BONNIE G.
A secure are to park my vehicle overnight would have been nice. Everything else was great!
Comentarios de los clientes para U-Haul Moving & Storage of Broken Arrow
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Broken Arrow
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Christoopher C.
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Overall Experience
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Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all
John D.
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First Impressions
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Thanks for the help outside in the ice storm.
Monica B.
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First Impressions
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I got my first 30 days free, he was great with getting everything done for me.
carol y.
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First Impressions
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When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.
Matthew S.
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Overall Experience
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Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.
eric c.
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Overall Experience
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Great staff, thanks.
ROBERT G.
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First Impressions
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I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.
hugh r.
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First Impressions
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Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.
AARON A.
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Overall Experience
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The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.
Lee S.
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First Impressions
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Richard and Candice are outstanding.
rebecca k.
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First Impressions
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I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.
JANETTE H.
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Overall Experience
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Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn’t get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn’t see them. I backed into the hitch end of one, doing $2,500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.
Vada H.
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First Impressions
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Richard Smith was a great help
Mary P.
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First Impressions
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Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!
Charles F.
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Overall Experience
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The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!
RICHARD B.
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First Impressions
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Candie was very busy and very polite. A pleasure.
Cathy J.
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First Impressions
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The lady in the store was very RUDE!
Dean W.
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Overall Experience
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Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.
James B.
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Overall Experience
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Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!
Stacy H.
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Overall Experience
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When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.
Mitchell H.
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Overall Experience
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It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT
kathryn m.
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First Impressions
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Very helpful, friendly staff.
Reggie B.
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Overall Experience
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The manager is trash and extremely rude.
Michelle K.
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Overall Experience
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Very clean! I kept my stuff in storage for over 1.5 years and no insects or rodents! Job well done! Thank you
Shelia C.
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Overall Experience
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Staff was great, Facility clean and secure. Couldn't ask for more.
GARY H.
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Overall Experience
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Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...
linda m.
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Overall Experience
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Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I’ll go to.
Casey W.
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First Impressions
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Everyone I talked to was beyond nice and extremely helpful.
Ronnie E.
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First Impressions
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The team was attentive, helpful and extremely knowledgeable.
Delores B.
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Overall Experience
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The management team went out of their way to assist me in my son’s situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey
Mary M.
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Overall Experience
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I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.
Robert B.
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Overall Experience
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Good experience
arelia p.
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First Impressions
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The young lady that assisted me was very helpful and answered my questions expertly.
Aaron B.
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Overall Experience
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U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.
marinna m.
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Overall Experience
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The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.
jason b.
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Overall Experience
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This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.
angie a.
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Overall Experience
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This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!
paula b.
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Overall Experience
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Was very happy with security on the property. Liked the choice available of different services and sizes of unita
Steeley U.
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Overall Experience
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I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.
David L.
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Overall Experience
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Staff have always been friendly and helpful
Suzanne S.
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Overall Experience
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Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!
Carl M.
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Overall Experience
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Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.
Elena S.
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Overall Experience
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Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.
Tim b.
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First Impressions
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U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H
richard w.
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Overall Experience
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Great team
judy c.
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Overall Experience
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Candi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell
Matthew R.
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Overall Experience
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I no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.
CHELSEA A.
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Overall Experience
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Thank you!
RONALD P.
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Reservation
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Very fast and friendly
Joshua M.
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Overall Experience
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This particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.
STAN P.
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Overall Experience
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Great people
Susan G.
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Overall Experience
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I have rented a storage unit from this facility on two different occasions and won't hesitate or think twice about renting again if the need arises.
NANCY C.
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Overall Experience
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I enjoyed uhaul and felt like my belongings were safe, however I felt like it was a little pricey
jered s.
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Overall Experience
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Very helpful in all my moving needs. The price was just right, too.
SHIRLEY H.
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Overall Experience
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Nice facility and staff
JORDAN P.
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Overall Experience
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I was a costumer of UHaul for 2 years and they have been friendly the whole time Thank you for your business!
Caroline H.
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Overall Experience
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The folks at this location were beyond helpful. They gave me excellent moving/packing advice. Richard and Ty were both extremely helpful. I’d highly recommend this location.
DANIEL B.
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Overall Experience
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I came to return some mover wrap and wasn’t helped. My wrap is still there and was told I would get a call back. It never happened. Also my outside storage went from low 40’s to upper 70’s. Too much
ALAN E.
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Overall Experience
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great location and value within Broken Arrow. Recomend!
arriba