Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

7,214 reviews

7007 Lakeland Ave N   Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

(612) 326-6857

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(612) 326-6857

7007 Lakeland Ave N
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tyuon B.  |  Overall Experience 
Rating:
5.0

Excellent service. I come weekly and the truck was waiting warmed up in the cold weather! Awesome service from the manager and team.

Daniel B. 
Rating:
4.0

Over past sever as l months I have rented 2 storage lockers at your facility and I also very recently rented one of your trucks. Everything is good overall but I have noticed the front desk employees often seem disinterested or not very friendly. As a 40 retiree of a large telecommunications company that worked in customer service exclusively I feel I can evaluate customer service fairly well ! For what ever it is worth your front desk need some work in my opinion.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

Cierra D. 
Rating:
5.0

Guy who checked me in was fast and smart. He even listened to me complain about my wife

David C. 
Rating:
4.0

Customer did not leave a comment.

MODU T. 
Rating:
5.0

It went smooth today 😌 😎

Nathaniel J. 
Rating:
4.0

Customer did not leave a comment.

Christiaan V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Great service

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Taylor did excellent job of hooking up trailer and a good communicator

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

TINA L. 
Rating:
4.0

It would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.

DONNA K.  |  Overall Experience 
Rating:
5.0

Keep the good work, I am pleased!

KONNAH F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Great staff and nice, well maintained equipment.

PAYAM S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Stacey D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Everything was perfect

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
3.0

Customer did not leave a comment.

VERNITA J. 
Rating:
5.0

From my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!

Lenardo W.  |  First Impressions 
Rating:
5.0

You have excellent customer service at every location I called (Bemidji, Cloquet and Brooklyn Park!) I was very impressed!!! Thank you!!!

DEBRA G. 
Rating:
5.0

Great service by Channa!

BRIAN W. 
Rating:
5.0

Rented a simple trailer and needed it for only half a day. Your policy states that i need it for two days due to the distance traveled. Money could be saved by me and i expect you too if i had it a shorter period.

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

DUNN M. 
Rating:
3.0

Lower your prices. It took my entire life savings to rent this truck. Can't recommend your business to anyone. You need to increase the milage allowance when renting a car trailer with the truck. What If I want to drop off the car before loading/unloading? So in addition to taking my life savings, you also burned me on the deposit for going over your stingy milage allotment.

MICHAEL M. 
Rating:
1.0

Very poor customer service, the staff at the counter are not friendly, very cold, non-chalant, no smiles, no warmth at all, not welcoming at all, they need to hire friendlier employees

GWENDOLYN S. 
Rating:
5.0

Customer did not leave a comment.

SCHIWA Y. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

This Uhaul has treated me like family. I am so grateful

MACDELLA A.  |  Overall Experience 
Rating:
5.0

Very nice rental and the person that helped us was very kind and helpful

TONY R. 
Rating:
5.0

Customer did not leave a comment.

JAMES I. 
Rating:
1.0

I was told someone was outside to check me in. I was unable to locate anyone. I went back in the store 3 times and was told someone was outside. On the 3rd attempt, the person behind the counter pointed to a man on the way out and said he is who will check you in. I went outside and he was around the corner of the building working with another customer. He basically ignored me for 5 minutes until I asked if I could park the trailer. He said put it over there. Once I unhooked the trailer, I stood for 10 more minutes until he said he would check it out when he was done and I could go.

RANDALL N. 
Rating:
5.0

Customer did not leave a comment.

Corry K. 
Rating:
5.0

Customer did not leave a comment.

CALLISTUS S. 
Rating:
5.0

Customer did not leave a comment.

CALLISTUS S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

Jeanna O. 
Rating:
5.0

Everything was great!!! Thank you!!!!

jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

ALLAN M. 
Rating:
5.0

Customer did not leave a comment.

Jaqueline J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
3.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

Customer did not leave a comment.

SHAWNA T. 
Rating:
5.0

Customer did not leave a comment.

Brent O. 
Rating:
1.0

Too expensive

Thoua X. 
Rating:
3.0

Ordered just a small trailer. Just felt really cheap and like it was going to fall off at any moment. But did the job. When picking up the customer service was definitely lacking big time.

KYA A. 
Rating:
5.0

Customer did not leave a comment.

Anne J. 
Rating:
1.0

Terrible service. Rude employees. Sent me out to the rental van talking about “the keys are in there”. Went to the van, no keys. Van not parked in the space they said it was in, even though they pointed right at it. Said, it's in space “J”, when it was really in space “I”. Mind you, we're in Minnesota, the temperature is in the 30s. So I come back after this while goes chase for keys that aren't there, in a van that's not parked where they said it was, to have to wait in line 15 minutes for them to get back to me then take another 5 minutes to find the keys, while I'm short on time. Hopefully this message gets to someone who cares. Because the guys at the Brooklyn park uhaul sure didn't.

PATRICK N. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
5.0

One more person to help with a faster vehicle check in.

Albert M. 
Rating:
5.0

Couldn't get your Wi-Fi to accept my truck return

CHARLIE C. 
Rating:
4.0

The return and check-out process needs a little work. The locations didn't work. We had to call for service twice. What should have taken 5 minutes took over 30 minutes. Otherwise, I would have given 5 stars.

DAniel D. 
Rating:
4.0

Customer did not leave a comment.

TONIA F. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

You don't need to improve and totally satisfied

AUDREY P. 
Rating:
3.0

Customer did not leave a comment.

PHET P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GORAN L. 
Rating:
5.0

Returned trailer 7:30 this morning, but STILL WAITING FOR EMAILED INVOICE/RECEIPT.

REUBEN D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

joseph A. 
Rating:
1.0

fucking over charged me on every fuckin service charge they could think of including straight up lying about the amount of gas and then putting a literally impossible number of gallons in for the distance driven. go fuck yourselves you greedy ass corporate fucks

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Great customer service.

SELENE W. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Jillian P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL Y. 
Rating:
5.0

Not really a complaint just a suggestion. The return process was kind of vague. I understood to drive to the return lane. I didn't know if someone would come out and take it off, did I have to go to the front desk to notify someone, do I take it off or ??? I ended up waiting in line at the front desk for 15 minutes and then was sent out. Someone had already disconnected the trailer. A simple sign by the return lane would have cleared up the confusion. Otherwise A+

BRENT L. 
Rating:
5.0

Customer did not leave a comment.

ZANA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
3.0

Some employees are rude.

Kamilhussain R. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Stay polite, very competitive, very informed. You'll do fine.

larry P. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Keith S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Great employees!!

Tom B. 
Rating:
5.0

Helpful

ALBERT M.  |  First Impressions 
Rating:
5.0

I had a great experience. Very accommodating when I realized I needed the trailer that I rented for another few hours. They did not charge me.

David M. 
Rating:
5.0

Fast and clean

TRONG X. 
Rating:
5.0

Drop off was much more simple at this location.

John L. 
Rating:
4.0

Customer did not leave a comment.

Scott Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Deborah E. 
Rating:
4.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

siah h.  |  Overall Experience 
Rating:
5.0

My experience was Top Shelf because of Taylor and staff

DIANE M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

None

VICTOR T. 
Rating:
4.0

Customer did not leave a comment.

Kizuwanda P.  |  Overall Experience 
Rating:
5.0

Don't eat lunch and converse about personal topics at the counter.

Travis A. 
Rating:
5.0

Thank you for Being fast.

DAMIEN T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
1.0

The staff there was very rude and my card kept declining for the gas payment the staff treated me so bad and told me that I would not be able to rent from them again if the money wasn't paid within a week.

Letrease G. 
Rating:
5.0

Check in went very smoothly as did the hookup of the trailer. Dropping off was quick and easy. Can't think of a thing that needs improvement.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

MARGO H. 
Rating:
5.0

Customer did not leave a comment.

JARAD L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Wonderful, excellent staff

MARY G. 
Rating:
5.0

Good

ULISES M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

I truly enjoyed all the staff at this location superior service. Amazing. I was so impressed I even filled up the tank past the 1/2 tank when I picked it up. its our appreciation to you. I'm horrible with names but there was a gentleman there older man glasses. He helped extend our time without a question. That man deserves an acknowledgement for his true sincerest kindness. He took the time to explain plain everything even when he didn't need to. I felt very welcome like home. We have no words to express the gratitude your entire staff has extended to us. Thank you thank you thank you. Coming from a service professional myself I am a big critic at noticing any flaws in customer service and for the first time in 15 years this is the first time I could not find one thing wrong everything Including the store was well organized, clean easy to understand. Man wow reward

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

DONNA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eddie m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandi b.  |  First Impressions 
Rating:
3.0

I had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.

TYANNA Y.  |  First Impressions 
Rating:
5.0

The Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kellee N.  |  Overall Experience 
Rating:
5.0

I felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.

maryjane c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
5.0

Alex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.

Michael S.  |  First Impressions 
Rating:
5.0

I love uhaul in Brooklyn Park. They are very accomadating.

Christina T.  |  First Impressions 
Rating:
5.0

Overall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.

Joseph b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Celerina A.  |  First Impressions 
Rating:
5.0

The person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was

deandre m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MACDELLA A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELBA J.  |  First Impressions 
Rating:
5.0

The Staff and facility is Excellent!!!

JAMES G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karl w.  |  First Impressions 
Rating:
5.0

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Daniel M.  |  First Impressions 
Rating:
4.0

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Deborah M.  |  First Impressions 
No reviews have been submitted for this location.

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