Customer Reviews for U-Haul Moving & Storage of Broken Arrow

Clasificación:

5.0

They were excellent.

Rating:

4.0

Manager was a little stressed. She was capable but lacked some people skills. She warmed up after a while but did not wear a mask and was generally pretty cold and not very friendly.

Rating:

5.0

Candie the manager is really super awesome. Job well done and friendly. Came back twice in a row with a transaction. Think that's like the 3rd total transaction at that store. 5 stars for me!

Rating:

5.0

Nothing my experience was great

Rating:

5.0

Make it Easter to call the location direct.

Rating:

3.0

Make it more clear regarding total expenses renting equipment from U Haul. My miles that I drove which was less 45 cost more than the rental. Almost double the rental fee. Very misleading should stress and made aware to the customer before rental that it is 79 cents a mile.

Rating:

5.0

Again, don't change anything. The return was quick and painless.

Rating:

5.0

Nothing at this point

Rating:

3.0

Had to wait to turn in vehicle; only one person working the front area. The lady noticed and told me just to leave the keys. I appreciated that and thanked her.

Rating:

5.0

Amazing service. Thank you very much!

Rating:

1.0

Your employee was rude, not helpful a real dick

Rating:

3.0

The lady I dealt with to pick up the trailer was amazing. However when I went to drop it off it wasn't the same experience. I was told to pull up to the gate to un hook it and when I did one of the works pulled through the gate with a trailer and was unhappy I was parked there for a minute. He pulled so close to the front of my car that he almost hit my car and being rude. I hurried into my car to more it and he pulled past me quick. I went inside to check it in because I was unsure what I needed to do since this was my first time renting. Had a wait awhile and the guy that was rude outside came in and asked what I needed. I told him I just needed to check in the trailer. He joked for a moment and I apologize for being In the way a little bit ago and he said you where good but if I would have been in hurry it would have been A different store. This definitely wasn't how I would have liked to been treated as a customer. Especially having to worry about my car almost getting hit by an employee.

Rating:

5.0

Candie is Awesome.

Rating:

5.0

great service, very safety minded in hooking up the trailer, trailer handled well.

Rating:

5.0

Maybe offer a quick operating review and walk around.

Rating:

3.0

Manager or the lady up front is about as rude as it gets. The older gentleman who checked me in when done was nice.

Rating:

3.0

Staff was very helpful and got us out of a jam last minute when our rental car fell thru. Only negative was there were two uhaul places closer that we could have returned to. Overall god experience

Rating:

5.0

Candice keeps the entire place clean and is always very helpful and nice. Best manager you have! Lee Stout Lee.stout@cox.net

Rating:

5.0

Calling to make the reservation was way easier than trying to do it with the app

Rating:

5.0

Good job nice vehicle good reservations and check in process

Rating:

4.0

Very easy process both renting and returning.

Rating:

5.0

Good storage facility if i need again will definitely go back to them

Rating:

4.0

A secure are to park my vehicle overnight would have been nice. Everything else was great!

Rating:

2.0

Staff was rude and unprofessional. Instead of approaching me and asking me a question, the gentleman at the desk yelled across the store. Interior of rental smelled stale. Patking/dropoff layout does not allow for efficient vehicle circulation. Staff was not consistent with covid requirements - during pickup I was required to wait outside the ofice for 20 minutes to meet the policy of allowing only one customer inside at a time. However, during drop-off there were multiple customers inside at the same time and were without masks. I am uncertain why they did not have to wait, but I did. The rental process was extremely cumbersome and required providing multiple phone numbers and contacts. This was my first time using U-Haul and it will also be my last. I would much rather pay more and recive a professional and courteous service.

Rating:

5.0

Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all

Rating:

5.0

Nothing thank you

Rating:

5.0

My scanned receipt is too blurry to read so I will have to call to find out the total amount I was actually charged.

Rating:

5.0

Thanks for the help outside in the ice storm.

Rating:

5.0

We got there in an ice storm. They even had a guy in the parking lot to help people walk around and to shuttle around returning trucks. Outstanding.

Rating:

5.0

I got my first 30 days free, he was great with getting everything done for me.

Rating:

5.0

Staff was friendly and answered all of our questions.

Rating:

5.0

Very professional and absolutely the cleanest vehicle I have ever rented from U-haul.. agents/personnel were very pleasant and presented themselves as professionals.

Rating:

5.0

Candy was so nice and helpful.

Rating:

4.0

Staff is always helpful!

Rating:

5.0

Great from beginning to end and very well priced.

Rating:

3.0

I was made to stand outside in the cold under an awning as it rained because there was one customer in the building. I had a mask and was able to stand well beyond 6 feet. Was not dressed for the cold. Not impressed

Rating:

5.0

Richard help me so much! Amazing service! Thank you very much!

Rating:

2.0

The only thing about the location is that the customer has to walk across a small field to retrieve their car when finished. The customer is directed to park their car by the Taco Bueno next door across the open field. The U-haul employee brought the truck over to the customer.

Rating:

1.0

Rude

Rating:

3.0

Too much online nonsense. They "required" me to check in online but the service wouldn't even work. Aside from a cumbersome return process, everything else went smoothly.

Rating:

2.0

THE OWNER WAS RUDE AND BASICALLY WASN'T ANY HELP AT ALL.

Rating:

4.0

Make the lock on the truck easier to get off. Had to get help from someone inside to get it off so we could get to the truck keys. Not a fan of the app to check-in and out. Took way too long, way too many clicks.

Rating:

1.0

I have already spoken with Customer Service about my experience and was expecting to get a return call and I didn't receive one for the follow-up. Honestly, I expect that from your company because my experience was far from a pleasant experience.

Rating:

5.0

Nothing. Everything went very smoothly!

Rating:

5.0

When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.

Rating:

5.0

Loved my experience there.

Rating:

5.0

Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.

Rating:

4.0

I was 20 minutes longer than my estimated time and was threaten was a extra $50.00 charge. I won't be using them again.

Rating:

5.0

Nothing

Rating:

1.0

yall overcharged me for nothing the fuck

Rating:

5.0

Would be nice to have winches on the car hauler trailers for cars that are inoperable.

Rating:

4.0

The time was told incorrectly to me of what rime u-haul closed and I almost didn't get my rental truck even though it was around the holidays but I called and made it in time

Rating:

5.0

Keep smiling keep do what y'all doing is good

Rating:

2.0

Guy behind the counter had the worse customer service ever. Definitely needs to work on his poor attitude.

Rating:

1.0

Turned in the truck; the mobile app for checking didn't work, so I called the next morning to confirm there was no problem, and was told there wasn't. Checked my credit card statement this morning only to find I'd been charged an extra $198 m. Called to ask why and was told there was damage. When I questioned it, they transferred me and I was told the notes didn't really specify. So I pressed again and was eventually sent a copy of the receipt, which listed a split in the sidewall and damage to the sidewall. Having asked for photos, they don't show a split to the sidewall, but do show a tiny (less than dine-sized ding), which they are charging us for, despite no walkthrough before picking up the vehicle, and no way for them to show when the damage did or didn't occur. If I hadn't checked my credit card statement, they would have been able to charge us without it ever being questioned. As it is, it looks like I'm stuck paying for minuscule damage to a tire that I didn't damage, but with no real way for me to prove it, as I was never told I needed to check for tiny amounts of existing damage to the vehicle before using g it.

Rating:

5.0

Amazing service! Thank you very much!

Rating:

5.0

Great staff, thanks.

Rating:

3.0

I was charge an extra $20 for not checking the equipment in on my mobile device. If I had waited till morning , uhaul would have disconnected the trailer, lights, and moved the trailer in place. Instead, I disconnected the trailer, lights, and inspected the trailer(things that uhaul would have done for NO CHARGE the next morning) and was charged $20. I'm not a happy customer.

Rating:

5.0

The guys working were a lot of fun and super helpful. I will definitely be back! Merry Christmas!

Rating:

5.0

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

Rating:

5.0

Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.

Rating:

2.0

The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.

Rating:

5.0

Richard and Candice are outstanding.

Rating:

5.0

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

Rating:

2.0

Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn’t get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn’t see them. I backed into the hitch end of one, doing $2,500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.

Rating:

5.0

Richard Smith was a great help

Rating:

2.0

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Rating:

1.0

The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!

Rating:

5.0

Candie was very busy and very polite. A pleasure.

Rating:

1.0

The lady in the store was very RUDE!

Rating:

3.0

Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.

Rating:

5.0

Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!

Rating:

2.0

When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.

Rating:

2.0

It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT

Rating:

5.0

Very helpful, friendly staff.

Rating:

1.0

The manager is trash and extremely rude.

Rating:

5.0

Very clean! I kept my stuff in storage for over 1.5 years and no insects or rodents! Job well done! Thank you

Rating:

4.0

Staff was great, Facility clean and secure. Couldn't ask for more.

Rating:

5.0

Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...

Rating:

5.0

Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I’ll go to.

Rating:

4.0

Everyone I talked to was beyond nice and extremely helpful.

Rating:

5.0

The team was attentive, helpful and extremely knowledgeable.

Rating:

5.0

The management team went out of their way to assist me in my son’s situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey

Rating:

5.0

I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.

Rating:

4.0

Good experience

Rating:

5.0

The young lady that assisted me was very helpful and answered my questions expertly.

Rating:

5.0

U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.

Rating:

5.0

The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.

Rating:

5.0

This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.

Rating:

1.0

This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!

Rating:

5.0

Was very happy with security on the property. Liked the choice available of different services and sizes of unita

Rating:

3.0

I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.

Rating:

5.0

Staff have always been friendly and helpful

Rating:

5.0

Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!

Rating:

5.0

Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.

Rating:

5.0

Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.

Rating:

5.0

U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H

Rating:

5.0

Great team

Rating:

5.0

Candi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell

Rating:

1.0

I no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.

Rating:

5.0

Thank you!

Rating:

5.0

Very fast and friendly

Rating:

5.0

This particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.

Rating:

5.0

Great people

Rating:

5.0

I have rented a storage unit from this facility on two different occasions and won't hesitate or think twice about renting again if the need arises.

Rating:

4.0

I enjoyed uhaul and felt like my belongings were safe, however I felt like it was a little pricey

Rating:

5.0

Very helpful in all my moving needs. The price was just right, too.

Rating:

5.0

Nice facility and staff

Rating:

5.0

I was a costumer of UHaul for 2 years and they have been friendly the whole time Thank you for your business!

Rating:

5.0

The folks at this location were beyond helpful. They gave me excellent moving/packing advice. Richard and Ty were both extremely helpful. I’d highly recommend this location.

Rating:

3.0

I came to return some mover wrap and wasn’t helped. My wrap is still there and was told I would get a call back. It never happened. Also my outside storage went from low 40’s to upper 70’s. Too much