Comentarios de los clientes para U-Haul Moving & Storage of Brooklyn Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Brooklyn Park

Clasificación general:

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GREGORY W.
Clasificación:

El cliente no dejó un comentario.

Connie T.
Clasificación:

El cliente no dejó un comentario.

JONATHAN S.
Clasificación:

Thank you for the great experience!

ARTURO O.
Clasificación:

El cliente no dejó un comentario.

Catherine P.
Clasificación:

Great experience very organized

Richard C.
Clasificación:

Dennis at pick up was great. Jason at return was efficient and helpful, even in sub zero temps

Randy R.
Clasificación:

El cliente no dejó un comentario.

KAISON P.
Clasificación:

Keys was not in the van when rental was finalize. Had to run back into the office and waited in line to retrieve keys. Overall, the renting process was very quick and easy.

Lawrence R.
Clasificación:

El cliente no dejó un comentario.

jack Z.
Clasificación:

El cliente no dejó un comentario.

Paul A.
Clasificación:

El cliente no dejó un comentario.

DANTE M.
Clasificación:

The storage Manager, Robyn and Melody were very nice

WALTER C.
Clasificación:

El cliente no dejó un comentario.

ALEKSANDR M.
Clasificación:

El cliente no dejó un comentario.

brian S.
Clasificación:

Nothing. My experience was perfect. We have used this location for several rentals and everything always goes perfectly.

TYLER T.
Clasificación:

The guy who assisted me in hooking up the trailer and getting on the road was very helpful. He assisted with an issue I had with the left turn signal, cleaned the snow out of the trailer and was extremely courteous.

Lisa W.
Clasificación:

El cliente no dejó un comentario.

GENE T.
Clasificación:

No comment

REFAT U.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

ERICK N.
Clasificación:

Provide some coffee while the customer is waiting for the truck key...

Dave F.
Clasificación:

El cliente no dejó un comentario.

ANTHONY D.
Clasificación:

My truck had a bad transmission and was dangerous. It would jerk hard when I touched the brake.

TINA P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHRISTIAN O.
Clasificación:

El cliente no dejó un comentario.

Keith A.
Clasificación:

Staff was not paying attention when I returned the equipment. Even though they were not busy (no customers), I had to enter the store to get their attention.

jay G.
Clasificación:

Drivers window made a lot of noise. Manager was awesome!!!!! Give him a raise. He was very professional and I would do everything to keep him

Ronald H.
Clasificación:

The owner that I dealt with was very friendly and helpful.

Christopher J.
Clasificación:

El cliente no dejó un comentario.

Shawn S.
Clasificación:

Charging a $40 fee which is twice the daily rate for being a few hours late is bullshit. Like my $570 wasn't enough for you?

george W.
Clasificación:

El cliente no dejó un comentario.

Matthew C.
Clasificación:

When booking online, fast track the "verification" process. Also, why not allow the headshot and drivers license photos before pick up and not while standing outside waiting to pick up my rental at 8am?

JEFFREY C.
Clasificación:

prompt service by front desk person

Ebony R.
Clasificación:

El cliente no dejó un comentario.

Scott J.
Clasificación:

El cliente no dejó un comentario.

Laramee P.
Clasificación:

El cliente no dejó un comentario.

Tacretia H.
Clasificación:

El cliente no dejó un comentario.

GREGORY W.
Clasificación:

El cliente no dejó un comentario.

THONGSOUK S.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

Three times I asked the 2 employees inside at desk to pull their masks up over their mouth & nose. I was told they had it off so I could hear them, and we were 6 ft apart, so no need to have masks on!! I was also told that mask over nose is not needed because they don't cough out the nose. Crazy. Not safe, I am a senior. Not going back to this location.

Carla N.
Clasificación:

Really quick service; great staff.

RICHARD K.
Clasificación:

Went very smooth! Thanks again for the great service- definitely going to use you again

Christopher F.
Clasificación:

None of the staff were wearing masks and were coughing in the store.

Dean M.
Clasificación:

El cliente no dejó un comentario.

JOHN D.
Clasificación:

El cliente no dejó un comentario.

Todd M.
Clasificación:

El cliente no dejó un comentario.

Dennis S.
Clasificación:

Staff is always courteous and helpful

MELBA J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Burton D.
Clasificación:

Excellent experience. pain-free. I will be back to rent more in the future here.

Kevin B.
Clasificación:

El cliente no dejó un comentario.

Brian D.
Clasificación:

El cliente no dejó un comentario.

MINDAUGAS G.
Clasificación:

El cliente no dejó un comentario.

Jewell D.
Clasificación:

El cliente no dejó un comentario.

SHELDIN J.
Clasificación:

El cliente no dejó un comentario.

LAURENCE A.
Clasificación:

El cliente no dejó un comentario.

Dennis S.
Clasificación:

Very pleasant and helpful staff

TIFFANY SEANTE G.
Clasificación:

El cliente no dejó un comentario.

RAPHAEL K.
Clasificación:

Always have better trucks like the one I was given.

James U.
Clasificación:

El cliente no dejó un comentario.

Richard L.
Clasificación:

Service was great. Online check in was great. Truck ran well. No complaints.

LEON A.
Clasificación:

The reason for the no response is because when I placed the order request for rental it was for the location near my home in Blaine-come to find out the day before I was to pick it up uhaul tells me the pick up location is another city. It was inconvenient and delayed my plans for my move. I will not use uhaul in the future I will borrow or rent from friends.

LEE B.
Clasificación:

Your app sucks! Great thing the staff is friendly and knowledgeable. Fix your App!

Catanis Y.
Clasificación:

Everything was pretty easy and self explanatory since most of it was done using your phone. Check-in and drop-off was easy.

Patty E.
Clasificación:

El cliente no dejó un comentario.

ANDREA M.
Clasificación:

El cliente no dejó un comentario.

ELLIE S.
Clasificación:

El cliente no dejó un comentario.

GLORIA L.
Clasificación:

The tite pressure light was on and did not go off, had me nervous

Kyle M.
Clasificación:

El cliente no dejó un comentario.

Diane Y. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JESSICA C.
Clasificación:

On pick up day i had to find my rental truck and when I did, it was full of snow. I called to say I was on my way and was told it would be ready. Overall started bad but went good over the rental period. Called to Communicate with me if I need extra time with the rental truck. Drop off went smoother than the pick up for sure. Would still recommend.

david M.
Clasificación:

El cliente no dejó un comentario.

PAUL Q.
Clasificación:

El cliente no dejó un comentario.

Lacey L.
Clasificación:

El cliente no dejó un comentario.

EUGENE S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

MARK D.
Clasificación:

El cliente no dejó un comentario.

MARCOS L.
Clasificación:

Good service and equipment

Glenn B.
Clasificación:

The Fargo shop on Main St let me down by not honoring my reservation. Brooklyn Park picked up the slack, but I had to pull the trailer both ways for a one way transfer of stuff, and rent for an extra day.

TYESHA S.
Clasificación:

Your storage spaces are over priced I had to relocate my storage needs to another facility that was cheaper and offer more storage space with the use of 2 elevators

patrick K.
Clasificación:

El cliente no dejó un comentario.

sue S.
Clasificación:

El cliente no dejó un comentario.

MORRIS G.
Clasificación:

Don't know for now

BRANDON F.
Clasificación:

El cliente no dejó un comentario.

KENNETH D.
Clasificación:

stop demanding mask wearing. they don't stop anyone from getting Covid-19.

JESSE T.
Clasificación:

No comment!

Keneshia M.
Clasificación:

Customer service was terrible and I was overcharged

LA MARR G.
Clasificación:

Overall experience was great, no issues but the cab smelled of cigarettes. Otherwise great customer service at the desk and easy pick up and drop off.

Corrina C.
Clasificación:

I rented for 2 days and was charged for 3 days I dropped off at different location and was charged a $40 fee The experience was a NEVER again experience and I will NEVER recommend this service

RICHARD S.
Clasificación:

El cliente no dejó un comentario.

FRANCIS M.
Clasificación:

El cliente no dejó un comentario.

Paul H.
Clasificación:

very good, no issues.

Carlyle C.
Clasificación:

Dropped off the equipment - they checked everything - I was gone. That's the way it's designed to work isn't it?

Michelle D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

corey M.
Clasificación:

Friendly service. Will use again!

FELICIA B.
Clasificación:

El cliente no dejó un comentario.

Christina A.
Clasificación:

El cliente no dejó un comentario.

Jorge K.
Clasificación:

Good pricing. Good location. Well maintain truck.

terri U.
Clasificación:

The employee who handled the vehicle was wearing his mask around his neck and not on his face. We had to wipe down the interior of the vehicle before we trusted that it was safe.

JESSE M.
Clasificación:

El cliente no dejó un comentario.

Bismarck N.
Clasificación:

excellent service

DWAYNE M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laura M.
Clasificación:

El cliente no dejó un comentario.

Lacey W.
Clasificación:

El cliente no dejó un comentario.

Laura L.
Clasificación:

I think the processes you have put in place since COVID are excellent!

DANIEL H.
Clasificación:

Quick and easy pickup. Equipment very clean.

Jerome I. | First Impressions |
Clasificación:

We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable

Nimpson W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joshua J. | Overall Experience |
Clasificación:

Best storage unit company ever!!! Five stars, two thumbs up!!

LISA U. | Overall Experience |
Clasificación:

Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.

matthew f. | Overall Experience |
Clasificación:

The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!

JAMES G. | First Impressions |
Clasificación:

The Staff and facility is Excellent!!!

WILLIAM B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

patrick g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

bendu w. | Overall Experience |
Clasificación:

The storage space was big and it was clear i have to problem with my things at all

Roshelle T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James Julia N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

melissa k. | Overall Experience |
Clasificación:

The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider

LAKIESHA W. | Overall Experience |
Clasificación:

Having this unit was very convenient.. thank you.

melissa k. | First Impressions |
Clasificación:

After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.

Angelica J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

julie m. | Overall Experience |
Clasificación:

People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.

michelle c. | Overall Experience |
Clasificación:

The price could come down or have insurance on items and hours could be open later

MICHELLE M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sonja W. | Overall Experience |
Clasificación:

The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.

Mike S. | Overall Experience |
Clasificación:

Thanks you guys

bobby T. | First Impressions |
Clasificación:

Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!

Les R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

karl w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jay G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

NHUT L. | Overall Experience |
Clasificación:

One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Thank you!

willota b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

shantel s. | Overall Experience |
Clasificación:

Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.

Shaquita E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daniel M. | First Impressions |
Clasificación:

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

tina l. | Overall Experience |
Clasificación:

Best storage ever

CASSIE L. | Overall Experience |
Clasificación:

Great storage place

Brandy S. | Overall Experience |
Clasificación:

This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The “GENERAL MANAGER”” lack of customer service.

Ralph F. | Overall Experience |
Clasificación:

Alex was so helpful, and provided excellent customer service!

lydia w. | Overall Experience |
Clasificación:

Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.

antawn d. | First Impressions |
Clasificación:

Great customer service

SHIELA B. | First Impressions |
Clasificación:

Alex is very good with customers 😊

LOUIS M. | Overall Experience |
Clasificación:

The latch at the door does not work.

Palema M. | Overall Experience |
Clasificación:

Needs more staff in the front a popular place

LOUIS M. | First Impressions |
Clasificación:

None

Mordecai H. | Overall Experience |
Clasificación:

I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?

tamika j. | Overall Experience |
Clasificación:

The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.

James W. | First Impressions |
Clasificación:

Good job

alicia m. | Overall Experience |
Clasificación:

They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬

JACQUELINE H. | Overall Experience |
Clasificación:

The staff and service was amazing

brenda h. | Overall Experience |
Clasificación:

Recommended business

Ryan W. | First Impressions |
Clasificación:

Great service on a busy Sunday!

ALBERTINE B. | Overall Experience |
Clasificación:

It was the best storage I ever had

rakejah e. | Overall Experience |
Clasificación:

The mice are very bad damaged a lot of my things

Debra M. | First Impressions |
Clasificación:

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Sonny H. | First Impressions |
Clasificación:

Outstanding staff and service.

Jason H. | Overall Experience |
Clasificación:

Staff was very helpful

qadeer o. | First Impressions |
Clasificación:

Time sensitive but effective

terry d. | First Impressions |
Clasificación:

It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.

Patricia D. | Overall Experience |
Clasificación:

Great folks to work with...super helpful. Wish they had more staff.

BriAn W. | First Impressions |
Clasificación:

If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.

CYNTHIA S. | Overall Experience |
Clasificación:

The prices for the storage was to high my only complaint.

Shadrach h. | Overall Experience |
Clasificación:

Professional service. Helpful and well maintained

Mickey b. | First Impressions |
Clasificación:

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

victoria s. | Overall Experience |
Clasificación:

I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.

Arlanders R. | First Impressions |
Clasificación:

E eryone was nice and friendly...

alicia m. | First Impressions |
Clasificación:

🤬🤬🤬🤬🤬🤬🤬

hannah w. | Overall Experience |
Clasificación:

.

JENNIFER B. | Overall Experience |
Clasificación:

Great facility.

bertie w. | Overall Experience |
Clasificación:

Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.

Bill M. | Overall Experience |
Clasificación:

I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it

carolyn w. | First Impressions |
Clasificación:

I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there

Demetria W. | Overall Experience |
Clasificación:

Alan was great, manager was great. Great team.

summer g. | Overall Experience |
Clasificación:

The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!

Renae T. | Overall Experience |
Clasificación:

I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks

SUZANNE C. | Overall Experience |
Clasificación:

Intercom not working

tricha s. | Overall Experience |
Clasificación:

Customer service is excellent. Fast and efficient.

tricha s. | Reservation |
Clasificación:

Very good customer service.

fekissa p. | Overall Experience |
Clasificación:

Wonderful facility and staff. Very friendly and knowledgeable.

SUSAN P. | Overall Experience |
Clasificación:

Always wonderful manager and staff

facia b. | Overall Experience |
Clasificación:

I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.

Charles K. | Overall Experience |
Clasificación:

Great Experience

Becky Y. | Reservation |
Clasificación:

Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.

augusta p. | Overall Experience |
Clasificación:

Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.

sara/ jeff c. | Overall Experience |
Clasificación:

Very convenient and easy to use.

Jaqueline J. | Reservation |
Clasificación:

Great Customer Service

jim p. | Reservation |
Clasificación:

Everything was outstanding

Gordon S. | Overall Experience |
Clasificación:

x

CHRISTINA F. | Overall Experience |
Clasificación:

I truly appreciate everything. Thank you so much

EILEEN T. | Overall Experience |
Clasificación:

Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again

sabrina c. | Overall Experience |
Clasificación:

Friendly staff, nice and clean for facility

Sandra F. | Overall Experience |
Clasificación:

Nice safe and secure

Lori S. | Overall Experience |
Clasificación:

I appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.

DANIELLE A. | Overall Experience |
Clasificación:

The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!

MARY JO S. | Overall Experience |
Clasificación:

Very kind staff.

RUTH B. | Overall Experience |
Clasificación:

I would like to see a reduction in price.

jameilia h. | Overall Experience |
Clasificación:

I had the worst experience with manager Alex and I pray tshe god I never need U-Haul again

YEVTTE H. | Overall Experience |
Clasificación:

Thank you for the support.I appreciate U Haul and all the service you provide

KENNETH T. | Overall Experience |
Clasificación:

Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.

VICTORIA M. | Overall Experience |
Clasificación:

I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.

tadeusz h. | Overall Experience |
Clasificación:

Thank you guys so much for your help in our move! Greatly appreciated!

Andrew L. | Overall Experience |
Clasificación:

Great Facility!

facia b. | Overall Experience |
Clasificación:

Straight forward,but accommodating and patient.

Jeffa H. | Overall Experience |
Clasificación:

The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!

Jennifer K. | Overall Experience |
Clasificación:

very good service

shoua/ mong y. | Overall Experience |
Clasificación:

clean, friendly and helpful staff, I cannot complain about it at all

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