Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

7,298 comentarios

7007 Lakeland Ave N   Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

(612) 326-6857

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(612) 326-6857

7007 Lakeland Ave N
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Alex at this location was very professional, well spoken and I appreciated all the help, communication and time that he delivered to me and my family. Thanks Alex.

phyllis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C.  |  First Impressions 
Clasificación:
5.0

It was awesome,the agent well

Julvenia C.  |  First Impressions 
Clasificación:
5.0

Nice people!

VALERIE H. 
Clasificación:
5.0

Everything went well except the after hours check in with the uhaul.com/share app. It FAILS on iOS devices when it tries to determine the location on it's own so that needs to be removed. I could not complete the check in because of that!

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
3.0

The cab of the truck had not been cleaned and neither had the interior of the back been swept out. I also was surprised that the gas tank was just 1/4 of the way full. Normally when I rent vehicles the gas tank is full and you return it with a full gas tank. It's challenging to return a vehicle with 1/4 of a tank of gas. Everything was fine other than that.

MARY B. 
Clasificación:
3.0

Tell the rules of the storage doors so that other people wouldn't think they have all night to use the sliding doors. Also after hours are not move in hours. Gracias

JAMESHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
1.0

Because my rental was returned and I still got change for those hours the truck I was not sueding the truck at that time

PHILLIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamesha T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Isaacson P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE H. 
Clasificación:
5.0

Our initial attempt at picking up the 1st uhaul trailer in InverGrove Heights was HORRIBLE! The issues: rental agent could pull up the contract Try to charge 2.5 x price In trying to resolve that issue was told we could not have the trailer! The details: We arrived at 1:00 p.m. We spent almost 2hrs. And left with no trailer. Initially the problem was the rental price was 2.5x what I had prepaid at 10:30a.m. (we rented a 5x8 but none were available so we were getting a 6x12)The rental place couldn't retrieve our contract, so input info for 6x12 and I refused to pay 2.5 times the agreed upon price. Thus began the pH calls. I still couldn't get anyone to see/agree to the original rental fee , blankets and taxes that came to $332 which I had pd at 10:30 a.m.! The MN rep said the best she could do was $408 (did not include blankets). While on the pH trying to find some one who could help with this issue, the MN rep called the rental place and got told 'don't rent them that trailer under any circumstances.' We asked why, no one knew. It took another hour before learning it was because of repair s needed on it. Very poor communication! This info should have been in the system and known by every uhaul rep we spoke to starting with the scheduler who I spoke with at 7:30 a.m. I spent 5 hrs dealing with the problem because of a problem with uhaul s system or poorly trained reps! As to the original cost, no one on the pH. Could help. The only silver lining in this ordeal was when I went to Brooklyn Park the next day, they had the original rental fee and it was a easy, hassle free rental process.

Amy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
3.0

You need to approve your gas policy I had a quarter tank of gas or less when I rented that car I came back with probably a full tank of gas and I was charged almost 100 bucks that's ridiculous I don't care what the policy is

joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

The guy that helped me was great!

Sheena H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY T. 
Clasificación:
5.0

Really like the way they coordinated the labor helpers on both ends of the move. Great job by all. ONLY thing I did NOT like was the minimum 2hr labor charge for a 10 minute pickup job and a 30 minute unload job. They got paid well for their time. But I do understand we have to make it worth their while.

Steven J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI F. 
Clasificación:
5.0

Customer service is always A+ at this location. ¡Gracias!

Daniel B. 
Clasificación:
1.0

My card was charged for 88$ then 55$ after returning the truck

rahim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
5.0

By far the best location and friendly staff. The only location I will go to.

King R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRODIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASSER N. 
Clasificación:
1.0

I rented a truck on January 1st 2022. The weather was in the negatives all day and got worse at night. I returned the vehicle at 645pm. I was told I was suppose to wait in the truck because there was another vehicle in front of me. I then said I had been moving all day in the cold and I was not going to sit in this cold truck and wait to get checked in. I said I'd wait inside and please let me know once you've checked in the truck. I waited inside for about ten minutes. I wasn't told anything so I asked Jason If he could radio the gentleman outside to see If he was done checking in my truck. Jason was very rude and told me to go outside and ask. I explained it's freezing and I noticed all the workers had head sets on, so I assumed they use those to communicate. Jason again was very rude and was reluctant on using the radio to ask the gentleman outside If he was done checking in my truck. I don't know If he was having a bad day, but I feel I didn't deserve to be treated like that. I've been a uhaul customer for years and after this experience I won't be coming back to this location. Lastly I thought I had dropped my debit card while I was inside. So I went to go check but the doors where locked. I tried waving at an employee who was at the front counter and we made eye contact. He gave me a dirty look and tried to wave me off. Again I was just in the building five minutes ago, so It wasn't like he didn't know who I was. He made me wait for over 15 minutes in the cold before I finally was able to speak with a older gentleman and ask If my debit card was on the floor in the entry way where I was standing. It ended up not being there but it took them 3 seconds to look and If they would of answered the door 20 minutes earlier I could of been on my way. Again this was the worst customer service experience I've ever had and I can't believe I was treated like this. Especially since It was below zero outside while all this was happening.

Lamar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcel M. 
Clasificación:
1.0

El cliente no dejó un comentario.

KATASHA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheri E H. 
Clasificación:
3.0

I requested a dolly for appliances and was extremely disappointed when it didn't happened. Also nothing to hold appliances together as requested. One suggestion: inform clients to remain in vehicle when returning vehicle.

AUGUSTA E. 
Clasificación:
5.0

This place is perfect!!

Shannon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorbra D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDOULAYE C. 
Clasificación:
5.0

A received a very good teller who even advices me on what I needed. 👏

ROSELIDAH N. 
Clasificación:
3.0

El cliente no dejó un comentario.

CORAL P. 
Clasificación:
5.0

Guys behind the counter were great...next day check-in was super easy and everyone was knowledgeable and professional. Thanks guys!

SUSAN E. 
Clasificación:
4.0

Have more assist when there's line beginning to form.

DANNY S. 
Clasificación:
5.0

Staff was very attentive and helpful. They made our experience quick and easy!

CALLI Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENAH I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
4.0

Equipment rental location is too far away from the truck location,2hrs drive to be pick up. You can do better

ADEREMI A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUADALUPE U. 
Clasificación:
5.0

This is the only location I go to. Everyone is so friendly which really helps. As far as improve, I don't see how except to keep your workers happy. They really do a great job at the Brooklyn Park, Mn Lakeland Ave location

SHANNON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

jurell j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW Y. 
Clasificación:
5.0

Friendly helpful service. Easy to reserve a truck and essential equipment online

KURT K. 
Clasificación:
5.0

Thx to the uhaul family

Ethel I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corrie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMISON D. 
Clasificación:
3.0

There was no seatbelt on the passenger side and the windshield wiper broke off right when they were turned on.

Kristian L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADEJOKE A. 
Clasificación:
4.0

U-haul was really good to me. They were compassionate at a time when I certainly needed them. I was ill and tried to carry on but could not. They showed me sincere empathy. May your employees that serviced me be blessed in the coming new year. JUST, SIMPLY CONTINUE TO SHOW THAT KINDNESS. To close, U-haul has always been kind to me.

BERTIE W. 
Clasificación:
5.0

Nothing. Everthing went swimmingly!

thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
5.0

Very helpful, on time. Very nice!

MICHELLE E. 
Clasificación:
5.0

I've gone online to rent 1 way trailers a few times, never seems to be any small enclosed trailers in stock. Maybe boost inventory levels.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY H. 
Clasificación:
5.0

Check in was smooth, painless and easy

REGINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW O. 
Clasificación:
3.0

Size of unit change; Pick Up location changed 3x, one as we were on our way to pick up the trailer. Not the fault of this pick up location but Uhaul overall.

JEFFERY P. 
Clasificación:
2.0

The location itself was great, the thing that I disliked was when I returned the vehicle after hours. I am 75 years old, It was late, and cold!! I was by myself, and had to get in and out of the vehicle to take pictures and get all of the information that was required to complete check-out. If I didn't do these things, I would be charged $20. Give me a break, what are your employees getting paid to do??? Also, when I have rented in the past, this location always had someone warm the vehicle up, and the snow cleaned off. Not this time!!! Not very happy this time. This was always a good location to go to.

FRANCES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyuon B.  |  Overall Experience 
Clasificación:
5.0

Excellent service. I come weekly and the truck was waiting warmed up in the cold weather! Awesome service from the manager and team.

Daniel B. 
Clasificación:
4.0

Over past sever as l months I have rented 2 storage lockers at your facility and I also very recently rented one of your trucks. Everything is good overall but I have noticed the front desk employees often seem disinterested or not very friendly. As a 40 retiree of a large telecommunications company that worked in customer service exclusively I feel I can evaluate customer service fairly well ! For what ever it is worth your front desk need some work in my opinion.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cierra D. 
Clasificación:
5.0

Guy who checked me in was fast and smart. He even listened to me complain about my wife

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MODU T. 
Clasificación:
5.0

It went smooth today 😌 😎

Nathaniel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christiaan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

Great service

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W. 
Clasificación:
5.0

Taylor did excellent job of hooking up trailer and a good communicator

LAWRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA L. 
Clasificación:
4.0

It would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.

DONNA K.  |  Overall Experience 
Clasificación:
5.0

Keep the good work, I am pleased!

KONNAH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Great staff and nice, well maintained equipment.

PAYAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Everything was perfect

Jimmy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott M. 
Clasificación:
3.0

El cliente no dejó un comentario.

VERNITA J. 
Clasificación:
5.0

From my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!

Lenardo W.  |  First Impressions 
Clasificación:
5.0

You have excellent customer service at every location I called (Bemidji, Cloquet and Brooklyn Park!) I was very impressed!!! Thank you!!!

DEBRA G. 
Clasificación:
5.0

This Uhaul has treated me like family. I am so grateful

MACDELLA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaqueline J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PHET P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
5.0

Helpful

ALBERT M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

siah h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kizuwanda P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eddie m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandi b.  |  First Impressions 
Clasificación:
3.0

I had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.

TYANNA Y.  |  First Impressions 
Clasificación:
5.0

Overall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.

Joseph b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Celerina A.  |  First Impressions 
Clasificación:
5.0

The person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was

deandre m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MACDELLA A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MELBA J.  |  First Impressions 
Clasificación:
5.0

The Staff and facility is Excellent!!!

JAMES G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karl w.  |  First Impressions 
Clasificación:
5.0

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Daniel M.  |  First Impressions 
Clasificación:
4.0

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Deborah M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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