Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
No improvements necessary. Great staff. Vehicle in great shape. Excellent parking.
Philip P.
Clasificación:
2.0
Don't lie to your customers. I spoke to Cindy, and she told me our boxes would be delivered on October 9, they were delivered on October 14, I was also told that we would receive a $100 credit upon delivery, and the driver did not take the credit.
jerome H.
Clasificación:
5.0
I've now have another storage ,this place is so great ,bathroom for use and wash ur hands ,plenty of carts ,and bin to donate security, very clean has everything their need to have other places like this love this place reasonable price
MARY Y.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
RICARDO C.
Clasificación:
5.0
El cliente no dejó un comentario.
AGUSTIN H.
Clasificación:
5.0
El cliente no dejó un comentario.
JAIME C.
Clasificación:
5.0
El cliente no dejó un comentario.
lashaun A.
Clasificación:
3.0
El cliente no dejó un comentario.
KRYSTAL J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Patricia P.
|
Overall Experience
Clasificación:
1.0
Your facility damaged my items in a flood and I was told the facility is not responsible for any damages. It was your employee who caused the flood by not posting caution signs and I'm told they are not responsible for damages.
Nora C.
|
Overall Experience
Clasificación:
3.0
Way overpriced on the mileage. I found out other location is half the price.
JOSE R.
Clasificación:
4.0
The truck seemed to have bad horsepower
It felt like you were going 10mph when the odometer read 30mph
Melissa R.
Clasificación:
5.0
The sales grl who attended me at the time on 47th kedzie location was awsome very friendly and professional ...love uhaul wouldnt change it...
gloria d.
|
First Impressions
Clasificación:
1.0
You need to inprove information about your Trucks vens and other towing .trailes .and professional personal.
VICENTE C.
Clasificación:
5.0
El cliente no dejó un comentario.
armando g.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Eduardo C.
Clasificación:
5.0
El cliente no dejó un comentario.
LENEDRA D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ALEXANDER M.
Clasificación:
5.0
Awesome customer service
LETICIA P.
Clasificación:
5.0
El cliente no dejó un comentario.
EDWARD Z.
Clasificación:
5.0
El cliente no dejó un comentario.
FELLONISE L.
|
Overall Experience
Clasificación:
3.0
made a reservation for a 17 truck and was given a 15. Service agent was not helpful when I showed her my reservation email. No truck (17)was available
JUVENTINO B.
Clasificación:
5.0
El cliente no dejó un comentario.
J JESUS M.
Clasificación:
5.0
El cliente no dejó un comentario.
MARIA A.
Clasificación:
5.0
El cliente no dejó un comentario.
Hector M.
|
Online Move In
Clasificación:
2.0
Truck had graffiti all over. If you hit a bump in the road, service lights would come on. Location for pick-up was not the easiest to get to.
Nicholas D.
Clasificación:
5.0
El cliente no dejó un comentario.
CECILIA B.
Clasificación:
4.0
El cliente no dejó un comentario.
Jhonatan A.
Clasificación:
5.0
El cliente no dejó un comentario.
linda a.
|
Overall Experience
Clasificación:
3.0
Truck had front end damage. Garbage behind seats.
DONALD M.
Clasificación:
5.0
El cliente no dejó un comentario.
ANTIONETTE J.
Clasificación:
4.0
El cliente no dejó un comentario.
leticia b.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
elizabeth s.
|
First Impressions
Clasificación:
4.0
The office is on one side of a busy road and equipment parking is on the other. Should be an attendant on the equipment parking side to provide return instructions
Erby F.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT D.
Clasificación:
5.0
El cliente no dejó un comentario.
Anisha M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DELATASHA G.
Clasificación:
3.0
El cliente no dejó un comentario.
Dadrian R.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
TOBY Z.
Clasificación:
3.0
El cliente no dejó un comentario.
DIANA LYN B.
|
Overall Experience
Clasificación:
5.0
Very clean and all staff are very helpful and friendly. Very convenient!
Enrique M.
|
Overall Experience
Clasificación:
1.0
Stop trying to scam people. They claim to inspect the vehicles but they don't and they will try and charge you for damages incurred previously even when you tell them.
EDGAR M.
Clasificación:
5.0
Management and front desk clerk was very polite, and I will tell someone else how respectful and friendly they are. See you perfectionist on sept.. for my payment of my storage
CHARLETTA K.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Gary D.
Clasificación:
5.0
The woman who filled out my rental agreement at the counter loaned me her personal phone to call my daughter whenI realized I had left my phone in the Uber that brought me there. She was wonderful. Employees like that should be rewarded. Thank you so much.
Robert M.
Clasificación:
3.0
El cliente no dejó un comentario.
Karen M.
|
Online Move In
Clasificación:
5.0
THE AGENT WAS FANTASTIC
FLOYD S.
Clasificación:
5.0
El cliente no dejó un comentario.
KEITH J.
Clasificación:
1.0
U-Haul was a poor experience. I called several times asking about access to storage unit times and was given wrong information. A security guard.close the black gate in front of this storage unit 5 or sometimes 10 minutes ealrier than the time storage unit access supposed to be closed. So, several times I was unable to access.my unit because of this issue. This past Saturday I moved all belongings out my storage unit and cleaned it out. When I enter the door it smelled like andeadnrodent or something. I informed one of your employee about the smell and about my unit being cleaned out and she told me leave door up, which I did. Yet, I still received a bill reminder and I had to call them and asked about my unit being check. Also I did not feel safe health wise because everyone was not wearing a mask. Why not try to inforce that issue at least post a ÷%÷:× sign up!!
Charmika J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Lavada B.
Clasificación:
5.0
Gracias
CARLOS R.
Clasificación:
5.0
El cliente no dejó un comentario.
Carlos A M.
|
Overall Experience
Clasificación:
3.0
I ordered my ubox from Alsip location on 122 and Cicero they were awful! I was never told these boxes are not for local moves. I told them I was moving from 111th and western to 111th and Cicero which is a 3 mile move. My boxes were picked up and we're going to be stored at your Brighton park location which obviously makes ZERO sense! Thankfully your delivery driver helped me out and set up drop off and delivery none of which was properly explained at this uhaul in Alsip. ZERO STARS FOR ALSIP UHAUL!!!!
Robert M.
Clasificación:
5.0
El cliente no dejó un comentario.
Joanna K.
Clasificación:
5.0
El cliente no dejó un comentario.
Miguel B.
Clasificación:
5.0
El cliente no dejó un comentario.
Gregory R.
Clasificación:
5.0
Friendly staff and easy access. Thank you!
BRYAN P.
Clasificación:
5.0
El cliente no dejó un comentario.
Bobby C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
SONYA W.
Clasificación:
2.0
No issue with the truck rental. However, I reserved a storage unit online and it was confirmed, only to arrive and be told it was no longer available. This left me scrambling to find another storage within two hours. The store should of notified me prior to my arrival. Huge inconvenience.
MARCO R.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas L.
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph T.
Clasificación:
5.0
Keep up the good work..
VICTOR G.
Clasificación:
5.0
El cliente no dejó un comentario.
LAVONNE M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ALICIA E.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy B.
Clasificación:
5.0
El cliente no dejó un comentario.
Marissa Z.
|
First Impressions
Clasificación:
1.0
Double charge me I will never be back
ANTHONY C.
Clasificación:
2.0
I didn’t like after so many of being a loyal customer you raised my rate on my unit I don’t think that was fair at all my unit 2408
Rosalva R.
|
First Impressions
Clasificación:
2.0
The truck did not have windshield wiper blades. I did not notice it until I was driving the truck. luckily it didn't rain but I think in future they should walk out to truck with you to check things over. Also this location was not convenient for me. In the future I would just go to my location to book instead of online.
JULIA M.
Clasificación:
5.0
El cliente no dejó un comentario.
Juan N.
Clasificación:
5.0
El cliente no dejó un comentario.
ROSA P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
YUEMEI Z.
Clasificación:
5.0
Keep be nice
DAILIS D.
Clasificación:
5.0
El cliente no dejó un comentario.
ADRIANA G.
Clasificación:
5.0
The ladies in the front desk were very helpful
Lewis S.
Clasificación:
3.0
El cliente no dejó un comentario.
Alondra P.
Clasificación:
5.0
El cliente no dejó un comentario.
William G.
Clasificación:
5.0
El cliente no dejó un comentario.
HALEEM R.
Clasificación:
5.0
Excellent Customer care by the two ladies who were at the location. Gracias.
Haleem R.
Clasificación:
3.0
El cliente no dejó un comentario.
BREANDA H.
Clasificación:
5.0
The rental process was very easy.
KIMBERLY C.
Clasificación:
4.0
El cliente no dejó un comentario.
CHRISTIAN M.
Clasificación:
5.0
Great. Job
KAVON H.
Clasificación:
4.0
El cliente no dejó un comentario.
Yibo W.
Clasificación:
2.0
I only put less than 10 miles for the rental and was being charged additional $27.55 for fuel. How is that even possible? Crazy and I will not use this location ever again.
RONALD C.
Clasificación:
5.0
Give mileage refund with-in 24 hours time to pay into the customer's visa card.
ANTHONY P.
Clasificación:
5.0
El cliente no dejó un comentario.
MARLON T.
Clasificación:
5.0
El cliente no dejó un comentario.
Nadia W.
Clasificación:
5.0
Service was excellent thanks for the help!
Yolanda R.
Clasificación:
2.0
As advertised on new boxes that we purchased, uhaul buys back used new boxes. Had 10 medium and 12 small to return. Return location refused! Thought this was a “guarantee “ if you over bought.
KAREN B.
Clasificación:
1.0
El cliente no dejó un comentario.
GERALDINE J.
Clasificación:
5.0
El cliente no dejó un comentario.
Stanley S.
Clasificación:
5.0
The manager is expert customer service and quick to verify available vehicles. Thanks very much, Anthony J Phelps simplyt04@gmail.com
ANTHONY P.
Clasificación:
3.0
Rough area but the girl who hooked it up was nice
SUSAN S.
Clasificación:
5.0
I had a last minute purchase and had to rent the 20' Truck right away. Very happy my needs were met even if it was last minute. Thank you so much!
Irery P.
Clasificación:
5.0
El cliente no dejó un comentario.
Michale C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JUANA T.
Clasificación:
5.0
Very clean
max s.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Lacosta B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ANTONIO G.
Clasificación:
5.0
El cliente no dejó un comentario.
alejandra m.
|
First Impressions
Clasificación:
3.0
My Ubox was transferred to this location from the Alsip location without my knowledge. To make matters worse, I called the Alsip store to let them know I wanted to move out. The guy looked up my information and told me that I could come anytime prior to 7:00pm. When I arrived they could not find my box and after 30 minutes told me it was transferred back in March! Imagine the frustration of being told this even after you've called to confirm a pickup. I wondered why my fees went up $9 staring back around March. I again called the store only to be told they weren't sure but looks like taxes. How about we moved your box and these are Chicago taxes! Nothing. Very disappointing!!!!! Can't say I'll use Uhaul again or recommend after this experience.
Shineen H.
Clasificación:
5.0
They are very good with follow up and I appreciate the service during the worst of the pandemic.
STEPHEN S.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Rosa L.
Clasificación:
2.0
We received no information on how to pick up equipment at this location since it was self-service. We did receive a call when we were late picking up the truck, but as my daughter arrived she couldn't find anyone to help her. Additionally, I'd reserved a furniture dolly for her truck. She didn't know until pick up that none were available. She was then sent to another location on her own mileage dime with the truck to pick up a dolly...where again none were available to rent. Finally they told her she could buy one when they overheard her talking to me about trying to go to Home Depot to buy one.
Susan F.
Clasificación:
5.0
The staff was excellent, and I arrived to drop off near closing time, but they checked me out anyway which I appreciated! Everyone was professional, knowledgeable, and helpful.
Alfretter F.
Clasificación:
2.0
This was not the location I chose to pick up my equipment and was 20 miles from where I picked up my truck. The lot was blocked in by parked cars and the employees made no effort to help me get the truck and car trailer out onto the public road. I would never recommend Uhaul to anyone.
Timothy C.
Clasificación:
5.0
Keep up the good work..
VICTOR G.
Clasificación:
5.0
Great service everything went well. I recommend this location. Great employees.
HILDER P.
Clasificación:
2.0
I had a negative experience with this UHaul location. I rented a 24/7 truck share and hired moving labor several weeks ahead of my move. My movers and I arrived at this UHaul location at 8:00am, ready to pick up my rental truck with UHaul's mobile self-service, only for me to receive a message through the app that I would not be able to pick up my rental until the facility opened an hour later at 9:00am. When the facility opened, I received another message through the app that a vehicle had not been assigned to my reservation and I would need to get assistance from an agent inside the location. Inside, the agent informed me that this location no longer offers 24/7 truck share because they were experiencing theft and vandalism, that the agent who worked the day before was supposed to call me to tell me that, and that a truck wasn't ready yet so I would need to wait. Their special policy isn't listed anywhere on the UHaul website nor in the confirmation email, and I received no communication in the several weeks between booking my reservation and my actual move date. I asked the agent if there was anything she could do to accommodate for the inconvenience and lack of communication on UHaul's part (given that we were 1.5 hours behind schedule at this point), but she ignored my question and rang up my reservation with the standard price. She didn't acknowledge my request until I asked her to clarify that the standard price meant she wasn't able to do anything about the situation, at which point she replied, “No.†On top of all of that, the truck had a cracked driver's side mirror and only 1/8 tank of gas and I ended up paying my movers extra to stay past their scheduled time. I selected “I don't agree with the charges†on my UHaul truck rental return form, but UHaul hasn't called me yet to discuss my experience. Don't waste your time with this facility.
Joe S.
Clasificación:
5.0
El cliente no dejó un comentario.
MONICA G.
Clasificación:
5.0
Tienen personal execelente en este local. La senora marisol es una muy buena persona
Alejandro M.
|
Overall Experience
Clasificación:
4.0
Customers should not be put on hold so long. your systems sucks and the agents dont listen. it is sad that you will be transferred everytime you call in. employees need to be held more accountable for there behavior and mistakes
william H.
Clasificación:
5.0
El cliente no dejó un comentario.
JESUS F.
Clasificación:
3.0
My unit had roaches i bought roach traps to place on my door . It looks Like their coming from some one around my unit .. I think they should have all renters open their unit once a month to get sprayed for bugs. Also my unit had a mouse trap inside it I should've took that as a red flag .
MARYLIN S.
|
Overall Experience
Clasificación:
5.0
Good Job
CARLOS R.
Clasificación:
4.0
Wait time was long. Understandable since it seemed like one of the staff members was new and getting up to speed
WILLIAMALLEN III K.
Clasificación:
4.0
El cliente no dejó un comentario.
ASHLEY E.
Clasificación:
3.0
What does it matter what im pulling, it shouldnt matter what im using the equipment for. All that you should worry about is, bring it back, undamaged. If my truck falls apart its my fault
NICOLAS M.
Clasificación:
5.0
El cliente no dejó un comentario.
BENJAMIN S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
WOJCIECH S.
Clasificación:
4.0
It's mice or rats.they have traps.None of my belongings were chewed
FLETCHER M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MAURICIO B.
Clasificación:
5.0
El cliente no dejó un comentario.
IDALIZ R.
|
First Impressions
Clasificación:
5.0
Whatever you guys Doing is Excellent Thankyou for your service
ANGEL T.
Clasificación:
1.0
This is the second time in a row that I Have rented a bad trailer where I was not Able to continue to do the job I was doing. I was very dissatisfied with the last two rental. I always rent from these two locations. It always been good But not lately. Thank u for ur concern.
WILBUR H.
Clasificación:
5.0
Priced right, Great equipment, great service, inn and out fast. I can't see anyway to improve on what you have already
WILLIAM C.
Clasificación:
5.0
Only comment... The bathrooms were nasty. But customer service was great. Alfonso the Mánager helped so much. He went out of his way to make sure everything was Great and set for us.
Lillian V.
Clasificación:
5.0
El cliente no dejó un comentario.
ANTHONY L.
|
First Impressions
Clasificación:
5.0
I really appreciate there service manager and workers are friendly respectable my self I am very happy so far so good thanks for everything for the up grade services I have to look deeper I never got chance to think about it. If I need to park my working truck inside the storage I meant to rent a room I will do it Can this be pocible? Thanks again god bless you all sinceramente Figueroa hardwood flooring
JORGE F.
Clasificación:
5.0
All the staff there was kind and extremely helpful and there service was quick and efficient.
Avery W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
TINO G.
Clasificación:
3.0
Should have been able to pickup closer to my home
Dennis M.
Clasificación:
4.0
El cliente no dejó un comentario.
MARYLIN S.
Clasificación:
3.0
The employees should be more knowledgeable in regards to they process. They took to long and didn't know how to apply certain things.
Eric I.
Clasificación:
5.0
No improvements Needed, just keep doing what you're doing!!!!
WILLIAM H.
Clasificación:
5.0
El cliente no dejó un comentario.
Jose Angel S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Johny R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
TEREASA M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Renee O.
|
First Impressions
Clasificación:
3.0
It should be extended time especially after hours and on weekends. The gate is closed minutes early ....which does not allow you to drive in back of storage facility at all
Charmika J.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
NINA J.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Claudia N.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
thomas c.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MARICRUZ R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
PHILIP K.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Sadegh M.
|
First Impressions
Clasificación:
5.0
We need more great customer representatives and managers like Alphonso!
RENITA M.
|
Overall Experience
Clasificación:
5.0
Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company
Edward c.
|
First Impressions
Clasificación:
5.0
Good price, friendly staff
Jennifer A.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Antonio G.
|
First Impressions
Clasificación:
5.0
Great staff, very friendly and helpful.
joshua g.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
BARBARA H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
VANIA M.
|
First Impressions
Clasificación:
5.0
Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you
Michael D.
|
First Impressions
Clasificación:
2.0
I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.
Laura F.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jose a.
|
First Impressions
No se han enviado comentarios para esta ubicación.