Customer Reviews for U-Haul Moving & Storage of Brockton

3,627 reviews

661 N Main St   Brockton, MA 02301
(S Of Oak)

(508) 583-2230

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 583-2230

661 N Main St
Brockton, MA 02301
(S Of Oak)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The associate that helped me was great. Professional and worked quick and efficient. I would recommend having extra help so the person at the counter.

Samyr Nicolas 
Rating:
5.0

Great customer service .

CLIFFORD FERNANDES 
Rating:
5.0

Very Friendly and fast Service Definatley will Recommend

Michael Reidy 
Rating:
4.0

Customer did not leave a comment.

paul meoni 
Rating:
5.0

Customer did not leave a comment.

Paula Cavanagh 
Rating:
5.0

Nice job

Jean T 
Rating:
5.0

Customer did not leave a comment.

Tamara Bento 
Rating:
5.0

Easy pick up and drop off location.

Dale Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

Aires Tavares 
Rating:
1.0

I originally went to the Abbington MA office to reserve a truck 5 days in advance. When i received a call at 6pm the day before my rental and was told i had to go to the Brockton location to pick up the 20ft truck. i asked if i would be composited because that location would add miles to my trip, they said NO For a national company this is verry poor customer service) Because of the late call the day before the move i had no choice to go to a compotator. As for the truck Missing passenger side wiper blade Needed two people to open can close the back rollup door. Needs oil change was flashing on the dashboard. The bag in the back had no moving pads in it.

Kevin Realini 
Rating:
5.0

Customer did not leave a comment.

ANDRE CAETANE 
Rating:
5.0

Customer did not leave a comment.

Cynthia Viruet 
Rating:
5.0

Quick and easy experience, in and out with no hassles

Neal Osofsky 
Rating:
5.0

his staffs are very, very respectful and very helpful. I recommend that to anybody who lives in the area of Brockton and who needs a U-Haul to move. Please go to that location that location they treat you like a client.

JOSE ESTRELLA 
Rating:
5.0

Customer did not leave a comment.

Bethany Serota 
Rating:
5.0

The staff is very hard working, professional, and customer service driven. I always felt well taken care of.

Adrienne Jackson 
Rating:
5.0

Customer did not leave a comment.

Cassandra Vital 
Rating:
5.0

Customer did not leave a comment.

Karlvensky Archange 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY GOMES 
Rating:
5.0

Customer did not leave a comment.

Gessica Andrade 
Rating:
5.0

The online app wasn't working properly

TRAVIS MERRITT 
Rating:
5.0

Super fast excellent customer service! Pickup and drop off truck rental was seamless.

Derrick Reese 
Rating:
5.0

Just keep it up

JEAN THEAGENE 
Rating:
5.0

Customer did not leave a comment.

Ana DeJesus 
Rating:
5.0

Very helpful and fast

Elizabeth Pina 
Rating:
3.0

Van was less than fair but definitely not as clean as I left it. The passenger side still had pieces of glass from an old accident. I took compressed air and blew everything out and gave everything a good wipe down. Something that was definitely not done before I got it.

Fabian Gil 
Rating:
5.0

Customer did not leave a comment.

CINTIA CORCE 
Rating:
5.0

Good service

Pierre Joseph 
Rating:
5.0

I would refer all my family and friends to U-HAUL. Thank you

AGUINALDO LOPES 
Rating:
5.0

Customer did not leave a comment.

Richard Fencer Jr 
Rating:
5.0

Customer did not leave a comment.

Carmen Vazquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shanelle Miller 
Rating:
5.0

Customer did not leave a comment.

Carla Lobo 
Rating:
5.0

Customer did not leave a comment.

Ann Balboni 
Rating:
5.0

The app did not work during my return, the lady said it was ok

Aja Miles 
Rating:
4.0

Customer did not leave a comment.

CHAVENER PETION  |  Overall Experience 
Rating:
4.0

Even when a location, staff, customer service, and equipment are great, I always feel like there's a little room for improvement. It's always a great experience for me ar this location. The people are positive, professional, personable, and are always working hard to keep things moving and get the job done.

Adrienne Jackson 
Rating:
4.0

Customer did not leave a comment.

Charles Conlon 
Rating:
5.0

Customer did not leave a comment.

Emanuel Dauley 
Rating:
1.0

Even though I did everything through the app I still had to wait inside for someone to get the keys, which was fine even though it took a few minutes. The truck was old and ran like crap. Kept trying to stall. When we got it home to pack it, it was absolutely disgusting inside. Not just dirt, but actual mud. Clearly no attempt was made to clean it at any point. Also no dolly inside if we had decided to use it. I chatted with U-Haul who told me it wouldn’t be a problem. When I returned the truck I told the person about the cleanliness issue, not only did I not get an apology or even any type of sympathy whatsoever, but he seemed bothered by the fact that I would even be interrupting him doing his job to tell him about the dirty truck they rented me. I’ve been using this location for the past 17 years many times, never again.

MICHAEL GRINNELL 
Rating:
5.0

great service ⭐️⭐️⭐️⭐️⭐️

EMMANUEL DORESCA 
Rating:
5.0

Customer did not leave a comment.

Maria Hernandez 
Rating:
5.0

Customer did not leave a comment.

CESAR ROSSO-ABREU 
Rating:
5.0

I was provided AAA Plus customer service from start to finish

Scott Reddin 
Rating:
5.0

My review is based on Terry’s quality customer service. She was amazing, very friendly, and helpful. She is an asset to your company. I rate Terry 100% of excellence service. I would recommend your store as long as Terry is working at your store. Thank you Eneida

Eneida Rivera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christopher palmer 
Rating:
5.0

Customer did not leave a comment.

Thomas S Donnely 
Rating:
5.0

Customer did not leave a comment.

Michael Bonanno 
Rating:
5.0

Mgr was very accommodating

DAVID CORREIA 
Rating:
5.0

Customer did not leave a comment.

henry morse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariana Johnson 
Rating:
5.0

Customer did not leave a comment.

Jean monege Pierre-Louis 
Rating:
3.0

Customer did not leave a comment.

Nicole Santosuosso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Rooslet 
Rating:
5.0

Great customer service! Quick and easy!! Thank you Uhaul!!!

Erica Baptista 
Rating:
5.0

Truck needs camera in the back ...makes it easier to drive...

Danny Rodriques 
Rating:
2.0

I got there at 11:05am for a 11am reservation and didn’t get to the counter until 11:48am. The line was super long with only two workers there. At around 11:20 one of the workers went to walk a customer out and disappeared for the longest leaving his coworker alone to deal with the line and before he went out to do whatever joked and said the line was looking like a Dunkin’ Donuts line. I will admit the worker who was left by himself did a great job keeping the pace. Joel I believe his name was, was very pleasant he didn’t rush us while asking questions and answering but kept a good pace. He would be the only reason we would go back.

Jasmine Strother 
Rating:
5.0

Customer did not leave a comment.

Felix Rivera 
Rating:
5.0

Customer did not leave a comment.

Brian Steele 
Rating:
5.0

Customer did not leave a comment.

FELICIA OKONKWO 
Rating:
5.0

Customer did not leave a comment.

Lenine de 
Rating:
5.0

N/A

Raymond Johnson 
Rating:
5.0

Customer did not leave a comment.

DAVID HESTER 
Rating:
5.0

Customer did not leave a comment.

Dorine Brown 
Rating:
5.0

Customer did not leave a comment.

Cassandre Saint 
Rating:
5.0

Customer did not leave a comment.

Hemaya Shrkawy 
Rating:
5.0

Customer did not leave a comment.

Addora Barros 
Rating:
5.0

Customer did not leave a comment.

Macelus Peterson 
Rating:
5.0

Customer did not leave a comment.

ROBERT DEVINE 
Rating:
5.0

Ariel was very helpful and friendly.

Virginia Monteiro 
Rating:
5.0

Great

david jones 
Rating:
5.0

Nothing

jean amazan 
Rating:
1.0

Uhaul employee picked up truck instead of towing drove off in it using miles and causing damages .Now trying to charge me for both

Annie Williams 
Rating:
5.0

Customer service on pick up and drop off was exceptional.

Sheri Adams 
Rating:
5.0

Customer did not leave a comment.

John Augustave  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos lopes 
Rating:
5.0

Amazing information, everything was great

Domingos Goncalves 
Rating:
5.0

Customer did not leave a comment.

Marc Ostrosky 
Rating:
5.0

Customer did not leave a comment.

Roberto Blanc 
Rating:
5.0

Always the best and friendliest service! Thank you!

Harley French 
Rating:
2.0

had brake issues road side never came and still over charged

EUGENIO TAVARES 
Rating:
5.0

Good

Samson Beliard 
Rating:
5.0

Keep it up

HEROLD PAUL 
Rating:
1.0

This location horrible and they haven't found the vehicle. They sent me a bill for $3000 without any communication. I returned the vehicle the way the employee told me. Return process sucks. Not happy and I will fight this.

Gene Willams 
Rating:
4.0

Customer did not leave a comment.

PATRICIA MASSENBURG 
Rating:
5.0

Customer did not leave a comment.

Sondy Deltine 
Rating:
5.0

Everything was very good

Linda Hardemon 
Rating:
1.0

Begin si expenses. Take so long fir give a truck . Poor service

Mariela Pena 
Rating:
5.0

Really, I can’t think of anything, they were very accommodating in given me another vehicle , because the one I was suppose to rent, had not been returned yet. Though I had to rent a bigger vehicle, they honored the lower price.

Richard Cummings Jr 
Rating:
5.0

The clerk was friendly and informative also professional and kind.

Michelle Feliz-Rosario 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS KELLEHER  |  Overall Experience 
Rating:
4.0

Everything was OK except driving door was hard to close

Flavio Eleuterio 
Rating:
5.0

Scott showed great customer service

sean riley 
Rating:
5.0

Customer did not leave a comment.

Willie Watson 
Rating:
5.0

Thanks for give me the services i verry well

Carlos Dumorney 
Rating:
5.0

I like your service

Humberto Dias 
Rating:
5.0

The customer service very professional

Marc Simon 
Rating:
5.0

Really nice staff, lots of parking, great option in Boston area!

Mieke Van Halsema 
Rating:
5.0

Customer did not leave a comment.

William Shelton 
Rating:
5.0

Customer did not leave a comment.

Wilma Browneyarde 
Rating:
5.0

Nothing at all, Great service overall!!!

CRAIG SHAW 
Rating:
4.0

Customer did not leave a comment.

Jonathan Pronovost 
Rating:
5.0

Would like uhaul to offer a smaller truck.van just like the different size trailers. Not every issue warrants need for large sizes.

CYNTHIA CAMPBELL 
Rating:
5.0

No much

hilario gabriel 
Rating:
5.0

Customer did not leave a comment.

henry lopez 
Rating:
4.0

Customer did not leave a comment.

Luiz Gouvea 
Rating:
5.0

The attendance and service was excellent, and I will recommend family and friends to use your location.

Joao Silva 
Rating:
5.0

Customer did not leave a comment.

Demarco Bias  |  First Impressions 
Rating:
5.0

I would definitely recommend to family and friends.

Carol Henderson  |  First Impressions 
Rating:
4.0

Terry was the best service person I dealt with over all your people were good It is too hard getting in an out of the warehouse when loading in or loading out. You have to swipe key card with every load You need freight elevators. The conveyor belt works very poorly.

W Randolph RHODA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Houston Derrick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carolyn morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques Parent  |  Overall Experience 
Rating:
2.0

It wasn't enough space for all of my belongings to fit. So I had a go somewhere else.

Shantae Sumler  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie Lebrun  |  First Impressions 
Rating:
5.0

The staff was very helpful to me

Houston Derrick  |  First Impressions 
Rating:
5.0

Everything went well.

SANDERS NICOLAS  |  First Impressions 
Rating:
5.0

Staffs were very helpful and facility was very clean

SANDRA RESENDE  |  First Impressions 
Rating:
4.0

Terri has been awesome and has the best personality. He customer service is always on par and she's cheerful soil. Don't like the new policy of taking my photo but other than that my experience was great. Think that photo stuff is real invasive

KEMOY HAYE  |  Overall Experience 
Rating:
5.0

Customer service was amazing with Ms. Terry. She awesome. Give that lady a raise

PENNYLOU YARDE  |  Overall Experience 
Rating:
5.0

My sale rep Ms. Terry was supportive and amazing! Give this lady a raise. Her costumer service skills/abilities made me feel welcomed at Uhaul. Thank you, Ms. Terry

PENNYLOU YARDE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude Bellevue  |  Overall Experience 
Rating:
5.0

Great services and one of the better local uhual branches

Raul Robles  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Susan Lyons  |  Online Move In 
Rating:
5.0

Terry was awesome !

KAILAH DURHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACEY BARNES  |  Overall Experience 
Rating:
5.0

I look forward coming back if any needs. Your service was excellent.

Adelina Pierrot  |  Overall Experience 
Rating:
5.0

The staff was amazing. Made the process of renting storage easy and convenient.

Curtisha Beckford  |  Overall Experience 
Rating:
4.0

The storage unit was great ....but my overall experience with U haul was not...I came up from Florida it cost me 679.00 that was a great price for 5 days and 1700ish miles..when I went back to florida a month later. 3 days and 1400ish miles it cost me 3679.00 that right 3 thousand dollars from the sam place to the same place ...I will never recommend your company a gain and after my father is funeral ill be call solve it seven to figuire it out for me....

DONNA PAGLIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtisha Beckford  |  First Impressions 
Rating:
2.0

Staff was not helpful and could not provide proper information

Kyle Arias  |  Overall Experience 
Rating:
5.0

Terry was AWSOM !She was so professional and caring. I was a mental mess as I lost most of everything to Hurricane Ian and as soon I arrived she gave me the biggest HUG ever. I so needed that.

Brenda Blasetti  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONNA PAGLIA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jennifer oliva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen Comeau  |  Online Move In 
Rating:
5.0

Keep up the good work, Awesome!

Steven Hall  |  Overall Experience 
Rating:
4.0

I'm a long time customer, got a truck almost every week, sometimes twice in a week. I was expected to have a special treatment. Thank you for my free month of rental.

Jocelaine D Tinoble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Manning  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Lara  |  Online Move In 
Rating:
2.0

I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit

Mary Walker  |  Overall Experience 
Rating:
5.0

The system was done yesterday so I wasn’t able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!

Nauja Carter  |  First Impressions 
Rating:
5.0

Keep up the great work!

Steven Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKSON BRICE  |  First Impressions 
Rating:
5.0

The staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.

Chris Barnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR ADUAYI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABE MAYS  |  Overall Experience 
Rating:
4.0

I can't get in even with my card

allen carlson  |  First Impressions 
Rating:
5.0

The girl on the front desk is a great person and super friendly

josane semedo  |  First Impressions 
Rating:
5.0

Sweet and super helpful staff!

Delora Sutton  |  First Impressions 
Rating:
2.0

I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang

Lasonia Lang  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Liliana Ramalho  |  Overall Experience 
Rating:
5.0

Thank you for the service!

KATIA CABRAL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELLEN LAMBE  |  First Impressions 
Rating:
5.0

Tiene muy buen servició al cliente

Carlos Ortiz  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

janice washington  |  Overall Experience 
Rating:
4.0

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

MARK BLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAIRE AUGUSTE  |  Overall Experience 
Rating:
5.0

Professional and extremely helpful

Jen curran  |  First Impressions 
Rating:
5.0

Great Job Guys,

Chiler Louis  |  Overall Experience 
Rating:
3.0

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Gary Lincoln  |  Overall Experience 
Rating:
4.0

Thank you for everything, I really do appreciate everything you have done for me!

barbra madison  |  Overall Experience 
Rating:
1.0

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Desiree Terry  |  Overall Experience 
Rating:
5.0

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

David Mendes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delia Murphy  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly try there best

Gary Lincoln  |  First Impressions 
Rating:
1.0

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

RALIK JOHN  |  Overall Experience 
Rating:
5.0

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

Jerry E Ducheine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elizabeth powell  |  Overall Experience 
Rating:
3.0

Too expensive

Jennifer Pierre  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Pierre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL PIERRE JEROME  |  First Impressions 
Rating:
4.0

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

PIERRE LABRANCHE  |  Overall Experience 
Rating:
5.0

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he’s also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

SALLY DODGE  |  First Impressions 
Rating:
4.0

Some minor issues with mouse droppings, however my things were safe and secure.

jim chapman  |  Overall Experience 
Rating:
5.0

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Joshua Mcculler  |  First Impressions 
Rating:
5.0

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

john bro  |  First Impressions 
Rating:
5.0

The services met my expectations.

KIM MCLEON  |  Overall Experience 
Rating:
1.0

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

JENNIFER ANDRADE  |  Overall Experience 
Rating:
5.0

They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

FRANCKEL LUBIN  |  Overall Experience 
Rating:
5.0

VERY CONVENIENT. EASY TO ACCESS

Denise Aponte  |  Overall Experience 
Rating:
5.0

Alex was excellent! A hard worker very helpful and conscientious!

Vincent Crouse  |  First Impressions 
Rating:
1.0

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Sharon Jones  |  Overall Experience 
Rating:
4.0

Staff seemed unaware of which units were available, but overall were very kind and helpful.

Marissa Parkman  |  First Impressions 
Rating:
5.0

Great storage experience.

joseph fields  |  Overall Experience 
Rating:
5.0

staff was helpful and very courteous

Denise Aponte  |  First Impressions 
Rating:
5.0

I was well pleased with their knowledge, advice and patience.

Cynthia Wards  |  First Impressions 
Rating:
1.0

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

leroy webster  |  Overall Experience 
Rating:
5.0

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

MARIA ROGERS  |  Reservation 
Rating:
1.0

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

PATRICIA BOYCE - GREEN  |  Overall Experience 
Rating:
5.0

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall

sandra wigfall  |  Overall Experience 
Rating:
5.0

Great staff, helpful & proffesional!

Charles Monaghan  |  Overall Experience 
No reviews have been submitted for this location.

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