Customer Reviews for U-Haul Moving & Storage of Broadway Plaza
Malden, MA 02148
(Rt 99 Broadway Plaza to the left Giovanni's Pizza)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 3 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great experience. Staff were excellent. Building neat and clean.Chuck N. | Overall Experience
Customer did not leave a comment.ESTEFANIA R.
Best run Uhaul by far...Great team- Yalixa, Jace, Bonnie and Willy expedited my truck pickup/return quickly and professionally...Super clean shop...Highly recommend.!!!!!! Thx guysCHRISTOPHER M.
Nice! Always a great experience!DAVID F.
Customer did not leave a comment.Margaret G.
Customer did not leave a comment.Cody Aaron C.
Customer did not leave a comment.FRANCOISE M. | Overall Experience
All told, the worst part was that I was not told about not getting the 2 furniture dollies. That was a big problem when I got to Boston. So nest time, please make sure you communicate bette about changes to my order.Daniel N.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Felicia D.
Customer did not leave a comment.Michael L.
great customer serviceSHANE P.
Customer did not leave a comment.Darryl L. | Online Move In
Nothing, everything went well. Excellent customer service!Maria R.
Customer did not leave a comment.CAM H.
The staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno MirabellaGeno M. | First Impressions
Excellent service and friendly staffFouad C.
Customer did not leave a comment.FEDERICO M.
The best Uhaul office by far...Super clean, well stocked, well run operation.. Customer service is paramount and it is evident immediately. Bonnie, Kenny , Lexi and Willy facilitated my rental and supplies purchase quick and easy. Highly recommend. Thank you guys for all your help!!!!!!CHRISTOPHER M.
I spoke with someone over the phone regarding late drop off by 3 hours. The person was informative and explained me different scenarios and deadlines and the charges . Dropped off the uhaul team member was nice and informative. Excellent customer service.Jorge S.
Customer did not leave a comment.FELICIA D.
Customer did not leave a comment.ENMANUEL H.
Customer did not leave a comment.ROGERIO S.
The staff it's very professional courteous polite very helpful I would be recommending this location to all my friends thank you very much for your serviceJACQUES T.
Always a pleasure dealing with this location ðŸ‘DAVID F.
Customer did not leave a comment.katie F.
Customer did not leave a comment.DONNA M.
Customer did not leave a comment.Kinston D. | Overall Experience
The person that greeted me was very friendly and extremely accommodatingPATRICK ALLEN G.
Customer did not leave a comment.EVENS J.
Customer did not leave a comment.WALTER P.
Thank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!olavo a. | Overall Experience
Customer did not leave a comment.Said A. | Overall Experience
Everything was greatWILLIAM M.
Customer did not leave a comment.ROBERT S.
I was well attended despite not mastering the language and even so everything was successful. Thank you!PAULO HENRIQUE R.
Customer did not leave a comment.DONNA M.
Keep your keys I working orderMARIANNE W.
Excellent manager excellent employees excellent customer service very reliable very responsible no issues at all smooth rentalSHERESE A.
The manager and Yalixa colon are the best.🤝👍🏽Louisna J. | Overall Experience
Customer did not leave a comment.FABIO F.
I think surveys are a horrible way to judge your employees hard work.Cynthia S.
Willy, Lexi and Bonnie were professional and expedited my return quickly ...Very clean shop/facility..By far, the best Uhaul experience...Thanks for all your helpCHRISTOPHER M.
The attendant helping me was AMAZING. Extremely nice and attentive.Kai S.
Very good customer serviceHamdane S.
Customer did not leave a comment.SYLVIAANN O.
Customer service was wonderfully friendly and professional! Service like this really makes a stressful situation more pleasing! Thanks for your hard work and dedication to your clientele.EMILIA S.
The biggest problem that I had was using the app to check in. More clarity about the alternative contact should be explainedKeith S.
Wonderful service!GABRIELA F.
Customer did not leave a comment.MOISES O.
Amazing service during a stressful move! I wish I had the names of the man and women who helped me because it was FIRST CLASS!ANDREW K.
Once you get in touch with this U-Haul location, the service couldn't be better. I was very satisfied with the equipment, the pick-up experience, and the drop-off experience, and I would recommend them to a friend. However, U-Haul as a company should improve their customer communications. It is difficult to connect with U-Haul if there is a problem or a change. Telephone hold times are unreasonably long. The phone app is unreliable at best. Customer information is not transmitted well from one location to another, should changing locations be necessary. You should send me a separate survey on that subject! :-)THOMAS C.
When we arrived, the keys were not with the van and it took 30 minutes to complete check out.Megan R.
From Bonnie to the people working there they were friendly and helpfulJames J. | First Impressions
My agent, Yalixa Colonâ€”who also did the hitching and unhitchingâ€”was amazing. She was courteous, attentive, thoughtful, well-informed, congenialâ€”and very strong (she lifted the trailer tongue with more strength than I have!). She was a superb representative of the U-Haul organizationâ€”and, I might add, in each of these characteristics manifestly exceptional for rental company personnel in my experience.Linn H.
Customer did not leave a comment.Valentina V.
Customer did not leave a comment.MARIE L.
Good price, nice agents, overall smooth transaction.Jamin T.
Customer did not leave a comment.Zev S.
One of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staffAlexander I. | First Impressions
Customer did not leave a comment.Matthew B.
I answered "no" on question 6 because I don't recommend things to people. What people do is their own business.ROBERT M. | Overall Experience
Customer did not leave a comment.SUNNY K.
Everybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.TATIANA N. | First Impressions
Customer did not leave a comment.David S.
Excellent customer service, haven't seen this high quality service in a while around here. I will not go anywhere else for rentals. I wish I remembered the names of those people that helped me, but everyone I asked for help were pleasant people and great to deal with. Thanks a lot!ADAM D.
Customer did not leave a comment.Josue C.
no commentWILLIAM J.
The lady who helped me (Bonnie I believe was her name) was just awesome. She went above and beyond to make sure I had everything I needed to unload my truck and return the truck. Thank you Bonnie!!Nikhil A.
Keep up the great customer service !! Thanks to Yalixa, Kenny, Willie, an there manager Bonnie !!DAVID B.
Customer did not leave a comment.keith s. | Overall Experience
Customer did not leave a comment.ADAM B.
I have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.William N. | Overall Experience
Customer did not leave a comment.carl S.
Great customer service. Thank you for everythingGabriel A.
I love renting from this location. The staff are very helpful. Jalixia is always so helpful and super friendly. The trucks are always clean. I highly recommend this location.SOPHEA C.
Customer did not leave a comment.Alicia K.
The Staff at this location keeps getting better an better thanks for all the help an great customer service !! I would like to give a special thanks to Yalixa, Kenny, Willie, an there manager Bonnie for the great work they provide every time I go there an that's why I like coming to this location an would highly recommend it to Anyone !!DAVID B.
Every time I rent a Cargo trailer, I have to replace the bulb for plate light, iam sick and tired of this .please instruct your employees about this matter .thanksFouad C.
Customer did not leave a comment.Anil P.
Customer did not leave a comment.Laura R.
Customer did not leave a comment.COURTENAY M.
Customer did not leave a comment.WALTER P.
Customer did not leave a comment.ANTHONY S.
Customer did not leave a comment.YANICK O.
You can't really change the issues related to the location, such as crowding even when not busy and limited space to maneuver vehicles and trailers. I hope the people working here will continue to pay attention to these issues as much as they did when I checked out the trailer I rented.RICARDO D.
Best UHaul experience I've ever had, maybe because it was a woman running the place.Rhys R.
Customer did not leave a comment.PATRICK J.
My go to UhaulDAVID F.
The person that helped me was outstanding service. Felt like I was on vacation at a resort. A+ customer service, I was very impressed. Thank you so much and your off schedule drop off, was the greatest and saved me tons of time.ALONZO M.
Customer did not leave a comment.MArianne W.
I originally went to the 420 Eastern Ave. location and the associate called the 34 Broadway location, and reserved the vehicle I needed because that location had none available. His assistance is appreciated and was very helpful.ROBERT V.
Amazing service. Great team and smiles.Zhaney C. | First Impressions
Customer did not leave a comment.THANH T.
Customer did not leave a comment.VALENTIN R.
Excellent customer service !YOLANDA T.
The folks here were fine as well. But the fact that once again I was required to drive 25 minutes away from the location not more than 100 feet away from my final destinationMICHAEL O.
Customer did not leave a comment.ROBIN F.
After hours drop offFrancis T.
I would like to give a special thanks to the awesome staff at this location for great customer service Thank you Yalixa, Willie, Kenny, an there manager Bonnie.DAVID B.
Very helpful staff made the return easy.KIMBERLY MONIQUE L.
Customer did not leave a comment.ARUSHI S.
Special thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.Gopal N. | Overall Experience
Wheel alignmentDANILO M.
Long wait time to talk to customer service. I received a poorly running truck. I am very unhappy to be charged for roadside assistance when I was not advised there would be a charge.Dana C.
This was the third location we were sent to after being told that our week long reservation wasn't being honored due to over booking. I will not be recommending UHaul to anyone in the future!HUGOENRIQUE L.
Customer did not leave a comment.DAVID C.
From my experience yesterday I did not feel you need improvement. I did an online check in and when I got to your office they were pleasant and helpful. We quickly went in our way. My experience was awesome. Thank youSEAN C.
Customer did not leave a comment.GARY F.
Customer did not leave a comment.angel B.
I like itKinston D. | First Impressions
Bonnie and her team are great.Judith C. | Overall Experience
Bonnie and her team are awesome!!!!ELIAS D.
Customer did not leave a comment.CAOXIN S.
Keep on, keep the best custon service, and keep the best communication... Thanks.Eduard L.
The staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.Jessica M. | Overall Experience
Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.Maria M. | First Impressions
Customer did not leave a comment.Kathleen D. | First Impressions
Customer did not leave a comment.Akanksha T. | First Impressions
Customer did not leave a comment.Eric V. | Overall Experience
The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.Sarah B. | First Impressions
Staff was friendly and helpful. Would definitely recommend to someone elseMATTHEW B. | First Impressions
Customer did not leave a comment.ERNEST E. | First Impressions
I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.Edward C. | First Impressions
Great accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tightThomas B. | Overall Experience
Customer did not leave a comment.Victor J. | First Impressions
I just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !Jessica L. | Overall Experience
The staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.Elaine W. | Overall Experience
Customer did not leave a comment.MARYANN B. | Overall Experience
Two female workers were very helpful!!Tia S. | First Impressions
Good customer serviceNicolas C. | First Impressions
This is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.Dan K. | Overall Experience
Customer did not leave a comment.WAYNE W. | First Impressions
Bonnie and staff were great. Personable and professional. Would highly recommend.Vince R. | Overall Experience
Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.Vince R. | First Impressions
Very helpful and friendly staff!Kelly G. | First Impressions
Customer did not leave a comment.Elizabeth d. | First Impressions
This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!Sal C. | First Impressions
I love this place because they give good customer service, I'll recommend malden uhaul to anyone.Melodie S. | First Impressions
Excellent customer service—making a stressful move that much less stressful with their help and grace!Carolyn G. | First Impressions
Thanks for staying open late on Sunday to help me.paul s. | First Impressions
The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.Bette G. | First Impressions
Some of the nicest people I’ve dealt with in along time. Very refreshing!Sherry L. | First Impressions
The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.monica s. | First Impressions
The ladies were so nice with me and answered all the questions I had.elias r. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!