El cliente no dejó un comentario.Joseph H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Bristol
Bristol, TN 37620
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JOSEPH H.
El cliente no dejó un comentario.Ronnie S.
Fix the website to actually keep track of when it's coming. The Ubox came a week early, which I'm not complaining about, but it would make getting movers a little easierClarie D.
I was told I would be contacted today by the GM and he never contacted me. The outlets in the truck that charged the phones were out of order so my phone died. I got lost. And couldn't return my truck on time.JESSE S.
Not sure if my contract was closed out but literally got no response from this location after calling and sending messages very poor customer service. Was being charged for months after all my goods were delivered.John A.
very helpful staff. Great equipmentFred H.
El cliente no dejó un comentario.James H.
Long wait time when I dropped off. They needed more helpMichael W.
El cliente no dejó un comentario.Hector B.
El cliente no dejó un comentario.Donald I.
The truck had the sticker in it that said 25 dollar cleaning fee, which I hope I don't get charged that. The truck was kinda dirty, like cigarette ashes in the center compartment, and the blankets in the back had tape all over them.BRANDON M.
After having reserved my truck almost a month in advance and then being told by Customer service that the truck I reserved was no longer available so I was then transferred to another local before I transferred to Bristol which is an hour and half from the local i needed the uhal. i was not compensated for my time or the gas needed to get too and from Bristol. Even when I got there they did not have the truck i size I had originally ordered. i ended up with a 15 ft instead of 10 ft.Deandre S.
Great customer service.Michael W.
Courteous staff. Nice location.PATRICIALYNNE M.
El cliente no dejó un comentario.Kenneth S.
The storage was fine but billing then trying to rectify was and still is a nightmare. Over charged by $265, drove 1hr 2x to get credit Could not do it, then attempted 2 credits 1st for 104.95. Wrote it for 10,495!!!!! Then to rectify charged me 10,495. Due to this my cc co had to reduce available credit. The CHARGE HIT IMMEDIATELY BUT NOT THE CREDIT!!!! Upset disgusted least how I feelPamela J. | Overall Experience
El cliente no dejó un comentario.Sondra S. | Overall Experience
This location is awesome. Although, when I returned the trailer to the location in Chicago (not Lynchburg) I was charged 96$ extra. I have been trying to call about this and had a 45 minute wait timeâ€¦ please have an associate to call me. Graciasrick A.
You guys need to hire employees that know what they are doing . Between canceling orders for customers that have multiple orders and mess everything up workers and the customers . It's a headache to even get someone on the phone .DAKOATA M.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.HEATHER S.
More people working maybe. Very long wait!CHARLESW H.
We rented a truck from this location and when we picked up the truck the mileage was entered incorrectly in the uhaul system. We wrote the mileage down on our phones to insure there may not be an issue. The mileage when we picked up was 17,951 and they had a 72 mile difference. We were overcharged because of their mistake. We were supposed to receive a refund but it's been 2 weeks and no refund. This is very unprofessional. We will NOT be using u haul again after many years of use.JOSEPH L.
El cliente no dejó un comentario.Kristin D.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.sean L.
I had a concern about a rear hatch not closing so I called to get help. I called at 8:15 in the morning. The call went to the call center and I was on hold for over an hour. I finally gave up on getting any help.Becky L.
El cliente no dejó un comentario.Darren M.
Fast service and great customer relations.RESA M.
The only thing about drop off is you don't get a final bill.I never did get email or text about final bill. At drop off the associate told me I drove 26 miles. I estimated 50 miles at sign in and was charged that amount after return. It would be better to ask and have these questions answered at chechout.ELLIS C.
El cliente no dejó un comentario.JASONANDREW M.
Amazing staffTristan A. | First Impressions
El cliente no dejó un comentario.MICHAEL L.
We had a reservation for 8 am...but did not get our rental until almost an hour later due to a previous customer not getting a trailer they reserved...the manager was late putting the other employee in a bind...when being a manager you have a responsibility to be at work when you're supposed to be not juat put it all on the other workers..with that being said the guys working the counter apologized and did a wonderful job...but if your manager doesnt take the role seriously then he needs to not be in charge. Not good for businessJoseph C.
El cliente no dejó un comentario.CINDY M.
The employee s were more than helpful. I will always rent from U - Haul and now one else.edie c. | Overall Experience
DO NOT BOOK ONLINE BECAUSE THEY DOUBLE CHARGE YOUR CRECIT CARD. ONLINE AMOUNT AND THE AMOUNT UPON RETURN.TERESAANN J.
Friendly staff.Elizabeth W.
El cliente no dejó un comentario.MELANIEELIZABETH M.
I moved out of the storage unit on the 19th of the month, I paid for the full month on the 15th and was not reimbursed for the balance of the month, the rent should have been pro rated for the month, I had my rent set up on auto payment and for 9 months my rent was paid on time. This is not the way to treat good customers, I also rented several trucks and trailers from this location. I don't believe I will use them again in the futureDANIEL S. | Overall Experience
Easy access to facility and storage units. Wide corridors and great climate control (restroom available inside complex :)Hector B. | Online Move In
El cliente no dejó un comentario.PATRICIAANN R.
El cliente no dejó un comentario.Matt A.
El cliente no dejó un comentario.William B.
Friendly, quick and very efficient.MICHAEL P.
El cliente no dejó un comentario.ERIC W.
El cliente no dejó un comentario.Antoneion D.
El cliente no dejó un comentario.EDDIE D.
El cliente no dejó un comentario.CINDY M.
Every time I have went to this location these people are amazing!! Super friendly & they go out of their way to help youTRACY F.
El cliente no dejó un comentario.Barbara G.
El cliente no dejó un comentario.Twana G.
Drop off went smooth and advised of the issues noted.MARKCHESTER K.
El cliente no dejó un comentario.TWANAJO G.
El cliente no dejó un comentario.Claude S.
El cliente no dejó un comentario.RICHARD C.
The gentleman tried to charge me doubleDAVIDAARON S.
I'm very well pleasedApril D. | First Impressions
El cliente no dejó un comentario.Stormy O.
Dale was extremely helpful and quick in response to my needs on short notice. He was very kind and was an expert at his job.ALICIA C. | Overall Experience
Joel Thomas is the one who took care of me he done a outstanding job!Taylor T. | Overall Experience
I called and asked about getting help to unload my truck before arriving to drop off my U-Haul truck and was told no one could help. When I arrived there was 4 people hanging out behind the desk just chatting amongst themselves.Jaime T. | First Impressions
Was told no one could help when 4 people were hanging out behind the desk just chattingJaime T.
El cliente no dejó un comentario.Kimberly L.
Great service! They keep their word-1st month free!! Highly recommend!!Terry S. | Overall Experience
El cliente no dejó un comentario.Jane H.
The brakes were a little too squeaky and the ride was rather uncomfortable for such a long trip and especially when on rough roads but overall the experience with U-Haul is never under estimated. The service is always wonderful and very convenient for our constant on the go needs!Santana B.
Have a backup system that allows for completing a rental agreement when the internet is down.Jan M.
El cliente no dejó un comentario.KASSIDY K.
El cliente no dejó un comentario.DALLASEDWARD C.
El cliente no dejó un comentario.Harold R.
El cliente no dejó un comentario.ANDREA T.
El cliente no dejó un comentario.Ossama R. | Online Move In
The staff were courteous from the initial encounter. Made everything easy. An hour later, I had to return the van. It hadn't even left the parking lot since the person I was supposed to meet was not responding to any form of communication. The Uhaul staff went through a hassel to me a partial refund when I asked if it was possible. They did not make me feel bad about asking. Awesome people!Ji M.
El cliente no dejó un comentario.Jessica O. | First Impressions
El cliente no dejó un comentario.ALARIC D.
I have not recevied a copy of my bill. I did not drive as many miles as i thought thus my bill should be less than i was charged for. Gary N PayneGARY P.
El cliente no dejó un comentario.CHARLES H.
El cliente no dejó un comentario.Leslie J.
El cliente no dejó un comentario.Brittany K.
Excellent, fast, and easy return system in place. In and out in a flash!Michael M.
El cliente no dejó un comentario.SCARLETT LOVE H.
I was amazed in how fast I got my trailer considering there was only one employee. There were two people in front of me and I was a little early. I was there about twenty minutes. I appreciated the hard and good attitude from the one man who was there and working.David H.
El cliente no dejó un comentario.Tamara P. | Online Move In
We were on a strict timeline and scheduled to pick up our truck when the location opened at 7 am. When were arrived, the location had not opened yet. We had to wait twenty minutes gif someone to show up.Eric T.
El cliente no dejó un comentario.Gregory O. | First Impressions
El cliente no dejó un comentario.Bruce M.
El cliente no dejó un comentario.Shawn G.
No need for improvement. Every thing was fine.JAMES F.
No one at counter asked if I needed help even though 2 were not attending to others as I was the only one in the showroom.GARY M.
El cliente no dejó un comentario.AUDREY P.
Great service friendly very efficientTim A.
El cliente no dejó un comentario.Dave B. | Online Move In
Staff did not assist in drop off. My wife had to unhook trailer herself while staff sat in office not occupied by other customers.Brian M.
El cliente no dejó un comentario.CHARLESERWIN B.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.Dondricus A.
Need more people to answer phone callsSTEVEN W.
The two men working were extremely nice and pleasant.John W.
El cliente no dejó un comentario.Kc S.
El cliente no dejó un comentario.Joseph H.
I didnt go to Bristol Tennessee and I didnt pick up or drop off in bristol Tennessee. I picked up and dropped off at the same location in Louisville ky. I drove the uhaul 209 miles total while having the uhaul.bridget M.
El cliente no dejó un comentario.Deborah R. | First Impressions
El cliente no dejó un comentario.PEIMAN D.
Excellent customer service from start to finish. ¡Gracias!STACY M.
Staff was very friendly and helpful.John H. | First Impressions
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.JUSTINA H.
El cliente no dejó un comentario.justina H.
Great staff and helpfulJOSEPHLEE B.
El cliente no dejó un comentario.CHRISTOPHER K.
Everything went as planned so I had no issues with equipment or staffRANDALL H.
El cliente no dejó un comentario.Emma H. | Overall Experience
Everyone was professional & very friendly. Just what we needed after a long & arduous trip complete with road closures & unexpected delays. Even though their systems were down when we arrived, they went above & beyond to accommodate us in spite of the mistakes made by the Denver U-HAUL we'd left from.VALERIE F. | Overall Experience
El cliente no dejó un comentario.Beverly C. | Overall Experience
El cliente no dejó un comentario.Beverly C. | First Impressions
Very nice storage facilityJeffery M. | First Impressions
I received high quality service from the staff right from the start.Mitchell R. | First Impressions
Please tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.thomas l. | Overall Experience
El cliente no dejó un comentario.Jonathan C. | First Impressions
El cliente no dejó un comentario.Nona S. | Overall Experience
The facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!KIMBERLYJOY B. | First Impressions
El cliente no dejó un comentario.Joe P. | Overall Experience
El cliente no dejó un comentario.SAMANTHARAINE M. | Online Move In
El cliente no dejó un comentario.John M. | Overall Experience
Courteous and professional staff that actually made the experience enjoyable!Normand T. | First Impressions
El cliente no dejó un comentario.Donald B. | Overall Experience
Very friendly experience! Thank youRose M. | First Impressions
El cliente no dejó un comentario.PAMELA B. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!