I got over charged, currently waiting for issue to be resolvedYesenia V.
Customer Reviews for U-Haul Moving & Storage of Cougar Blvd
Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Seguir dando buenos serviciossocorro R.
Employees were fast and very attentive. It took less than 5 minutes to get the trailer check out.Thomas C.
Initial contact with personnel took half an hour in line waiting, but after that all went well.eric C.
El cliente no dejó un comentario.Ricardo M.
I arrived a few minutes before the store opened (at 7am), saw one employee in the parking lot going through a truck in the return lane. Waited a few minutes after 7 to check the door, and it was open so I walked in, but no one was in the store. Another gentleman walked in a few minutes after me, and commented on lack of employees. Around 15 minutes later, the employee came in and started chastising us for entering the store when he wasn't inside, while other customers continued to walk in the unlocked front door. He continued to argue with the second customer that state law says a business is only open when the window sign is on, and complain about being the only one there. Already 20+ minutes late for my reservation, I was able to get my paperwork completed, but the employee wasn't able to print a copy of my rental agreement. He told me where to meet him beside the building to collect the trailer. I waited around outside for another 15+ minutes before he came out and helped me hook up the trailer. What is usually a 5-10 minute process took almost an hour, and I was the first one there. I can't imagine how long it took the other customers to get what they needed. I was late to the event I had rented the trailer for, but nothing I could do about it at that point except be disappointed by the service and experience. My return wasn't much better, as there was only one employee and a long line of customers when the store opened.Birk L.
They had what I needed and it was fast and easy.Patrick G.
Staff was excellent!Brent W.
El cliente no dejó un comentario.Jennifer S.
It was great!Samuel H.
I wasn't actually there for the drop off. But my grandson and his friend didn't have anything to say about it so I know it all went wellNancy O.
Great experience, but the truck needed a couple of repairs. Should not have had that particular truck available to rent until the repairs were made. Overall they were great.George C.
Guy who installed it was nice enough and apologetic for issues but was offered a measly 20 dollars off even after they lost my property. Made an Appt for Tuesday. Was told it would take a hour and I could just wait around. Wouldn't need to make arrangements to be picked up. Came to my appt on Tuesday. Waited three hours and then was told it was going to happen today. Rescheduled me for Friday. Waited 4 and a half hrs. Got in my car to leave. Noticed my steering wheel knob was gone. Technician couldn't find it. Apologized but offered nothing for it. Horrible experience. Need a lot of training in customer service.Jason B.
No effort was made to have the uhaul brought to our local location pickup of choice. Instead we had to travel an additional 16 miles to pick up and drop off the uhaul!!! Additional cost at OUR expense because some employee was to inconveniences to do there job and relocate the uhaul where we had booked it at.Kyle R.
I had an appointment for a truck but arrived to find half a dozen people ahead of me, so I had to wait in line about half an hour. It may have been the case that everyone had an appointment, but it didn't appear that way, and it would have been nice to prioritize those of us who did have an appointment. At one point, a representative asked if anyone was there for a hitch, so that person moved ahead of everyone else, which I didn't understand.Mark W.
The customer service agent at your location on Sunday, that helped us return the equipment was crass and rude. Acted like we were idiots because we didn't know where SHE wanted us to put it. She was very vague and quite frankly spoiled the trip experience. .Nate R.
El cliente no dejó un comentario.Darren J.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.michael C.
Excellent service with a smile !victoria T.
Just needed some lights on dashboard addressed.Debra Ann M.
Upon later review, I noticed the bolts attaching my taillights had not been reinstalled. Further, when I talked to the manager about this, he questioned whether my vehicle had such bolts. Unbelievable.Warren K.
El cliente no dejó un comentario.Claudio Y.
Very professional employees! Very knowledgeable and very friendlyVictoria T.
The biggest issue we had was the price estimate. We drove less miles and it was still much more than the price we were told up front.Olivia N.
Don't double book a truck and make the customer go 15 miles out of the way to get a different truck. That's what a reservation is for.margaret G.
El cliente no dejó un comentario.Linda H.
Super fast. Very helpful installer and other staffRandy W.
El cliente no dejó un comentario.Jacob T.
Please keep adding in these Maverick's, I love these little trucks!!Ryan W.
Great serviceHarlan D.
El cliente no dejó un comentario.BRENT W.
El cliente no dejó un comentario.ARNOLD S.
I returned the trailer a day early, but don't believe I was credited anything back on this.John T.
El cliente no dejó un comentario.Adam M.
Excelente atenciÃ³nraul R.
Everyone at the location was helpful, thoughtful, and pleasant to talk to. Give them all a raise ERIC A.
The staff was vey friendly and professional.Raul M.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Stuart L.
El cliente no dejó un comentario.Jeff W.
Need bigger area, very congestedDarren A.
Not quite like the Texas location but quick and helpful.Skip R.
El cliente no dejó un comentario.spencer M.
El cliente no dejó un comentario.Daniel A.
Had to wait quite some time just to turn in the truck but they were very busy on a Saturday morning at the end of the month so completely understandable.Ronald S.
El cliente no dejó un comentario.Devon C.
El cliente no dejó un comentario.Mitchell P.
Need to wash the equipmentdustin L.
The employees at this location were very helpful when we rented a truck to get my daughter moved. I would highly recommend this particular location for your moving needs!!Heidi G.
El cliente no dejó un comentario.Gordon L.
El cliente no dejó un comentario.Brad B.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.josh s. | First Impressions
El cliente no dejó un comentario.Richard T.
Provide more customer parking and more people at the counter.Craig B.
El cliente no dejó un comentario.Jessica T.
El cliente no dejó un comentario.Rebecka B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.CHERRY J.
El cliente no dejó un comentario.Lorena P.
Continue treating customers as well as you treated me. ¡Gracias!LAWRENCE K.
El cliente no dejó un comentario.Eric M.
Great service. Employees were friendly. A good experience.Bill L.
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.Quinn T. | Online Move In
El cliente no dejó un comentario.Nicole S.
Workers go above and beyonddustin T.
Nothing more to add. Very happy with the equipment and personnel.vella V.
The furniture pads were wet when went to use them.Jothan L.
El cliente no dejó un comentario.VICTOR C.
Easy to locate. Friendly, professional service.Craig H.
I was called and told that my pick-up location had been moved from PG to Provo, which would have been alright if the lady on the phone wasn't incredibly demeaning and rude. I don't usually leave reviews, but I thought if someone knows that employee I'm taking about, they shouldn't be assigned to making phone calls. It was one of the meanest customer service interactions I've ever had.Capri C.
El cliente no dejó un comentario.Cole D.
El cliente no dejó un comentario.Rand H.
El cliente no dejó un comentario.Tom D.
El cliente no dejó un comentario.Michelle L.
El cliente no dejó un comentario.Kaylynn Z.
El cliente no dejó un comentario.Stephen P.
El cliente no dejó un comentario.Grant G.
The first trailer they gave me was messed up had to postpone my trip and come back 12 hours later then when I returned it they over billed my card 175 dollarsMichael W.
El cliente no dejó un comentario.Julie W.
El cliente no dejó un comentario.derek L.
I was charged $107 for unknown reason and never got an answer!Noe M.
El cliente no dejó un comentario.Edna A.
El cliente no dejó un comentario.Darrell C.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Arturo L.
El cliente no dejó un comentario.Cliviane G.
The truck was terrific, but it smelled like cigarette smoke. Unfortunately. Not a great experience for that reason, but otherwise oklinda R.
Everything went seamlessly, couldn't ask for a better experience. Very professional group!Ralph A.
El cliente no dejó un comentario.Naomi W.
El cliente no dejó un comentario.Leonard B.
Everything was great ! We were able to make reservations three days early. When the moving day came the trailer was ready and all the staff was helpful and knowledgeable. It pays to go to a real uhaul rental agency. The cost was reasonable too !!!DENNIS B.
Always reliable equipment and knowledgeable staff.KEITH M.
Great trip.Louis N.
El cliente no dejó un comentario.PAUL L.
Only issue was the self declared “homeless gentleman “ blocking the hall beyond the “secured” entryMichael M. | First Impressions
El cliente no dejó un comentario.TROY V.
El cliente no dejó un comentario.josh W.
El cliente no dejó un comentario.HURMAN D.
El cliente no dejó un comentario.Greg R.
El cliente no dejó un comentario.Tyler B. | Overall Experience
El cliente no dejó un comentario.Khristey W. | Online Move In
El cliente no dejó un comentario.Richard H. | First Impressions
The workers were very helpful and friendly and my storage unit was clean and well kept. In addition, I was able to make payments online easily.Danielle E. | Overall Experience
When inquiring about rental units on the phone, the person on the phone was not clear that a second floor unit was up some stairs and it is double stacked on top of another unit. All other UHaul properties I have ever seen, were literally a floor of units that you can roll items into from an elevator I had no idea to to ask any other questions I have rented other kind of units This type should have been explainedRaylene E. | First Impressions
El cliente no dejó un comentario.jacob s. | Overall Experience
We were pleased with the storage facility. We didn't need it any longer because we had a shed built on our property. As for areas for improvement, we felt the facility as a whole was well lit and well organized. But we had to supply our own light for the storage unit itself since there's no lighting inside the units. Also, as the price of our unit increased over the years, we felt it had become too expensive for us to continue.BRUCE Y. | Overall Experience
El cliente no dejó un comentario.LARISSA L. | Overall Experience
mason helped me out and was awesome!! he got me a good deal and made sure i had exactly what i wanted!! this man REALLY knows how to do his job!!ASHLIN L. | First Impressions
El cliente no dejó un comentario.McKell R. | First Impressions
I thought the facility was nice and it was mostly convenient. My only issue is my unit had to be accessed by stairs and I did not know that when I reserved it online. It was still nice it just meant I needed a second person to help me move my belongings which was less convenient.Addison R. | Overall Experience
El cliente no dejó un comentario.Raymond Q. | Overall Experience
My ONKY complaint is the parking. The lot is so crowded with trucks and trailers that it is very difficult to access the storage units, and the few parking spaces that are by the door to the storage were blocked by empty trailers every time we were there! Plus, all of the trucks parked so close to the driveway made it impossible to see the traffic when pulling out of the parking lot. Other than that one thing, great experience! I was very impressed by how clean the storage units are.Cristyn C. | Overall Experience
El cliente no dejó un comentario.mary g. | Overall Experience
I always have excellent experience at this location that’s why I always go back to them.Brenda P. | Overall Experience
The staff went way beyond serving my needs; kind, friendly and very informative. I'm super impressed, no way over the top happy with the service. Go Team Go!!BILL C. | First Impressions
I wish I had known that I was getting a storage unit that I had to use stairs to get to, and that there was no kind of elevator access. That was not made clear to me and the resources I had were not super obviously available either- there was a lock conveniently in my storage unit, but I had to go to the front desk to find that out, for instance.Alicia S. | Online Move In
El cliente no dejó un comentario.rick j. | Overall Experience
Feels like scammed. They didn't let us know the storage units are ceiling Who the people use storage for only light stuff on sealing? In general, it's common sense that using storage means putting heavy stuff unless you guys are stupid elementary school kids. By the way, the staffs are horrible too. The young man and the girl who is working there, don't know what are they doing. They are just chatting and joking. Even not at all helpful for us. I have used several storage services, but this experience is the worst. They said they will refund it, but still, it's not done yet. I HAVE TO SPEND MORE EXTRA MONEY TO RENT A TRUCK AND ANOTHER STORAGE SERVICE. THEY JUST WASTE MY MONEY AND TIME. PERIOD.Chungnam H. | First Impressions
El cliente no dejó un comentario.Neftali z. | First Impressions
El cliente no dejó un comentario.Addison R. | First Impressions
El cliente no dejó un comentario.Chad W. | First Impressions
They were all very helpful.Lynne F. | Overall Experience
Good service and nice workerskaren v. | Overall Experience
Keep up the excellent work! Thank you so much!Aubrey M. | First Impressions
El cliente no dejó un comentario.Mariler B. | Overall Experience
El cliente no dejó un comentario.Mariler B. | First Impressions
El cliente no dejó un comentario.julie h. | Overall Experience
Great teamMichael R. | Overall Experience
Great group of employees ThanksMichael R. | First Impressions
El cliente no dejó un comentario.Christian K. | Overall Experience
The staff were very friendly and helpful during my much-stressful move. Not only were they conveniently located close to where I was moving, allowing more access to my storage units, but any additional items I needed to buy were just simply charged to my card on file rather than having to wait in line to ring them up and purchase separately. The prices were a bargain, especially for the time that I needed to move in. I had just enough space to hold all my belongings, which was amazing. I'd definitely give these guys more of my business!!!Tyler B. | Overall Experience
Angela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!dylan s. | First Impressions
Alaska went above and beyond to help me with my lock issues on my unit.kimberly c. | Overall Experience
El cliente no dejó un comentario.Kyle C. | First Impressions
Excellent serviceAngie H. | First Impressions
El cliente no dejó un comentario.Grace S. | First Impressions
El cliente no dejó un comentario.Tom D. | First Impressions
El cliente no dejó un comentario.Tyler B. | First Impressions
El cliente no dejó un comentario.Anna T. | Online Move In
El cliente no dejó un comentario.Emma A. | First Impressions
El cliente no dejó un comentario.Richard R. | Overall Experience
El cliente no dejó un comentario.mahana a. | Overall Experience
El cliente no dejó un comentario.BRENT B. | Overall Experience
El cliente no dejó un comentario.Marilyn B. | Overall Experience
El cliente no dejó un comentario.Judith T. | Overall Experience
El cliente no dejó un comentario.Kenda L. | Overall Experience
El cliente no dejó un comentario.sarah f. | Overall Experience
El cliente no dejó un comentario.Kristine R. | First Impressions
U-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).Brynne g. | First Impressions
Very convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.Rebekah B. | Online Move In
I think I should be able to access my belongings no matter what the time.Jessica C. | First Impressions
I had good support from the staff, in particular, Dustin, who could always handle whatever I needed.SCOTT B. | Overall Experience
Very grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.Aaron A. | Overall Experience
I did not select 24/7 access on the storage end, but an online chat cleared that up.robert c. | Overall Experience
Loved using the unit and it was nice and easy to cancel once I was done!Kavan H. | Overall Experience
Staff very helpfulCarla M. | Overall Experience
Very convenientAleck M. | Overall Experience
It was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.Jennifer o. | Overall Experience
We had a great experience with the storage unit we had for over 3 months.jennifer d. | Overall Experience
I would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very gratefulJanice M. | First Impressions
Justin was always helpfulBrent S. | Overall Experience
GreatThomas D. | Overall Experience
very thorough, quick, and easy to rent and return equipment. Very good driver as well.Ellia C. | First Impressions
Great experience - friendly and helpful staff.S David C. | First Impressions
I have no comment.Kenneth L. | Overall Experience
Never received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless serviceCaitlin H. | Overall Experience
really liked the staff at this location, really helpful and good folkGregory C. | Overall Experience
GAdam B. | Overall Experience
Everything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.Matthew H. | Overall Experience
Great people to work withGayle S. | Overall Experience
Tanks for everything,gustavo g. | Overall Experience
Graciasemily h. | Overall Experience
Steve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.William G. | Overall Experience
We have had excellent service over many years with storage & moving needs at this U-haul location.LEE B. | Overall Experience
N/CKerigan R. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!
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