Comentarios de los clientes para U-Haul Moving & Storage of Brooklyn Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Brooklyn Park

Clasificación general:

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Bismarck N.
Clasificación:

excellent service

DWAYNE M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laura M.
Clasificación:

El cliente no dejó un comentario.

Lacey W.
Clasificación:

El cliente no dejó un comentario.

Laura L.
Clasificación:

I think the processes you have put in place since COVID are excellent!

DANIEL H.
Clasificación:

Quick and easy pickup. Equipment very clean.

Michael S.
Clasificación:

El cliente no dejó un comentario.

BRIAN K.
Clasificación:

El cliente no dejó un comentario.

heather M.
Clasificación:

El cliente no dejó un comentario.

Tibong Z.
Clasificación:

May be add more vans.

TODD F.
Clasificación:

I am tried to return vehicle after hours with my cell phone and could not. I could not sign in using my contract number and last name or creating an account. Even now I cannot create an account. When I try I receive the message "This Session Has Ended." This needs to be corrected. Can you help?

TOUXHUE V.
Clasificación:

Transparent pricing, sufficient staffing, professional workers

JASSMIN P.
Clasificación:

Manager at location extremely rude, gave us bad truck, made errors with reservation & overcharged.

Tracy B.
Clasificación:

The pictures on one of my rentals were not updated to show the things that were already fixed. just an observation.

THOMAS H.
Clasificación:

customer service is very poor

Rebecca K.
Clasificación:

Aaron helped me when I dropped it off and was very friendly! The only issue I had was with the app. It wasn't very user friendly but I got it figured out. Thank you!

Anthony D.
Clasificación:

El cliente no dejó un comentario.

SIMION N.
Clasificación:

El cliente no dejó un comentario.

Teresa D.
Clasificación:

Be upfront with all possible charges. There was an option with possible charge for ins if any damage occured. I was not aware of this charge ahead of time.

HARRIET R.
Clasificación:

Everything about the service was great and I do appreciate everyone who had patients with me.

KOOSSI A.
Clasificación:

Appreciated all services with UHAUL

Debra C.
Clasificación:

El cliente no dejó un comentario.

Charlie P.
Clasificación:

El cliente no dejó un comentario.

Ken N.
Clasificación:

Top notch. Wouldn't change a thing.

Asha G.
Clasificación:

Better instructions for key pick up for contactless pick-up or 24/7 over the phone.

Britton M.
Clasificación:

Staff was very helpful with my move, thank you.

Terry B.
Clasificación:

Counter person was fast and efficient. Yard people were too. Both when hooking up the trailer and when I returned it. I will be back next spring for return of car from storage.

April B.
Clasificación:

I was very satisfied

alliah D.
Clasificación:

El cliente no dejó un comentario.

Steve M.
Clasificación:

El cliente no dejó un comentario.

Stephen M.
Clasificación:

El cliente no dejó un comentario.

SUSAN M.
Clasificación:

Explain the process and offer opportunity for customer to ask any questions.

GEORGE T.
Clasificación:

Great job

thomas P.
Clasificación:

El cliente no dejó un comentario.

Jerome I. | First Impressions |
Clasificación:

We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable

taddese B.
Clasificación:

It is good just keep up it.

perry B.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

Maybe have more than one person checking in customers at the desk in the mornings to speed up the checkout process. Likewise, have more than one person checking in vehicles in the yard to speed up that process in the morning.

mark L.
Clasificación:

El cliente no dejó un comentario.

Donnie P.
Clasificación:

The employee who hooked up the chains didn't adjust the length. They were dragging and one of them broke.

luke L.
Clasificación:

El cliente no dejó un comentario.

AARON K.
Clasificación:

This place is amazing. Sufficient number of employees on staff to make transactions and the entire process run smoothly AND Quickly! I wouldn't have wasted my time at the Crystal and Blaine locations in the past if I knew how fiercely the Brooklyn Park location dominated. A+ rating!!

MAGDALENE J.
Clasificación:

I have to say the guy who checked me after I returned the rental he was a jerk I paid for the services and I work hard for my money and deserve good customer service

ASHEILD M.
Clasificación:

To me have everything on track for customers.

JOHNNY D.
Clasificación:

First time I had to bring a truck back to same location cost me extra. 45$ dollars never using y'all again

PAUL G.
Clasificación:

Great service, went the extra mile for my situation

Raymond K.
Clasificación:

Lack of either mask wearing or proper mask wearing by employees as mandated by the state of Minnesota was concerning and I would caution my friends to be mindful of this.

JEFFREY JOHN C.
Clasificación:

Don't forget the appliance dolly

JASON M.
Clasificación:

Do maintainance regularly for good service to the customers. Otherwise the service was excellent.

DUANE S.
Clasificación:

Supply some brackets to hold the load in place

steve S.
Clasificación:

the service at the store was slow due to one person working but he was good at getting things handled.

Alan G.
Clasificación:

AWESOME

Marcie H.
Clasificación:

Great customer service. So pleased with the price of the van. I will definitely come to this location again!

Eddie J.
Clasificación:

El cliente no dejó un comentario.

RONALD H.
Clasificación:

El cliente no dejó un comentario.

Daniel A.
Clasificación:

I have been with Uhaul as a customer for the last 20 years, Uhaul had consistently been meeting expectations. This trip was not as expected. I rented a “Lil Sammie” 10 footer truck. The truck was very much used. Dirty interior to begin with. The images for verifying vehicle condition (pre trip check) on the app did not match the vehicle I was renting. The staff working, assured me I had the correct vehicle. The trucks alignment was very off and the vehicle would drift hard right if any pressure was released from the steering wheel. The driver side door, required very forceful shutting to get to close, sometimes coming loose during driving. I turned the light knob for the headlights, it fell through the dash moulding, I had to literally fish it out with a needle nose pliers. Thankfully, the dash molding was already loose so I was able to get the lighting assembly to click back in place, otherwise I would have had no way to turn on the headlights to get the truck back to Uhaul. Very poor experience.

Nancy M.
Clasificación:

El cliente no dejó un comentario.

GRETCHEN H.
Clasificación:

El cliente no dejó un comentario.

Timothy V.
Clasificación:

El cliente no dejó un comentario.

ALLYSIA S.
Clasificación:

El cliente no dejó un comentario.

parmo S.
Clasificación:

Keep up the good work

Conrad G.
Clasificación:

The verbal communication was lacking.

ginger S.
Clasificación:

This was such a fantastic experience. I had no idea U-Haul was so easy and user friendly. The price was so affordable! We will absolutely be using both this service and this location again. Thank you!

jennifer V.
Clasificación:

Great experience all around. Pick up of the van was easy. Return was easy. Website made everything simple. Highly recommend.

TORGBO N.
Clasificación:

El cliente no dejó un comentario.

linda G.
Clasificación:

El cliente no dejó un comentario.

Henry B.
Clasificación:

I would say that next time it would be nice if the equipment is wiped down.

KENNETH N.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY A.
Clasificación:

El cliente no dejó un comentario.

BREANNALAYNE B.
Clasificación:

It's not specific to this location but the 26' truck was one of the worst vehicles I have ever driven. It shook so badly no one should ever have to experience that. Let alone for the almost 700 mile trip that I did. Fix your trucks because that's a death trap waiting to happen.

Charles B.
Clasificación:

Pick up took way to long. 1 person downing that job and the line was to the door. Then had to wait again for someone to hook up the trailer.

Edward R.
Clasificación:

You're doing great I love the way you have it set up with the safe distance and how you Take good care of your customers .

Vijay A.
Clasificación:

El cliente no dejó un comentario.

Mir A.
Clasificación:

Very helpful

Orock A.
Clasificación:

No dolly in large 26f truck. Found out when I reach my destination. Counter staff not very warm and welcoming.

THOMAS B.
Clasificación:

El cliente no dejó un comentario.

GUTEMA M.
Clasificación:

El cliente no dejó un comentario.

MAI T.
Clasificación:

Super fast check out and super easy on returns.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Charles C.
Clasificación:

Stop double booking

Lawrence T.
Clasificación:

El cliente no dejó un comentario.

DAN EDWIN Z.
Clasificación:

Lower costs

RICHARD T.
Clasificación:

Everyone was very pleasant and helpful

mohamed M.
Clasificación:

El cliente no dejó un comentario.

forogh A.
Clasificación:

I've tried this service at another location and was not impressed (I won't name the location) but, this location totally reminded me of the strength in customer service and quality of product Uhaul offers its customers. Thanks, I will be back.

grace K.
Clasificación:

Everything look good.

IVORY D.
Clasificación:

Not trip for a face mask!

DALE D.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Make sure the gas is right, blankets are counted.

zaye B.
Clasificación:

Horrible manager, how is it that the agents are alot better than the manager. They did not update the mileage on their van and when I returned it after driving 16miles, they charge me for 44miles. Even though I had picture as evidence for the starting mileage, the manager refused it and said he can't do anything since I didn't put that mileage in the link, I was forced to pay for 44miles. Worst experience.

NYTASHA Y.
Clasificación:

El cliente no dejó un comentario.

Effa E.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

Only comment I have is when I picked up the trailer, I was told somebody be right out to help me hook up the trailer, I waited 45 minutes finally I was hooking up the trailer by myself and someone finally arrived

paige J.
Clasificación:

I would make sure to explain any systems that are new or could cause confusion while driving.

Tou V.
Clasificación:

Service was quick to pickup and Dropoff.

JOHN R.
Clasificación:

El cliente no dejó un comentario.

MAICEE H.
Clasificación:

El cliente no dejó un comentario.

Nimpson W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROSE L.
Clasificación:

One BIG problem. I had rented a truck for the whole day. Upon arrival I was informed that we could only have the truck until 3 PM. We lost 4 hours due to this, which caused MAJOR problems. We had to rent ANOTHER truck 3 days later to complete the move. So it ended up costing us TWICE as much to move. steve-lundgren@hotmail.com

Jeffrey K.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

Whitney W.
Clasificación:

Long wait on hold.. about 60 minutes. Unfriendly front desk staff. Changed order and size of truck. Absolutely no wiping down of screen in between customers even though it's required to touch pen and sign. Mobile check in is very convenient

Joshua J. | Overall Experience |
Clasificación:

Best storage unit company ever!!! Five stars, two thumbs up!!

JIMMIE E.
Clasificación:

El cliente no dejó un comentario.

LISA U. | Overall Experience |
Clasificación:

Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.

matthew f. | Overall Experience |
Clasificación:

The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!

JAMES G. | First Impressions |
Clasificación:

The Staff and facility is Excellent!!!

WILLIAM B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

patrick g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

bendu w. | Overall Experience |
Clasificación:

The storage space was big and it was clear i have to problem with my things at all

Roshelle T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James Julia N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

melissa k. | Overall Experience |
Clasificación:

The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider

LAKIESHA W. | Overall Experience |
Clasificación:

Having this unit was very convenient.. thank you.

melissa k. | First Impressions |
Clasificación:

After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.

Angelica J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

julie m. | Overall Experience |
Clasificación:

People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.

michelle c. | Overall Experience |
Clasificación:

The price could come down or have insurance on items and hours could be open later

MICHELLE M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sonja W. | Overall Experience |
Clasificación:

The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.

Mike S. | Overall Experience |
Clasificación:

Thanks you guys

bobby T. | First Impressions |
Clasificación:

Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!

Les R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

karl w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jay G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

NHUT L. | Overall Experience |
Clasificación:

One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Thank you!

willota b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

shantel s. | Overall Experience |
Clasificación:

Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.

Shaquita E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daniel M. | First Impressions |
Clasificación:

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

tina l. | Overall Experience |
Clasificación:

Best storage ever

CASSIE L. | Overall Experience |
Clasificación:

Great storage place

Brandy S. | Overall Experience |
Clasificación:

This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The “GENERAL MANAGER”” lack of customer service.

Ralph F. | Overall Experience |
Clasificación:

Alex was so helpful, and provided excellent customer service!

lydia w. | Overall Experience |
Clasificación:

Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.

antawn d. | First Impressions |
Clasificación:

Great customer service

SHIELA B. | First Impressions |
Clasificación:

Alex is very good with customers 😊

LOUIS M. | Overall Experience |
Clasificación:

The latch at the door does not work.

Palema M. | Overall Experience |
Clasificación:

Needs more staff in the front a popular place

LOUIS M. | First Impressions |
Clasificación:

None

Mordecai H. | Overall Experience |
Clasificación:

I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?

tamika j. | Overall Experience |
Clasificación:

The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.

James W. | First Impressions |
Clasificación:

Good job

alicia m. | Overall Experience |
Clasificación:

They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬

JACQUELINE H. | Overall Experience |
Clasificación:

The staff and service was amazing

brenda h. | Overall Experience |
Clasificación:

Recommended business

Ryan W. | First Impressions |
Clasificación:

Great service on a busy Sunday!

ALBERTINE B. | Overall Experience |
Clasificación:

It was the best storage I ever had

rakejah e. | Overall Experience |
Clasificación:

The mice are very bad damaged a lot of my things

Debra M. | First Impressions |
Clasificación:

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Sonny H. | First Impressions |
Clasificación:

Outstanding staff and service.

Jason H. | Overall Experience |
Clasificación:

Staff was very helpful

qadeer o. | First Impressions |
Clasificación:

Time sensitive but effective

terry d. | First Impressions |
Clasificación:

It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.

Patricia D. | Overall Experience |
Clasificación:

Great folks to work with...super helpful. Wish they had more staff.

BriAn W. | First Impressions |
Clasificación:

If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.

CYNTHIA S. | Overall Experience |
Clasificación:

The prices for the storage was to high my only complaint.

Shadrach h. | Overall Experience |
Clasificación:

Professional service. Helpful and well maintained

Mickey b. | First Impressions |
Clasificación:

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

victoria s. | Overall Experience |
Clasificación:

I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.

Arlanders R. | First Impressions |
Clasificación:

E eryone was nice and friendly...

alicia m. | First Impressions |
Clasificación:

🤬🤬🤬🤬🤬🤬🤬

hannah w. | Overall Experience |
Clasificación:

.

JENNIFER B. | Overall Experience |
Clasificación:

Great facility.

bertie w. | Overall Experience |
Clasificación:

Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.

Bill M. | Overall Experience |
Clasificación:

I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it

carolyn w. | First Impressions |
Clasificación:

I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there

Demetria W. | Overall Experience |
Clasificación:

Alan was great, manager was great. Great team.

summer g. | Overall Experience |
Clasificación:

The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!

Renae T. | Overall Experience |
Clasificación:

I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks

SUZANNE C. | Overall Experience |
Clasificación:

Intercom not working

tricha s. | Overall Experience |
Clasificación:

Customer service is excellent. Fast and efficient.

tricha s. | Reservation |
Clasificación:

Very good customer service.

fekissa p. | Overall Experience |
Clasificación:

Wonderful facility and staff. Very friendly and knowledgeable.

SUSAN P. | Overall Experience |
Clasificación:

Always wonderful manager and staff

facia b. | Overall Experience |
Clasificación:

I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.

Charles K. | Overall Experience |
Clasificación:

Great Experience

Becky Y. | Reservation |
Clasificación:

Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.

augusta p. | Overall Experience |
Clasificación:

Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.

sara/ jeff c. | Overall Experience |
Clasificación:

Very convenient and easy to use.

Jaqueline J. | Reservation |
Clasificación:

Great Customer Service

jim p. | Reservation |
Clasificación:

Everything was outstanding

Gordon S. | Overall Experience |
Clasificación:

x

CHRISTINA F. | Overall Experience |
Clasificación:

I truly appreciate everything. Thank you so much

EILEEN T. | Overall Experience |
Clasificación:

Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again

sabrina c. | Overall Experience |
Clasificación:

Friendly staff, nice and clean for facility

Sandra F. | Overall Experience |
Clasificación:

Nice safe and secure

Lori S. | Overall Experience |
Clasificación:

I appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.

DANIELLE A. | Overall Experience |
Clasificación:

The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!

MARY JO S. | Overall Experience |
Clasificación:

Very kind staff.

RUTH B. | Overall Experience |
Clasificación:

I would like to see a reduction in price.

jameilia h. | Overall Experience |
Clasificación:

I had the worst experience with manager Alex and I pray tshe god I never need U-Haul again

YEVTTE H. | Overall Experience |
Clasificación:

Thank you for the support.I appreciate U Haul and all the service you provide

KENNETH T. | Overall Experience |
Clasificación:

Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.

VICTORIA M. | Overall Experience |
Clasificación:

I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.

tadeusz h. | Overall Experience |
Clasificación:

Thank you guys so much for your help in our move! Greatly appreciated!

Andrew L. | Overall Experience |
Clasificación:

Great Facility!

facia b. | Overall Experience |
Clasificación:

Straight forward,but accommodating and patient.

Jeffa H. | Overall Experience |
Clasificación:

The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!

Jennifer K. | Overall Experience |
Clasificación:

very good service

shoua/ mong y. | Overall Experience |
Clasificación:

clean, friendly and helpful staff, I cannot complain about it at all

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