Comentarios del cliente para U-Haul Moving & Storage of Bulldog Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Bulldog Blvd

Grado total:

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Steve K. en

Grado:

Everyone was professional, courteous and focused. Before I came to this location, I called a uhaul organization in Orem because it was closer and asked a few questions to verify prices, sizes etc. When I went in to pick up the truck in Orem I was surprised when the cahier contradicted the info I was told over the phone , what I explicitly inquired about. Not only was the info incorrect but because of their lack of attention, I also was set back a day because I had to find another truck, and then I had to go get a different storage unit because they misquoted their prices etc.. I got in touch with the Uhaul rental company on Columbia Ln. and let me tell you, there is a night and day difference. Columbia Ln. Uhaul, 5*'s./. Orem Uhaul??????????

jim c. en

Grado:

El cliente no dejó un comentario.

Lael H. en

Grado:

I am so grateful for your staff. Cathy was very helpful and willing to answer my questions and get everything set up for us! Thank you!

MARK O. en

Grado:

Great service!

Melinda B. en

Grado:

Totally managable and useful! I'll definitely use UHaul again when I need it.

Mike J. en

Grado:

Have more staff on hand for a Saturday morning

brent b. en

Grado:

El cliente no dejó un comentario.

Ashleigh K. en

Grado:

Super easy to make a reservation and when I got there, they were fast in helping me get my rental. The inside of the truck was spotless and in great condition! Will definitely be using from this location again if needed.

randy l. en

Grado:

n/a

Brady M. en

Grado:

El cliente no dejó un comentario.

deward m. en

Grado:

El cliente no dejó un comentario.

S David C. en

Grado:

Great experience - friendly and helpful staff.

S David C. en

Grado:

El cliente no dejó un comentario.

Kevin H. en

Grado:

El cliente no dejó un comentario.

Brittany W. en

Grado:

El cliente no dejó un comentario.

Gordon L. en

Grado:

Very nice and thorough.

Garth S. en

Grado:

El cliente no dejó un comentario.

Jacob C. en

Grado:

They forgot my dolly and moving blankets. Other than that they were great.

LES K. en

Grado:

El cliente no dejó un comentario.

Stephen W. en

Grado:

The ladies who checked me in and out were outstanding. Very efficient and effective.

Ryan M. en

Grado:

El cliente no dejó un comentario.

marcelino t. en

Grado:

El cliente no dejó un comentario.

ROBERT C. en

Grado:

Be able to advise customers when vehicle suspension improvements will protect vehicle performance and longevity.

Susan W. en

Grado:

Stay the way you are!!

Larissa A. en

Grado:

El cliente no dejó un comentario.

jerry l. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

Fantastic service from start to finish. Thank you!

Steve J. en

Grado:

El cliente no dejó un comentario.

Scott B. en

Grado:

They were pretty mean when I returned the equipment because I was a couple of hours late.

Michael B. en

Grado:

El cliente no dejó un comentario.

Earnest L. en

Grado:

It all went very smoothly and the equipment worked as intended. No problems whatsoever.

Steve W. en

Grado:

They forgot to put the blankets in I rented.

April H. en

Grado:

El cliente no dejó un comentario.

Clinton B. en

Grado:

El cliente no dejó un comentario.

trent c. en

Grado:

I reserved the truck the night before from the Spanish Fork location. The truck was not there the next morning when I needed it so I had to go to the Provo location and rent a van. The lady they're mentioned a reservation guarantee and the guy at Spanish Fork said I would have to contact corporate about that so am I going to get compensated for not getting the truck that I had reserved?

stephen e. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Bumpiest truck I have EVER rented (not at all the smooth ride which your advertising promotes), which resulted in a lot of damage to my property. Very disappointed. When I mentioned it to the service person who handled my rental return, he didn't seem to care in the slightest and completely ignored my comment. Very disappointed with my uhaul experience and will likely be going with a different rental company in the future that cares more about their customer's experience, and delivers on their promises.

Oleksandr A. en

Grado:

Please make sure to explain the after hours drop off procedure for the noobs like myself. That “stop” sign on a key drop off box is nice (but I was so tired after the move that I noticed that only after I deposited the key...) still, everything went smooth - I’m impressed how customer friendly everything is. Thanks!

Brent S. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

Sharon W. en

Grado:

More people working at peak times to avoid long lines

Amber I. en

Grado:

The person helping me was very nice and was looking out for my needs. Thank you

john f. en

Grado:

El cliente no dejó un comentario.

LYNETTE B. en

Grado:

El cliente no dejó un comentario.

Christopher K. en

Grado:

El cliente no dejó un comentario.

halley j. en

Grado:

El cliente no dejó un comentario.

john a. en

Grado:

El cliente no dejó un comentario.

TIM S. en

Grado:

El cliente no dejó un comentario.

Brendon Q. en

Grado:

I got the furniture blankets but didn’t end up needing them. I asked for a refund for the unopened, unused furniture blankets and was told no, because my having them kept them from others. What an idiotic policy. Were they a lot of money: No, but I shouldn’t have to pay for things I don’t use and return unused. It’s an unethical business practice and I didn’t appreciate it.

Amulek A. en

Grado:

El cliente no dejó un comentario.

Tammy F. en

Grado:

El cliente no dejó un comentario.

Kenneth L. en

Grado:

I have no comment.

monica b. en

Grado:

I didn’t give the highest score on the location because it’s quite crowded because the location is a bit too small for all the trucks and the trailers. But I love where it is. It’s very convenient to my home.

Alexander E. en

Grado:

El cliente no dejó un comentario.

Todd R. en

Grado:

El cliente no dejó un comentario.

Steve J. en

Grado:

El cliente no dejó un comentario.

Kurtis W. en

Grado:

I dropped off at a different location than expected. I got charged a fee for doing that which doesn't make much sense to me. Uhaul wasn't expecting the trailer anyway, so charging me a fee to change my mind as to where I'm taking it seems like taking advantage.

Amanda P. en

Grado:

Really quick check-in, loved that!

Slade S. en

Grado:

the $7 dolly that we didn't order was in the way couldn't move properly! Will never use uhaul again! Very disappointing! We didn't order that.

Brenda D. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

El cliente no dejó un comentario.

Dale O. en

Grado:

El cliente no dejó un comentario.

Jordan B. en

Grado:

El cliente no dejó un comentario.

Luis C. en

Grado:

El cliente no dejó un comentario.

Lance J. en

Grado:

El cliente no dejó un comentario.

Sharon M. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

Quick and easy. Manager was extremely helpful

Ray T. en

Grado:

The wait for pickup was much longer than expected. There weren't enough staff to help all of the clients in a timely manner. Otherwise it was great.

Carolyn T. en

Grado:

Quick, friendly service. Easy rental pick up and return. Will use this location again to rent a van when we move again. Thank- you!

Carson C. en

Grado:

More accurate fuel levels at pick up. Said it was at 3/4 tank, but was actually barely over half. Stayed under 5/8 even after getting off hill it was parked on.

Paul G. en

Grado:

El cliente no dejó un comentario.

BRANDON R. en

Grado:

El cliente no dejó un comentario.

jason c. en

Grado:

El cliente no dejó un comentario.

Harold L. en

Grado:

The location had limited customer parking due to trucks and trailers being parked up front. The checkin area for trucks didn’t look like it couple accommodate more than two in line. Narrow entrance and exit only wide enough for one vehicle at a time with one way traffic circulation. Rebecca who checked us in was awesome to work with!

Kenneth H. en

Grado:

If I reserve a truck and tow dolly I expect it to actually be there when I scheduled to pick it up. Instead I had to drive an hour and a half round trip to go pick up the tow dolly I reserved at another location. The reason I reserved it a month in advance is so I wouldn't have to do that. Not only did it waste my time but I had movers that had to wait on me to go get the dolly. The guy at the Provo location said he had been "working" on it all day but I only got a phone call to say that I would be able to pick up my reserved items until two and a half hours later than when I scheduled. He failed to mention that the equipment I was paying for wasn't even there. Needless to say I will never be using Uhaul ever again. It's not like its that hard. Just make sure that the equipment is there.

Edward C. en

Grado:

El cliente no dejó un comentario.

Keyan K. en

Grado:

El cliente no dejó un comentario.

CYRUS J. en

Grado:

El cliente no dejó un comentario.

Caitlin H. en

Grado:

Never received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service

Lisa M. en

Grado:

El cliente no dejó un comentario.

Holly M. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

When I went in to pick up my truck, there was only one employee. He was doing his best, but he needed help. After going through the paperwork with me, he had to go out and clean a truck that had just been returned so I could take it. This all happened with people in line behind me. The employee was doing his, but it was too much for one person to do all that and give good customer service. There were no employees in the office for the first several minutes I was there.

Greg N. en

Grado:

We had a short move across town, You guys were very accommodating when we needed the truck for an extra day. Check in and return were smooth and painless. Thanks!

Rochelle A. en

Grado:

The workers were very friendly, knew their business and were efficient and got us in and out quickly and still weren't pushy!

Emily S. en

Grado:

The U-Haul was extremely grubby on the outside and FILTHY in the inside. All of my belongings got super dirty and grimy from being inside the U-Haul. In addition, the back doors opened by themselves when we were on the freeway in a rainstorm and my stuff got wet. Terrible equipment.

john d. en

Grado:

El cliente no dejó un comentario.

Sarah K. en

Grado:

El cliente no dejó un comentario.

Blake S. en

Grado:

El cliente no dejó un comentario.

cheryl S. en

Grado:

El cliente no dejó un comentario.

Ross C. en

Grado:

El cliente no dejó un comentario.

Norman P. en

Grado:

Won’t recommend because of Tempe store

James W. en

Grado:

Went in as soon as they opened and received fantastic customer service throughout my experience with Uhaul.

Spencer F. en

Grado:

The website seems to show the 17' truck available when it doesn't even exist. Fix that, I was livid. The check-in asked everything that I provided in the reservation. A very abrasive representative called me at 4:30pm saying that the truck was due at 4pm. We had provided that as an estimate and it was never explained or suggested that such was expected.

Mike A. en

Grado:

Very helpful and friendly

Jared W. en

Grado:

El cliente no dejó un comentario.

Don D. en

Grado:

Young man at rental location provided excellent service. He's an asset to your business.

Jared M. en

Grado:

El cliente no dejó un comentario.

rick v. en

Grado:

El cliente no dejó un comentario.

linda p. en

Grado:

El cliente no dejó un comentario.

Jennifer H. en

Grado:

Acknowledge your customers when they come in and say, “I’ll be with you in just a moment,” when you are making a customer wait. Don’t just let them stand awkwardly while you stare silently at your computer.

bruno a. en

Grado:

El cliente no dejó un comentario.

Gilbert B. en

Grado:

El cliente no dejó un comentario.

Adam M. en

Grado:

El cliente no dejó un comentario.

leslie m. en

Grado:

El cliente no dejó un comentario.

peggy s. en

Grado:

They switched oyt my own equipment for okd rusty equipment. They told me they didn't give military discounts and i was told that Uhaul does. Very bad experience

Nathan W. en

Grado:

I had booked my U-haul and upon getting there they did not have it for me. I was left sitting in the parking lot for 30 minutes before they could even find me another truck.

Craig C. en

Grado:

Truck was damaged, the sun visor was broken and the cup holders sticky. After turning the truck in I found out a $50 Xbox controller was left in the cab under a seat, when I called it wasn’t there. I believe whom ever checked the truck found and kept it rather than turn it in to be returned. I wouldn’t trust the workers there with anything, no honesty at all. Losing the controller to a greedy employee doubled the cost of the truck. Next time I’ll probably use a Penske truck .

S David C. en

Grado:

El cliente no dejó un comentario.

garrett C. en

Grado:

The gentleman who helped us was amazing, he was helpful, responsive and knowledgeable. The only concern I would have is that both times we came in he was the only person present and multiple people we're waiting. Don't misunderstand, he was fast and great at his job, the location could just use more staffing. I imagine it must be stressful for him, but he handles it like a champion.

abigail h. en

Grado:

As my wife and I were in a pinch to move various items between houses on Saturday evening, U-Haul helped us get everything transition smoothly and quickly and professionally. The customer service was outstanding and all the equipment was well-maintained. We even received some employee discounts and friendly service on the side. The only thing I would say is to allow customers to borrow the 2in ball hitches for the small pickups. It sounded like those were only lent to customers with big package trucks. Otherwise everything is wonderful!

Marissa P. en

Grado:

El cliente no dejó un comentario.

Timothy P. en

Grado:

Very dirty vehicle inside and out. I have used this location before and all was well but this time unacceptable. Also, freadwear on right rear tire to the wear bars.

Leonardo M. en

Grado:

The estimate price was far beyond what I ended up paying. Please be more realistic with customers or don't give us any estimate cost. Thank you!

Edward D. en

Grado:

No suggestions..

connie w. en

Grado:

El cliente no dejó un comentario.

Mark R. en

Grado:

El cliente no dejó un comentario.

Cory P. en

Grado:

El cliente no dejó un comentario.

Karen M. en

Grado:

El cliente no dejó un comentario.

EMERY K. en

Grado:

Dustin was very professional and extremely easy to work with. His ability to assist with what was best for our circumstances and parameters was very much so appreciated. I have found a great location with employees who care about the customer. Thank you Dustin!

Robert B. en

Grado:

Everything went smoothly

Thomas R. en

Grado:

Were very quick to check the equipment back in and have me on my way.

Bernardo E. en

Grado:

El cliente no dejó un comentario.

greg h. en

Grado:

it was crowded space

Robert A. en

Grado:

El cliente no dejó un comentario.

Zhuangtian Z. en

Grado:

El cliente no dejó un comentario.

patrick c. en

Grado:

I had to try 3 different locations before I found you and I'm glad I did.

Nathan M. en

Grado:

El cliente no dejó un comentario.

Levi S. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

I think you should probably have more than one person checking people in. I had to wait over 20 minutes to even get to the register!

Natalie C. en

Grado:

El cliente no dejó un comentario.

William J. en

Grado:

The truck was clean and fairly new. Everything worked perfectly.

ROSE P. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Guy doing the drop-off was all by himself and multitasking but he was friendly and helpful and I had no issues here whatsoever. Get this guy some help! He's a good employee...

GAYLE F. en

Grado:

El cliente no dejó un comentario.

Sharon H. en

Grado:

El cliente no dejó un comentario.

Christina C. en

Grado:

El cliente no dejó un comentario.

REGGIE M. en

Grado:

El cliente no dejó un comentario.

LEONARDO C. en

Grado:

El cliente no dejó un comentario.

Barbara H. en

Grado:

El cliente no dejó un comentario.

Paula M. en

Grado:

Further explanation regarding insurance requirements would be advisable.

Maria C. en

Grado:

El cliente no dejó un comentario.

MAYRA V. en

Grado:

Always have a great customer service ,friendly, smiling awesome people, always nice and respectful. I will recommend this location.

Alexander W. en

Grado:

El cliente no dejó un comentario.

cecil v. en

Grado:

Being a veteran with hearing impairments and the uhaul employee that helped me was the same. i connected with him and it was a pleasant experience.

keegan c. en

Grado:

My son dropped it off. Said the people were great. Showed a new person how to do some things on the computer while he was there. The employee was thankful and happy with my sons knowledge.

Steve W. en

Grado:

El cliente no dejó un comentario.

Nicole P. en

Grado:

El cliente no dejó un comentario.

Tiare S. en

Grado:

The whole rental experience was positive, pick up and drop off. I hope to never have to move again but if I do, U-Haul is an excellent affordable option.

Jessica C. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Nothing

TOM S. en

Grado:

The person who hooked the trailer up was very rude and incompetent. He wasn't concerned about safety at all. I had to insist that he installed the silent pin I purchased correctly, otherwise he would have left a critical piece of the mechanism off, which could have resulted in a terrible accident. He did not check my lights or brakes at all. His ugly attitude was as pathetic as I've ever seen. Lastly, the trailer leaked and damaged two rare collector Legos valued at $400 each. The whole experience was extremely unprofessional and I will be sharing it with social media outlets and other entities so that others will hopefully avoid such a dangerous and shameful debacle.

Bruce G. en

Grado:

El cliente no dejó un comentario.

Nicholas T. en

Grado:

Have the vehicle I reserved on hand. The vehicle smelt bad and I had to drive with the windows down. The gas cap was missing, which caused the check engine light to come on. The mobile check in was not available. The system froze while being checked in at the counter, the reservation had to be canceled and re-entered. Overall had one of the worst experiences with this company.

Gary W. en

Grado:

I already have recommended them to a friend

Paul M. en

Grado:

El cliente no dejó un comentario.

CYNTHIA A. en

Grado:

Dustin got my paperwork done really quickly. No delays. I appreciate his friendliness. Nice, relaxed guy. We were on a time crunch, so I appreciate him taking care of business promptly.

Larry L. en

Grado:

El cliente no dejó un comentario.

Ryan R. en

Grado:

El cliente no dejó un comentario.

BRIAN W. en

Grado:

The staff to drop off the rental were rude. They would completely ignore a question and I had to ask twice and they acted all bothered that I even asked a question. I’ve never been snubbed before by uhaul staff but I guess at this location it’s okay,

Bruce G. en

Grado:

El cliente no dejó un comentario.

Devin L. en

Grado:

El cliente no dejó un comentario.

Riana J. en

Grado:

El cliente no dejó un comentario.

Sandra H. en

Grado:

I always found the employees helpful and pleasant. this location is extremely convenient for us and appreciated the ease of any purchases made and questions answered

Mark H. en

Grado:

El cliente no dejó un comentario.

Gregory C. en

Grado:

really liked the staff at this location, really helpful and good folk

Adam B. en

Grado:

G

Matthew H. en

Grado:

Everything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.

Gayle S. en

Grado:

Great people to work with

gustavo g. en

Grado:

Tanks for everything,

emily h. en

Grado:

Thanks

William G. en

Grado:

Steve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.

LEE B. en

Grado:

We have had excellent service over many years with storage & moving needs at this U-haul location.

Kerigan R. en

Grado:

N/A