Customer Reviews for U-Haul Moving & Storage of Britannia

2370 comentarios

2720 Queensview Dr   Ottawa, ON K2B1A5

(613) 829-0446

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(613) 829-0446

2720 Queensview Dr
Ottawa, ON K2B1A5

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was very good!!!

Mila F. 
Clasificación:
4.0

The van was slightly dirty, wind dirt from the construction nearby/417.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tong C. 
Clasificación:
1.0

Uhaul committed fake advertising. The rate per km on the website was $0.69 but I was charged $0.89. When I expressed my displeasure and that the website started differently I was told nothing could be done about it. I will never use uhaul again and will tell I know along with social media that uhaul is untrustworthy and should not be used.

Taranjit S. 
Clasificación:
5.0

The only suggestion I would have is; the lighter was not able to power our cell phone adapter.

Karen I. 
Clasificación:
5.0

The self-check in system needs significant improvement. Whatever developer you contracted out for that job got paid too much.

Brett F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

Unfortunately the inside of the vehicle was not cleaned very well. The dashboard was covered in dust and the seats had tons of animal hair on them. I had to put down towels on the seats to sit on so that the hair didn't transfer to our cloths. And because if the dust on the dash I wasn't sure if the steering wheel had been sanitized so I made sure to do that myself.

Tammy G. 
Clasificación:
5.0

Melanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.

Cherokee W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Asad A. 
Clasificación:
3.0

The van smelled like somebody transported garbage. I only smelled it after I started filling it up at home.

Robbie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moise W. 
Clasificación:
3.0

The man working when I came to get my van was short with customers and was wearing his mask below his nose. If you aren't covering your nose and mouth, you may as well not have a mask on.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joao P. 
Clasificación:
5.0

Service was friendly Online check-in was quick and efficient Truck ran great!

Joseph H. 
Clasificación:
5.0

Service was excellent! We prefer this location as the staff is courteous, professional. My truck was ready to go when I arrived and it took 5 minutes to get my keys. Thank you for making it so easy!

Patricia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD H H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Noel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

lloyd F. 
Clasificación:
5.0

Thx!

John R. 
Clasificación:
5.0

Great experience. Very efficient & punctual. Everyone was very professional. I would definitely recommend the service to others.

Marc V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameel Y. 
Clasificación:
5.0

The staff were polite, pleasant and helpful.

Christina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

There was damage to the drivers door that sometimes would prevent the door from closing properly, you had to slam it to shut it. Also there was a loud clunk noise from the left front of the truck when the brakes were applied.

Denis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark C. 
Clasificación:
5.0

Marjory was very helpful and understand. She helped us very well both when we got the truck and when we returned it.

Masoud M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah M. 
Clasificación:
5.0

A different mileage rate for local vs long distance.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eslam E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

IURII G. 
Clasificación:
5.0

Excellent service, courteous and attentive staff.

Norman P. 
Clasificación:
5.0

Check the vehicle thoroughly - issue with Passenger Door now closing well. Otherwise, excellent service!

Dawn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jean I. 
Clasificación:
5.0

A great service overall

G. David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HARPREET S. 
Clasificación:
4.0

The only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.

Jocelyne A.  |  Overall Experience 
Clasificación:
5.0

Marjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Gracias

annie D.  |  First Impressions 
Clasificación:
5.0

Staff when I picked up was awesome, polite, clear and patient. Staff when I dropped off was polite, friendly, easy going and honest. A+ experience. Thanks guys

JONATHONANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLEG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

Fast and friendly service, equipment was clean and in good condition. My family and I have used this location several times and will continue to do so. A+

Mike V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hitendra S. 
Clasificación:
5.0

The lady at the front was absolutely delightful. Seriously a gem.

Anona K. 
Clasificación:
5.0

El cliente no dejó un comentario.

W P. 
Clasificación:
5.0

Customer service was fantastic!

JENNIFER D. 
Clasificación:
5.0

No complaints at all. Excellent customer support from Marjorie - thank you!

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy M. 
Clasificación:
5.0

"Check Engine" light was on the whole time.

Michael K. 
Clasificación:
5.0

Staff was very helpful

Aia H.  |  Overall Experience 
Clasificación:
5.0

From the phone call to reserve the cargo van to pick-up and drop off the entire team was efficient, and professional. It was also great to see that Covid-19 safety protocols were in place and respected by all. Thank you, André Paquette

Andre P. 
Clasificación:
5.0

I was charged for gasoline that I did not use when I rented the moving van. Fortunately I had taken the picture of the dashboard and it showed the gas gauge when I got the van. The supervisor was called to settle the dispute and promised to reverse the charges. Unfortunately, even though I got a receipt saying that the charges were reversed, a final receipt was emailed to me with the extra charges and my credit card was charged. Therefore, I will not do business with Uhaul anymore nor recommend Uhaul to my friend. Very unfair!

Sangba L. 
Clasificación:
5.0

When I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.

diane f.  |  Overall Experience 
Clasificación:
4.0

The advertisement is for 20 dollars but there are hidden charges of 15 dollars. And the charges for gas are very expensive.

Harpreet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvan G.  |  Overall Experience 
Clasificación:
4.0

LOVE the back in and unload option/ramps at location. Made all the difference in a hectic day.

KEVINR S. 
Clasificación:
5.0

Melanie was really really great and helpful. Thank you! Give her a raise - shes an asset

Brandon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalva C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Great experience for sure. Could not have been better. Michael and staff were professional and courteous. More people in the industry should aspire to be like them.

Jack K. 
Clasificación:
4.0

Great service, good vehicle, good rates.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

lucy B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvie D. 
Clasificación:
5.0

Everything is fine. Appreciate the service and supportive staff. Gracias.

Prabhjinder B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVORPETER M. 
Clasificación:
5.0

I am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be

Mike C.  |  Overall Experience 
Clasificación:
5.0

I've been to a few different uHaul locations in Ottawa, and Britannia is the best yet in terms of professionalism, ease of use, etc.

Scott T. 
Clasificación:
5.0

Perfect!

ralph T. 
Clasificación:
1.0

First location at Main Garage didn't have my reservation and I was redirected to the Queensview location. I was promised a $50 credit for the inconvenience but when finalizing my bill after returning the van the staff was unable to process and unwilling to follow up on this. There was also undocumented damage on the vehicle and I had to upload photos so I wouldn't be held liable. All in all, a very frustrating experience despite being promised a credit, it seems like people who operate your locations really don't care.

KENNETH S. 
Clasificación:
5.0

Tout est parfait et impeccable.

Samuel Muhadia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREAMEGAN DANI T. 
Clasificación:
5.0

Nice staff. Smooth check-in. Good vehicle and prices.

PAULN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan M. 
Clasificación:
1.0

Thanks !

carol S. 
Clasificación:
5.0

Wonderful people. I am very happy to work with you.

Faramarz D. 
Clasificación:
5.0

You failed to include questions about VALUE. I would not have rated your monthly fees favorably.

diane f.  |  First Impressions 
Clasificación:
4.0

Not impressed my reservation was given away despite calling the day before to make sure everything was ok

Richard R.  |  Overall Experience 
Clasificación:
5.0

I needed a larger truck for a ramp to make the move slightly easier. But I would have had to go to another location as a 15' truck is not guaranteed at this location. I chose the smaller truck so I could work with this branch. I enjoy their professionalism and friendliness.

Sean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roya M. 
Clasificación:
5.0

Great

OTTAWA P.  |  Overall Experience 
Clasificación:
5.0

Very efficient and helpful staff, thank you!

Lorraine R.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

JULIE M.  |  Overall Experience 
Clasificación:
5.0

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

Richard B.  |  Overall Experience 
Clasificación:
4.0

No comments as UHaul staff were nice and wonderful to me as their regular Deaf customer

armand B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Keep up your excellent work.

Adonay G. 
Clasificación:
5.0

As an infrequent renter, the online reservation system was incomplete. Although "no truck available" according to the reservation system at the desired time of rental (8 AM), an in-person visit to the rental office resulted in a pick up at 5 o'clock later the same day.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tito G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed L.  |  First Impressions 
Clasificación:
1.0

Initially had booked a 10 foot truck to get my stuff moved , but as I called to check on my reservation three days before the reservation date, was told something was wrong with the dealer (lams petroleum Ottawa) branch and they do not have trucks. Was able to only get the cargo van from the Britannia location in the whole of Ottawa ,because of that . Since it was a smaller truck I had to do two trips to my place and took double the time to get my stuff moved. And ended up paying so much more than what I intended!!! Would not recommend for any ones move in at such a stressful time!

Ajay L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Super lovely! The instructions were straight forward. Everything was what I expected and the staff are super friendly. I've always had a great experience with U-Haul!

Vanessa N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
1.0

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Meaghan D.  |  First Impressions 
Clasificación:
3.0

When returning the truck through the website, it wouldn't register my location. I tried on 7 different phones all with location settings on and had to wait over an hour just to get a hold of a customer service representative. Unless this can be fixed then I probably will never rent another uhaul truck again

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

sharon r.  |  First Impressions 
Clasificación:
4.0

Super clean truck ************** I have rented UHAUL trucks many times. This is the first time that I got a super clean truck. I was very impressed. Friendly Staff *************** The staff was very friendly and kindly

Jesus M. 
Clasificación:
5.0

Sorry - no suggestions to improve. We dealt with particularly helpful and friendly staff both at pickup and drop off

Alexander A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

john l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
5.0

Great customer service and very dependable equipment!

Darrel Z. 
Clasificación:
5.0

The road side assistance guy who called me to help me out with the broken trailer (his name is Matthew) is one of the best customer services people I dealt with. Thanks Matthew

Hamed E. 
Clasificación:
4.0

Behind the seat was 2 drink bottles from last (?) user. Makes me curious as to how really clean or sanitized the cab was after the last use.

Karen S. 
Clasificación:
1.0

Educate your employees to be polite

Corina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

jahanara B. 
Clasificación:
4.0

The trucks were parked very close together and there was a largerr vehic le parked behind me. And sticking out of its parking space. It would be helpful, to have the rental trucks backed in to the parking space so the customer can just drive forward out of the lot.

Margaret H. 
Clasificación:
5.0

Marjorie was tremendously helpful with booking my last minute rental. It was very much appreciated.

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW P.  |  Overall Experience 
Clasificación:
5.0

Especially appreciate the friendly and helpful staff. ¡Gracias!

deirdre b.  |  Overall Experience 
Clasificación:
5.0

The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Sangba L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN JANE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew T.  |  Overall Experience 
Clasificación:
5.0

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Gracias.

Hischam Jakob B.  |  Overall Experience 
Clasificación:
3.0

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Lorraine R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARION T.  |  Overall Experience 
Clasificación:
4.0

There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

Sue C.  |  Overall Experience 
Clasificación:
5.0

The experience of renting a 5 x 5 x 8' space to store the leftovers from my senior mother's house was pretty much flawless. I'm hard-pressed to think of one thing that didn't go well or as expected.

wayne m.  |  Overall Experience 
Clasificación:
5.0

excellent service by Melanie's team.

AMRIT R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BARKING M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J K.  |  Overall Experience 
Clasificación:
5.0

Really like this location. Friendly staff, and customers seem to be more professional.

Noor N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
4.0

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

John T.  |  Overall Experience 
Clasificación:
5.0

Keep it up. Thankyou.

abdool c.  |  Overall Experience 
Clasificación:
5.0

Great facility, wonderful staff

Huston E.  |  Overall Experience 
Clasificación:
1.0

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

paul d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R.  |  Overall Experience 
Clasificación:
5.0

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Habone A.  |  Overall Experience 
Clasificación:
5.0

Highly recommend. Easy to set up and move in.

tania s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan F.  |  Overall Experience 
Clasificación:
5.0

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Danny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan F.  |  First Impressions 
Clasificación:
4.0

Think of some discount for seniors please Thank you

abdool c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan W.  |  Overall Experience 
Clasificación:
5.0

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

Rod B.  |  First Impressions 
Clasificación:
4.0

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

andrew s.  |  Overall Experience 
Clasificación:
5.0

No issues, great service. Would definitely recommend to anyone.

MELANIE E.  |  Overall Experience 
Clasificación:
5.0

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Michael M.  |  First Impressions 
Clasificación:
5.0

Never disappointed with every visit.

Glenn l.  |  Overall Experience 
Clasificación:
5.0

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

DEBORAH M.  |  Overall Experience 
Clasificación:
5.0

way better than dymon and all the others! had my storage there for 1.5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

trevor a.  |  Overall Experience 
Clasificación:
4.0

Thank you for being open on New Years Day.

Bryan N.  |  Overall Experience 
Clasificación:
4.0

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

Christine Mbaye M.  |  Overall Experience 
Clasificación:
5.0

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

steven s.  |  Overall Experience 
Clasificación:
5.0

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

peter w.  |  Overall Experience 
Clasificación:
5.0

Lovely and great service

gili z.  |  First Impressions 
Clasificación:
5.0

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

DENISE P.  |  First Impressions 
Clasificación:
5.0

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

james a.  |  Overall Experience 
Clasificación:
5.0

Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

Trevor P.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent especially the staff.

FAIZA M.  |  Overall Experience 
Clasificación:
5.0

i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

steven s.  |  First Impressions 
Clasificación:
5.0

I've had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

Hayley B.  |  Overall Experience 
Clasificación:
5.0

Was a good place to store my items and never had an issue.

James F.  |  Overall Experience 
Clasificación:
5.0

Really accommodating as well as nice through the process

Chioma E.  |  Overall Experience 
Clasificación:
5.0

We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

brian b.  |  Overall Experience 
Clasificación:
5.0

0 complaints.

Holly W.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

ARINOLA K.  |  First Impressions 
Clasificación:
5.0

Great space, clean and convenient.

Michael S.  |  Overall Experience 
Clasificación:
1.0

Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

Trevor P.  |  First Impressions 
Clasificación:
5.0

We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

zaheed q.  |  First Impressions 
Clasificación:
5.0

Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Massoud R.  |  Overall Experience 
Clasificación:
5.0

Perfect service received.

Samir B.  |  First Impressions 
Clasificación:
5.0

Very efficient and extremely friendly and helpful people are working here!

jonathan K.  |  First Impressions 
Clasificación:
5.0

The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

nancy r.  |  Overall Experience 
Clasificación:
5.0

This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Massoud R.  |  First Impressions 
Clasificación:
5.0

This place was amazing.

Johanne B.  |  Overall Experience 
Clasificación:
4.0

We didn't frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

Karen R.  |  Overall Experience 
Clasificación:
5.0

A huge thank you the Melanie, lending me extra locks, was very thoughtful.

MELANIE C.  |  Overall Experience 
Clasificación:
4.0

good serivce

james a.  |  First Impressions 
Clasificación:
5.0

I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Catherine H.  |  Overall Experience 
Clasificación:
1.0

I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock

Andrew l.  |  Overall Experience 
Clasificación:
5.0

Staff here are very friendly and helpful!

Daren K.  |  Overall Experience 
Clasificación:
5.0

UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

Michael B.  |  Overall Experience 
Clasificación:
3.0

There were about 5 days that we could not access the unit, due to power outages.

john k.  |  Overall Experience 
Clasificación:
5.0

Melanie is a tremendous asset to your team.

Richard H.  |  Overall Experience 
Clasificación:
4.0

courteous and efficient staff.

DONALD john Y.  |  First Impressions 
Clasificación:
5.0

Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

emre f.  |  Overall Experience 
Clasificación:
4.0

Thank you U haul.

HADEL A.  |  Overall Experience 
Clasificación:
5.0

Great staff. Clean facility.

Cathryn S.  |  Overall Experience 
Clasificación:
5.0

Very kind and helpful, answered all our questions. Excellent service.

flavia p.  |  First Impressions 
Clasificación:
5.0

Got exactly the service I expected.

MATT N.  |  Overall Experience 
Clasificación:
3.0

Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

carmela m.  |  Overall Experience 
Clasificación:
5.0

No conments

simon s.  |  Overall Experience 
Clasificación:
1.0

Problematic staff.

debra c.  |  Overall Experience 
Clasificación:
3.0

When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Kathy B.  |  Overall Experience 
Clasificación:
5.0

Always had a consistent, pleasant experience with the staff and facility.

Ryan M.  |  Overall Experience 
Clasificación:
5.0

Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Laurent S.  |  Overall Experience 
Clasificación:
3.0

Two matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.

Ryan k.  |  Overall Experience 
Clasificación:
5.0

Everyon did their best to help me out when I needed it.

Lura W.  |  Overall Experience 
Clasificación:
5.0

No problems at all.

t.m t.  |  Overall Experience 
Clasificación:
5.0

Great service and location close to the train.

MICHAEL C.  |  Overall Experience 
Clasificación:
5.0

Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

Sheralee C.  |  Overall Experience 
Clasificación:
4.0

Good stuff

yousef a.  |  Overall Experience 
Clasificación:
3.0

In general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.

MARCELO F.  |  Overall Experience 
Clasificación:
1.0

Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

colleen b. | Reservación
Clasificación:
1.0

Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

Jennifer R. | Reservación
Clasificación:
5.0

I was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.

BARBARA H.  |  Overall Experience 
Clasificación:
5.0

Always friendly and helpful. Great staff.

JAMES G.  |  Overall Experience 
Clasificación:
5.0

When we had questions the person that helped us was polite and was able to help bu answering those questions.

bianca a.  |  Overall Experience 
Clasificación:
5.0

The Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.

Muzaddid S.  |  Overall Experience 
Clasificación:
1.0

We were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable

laura r. | Reservación
Clasificación:
5.0

We really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.

tammah s.  |  Overall Experience 
Clasificación:
4.0

No comment

Bryan H.  |  Overall Experience 
Clasificación:
5.0

The nicest people I've met in some time no question asked

Jean l. | Reservación
Clasificación:
1.0

Made reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.

kevin d. | Reservación
Clasificación:
5.0

Very friendly and helpful.

Christina S. | Reservación
Clasificación:
5.0

Would use them for my next move

afaf a.  |  Overall Experience 
Clasificación:
5.0

Thank you for all the help you provided us. Better than Coventry 

REMY M.  |  Overall Experience 
Clasificación:
5.0

Upon clearing out the kicker, I asked if there was something to sign and was told that there wasn't. An hour later, I got a call asking me if I had emptied the locker.

SHEILA S.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean - the staff were very helpful & friendly. Location was very accessible.

DIANE G.  |  Overall Experience 
Clasificación:
5.0

Excellent facilities and extremely helpful staff.

Earl W.  |  Overall Experience 
Clasificación:
5.0

My second key wasn't given back I would like it mailed to me

Pam G.  |  Overall Experience 
Clasificación:
3.0

It's a storage space.

Shaun M.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and clean facility.

dalanda m.  |  Overall Experience 
Clasificación:
4.0

N/a

tim s.  |  Overall Experience 
Clasificación:
4.0

Thank you very much!

ROSEMARY G.  |  Overall Experience 
Clasificación:
4.0

clean facility. well kept. Polite employees. Could be open a bit later in the evening

Paul R.  |  Overall Experience 
Clasificación:
5.0

Friendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.

brenda m.  |  Overall Experience 
Clasificación:
5.0

Amazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.

TREVOR O.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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