You took $89.95 for a month and the storage unit was cleaned on the 2 nd not due till 13??????? Dead mice , live mice Noone ever told me back in July my things could or would be destroyed by varmints!!! Not fair You got $890 and I got mice , droppings and destroyed important things #329 unit no. We live on SSDI it was a rough cut in our money !!! Jane J. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Brunswick
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kayla L. | Online Move In
El cliente no dejó un comentario.Ken S. | First Impressions
El cliente no dejó un comentario.wesley g. | First Impressions
El cliente no dejó un comentario.Jason R. | First Impressions
Timely reminders ref monthly storage fee, received receipt promptly.Thomas P. | Overall Experience
El cliente no dejó un comentario.Tashley G. | First Impressions
El cliente no dejó un comentario.Gerald s. | Overall Experience
El cliente no dejó un comentario.Ellen H. | Online Move In
It wasn't until I went to the facility to complete the paperwork that I was told I would have to present the contact information of a third party other than my spouse. It would have been helpful to know up-front that this information is required to rent one of your storage units. I never give out anyone's personal information without their consent, so it delayed the reservation process as I had to contact my third party to get their permission.JOHN H. | First Impressions
El cliente no dejó un comentario.Edward S. | Overall Experience
El cliente no dejó un comentario.bruce g. | Overall Experience
El cliente no dejó un comentario.ALLAN L. | Overall Experience
They were so lost in what they were doing because they didn't have enough help. but you tried charging us over $200 for a unit and highway tollsSHAWN S. | Overall Experience
El cliente no dejó un comentario.Paul A. | Overall Experience
I rented the unit from out of town and was surprised to find no staff on site at 91 Gurnet Road when I arrived to start the rental. Eventually I figured out that I had to go to 1 Cressy Road to find the main office. It would be nice if there were a sign at 91 Gurnet Road making the relationship unavoidably clear to someone in my circumstances.David P. | Overall Experience
El cliente no dejó un comentario.Roxanne S. | Overall Experience
I have never had a storage unit before. Everything was easy and well maintained. Great over all experience.Elizabeth R. | First Impressions
The whole crew at this location is amazing. Hard workers and always willing to help. Keep up the great work.Doug S. | Overall Experience
My rating would have been excellent, but I showed up at the site and nobody was there. I did not see a sign clearly indicating that the site was managed at another location, so it took some guesswork to figure that out. Once I did though, the service was excellent.David P. | First Impressions
Had no problem getting into the storage. Everything was excellentGerald s. | First Impressions
35 minute wait on hold for callssteve j. | First Impressions
I upgraded the same day over the phone but went to the facility and was told there was not a unit available and they'd call me that afternoon. Nobody called. I called the next day and was told a message was sent out for the manager to call me back. Never got a call back. So I had to drive to the facility to see if there's a unit available. A unit was available but it is inside a facility when I have been saying from the start I need to drive right up to a door because of my serious back issues. They said it wouldn't be a problem because there are carts available. But when I got there the carts were very small and there's a picture on the wall showing a woman using the cart to move small boxes. I said I needed to move FURNITURE, including a large couch. None of my furniture will fit on these dinky carts! When I was walking down the hall an alarm went off blasting my ears. This whole experience has been horrible. I expected a heck of a lot more from a company as big as Uhaul.Teresa P. | Online Move In
The guys were very helpful - went out of their way on several occasions to meet my needs!william d. | Overall Experience
El cliente no dejó un comentario.Pamela F. | Overall Experience
The facility was perfect for storage while waiting for an Apartment to be available at Cooks Corner. The on line check out process didn't go as smoothly as expected, and I had to call to find out why my move out hadn't been confirmed for many days.Marc D. | Overall Experience
Storage unit I had needed some TLC - but I understand they addressed the issues after I moved out (insulation falling from ceiling, doors sticking). Unit was not super-tight so we did have some dust and pollen getting in. Otherwise, price is excellent and facility is easy to get to and secure!Russ M. | Overall Experience
El cliente no dejó un comentario.Daniel D. | Online Move In
I wasn't able to complete my move in as my unit did not have the lock that was supposed to be provided. I need to contact them to find out what to do now.Adam C. | Online Move In
The only problem was being able to contact Brunswick directly. Customer Service phone number had long waits and was unable to assist with issues that arose.leslie m. | Overall Experience
Super helpful, friendly, and efficient!Katherine K. | First Impressions
Cost to rent trailer was too high!Caleb G. | Overall Experience
El cliente no dejó un comentario.Billy J. | First Impressions
The facility is very well kept . I stored there continuously for several years . The big complaint was that until a recent move out I'd had EXTREMELY difficult time contacting the staff at the facility. I'd call during normal hours, the call would be forwarded to a distant center, a message requesting a call back left with agent at that center with NO Results, no call back from facility. With the recent move out direct communication with the facility communication was excellent . Thanks.richard p. | Overall Experience
Dawn at customer service desk was super friendly and efficient! Thanks for the smooth transaction!Autum J. | First Impressions
El cliente no dejó un comentario.Sarah B. | Online Move In
I had reserved a 10x10 unit for the first of May but somehow my reservation got lost with the update. I ended up with only a 5 x 15 unit which isn't really big enough. Then on top of that I was promised a lock to be in the unit when I arrived d/t paying when I reserved and it wasn't there. I still haven't recievd it.Kristie L. | Online Move In
El cliente no dejó un comentario.Rachel P. | First Impressions
El cliente no dejó un comentario.William B. | Overall Experience
El cliente no dejó un comentario.Brian M. | Online Move In
We have utilized the storage at U-Haul on several occasions. The staff are so helpful and easy to work with. A great review comes with zero hesitation!billi jo w. | Overall Experience
The people at u haul where nice till the day we went to get the truck to move my stuff to where i am now the stuff was kinda rude but they seemed to have changed their look on things when we told them we hurd everything they said about us on the walkie talkieJamie K. | Overall Experience
After driving 5 hours my code to enter was not working, and when I got to the 10x10x15 unit it was 2/5x10x15. u-haul did not have another unit for me to rent. so at 5:00 pm I had to scramble to find another storage facility in town. thanks to all American storage in Brunswick Maine, who had a real human being working on site, who was exceptionally nice and accommodating I was able to store my Vehicle!john v. | Online Move In
El cliente no dejó un comentario.christopher T. | Overall Experience
Very nice location always felt safe and confident with my stuff thereDarren C. | Overall Experience
El cliente no dejó un comentario.Chris H. | Overall Experience
El cliente no dejó un comentario.Beverlly b. | Overall Experience
My stuff was moldy when I took it all out of the unit yesterday.Bianca D. | Overall Experience
It was good whrn someone was in the office on site. Once the office relocated it was Difficult to have access.JOSEPH A C. | Overall Experience
Dave at Cooks Corner was very helpful.barry v. | First Impressions
Everyone was friendly and helpful.Carmine L. | Overall Experience
El cliente no dejó un comentario.Larry s. | Overall Experience
Customer service once again was out standing. The women working is helpful, kind and quick!amber c. | Overall Experience
El cliente no dejó un comentario.PAMELA D. | Overall Experience
Thank you for your help throughout my unit rental time at this facility in Brunswick, Maine.lisa c. | Overall Experience
We arrived in the town two hours ahead of anticipated time. The truck was there, and U-Haul let us pick it up. That also allowed two more daylight hours to make the 5 hour drive.evelynn p. | Overall Experience
Check in was uneventful and Dawn & David were very helpful.Robert F. | First Impressions
Clean and safe environmentJOHN P. | Overall Experience
No lock waiting in unit as promised when we moved in, and staff failed to close our contract when requested after move out.Hyden C. | Overall Experience
Associates are very knowledgeable and eager to help. They answered every question I had. Highly recommendedcody k. | First Impressions
Very helpful man showed me all appropriate selections that were available at the facility. Man in the office was polite and helpful.sandra f. | First Impressions
Nabarry l. | First Impressions
Friendly and helpful staff. Technology issues need to be addressed at checkout.CAROL S. | Overall Experience
First class as usual.Larry s. | First Impressions
My initial contact was well handled as I had never rented a unit for a duration of time and had many questions and concerns. Payment notification was very good. Would definitely rent from again.chris g. | Overall Experience
The manager and the staff were very helpful and understanding ... It is challenging to be moving and having a friendly staff is really a bonus ! Thank you ... Very grateful!! Elizabeth Meyerelizabeth m. | Overall Experience
I reserved a 10x40x10 a month ago. Came free with 26 ft truck rental. I spent almost 4 hours and 6 different phone calls to get it all set up. When I got there - none were available. Awful experienceCharlie W. | First Impressions
Very professional and helpful.CAROL S. | First Impressions
Absoluut horibaale ondervinding.L-an J. | First Impressions
Great service every step of the way.Tristram T. | Overall Experience
Very difficult to get ahold of staff even during business hours, and when I did finding a staff member they often were not able to help me.maia p. | Overall Experience
She was fast, professional while being friendly all at the same time. I would use them again.Vanessa K. | First Impressions
greatBetsy S. | Overall Experience
Clean, accessible units, staff was helpful and friendly. Definitely appreciate the one month free storage. Would have appreciated a heads up about the office at the location I was given being closed.Nikki S. | First Impressions
Incredible service, always helpful, unmatched friendliness, and without a doubt, very much appreciated professionalism. And a personal 'Thank You' to each and every staff member.DAVID P. | Overall Experience
Greatlorrie c. | Overall Experience
thanksDoug M. | Overall Experience
Mike was very helpful, and knowledgeable. He offered us suggestions to make the move go more smoothly. The storage facility was secure, clean, and safe, and the truck we rented ran well.carol r. | Overall Experience
I was always impressed with how responsive and helpful Mike (@Cooks Corner, Brunswick,Maine) was. Just having his kind manner through difficult times made my experience so much easier. Good people.MAUREEN B. | Overall Experience
I did expect a call back from Mgr since the clerk on duty could not sign me out of the rental contract for the storage unit #161 which was cleaned out the same day we rented the truck to move.Sharon M. | Overall Experience
Mike C. is the best part of UHAUL. The only reason I didn't give an overall rating of excellent is because UHAUL corp kept sending late notice when I could prove by the bank they were paid on time.parnell h. | Overall Experience
Excellent staff. Very helpful!DAVIE H. | Overall Experience
Expensive but nicekathi f. | Overall Experience
Our unit leaked... an antique desk was damaged by a water leak in the ceiling.Roxanne W. | Overall Experience
They were very patience with me in the end of my rental processJERRY D. | Overall Experience
I need to close my account I've cleaned out my in it I'll be up this week to sign paperwork thank yougayle d. | Overall Experience
Excellent customer service!Patrica A. | Overall Experience
The ceiling was coming down, the door dented, and after the 4 month stay MANY items were mildewed which made me wonder if water was leaking Into the unit. No to furniture into a unit again.Mary W. | Overall Experience
Very good service.MICHAEL M. | Overall Experience
We have used U-Haul for both rental trucks and storage and have only good things to say about the service. Would refer them to anyone we know that is moving or needs storage. A really well-run place.Sharon M. | Reservación
Great placeshari o. | Overall Experience
MIke and Clem took very good care of me - and more importantly, my precious belongings for over two years, while I was living 3000 miles away. This is a first rate facility. I never give 5 stars!KATE W. | Overall Experience
El cliente no dejó un comentario.ray S.
No one was in office during working hours to speak with about unit. My belongings were ruined from a leak in ceiling and had to chisel ice at one point. Mold formed and corrosion on metal objects formTheresa C. | Overall Experience
El cliente no dejó un comentario.Shelly B.
El cliente no dejó un comentario.douglas M.
The guy that got me all set up was great! He let me borrow an adapter and when I returned the trailer he backed it in for me. Super helpful! The guy deserves a raise. I will definitely be returning in the future.leanna H.
I thought the insurance was too high. It was basically 50 percent of the rental fee.NED M.
Mike at the Gurnet Rd. location is fantastic. He is very nice and helpful . He really knows his stuff and is the definition of customer service.JAMIE B.
Mike is the best. Just have the drop off location secure and not change after the rental transaction or during a drive towards the location that was expected and desiredkathleen D.
Love this location, they are incredibly helpful and friendlynichole C.
Nothing, the two gentlemen there were very nice and helpful. They looked like they were enjoying their jobs and having a good time.Kayla S.
El cliente no dejó un comentario.leon W.
accomidating even though he said I had wrong paper workLinda S.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.KAREN H.
El cliente no dejó un comentario.stephen M.
Manager went above and beyond to get us a truck on short notice! Also significantly less expensive than a competiter...SUSAN B.
El cliente no dejó un comentario.dave L.
Great service. New truck!Thomas C.
El cliente no dejó un comentario.WALTER S.
El cliente no dejó un comentario.BONNIE W.
I have never had a bad experience with uhaul...but I will never again rent a trailer without a jack to help attach and detach the hitch. The design is ridiculous and I hurt myself.Jim P.
The 5x8'trailer was well designed for loading and securing our furniture and queen mattress. It rode well on our 600 mike trip including handling some rough roads. Other than naturally blocking the rear view (but the side view) mirrors it did not negatively impact the driving of our 2003 Sienna van. The only complaint is that the safety chains seemed too long and the advice over the phone after pick-up tobtwist them still left them touching the groundTimothy B.
El cliente no dejó un comentario.LAURIE H.
El cliente no dejó un comentario.JOHN S.
I thought Mike was especially helpful. He made the whole process go very smoothly!catherine H.
Nothing the staff was excellent, helpful and friendly which isn't always the way uhaul has been in my experience! It was a pleasure speaking with both of those gentlemen!!Christine M.
No improvement needed.Edward G.
Great intake.... w/o power! Thank you!!wende C.
Mike is fantastic. Thanks for all the helpJIM T.
The gentleman was very helpful assisting me with setup of trailer.kip S.
El cliente no dejó un comentario.Nancy M.
The whole experience was a pleasure....more than expected.Donor D.
I received friendly and efficient service. The van was ready ahead of time and the attendant gave me helpful information about the operation of the vehicle.Paul A.
El cliente no dejó un comentario.Chuck P.
They went out of their way to correct a snafu I had with a reservation, making sure my needs were met. Excellent people, and the van was in good repair and performed well. Kudos all around!WILLIAM H.
El cliente no dejó un comentario.jocelyn S.
I found the manager to be a little cold and less caring to a woman hauling a 5 by 8 on her own. But on the great side; the employee named Clement was extremely helpful, pleasent,and fare. Was a pleasure to deal with; so much so, that I hope this gives him credit where credit is due!Virginia M.
The fellow at this location is very courteous and professional. I would highly recommend this location.GORDON C.
El cliente no dejó un comentario.nancy A.
El cliente no dejó un comentario.kris S.
El cliente no dejó un comentario.MATTHEW R.
Everything was great. Very good service.robert J.
I wish that the vehicle would be filled with gas. I have rented twice with the fuel 1/2 full.donald T.
We always enjoy working with Mike. He is definitely an asset to UhaulJohn K.
The worker Mike was great, no problems but the truck seemed really old and clunky, more so than I've ever used before. I realize these trucks go all over but the one I had seems like it should be retired. It made a lot of noises and rattles even when empty.Shannon L.
Nothing. it was great.craig T.
Why wouldn't it be a positive comment? Mike, Clem and Phil are three old school guys who do their job and take great pride in doing a GOOD job. They have each taken the time to form a working relationship with me and made me feel a welcome client in their busy busy day. Maybe once a year I bring them a fresh baked apple pie to thank them. Four years of renting out of Cook's Corner ... no pie. Shifted over to Gurnet when Mike started working there ... started baking pies. Food for thought :) You guys all treat me well. They just make me feel a part of the team.CHARLES A.
El cliente no dejó un comentario.ANTHONY L.
Mike and Clem was very helpful and professional. I will be recommending this store and only this store to everybody. I would like to thank Clem and Mike for all there helpfred P.
This location is a scam! Beware!!!! I received a quote online picked up the truck with no issues.only to return it with a much larger bill than quoted,when I asked why the price change the manager got really rude and basically told me "to bad" that they don't have a 14' box truck that they changed them to 15' and added a significant rental fee with out disclosure.at the time of pickup I specifically asked for a 14'truck like I saw online had the attendant told me the 14s are now 15 with a huge price jump I would probably still have rented the truck,but I feel like I was taken advantage of and I have found out since that this perticular location does that frequently.i am now contacting the better business bureau for further resultsALBERT L.
24 hour drop off s a major plus to this great and convenient location.STEVE V.
El cliente no dejó un comentario.susan T.
Location was great. The hold time and customer service call center is horribleMATT A.
El cliente no dejó un comentario.Norman T.
Please provide the actual booking address in the confirmation email - I ended up going to all three Brunswick locations before arriving at the right place.John J.
Always a pleasure to use this facility and interact with all employees here.SHARON M.
This is the best U-haul rental location that I've ever used! Professional, friendly and the equipment is always in top shape.DAVID C.
El cliente no dejó un comentario.Dana J.
El cliente no dejó un comentario.ANDREA M.
El cliente no dejó un comentario.MARK P.
El cliente no dejó un comentario.dan D.
El cliente no dejó un comentario.William T.
Not a thing! Had a wonder experience renting from you.mariah C.
El cliente no dejó un comentario.Andrea A.
El cliente no dejó un comentario.Hope T.
El cliente no dejó un comentario.edward M.
El cliente no dejó un comentario.tom F.
El cliente no dejó un comentario.ANDREA T.
El cliente no dejó un comentario.Nathaniel B.
I am a repeat customer at this location and always pleased. Michael (as well as Clement and all the staff) is always professional, friendly and super efficient. Knowledgeable about equipment, rates and times. Michael takes pride in his job, the service given and he seems to care about his customers. 100% kudos for this location.Sabine M.
trailer seem to have leaked a number of thing were wet when unloadedJAMES S.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.SKIP R.
Good people good customer service.Sharon M.
El cliente no dejó un comentario.PETER C.
El cliente no dejó un comentario.Howard J.
El cliente no dejó un comentario.FRED B.
No improvement necessary. The attendant was very helpful and friendly. We will use them again.Ann H.
Great place to do business with - good customer service too.SHARON M.
Excellent and efficient service!JODY H.
El cliente no dejó un comentario.heidi D.
El cliente no dejó un comentario.GREG B.
El cliente no dejó un comentario.Teresa D.
Outstanding personnel. They know their business, they care about the customer and the experience. ¡Gracias!Elizabeth I.
Very friendly and helpful.GRISTNA E.
This U-Haul representative is the best! I used him several times and he is a total pro and has a great attitude!DAVID C.
Mike did a wonderful job. Not only did he call in to confirm the reservation, but when I got there he made the whole check in/out process really simple. Moving is never easy, usually stressful, and through a few simple words, and a lot of smart thinking behind him, he made the whole process a lot easier. Moving is never easy, always stressful, and Mike did a great job in making a lot less so for all concerned. His site is well-maintainedand rational to use, so please make sure he has the resources to do what he needs to do to keep doing the wonderful job he is accomplishing.Kris S.
El cliente no dejó un comentario.LeAnne G.
The gentleman running the place was WONDERFUL!Chris H.
Best Uhaul E)experience I have had, very friendly and helpful staff!Corey W.
Nothing, really. I had a tough situation with movers standing me up and UHaul manager was VERY accommodating in all ways!!LAUREN F.
El cliente no dejó un comentario.ELAINA S.
This was an amazing experience. Everything went smooth, and the gentleman who helped me was fantastic. Gracias.BRADLEY W.
El cliente no dejó un comentario.bob G.
El cliente no dejó un comentario.Douglas M.
El cliente no dejó un comentario.EDWARD M.
Mike made this easy.mike W.
El cliente no dejó un comentario.adam S.
The gentleman there was very helpful and seemed to know the equipment well.norman T.
El cliente no dejó un comentario.Mark H.
Mike and Clem are excellent , fully focused on the customer and their needs. They have consistently helpful suggestions. Please supply them with additional salt to tackle the driving areas out front. I would recommend this location to anyone I know.JOANNE R.