Customer Reviews for U-Haul Moving & Storage of Bronzeville

1,635 comentarios

2601 S LaSalle St   Chicago, IL 60616

(312) 283-3816

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(312) 283-3816

2601 S LaSalle St
Chicago, IL 60616

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Windows were dirty,

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci S. 
Clasificación:
5.0

Service was unmatched and can not in my opinion be improved upon. Someone should give the young men who waited on me a merit raise because of their excellent customer service and demeanor.

Bradley G. 
Clasificación:
5.0

Please make self return more accesible and clear, it seems like the system was created in such away to get tired at return and give up to pay the extra fee. I've rented dozens of U-Haul and the self return was way much easier before. And it's not that you have to be good with technology, I'm pretty good at it and it's a hussle. Gracias

Aaron R. 
Clasificación:
5.0

Rep took great care of my needs and went above and beyond to find my misplaced earbud. Gracias.

Malik J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanna C. 
Clasificación:
4.0

Overall, my experience here was good. That said, I had reserved a furniture dolly that I desperately needed in order to move out of my apartment. When I arrived at the location they told me that they had no dollies available. This felt incredibly frustrating, as I had not been notified previous to arriving that I would not be getting a furniture dolly with the truck I rented. This put me in a difficult bind at the very start a long moving day. I really would've appreciated some advance communication. Not having something in stock is totally understandable, but not letting customers know ahead of time that something they reserved is not available doesn't feel right.

KELLY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shiquita D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgeta T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

None. The most convenient location in the city

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan K. 
Clasificación:
2.0

Got to 1st location and equipment wasn't functional & also i was told no one else had a trailer available..had to call 1 800 to find another rental since employees dont wanna do their job properly

Grovena G. 
Clasificación:
3.0

First truck I was given had a bad wiper blade I drove it to the front and asked if they could replace it. They said they didn't do that so I had to wait until she was able to give me another truck as there is only one person helping everyone in the front. When I get my second truck there are pallets in the back and it's Filthy. I had to wait even further until they got some one to move the pallets and clean it. Over all I wasted 45 minutes of my time allowed to use the truck to conduct my move. Uhaul needs to have better processes in place to Alleviate his headaches

Gonzalo R. 
Clasificación:
5.0

There are a lot of boxes and packing equipment in the lobby that obstruct the view to reception. The outside of the building especially some of the windows need some love and attention.

Dyfed R. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLINS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick R. 
Clasificación:
3.0

Make sure the truck is cleaned and checked in right!

Billy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
3.0

Nobody helped to unload the trailer, very deceived by Uhaul!!!

Jorge G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

keely S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

keely S.  |  Overall Experience 
Clasificación:
5.0

I been using U-haul for years now. I just had the best service form U-haul with Cynthia Zamora, very knowledgeable and helpful, answered my questions and keep the smiles on my face. Five stars!

anthony Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Demetrius S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

keely S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William R.  |  Overall Experience 
Clasificación:
5.0

Fast service

Juan G. 
Clasificación:
5.0

The truck is in dire need of a tune-up. There steering is not balanced, and the vehicle wobbled from side to side while driving in a lane. There were cigarette ashes in the cup holders and it smelled badly of cigarette smoke. The entire inside had not been cleaned, wiped down, or sanitized. The seat belts felt filled with grime from years of not being cleaned.

Ngozi W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rajnikkumar G. 
Clasificación:
1.0

I consistently didn't hear back when I reached out regarding the issues I experienced over the past yr. I consistently could never get through on the phobe and would sit on hold for hours. My contract and unit was put in a random person's name and address due to this I was told I could not get information on this account . This error was supposedly corrected multiple times and never was. I was reassured that the storage would fit my belongings. There was a huge cement cylinder taking up the majority of the rm. I ended up having to switch to a more expensive room when this was discovered upon arrival despite explicitly inquiring beforehand.

Vanja C.  |  Overall Experience 
Clasificación:
5.0

Great location

Derrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

elton c.  |  First Impressions 
Clasificación:
1.0

The truck was dirty and it was on E. I ran out of gas trying to make it to the gas station. The guy told me “ to go straight to the gas station “ when he gave me the truck, but I had no idea that it wouldn't make it to gas station. Bad experience this time郎

Quianna C. 
Clasificación:
4.0

I had initially reserved a 5x5x10 and was shown this in the preview, but the actual locker was 5x5x6. This was reflected on the contract and will suit my needs but it felt like a bait and switch

Kevin S.  |  First Impressions 
Clasificación:
5.0

Beautiful experience as usual, and the manager outstanding!!!!

DUANE J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Very professional and reliable!@@

DUANE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renita G. 
Clasificación:
2.0

Vehicle was filthy and had left over belongings in vehicle. When I expressed my concerns the representative responded “vehicles should be cleaned they are outside cleaning now” and waved me off. Will not recommend. No one cares about their customers obviously

Vennetta S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon M. 
Clasificación:
5.0

Bueno

wenwu L. 
Clasificación:
5.0

The staff at this location are professional, helpful and friendly. We have been buying packing materials for several weeks and feel like they have become friends,

Cheryl G. 
Clasificación:
5.0

The manager Cindy, very professional and courteous!!!

DUANE J. 
Clasificación:
4.0

i returned the truck after hours and dropped the keys off in the dropbox and went to the clicked the link to verify the truck return and ran into a issue. it was asking for a photo of the mileage and gas tank level, unfortunately when i returned the keys to the dropbox i was not able to take the photos to complete my return.

VASILIOS G. 
Clasificación:
5.0

Friendly staff. Clean equipment. Highly recommend

aezaz U. 
Clasificación:
5.0

Wonderful people. The original pick up location was changed, as I found out the early morning I got an uber to get truck and I was not notified. The wonderful people there got me a truck at a closer location and the wonderful man drove me there himself, started the Truck for me and the woman was so helpful. I was in panic mode, but they fixed everything quickly. Thank goodness! I wanted to call them both to let them know I got to my out of state location safely with no problems. Even the guy at the drop off was just wonderful in my new state. He even called a cab for me to get home. Thank goodness for UHaul.

CATHERINE L. 
Clasificación:
4.0

Had a good storage expericence with the exception that someone on my floor decided it was ok to store a cat in one of the lockers. I heard the poor cat scream over the course of a couple of week while I was moving things in and out of the place. First time, I thought I was hearing things but a week later I definately knew it was a stored cat. Whoever treated a cat like this should be held accountable legally. I called the office but no answer and the call forwarded to the main UHAUL customer service line. I told the rep about it and he wrote a note to managenement and I think it was taken care of. Which is good cause I was about to call 911, animal control, the media etc. This is extreme animal cruelty and I think better measures should be in place to not only check what people are storing but to hold them responsible if they break the rules or the law.

Aovaro R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Skyler B. 
Clasificación:
4.0

El cliente no dejó un comentario.

nauvilus c.  |  Overall Experience 
Clasificación:
4.0

Friendly staff went above and beyond with assisting extending mileage and acquiring more packing materials.

JASON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick i.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew I. 
Clasificación:
5.0

Left turn signal out. I was stopped by the police and given a warning. Please check if all lights are working.

CAMERON P. 
Clasificación:
5.0

Great professional staff!!!

DUANE J. 
Clasificación:
1.0

Hello, the people in the location were really friendly. I had an issue with returning the equipment. While I was returning the truck, it asked me to take a picture of the odometer and upload it. I tried so many times and there was a glitch in the system. The taxi waited for me to complete the process and I couldn't finish because of this issue and I ended paying fine for taxi and I reached out to U-Haul customer care explaining the issue but no compensation was made due to system fault. Ended up paying extra money to taxi and waited on cold. Disappointed by the service.

KOUSHIK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WOLFANG R. 
Clasificación:
5.0

Fast and excellent customer service!

MARINA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLOTTE G. 
Clasificación:
5.0

Good. personal

TOMAS O.  |  Overall Experience 
Clasificación:
5.0

The complete staff extremely efficient and professional have a very polite and kind Mgr Cynthia.

DUANE J.  |  First Impressions 
Clasificación:
3.0

Just not super happy with unit…building structure taking up about 1/4 of unit and rat poo all over ground w/trap inside unit.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
4.0

The truck had ice in it from the snow and they didn't scrap it off.

Melisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samara B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah A.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Deborah A.  |  First Impressions 
Clasificación:
5.0

Place is clean and well lit. The staff is pretty nice but def in need of security. Seems like some customers need supervision because there have been times when I felt unsafe.

ABNER SAL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA H. 
Clasificación:
5.0

Demetrius C. at UHAUL made my moving day a seamless process! The customer service that was provided to me by him and the female staff at the counter on pick-up day was phenomenal. They were kind, I was greeted when I entered the building, and I the time I spent walking to the counter, confirming my pickup, paying, and keys in hand was all under 5 minutes. I'm grateful for the experience and will utilize the 26th St. location again and again! ¡Gracias!

MICHELLE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SETH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie M.  |  Overall Experience 
Clasificación:
5.0

The representative who helped me was hands down one of the best customer service people I have ever dealt with- in any service! Courteous, welcoming, helpful, funny- she even gave me a history lesson of the historical building the U-Haul facility was housed in!

Michael J.  |  First Impressions 
Clasificación:
4.0

Very atentive personel

Rommel S.  |  First Impressions 
Clasificación:
2.0

Rusty door

ALEX H. 
Clasificación:
1.0

I was charged for putting the gas back where it was when I got the truck when the man told me I was right he wasn't charging me but did it anyways

KIMBERLY P. 
Clasificación:
5.0

Great customer service rep. He was very friendly.

Eddie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMMANUEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

abdulazez A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah G. 
Clasificación:
1.0

I'd love to speak with someone about the wiring of the trailer. It short circuited things on my van and stranded us without lights for a couple of days. I ended up paying a separate company to rewrite things a different way but they said that the wiring in the trailer caused short circuits with anything they plugged into it. Thank you very much for reading this

Nicholas V. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Easy and fast process!…

Alvaro C.  |  Online Move In 
Clasificación:
5.0

Excellent customer service.

Grace B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

quentin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAGMAWI W. 
Clasificación:
5.0

The gentleman that helped me was awesome I was rushing and I know it was hard to work under that pressure

Ashley H.  |  First Impressions 
Clasificación:
5.0

Cynthia Zamora and her staff, notably Sally, are knowledgeable and helpful. I love dealing with them and that location

Shelley H.  |  Overall Experience 
Clasificación:
5.0

There was a mistake in my booking, and the team at this location was very helpful and professional in resolving it. Great service, will use in the future.

LUKE P. 
Clasificación:
5.0

When I picked up and delivered both employees were very nice. Gracias

JASON B. 
Clasificación:
5.0

Very friendly personnel

Brian S. 
Clasificación:
5.0

continue to have staff with excellent customer service as I was provided by the staff at this location. You guys have excellent pricing and the process is smooth and simple. Moving is stressful thank you for making it a little easier on me.

DANIELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSHANTHA W. 
Clasificación:
4.0

The storage unit was perfect!! The representatives were very helpful! ThankYou!!

DEBORAH e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
4.0

Great facility. Alarm went off too often and was deafly ear-piercing. Some tenants were very sketch and loitered in the garage for no reason.

Andrew Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrone P. 
Clasificación:
4.0

Put gas in your trucks, truck only had an eighth of a tank when i picked it up.

RAY G. 
Clasificación:
5.0

The gentleman working the desk inside 11/28/21 at 1:30pm was very friendly, helpful and gave me a bit of history on the old printing press inside the building. He made the experience memorable and A+ customer service!

Joseph Y. 
Clasificación:
1.0

They said that gas tank was full. It was actually less than 3/4 full. When I returned the vehicle they tried to say I had to get more gas. The proof was in the picture that I took of milage & gas before I pulled out of the lot.

LOREN A. 
Clasificación:
5.0

Great service and equipment Good price

TORIBIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZOLA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASTELLANO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHISHEK B. 
Clasificación:
4.0

There was some water damage to items in the unit. I was on a high floor and didn't expect that to happen. But overall the experience was good and served its short-term purpose. I will know in future to elevate items should I store again.

Sabrina K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN R. 
Clasificación:
5.0

I have rented trucks from this location for many year. They have always had an excellent team of workers. I can not think of anything or anyone that needs improvement.

KHALEELAH A. 
Clasificación:
4.0

Rental moving blankets were not available. Looked the like the box hadn't been swept since the last rental. Overall good experience. Will gladly use U-Haul again.

BRIAN N. 
Clasificación:
5.0

Everything & everyone was perfect & very helpful. Customer friendly! Great experience!

Autry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Very pleased with this location

Myron P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHUBHAM YATIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

fatima p.  |  First Impressions 
Clasificación:
3.0

The location was clean but not “inviting”. A sign at the front of the bldg stated “Stop your vehicle here, someone will be out to assist you”. No one came out to assist! The service rep said “Yeah, I don't know why that sign is there, we never go out there.” The Service rep was abrupt and not the least bit interested in hearing what I had to say about the truck. I told him that I was returning the two utility dollies that I had rented and that they were both in the back of the truck. He said “Yeah, yeah”, OK”. But never went to check.

Bruce T. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerald m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lorraine b.  |  First Impressions 
Clasificación:
5.0

Nothing, as far as I'm concerned it's a great place and the employees r as greater.

LENELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aeriel W.  |  First Impressions 
Clasificación:
5.0

Great customer service! Manager personally checked me in and gave me a tour of the facility. She and her staff were helpful & personable. The storage rates were such a deal too.

Mia M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tishara C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARKO B. 
Clasificación:
3.0

Every person at the location gave me conflicting information, they need to train the staff. the vehicle they rented to me was not clean in the cab and the truck was not in the best condition for a truck only having 42000 miles on it

PAMELA ROSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENELL M. 
Clasificación:
5.0

Thank you for your professional staff.

MILDRED P.  |  First Impressions 
Clasificación:
3.0

All employees were great, accept for one young lady with a bad attitude and even worse customer service. I wish I had gotten here name. I do know she was not a manager

Relioues W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy P.  |  Overall Experience 
Clasificación:
5.0

It was a great experience with the storage facility. Friendly staff and helpful employees .

FELICIA B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

STACIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oonatheia K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerric K.  |  Overall Experience 
Clasificación:
5.0

Navigating the website trying to determine which size space I should rent was easy, checking in in person was easy and everyone was so nice and accommodating. I like the security of this location regarding how you get into the building and I feel that my belongings will be safe.

Jennifer C R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

crystal b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica P.  |  Overall Experience 
Clasificación:
5.0

Your staff member was very Professional. Appreciative that He took the time to explain and show me the in's and out's of your facility in great detail(s) and the location of my unit. With the understanding of my current and future needs, personally, and business wise. All this was done just before closing time. I was very impressed!! - Thank You!!

Anton J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

STACIE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIREE D.  |  Overall Experience 
Clasificación:
5.0

Great straightforward experience. The facility is cleaned well and feels secure.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

When I need a storage unit I will come back here.

Danielle C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janniht A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAIKA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keshia E.  |  Overall Experience 
Clasificación:
5.0

El personal es atento

THOMAS O.  |  First Impressions 
Clasificación:
5.0

5 Star service love it....

yohoma b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell Q.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYANT W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

maurice c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanmay G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sasha z.  |  Overall Experience 
Clasificación:
4.0

I had issue getting into the elevator. The system kept on checking me off. Had to go outside and back inside for checking. It was tedious

SERGIO H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammi S.  |  First Impressions 
Clasificación:
5.0

I felt the management and the workers were very helpful and willing to help clean areas and caring about their customers thank you you all I appreciate your time and your business.

Ceil S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA G S.  |  Overall Experience 
Clasificación:
5.0

I had a awesome experience with everyone at the this storage location.

JOHN J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA G S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nashawn F.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was there was no air on. It was like a sauna inside. The staff was courteous, helpful and friendly.

Elaine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia H.  |  Overall Experience 
Clasificación:
3.0

Shortage of staff available to make sure that new customers are knowledgeable about the location of their locker and how to use the wipe keys. I referred someone and I had to show him everything.

Lydia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua m.  |  Overall Experience 
Clasificación:
3.0

Even though I select yes on all above there was only one employee waiting on about 7 people, I think the store need to have at least 2 or 3 employees to help the volume of customer that they hid in that day and it took a long time for that 1 employee to check us out. And the store doesn't match other uhaul stores prices.

CHARLES R.  |  First Impressions 
Clasificación:
4.0

While the staff was helpful at the desk, they did not provide a map or walk me to the location of my storage unit.

Erica P.  |  First Impressions 
Clasificación:
5.0

Thank you very much for the wonderful experience And the a professional way delete me as a customer

Duane J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G.  |  First Impressions 
Clasificación:
5.0

Anthony was very helpful! ThankYou!💐

DEBORAH e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

omar r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah A.  |  Overall Experience 
Clasificación:
4.0

The intake person was excellent. The facility policies were not. I should not need to pay extra for 24-hour access. That is just a yes or no on your customer input screen!!!!!!!!

Gabriel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adesola A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francine r.  |  Overall Experience 
Clasificación:
5.0

Everyone who worked at this facility were welcoming, knowledgeable and were able to surpass my expectations in regard to product and service.

Marissa W.  |  First Impressions 
Clasificación:
5.0

Customer service was exceptional. Cynthia was friendly and willing to answer all my questions. I was given clear directions on entering and exiting the facility to access my storage unit. The cost was very reasonable.

Ariel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KARLTON B.  |  First Impressions 
Clasificación:
5.0

I love it and will rent the storage again

cyntonia j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jackie r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren A.  |  Overall Experience 
Clasificación:
5.0

Thank you Cynthia Zamora for all your help. Very professional, friendly, and helpful. She took the worries from us, being first-time users of storage units.

adelfia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

yi zhou J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren A.  |  First Impressions 
Clasificación:
5.0

uhaul is the best storage ever, there has a very good size room for People putting there stuff. fully reommended.

yi zhou J.  |  First Impressions 
Clasificación:
5.0

Staff is very helpful.

Jessica W.  |  First Impressions 
Clasificación:
5.0

Cynthia was helpful, courteous and answered all my questions. A pleasure to deal with.

Ariel P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

yazmine w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wambura W.  |  Overall Experience 
Clasificación:
1.0

I went to this U-Haul to purchase some addition pads for my move and the machine was down. The employee proceeded to put my credit card info down with her personal phone. When my mother asked what was going on, one of the employee started to yell at her very very aggressively. She told her to shut up and just go to another store!! My mother was so in shock she started to cry!! This employee was very loud and hostile to us both. We just didn't not understand why she would be putting my credit info in her phone; that was the only question we asked. Also we were terrified for our lives because NO ONE at this location wore a mask except for my mom and I during my entire experience!!! So ALARMING!!!!!!! This behavior is very very very unacceptable due COVID-19 killing people and my mom having underling health issues!!!!!!!!. You're staff put my mom and I at risk in addition to the belligerent behavior of your employee ( I think she was a manager). Lastly, I spoke to someone at this location two days prior to my move-in a safe said that my unit was available on the first floor which was imperative, I even told her that I could pay ahead of time, but she said pay on Saturday when I arrive. When I arrived my u it had been moved to the 3rd floor which caused me to spend more money with the movers . She said that she thought that I would not mind because the 3rd floor had air conditioning, but actually I did mind; the decision caused me to spend more money considering I was moved to the 3rd floor and across the building!!!!! I would have went to another U-Haul if I knew this was a possibility!!! Nevertheless, please contact me with a follow up call. I have never seen such poor service at your facilities!!!

jasmine m.  |  First Impressions 
Clasificación:
4.0

I like the service .

Anthony H. T.  |  First Impressions 
Clasificación:
5.0

Great experience- staff very friendly and helpful, in particular Vincent.

Mary Rose V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvaro D.  |  First Impressions 
Clasificación:
5.0

I was so pleased with my UHaul's employee's help and professionalism that I had planned on writing a letter to let you know how wonderfully he represents your company. His name is Anthony and he works at the 2600 S. LaSalle St. in Chicago. He made what could have been very difficult and frustrating a carefree experience for a single, senior female. I appreciated his "No problem' attitude in assisting me with the purchasing of my storage unit and by walking me through the large facility to ensure I could find it when I got turned around with its location. I will remain a UHaul customer if I have future even though this was my first time, because of my experience. Sincerely, Rev. Sharyon Cosey

Sharyon C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carolin h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil E.  |  Overall Experience 
Clasificación:
5.0

I'm a college student who was suddenly displaced due to Covid-19. I heard that U-Haul was sympathetic and could help me store my things for a month until I could figure things out. I'm very appreciative of U-Haul and the staff who helped me figure everything out in my crazy situation.

Calvin G.  |  Overall Experience 
Clasificación:
5.0

"Great Job!!!"😀

Jerome W.  |  Overall Experience 
Clasificación:
5.0

great experience

Robert M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rommel S.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable staff, very clean and safe facility overall.

Mary W.  |  Overall Experience 
Clasificación:
5.0

Staff extra helpful.

JOHN C.  |  First Impressions 
Clasificación:
5.0

Great staff every helpful

Kennard H.  |  Overall Experience 
Clasificación:
4.0

The storage facility was easy access and the located was visible. The wash room was clean and had tissue.

lamar h.  |  Overall Experience 
Clasificación:
5.0

They were very friendly and accommodating. I came to rent a van, which I needed for only 4hrs on my bike , they let me store thebike

George J.  |  Overall Experience 
Clasificación:
5.0

I appreciate the friendly welcome and the storage facility was very clean and safe thank you

renee w.  |  Overall Experience 
Clasificación:
4.0

expecting better moving carts. they didn't work good

Chengtian P.  |  First Impressions 
Clasificación:
5.0

))

kiara c.  |  First Impressions 
Clasificación:
5.0

Cynthia and her team are great.. courteous, helpful and cheerful. They made moving and storing my items easy. Highly recommend them!

steven i.  |  Overall Experience 
Clasificación:
5.0

Staff very professional and very helpful.

samuel a.  |  First Impressions 
Clasificación:
3.0

Good experience. Staff made me buy a U-haul lock. I think it's a commercial abuse. I had a lock from a previous storage which was working perfectly. For the rental staff didnt take my payment method

Simon B.  |  Overall Experience 
Clasificación:
5.0

Staff is awesome. I've seen them do thing like use their phone to translate and speak to the diverse customer base. Always super pleasant to us.

Dale H.  |  Overall Experience 
Clasificación:
5.0

Vincent was the MAN!! Great service, very knowledgeable, hard working!! Great Job to the entire team at U-Haul of Bronzeville!!

Gustavo B.  |  Overall Experience 
Clasificación:
5.0

The best

moises r.  |  First Impressions 
Clasificación:
5.0

Great convenient service

alexander n.  |  Overall Experience 
Clasificación:
5.0

No complaints excellent and helpful GM and reps!

Mendi H.  |  Overall Experience 
Clasificación:
5.0

A very nice young man helped us immensely at the 2601 S. La Salle location. I believe his name was Vincent. He was professional and very knowledgeable.

Gustavo B.  |  First Impressions 
Clasificación:
5.0

Araceli took care of everything I needed and was extremely courteous and helpful.

Edgar V.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

andrea p.  |  First Impressions 
Clasificación:
4.0

Everything was excellent. He was able to offer me a promotion on a storage unit. I was promised 24 hour access for the first day, but it never worked. Other than that mishap, the service was great

alexander n.  |  First Impressions 
Clasificación:
3.0

Great service

Ruth T.  |  First Impressions 
Clasificación:
5.0

I had a great experience at this U-Haul location. The staff, especially the manager and her co-worker, at the front desk were super friendly and helpful. I'd highly recommend this location for storage

raghu v.  |  Overall Experience 
Clasificación:
5.0

Great facility excellent service

Joseph M.  |  Overall Experience 
Clasificación:
2.0

Prior to moving into my unit,I called the location on 3 occasions.The last two,were to reserve my unit and to confirm that the it was reserved and ready for my arrival.Upon arrival,nothing was ready.

Amanda H.  |  First Impressions 
Clasificación:
4.0

Thank you for keeping a well cleaned and well light facility and fur having a helpful staff rather over the phone or in person.

Regina N.  |  Overall Experience 
Clasificación:
4.0

Excellent place to keep your belongings save and secure

Rommel S.  |  Overall Experience 
Clasificación:
5.0

The agent who helped and was patient, Ms weaver was nothing less than incredible. Highly recommend this particular location,thanks

Whitney P.  |  First Impressions 
Clasificación:
5.0

Very easy to use extremely friendly and helpful personnel

Ken K.  |  First Impressions 
Clasificación:
2.0

I came in last week, and my storage unit #1902 had been assigned to someone else. My key didn't work. And it's showing that I have a new balance of $110.24 when I was promised a free month again.

Chauntrell W.  |  Overall Experience 
Clasificación:
5.0

Great service and staff

Sharon W.  |  Overall Experience 
Clasificación:
5.0

Great storage! Clean and easy to use facility!

Danielle S.  |  Overall Experience 
Clasificación:
1.0

Reservations were screwed up, from pick-up location to type of rental and supplies were added that weren't requested. Pick-up and returned times were also incorrect. Manager at the store saved the day

Marvin D. | Reservación
Clasificación:
2.0

The people change and some were nice and courteous and others including the manager were very rude. The manager needs to attend classes for dealing with the different clientele to be diverse.

shanda c.  |  Overall Experience 
Clasificación:
2.0

Customer service was hard to reach. Had technical issues with website. Employee had to walk around looking for 30 mins to find an empty unit. Manager would not provide entry code, only swipe card.

Joel H.  |  Overall Experience 
Clasificación:
3.0

The online payment system did not work properly when I was outside the US. I nearly missed a payment because of that.

kiril b.  |  Overall Experience 
Clasificación:
5.0

Friendly, knowledgeable & amazing staff, thank you for all of your help during my move!

stacy f.  |  Overall Experience 
Clasificación:
3.0

Sometimes the common area was not clean but improved later.

albert w.  |  Overall Experience 
Clasificación:
5.0

n/a

Mladen L.  |  Overall Experience 
Clasificación:
5.0

Eveowas good and the staff was friendly and knowledgeable I will defiantly recommended friends and family and I look forward to doing business with you in the near future, again it’s been a pleasure

Terry D.  |  Overall Experience 
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