Customer Reviews for U-Haul Moving & Storage of Broken Arrow

2,579 comentarios

901 W New Orleans St   Broken Arrow, OK 74011

(918) 455-1010

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(918) 455-1010

901 W New Orleans St
Broken Arrow, OK 74011

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lauren P. 
Rating:
5.0

Great staff, and ownership! Got me taken care of fast, and was very helpful on the hookup of the trailer!

Eric P. 
Rating:
1.0

The tire had a chunk ripped out, the door did not open properly, the staff was very rude. What can be done to fix it is fix the trucks and hire or train a proper staff.

Dean M. 
Rating:
1.0

Yall are liars and thieves

Eric P. 
Rating:
5.0

Replace cracked windshield in vehicle

James B. 
Rating:
5.0

Let the customer know the return has to be done on site. I did not catch that or was aware of it and went back home to do the return and had to go back but by that time I had locked the truck and could not take the pics from inside the truck. Just needs to be pointed out that step is to be done on site before keys are dropped in the drop box.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

CASEY W. 
Rating:
5.0

Candie was excellent. She was prepared for my appointment, knowledgeable and helpful. Also has a nice smile 8-)

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Evelyn C. 
Rating:
4.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

The mobile drop off was easy - again, I would have preferred to return the car filled up and am wondering if there is anyway to refund the extra gas.

Hollie A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Helpful staff

Suzanne G. 
Rating:
5.0

The truck was a little dirty and it took a little longer than ususal. However, this was all due to heavy rain and an internet shortage. The girl helping us was nice and apologized for the delay caused by using her having to use her phone and it was slow. She kept us informed and was very nice.

Suzann S. 
Rating:
5.0

The online check in process has a glitch. I couldn't get past step 2. After I uploaded the cleanliness picture the “continue” button wasn't enabled. I tried twice.

Charles W. 
Rating:
5.0

UHaul help line is a joke. Your customer service is nonexistent. You keep directing to websites but did you ever stop and think when people move the trucks are often broke down on the highway with very poor cell service.

Ruben B. 
Rating:
1.0

The older lady working the first desk seemed very unhappy to be working or helping customers at all never smiled or even talked nicely she made me feel like i was bothering her and forcing her to do her job, also your link to take pictures of the vehicles damage did not work at all. The first one I had timed out when I was all done with the questions for some unknown reason, I then had to go back inside and get a new link and start the process all over again to which i was taking pictures over and over and over again for over an hour at the location to then be told "oh don't worry about it." I don't want to be charged for damages I didn't do and if you have a spot for pictures to be uploaded they should be able to be uploaded and not keep messing up and keep disappearing for over an hour. It was very frustrating. Also another thing is I know they were screening the calls from my numbers and not answering I called the first time and sat on hold for over 10 minutes with no one ever getting back on the line so I hung up because I had things to move then when the other number i gave them called they answered and then hung up on us, then the 2nd time we called back it did the same thing, so we called a 3rd time and that time they didn't even answer the phone. Also idk if the 10' truck is supposed to come with a ramp or not but the one I had did not have a ramp. Which is the reason why we were calling. So this experience was one of the worst I have ever had with any Uhaul location.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Parking was horrible and while trying to turn around we got locked behind the security gate for over 20 min.

Taylor B. 
Rating:
4.0

It was our pleasure to be able to offer delivery for your moving needs. Thank you to our amazing customers, we really do appreciate you.

CANDIE R. 
Rating:
4.0

PLEASE lubricate the strap rachet mechanisms and the ramps and latches. The tow dolly towed very well and was in good condition, but the lack of lubrication made loading and unloading difficult.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
4.0

The steering on the truck I rented was very worn and in need of tightening.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

NA

Rhonda Y. 
Rating:
5.0

The employees were amazing!! Please get them more help!! They ate busting their butts to get things done!! They were so quick and knew their jobs well!!

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Always pleasant and easy

Marion H. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
3.0

The air conditioning did not get cold and only blew hot air. Otherwise, it was s good vehicle.

WILLIAM H. 
Rating:
1.0

The two women are rude and not helpful at all they do not smile or treat people well and I will never use them again. I got a smaller truck too it was awful all the way around.

Stephanie A. 
Rating:
1.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I revived a great service both broken arrow and Oklahoma City location. Thank you so much

Teresa C. 
Rating:
3.0

Very little parking for larger trucks. Had to kinda just make it work.

Bobbi T. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
2.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Woman there was very nice as well

Joseph W. 
Rating:
5.0

Staff is always friendly & ready to help with your needs. I will use them again.

Ronna B. 
Rating:
5.0

Customer did not leave a comment.

Darla G. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
3.0

Customer did not leave a comment.

KRISTOPHER H. 
Rating:
4.0

Very tight parking and equipment storage to pickup and drop off equipment.

Butch M. 
Rating:
4.0

Customer did not leave a comment.

Krystal K.  |  Online Move In 
Rating:
2.0

The woman manager of the facility was very rude to us we were there 12 years never had a problem till they hired her we went with not being able to get into our facility for six months due to them not fixing the problem I will never use that facility and I know a lot of people and my husband us too and we will never recommend this facility again

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca P.  |  Online Move In 
Rating:
3.0

We have only been storing with you for 3 days and that’s not enough time to give you an below average or a excellent rating. Only Time will tell!

Michele K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
1.0

Customer did not leave a comment.

Mckenzie M. 
Rating:
2.0

Time was messed up, so I was out of luck getting when I wanted. They did give me a 15% discount after having to ask for it.

KAY A. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
2.0

Hire people who are willing to offer friendly customer service and a willing to communicate and help out.

Marc S. 
Rating:
5.0

Everything went easy and fast with both pickup and return.

John G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Craig G. 
Rating:
4.0

Customer did not leave a comment.

Jen J. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Customer did not leave a comment.

Joey E. 
Rating:
5.0

Customer did not leave a comment.

Sarah w.  |  First Impressions 
Rating:
5.0

All was good to schedule, pick up, and return.

Nancy H. 
Rating:
4.0

The gentleman at the equipment turn in area must of had allergies, because he was clearing his throat and spitting it out. I as a customer would like to have felt as if my business mattered. The gentleman was doing nothing wrong, just he was too much into his music he was listening to and fixing himself from his reflection on my vehicle. He was kind and respectful when he did talk to me.

Juan D. 
Rating:
5.0

Charge less per mile since we filled the truck with gas.

Jasmine B. 
Rating:
1.0

Truck ran like crap the lady at the store was awful and was lied to multiple times I will never use a uhaul again

Moses T. 
Rating:
5.0

Same. Quick and Clean

TERRY N. 
Rating:
3.0

Lady is not friendly

Blake M. 
Rating:
5.0

Pleasant service

Jonathan C. 
Rating:
1.0

This could not have been a worse experience; it's going to sound like I'm making this up. Thank God my drop off location was superb because I was almost in tears after this pick up location. Firstly, the woman working was so rude, she should not be allowed to work in public. She took forever to come to the desk when I came in, then aggressively told me "you don't have to get an attitude" when I became mildly *reasonably* upset at the horrible news she was giving me, which was beyond inappropriate - forget unprofessional, it's never okay to treat any human like this in any setting! The news she was giving me was that I had to put my car on the trailer and secure it 100% by myself. She said directions were on the trailer (but they include the names of parts on the trailer that of course I don't know; so they are not clear directions), and that if I have any questions, I should look up a Youtube video (didn't even provide the video so I'd know I was getting one with correct, updated info). I don't even know how that's legal, but I've towed my car multiple times with Uhaul and they never want me to touch anything when it comes to securing the car to the trailer, and they guide me as I drive it up there myself (which is terrifying the first time, even with guidance!) Sure enough, when I got to my drop off location, they 1) told me not to touch anything, that they would detach my car for me, and 2) that I had not fully secured my car. Apparently I missed the last step because it was not in the YouTube video I looked up. They said it was totally inappropriate and dangerous for me to secure my car to the trailer with no supervision or even someone looking over it when I was done, which wasn't possible because this did not happen at the Uhaul facility, it was driven a block away, which brings me to my next problem: There is no space at this Uhaul location, for anyone to do anything in their parking lot. There are two parking spots and that is all. So, you cannot leave your car there while you load your van, you have to drive it to one of two locations, which is an extremely long walk from the Uhaul facility. I was shocked at this, it was so inconvenient, this location never should have been chosen for a Uhaul facility. So my Uhaul van with the attached trailer was driven to my car, which means I was completely alone trying to drive my car onto the trailer and secure it. It was extremely dangerous, and apparently I'm lucky my car stayed on during the four hour drive, since I missed the last step. The last problem, was that the cab of my Uhaul van smelled like a skunk exploded in a dumpster fire. It was probably body odor. I was literally gagging, it even made my family sick when they were downwind, helping me load the van. The next day, the movers unloading me could not believe how strong the disgusting smell was. I had to drive that four hours, with the windows up because it was freezing, but even windows being down did not help at all. No one should be given a truck that smells that badly! Jesus. I have used Uhaul a million times and I have NEVER had any experience like this. It ruined my whole move, I will never be back to this location and neither will any of my friends or family members.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Ana B. 
Rating:
5.0

I absolutely loved using this location! Super nice and helpful!! I couldn’t be happier! I will definitely use them again and recommend them to everyone!! Thank you so much!!

Christine D.  |  Overall Experience 
Rating:
3.0

This location was clean and well maintained but the staff here always seems to have an attitude. Like we are a huge inconvenience to their day. They do get us in and out quickly though. But the one guy always seems to be having a bad day.

casey W. 
Rating:
3.0

Your employees on Sunday are very RUDE!!!! Very bad customer Service!! I'll think twice before going to your location again because of their Horrible treatment it was very unprofessional

lorene A. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

becky A. 
Rating:
5.0

Customer did not leave a comment.

Taylor D. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR D.  |  Overall Experience 
Rating:
3.0

The Lady working was not welcoming. She was not happy, to wait on me by the look on her face or the attitude she presented.

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

TODD E. 
Rating:
4.0

Customer did not leave a comment.

Kayle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gay F.  |  First Impressions 
Rating:
5.0

Great experience.

Gay F. 
Rating:
3.0

The people working were rude they wouldn't speak up just spoke very quietly and were rude when we asked them to repeat or even asked them questions. . We will not return to this location. We use U-Haul often and this is the only time we have ever had this treatment.

JUDY R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

ronald T. 
Rating:
5.0

Absolutely love this location. Will drive out of my way to go to this location. The staff is always extremely helpful. They make sure you thought of everything even when you did the online self service order. She caught that I got a truck without a ramp and needed one. Then when I dropped it off. I had left my yeti in the truck and she ran out about 300 ft to where I was to bring it to me when it was a bone chilling 10 degrees. Excellent customer service every time! Thank you candie roberts

Jennifer A. 
Rating:
5.0

Gave extra time because of flat tire.

Joseph P. 
Rating:
4.0

Service was great - ways to improve - 1.mirrors did not adjust to where I could see well - they had pre selected points that the mirrors could turn to - 2. would have been nice to have cruise control 3. Pricing- there is no pricing structure that really met our needs - we picked up and returned at the same locaqtion because we were taking a load down to Dallas and returning to Broken Arrow with a Load - so we just had to pay a daily rate and a per mile charge - if we had come just one way - there was a plan to have unlimited milage for a flat fee.

DAVID W. 
Rating:
4.0

Normally the rental experience here is great. However, this past time I arrived five minutes before closing and the employees refused to check my van in. Instead they directed me to the website, but I needed to change the card, do tax exempt, and some other things that were not working on the website. The employees were still there and still refused to help. I had to come back again the next day to try and check it back in again in person. The unhelpful employees were very unlike every other experience I've had with this location and was very frustrating and disappointing.

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
2.0

Security gate was broken the entire time storage was used. Access was terrible. Isle ways were blocked with excess u-haul trucks that made driving around very difficult.

Gilbert P.  |  Overall Experience 
Rating:
4.0

None

Chris F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
2.0

The employees did their absolute best. The systems and apps need serious work. We tried to return our uhaul after hours and it took over 45 minutes to get the app to work. Insane. We also got our uhaul over 30 minutes late when we picked up because the computer system was down.

RICKY J. 
Rating:
4.0

I'm not sure the woman's name that set us up but she was very nice and extremely helpful. We had an emergency situation arise and had to quickly rent the trailer and get on the road and she made it easy and pleasant. Excellent customer service and would highly recommend!!

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

gayle G. 
Rating:
5.0

Thanks

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOWARD D. 
Rating:
5.0

Customer did not leave a comment.

KELLIE H. 
Rating:
2.0

Pickup was awful. Definitely need more training.

CODY W. 
Rating:
5.0

Everyone at U-Haul is so friendly and helpful

Becky Melissa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Excellent

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
3.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

This was a great experience! The young man who assisted us was efficient, courteous and knowledgeable. I'd highly recommend this favility!!

CAROLE G. 
Rating:
5.0

Customer did not leave a comment.

ERICA T. 
Rating:
5.0

They're Top Notch.

MARK C. 
Rating:
1.0

The two individuals that helped me when I picked up the truck were great, HOWEVER none of that is important because the truck had vomit in it and I had to clean it immediately when I got home. It was absolutely disgusting . I called the BA location and although sympathetic , nothing was done about it.

BILLIE D. 
Rating:
4.0

The attendant at the counter was EXCELLENT! His communication, overall demeanor, and interaction was what made this experience above average. Give that guy a raise! He deserves it!

KIMBERLY P. 
Rating:
4.0

They were extremely busy. I rented a $19.95 a day truck 10' truck for 2 hours they forgot to put in the furniture pads but didn't forget to charge me.😳 I took the 15.00 Insurance and they charged me 99 cents a mile for 67 miles my total was $114.00 I am still in shock! I hope I never have to rent another U-haul.

LINDA P. 
Rating:
1.0

Most of the time a truck was blocking access to my unit. The last day while loading and moving, an older man (gray hair, beards)who apparently works in the UHAUL shop was extremely rude and mean. He should not be dealing with customers. I will never recommend this place because of him.

JENNIFER S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula G.  |  Overall Experience 
Rating:
3.0

I was not told the gas tank was not full...! And this 158K mile old truck was the worst truck ride I have ever experienced... no suspension whatsoever! - even with a full load! I thought at times that some of the furniture in the back would break, the way this truck was bopping up and down! on the highway. Besides that, the truck had no USB iutlet for me to charge the phone. And then you charge me $250 for a ride that should have cost 40 plus milage! Not recommendable to anyone, actually. This is the second defective truck you rent me! Not a good record!

Steve O.  |  Overall Experience 
Rating:
2.0

The office people are very incompetent. I told them I was vacating the unit and they sent me past due notices and threatening notices. The unit was open and not secured. They should have seen that. Not be dunning me for money on a unit I wasn't using

aarick w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrus m.  |  Overall Experience 
Rating:
4.0

N/A

cynthia P.  |  Overall Experience 
Rating:
4.0

The experience was great except for the fact that when we wanted to move out we couldn't because the door was damaged and it took past the day where we had to pay for another month. If we could have moved out when we wanted to we wouldn't have had to pay for another month.

Terry F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARIEL W.  |  Overall Experience 
Rating:
1.0

When I reserved a unit and a truck online your site said no where that there is a $100 deposit if you pay cash for a truck, it wasn't in the email or on the confirmation page. Also your estimates for home sizes that will fit in your units is way off. A 5x10x10 will not fit a 2 bedroom home which is what it said online. Your staff did not even have me look at the unit before they had me pay for it. It is also way over priced. I went somewhere else and got a 10x20 unit for just a little more than the one you tried to rent me. I was very disappointed! Thought I would get everything done in one place I stead the day I'm moving I have to find a new storage unit and put more miles on the truck so uhaul cost me an extra $50 more because of all this.

Amber P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LABOR RELATIONS I.  |  Overall Experience 
Rating:
5.0

Very friendly & helpful

Brent H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah B.  |  Online Move In 
Rating:
5.0

my associate was awesome! Helpful and funny!

wilson t.  |  First Impressions 
Rating:
4.0

Nice friendly helpful staff. Good facility.

MARVIN C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Grant S.  |  Overall Experience 
Rating:
5.0

Most friendly clean and helpful. Would recommend to others without a doubt.

Bonita K.  |  First Impressions 
Rating:
5.0

Gate closing at 10:00 pm is not helpful.It should be extended.

Stephen B.  |  First Impressions 
Rating:
5.0

We left bacuase we bought a house and went from a ZERO car garage, to an eleven car garage! Otherwise we woudl still be there.

LOYD B.  |  Overall Experience 
Rating:
2.0

My storage space was usually not accessible due to Uhaul trucks parked all over the entrance and in front of my unit. Several times orange cones were blocking the row my unit was on, and Uhaul trucks had to be moved by Me because the staff was rude and incompetent. I was never successful at talking to manager via phone call or email to this location about my moving out. I have received numerous letters about excessive late fees , even though I called corporate about my move out date and she was supposed to make note of it because I couldn’t reach anyone local. I’m not paying any of those ridiculous fees due to the owner/ managers laziness and incompetence.

kimberly n.  |  Overall Experience 
Rating:
1.0

The staff definitely needs attitude adjustment every single person that I came in contact portrayed themselves as I hated working there because their attitude showed it you asked a simple question you got half of the answer and the answer was extremely unprofessional and hateful like they did not want to answer any question very sad very sad the facility is wonderful a question was asked to the young lady which was a manager on duty she was extremely rude to me

Robert C.  |  Overall Experience 
Rating:
5.0

The General manager at this location was multi tasking upon pickup & drop off. I was shocked. She was moving trailers, showing & renting units while also answering the phone. Also, looked as if she was taking part in maintenance on vehicles as well. Amazing. This lady works hard for this company!! M

Kim F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
5.0

They told the truth and that was all I asked.

JAMES R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

monte m.  |  Overall Experience 
Rating:
5.0

Loved the staff too bad I had to move!

thomas f.  |  Overall Experience 
Rating:
3.0

Found another storage facility much cheaper. Signed lease and canceled the next day. Didn't even move any boxes in. Was told to make sure I used gate code even though the gate was broken and may not be closed.

Steven C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy a.  |  First Impressions 
Rating:
3.0

The lady who runs this location is wonderful. She is always working her tail off. Super nice and available.

Elizabeth C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug N.  |  First Impressions 
Rating:
3.0

The female manager lacks people skills and often ignored customers. On several occasions the gate was blocked by large trucks The back wooden fence has several boards missing and lying on the ground. For the price I was paying I believe the grounds should have been better kept.

kimberly j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
4.0

Good

shawn h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LACIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lee r.  |  Overall Experience 
Rating:
3.0

I would not recommend to anyone because of all the u haul trucks. I went several times and they were blocking parking, and entrance gates, 1 time I went and they had cones in front of the gate during business hours. If your going to close you need to let your renters know. Only dealt with employees 1 time to sign paperwork it was okay but he made me buy a lock from them when I had my own. Raised prices while I was there . I think prices are too high but I guess that's everywhere now...

Leslie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kirsten R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brishanna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol y.  |  Overall Experience 
Rating:
5.0

Using the online unit reservation was fast and easy. My unit was ready and waiting for me and I was moving my items into storage within the hour. The directions were clear and everything was as promised. I highly recommend this storage facility.

Janet D.  |  Online Move In 
Rating:
5.0

The ladies here were very helpful and knowledgeable, not only in the business, but also in the area. Would highly recommend this facility!!

jeffrey t.  |  First Impressions 
Rating:
2.0

The staff members don't seem to like their job very much. I moved into my unit yesterday and I rented a uhaul. The first time I went to unload there was a uhaul parked in front of my unit and the second load I unloaded there were 3 uhauls parked in front of my unit. It made it very inconvient to move into my unit, when I was unable to pull right up to it and unload.

Erynne R.  |  First Impressions 
Rating:
5.0

The owner was extremely competent and kind. She had all the answers.

jan s.  |  First Impressions 
Rating:
5.0

This is the third time I've used them for short-term storage. I recommend them to others.

Paula G.  |  First Impressions 
Rating:
5.0

Candi, your manager Is Outstanding and Richard was extremely helpful when my wife and I parked our trailer for the first time!!

hugh r.  |  First Impressions 
Rating:
5.0

Thanks!!

june S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim b.  |  First Impressions 
Rating:
5.0

Good storage facility if i need again will definitely go back to them

darren l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy M.  |  First Impressions 
Rating:
5.0

Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all

Christopher C.  |  Overall Experience 
Rating:
5.0

Thanks for the help outside in the ice storm.

John D.  |  First Impressions 
Rating:
5.0

I got my first 30 days free, he was great with getting everything done for me.

Monica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
5.0

When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.

carol y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauri j.  |  First Impressions 
Rating:
5.0

Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.

Matthew S.  |  Overall Experience 
Rating:
5.0

Great staff, thanks.

eric c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thai N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin L.  |  Overall Experience 
Rating:
5.0

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

ROBERT G.  |  First Impressions 
Rating:
5.0

Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.

hugh r.  |  First Impressions 
Rating:
2.0

The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.

AARON A.  |  Overall Experience 
Rating:
5.0

Richard and Candice are outstanding.

Lee S.  |  First Impressions 
Rating:
5.0

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

rebecca k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daroll B.  |  Overall Experience 
Rating:
2.0

Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn’t get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn’t see them. I backed into the hitch end of one, doing $2,500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.

JANETTE H.  |  Overall Experience 
Rating:
5.0

Richard Smith was a great help

Vada H.  |  First Impressions 
Rating:
2.0

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Eric C.  |  First Impressions 
Rating:
1.0

The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!

Charles F.  |  Overall Experience 
Rating:
5.0

Candie was very busy and very polite. A pleasure.

RICHARD B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucia E.  |  First Impressions 
Rating:
1.0

The lady in the store was very RUDE!

Cathy J.  |  First Impressions 
Rating:
3.0

Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.

Dean W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

charles s.  |  Overall Experience 
Rating:
5.0

Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!

James B.  |  Overall Experience 
Rating:
2.0

When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.

Stacy H.  |  Overall Experience 
Rating:
2.0

It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT

Mitchell H.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly staff.

kathryn m.  |  First Impressions 
Rating:
1.0

The manager is trash and extremely rude.

Reggie B.  |  Overall Experience 
Rating:
5.0

Very clean! I kept my stuff in storage for over 1.5 years and no insects or rodents! Job well done! Thank you

Michelle K.  |  Overall Experience 
Rating:
4.0

Staff was great, Facility clean and secure. Couldn't ask for more.

Shelia C.  |  Overall Experience 
Rating:
5.0

Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...

GARY H.  |  Overall Experience 
Rating:
5.0

Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I’ll go to.

linda m.  |  Overall Experience 
Rating:
4.0

Everyone I talked to was beyond nice and extremely helpful.

Casey W.  |  First Impressions 
Rating:
5.0

The team was attentive, helpful and extremely knowledgeable.

Ronnie E.  |  First Impressions 
Rating:
5.0

The management team went out of their way to assist me in my son’s situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey

Delores B.  |  Overall Experience 
Rating:
5.0

I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.

Mary M.  |  Overall Experience 
Rating:
4.0

Good experience

Robert B.  |  Overall Experience 
Rating:
5.0

The young lady that assisted me was very helpful and answered my questions expertly.

arelia p.  |  First Impressions 
Rating:
5.0

U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.

Aaron B.  |  Overall Experience 
Rating:
5.0

The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.

marinna m.  |  Overall Experience 
Rating:
5.0

This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.

jason b.  |  Overall Experience 
Rating:
1.0

This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!

angie a.  |  Overall Experience 
Rating:
5.0

Was very happy with security on the property. Liked the choice available of different services and sizes of unita

paula b.  |  Overall Experience 
Rating:
3.0

I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.

Steeley U.  |  Overall Experience 
Rating:
5.0

Staff have always been friendly and helpful

David L.  |  Overall Experience 
Rating:
5.0

Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!

Suzanne S.  |  Overall Experience 
Rating:
5.0

Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.

Carl M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.

Elena S.  |  Overall Experience 
Rating:
5.0

U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H

Tim b.  |  First Impressions 
Rating:
5.0

Great team

richard w.  |  Overall Experience 
Rating:
5.0

Candi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell

judy c.  |  Overall Experience 
Rating:
1.0

I no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.

Matthew R.  |  Overall Experience 
Rating:
5.0

Thank you!

CHELSEA A.  |  Overall Experience 
Rating:
5.0

Very fast and friendly

RONALD P.  |  Reservation 
Rating:
5.0

This particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.

Joshua M.  |  Overall Experience 
Rating:
5.0

Great people

STAN P.  |  Overall Experience 
Rating:
5.0

I have rented a storage unit from this facility on two different occasions and won't hesitate or think twice about renting again if the need arises.

Susan G.  |  Overall Experience 
Rating:
4.0

I enjoyed uhaul and felt like my belongings were safe, however I felt like it was a little pricey

NANCY C.  |  Overall Experience 
Rating:
5.0

Very helpful in all my moving needs. The price was just right, too.

jered s.  |  Overall Experience 
Rating:
5.0

Nice facility and staff

SHIRLEY H.  |  Overall Experience 
Rating:
5.0

I was a costumer of UHaul for 2 years and they have been friendly the whole time Thank you for your business!

JORDAN P.  |  Overall Experience 
Rating:
5.0

The folks at this location were beyond helpful. They gave me excellent moving/packing advice. Richard and Ty were both extremely helpful. I’d highly recommend this location.

Caroline H.  |  Overall Experience 
Rating:
3.0

I came to return some mover wrap and wasn’t helped. My wrap is still there and was told I would get a call back. It never happened. Also my outside storage went from low 40’s to upper 70’s. Too much

DANIEL B.  |  Overall Experience 
Rating:
5.0

great location and value within Broken Arrow. Recomend!

ALAN E.  |  Overall Experience 
No reviews have been submitted for this location.

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