter. But otherwise it was good.

Steven D. 
Rating:
5.0

Everything was great.

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

The workers were very helpful and did everything they needed to help me with trailer rental and hitched it to my truck. Thanks for all your help

Todd J. 
Rating:
5.0

Gary was the absolute best person at this location going above and beyond to help! Definitely deserves a raise!!

GARY U. 
Rating:
5.0

They were so helpful and the place and equipment was very clean! I would highly recommend this facility and have absolutely no complaints or suggestions on what to improve upon.

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

Darcio D. 
Rating:
1.0

Was charged way to much and for the truck I didn't even use charged over 500 for just 2 day with the 10 ft truck

MIKALA M. 
Rating:
5.0

Great

CHASE T. 
Rating:
5.0

Everything Was great! I always use this location.

NATHANIEL R. 
Rating:
1.0

This complaint is with U-Haul not necessarily with the location I rented two trailers and they couldn't combine it into one order because U-Haul wouldn't let them and I tried to pay with a check and they couldn't take the check Because I had pre-written it for both rentals very frustrated with U-Haul today!

ROD M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
1.0

I had a check from my church to pay for the rental as I'm unemployed and they couldn't get the check to work because they couldn't combine the two trailer orders. Very frustrating that they just gave up & wouldn't help me!!!

ROD M. 
Rating:
5.0

Customer did not leave a comment.

Brit D. 
Rating:
5.0

Excellent service

JULIANA C. 
Rating:
4.0

Customer did not leave a comment.

Harlan H. 
Rating:
4.0

The 2 young men were very quiet but efficient. Did their job well.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

barbara S. 
Rating:
3.0

Acknowledge waiting customers

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

LANE C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN Y. 
Rating:
5.0

Great trailer. Just what I needed.

Roger T. 
Rating:
2.0

This location is sloped which affects the gasoline meter level in the trucks or the trucks leak gas. I got the truck at the "7/8 fuel mark" and drove 3 miles to my home and back again, I filled up the tank with 1.5 gallons to fill up what I used. When I returned the truck the service member explained that the fuel was below the 7/8 mark which was vastly incorrect because when I left it was right at the 7/8 mark after fueling. I was to be charged an additional $20-30 for this until the logic was explained. He then went ahead and charged me the original quote which was great. I will however keep an eye on my card and bank.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
4.0

Customer did not leave a comment.

Jilliane J. 
Rating:
5.0

Great service

Cort O. 
Rating:
4.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

Service was super speedy and helpful. I had "checked in" online beforehand, which I think helped as well. Quite impressed with the three people I interacted with between pick up and return.

Sean W. 
Rating:
3.0

Customer did not leave a comment.

Parker D. 
Rating:
5.0

Customer service was excellent,

TIMOTHY S. 
Rating:
4.0

Yard is tight for maneuvering a dually pickup

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

The guy that I met with at the front desk was very rude. And treated me like I was stupid. He uncharged me on a few different things. Would not recommend.

DRAKE R. 
Rating:
5.0

The woman who helped me hook up the trailer was very friendly and helpful

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Great team

Michael R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Excellent attention

Edgar E. 
Rating:
5.0

Customer did not leave a comment.

Grace H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

The trailer was basically clean, however it could have been swept out.

RANDALL L. 
Rating:
4.0

Customer did not leave a comment.

Laarni S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

A+ and 5 stars for them, they were squared away!!!

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Great group of employees Thanks

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

The app and website would not let me return my rental

ANDREW P. 
Rating:
5.0

Gary is the best part of this location, he is so kind an employee that is totally worth keeping.

CELINA P. 
Rating:
5.0

Customer did not leave a comment.

Sydney S. 
Rating:
5.0

Customer did not leave a comment.

CAMERON C. 
Rating:
3.0

Your website needs a lot of work

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Cody and the other guys were wonderful. Efficient, friendly, and quick. Thank you

Albert N. 
Rating:
5.0

Customer did not leave a comment.

Martha W. 
Rating:
5.0

There was no way to estimate or know how much gas to put in the tank to get the fuel gauge to the right level. It should be included in the rental agreement email since they don't give out paper ones anymore.

Jared K. 
Rating:
1.0

Customer did not leave a comment.

Christian K.  |  Overall Experience 
Rating:
5.0

Angela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!

dylan s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle C.  |  First Impressions 
Rating:
5.0

Excellent service

Angie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Emma A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristine R.  |  First Impressions 
No reviews have been submitted for this location.

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