Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff in the mornings on Fridays are always friendly and seem to enjoy being there.
Jan C.
Clasificación:
3.0
The vehicle rental had a shattered side mirror which made the driving experience extremely difficult and dangerous as one can not see what traffic was on the side of you. The young lady who took the reservation when I picked up was very knowledgeable.
Marcella W.
Clasificación:
4.0
My first experience at this location was without any snags or setbacks. Everything went smooth from pick up to drop off. No complaints. I was initially concerned when I read prior reviews as far back as 8 months ago. None of those reviews were affirming. However, my experience was nothing like the negative reviews. For that I am grateful!
Cynthia R.
Clasificación:
5.0
The sevice was excellent. The people there was professional, they they help me . I will use that location again.
Sherry B.
Clasificación:
5.0
Customer service person was very nice and helpful they was very respectful .They don't have to improve anything they did a great job I will be back again.
shanette R.
Clasificación:
5.0
El cliente no dejó un comentario.
John D.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael S.
Clasificación:
4.0
El cliente no dejó un comentario.
Briana H.
Clasificación:
5.0
Great customer service. Good people. No complaints.
Eastmon M.
Clasificación:
5.0
El cliente no dejó un comentario.
Lauren A.
Clasificación:
4.0
El cliente no dejó un comentario.
Joseph C.
Clasificación:
5.0
Great service at the drop off location on Pershing
Gretchen Z.
Clasificación:
5.0
El cliente no dejó un comentario.
KIMBERLY G.
Clasificación:
5.0
El cliente no dejó un comentario.
ELIJAH C.
Clasificación:
5.0
El cliente no dejó un comentario.
Jonathan J.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew E.
Clasificación:
5.0
El cliente no dejó un comentario.
cemoumd J.
Clasificación:
2.0
Customer service was awful. Equipment was rusty and unusable to tighten the front tires on the moving trailer
Anees U.
Clasificación:
5.0
El cliente no dejó un comentario.
Neal J.
Clasificación:
4.0
El cliente no dejó un comentario.
Sabino C.
Clasificación:
3.0
The truck was old and dangerous. It was fine for driving in a 30mph speed limit but once we got it on the highway, I had to fight to keep it straight. I couldn't drive over 50mph. The tracking was off, the steering rack was loose, and the entire thing felt like it would fall apart. You shouldn't be sending people out in trucks like that.
Geoffrey H.
Clasificación:
4.0
The problem that I have is not with this location, but with UHaul in general and 665 N. Halstead. They assigned me to a location 2 days before my move which would have been less than 2 miles from my home and in downtown Chicago that is awesome to pick up a 20' truck. I called the location (665 N. Halstead) and spoke to the owner, who said that the truck would be available to me via the mobile app at anytime (I was wanting to pick it up at 7:30am) as I had a long drive ahead after loading the truck. I had read the reviews of this location, and saw many people complaining that the mobile app didn;t work etc... and I asked what if the app didn't work at 7:30am since he didn't open until 9AM and he told me that all I had to do was to call this number and someone would help me. I asked, "so you will answer the phone at 7:30 AM"? to which he replied "YES". Well, I did not feel comfortable and asked UHaul if I could pick up my truck the afternoon prior and they approved that. I even called the owner of 665 N. Halstead to let him know that I would be picking the truck up earlier than originally planned during reg hours and got a voicemail. I left a message and asked him to call back and confirm. No call back. I went to pick up my truck the next day at the scheduled time and to my astonishment, there was no 665 N. Halstead , no building there, no trucks, only an empty lot, and when I called the number no one answered again. I called Uhaul and they tried to call as well and received no answer. Long story short, this put alot of stress on my move, and I was re-routed to another location farther away which was fine but the moving truck that they gave me for my cross country move was dirty, and not a newer truck as they had told me. That was another stresser!! Long story short, I was very disappointed in UHaul and hope that others don't experience what I did!!
linda M.
Clasificación:
5.0
Prefer questions about the truck overall in paper not on my cell
Nina O.
Clasificación:
4.0
El cliente no dejó un comentario.
Elaina W.
Clasificación:
5.0
El cliente no dejó un comentario.
edward M.
Clasificación:
5.0
Everything was good
Dominique G.
Clasificación:
4.0
El cliente no dejó un comentario.
Jimmy T.
Clasificación:
5.0
El cliente no dejó un comentario.
Tenina J.
Clasificación:
5.0
Staff was friendly and helpful. Made note of issues and set trailer for maintenance.
BENJAMIN M.
Clasificación:
1.0
I am a student at UChicago and want to report a ridiculous and unfair rent experience at Uhaul. Uhaul has changed my reserved location without noticing me and charged the mile rate far beyond the real situation. I moved from 1400 E 55th Pl, Chicago, IL 60615 to 1616 E 56th St, Chicago, IL 60637 this Saturday (04/09). Therefore, I reserved a pickup at 5155 S Cottage Grove Ave, Chicago, IL 60615. However, when I arrived at the rental location and was noticed that my reservation has been changed to 431 W Pershing Rd, Chicago, IL 60609. I have not received any notice about that previously. Therefore, our move schedule is a little bit late compared to our initial plan. Our real moving route is (1) 431 W Pershing Rd, Chicago, IL 60609 to 1400 E 55th Pl, Chicago, IL 60615 (5 miles) (2) 1400 E 55th Pl, Chicago, IL 60615 to 1616 E 56th St, Chicago, IL 60637 (0.5 miles) (3) 1616 E 56th St, Chicago, IL 60637 to 431 W Pershing Rd, Chicago, IL 60609 (5 miles) The total route is less than 12 miles but it shows 62 miles in the receipt (see attached). This is totally unfair and unacceptable. Also, the fuel charge is far beyond the previous plan (from a near location 5155 S Cottage Grove Ave, Chicago, IL 60615). Therefore, could you help me investigate this situation? And I need a reasonable explanation and compensation for this situation! Please do not fool the customers!! Thanks,
Songsong L.
Clasificación:
4.0
El cliente no dejó un comentario.
Angel A.
Clasificación:
2.0
When I arrived my truck wasn't ready the gentleman had to run and put gas in it they had to put my pad and appliance dolly. I reserved it in advance to permit me from being late to retrieve my stuff. This made me late for my scheduled pickup time. I was not told that it would not be a full tank of gas I then had to go get more had because it was only 1/4 of a tank. This made me late. It was not professional on your part.
LATASHA M.
Clasificación:
4.0
El cliente no dejó un comentario.
evelyn R.
Clasificación:
3.0
Gas gauge was not correct. We didn't notice until we were on the road. We ended up having to pay double when filling up.
Samantha H.
Clasificación:
5.0
No improvements. Just wanted to recognize Dave who inspected our truck and processed the checkout. He was very friendly and helpful. Made for a pleasant and easy experience.
Tom K.
Clasificación:
3.0
Stefanie was the associate who prepared the paperwork for my Van pickup on 4/6/22 at 4pm. My reading for the gasoline was incorrect. She marked it as a full tank and the gauge indicated 3/4 full. I uploaded the photo of the van dash board and send it over to make the adjustment, but I was still charge for the the gasoline. Also, I returned the van 6:45pm and the store was closed. I was told that the store was scheduled to close at 7pm.
Juan A.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeffrey S.
Clasificación:
1.0
24/7 pickup at 8am. Location didn't have my truck ready and didn't open until 9am so I was stuck in an empty parking lot for an hour. I call customer service, was placed on hold for 30 minutes and no one could help me.
Charles E.
Clasificación:
5.0
I wouldn't change a thing. The team you have at this location is very great! They should all get a raise.
Amari M.
Clasificación:
4.0
I needed a last minute truck, and they had some available, very nice customer service, thank you!
kathy P.
Clasificación:
5.0
I said no about the equipment because, the windshield was cracked, which with certain situations could, lead to a broken windshield.
Yabriein T.
Clasificación:
4.0
El cliente no dejó un comentario.
Shonita W.
Clasificación:
1.0
truck was dirty looked like prior customer may have used it to haul home debris for construction.. almost had no gas! the representative was helpful but equipment was not in good condition when picked up
MARIA C.
Clasificación:
3.0
The staff left the building during my inspection of the truck and when I went back in to let her know there were some things wrong she was gone, I waited and waited and turned out she had left the building because she was driving up behind us. That's not very professional to just leave your place of work unattended for so long. She was very kind though and helped me when she came in. This location is convenient and I will return again :)
Ashley E.
Clasificación:
5.0
The fuel display is not working properly
Tony Z.
Clasificación:
2.0
There is trash strewn across the lot. I called several times to confirm an after hours drop off as the website was not working and NEVER got a call back. It was only after the 5th time I got the call center line that someone helped me. The only reason I was FINALLY helped is that I stated that I REPEATEDLY tried the webssite as well as location to no avail.
Monica B.
Clasificación:
5.0
El cliente no dejó un comentario.
Haylie S.
Clasificación:
3.0
We received a text saying the truck was needed in the area, and when could we return it…Returned the truck a day early, yet didn't get anything prorated as far as a refund. Assume that haul re-rented the truck and collected overlapping fees. Perhaps you should offer a refund for early returns…..
Al R.
Clasificación:
4.0
El cliente no dejó un comentario.
Maurya C.
Clasificación:
5.0
Keep up the good work.
Anita J.
Clasificación:
5.0
Very professional and friendly service. Always willing to help
Dynetta W.
|
Overall Experience
Clasificación:
5.0
My only concern was after one hour on the expressway, the dash said that the driver door was not closed. It scared me to death that the door was going to fall out of the truck. Maintenance is essential, because I didn't know what to do.
Kimberley H.
Clasificación:
5.0
El cliente no dejó un comentario.
Krystal M.
|
First Impressions
Clasificación:
5.0
Polite
Doug L.
Clasificación:
2.0
It took hours to get the truck , then another hour to get the code for the key , then for the truck being 10 minutes late I was charged $61. Plus not a great experience and my storage had messed up and cancel so I couldn't even get my storage unit
Emily H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Cleveland B.
Clasificación:
5.0
El cliente no dejó un comentario.
KENDERA G.
Clasificación:
4.0
The staff was very friendly & accommodating. Appreciated them very much as we were almost 4 hours from home and our vehicle was broke down.
ANDREW B.
Clasificación:
5.0
El cliente no dejó un comentario.
Madeleine C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SADE S.
Clasificación:
5.0
PLEASE READ--My original reservation was at a U-Haul located at 5155 S. Cottage Grove, in Chicago IL. The reservation was set for 10:00 A.M. The store was supposed to open at 9:30 A.M. The store never opened (up until 10:30 A.M, which is when I left and drove to another location). Myself and three other customers were patiently waiting. This was very unprofessional. I called customer service and I got a gentleman on the phone that was very rude and could not answer any of my questions. Instead of trying to rectify the problem, he yelled at me and deflected to another person. Which, the person that he transferred me to, was able to rectify the problem. I had a 10:00 A.M.-12:00 P.M., I went over that time and was charged extra due to this location not opening and me having to go to another location. I was not able to get a truck until after 11:00 A.M. from the other location. In this situation, the cost of the rental should have been waived. I asked the young lady about the fee being waived and there was nothing that she could do. I am still looking to get this fee waived. Please contact me ASAP about this matter. Thanks in advance.
Antoine H.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy M.
Clasificación:
5.0
El cliente no dejó un comentario.
Joe P.
Clasificación:
3.0
The person checking the truck back in wasn't particularly friendly. He somewhat seemed like it was annoying that I was dropping the truck off. When I checked in my prior rental there, the service was excellent.
Jesse M.
Clasificación:
5.0
Everything was perfect & associate very polite and helpful.
Tony A.
Clasificación:
5.0
Excellent rental experience. Helpful and friendly staff on site.
Chu H.
Clasificación:
1.0
Customer service was terrible, very rude, nothing was ready. Not open on time.
Michael L.
Clasificación:
5.0
El cliente no dejó un comentario.
Jiarong Z.
Clasificación:
3.0
El cliente no dejó un comentario.
Rashad A.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
paul J.
Clasificación:
5.0
Greg and dave was excellent
NICOLE W.
Clasificación:
5.0
El cliente no dejó un comentario.
MAURICE S.
Clasificación:
5.0
El cliente no dejó un comentario.
Alice M.
Clasificación:
5.0
El cliente no dejó un comentario.
LAMONT D.
Clasificación:
3.0
too far from my house, ~ 1 hour drive
STEVEN K.
Clasificación:
5.0
El cliente no dejó un comentario.
ELADIO V.
Clasificación:
4.0
El cliente no dejó un comentario.
JORDAN C.
Clasificación:
2.0
The move out date listed is incorrect. Storage was full of rat droppings. Attempted to bill me on a couple occasions after the move out date. I never received paperwork when I terminated the storage contract. I had a large storage unit and each time I asked to switch to a smaller unit I was told no other units were available.
Tony J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CRYSTAL W.
Clasificación:
5.0
THE PEOPLE THAT WORK HERE ARE VERY NICE AND VERY HELPFUL
Ronald M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
OMAR A.
|
Overall Experience
Clasificación:
1.0
No. They held on to my key and checked in my uhaul a week after. Then have given me the run around to fix it.
JHERI B.
Clasificación:
5.0
David was the only one working at 7:10 AM. He had multiple people waiting on him, to include myself. I observed him balance processing paperwork, going out connecting hitches, apologizing to customer tor making them wait .. while all the time he kept a smile and his composure! What an employee!!! The manager must have known that his location was going to be busy that morning, but yet he wasn't there (I asked) .. it was just David! Great work David!!!
lynn W.
Clasificación:
5.0
El cliente no dejó un comentario.
FERNANDO Z.
Clasificación:
5.0
El cliente no dejó un comentario.
STEPHEN M.
Clasificación:
5.0
El cliente no dejó un comentario.
VICTORIA P.
Clasificación:
5.0
El cliente no dejó un comentario.
Pilar A.
|
First Impressions
Clasificación:
5.0
This location is always organized and professional. Keep up the good work.
Darrell P.
Clasificación:
4.0
Need more help. The gentleman on Tuesday morning did his best but people were waiting a while
MICHAEL W.
Clasificación:
3.0
The truck gas gauge wasn't working properly and the truck was so dirty barely see out the windows and the side mirror was broken I noticed it after I pulled out because I was rushing and the mileage gauge changed every second that I video taped it this was the worst UHaul I have ever been to and my last
BRENDA M.
Clasificación:
5.0
Excelente
TOMAS O.
Clasificación:
5.0
El cliente no dejó un comentario.
Cornelius R.
Clasificación:
5.0
Wonderful staff!
SENORIA H.
Clasificación:
5.0
El cliente no dejó un comentario.
STEVEN N.
Clasificación:
4.0
El cliente no dejó un comentario.
Charles M.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew B.
Clasificación:
5.0
Everyone that day was great the customer service was excellent David was great I forgot the other guys name and the girl that was on in the morning and the one in the evening they were wonderful
CINDY K.
Clasificación:
5.0
Nothing, THIS STORE IS THE BEST! THEY made our moving experience a breeze! U-haul has good people very knowledgeable. They have patience. I notice them with the customers in the store. No one upset. Every customer was handle in the same manner with care & respect . I was very satisfied and this is the Only uhal I'm going to use! Our rep was David, but I noticed all the employees with other customers and everyone was happy! Best experience Ever! Thank you. Gracias
GERALDA M.
Clasificación:
5.0
El cliente no dejó un comentario.
leticia m.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas K.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL H.
Clasificación:
5.0
El cliente no dejó un comentario.
BENNIE W.
Clasificación:
5.0
El cliente no dejó un comentario.
Diane J.
Clasificación:
4.0
El cliente no dejó un comentario.
Shaina H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MARY W.
|
First Impressions
Clasificación:
5.0
Great job. Got in and out quick. Very helpful.
Joseph Y.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Donna B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
CYNTHIA S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Davion P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
GLORIA W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
danny w.
|
First Impressions
Clasificación:
5.0
Great staff! Really work with you to get things done.
Gabriel P.
|
Overall Experience
Clasificación:
5.0
The staff is always friendly, professional, helpful, and knowledgeable. I have used this location three times now and not only was I satisfied but I would eagerly refer this location to family and friends.
Aleta W.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
Sierra B.
|
Overall Experience
Clasificación:
5.0
I love the area very friendly customer service. Easy access to my storage with plenty space
Dynetta W.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Arnald C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Brittany G.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Zimah G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ANDRENE K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Benjamin L.
|
Overall Experience
Clasificación:
2.0
When I came to empty my storage unit, the lock did not work. Two U-Haul employees were unable to open it, and the lock needed to be sawed open. This delayed the emptying of the unit by one hour, and I had to hire the movers for an extra hour. When I asked the lady at the desk for compensation, she was unwilling to offer me any. I have had this storage unit for almost two years and regularly paid my dues on time. I expect much more professional and efficient service from a big company like U-Haul.
elon H.
|
Overall Experience
Clasificación:
3.0
I am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit
CAMILLE M.
|
First Impressions
Clasificación:
1.0
I received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could've been out 2 hours max so that's why i rated 1 star.
Jalissa S.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Sheri C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jessie A.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Nelton E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
William G.
|
Overall Experience
Clasificación:
2.0
There were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.
Felicia S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Derrick S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Wonly L.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
RAMONA J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
BRANDON H.
|
Overall Experience
Clasificación:
2.0
You got to be kidding me right!!! 😂
pamela m.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Mary Lynn L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jennifer J.
|
Overall Experience
Clasificación:
5.0
Very good business experiences.
Nelton E.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
George F.
|
Overall Experience
Clasificación:
4.0
The person who assisted me (Kevin) was most helpful and informative.
Patricia P.
|
First Impressions
Clasificación:
5.0
Helpful staff and a clean facility
jacob s.
|
First Impressions
Clasificación:
4.0
Wait time is bit bit extensive but I understand😊
Angel is Amazing *****+.
Tasha J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Alicia c.
|
Overall Experience
Clasificación:
5.0
Perfect
TOMAS O.
|
Overall Experience
Clasificación:
5.0
24 hour access should be made for all customers paying at least $100 a month. Gracias.
lauren c.
|
Overall Experience
Clasificación:
2.0
The staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.
Brandon A.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SARIAH J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
VICTOR R.
|
First Impressions
Clasificación:
4.0
The young lady was very perfectly well groomed and we'll mannered and helpful and kind
Imogene L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Mary Lynn L.
|
First Impressions
Clasificación:
4.0
There is a huge pole in the middle of my unit that takes a significant amount of space away from the area
Tiffany R.
|
First Impressions
Clasificación:
5.0
The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.
Richard J.
|
First Impressions
Clasificación:
5.0
Thank you to your helpful staff, especially Stephanie.
ANDREW K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
REGINA R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ariel S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
dominic p.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
John H.
|
Overall Experience
Clasificación:
5.0
Special thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!
Christopher G.
|
Overall Experience
Clasificación:
4.0
I had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.
Sharice J.
|
First Impressions
Clasificación:
5.0
Staff here was always professional and went out of their way to be helpful.
DARRELL P.
|
Overall Experience
Clasificación:
2.0
Just unprofessional. Bad communication.
randie r.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Stephanie B.
|
First Impressions
Clasificación:
1.0
The manager needs customer service training and could use active listening skills. Our reservation was mishandled and we were met with blatant attitude and disrespect for our time. I have been working with corporate customer service to get this resolved for weeks. I hate to leave a bad review but someone should be made aware of the opportunity that continues to exist.
Colleen C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Janay D.
|
Overall Experience
Clasificación:
5.0
The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.
Roland G.
|
First Impressions
Clasificación:
5.0
I've been at this location since it opened and have really enjoyed the team here for storage.
Nicholas L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sharon C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Yuyang J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
GLORIA W.
|
First Impressions
Clasificación:
2.0
There was no access for 2 days. I paid for 24 hour access and was not able to get in. Also the storage unit was not the correct size I requested.
LaShauna P.
|
First Impressions
Clasificación:
5.0
Everything went smooth and was a quick process regarding storage space rental
aquarius l.
|
First Impressions
Clasificación:
5.0
I Loved good customer Service U Haul provided. organized and Professional place of Business. I will Recommend this Location to everyone I know. Thanks Benkita Jenkins Gale Reed
Gail R.
|
Overall Experience
Clasificación:
1.0
I was told that I will receive a refund by canceling the request to attach my car and also returning the truck earlier than required but I still have not received any refund i had to call five times about this order and it was still messed up. overall, this is just poor customer service and I would not recommend it. I am waiting on my refund
Jennifer A.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
andrenne k.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
jOSE A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
jennifer g.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dominique S.
|
Overall Experience
Clasificación:
2.0
I was severly overcharged and only told I would receive a partial refund by Angel the Manager.
darlene b.
|
First Impressions
Clasificación:
5.0
The staff is very helpful! Angel is AMAZINGGGGGGG! She works really well under pressure, she's very good at multi tasking and she care about the customer and the customer's needs. Her and her team go above and beyond to ensure customer satisfaction. I loveeeeee itttt! I pray for promotions and elevation for the staff members there from the men to the women, they were all great! My experience with uhaul is great and I'll highly recommend this specific location to anyone who is need of a unit or a truck. Thank you all so much. Angel and her staff rock!
Ahtiona C.
|
Overall Experience
Clasificación:
5.0
Thank you to the girls in the office. Taylor and the other young lady. You 2 were always so nice and so helpful. God Bless you both.
Jennifer R.
|
Overall Experience
Clasificación:
5.0
On this move I used Uhaul 3 different times. 1 to arrange for help to move, which was Great! Saved my back from moving to the 3rd floor! 2- I rented a van for my small items that I needed an extra day. The staff was really nice. 3rd- 2 young men are the reason I would return. One of them stayed on the phone with me 10 minutes while I waited for my daughter to bring my keys. That was really nice. The other young man was friendly, helpful and answered all my questions and made me laugh even when I was scared when I saw the mouse trap. No mice came home with me. They did when I used another company. Great job Pershing Uhaul!!! I'll see You all again on my next adventure!
Judith G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Shonna P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Stacey F.
|
First Impressions
Clasificación:
5.0
The staff was very patient and helpful and I would recommend them to my family member and friends.
Karen C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jackie K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Mike S.
|
First Impressions
Clasificación:
5.0
Eddie was great
Katrina S.
|
First Impressions
Clasificación:
2.0
Rude and refused to refund any money after close out. Paid for the month only stayed 2days
Anthony I.
|
Overall Experience
Clasificación:
4.0
Staff very pleasant. Allowed me to make small payments some months.
Gail M.
|
Overall Experience
Clasificación:
4.0
I do have a problem as far as paying rental on unit 1349 at location 757030. I usually pay my rental fees via the uhaul app. However, I've been trying to pay on unit 1349 and I can't access the unit and customer service reps at 1-800-go uhaul couldn't find it either!!!! I know I'm late with the payment, however I still want the unit. Please contact me, Lorena Nellum at 312-487-8891.
Lorena N.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ariel S.
|
First Impressions
Clasificación:
5.0
There’s a female manager there who always went above and beyond to assist me with all my facility needs.
Emeka O.
|
Overall Experience
Clasificación:
5.0
It is always a good experience at your locations. Thank you very much.
ROGELIO M.
|
Overall Experience
Clasificación:
4.0
I can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.
Supreme S.
|
First Impressions
Clasificación:
5.0
Extraordinario servicio al cliente
Ellis W.
|
Overall Experience
Clasificación:
5.0
I was very happy.
vernon e.
|
Overall Experience
Clasificación:
1.0
The 2 ladies were very nice and took care of each customer efficiently. However would it being a Saturday and the end/beginning of the month, there should have been more staff available. Waited 1 hour
Sharon C.
|
First Impressions
Clasificación:
4.0
The location is very convenient. Staff was friendly and helpful.
margarita H.
|
Overall Experience
Clasificación:
1.0
Absolutely terrible. I will be taking legal action very soon!
Tony C.
|
Overall Experience
Clasificación:
1.0
I wasn't told I needed an access key for after hours moved. I assumed since the truck was reserved in the evening, in the middle of my move I was locked out. my storage was open unlocked
Erica W.
|
Overall Experience
Clasificación:
4.0
Eddie has really good service
arnita C.
|
First Impressions
Clasificación:
5.0
The staff was wonderful.
bessie t.
|
First Impressions
Clasificación:
5.0
Everyone at this location was helpful and nice.
Lavenia B.
|
Overall Experience
Clasificación:
5.0
Extraordinario servicio al cliente
Katherine C.
|
First Impressions
Clasificación:
5.0
N/C
NYZERA F.
|
First Impressions
Clasificación:
5.0
Linda went above and beyond to help very friendly
Donna B.
|
First Impressions
Clasificación:
5.0
Everything was excellent from beginning to the end
natasha l.
|
Overall Experience
Clasificación:
5.0
I really enjoyed my experience with U-haul. I rented a trailer from MS to Chicago. When I arrived at the facility my storage was ready. And the staff was polite and helpful.
Mary J.
|
Overall Experience
Clasificación:
4.0
Very pleasant environment.
Gail M.
|
First Impressions
Clasificación:
3.0
I am only giving this place an average due to the building itself. Customer service was horrible starting with the average worker all the way up to the manager Angel. Would rather deal w/ another comp
Miranda N.
|
Overall Experience
Clasificación:
1.0
The wait was horrible only one worker and she couldn't do it on her own.it was really bad
Ellis W.
|
First Impressions
Clasificación:
5.0
Overall great service.
thomas r.
|
Overall Experience
Clasificación:
2.0
It was good service getting everything set up. Once I moved out of storage they over charged me 3 months. It was a huge hassle in getting my money refunded.
Elaine C.
|
Overall Experience
Clasificación:
5.0
The young lady who assisted me on my last day was so nice a helpful. She was very patient with the line she had all by herself. If I had to add anything to this place it would be more workers like her
Tanika H.
|
Overall Experience
Clasificación:
5.0
Very nice and straight to the point .
randie r.
|
First Impressions
Clasificación:
5.0
Excellent customer service & fast service
natasha l.
|
First Impressions
Clasificación:
5.0
Good job
David S.
|
First Impressions
Clasificación:
5.0
This UHaul facility was an excellent choice for my needs.The Manager Ms.Angel Lyles is one of the most competent hardworking person I’ve met in a while,excellent attitude,knowledgeable,helpful.
john d.
|
Overall Experience
Clasificación:
5.0
The General Manager (Angel) was very helpful while she took care of several customers in record time. And the young lady (Taylor) that was working with her performed her duties well.
Mary J.
|
First Impressions
Clasificación:
5.0
Angel was very courteous, professional and friendly. Fast service and the building was very clean. ¡Gracias!
Meekin F.
|
First Impressions
Clasificación:
5.0
Everything was thoroughly explained...
sabeel e.
|
First Impressions
Clasificación:
5.0
Service was above and beyond. I was very happy with how I was treated. I will definitely use their services again.
ADDIE C.
|
Overall Experience
Clasificación:
5.0
I was glad to find out that we had one in our neighborhood. Everyone was very Friendly and Nice. Thank you for your Service.
Glenda J.
|
First Impressions
Clasificación:
5.0
Thanks Angel &Beauty you two rockkkkkkk
ROBBIN M.
|
Overall Experience
Clasificación:
1.0
Hey so my stuff pictures of my kids my baseball cards and stuff I have on a kid I've been sick and I asked him I've been in and out of the hospital and when I called them they said they weren't going
mike r.
|
Overall Experience
Clasificación:
5.0
THERE WERE MOUSE DROPPINGS IN OUR STORAGE UNIT AND WE NEVER HAD MICE. ALL IN ALL, I APPRECIATE HAVING A PLACE TO STORE WITH SUCH KIND PEOPLE. VERY PROFESSIONAL. THANK YOU,
DEBRA P.
|
Overall Experience
Clasificación:
4.0
Keep up the good work
Anthony A.
|
Overall Experience
Clasificación:
5.0
I was very pleased with this location The staff was awesome, so friendly helpful and KIND . I was so happy I had chosen that location . Thanks for having awesome staff
Lenora G.
|
Overall Experience
Clasificación:
5.0
The onsite representative was professional and courteous, she went above and beyond my expectations. The facilities are clean, secure and well maintained.
Alonzo D. | Reservación
Clasificación:
2.0
Charged for cleaning in error after being told I was good to go upon returning the van.
Crystal L.
|
Overall Experience
Clasificación:
3.0
I moved out of the storage 8/16 and i got letter every week saying my rent is late. You all sh ou uld know when a person move in and out . That did feel good opening up letter saying you late.
shirley p.
|
Overall Experience
Clasificación:
4.0
Gracias.
Quiaria R.
|
Overall Experience
Clasificación:
1.0
Waited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.
olamide m. | Reservación
Clasificación:
5.0
We had movers who interacted with the staff. I never went to the facility but received several phone calls with updates on our boxes and our movers were able to pick up and return them on time easily.
Clare D.
|
Overall Experience
Clasificación:
5.0
Everything nice, could use more employees on site
VICTORIA C. | Reservación
Clasificación:
5.0
Great staff
RONALD C.
|
Overall Experience
Clasificación:
5.0
Gracias
dominique s.
|
Overall Experience
Clasificación:
4.0
The only problem was. I check put 4/6/2018. But they are still calling for april and may bill.
Rob B.
|
Overall Experience
Clasificación:
5.0
I would definitely use your facility again .
Samuel L.
|
Overall Experience
No se han enviado comentarios para esta ubicación.