Comentarios de los clientes para U-Haul Moving & Storage of Brighton Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Brighton Park

Clasificación general:

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ANGELA R.
Clasificación:

El cliente no dejó un comentario.

VICTORIA Z.
Clasificación:

Charged for 2 days when rental was less than 24 hours. Ridiculous. Will never again rent with U-Haul.

Najee Zaid S.
Clasificación:

We had a very intense snowstorm in Chicago the night before my return date. I was unable to return the trailer until my vehicle was able to make it out of the snow and safely drive in the streets. The entire city was practically on hold for 2-3 days due to reduced staffing in our Streets and Sanitation Department. However, I was charged for 3 days with no consideration for waiving any fees or having compassion towards the situation. Even in my attempt to drop off the trailer the night before my return date, and before the storm picked up very bad, I couldn't get into the lot because it was not salted or plowed. I had to return home. I explained my situation to the manager and staff to no avail. I'm very weary about u-haul right now. I've never had an experience this bad and I've been renting U-hauls for over 10 years.

CALVIN D.
Clasificación:

Good ppl here

Evgenii G.
Clasificación:

El cliente no dejó un comentario.

Anna H.
Clasificación:

Nothing at this time. Thanks, another satisfied customer

DENISE F.
Clasificación:

not knowing the location, and being in the city...to know the facility is in a warehouse looking building, and that parking was across the street would be helpful, as coming from the west it is not as readily noticed.

Darien C.
Clasificación:

Customer service is terrible the assistant manager hung up on me and wouldn't answer when I called back

ALICIA D.
Clasificación:

Be truthful to your customers

RUDOLPH S.
Clasificación:

there was dried up food inside cab, and paperwork from last driver, a sox, and candy wrapper in glove compartment

jennifer g. | Overall Experience |
Clasificación:

Too expensive, and the staff could be better.

ANDRES I.
Clasificación:

The older gentlemen whom was attending the register next to the young lady assisting me was extremely rude and kept commenting on our conversation. He refused to rent me a truck unless I would “provide them with a number to call and verify who I was”? Which has never in the 10 years I have been a customer of the same location occurred. I give a back up number which is on every invoice I've ever gotten but they claim they needed to speak with someone. I felt harassed and let down by the customer service at location the day of my rental. The team did not even pull the truck out of spot to assure cleanliness or to assure the equipment I ordered was in truck. Cab of truck contained garbage in a Burger King bad a smashed can and some balled up pieces of paper. When I asked the man for his name he refused to give it to me, he simply pulled a name tag off the counter next to him and pointed at it. I have no way of knowing what it said as I did not have my glasses with me. Had it been properly placed on his chest like it should have I could've got a glimpse of it when I was closer to the counter.

TERESA D.
Clasificación:

None

TYRONE H.
Clasificación:

Make sure vehicle is clean in side out.

Lisa V.
Clasificación:

Extend hours for customers to use their lockers

JOSE R.
Clasificación:

El cliente no dejó un comentario.

Francisco A.
Clasificación:

El cliente no dejó un comentario.

Reginald D.
Clasificación:

El cliente no dejó un comentario.

NIJELA P.
Clasificación:

El cliente no dejó un comentario.

EDGAR G.
Clasificación:

Excelente Service.

DANIEL O.
Clasificación:

El cliente no dejó un comentario.

MARIA F.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

Very professional & Nice no improvement needed

Edward c. | First Impressions |
Clasificación:

Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company

Patricia F. | Overall Experience |
Clasificación:

I had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.

MARCO Q. | Overall Experience |
Clasificación:

Muchas gracias

Colleen T.
Clasificación:

Beauty Payne called to arrange the drop off of our box. The apartment would not let us leave it there. She arranged for us to rent a truck to bring our belongings to load the U-Box. She was an absolute professional and helped us. She was also incredibly kind. Also, the delivery staff from Pacoima California were very helpful! I highly recommend U-Box.

Aaron T.
Clasificación:

Perfect, perfect, perfect, perfect customer service, go out your way just to deal with these people very worth it

JOSUE C.
Clasificación:

El cliente no dejó un comentario.

MADELEIN L.
Clasificación:

El cliente no dejó un comentario.

Jennifer A. | First Impressions |
Clasificación:

Good price, friendly staff

Kayne Y.
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Everything was perfect except for having to leave the Ubox outside after it had been unpacked for two days, would've strongly preferred same day pick up.

Alejandro A.
Clasificación:

El cliente no dejó un comentario.

Barbara M. | First Impressions |
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Just keep up the good customer service skills

Sheila B.
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El cliente no dejó un comentario.

JOSE B.
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El cliente no dejó un comentario.

KENNETH H.
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El cliente no dejó un comentario.

REID F.
Clasificación:

El cliente no dejó un comentario.

TARESHA T.
Clasificación:

I truely dont do ratings. But uhaul should be aware of the poor service and quality. Everytime i rent a uhaul it is always something. I need you to be aware that i never used dolly was back in the alouf time. I dnt think this is fair how after hr drop off is done.

Tyra S.
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El cliente no dejó un comentario.

KENNETH B.
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El cliente no dejó un comentario.

Carmen M.
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Loved how smooth it all went. Great staff!

RAYMOND C.
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El cliente no dejó un comentario.

FERNANDO B.
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El cliente no dejó un comentario.

MARY L.
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The employees I dealt with were extremely courteous and helpful. My questions were answered in a professional and pleasant manner.

MARIA M.
Clasificación:

El cliente no dejó un comentario.

PABLO R.
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El cliente no dejó un comentario.

Aaron P.
Clasificación:

Better customer service. The service was terrible.

Antonio G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PATRICIA L.
Clasificación:

Great Customer Service Overall. This Team made my move smooth.

SERGIO V.
Clasificación:

El cliente no dejó un comentario.

ERIC H.
Clasificación:

The workers there friendly and try their best to help you.

jose F.
Clasificación:

Just keep the customers happy to these hard times

Tanita M.
Clasificación:

Your associates don't enforce rules for customers wearing a mask. A mandatory mask requirement is on the door and 3 customers in one party were in the store at the time of my return with no mask. Also, I was checked in 30 mins after arriving to drop off equipment and were held accountable for the 30 minute delay checkin.

joshua g. | First Impressions |
Clasificación:

Great staff, very friendly and helpful.

PHILIP C.
Clasificación:

El cliente no dejó un comentario.

JOE R.
Clasificación:

this was the first time i rented a truck, the staff was excellent. answered all question when i picked the truck up and dropped it off very friendly staff

CRISTO O.
Clasificación:

Keep up the good customer service

BRUCE L.
Clasificación:

When someone rents a truck try not to use funds out the account of drivers

Joseph M. | Overall Experience |
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All the employees and managers were top notch!!

THANH L.
Clasificación:

Nicholas Flores was the most amazing person I have ever met not only did he go above and beyond for me he had the best customer service skills. This man deserves a raise

Jennifer S.
Clasificación:

El cliente no dejó un comentario.

olivia l. | First Impressions |
Clasificación:

great workers

ERIC H.
Clasificación:

El cliente no dejó un comentario.

JUAN A.
Clasificación:

It's ridiculous to pay so much for a rental used for around 2 hours

Fernando H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tomas O.
Clasificación:

The people its good person and help good all you need

Dan's H. | Overall Experience |
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Very happy with Office staff 💯

Geoffrey B.
Clasificación:

This location worked perfectly for me. Maybe just a sign indicating the check in location for pickup for first time users.

jorge E.
Clasificación:

El cliente no dejó un comentario.

Romario R.
Clasificación:

El cliente no dejó un comentario.

BARBARA H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CANDIS P.
Clasificación:

El cliente no dejó un comentario.

SANTIAGO U.
Clasificación:

El cliente no dejó un comentario.

MICHAEL T.
Clasificación:

El cliente no dejó un comentario.

VANIA M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

EILEEN G.
Clasificación:

The employee did a great job explaining things to me.

RUBY D.
Clasificación:

Hard to get in contact with them yet they want to charge a late fee like someone has hours to wait for them to pick up the phone!!

EILEEN G.
Clasificación:

I like Brighton Park U Haul, it is in my neighborhood, The trucks/vans are taken care of as best as they can be. I am not sure how many employees they have, but when I was there they only had two and I am sure they could of used another person. I enjoy doing business with them. Keep up the great work.

ERIC H.
Clasificación:

El cliente no dejó un comentario.

Anwaar M.
Clasificación:

El cliente no dejó un comentario.

Anwaar M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

LAWRENCE B.
Clasificación:

El cliente no dejó un comentario.

Thomas D.
Clasificación:

El cliente no dejó un comentario.

Lemar T.
Clasificación:

El cliente no dejó un comentario.

Tyler C.
Clasificación:

El cliente no dejó un comentario.

Fernando S.
Clasificación:

The pickup/dropoff of the U-Box was a bit confusing. There was nobody in the parking lot and I felt a bit helpless at first. Even some quick instructions of where to go or whom to ask for help when arriving there could go a long way!

Ricardo D.
Clasificación:

El cliente no dejó un comentario.

TOMAS O.
Clasificación:

Nice on time

Robert C.
Clasificación:

Determining the pick up location of the rental does not make much sense to me. I was asked for my preferred location and the location I was sent to to pick up my rental was over 30 minutes away. I understand that the pick up location is based upon the availability of trucks but I should only be allowed to select locations that have the truck available the day I need it. The “preferred location” is pointless and just makes the customer think they can get their rental easily. The moment the customer confirms their reservation they are told they have to drive significantly farther away to get their rental. Based upon this I will likely not be using U Haul again.

JOHN N.
Clasificación:

El cliente no dejó un comentario.

John N.
Clasificación:

The lady at the desk was very helpful, professional and courteous.

Casey W.
Clasificación:

El cliente no dejó un comentario.

ASHLEY H.
Clasificación:

El cliente no dejó un comentario.

Dan's H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rosa E.
Clasificación:

Excellent and friendly staff.

Jason W.
Clasificación:

Nothing really. Great experience. Great crew!

Michael K.
Clasificación:

El cliente no dejó un comentario.

ANYELO DEJESUS A.
Clasificación:

El cliente no dejó un comentario.

Rosa E.
Clasificación:

I have used this facilities at least 3 times and the Staff is always very friendly and helpful.

VICTOR G.
Clasificación:

Nothing you did great.. thank you.

elise C.
Clasificación:

I had a lot of trouble getting correct, accurate information. I was told many different, contrasting information for different departments that ultimately led me to hiring an extra service to pick up and move my furniture. I felt as if Uhaul employees were giving me false information to "push me off" to a different time when things were too late to change or alter. From the moment I was making a reservation to when my box arrived, I was given conflicting information from different people (e.g.," I can add a delivery address later" or "I need to wait until the box has shipped to enter a delivery address" or "You cannot ever add a delivery address after the reservation is made"). It felt like once I made a reservation and started this process no one cared to give me accurate information to make informed decisions and that no one knew what anyone else in the company did. I believe having customer service representatives be aware of different departments and their roles, as well as giving customers correct information from the beginning (or just say they don't know) would be best. This moving experience was a nightmare and a headache with too many calls to Uhaul with way too long wait times (once even being hung up on).

Patsy D.
Clasificación:

The experience surely surpassed my expectations. I was in and out in no time and returning the rental after hours couldn't have been more hassle-free. The truck was also spotless when I picked it up. I would highly recommend this location!

Jeffrey H.
Clasificación:

The manager went out of his way to get the truck to us. The previous renter dropped off the truck at a different location, and that location did not open until Saturday at 10 AM. The Brighton Park manager picked up truck at 10, and delivered it to us at our location. That is customer service.

Julio Cesar P.
Clasificación:

El cliente no dejó un comentario.

JOHN F.
Clasificación:

El cliente no dejó un comentario.

Linda H.
Clasificación:

El cliente no dejó un comentario.

Edwin H.
Clasificación:

El cliente no dejó un comentario.

Michael D. | First Impressions |
Clasificación:

Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you

JAIME M.
Clasificación:

El cliente no dejó un comentario.

Ashanti C. | First Impressions |
Clasificación:

Everyone was very nice and helpful great customer service

Elliott S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andrew S. | First Impressions |
Clasificación:

The experience was as I had hoped it would be.

ANDREW S.
Clasificación:

I was having a rough time and was not exactly the easiest customer to deal with. They handled the situation with class and made me feel valued. This was the exact opposite of my experience in Coon Rapids, MN when I picked up the truck. The Brighton Park location saved the Coon Rapids location from losing a customer who moves pretty frequently for work.

ENRIQUE R.
Clasificación:

El cliente no dejó un comentario.

ERIC H.
Clasificación:

El cliente no dejó un comentario.

GLENDA B.
Clasificación:

keep up the good work

Christina V.
Clasificación:

Nicholas Flores had great customer service skills. Professional

Michael M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Henry B. | First Impressions |
Clasificación:

The staff were incredibly helpful and kind.

constance h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laura F. | First Impressions |
Clasificación:

I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.

tearsa V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kendall Z. | Overall Experience |
Clasificación:

The women at the front desk and phones were very friendly and helpful 100% of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.

CRAIG B. | Overall Experience |
Clasificación:

I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.

WILLIAM B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

maria s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kendall Z. | First Impressions |
Clasificación:

Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.

Kylie C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MIGUEL P. | Overall Experience |
Clasificación:

The people at front desk great costomer service! My congrats to them.

jaime m. | Overall Experience |
Clasificación:

Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing great

Kylie C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jose a. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marie M. | Overall Experience |
Clasificación:

The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing who

crystal s. | Overall Experience |
Clasificación:

Only left because I moved to farther location

olivia l. | First Impressions |
Clasificación:

Nice workers Great customer service

LISA R. | First Impressions |
Clasificación:

The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more training

THERESA M. | Overall Experience |
Clasificación:

It was great for them to serve me and my husband the staff was great.

maria r. | First Impressions |
Clasificación:

The young lady that took care of me is good at her job.She has so much to give your company.

Michelle L. | Overall Experience |
Clasificación:

Best decision I made...

CARMEN H. | Overall Experience |
Clasificación:

Every one was always helpful and freindly,

gential m. | First Impressions |
Clasificación:

The manager is the best ALFONZO

Aida R. | Overall Experience |
Clasificación:

I would store in the future. Thank you!

Maurice D. | Overall Experience |
Clasificación:

Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.

Ignatius M. | First Impressions |
Clasificación:

Person that took care of me , plus manager were indeed GREAT !!

Abiathar C. | First Impressions |
Clasificación:

Great

SENYASEN C. | Overall Experience |
Clasificación:

Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak Spanish

idalia c. | Overall Experience |
Clasificación:

Wished there were longer access hours

DYNEISHA R. | Overall Experience |
Clasificación:

I have a reference number to follow up with. I would really appreciate speaking to a manager asap.

abiathar c. | Overall Experience |
Clasificación:

I will be renting a smaller unit hopefully within the next two weeks.

ARMINDA F. | Overall Experience |
Clasificación:

Great people

Alvin S. | Reservation |
Clasificación:

The service was good no issues thanks

Paul M. | Overall Experience |
Clasificación:

Dudely

olivia A M. | Overall Experience |
Clasificación:

Due to cancer I lost my job and instead of working with me they sold my belongings

Cynthia B. | Overall Experience |
Clasificación:

NO

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