Comentarios de los clientes para U-Haul Moving & Storage of Broken Arrow

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Broken Arrow

Clasificación general:

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BONNIE G.
Clasificación:

A secure are to park my vehicle overnight would have been nice. Everything else was great!

Jon T.
Clasificación:

Staff was rude and unprofessional. Instead of approaching me and asking me a question, the gentleman at the desk yelled across the store. Interior of rental smelled stale. Patking/dropoff layout does not allow for efficient vehicle circulation. Staff was not consistent with covid requirements - during pickup I was required to wait outside the ofice for 20 minutes to meet the policy of allowing only one customer inside at a time. However, during drop-off there were multiple customers inside at the same time and were without masks. I am uncertain why they did not have to wait, but I did. The rental process was extremely cumbersome and required providing multiple phone numbers and contacts. This was my first time using U-Haul and it will also be my last. I would much rather pay more and recive a professional and courteous service.

Christoopher C. | Overall Experience |
Clasificación:

Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all

Paul R.
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El cliente no dejó un comentario.

Michael C.
Clasificación:

Nothing thank you

VICTORIA R.
Clasificación:

My scanned receipt is too blurry to read so I will have to call to find out the total amount I was actually charged.

John D. | First Impressions |
Clasificación:

Thanks for the help outside in the ice storm.

John D.
Clasificación:

We got there in an ice storm. They even had a guy in the parking lot to help people walk around and to shuttle around returning trucks. Outstanding.

Monica B. | First Impressions |
Clasificación:

I got my first 30 days free, he was great with getting everything done for me.

TRACY H.
Clasificación:

Staff was friendly and answered all of our questions.

Danny U.
Clasificación:

Very professional and absolutely the cleanest vehicle I have ever rented from U-haul.. agents/personnel were very pleasant and presented themselves as professionals.

Nicholas R.
Clasificación:

Candy was so nice and helpful.

Vinnie M.
Clasificación:

Staff is always helpful!

TONI P.
Clasificación:

Great from beginning to end and very well priced.

James T.
Clasificación:

El cliente no dejó un comentario.

JAMES U.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

I was made to stand outside in the cold under an awning as it rained because there was one customer in the building. I had a mask and was able to stand well beyond 6 feet. Was not dressed for the cold. Not impressed

MICHELE B.
Clasificación:

El cliente no dejó un comentario.

NATHAN F.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

GARRY F.
Clasificación:

El cliente no dejó un comentario.

Debra J.
Clasificación:

El cliente no dejó un comentario.

Jose R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Aleksandr P.
Clasificación:

Richard help me so much! Amazing service! Thank you very much!

Daniel H.
Clasificación:

El cliente no dejó un comentario.

STEPHANEY M.
Clasificación:

El cliente no dejó un comentario.

Eric J.
Clasificación:

The only thing about the location is that the customer has to walk across a small field to retrieve their car when finished. The customer is directed to park their car by the Taco Bueno next door across the open field. The U-haul employee brought the truck over to the customer.

David K.
Clasificación:

Rude

NYELA P.
Clasificación:

El cliente no dejó un comentario.

JAMISON B.
Clasificación:

Too much online nonsense. They "required" me to check in online but the service wouldn't even work. Aside from a cumbersome return process, everything else went smoothly.

Christopher C.
Clasificación:

THE OWNER WAS RUDE AND BASICALLY WASN'T ANY HELP AT ALL.

Julie W.
Clasificación:

Make the lock on the truck easier to get off. Had to get help from someone inside to get it off so we could get to the truck keys. Not a fan of the app to check-in and out. Took way too long, way too many clicks.

EBONY M.
Clasificación:

I have already spoken with Customer Service about my experience and was expecting to get a return call and I didn't receive one for the follow-up. Honestly, I expect that from your company because my experience was far from a pleasant experience.

Charles B.
Clasificación:

Nothing. Everything went very smoothly!

carol y. | First Impressions |
Clasificación:

When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.

BRIAN B.
Clasificación:

Loved my experience there.

lauri j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Matthew S. | Overall Experience |
Clasificación:

Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.

EDWARD W.
Clasificación:

I was 20 minutes longer than my estimated time and was threaten was a extra $50.00 charge. I won't be using them again.

Steven P.
Clasificación:

Nothing

Ramy T.
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El cliente no dejó un comentario.

JOSIAH C.
Clasificación:

yall overcharged me for nothing the fuck

Patrick M.
Clasificación:

El cliente no dejó un comentario.

BRADLEY STEVEN R.
Clasificación:

El cliente no dejó un comentario.

JIMMY S.
Clasificación:

Would be nice to have winches on the car hauler trailers for cars that are inoperable.

CHRISTOPHER B.
Clasificación:

El cliente no dejó un comentario.

Shuwanna G.
Clasificación:

The time was told incorrectly to me of what rime u-haul closed and I almost didn't get my rental truck even though it was around the holidays but I called and made it in time

CHRISTOPHER C.
Clasificación:

Keep smiling keep do what y'all doing is good

TONY H.
Clasificación:

Guy behind the counter had the worse customer service ever. Definitely needs to work on his poor attitude.

DAVID R.
Clasificación:

Turned in the truck; the mobile app for checking didn't work, so I called the next morning to confirm there was no problem, and was told there wasn't. Checked my credit card statement this morning only to find I'd been charged an extra $198 m. Called to ask why and was told there was damage. When I questioned it, they transferred me and I was told the notes didn't really specify. So I pressed again and was eventually sent a copy of the receipt, which listed a split in the sidewall and damage to the sidewall. Having asked for photos, they don't show a split to the sidewall, but do show a tiny (less than dine-sized ding), which they are charging us for, despite no walkthrough before picking up the vehicle, and no way for them to show when the damage did or didn't occur. If I hadn't checked my credit card statement, they would have been able to charge us without it ever being questioned. As it is, it looks like I'm stuck paying for minuscule damage to a tire that I didn't damage, but with no real way for me to prove it, as I was never told I needed to check for tiny amounts of existing damage to the vehicle before using g it.

Simon H.
Clasificación:

El cliente no dejó un comentario.

Aleksandr P.
Clasificación:

Amazing service! Thank you very much!

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

Esther P.
Clasificación:

El cliente no dejó un comentario.

eric c. | Overall Experience |
Clasificación:

Great staff, thanks.

Jacob H.
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El cliente no dejó un comentario.

Neil F. | Overall Experience |
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El cliente no dejó un comentario.

DALE R.
Clasificación:

I was charge an extra $20 for not checking the equipment in on my mobile device. If I had waited till morning , uhaul would have disconnected the trailer, lights, and moved the trailer in place. Instead, I disconnected the trailer, lights, and inspected the trailer(things that uhaul would have done for NO CHARGE the next morning) and was charged $20. I'm not a happy customer.

Charles H.
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El cliente no dejó un comentario.

KRISTI W.
Clasificación:

The guys working were a lot of fun and super helpful. I will definitely be back! Merry Christmas!

valery W.
Clasificación:

El cliente no dejó un comentario.

Jim U.
Clasificación:

El cliente no dejó un comentario.

DONALD C.
Clasificación:

El cliente no dejó un comentario.

JOSEPH B.
Clasificación:

El cliente no dejó un comentario.

Thai N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nathaniel P.
Clasificación:

I arrived an hour late to pick up the van. It was not busy. The very first thing the guy said was, "you're an hour late". Seemed like I was inconveniencing him. Talked extremely poorly about previous management. Overall, just not friendly.

Martin L. | Overall Experience |
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El cliente no dejó un comentario.

Larry J.
Clasificación:

El cliente no dejó un comentario.

ROBERT G. | First Impressions |
Clasificación:

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

BRUCE C.
Clasificación:

I didn't like the dolly and blankets at the rear of the truck. They were in the way and took up room I would otherwise have used. It seems that you're hoping people break the seal on accident so you can charge for things they don't use or need. There should be an option for removal before leaving the rental place.

Kathi A.
Clasificación:

What happened to your prices? I rented 2, 20-foot trucks, 1 in August and 1 in September. They were $1350 each. This time I rented a 15-foot truck, and the best I could get was $1555?!? Same departure and arrival locations all 3 times. Something very, very wrong there.

PAUL K.
Clasificación:

I was told at pick-up that I could return to any location in Tulsa. At drop off the gentleman said I was dropping off at the wrong location and that he didn't have room for the trailer. He finally agreed to take the trailer. He was rude and unprofessional. Not a good look for U-Haul.

CAREY C.
Clasificación:

Good experience this time with this location.

hugh r. | First Impressions |
Clasificación:

Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.

David D.
Clasificación:

El cliente no dejó un comentario.

Andrew Z.
Clasificación:

El cliente no dejó un comentario.

Mary P.
Clasificación:

After I requested returning to this location, UHaul Corporate tried to assign me a different return location that was very inconvenient. Don't do that to people, please!

Rowland S.
Clasificación:

No parking here, you can park at the Taco place, but leaving my car?

Derick D.
Clasificación:

El cliente no dejó un comentario.

Brent M.
Clasificación:

El cliente no dejó un comentario.

Donald H.
Clasificación:

Trailer had one tire which was at 28 lbs and other 3 at 55 lbs. traveling 9 hours with it so aired it up and luckily it made it to destination

KRISTOPHER O.
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El cliente no dejó un comentario.

James C.
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Keep that lady at the front desk.... She is amazing and knows how to treat a customer...

Jeremy E.
Clasificación:

No one was around to help couldnt do much but park the truck needed assistance but there wasn't anyway to reach anyone

THOMAS R.
Clasificación:

El cliente no dejó un comentario.

Sterling A.
Clasificación:

El cliente no dejó un comentario.

DAVID C.
Clasificación:

See my comments above.

AARON A. | Overall Experience |
Clasificación:

The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.

Garry W.
Clasificación:

Parking U-Hauls & personal vehicles is a little tough because the lot is small & full of too many trailers & trucks. If you park in front of the building, it's extremely hard to get back out. I had a hard time returning the truck because there was really no place to leave it where it wasn't in the way. My wife tried to stay back out of the way on the entry lane, but had to move to the street because someone needed to pull a trailer through the entry lane. They had no room to pull around to take the exit lane. Other than that little inconvenience, everything else was great!

LANCE J.
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El cliente no dejó un comentario.

Nick J.
Clasificación:

El cliente no dejó un comentario.

Dale Y.
Clasificación:

El cliente no dejó un comentario.

TINA H.
Clasificación:

Super easy to drop of truck.

Frank K.
Clasificación:

Ops Mgr was great

Naomi W.
Clasificación:

I made a reservation to pick up the truck @ 630am thru the mobile app. The app process was labor-some and kept going round and round without saving my information. The facility lighting was not proper to see the rental number of the truck. The attended that was there at 7 am seemed more interested in the story she was telling her co-worker or on the phone than assisting me/customer who was having difficultly retrieving the key or even pointing out which truck was rented. Was quite rude and seemed very bothered by my request for assistance. She never left her stool behind the counter to assist.

Blaqe G.
Clasificación:

They lied to me about getting my deposit back, they were very rude to me, they left important information out until I had already purchased the uhaul.

Theresa B.
Clasificación:

We dropped off a truck and trailer we rented in Georgia to bring back some of my deceased grandmothers belongings, The check out process with seamless.

Michelle V.
Clasificación:

I dropped off after hours, checked it in on my phone , and I was still charged the fee as if I didn't do it.

Katrina S.
Clasificación:

El cliente no dejó un comentario.

Zachary R.
Clasificación:

The employees were petulant and not helpful at all, it seemed like we were ruining their day by making them do their job. I do not remember their names but the woman working was the main issue due to her attitude and the other employee, a man, was lazy. Highly recommend hiring new staff for the morning/day shift on whoever worked on Monday October 12th, because we were definitely not the only customers to receive this type of service that day. Another gentlemen walked in while we were there and received the same type of service.

Joseph P.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER D.
Clasificación:

The rental agent when I picked up the trailer was excellent. She was helpful and hitched the trailer. The young agent-in-training when I returned the trailer was content to sit on his but while I backed the trailer into place, unhitched and set the tongue on the tripod stand. Good help is hard to find.

Robert C.
Clasificación:

Nothing! The customer service of this location is superb and I will be using their services in the future!

DAVID B.
Clasificación:

I was not able to perform an after hours drop off. The website would not accept the location from my phone even though location settings were turned on. I tried using the app instead, but it would not associate my contract with my newly created account. Samsung Galaxy Note 10+. I had to come back the next morning and drop it off in person.

Walter G.
Clasificación:

El cliente no dejó un comentario.

Lee S. | First Impressions |
Clasificación:

Richard and Candice are outstanding.

Robert B.
Clasificación:

The employee was very educated in her job and very helpful and very polite

David B.
Clasificación:

Very helpful folks.

Gary D.
Clasificación:

El cliente no dejó un comentario.

Philip E.
Clasificación:

The gentleman was very rude and yelled at us for being in the store and then very short with us when he took the keys from us. Did not care that my time was wasted and had got charged extra because I had to drive more for a location I did not chose.

Elizabeth L.
Clasificación:

I have used this location only to buy boxes and rent trailers over the last 7 years and always have a great experience!

rebecca k. | First Impressions |
Clasificación:

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

Russell D.
Clasificación:

Went great,thanks

Cheryl P.
Clasificación:

El cliente no dejó un comentario.

Sheri R.
Clasificación:

Service was great only one suggestion....it would have been nice to have the trailer out front ready at my pick up time to save the wait. Tks

Bob W. | Overall Experience |
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El cliente no dejó un comentario.

Corey T.
Clasificación:

Make sure electrical hitch on vehichle works correctly

daroll B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JANETTE H. | Overall Experience |
Clasificación:

Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn’t get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn’t see them. I backed into the hitch end of one, doing $2,500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.

Vada H. | First Impressions |
Clasificación:

Richard Smith was a great help

Mary P. | First Impressions |
Clasificación:

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Charles F. | Overall Experience |
Clasificación:

The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!

RICHARD B. | First Impressions |
Clasificación:

Candie was very busy and very polite. A pleasure.

Lucia E. | First Impressions |
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El cliente no dejó un comentario.

Cathy J. | First Impressions |
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The lady in the store was very RUDE!

Dean W. | Overall Experience |
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Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.

Michael C. | Overall Experience |
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El cliente no dejó un comentario.

charles s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James B. | Overall Experience |
Clasificación:

Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!

Stacy H. | Overall Experience |
Clasificación:

When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.

Mitchell H. | Overall Experience |
Clasificación:

It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT

kathryn m. | First Impressions |
Clasificación:

Very helpful, friendly staff.

Reggie B. | Overall Experience |
Clasificación:

The manager is trash and extremely rude.

Michelle K. | Overall Experience |
Clasificación:

Very clean! I kept my stuff in storage for over 1.5 years and no insects or rodents! Job well done! Thank you

Shelia C. | Overall Experience |
Clasificación:

Staff was great, Facility clean and secure. Couldn't ask for more.

GARY H. | Overall Experience |
Clasificación:

Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...

linda m. | Overall Experience |
Clasificación:

Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I’ll go to.

Casey W. | First Impressions |
Clasificación:

Everyone I talked to was beyond nice and extremely helpful.

Ronnie E. | First Impressions |
Clasificación:

The team was attentive, helpful and extremely knowledgeable.

Delores B. | Overall Experience |
Clasificación:

The management team went out of their way to assist me in my son’s situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey

Mary M. | Overall Experience |
Clasificación:

I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.

Robert B. | Overall Experience |
Clasificación:

Good experience

arelia p. | First Impressions |
Clasificación:

The young lady that assisted me was very helpful and answered my questions expertly.

Aaron B. | Overall Experience |
Clasificación:

U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.

marinna m. | Overall Experience |
Clasificación:

The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.

jason b. | Overall Experience |
Clasificación:

This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.

angie a. | Overall Experience |
Clasificación:

This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!

paula b. | Overall Experience |
Clasificación:

Was very happy with security on the property. Liked the choice available of different services and sizes of unita

Steeley U. | Overall Experience |
Clasificación:

I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.

David L. | Overall Experience |
Clasificación:

Staff have always been friendly and helpful

Suzanne S. | Overall Experience |
Clasificación:

Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!

Carl M. | Overall Experience |
Clasificación:

Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.

Elena S. | Overall Experience |
Clasificación:

Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.

Tim b. | First Impressions |
Clasificación:

U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H

richard w. | Overall Experience |
Clasificación:

Great team

judy c. | Overall Experience |
Clasificación:

Candi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell

Matthew R. | Overall Experience |
Clasificación:

I no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.

CHELSEA A. | Overall Experience |
Clasificación:

Thank you!

RONALD P. | Reservation |
Clasificación:

Very fast and friendly

Joshua M. | Overall Experience |
Clasificación:

This particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.

STAN P. | Overall Experience |
Clasificación:

Great people

Susan G. | Overall Experience |
Clasificación:

I have rented a storage unit from this facility on two different occasions and won't hesitate or think twice about renting again if the need arises.

NANCY C. | Overall Experience |
Clasificación:

I enjoyed uhaul and felt like my belongings were safe, however I felt like it was a little pricey

jered s. | Overall Experience |
Clasificación:

Very helpful in all my moving needs. The price was just right, too.

SHIRLEY H. | Overall Experience |
Clasificación:

Nice facility and staff

JORDAN P. | Overall Experience |
Clasificación:

I was a costumer of UHaul for 2 years and they have been friendly the whole time Thank you for your business!

Caroline H. | Overall Experience |
Clasificación:

The folks at this location were beyond helpful. They gave me excellent moving/packing advice. Richard and Ty were both extremely helpful. I’d highly recommend this location.

DANIEL B. | Overall Experience |
Clasificación:

I came to return some mover wrap and wasn’t helped. My wrap is still there and was told I would get a call back. It never happened. Also my outside storage went from low 40’s to upper 70’s. Too much

ALAN E. | Overall Experience |
Clasificación:

great location and value within Broken Arrow. Recomend!

No se han enviado comentarios para esta ubicación.

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