Customer Reviews for U-Haul Moving & Storage of Bristol

552 reviews

2854 W State St   Bristol, TN 37620

(423) 217-4642

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(423) 217-4642

2854 W State St
Bristol, TN 37620

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The representative who helped me when I rented the u haul in Bristol was great and I want to thank him!!

MANDY R. 
Rating:
5.0

Thanks

MICHAEL B. 
Rating:
3.0

The power door has been broken for months and hasn’t been repaired

Nona S.  |  Overall Experience 
Rating:
5.0

Well-organized, clean and efficient. The best moving support ever, in my experience.

LIESAJO J. 
Rating:
2.0

The employees are great and do anything to make moving and storing easier. The facility itself had trash at the doors and hallway. Had a urine smell. Bathroom dirty.

Michelle L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Great and efficient service

Christina F. 
Rating:
5.0

Truck was clean enough

THOMAS B. 
Rating:
1.0

When I had to return the UHaul to the Bristol,TN location the associate did not check the reservation back in and I had to spend several hours the next day making calls,emails and getting on UHaul chat to resolve the issue.

JEREMY D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

STEVENGILBERT B. 
Rating:
1.0

I returned my truck by the stated date on my reservation but was charged extra once dropping the truck off

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Nothing

EMORY S. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHERSCOTT H. 
Rating:
5.0

Customer did not leave a comment.

RAMONA H. 
Rating:
5.0

No problems whatsoever.

TERRY B.  |  Overall Experience 
Rating:
5.0

Second time we used this location..

Rita S. 
Rating:
5.0

Everything was great! I can't think of anything that needs improvement.

TERRYWYNNE B. 
Rating:
5.0

Sierra was very knowledgeable and great customer service and so was the guy that checked me in when i returned the vehicle

MICHAEL C. 
Rating:
1.0

I drove the truck 9 miles and they charged me for a 1/4 of a tank of gas. Then I had to go back there to complain about it cause they don't answer the phone there. They took the charge off of my card and they charged me for mileage over 2 miles.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Melanie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie D. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
1.0

I got a phone call 3 days after I give the truck back ask when I was going to return it they took 15 minutes to find it in about cart but I left it at the front I was charged for gas but I filled it to the mark from when I got it I was told I used 93 miles but charged 136 miles I complained the manager was to call me back but didn't Then I call a complaint number for u-haul and got told I would get a response in 3 days but haven't I think it's disgusting if you have Camaras and monitor the phone calls you should have the evidence of who moved the truck from when I parked it and used the gas and put extra miles on and the lies I was told on the call

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Melanie D.  |  First Impressions 
Rating:
5.0

We were pleased, thank you

Sondra N. 
Rating:
5.0

Customer did not leave a comment.

Helen P. 
Rating:
2.0

Truck inside was very filthy. I spend over 3 hours cleaning the inside. I knew I would be in it for 8 days plus. I made reservations so I thought the truck should have been clean & ready for me. Also I feel that the mileage was over charged & the rental trailer. Thank you

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Jerry A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

Customer did not leave a comment.

sharry G. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Outstanding customer representative

Shannon J. 
Rating:
5.0

Customer did not leave a comment.

Terry J B.  |  First Impressions 
Rating:
5.0

I have never had a sale person make me feel so comfortable he was caring as well i would send everyone i know to this location

Tiffany S.  |  First Impressions 
Rating:
3.0

Get more enthusiastic employees. I felt like I was bothering them to rent a trailer. Ensure that trailers are clean; my trailer was filthy and smelled like gasoline. I had to clean it before putting my items in it. Also, the door handle was broken and I had to fix it with a new bolt. Very poorly maintained and not checked prior to renting.

DAVID R. 
Rating:
5.0

Quick fast easy and location was very nice

Andi M. 
Rating:
2.0

Customer did not leave a comment.

MICHAELGARDNER P. 
Rating:
5.0

Customer did not leave a comment.

brenda B. 
Rating:
5.0

I tried to do online check in the last time I rented a U-Haul truck. It was an unmitigated disaster. This time I dealt with the store and the experience was 5 Star. I would advise dealing with the local folks and leave the online check in alone.

Brian P. 
Rating:
5.0

Young lady gas manners very professional. Hire more women

RONNA W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
3.0

The girl who took my reservation was more concerned with talking on her cell phone IN THE MIDDLE OF THE RESERVATION PROCESS.

JUSTINCHARLES H. 
Rating:
4.0

Customer did not leave a comment.

ARCHENIALAMAR J. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE J. 
Rating:
5.0

Excellent equipment and customer service.

ROBERTNEAL M. 
Rating:
4.0

I have rented from this place fir years with no problem. Everyone was good and did their job the trailer I rented was a piece of crap. The door didn't work right and the taillight fell out

MICHAEL B. 
Rating:
3.0

Units are expensive for the area. Automatic doors at front entrance need repairs.

Andrew f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIADENISE B. 
Rating:
3.0

Customer did not leave a comment.

Don G.  |  First Impressions 
Rating:
4.0

No issues

Donald G. 
Rating:
5.0

Customer did not leave a comment.

MARCELEEN M. 
Rating:
5.0

Only about a mile from where I moved. Was a breeze to check in. Thanks.

Barbra L. 
Rating:
5.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

Stacie P. 
Rating:
5.0

Customer did not leave a comment.

Caleb J. 
Rating:
5.0

Customer did not leave a comment.

Janet H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Na

Melanie D. 
Rating:
1.0

I am a 67 y.o. life long U Haul customer who has rented U Haul trailers and trucks dozens of times. Never have I been more disappointed. After spending 4 hour loading the roll down door spring is broken and will not shut. Even after I got the trailer back to them for a new non-defective trailer they would not assist in unloading the full defective trailer and re-loading the new trailer. Overall horrible experience.

HUGH D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Joseph L.  |  Overall Experience 
Rating:
5.0

Thank you so much

GIL G. 
Rating:
4.0

Everything was fine the truck was the size I needed to get my move done. My one complaint which is not Uhauls fault it was difficult for 5 foot me to get and out of the truck. Once I was in it drove like a dream. Which go back when I need a moving truck again.

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer service technician was great! Very courteous, helpful and efficient. Got me on my way hassle free and quickly. Thx!

JAMESHENRY P. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

KEVINMICHAEL S. 
Rating:
5.0

The staff was very helpful working with me to make sure I was taken care of.

Chris R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie J.  |  Overall Experience 
Rating:
5.0

Great staff and helpful

Richard B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephen M.  |  Online Move In 
Rating:
5.0

Easy drop off. Nice for this location to be open on a Sunday for an easier drop off than during the week with work.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
3.0

I appreciated the drop-off lane, clearly marked with signage explaining how to check out using mobile app for those who did not want to wait. I left keys with an agent, but have received no verification or "Thank you for using us" message.

LIESAJO J. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

BRIANSCOTT Z. 
Rating:
5.0

Customer did not leave a comment.

KIM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Cindy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

See above

PERRY C. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN MICHEAL O. 
Rating:
1.0

I don't know that I would recommend now. I have used this location 4 times and Richard has been the only member of that team that has been 100% respectful, courteous, and professional. There is one other man there that I have spoken with but cannot remember his name. He is a great help as well but the management is poor and they change the prices over and over. Mandatory charges after 3 days that I was not made aware of, one time charged that, the next time not. Just an all around confusing experience. If I can find another location or competitor, or if I can have Richard and his fellow employee with the go-tee. I will return to rent. If you can look at my past rentals then you will see that I have a previous rental of three days and no insurance taken, then I have another 3 day rental with a $20 charge. The manager took off a day and yet still charged me for the insurance. Too many mistakes. No consistent prices or help when it comes from the management point of view.

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

they knew I was moving from TN to IL and one tire was garbage and I had a blow out, costing me hours with my movers sitting around. No one at the Britol TN facility knew what they were doing. I was quoted 380.10 for my 2nd truck for a 26 foot truck and had to move with the 20 foot truck. Nonstop incompetence.

judy H. 
Rating:
2.0

I moved out a while ago and it took them calling more than 4 times to say my payment was due and me responding with I have told you guys I moved out, for them to finally close my storage unit a month later. There was even mold found on some of my stuff and I had to throw it out and get it replaced even though they have air conditioning. Will not be using this location again :)

Gwendolyn H.  |  Overall Experience 
Rating:
2.0

I had reserved the rental truck in advance and they didn't have it ready for me. When I returned the truck early that day there wasn't anyone at the check in station so I had to go inside. They told me they would check it in shortly and that I was good to go. I got a call the next two mornings asking me when I was going to return the truck. The people at this location don't get in a hurry and need some serious training.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

rob T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

They have very nice and knowledgeable people. Especially Richard Leonard.

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

Kim A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RITA G. 
Rating:
5.0

The guys that served me were professional and courteous. I will return for all my hauling needs. Thanks 😁

Lori D. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
4.0

Terrible truck dirty inside, windshield terrible inside….. Had 1/4 tank of grass. Then accused us of dirtying truck Have used this store before not a first time. would say dispointed

Richard W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Staff was excellent. Prompt, polite, and helpful. Didn't make fun of me not being able to smoothly back up a trailer. Thanks for making pickup and drop off fast and super easy!

Leonard D. 
Rating:
2.0

Moved out August 30, 2021, unable to cancel storage online on my account the option was grayed out. Could not get anyone at the facility itself to answer the phone, when they did answer the phone they hung up on us without saying a word. In addition I called they hundred number for U-Haul and spoke to a tech they told me oh well you'll just need to go in there, first that wasn't what I was told when I got to the building I was told I could cancel online or via telephone second I have Covid I can't just go in there. In addition it show me owing for September and for October, I moved out August 30 oh nothing. It took nine days before I received my cancellation receipt, the customer service with U-Haul is terrible.

Angela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

merline D. 
Rating:
1.0

This location was poorly ran. It was unstaffed hours after it opened. The unit was not closed out 10 days after move out. Very poor experienc

Dawnn T.  |  Overall Experience 
Rating:
4.0

Good customer service.

Matthew M. 
Rating:
5.0

I was a ball of nerves. I'm being evicted . I'm a widow at age 62 and someone thought I was dealing drugs. HOWEVER I FEED THE HOMELESS FROM MY KITCHEN JUST A FEW. BUT I THANK GOD 1 MORE MOUTH WONT BE HUNGRY TONIGHT. SO BE IT I CAN SLEEP IN MY CAR WITH 2 PUPPIES. IM BLESSED....

Emma R.  |  First Impressions 
Rating:
5.0

Great location with wonderful U-Haul employees make this experience perfect!

Paul F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
1.0

I went to the office at 12 I had already asked to reserve the van the day before. When I got there the van was not ready to go in was not on the lot stop so I had to wait the man went outside to check the van he said. I waited inside in a moment another man told me the van was ready. I got in the van and started up the street to go and move the furniture I had not got more than two blocks away when I noticed that there was a light on it was the fuel light the van was completely empty of gasoline I was very worried that I would not get to the station before we ran out finally we got to the station and I put $10 worth of gasoline into the van. We moved a table and chairs from one house to the other we had the van about two hours and I'll take it back to the office. When I got to the office I told the man that had given me the keys in the beginning that the van was totally out of gas and I handed him the receipt for the gas that I had put in the van he did not offer to pay me for the gas or to even look at the van and check it back in he just looked at me and turned his head and said sorry and walked off no apology no anything else. just a halfhearted sorry and walked off stop the company charged me for the van and charged me for the mileage I only had the van about 2 hours. The man at the station did not do anything he did not look at the Vin check it out or even offered to repay me for the gas he just walked away I feel like that as a customer I should've at least got my money back for the gas and that I shouldn't have been charged for the mileage I went I would not recommend the treatment that I got to anyone else however I have been using this service a couple of other times and everything went well but on this day it did not it did not go well at all.

GLENDA N. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Everyone involved were very friendly and professional. I will highly recommend them to my friends and family.

James C. 
Rating:
4.0

I do feel like I was charged unfairly for gas but still wasn't outrageously priced. Will use again...soon actually 

Sara L.  |  First Impressions 
Rating:
3.0

Computer system slow caused backup in waiting line. Employee was very apologetic for backup.

Lloyd P. 
Rating:
5.0

Customer did not leave a comment.

Savannah S. 
Rating:
5.0

Everything and both the guys there were great!

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  First Impressions 
Rating:
5.0

Amazing staff

Tristan A.  |  First Impressions 
Rating:
5.0

I'm very well pleased

April D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tamara P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave B.  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful.

John H.  |  First Impressions 
Rating:
5.0

Very nice storage facility

Jeffery M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  First Impressions 
No reviews have been submitted for this location.

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