Comentarios de los clientes para U-Haul Moving & Storage of Britannia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Britannia

Clasificación general:

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JULIE M. | Overall Experience |
Clasificación:

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

Richard B. | Overall Experience |
Clasificación:

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

armand B.
Clasificación:

No comments as UHaul staff were nice and wonderful to me as their regular Deaf customer

John P.
Clasificación:

El cliente no dejó un comentario.

Adonay G.
Clasificación:

Keep up your excellent work.

John M.
Clasificación:

As an infrequent renter, the online reservation system was incomplete. Although "no truck available" according to the reservation system at the desired time of rental (8 AM), an in-person visit to the rental office resulted in a pick up at 5 o'clock later the same day.

Randolph M.
Clasificación:

El cliente no dejó un comentario.

Tito G.
Clasificación:

El cliente no dejó un comentario.

Ed L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ajay L.
Clasificación:

Initially had booked a 10 foot truck to get my stuff moved , but as I called to check on my reservation three days before the reservation date, was told something was wrong with the dealer (lams petroleum Ottawa) branch and they do not have trucks. Was able to only get the cargo van from the Britannia location in the whole of Ottawa ,because of that . Since it was a smaller truck I had to do two trips to my place and took double the time to get my stuff moved. And ended up paying so much more than what I intended!!! Would not recommend for any ones move in at such a stressful time!

Benjamin N.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

El cliente no dejó un comentario.

Vanessa N.
Clasificación:

Super lovely! The instructions were straight forward. Everything was what I expected and the staff are super friendly. I've always had a great experience with U-Haul!

Linda F.
Clasificación:

El cliente no dejó un comentario.

Meaghan D. | First Impressions |
Clasificación:

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Richard T.
Clasificación:

When returning the truck through the website, it wouldn't register my location. I tried on 7 different phones all with location settings on and had to wait over an hour just to get a hold of a customer service representative. Unless this can be fixed then I probably will never rent another uhaul truck again

Terry S.
Clasificación:

El cliente no dejó un comentario.

Darcy R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michelle C.
Clasificación:

El cliente no dejó un comentario.

sharon r. | First Impressions |
Clasificación:

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

Jesus M.
Clasificación:

Super clean truck ************** I have rented UHAUL trucks many times. This is the first time that I got a super clean truck. I was very impressed. Friendly Staff *************** The staff was very friendly and kindly

Alexander A.
Clasificación:

Sorry - no suggestions to improve. We dealt with particularly helpful and friendly staff both at pickup and drop off

John L.
Clasificación:

El cliente no dejó un comentario.

john l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Karen B.
Clasificación:

El cliente no dejó un comentario.

Douglas R.
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El cliente no dejó un comentario.

Darrel Z.
Clasificación:

Great customer service and very dependable equipment!

Hamed E.
Clasificación:

The road side assistance guy who called me to help me out with the broken trailer (his name is Matthew) is one of the best customer services people I dealt with. Thanks Matthew

Karen S.
Clasificación:

Behind the seat was 2 drink bottles from last (?) user. Makes me curious as to how really clean or sanitized the cab was after the last use.

Corina B.
Clasificación:

Educate your employees to be polite

Gordon K.
Clasificación:

El cliente no dejó un comentario.

jahanara B.
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El cliente no dejó un comentario.

Margaret H.
Clasificación:

The trucks were parked very close together and there was a largerr vehic le parked behind me. And sticking out of its parking space. It would be helpful, to have the rental trucks backed in to the parking space so the customer can just drive forward out of the lot.

Andrea H.
Clasificación:

Marjorie was tremendously helpful with booking my last minute rental. It was very much appreciated.

Melanie F.
Clasificación:

It went really smoothly so nothing to improve on. Thank you!

CHRIS F. | First Impressions |
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El cliente no dejó un comentario.

david p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carissa K.
Clasificación:

El cliente no dejó un comentario.

ANDREW P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James T.
Clasificación:

I declined Collision Deductible Waiver in the online reservation, but was told when I took out the rental van that company policy mandatory required COMMERCIAL coverage with proof from my insurer. I intended to file a complaint on this last minute force on. It is more than unethical BUT a fraud.

Sushil P.
Clasificación:

Loved the seamless experience without any interaction with anyone

mahgoob O.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

I had ordered moving blankets when i reserved the truck. when I picked up the truck, there were no moving blankets, and they had been removed from the order. It was a bit of an annoyance.

Stephen E.
Clasificación:

This is my fourth rental at this location. The service is great every time.

Sukoluhle N.
Clasificación:

Service was great. Thanks.

David H.
Clasificación:

The after hours check-in process is not great. The web page did not respond multiple times causing me to start over. Charging a $20 fee to those who don't check in the vehicle online feels excessive. But otherwise, my experience was excellent! Very friendly service when I picked up the truck.

Joanne G.
Clasificación:

El cliente no dejó un comentario.

enrique A.
Clasificación:

El cliente no dejó un comentario.

Philip H.
Clasificación:

staff were friendly and competent . . . keep this up! the jump of rental fee from the advertised $19.95 to $89.95 was an unwelcome surprise

Iain M.
Clasificación:

Great service. Easy to manage reservation system.

Mark B.
Clasificación:

El cliente no dejó un comentario.

deirdre b. | Overall Experience |
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Especially appreciate the friendly and helpful staff. Thank you!

Tania B.
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El cliente no dejó un comentario.

Michael C.
Clasificación:

Not much. everything was as advertised. great people, accommodating, helpful and friendly.

lori C.
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Just about everything was excellent. The service was great and the equipment that was in good shape. The only issue I had, was they didn't have the blankets I had reserved with them over the phone. Other then that great experience.

Artur T.
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Vehicle was very clean and in great condition overall. Used self pickup - very satisfied, easy to use with no contact

James D.
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I was very impressed with the courtesy of every staff member I dealt with. Very easy process especially during these trying times.

Sangba L. | Overall Experience |
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The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Ashlee L.
Clasificación:

El cliente no dejó un comentario.

Corey A.
Clasificación:

I originally attempted the 24/7 mobile truck pickup service, but the location we booked at hadn't activated our rental (Main Garage on Marivale). I did the booking on a Saturday for the following Sunday at 11:30 AM. We arrived at the location by 11:20, and according to the mobile site at that time, the rental was supposed to be activated at 10:30 AM, but clearly hadn't. It would be appropriate for locations that are contracted out to provide rentals for the 24/7 mobile service to be available to activate rentals, or for the U-Haul online booking service to better reflect the operating hours of the secondary rental locations where it pertains to the 24/7 service.

Vipul K.
Clasificación:

Customer service was amazing. There was only one person working and she did her best. Having a second person would cut the waiting time. I had to wait for one hour even I did all paper work online. You can improve by keeping 2 people at the counter.

Ayan A.
Clasificación:

I got charged much more than I anticipated. This location is terrible. Last time i rented from uhaul it wasn't this difficult and not this expensive. I would definitely not recommend nor would I ever return as a customer. I am very dissatisfied and disappointed

John F.
Clasificación:

Fast and friendly service. Pick-up and drop-off were a breeze. I've used U-Haul many times and this was by far my best experience to date!

Bohdan S.
Clasificación:

Friendly and courteous office staff.

Begench Y.
Clasificación:

El cliente no dejó un comentario.

Jehovan F.
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El cliente no dejó un comentario.

Terence K.
Clasificación:

Woman was pleasant and could not do anything different to improve. Very courteous individual

ANN JANE H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Youssef C.
Clasificación:

El cliente no dejó un comentario.

Andrew T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda A.
Clasificación:

Offer free kl.

Tyler S.
Clasificación:

The previous user of the truck I rented was around 20min late so it delayed my plans some. It would be good to stagger the booking a bit so if people are late it doesn't impact the next person as much.

Aegeon L.
Clasificación:

El cliente no dejó un comentario.

Aegeon L.
Clasificación:

El cliente no dejó un comentario.

Tom A.
Clasificación:

Everything was great - truck was ready when we got there and was clean so we just had to check in and we were ready to go.

Lian Z.
Clasificación:

El cliente no dejó un comentario.

francois M.
Clasificación:

El cliente no dejó un comentario.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Angela K.
Clasificación:

Would prefer an actual "walk around with an employee" when picking up vehicle - not doing it via phone.

Rajubhai G.
Clasificación:

El cliente no dejó un comentario.

Jason S.
Clasificación:

El cliente no dejó un comentario.

Robin T.
Clasificación:

El cliente no dejó un comentario.

Douglas R.
Clasificación:

People (particularly Melanie) at this location were very helpful and went out of their way to ensure we would have a one way 10' truck available at particular pick up time.

peter K.
Clasificación:

The U-Haul staff was great. The streamlined system for easy, rapid pick-up and drop-off was wonderful. I will rent from U-Haul again! Thanks

Michael G.
Clasificación:

El cliente no dejó un comentario.

Xuan L.
Clasificación:

El cliente no dejó un comentario.

Hischam Jakob B. | Overall Experience |
Clasificación:

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Thank you.

Ronald B.
Clasificación:

El cliente no dejó un comentario.

Irene S.
Clasificación:

Everything went smoothly. It was a great experience. I really like the app for noting damage. . The only thing that needs improvement is the app. It's a fantastic idea. Once you accept a photo you can't chNe it and the number of photos could be increased by one or two.

Lorraine R. | First Impressions |
Clasificación:

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Martin M.
Clasificación:

When I arrived the equipment that I rented was not available and so I had to enter the store to switch to a different vehicle. UHaul need to ensure that the rental equipment is available.

Matthew M.
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El cliente no dejó un comentario.

Dave S.
Clasificación:

El cliente no dejó un comentario.

Reed M.
Clasificación:

El cliente no dejó un comentario.

Anita R.
Clasificación:

Very efficient. Friendly service. Thank you!

Yves B.
Clasificación:

El cliente no dejó un comentario.

John O.
Clasificación:

There are always room for improvement. Good experience and I have already introduced people I know to patronize your rental company.

Trevor H.
Clasificación:

You're Uhaul phone Ap isn't very useful, and the website to return the truck basically broken.. Tried SEVERAL times to upload a picture of the milage and gas usage and it wouldn't take it. Just kept bringing me back to upload option. Also, charging me a fee for dropping it off after hours is petty, and should be more easily disclosed.

ralph T.
Clasificación:

El cliente no dejó un comentario.

Molly M.
Clasificación:

We chose mobile pickup to avoid a lineup and yet when we checked in online we were unable to get a response via chat, which we were required to do in order to get the key. We ended up having to wait in line anyways (we chose mobile pickup up avoid this). We waited 35 minutes in line to get the keys even though only 2 people were ahead of us in line. Mobile check in should be much more efficient than this.

Neil L.
Clasificación:

El cliente no dejó un comentario.

Julian K.
Clasificación:

El cliente no dejó un comentario.

Satwinder K.
Clasificación:

The service reps on the phone and at the desk on pickup and drop off were so knowledgeable and so pleasant. The cargo van was easy to drive and well maintained. Threat experience overall!!! Please give kudos to the gals at the desk especially.

Craig M.
Clasificación:

The vehicle return process was a little painful, but otherwise my experience was great...

MARION T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Balazs C.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

El cliente no dejó un comentario.

Kenneth L.
Clasificación:

El cliente no dejó un comentario.

Mawuena E.
Clasificación:

El cliente no dejó un comentario.

Trygve R.
Clasificación:

Courteous, friendly and efficient service provided by staff!

Colin E.
Clasificación:

El cliente no dejó un comentario.

Todd D.
Clasificación:

El cliente no dejó un comentario.

James R.
Clasificación:

This location was great. The late checkout system of taking pics of gas gauge and mileage didn't work at all. The app is horrible. We were to do a self check in at another location but the app didn't work. The online chat was unhelpful and the phone support hung up on us after finally answering after 8 minutes waiting. Then they cancelled our reservation and we had to go elsewhere to find a truck. Thankfully the Queensview Dr people were so very helpful. I'm not sure that I will ever deal with U Haul again. Such a confusing mess with the online and app stuff.

Marlee W.
Clasificación:

Although we are receiving a refund our first location left a sour taste for us and when I spoke to an agent on the phone she was rude when I requested the $50 compensation for our equipment not being at the first location. She told me we'd only receive it if it was worst case Which is what we felt was going on at the time (the lack of equipment and going to a new location made our 1 hour job take 2.5 and inconvenienced us with childcare and threw our entire day out of whack). Happy to have received the $50 guarantee in the end but could have gotten to that resolution more smoothly

J-Denis C.
Clasificación:

Very helpful and courteous thank you to staff

Simon K.
Clasificación:

Cargo van smelled disgusting

Matthew F.
Clasificación:

Uhaul changed my reservation without my consent and I had to jump through hoops to get back the truck I needed. Then, they didn't have any of the dollies I ordered.

Sue C. | Overall Experience |
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There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

wayne m. | Overall Experience |
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The experience of renting a 5 x 5 x 8‘ space to store the leftovers from my senior mother’s house was pretty much flawless. I’m hard-pressed to think of one thing that didn’t go well or as expected.

AMRIT R. | Overall Experience |
Clasificación:

excellent service by Melanie's team.

DAVID M. | Overall Experience |
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El cliente no dejó un comentario.

Carole M. | First Impressions |
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El cliente no dejó un comentario.

BARKING M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph J K. | Overall Experience |
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El cliente no dejó un comentario.

Noor N. | Overall Experience |
Clasificación:

Really like this location. Friendly staff, and customers seem to be more professional.

Michael M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John T. | Overall Experience |
Clasificación:

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

abdool c. | Overall Experience |
Clasificación:

Keep it up. Thankyou.

Huston E. | Overall Experience |
Clasificación:

Great facility, wonderful staff

paul d. | Overall Experience |
Clasificación:

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

Patricia R. | Overall Experience |
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El cliente no dejó un comentario.

Habone A. | Overall Experience |
Clasificación:

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

tania s. | First Impressions |
Clasificación:

Highly recommend. Easy to set up and move in.

Patricia R. | First Impressions |
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El cliente no dejó un comentario.

Nathan F. | Overall Experience |
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El cliente no dejó un comentario.

Danny H. | First Impressions |
Clasificación:

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Nathan F. | First Impressions |
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El cliente no dejó un comentario.

abdool c. | First Impressions |
Clasificación:

Think of some discount for seniors please Thank you

Alan W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rod B. | First Impressions |
Clasificación:

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

andrew s. | Overall Experience |
Clasificación:

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

MELANIE E. | Overall Experience |
Clasificación:

No issues, great service. Would definitely recommend to anyone.

Michael M. | First Impressions |
Clasificación:

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Glenn l. | Overall Experience |
Clasificación:

Never disappointed with every visit.

DEBORAH M. | Overall Experience |
Clasificación:

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

trevor a. | Overall Experience |
Clasificación:

way better than dymon and all the others! had my storage there for 1.5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

Bryan N. | Overall Experience |
Clasificación:

Thank you for being open on New Years Day.

Christine Mbaye M. | Overall Experience |
Clasificación:

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

steven s. | Overall Experience |
Clasificación:

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

peter w. | Overall Experience |
Clasificación:

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

gili z. | First Impressions |
Clasificación:

Lovely and great service

DENISE P. | First Impressions |
Clasificación:

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

james a. | Overall Experience |
Clasificación:

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

Trevor P. | Overall Experience |
Clasificación:

Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

FAIZA M. | Overall Experience |
Clasificación:

Everything was excellent especially the staff.

steven s. | First Impressions |
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i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

Hayley B. | Overall Experience |
Clasificación:

I’ve had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

James F. | Overall Experience |
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Was a good place to store my items and never had an issue.

Chioma E. | Overall Experience |
Clasificación:

Really accommodating as well as nice through the process

brian b. | Overall Experience |
Clasificación:

We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

Holly W. | Overall Experience |
Clasificación:

0 complaints.

ARINOLA K. | First Impressions |
Clasificación:

I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

Michael S. | Overall Experience |
Clasificación:

Great space, clean and convenient.

Trevor P. | First Impressions |
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Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

zaheed q. | First Impressions |
Clasificación:

We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

Massoud R. | Overall Experience |
Clasificación:

Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Samir B. | First Impressions |
Clasificación:

Perfect service received.

jonathan K. | First Impressions |
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Very efficient and extremely friendly and helpful people are working here!

nancy r. | Overall Experience |
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The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

Massoud R. | First Impressions |
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This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Johanne B. | Overall Experience |
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This place was amazing.

Karen R. | Overall Experience |
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We didn’t frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

MELANIE C. | Overall Experience |
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A huge thank you the Melanie, lending me extra locks, was very thoughtful.

james a. | First Impressions |
Clasificación:

good serivce

Catherine H. | Overall Experience |
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I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Andrew l. | Overall Experience |
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I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock

Daren K. | Overall Experience |
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Staff here are very friendly and helpful!

Michael B. | Overall Experience |
Clasificación:

UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

john k. | Overall Experience |
Clasificación:

There were about 5 days that we could not access the unit, due to power outages.

Richard H. | Overall Experience |
Clasificación:

Melanie is a tremendous asset to your team.

DONALD john Y. | First Impressions |
Clasificación:

courteous and efficient staff.

emre f. | Overall Experience |
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Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

HADEL A. | Overall Experience |
Clasificación:

Thank you U haul.

Cathryn S. | Overall Experience |
Clasificación:

Great staff. Clean facility.

flavia p. | First Impressions |
Clasificación:

Very kind and helpful, answered all our questions. Excellent service.

MATT N. | Overall Experience |
Clasificación:

Got exactly the service I expected.

carmela m. | Overall Experience |
Clasificación:

Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

simon s. | Overall Experience |
Clasificación:

No conments

debra c. | Overall Experience |
Clasificación:

Problematic staff.

Kathy B. | Overall Experience |
Clasificación:

When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Ryan M. | Overall Experience |
Clasificación:

Always had a consistent, pleasant experience with the staff and facility.

Laurent S. | Overall Experience |
Clasificación:

Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Ryan k. | Overall Experience |
Clasificación:

Two matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.

Lura W. | Overall Experience |
Clasificación:

Everyon did their best to help me out when I needed it.

t.m t. | Overall Experience |
Clasificación:

No problems at all.

MICHAEL C. | Overall Experience |
Clasificación:

Great service and location close to the train.

Sheralee C. | Overall Experience |
Clasificación:

Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

yousef a. | Overall Experience |
Clasificación:

Good stuff

MARCELO F. | Overall Experience |
Clasificación:

In general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.

colleen b. | Reservation |
Clasificación:

Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

Jennifer R. | Reservation |
Clasificación:

Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

BARBARA H. | Overall Experience |
Clasificación:

I was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.

JAMES G. | Overall Experience |
Clasificación:

Always friendly and helpful. Great staff.

bianca a. | Overall Experience |
Clasificación:

When we had questions the person that helped us was polite and was able to help bu answering those questions.

Muzaddid S. | Overall Experience |
Clasificación:

The Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.

laura r. | Reservation |
Clasificación:

We were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable

tammah s. | Overall Experience |
Clasificación:

We really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.

Bryan H. | Overall Experience |
Clasificación:

No comment

Jean l. | Reservation |
Clasificación:

The nicest people I've met in some time no question asked

kevin d. | Reservation |
Clasificación:

Made reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.

Christina S. | Reservation |
Clasificación:

Very friendly and helpful.

afaf a. | Overall Experience |
Clasificación:

Would use them for my next move

REMY M. | Overall Experience |
Clasificación:

Thank you for all the help you provided us. Better than Coventry 😉

SHEILA S. | Overall Experience |
Clasificación:

Upon clearing out the kicker, I asked if there was something to sign and was told that there wasn’t. An hour later, I got a call asking me if I had emptied the locker.

DIANE G. | Overall Experience |
Clasificación:

The facility was very clean - the staff were very helpful & friendly. Location was very accessible.

Earl W. | Overall Experience |
Clasificación:

Excellent facilities and extremely helpful staff.

Pam G. | Overall Experience |
Clasificación:

My second key wasn't given back I would like it mailed to me

Shaun M. | Overall Experience |
Clasificación:

It's a storage space.

dalanda m. | Overall Experience |
Clasificación:

Very helpful staff and clean facility.

tim s. | Overall Experience |
Clasificación:

N/a

ROSEMARY G. | Overall Experience |
Clasificación:

Thank you very much!

Paul R. | Overall Experience |
Clasificación:

clean facility. well kept. Polite employees. Could be open a bit later in the evening

brenda m. | Overall Experience |
Clasificación:

Friendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.

TREVOR O. | Overall Experience |
Clasificación:

Amazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.

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