Professional and extremely helpfulpamela d. | First Impressions
U-Haul Moving & Storage of Brockton
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHAEL C.
I have been to this occasion 4-5 times in the past month, and despite having plexiglass at the register and distancing decals on the floor, NO ONE ever seems to be wearing a mask. When I came two weeks ago, the attendant at least put his mask on when I came up to the register (two other employees standing nearby did not). This time, the attendant had a mask right at his checkout but still did not put it on, even when he had to come around the plexiglass to hand me materials. I had my mask on, but it seems likely that employees may get sick if they don't follow MA health laws. The employees were otherwise courteous and helpful, so I don't say this to get them in trouble - their good service is why I keep returning to this location! But I assume there must be a culture of lax mask-wearing at this location, since it seems to be true of almost all employees each time I have visited.Christa L.
Every employees at this Brockton location goes above and beyond accommodating customers. The ease of renting a vehicle and returning it was so pleasant and you are made to feel like you are a celebrity. Thankyou, I wouldn't go anywhere elseCharlene M.
El cliente no dejó un comentario.JESELA M.
Good job guysJEAN L.
El cliente no dejó un comentario.JUANITA J.
El cliente no dejó un comentario.RONI P.
I didn't receive my 10.00 credit for the gas I put in. Received rental on empty. Gave me a link that didn't work so I could claim the credit.DEBORAH D.
Call your customers back!MICHELLE T.
El cliente no dejó un comentario.JOSE J.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Shelbi G.
The service in this location was emaculat. From the front rental to the mechanic bay . Great all around professionalism.Kevin B.
El cliente no dejó un comentario.TERRY R.
Brandon was extremely helpful and very nice. After a very long trip, he was able to check is in quickly and answer all of our questions.TYLENE H.
Great customer service at the location in Brockton, MA on Main St. Friendly and professional.FELIX C.
El cliente no dejó un comentario.WILLIAM L.
Both the Stoughton and Brockton locations had excellent staff which made the experience 100 times better. Your products are top notch and your staff guarantees I will never look anywhere else for my storage solutions. ¡Gracias!KURT N.
He was a gentleman and efficient in his workGabriel L.
El cliente no dejó un comentario.Jean M.
rented a van the inside smelled like a wet dog (animal hair all over the floor)- gas tank had less than a quarter tank.JERMAINE J.
There was something wrong with the wheelJULIANNE T.
El cliente no dejó un comentario.SHEILA T.
employees Start wearing mask. none use them. brockton mass locationEdras R.
El cliente no dejó un comentario.Jean M.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.PAUL T.
Good services a+JELUCE M.
El cliente no dejó un comentario.Michael P.
Make sure the van is clean off when it snowsCAROL R.
El cliente no dejó un comentario.Dale S.
Great Job Guys,Chiler L. | Overall Experience
Keep on Striving with the the Excellent Customer Service that U-Haul provides ! Keep Safe and Healthy ! Happy HolidaysCedric H.
I was charged for fuel after filling the vehicle. No one would respond and no one would call me back. Very frustrated and dissatisfied.ROBERT M.
The manager was very helpful but the equipment I was assigned to was missing lug nuts on both wheels. I did my own inspection to discover the issue AFTER my trailer was attached to my vehicle. Again, the manager was able to rectify the situation but I hate to think what would have happened if I hadn't inspected the trailer myself.Joseph L.
Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙Gary L. | Overall Experience
I never made it to the drop off location. The wheel less trailer had to be towed.Richard W.
El cliente no dejó un comentario.William C.
Put gas in the truckBRENDAN L.
There was a cup of blue cheese in the cup holder of the truck prior to my use. Cigarette ashes in the ashtray. The service at the desk was outstanding but the cleanliness of the truck was garbage. During a pandemic you would think that this would be something of priority.KEVEN F.
The Equipment was not cleansed at all. I had to get lysol wipes to clean the seats dashboard and around the steering colum. This vehicle was not Covid-19 ready! once you drove over 25 mph the truck shakes not a good experience. I asked to speak to a manager we will see.SHAWN H.
Thank you for everything, I really do appreciate everything you have done for me!barbra m. | Overall Experience
For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyoneDesiree T. | Overall Experience
El cliente no dejó un comentario.SANDRA H.
Counter clerk was not wearing a maskRobert B.
I was in and out in now time the person was helpful and friendly.Anthony S.
El cliente no dejó un comentario.DANIELLE P.
Kyle was a great help. Enjoyed his knowledge.ROSCOE G.
More staffLesly B.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.HILDA R.
El cliente no dejó un comentario.Richard C.
Employee working was friendly and helpful, but location was understaffed and he was overwhelmed. Truck was not clear of snow which took considerable amount of time to remove. Snow on top of box truck was unable to be removed, so I was unable to take highways for fear of falling ice. This extended my mileage and increased my overall cost to useMelissa C.
El cliente no dejó un comentario.THURSTON A.
El cliente no dejó un comentario.Jeffrey S.
Great customer service!Steven B.
El cliente no dejó un comentario.JOHN Z.
Both locations involved in move were courteous and helpfulDONALD F.
Everything was great.STEVEN B.
I was so satisfied, the service was great, the car was so clean and the customer service was very helpful and friendly, right now, my only suggestion for you is to keep in doing the good service you are offering, and always hire friendly people to attract more customers. ThanksETIENNE C.
El cliente no dejó un comentario.ANGEL C.
Horrible horrible horrible..... HORRIBLE !!!!! on line booking experience ..... leading me to decide to use Home Depot for my next rental. You should shut that on line reservations web site down ASAP if you want to keep costumers !!!!!Danny A.
Tried using app for everything. Not user friendly. Go to Hertz. They have the online process rental down to a tee. Luckily for me it wasn't busy so didn't have to wait in line to meet with a representativeJohn F.
Associates were friendly & answered all questions Thank you!Susan A.
I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend itDavid M. | Overall Experience
Excellent friendly service and overall great experience!William F.
El cliente no dejó un comentario.Erica W.
Very friendly, professional, would recommend. I was new to renting a Uhaul and they were very patient with answering all of my questions. Great customer service.marlene B.
Be up front with the price of the mileage they never told me how much it was up front and they don't even credit you when you put bring back more than what was in it for gasRONALD W.
Got the job done for a fair price.CHRISTOPHER L.
El cliente no dejó un comentario.Luis L.
I made my reservation with a female named Lauren on the telephone for 8 a.m. Saturday morning for a 12 foot open trailer . When I received my confirmation email it said my pickup time was for 6:30 Saturday night. I called back and corrected it with her. The following morning I was scheduled to pick up my trailer at 8 a.m. the store called me and said that there was a miscommunication and they would not have my trailer available for me. I needed it for 8 a.m. he told me it would not happen. After going back and forth with him he was extremely rude and said that I could have a 12 foot enclosed trailer for the day I said all right and he hung up on meJONATHON P.
El cliente no dejó un comentario.Luis L.
Staff was not wearing masks on face - only on chin.Raymond S.
phone waiting to get to brockton was teribleJAMES M.
El cliente no dejó un comentario.Kelly C.
The employees were very friendly and knowledgeable about the car trailer I rented.RAYMOND T.
El cliente no dejó un comentario.JUSTIN AUGUST W.
All the employees including the supervisor/manage seem loss. They were joking and playing around while customers are waiting to handle their businesses even while in front of them. Items/questions that could have been taking care of in a couple minutes, took 15 minutes to half an hour. Also, there is a lack of training on products and installation.SONNY J.
Bad customer service.Oscar B.
El cliente no dejó un comentario.Michael D.
Was great.Paul D.
El cliente no dejó un comentario.walter Y.
Customer service very rude when you asking question ,no supervisor to talk tooJacques D.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.ANJANETTE C.
El cliente no dejó un comentario.Neal B.
El cliente no dejó un comentario.DAREN G.
El cliente no dejó un comentario.Cheryl W.
El cliente no dejó un comentario.ABRONI Q.
The engine was hard to kick into gear. It was making a noise as it was trying to cut off but overall it got the job doneTina S.
El cliente no dejó un comentario.Gerald A.
El cliente no dejó un comentario.JONATHAN M.
El cliente no dejó un comentario.SANDRA S.
El cliente no dejó un comentario.ANGELA H.
El cliente no dejó un comentario.ROGER M.
El cliente no dejó un comentario.Jose G.
Great staff! Quick and easy process! Awesome location! Will definitely come back again!Wiona D.
They gave me a truck that right side mirror broken and when driving truck it was had to keep in road cause it would pull toward the left. It was a deaf trap cause I almost crashed a few time. Couldn't see anything out of right side mirror backing up or going forward . Then I was told if I drop truck off before they close the same day I he would pro rate some of the money. That didn't happen. Then when I called to report the shit truck I received and the pro rate , I was hung up on by the second person I talked to. The first person I talked to on the phone was very professional but that second person who didn't want to give his name when I asked for it hung up in my face.clifford M.
El cliente no dejó un comentario.Delia M. | Overall Experience
El cliente no dejó un comentario.anthony C.
Nothing everything was great!Francis B.
The rep was very informativeBARBARA G.
El cliente no dejó un comentario.Carlos R.
Staff very helpful and friendly try there bestGary L. | First Impressions
Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.RALIK J. | Overall Experience
For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.Jerry E D. | Overall Experience
El cliente no dejó un comentario.elizabeth p. | Overall Experience
Too expensiveJennifer P. | Overall Experience
El cliente no dejó un comentario.Jennifer P. | First Impressions
El cliente no dejó un comentario.EMMANUEL P. | First Impressions
U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.PIERRE L. | Overall Experience
I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.SALLY D. | First Impressions
Some minor issues with mouse droppings, however my things were safe and secure.jim c. | Overall Experience
The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your serviceJoshua M. | First Impressions
It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.john b. | First Impressions
The services met my expectations.KIM M. | Overall Experience
This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!JENNIFER A. | Overall Experience
They are just there to help you going through your day . It's an easy please nothing complicate good job guys I will come back in the future and I will send friends soonFRANCKEL L. | Overall Experience
VERY CONVENIENT. EASY TO ACCESSDenise A. | Overall Experience
Alex was excellent! A hard worker very helpful and conscientious!Vincent C. | First Impressions
I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys wSharon J. | Overall Experience
Staff seemed unaware of which units were available, but overall were very kind and helpful.Marissa P. | First Impressions
Great storage experience.joseph f. | Overall Experience
staff was helpful and very courteousDenise A. | First Impressions
I was well pleased with their knowledge, advice and patience.Cynthia W. | First Impressions
I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.leroy w. | Overall Experience
I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and familyMARIA R. | Reservación
I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unitPATRICIA B. | Overall Experience
Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfallsandra w. | Overall Experience
Great staff, helpful & proffesional!Charles M. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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