Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I'm disatisfied with my rental experience. Basically I was charged a second day of rental for returning my rental 20 mins late. Mind you, couldn't pick it up because of waiting in l in line until 27 mins after scheduled time...
Ellis O.
Clasificación:
3.0
El cliente no dejó un comentario.
Rose B.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Lakesha T.
|
Online Move In
Clasificación:
5.0
It was good
Chakya H.
Clasificación:
5.0
El cliente no dejó un comentario.
Randy J.
Clasificación:
5.0
I’m upset cause you guys charged me for something twice
Eduardo V.
|
Overall Experience
Clasificación:
1.0
My experience was horrible. I reserved the storage online, but when I got to the storage facility the employees were not helpful with giving me the correct storage. They gave me a storage that was occupied by someone else. (4648) I then retain another unit and informed them which unit it was. They never made the correction, so I was forced to pay $200 for a unit I never had and my unit was only $95 plus $10 for insurance. I informed the personal several times in person and by phone that the had me under the wrong unit. Everytime they said they'll correct it, but never did. So basically I was paying someone else storage bill. Then when I went to move out my storage they had the audacity to have a lock on it, but said my storage was listed as unoccupied, so if that's the case WHY DID THEY HAVE A LOCK ON TOP OF MY LOCK?? Smh. I will never use that particular Uhaul storage again (BRIDGEPORT)
Maria W.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
JASMINE D.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
JASMINE D.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
JASMINE D.
|
Overall Experience
Clasificación:
5.0
This location is always great. The people who work here are awesome.
Cally V.
Clasificación:
4.0
El cliente no dejó un comentario.
Mohsin H.
Clasificación:
1.0
Never used your services, someone fraudulently used my ID!!! Will be contacting my attorney.
James P.
Clasificación:
4.0
El cliente no dejó un comentario.
STEVE K.
Clasificación:
4.0
El cliente no dejó un comentario.
Anika K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Robert F.
Clasificación:
2.0
I arrived 40 mins late to pick up my 3 day rental and was told that since I was over 15 mins late they gave away my reservation. This was sorted out by the manager but led to an unreasonable amount of stress for a few minutes.
Caleb C.
Clasificación:
5.0
El cliente no dejó un comentario.
Ramadam A.
Clasificación:
4.0
I received the truck with 1/16 tank of gas. So low i was worried we'd not make it down the street.
Steve Z.
Clasificación:
5.0
El cliente no dejó un comentario.
brianna m.
|
First Impressions
Clasificación:
5.0
The staff was accommodating and polite. Both the pickup and drop-off of the vehicle were smooth and easy. Gracias.
Monica A.
Clasificación:
5.0
El cliente no dejó un comentario.
Hannah S.
Clasificación:
5.0
The Custom Care Representative who closed out my account not only was she professional she was very attentive to my reasons for closing this account. One cannot put a price tag on great service and that is what I received from U-Haul. Thank you.
patricia m.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Mike R.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Aleksander P.
Clasificación:
5.0
The representative that checked me at the Pershing Road location in Chicago was excellent. Very informative and helpful. I will recommend this location and will utilize all of my moving and storage needs at this location.
Amos G.
Clasificación:
3.0
I was given a truck with the side mirror duct taped. As soon as I got on the highway the mirror tilted away from the vehicle. I drove for 1,000 miles without being able to see what was to the right of the vehicle. Also, the driver's door wouldn't close. I had to slam it in a very hard manner to get it to close. I didn't appreciate being given a death trap as my rental vehicle.
Michelle M.
Clasificación:
5.0
El cliente no dejó un comentario.
JosephH W.
Clasificación:
5.0
Easy in and out
alexander S.
Clasificación:
2.0
Storage locker I was assigned had broken locking mechanism, found this AFTER we move stuff in and tried to lock it. Then, when we told manager we were assigned a new storage space that was smaller, and that had a large pillar which made it even smaller. She had told us it was the same size and it was not. Very unsatisfactory!
Anita O.
|
First Impressions
Clasificación:
3.0
The wait time was long. Some of the staff were helpful and others were rude. Definitely need more help.
DIANA V.
|
First Impressions
Clasificación:
5.0
N/C
Derrick F.
Clasificación:
4.0
El cliente no dejó un comentario.
Adnan H.
Clasificación:
5.0
El cliente no dejó un comentario.
Kayla D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Enrque M.
Clasificación:
5.0
El cliente no dejó un comentario.
Karen D.
|
First Impressions
Clasificación:
5.0
Good place to storage at
Joann J.
|
First Impressions
Clasificación:
5.0
Very helpful
Tammy J.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Bridget G.
Clasificación:
4.0
El cliente no dejó un comentario.
RAFAEL S.
Clasificación:
5.0
Would be nice to track the box real time electronically
savant M.
Clasificación:
5.0
El cliente no dejó un comentario.
Latasha H.
Clasificación:
5.0
El cliente no dejó un comentario.
shanice J.
Clasificación:
2.0
This location close before time
I just barely got in to get my truck
Trisa S.
Clasificación:
5.0
El cliente no dejó un comentario.
Chana B.
Clasificación:
5.0
Nothing at all very good service love it
robert B.
Clasificación:
5.0
Needed exhaust system worked on.
Jan C.
Clasificación:
5.0
El cliente no dejó un comentario.
Benita J.
Clasificación:
5.0
las señoritas atendieron muy bien !
Celia V.
Clasificación:
3.0
El cliente no dejó un comentario.
Gerald I.
Clasificación:
5.0
Moving can be a pain but my uhaul rental experience was painless. Gracias
Michael O.
Clasificación:
5.0
I was there Sat 8am and the service was superior and professional. Service was quick and efficient. I look forward to renting again.
RODNEY Y.
Clasificación:
5.0
El cliente no dejó un comentario.
Jan C.
Clasificación:
5.0
El cliente no dejó un comentario.
Ricky C.
Clasificación:
5.0
Customer Service exemplified! Thank UHaul staff!
Donna W.
Clasificación:
5.0
El cliente no dejó un comentario.
ADAUGO O.
Clasificación:
5.0
El cliente no dejó un comentario.
ADAUGO O.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael S.
Clasificación:
5.0
El cliente no dejó un comentario.
Devontae P.
Clasificación:
5.0
Everything worked out great!
Juan A.
Clasificación:
5.0
Everything was great!!!
Marisha M.
Clasificación:
5.0
It all good 👍
Joseph D.
Clasificación:
5.0
The staff in the mornings on Fridays are always friendly and seem to enjoy being there.
Jan C.
Clasificación:
3.0
The vehicle rental had a shattered side mirror which made the driving experience extremely difficult and dangerous as one can not see what traffic was on the side of you. The young lady who took the reservation when I picked up was very knowledgeable.
Marcella W.
Clasificación:
4.0
My first experience at this location was without any snags or setbacks. Everything went smooth from pick up to drop off. No complaints. I was initially concerned when I read prior reviews as far back as 8 months ago. None of those reviews were affirming. However, my experience was nothing like the negative reviews. For that I am grateful!
Cynthia R.
Clasificación:
5.0
The sevice was excellent. The people there was professional, they they help me . I will use that location again.
Sherry B.
Clasificación:
5.0
Customer service person was very nice and helpful they was very respectful .They don't have to improve anything they did a great job I will be back again.
shanette R.
Clasificación:
5.0
El cliente no dejó un comentario.
John D.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael S.
Clasificación:
4.0
El cliente no dejó un comentario.
Briana H.
Clasificación:
5.0
Great customer service. Good people. No complaints.
Eastmon M.
Clasificación:
5.0
El cliente no dejó un comentario.
Lauren A.
Clasificación:
4.0
El cliente no dejó un comentario.
Joseph C.
Clasificación:
5.0
Great service at the drop off location on Pershing
Gretchen Z.
Clasificación:
5.0
El cliente no dejó un comentario.
KIMBERLY G.
Clasificación:
5.0
El cliente no dejó un comentario.
ELIJAH C.
Clasificación:
5.0
El cliente no dejó un comentario.
Jonathan J.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew E.
Clasificación:
5.0
El cliente no dejó un comentario.
cemoumd J.
Clasificación:
2.0
Customer service was awful. Equipment was rusty and unusable to tighten the front tires on the moving trailer
Anees U.
Clasificación:
5.0
El cliente no dejó un comentario.
Neal J.
Clasificación:
4.0
El cliente no dejó un comentario.
Sabino C.
Clasificación:
3.0
The truck was old and dangerous. It was fine for driving in a 30mph speed limit but once we got it on the highway, I had to fight to keep it straight. I couldn't drive over 50mph. The tracking was off, the steering rack was loose, and the entire thing felt like it would fall apart. You shouldn't be sending people out in trucks like that.
Geoffrey H.
Clasificación:
4.0
The problem that I have is not with this location, but with UHaul in general and 665 N. Halstead. They assigned me to a location 2 days before my move which would have been less than 2 miles from my home and in downtown Chicago that is awesome to pick up a 20' truck. I called the location (665 N. Halstead) and spoke to the owner, who said that the truck would be available to me via the mobile app at anytime (I was wanting to pick it up at 7:30am) as I had a long drive ahead after loading the truck. I had read the reviews of this location, and saw many people complaining that the mobile app didn;t work etc... and I asked what if the app didn't work at 7:30am since he didn't open until 9AM and he told me that all I had to do was to call this number and someone would help me. I asked, "so you will answer the phone at 7:30 AM"? to which he replied "YES". Well, I did not feel comfortable and asked UHaul if I could pick up my truck the afternoon prior and they approved that. I even called the owner of 665 N. Halstead to let him know that I would be picking the truck up earlier than originally planned during reg hours and got a voicemail. I left a message and asked him to call back and confirm. No call back. I went to pick up my truck the next day at the scheduled time and to my astonishment, there was no 665 N. Halstead , no building there, no trucks, only an empty lot, and when I called the number no one answered again. I called Uhaul and they tried to call as well and received no answer. Long story short, this put alot of stress on my move, and I was re-routed to another location farther away which was fine but the moving truck that they gave me for my cross country move was dirty, and not a newer truck as they had told me. That was another stresser!! Long story short, I was very disappointed in UHaul and hope that others don't experience what I did!!
linda M.
Clasificación:
5.0
Prefer questions about the truck overall in paper not on my cell
Nina O.
Clasificación:
4.0
El cliente no dejó un comentario.
Elaina W.
Clasificación:
5.0
El cliente no dejó un comentario.
edward M.
Clasificación:
5.0
Everything was good
Dominique G.
Clasificación:
4.0
El cliente no dejó un comentario.
Jimmy T.
Clasificación:
5.0
El cliente no dejó un comentario.
Tenina J.
Clasificación:
5.0
Staff was friendly and helpful. Made note of issues and set trailer for maintenance.
BENJAMIN M.
Clasificación:
1.0
I am a student at UChicago and want to report a ridiculous and unfair rent experience at Uhaul. Uhaul has changed my reserved location without noticing me and charged the mile rate far beyond the real situation. I moved from 1400 E 55th Pl, Chicago, IL 60615 to 1616 E 56th St, Chicago, IL 60637 this Saturday (04/09). Therefore, I reserved a pickup at 5155 S Cottage Grove Ave, Chicago, IL 60615. However, when I arrived at the rental location and was noticed that my reservation has been changed to 431 W Pershing Rd, Chicago, IL 60609. I have not received any notice about that previously. Therefore, our move schedule is a little bit late compared to our initial plan. Our real moving route is (1) 431 W Pershing Rd, Chicago, IL 60609 to 1400 E 55th Pl, Chicago, IL 60615 (5 miles) (2) 1400 E 55th Pl, Chicago, IL 60615 to 1616 E 56th St, Chicago, IL 60637 (0.5 miles) (3) 1616 E 56th St, Chicago, IL 60637 to 431 W Pershing Rd, Chicago, IL 60609 (5 miles) The total route is less than 12 miles but it shows 62 miles in the receipt (see attached). This is totally unfair and unacceptable. Also, the fuel charge is far beyond the previous plan (from a near location 5155 S Cottage Grove Ave, Chicago, IL 60615). Therefore, could you help me investigate this situation? And I need a reasonable explanation and compensation for this situation! Please do not fool the customers!! Thanks,
Songsong L.
Clasificación:
4.0
El cliente no dejó un comentario.
Angel A.
Clasificación:
2.0
When I arrived my truck wasn't ready the gentleman had to run and put gas in it they had to put my pad and appliance dolly. I reserved it in advance to permit me from being late to retrieve my stuff. This made me late for my scheduled pickup time. I was not told that it would not be a full tank of gas I then had to go get more had because it was only 1/4 of a tank. This made me late. It was not professional on your part.
LATASHA M.
Clasificación:
4.0
El cliente no dejó un comentario.
evelyn R.
Clasificación:
3.0
Gas gauge was not correct. We didn't notice until we were on the road. We ended up having to pay double when filling up.
Samantha H.
Clasificación:
5.0
No improvements. Just wanted to recognize Dave who inspected our truck and processed the checkout. He was very friendly and helpful. Made for a pleasant and easy experience.
Tom K.
Clasificación:
3.0
Stefanie was the associate who prepared the paperwork for my Van pickup on 4/6/22 at 4pm. My reading for the gasoline was incorrect. She marked it as a full tank and the gauge indicated 3/4 full. I uploaded the photo of the van dash board and send it over to make the adjustment, but I was still charge for the the gasoline. Also, I returned the van 6:45pm and the store was closed. I was told that the store was scheduled to close at 7pm.
Juan A.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeffrey S.
Clasificación:
1.0
24/7 pickup at 8am. Location didn't have my truck ready and didn't open until 9am so I was stuck in an empty parking lot for an hour. I call customer service, was placed on hold for 30 minutes and no one could help me.
Charles E.
Clasificación:
5.0
I wouldn't change a thing. The team you have at this location is very great! They should all get a raise.
Amari M.
Clasificación:
4.0
I needed a last minute truck, and they had some available, very nice customer service, thank you!
kathy P.
Clasificación:
5.0
I said no about the equipment because, the windshield was cracked, which with certain situations could, lead to a broken windshield.
Yabriein T.
Clasificación:
4.0
El cliente no dejó un comentario.
Shonita W.
Clasificación:
1.0
truck was dirty looked like prior customer may have used it to haul home debris for construction.. almost had no gas! the representative was helpful but equipment was not in good condition when picked up
MARIA C.
Clasificación:
3.0
The staff left the building during my inspection of the truck and when I went back in to let her know there were some things wrong she was gone, I waited and waited and turned out she had left the building because she was driving up behind us. That's not very professional to just leave your place of work unattended for so long. She was very kind though and helped me when she came in. This location is convenient and I will return again :)
Ashley E.
Clasificación:
5.0
The fuel display is not working properly
Tony Z.
Clasificación:
2.0
There is trash strewn across the lot. I called several times to confirm an after hours drop off as the website was not working and NEVER got a call back. It was only after the 5th time I got the call center line that someone helped me. The only reason I was FINALLY helped is that I stated that I REPEATEDLY tried the webssite as well as location to no avail.
Monica B.
Clasificación:
5.0
El cliente no dejó un comentario.
Haylie S.
Clasificación:
3.0
We received a text saying the truck was needed in the area, and when could we return it…Returned the truck a day early, yet didn't get anything prorated as far as a refund. Assume that haul re-rented the truck and collected overlapping fees. Perhaps you should offer a refund for early returns…..
Al R.
Clasificación:
4.0
El cliente no dejó un comentario.
Maurya C.
Clasificación:
5.0
Keep up the good work.
Anita J.
Clasificación:
5.0
Very professional and friendly service. Always willing to help
Dynetta W.
|
Overall Experience
Clasificación:
5.0
My only concern was after one hour on the expressway, the dash said that the driver door was not closed. It scared me to death that the door was going to fall out of the truck. Maintenance is essential, because I didn't know what to do.
Kimberley H.
Clasificación:
5.0
El cliente no dejó un comentario.
Krystal M.
|
First Impressions
Clasificación:
5.0
Polite
Doug L.
Clasificación:
2.0
It took hours to get the truck , then another hour to get the code for the key , then for the truck being 10 minutes late I was charged $61. Plus not a great experience and my storage had messed up and cancel so I couldn't even get my storage unit
Emily H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Cleveland B.
Clasificación:
5.0
El cliente no dejó un comentario.
Madeleine C.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Rashad A.
|
Overall Experience
Clasificación:
2.0
The move out date listed is incorrect. Storage was full of rat droppings. Attempted to bill me on a couple occasions after the move out date. I never received paperwork when I terminated the storage contract. I had a large storage unit and each time I asked to switch to a smaller unit I was told no other units were available.
Tony J.
|
Overall Experience
Clasificación:
5.0
THE PEOPLE THAT WORK HERE ARE VERY NICE AND VERY HELPFUL
Ronald M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
OMAR A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Pilar A.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
leticia m.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Shaina H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MARY W.
|
First Impressions
Clasificación:
5.0
Great job. Got in and out quick. Very helpful.
Joseph Y.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Donna B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
CYNTHIA S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Davion P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
GLORIA W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
danny w.
|
First Impressions
Clasificación:
5.0
Great staff! Really work with you to get things done.
Gabriel P.
|
Overall Experience
Clasificación:
5.0
The staff is always friendly, professional, helpful, and knowledgeable. I have used this location three times now and not only was I satisfied but I would eagerly refer this location to family and friends.
Aleta W.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
Sierra B.
|
Overall Experience
Clasificación:
5.0
I love the area very friendly customer service. Easy access to my storage with plenty space
Dynetta W.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Arnald C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Brittany G.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Zimah G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ANDRENE K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Benjamin L.
|
Overall Experience
Clasificación:
2.0
When I came to empty my storage unit, the lock did not work. Two U-Haul employees were unable to open it, and the lock needed to be sawed open. This delayed the emptying of the unit by one hour, and I had to hire the movers for an extra hour. When I asked the lady at the desk for compensation, she was unwilling to offer me any. I have had this storage unit for almost two years and regularly paid my dues on time. I expect much more professional and efficient service from a big company like U-Haul.
elon H.
|
Overall Experience
Clasificación:
3.0
I am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit
CAMILLE M.
|
First Impressions
Clasificación:
1.0
I received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could've been out 2 hours max so that's why i rated 1 star.
Jalissa S.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Sheri C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jessie A.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Nelton E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
William G.
|
Overall Experience
Clasificación:
2.0
There were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.
Felicia S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Derrick S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Wonly L.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
RAMONA J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
BRANDON H.
|
Overall Experience
Clasificación:
2.0
You got to be kidding me right!!! 😂
pamela m.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Mary Lynn L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jennifer J.
|
Overall Experience
Clasificación:
5.0
Very good business experiences.
Nelton E.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
George F.
|
Overall Experience
Clasificación:
4.0
The person who assisted me (Kevin) was most helpful and informative.
Patricia P.
|
First Impressions
Clasificación:
5.0
Helpful staff and a clean facility
jacob s.
|
First Impressions
Clasificación:
4.0
Wait time is bit bit extensive but I understand😊
Angel is Amazing *****+.
Tasha J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Alicia c.
|
Overall Experience
Clasificación:
5.0
Perfect
TOMAS O.
|
Overall Experience
Clasificación:
5.0
24 hour access should be made for all customers paying at least $100 a month. Gracias.
lauren c.
|
Overall Experience
Clasificación:
2.0
The staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.
Brandon A.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SARIAH J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
VICTOR R.
|
First Impressions
Clasificación:
4.0
The young lady was very perfectly well groomed and we'll mannered and helpful and kind
Imogene L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Mary Lynn L.
|
First Impressions
Clasificación:
4.0
There is a huge pole in the middle of my unit that takes a significant amount of space away from the area
Tiffany R.
|
First Impressions
Clasificación:
5.0
The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.
Richard J.
|
First Impressions
Clasificación:
5.0
Thank you to your helpful staff, especially Stephanie.
ANDREW K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
REGINA R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ariel S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
dominic p.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
John H.
|
Overall Experience
Clasificación:
5.0
Special thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!
Christopher G.
|
Overall Experience
Clasificación:
4.0
I had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.
Sharice J.
|
First Impressions
Clasificación:
5.0
Staff here was always professional and went out of their way to be helpful.
DARRELL P.
|
Overall Experience
Clasificación:
2.0
Just unprofessional. Bad communication.
randie r.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Stephanie B.
|
First Impressions
Clasificación:
1.0
The manager needs customer service training and could use active listening skills. Our reservation was mishandled and we were met with blatant attitude and disrespect for our time. I have been working with corporate customer service to get this resolved for weeks. I hate to leave a bad review but someone should be made aware of the opportunity that continues to exist.
Colleen C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Janay D.
|
Overall Experience
Clasificación:
5.0
The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.
Roland G.
|
First Impressions
Clasificación:
5.0
I've been at this location since it opened and have really enjoyed the team here for storage.
Nicholas L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sharon C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Yuyang J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
GLORIA W.
|
First Impressions
Clasificación:
2.0
There was no access for 2 days. I paid for 24 hour access and was not able to get in. Also the storage unit was not the correct size I requested.
LaShauna P.
|
First Impressions
Clasificación:
5.0
Everything went smooth and was a quick process regarding storage space rental
aquarius l.
|
First Impressions
Clasificación:
5.0
I Loved good customer Service U Haul provided. organized and Professional place of Business. I will Recommend this Location to everyone I know. Thanks Benkita Jenkins Gale Reed
Gail R.
|
Overall Experience
Clasificación:
1.0
I was told that I will receive a refund by canceling the request to attach my car and also returning the truck earlier than required but I still have not received any refund i had to call five times about this order and it was still messed up. overall, this is just poor customer service and I would not recommend it. I am waiting on my refund
Jennifer A.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
andrenne k.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
jOSE A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
jennifer g.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dominique S.
|
Overall Experience
Clasificación:
2.0
I was severly overcharged and only told I would receive a partial refund by Angel the Manager.
darlene b.
|
First Impressions
Clasificación:
5.0
The staff is very helpful! Angel is AMAZINGGGGGGG! She works really well under pressure, she's very good at multi tasking and she care about the customer and the customer's needs. Her and her team go above and beyond to ensure customer satisfaction. I loveeeeee itttt! I pray for promotions and elevation for the staff members there from the men to the women, they were all great! My experience with uhaul is great and I'll highly recommend this specific location to anyone who is need of a unit or a truck. Thank you all so much. Angel and her staff rock!
Ahtiona C.
|
Overall Experience
Clasificación:
5.0
Thank you to the girls in the office. Taylor and the other young lady. You 2 were always so nice and so helpful. God Bless you both.
Jennifer R.
|
Overall Experience
Clasificación:
5.0
On this move I used Uhaul 3 different times. 1 to arrange for help to move, which was Great! Saved my back from moving to the 3rd floor! 2- I rented a van for my small items that I needed an extra day. The staff was really nice. 3rd- 2 young men are the reason I would return. One of them stayed on the phone with me 10 minutes while I waited for my daughter to bring my keys. That was really nice. The other young man was friendly, helpful and answered all my questions and made me laugh even when I was scared when I saw the mouse trap. No mice came home with me. They did when I used another company. Great job Pershing Uhaul!!! I'll see You all again on my next adventure!
Judith G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Shonna P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Stacey F.
|
First Impressions
Clasificación:
5.0
The staff was very patient and helpful and I would recommend them to my family member and friends.
Karen C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jackie K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Mike S.
|
First Impressions
Clasificación:
5.0
Eddie was great
Katrina S.
|
First Impressions
Clasificación:
2.0
Rude and refused to refund any money after close out. Paid for the month only stayed 2days
Anthony I.
|
Overall Experience
Clasificación:
4.0
Staff very pleasant. Allowed me to make small payments some months.
Gail M.
|
Overall Experience
Clasificación:
4.0
I do have a problem as far as paying rental on unit 1349 at location 757030. I usually pay my rental fees via the uhaul app. However, I've been trying to pay on unit 1349 and I can't access the unit and customer service reps at 1-800-go uhaul couldn't find it either!!!! I know I'm late with the payment, however I still want the unit. Please contact me, Lorena Nellum at 312-487-8891.
Lorena N.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ariel S.
|
First Impressions
Clasificación:
5.0
There’s a female manager there who always went above and beyond to assist me with all my facility needs.
Emeka O.
|
Overall Experience
Clasificación:
5.0
It is always a good experience at your locations. Thank you very much.
ROGELIO M.
|
Overall Experience
Clasificación:
4.0
I can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.
Supreme S.
|
First Impressions
Clasificación:
5.0
Extraordinario servicio al cliente
Ellis W.
|
Overall Experience
Clasificación:
5.0
I was very happy.
vernon e.
|
Overall Experience
Clasificación:
1.0
The 2 ladies were very nice and took care of each customer efficiently. However would it being a Saturday and the end/beginning of the month, there should have been more staff available. Waited 1 hour