El cliente no dejó un comentario.David S.
Customer Reviews for U-Haul Moving & Storage of Bricktown
Oklahoma City, OK 73129
(West Of Bass Pro Shop)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The General Manager was very nice when I returned the vehicle and told me to contact him anytime when our company needs multiple vehicles on our busy holidays. He made sure that I was happy with the experience. ¡Gracias!Bernard R.
El cliente no dejó un comentario.DARLA H.
The payment machines wouldn't work for us as the screens froze and the staff had to manually enter our information. The customer service was lacking, somewhat understandably so as they were both getting frustrated with the inadequate machines. It took over 45 minutes from arrival for us to get our equipment. The equipment itself was fine.Marta D.
El cliente no dejó un comentario.Karen P.
El cliente no dejó un comentario.shawn P.
El cliente no dejó un comentario.Audriannia B.
Very helpful employees, easy to dealTerry K.
Staff was friendly,knowledgeable and professional. Would recommend to everyone.CLEO ann A. | First Impressions
Great service. Great experience.Ross A.
Maintain your trucksAndrew S.
Rep was very friendly and engaging.SERGIO A.
Equipment clean and in good repair. Pleasant helpful Manager and other up front personnel would recommend to my friends.Pamela P.
El cliente no dejó un comentario.Shanda S.
keep doing what you are doing. Great experience with your team.Benito D.
the reservation system was down when i dropped off. I checked the van in at noonish on a Sunday and the reservation system didn't pick it up until monday morning.Douglas T.
Owner was very helpful and hands on. I would use this site every time for moving and storage needs.John M.
Came in on saturday and was told you had nothing my area so I reserved a van for sunday only to return on sunday to be told that the system was down and you have no backup in place to deal with a loss of I.T. I had to make a reservation early monday and was later in the day finally able to get a van. Taking 3 days and 3 separate tries, 2 of them reservations, before getting a van definitely falls in the "below average" rating.Nicholas B.
El cliente no dejó un comentario.Natalie C.
El cliente no dejó un comentario.Craig N.
El cliente no dejó un comentario.Zachary F.
The employee who helped us, Chance Long, was very nice, helpful, and did an excellent job. He helped me in the days prior to the move get boxes to my car as well. Thanks for helping make moving less stressful!Sean O.
Your "quick" mobile pick-up program sucks ass. It was total confusion, our truck was blocked in, no one was masked, I was made late to my appointment because of all the steps I had to perform at the pick up site... taking pictures, uploading pictures, blah, blah, blah.Kim L.
Wasn't told about the $20 after hours fee, I WON'T USE UHAUL AGAIN IM ON A FIXED BUDGET AND NOT A HAPPY CUSTOMERWindi H.
Keep up the great work!ALEXANDER S.
El cliente no dejó un comentario.kyisha S.
El cliente no dejó un comentario.CAROL W. | First Impressions
Brick town location Okc KEEP DOING WHAT YOU GUYS ARE DOING...now this is above and BEYONDCarol W.
Things run smoothly there has a great experience and you guys worked with me and made me not stress on my trip thank you so much I will definitely be back. And I would definitely recommend you guys to friends and familyIgnacio L.
Nice people easy rentMichael G.
El cliente no dejó un comentario.Joel K.
El cliente no dejó un comentario.Brittany R.
The lady that assist me with my online reservation at the store was friendly, helpful and pleasant.Oklahoma halfway H.
El cliente no dejó un comentario.Richard F.
I can't think of anything else to add at this time.DONALD H.
El cliente no dejó un comentario.Adam B.
The procces of getting my truck was very inconvenient, had to go to multiple locations to get it, my truck i scheduled for was not ready at time i reserved itDante S.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.Mark S.
Great customer service, entire staff very friendly and professional.Terry L.
El cliente no dejó un comentario.Crissa E.
El cliente no dejó un comentario.Ron B.
Great experiences in my choice of rentals. The crew open promptly at 7:00am. The area was clean & neat inside & out.Damon W.
El cliente no dejó un comentario.Billy W.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.KAREN LANGLOIS S.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Anthony I.
If the tank of gas is returned with more gas than originally when pick up, there should be a credit towards the final balance due. Because U-haul always charge for gas if it is less than when pick up u-haul truck.Manuel S.
AAAA plusAnthony F.
El cliente no dejó un comentario.Edward M. | Overall Experience
Awesome service 10/10 alwaysAnthony F.
El cliente no dejó un comentario.CURTIS H G.
Owner personal appeal, attentiveness, willingness to help, and cheerful spirit highlighted the all-in-door perfectly setup storage center. I'm military and perform all my moves DIY ... by-far the most convenient and accommodating move yet! I wish I could share pictures of the storage setup!Curtis G. | First Impressions
El cliente no dejó un comentario.David B.
Dont fucking text at 4:10AM!!!!! It wakes people up.SEAN V.
The service guy was very helpful and understanding howMARIA C.
Very nice short female with glasses. Tall white guy very helpful. Very positive energy. Congrats on great customer service.Carlos D.
Great serviceFreddy H.
Roy was unbelievable and super healpfulJeremy D. | First Impressions
Was told that it was an option to drop off in the evening. Also, was told an attendant would unattached the trailer for me. Wasn't informed that I would be charged $20. I keep receiving emails with extra charges that I wasn't told about. A little heads up would be nice so that could be avoided.Amy R.
There is no improvement needed!! Everyone that I had an encounter with was very knowledgeable, courteous, and professional!!! Thank you, U-HAUL FAMILY!!Lynicia F.
I got kicked out of my unit and evicted even so there's no reason for eviction. As I was always on time and in full all payments due for renting unit. I was also harassed as though I was a suspect and a burglary that had occurred in the same storage facility though I was exonerated not guilty of anything except being aggravated at being locked out of my unit when I needed in my unit for my tools for work. I lost money because of their incompetence. Never so much an apology for trespassing on my business by locking me out when there was no proof that I had anything to do with their security breach. I I was left with an eviction letter on my unit door with no reason as to why I must leave. Then after I left three days after I got said notice I had started to receive late payment notices failure to pay rent and threats of locking me out from my stuff even though I had already moved everything out. I would like to know that there is some sort of checks and balances for customers who are loyal and spend more time and earnings with the contingent that U-Haul Nationwide provide. I have thought about PR but it's also thought that two wrongs don't make a right I'm going to try and rent a truck from you guys tomorrow again but not from bricktown of course but where I move to the other side of town American Storage in Oklahoma City number 3 have been the best they could be as Representatives of U-Haul and it's family tree.Michael J. | Overall Experience
El cliente no dejó un comentario.Jeremy S.
Did work with me on a payment plan and still got charge for late fee after explaining my situation. It was hard to speak to a manager. I requested to speak to one never called me back. So i had to moved my household goods to another storage and that was cheaper that I coukd afford.Shawnquise G. | Overall Experience
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Julie A.
El cliente no dejó un comentario.Shane S.
A very nice facility, I'll be using them in the futureDavid A.
We were greeted by a very friendly and professional employee upon arrival. Exceptional customer service!John S.
Your webpage or app sucks!John V.
The worker didn't hook the trailer up right. As I was going dowN the highway the trailer came off and damaged my bumper.Deborah B.
Staff was excellent would recommend based on staff alonesean J.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Dylan R.
I was charged for gas and i returned the truck with the same amount that was in it when i picked it up.DEONNA S.
At the 100 SE 2nd St location i had no issues. BUT i had earlier made a reservation for the NW expressway location which is closer to my house. I did not have a mask in my coat and was told by the man that i must leave. (He was wearing his mask below his nose). I believe the manager woman walked in(not wearing a mask) and told me that i must leave. I said i had reserved the truck and wanted it. She told me i could go outside and get the truck online( it was 30 degrees with a good wind blowing.) I was dropped off and my car was not nearby. I asked that they either rent me the truck or text me something showing that they had refused service (because i was afraid that i would be charged anyway for the rental). Both employees refused to do this. The woman told me to just get out and was totally unreasonable. SO i went to the Bricktown location where i was told that my reservation had been canceled.. The Bricktown location(100 SE 2nd S) was very friendly.LUTHER M.
Thank you so much Roy for your assistance and Outstanding Customer Service. You offered Service that you did not have to. Prayers and Blessings be with you always.Joslyn P.
Roy made this moving experience so much easier with his experience and kind adviceMATTHEW H.
There was a significant time delay in picking up and dropping off the equipment. Only one employee was working (she was nice), however the location was very busy which resulted in a long wait (half hour) to return the equipment. More staff need to be at this location to improve the experience.Matthew T.
El cliente no dejó un comentario.SAMUEL R.
El cliente no dejó un comentario.Stanley L.
The van I rented had no oil and started to smoke. I had to put oil in it. I really want my money backJuan B.
El cliente no dejó un comentario.Allen A.
El cliente no dejó un comentario.Hannah B.
The representative who assisted me could have been friendly and a bit less abrasive. Also, the security guard needs to be less assuming in his actions. My partner and I felt very uncomfortable when he came around the counter and stood near us during the whole transaction. When I came in right after the previous customers, he had remained behind the counter. Please mention that. Gracias.Tiara W.
Love the Internet check in to return without waiting in line wonderful experience next time I will try checking out and I am without going inside and waiting in line whoever thought this up definitely improve the user friendliness of U-HaulSarge B.
The staff at the Bricktown location was fantastic. They were polite, courteous, and professional. Why I rated the experience as average is because this location did not have an appliance dolly. We requested the truck and the appliance dolly because we were moving appliances. It does not make sense to allow customers to request the items if you cannot guarantee they will be available!!! Also, why would you have a system that sets your employees up for failure? The staff was apologetic; they did not have the items we requested but did allow us to use a furniture dolly at no charge.Joshua J.
El cliente no dejó un comentario.Mason G.
Very polite and completely took care of me and helped me with my rental great service will come back next time for sureRonald A.
Polite and helpful staff. Access to storage spaces very convenient while being secure. Highly recommend this facility for your storage needs.Jake B. | Overall Experience
Let people know when the office closes. I had a trailer booked for return at 6pm. Got there before 6:00 and the office was closed. The on-line return procedure for mobile devices was clunky and a bad user experience. The office personnel should have let me know the office was closed and alerted me to the need to use the on-line return procedure. And that procedure needs a re-design.Dan E.
El cliente no dejó un comentario.Robert K.
Could not access roll up door when moving in.Vanessa L. | First Impressions
El cliente no dejó un comentario.CRYSTAL C.
El cliente no dejó un comentario.Johnny M.
El cliente no dejó un comentario.ERICK P.
El cliente no dejó un comentario.MARK G.
El cliente no dejó un comentario.Savannah S.
El cliente no dejó un comentario.angelia W.
El cliente no dejó un comentario.TOAN N.
Although it's been over a decade since I moved in to the Bricktown - OKC facility by chance wanted to go to Southern California hoping to find work but, didn't have the complete financial means to move across the US with the U-Haul trailer & truck! I'm glad I did and was able to pay my lien off slowly but, surely over time. My greatest wish about that warm March day was how friendly the staff under Lonnie was and under Roy continue to be. Thanks for the U-Haul equivalent to PODS, U-Box! Because truthfully I really need this product in the past and present and someday as an empty-nester for the future! Thanks and hope to retrieve my belongings soon and get what's left of them after the fire and water damage in a slightly good condition. If, not no fair no foul: forgot about changing weather in OKC and the southern Great Plains! Thanks and hopefully will be there in person sometime in mid to late 2021! At least tornado season here as well as there! Thank you for all you have done for me it well appreciated!LESLIE A H. | First Impressions
Excellent facility and all staff were absolutely amazing, helpful and informative!AMIE C. | Overall Experience
El cliente no dejó un comentario.Elmer P.
Friendly with great customer service. Attractive and clean facilities. Makes moving an almost pleasant experience.Don D.
El cliente no dejó un comentario.ANGELA S.
Upon arrival, I was told that my reserved truck was not on the premises. The unhelpful associate (Shawn), who was wearing an NRA hat and seemed annoyed that I interrupted his conversation on his cell phone. After telling me that I might have to drive quite far to a location with the same size vehicle, another customer arrived with the same issue of his reserved vehicle no being on the premises. The other associate was quite helpful and immediately offered that customer a free upgrade to a larger vehicle that was on site. I had to make the same suggestion to the associate helping me before it dawned on him that he should do that. The appliance dolly I reserved was also not on the premises and I had to drive 10 miles out of the way to retrieve it. A thoroughly annoying experience with an otherwise solid company. The associate who helped me needs significant retraining in order to perform his job effectively.Kyle B.
Wonderful customer service by the GM. Very accommodating for last minute changes.Rebecca H.
El cliente no dejó un comentario.Juan J.
El cliente no dejó un comentario.Abigail B.
El cliente no dejó un comentario.Antoinette R. | Overall Experience
Excellent customer service, a pleasure to do business with!Stephanie L. | First Impressions
El cliente no dejó un comentario.Aaron C. | First Impressions
Loved the helpful staffAlyson H. | Overall Experience
Roy and his staff are FANTASTIC!! They went Above and Beyond at every turn to make things easy for my family. We arrived with Three loaded Trucks that each had a car hauler behind it and they got us right in and set up with storage in record time even thought they were short handed that day. They even let us use a pallet jack for some very heavy items and helped with a forklift to move a couple safes. And, when it came time to move our belongings to the new house, Roy even assisted with backing the truck up to the loading dock for my niece. All-in-all, They made a very stressful move that much easier for us and I Highly recommend them.Guy B. | Overall Experience
The upfront reservation and storage experience was great. People on the phone were courteous. We had arranged to store our college student's items , with the 1st month free option extended, and someone local brought the items to storage on our behalf, in March. Upon arrival, in August, to remove the items from storage, it was a frustrating experience. We had a 4pm reservation to pickup a van. We had to look outside to find someone working. The van wasn't available. The person working was not courteous. We were told we could have a small truck for the same price, but ended up having to pay more for insurance. We said we hadn't been there, so we weren't familiar, and so were given a map, and had to figure out everything on our own. When we came in to check out, after getting items, the employee had earbuds in at the desk. We had to ask/figure out what to do with the ramp at truck bay. Overall, that day was frustrating.sara m. | Overall Experience
El cliente no dejó un comentario.Kenny K. | Overall Experience
There is no lighting in the the storageAlyson H. | First Impressions
El cliente no dejó un comentario.Randey H. | Overall Experience
Wonderful and very helpful staff. Gave a 5 star review on Google.dora s. | First Impressions
I could not have asked for better service and very personable staff.Deloris J. | Overall Experience
The staff was incredibly helpful and friendly even though they were overwhelmingly busy on top of being hot and humid. We are very happy we chose this location to store our belongings.Shelby J. | First Impressions
I rented a Uhaul vehicle in Texas to move my things to Oklahoma City. I was promised free storage in Oklahoma for 1 month and thereafter pay 74.95 monthly. I received my first statement for 84.95. Spoke with the headquarter and told them of the deal that was offered to me. Headquarter did honor the initial deal, but I continue to receive multiple letters in the mail every month saying that I owe delinquent fees.Crystal T. | Overall Experience
I arrived on a Sunday morning to move my items out of the 3rd floor climate controlled storage. I was informed the power was out and would likely not come back on for several hours. My movers and I agreed to reschedule for Monday. Upon arrival on Monday the power was still out with no indication of when it would be back on. My movers and I rescheduled for Tuesday afternoon. Again there was no power. In fact it wasn't until Wednesday that the power was back on. Thankfully my movers were flexible and willing to adjust and I didn't have to take off of work to make this all happen. However the fact my climate controlled unit wasn't controlled for several days is also frustration. Thankfully non of my items were damaged. Overall I am disappointed with my experience with this Uhaul storage.Michelle G. | Overall Experience
El cliente no dejó un comentario.cooper l. | Overall Experience
Amazing people!!!Dress for S. | First Impressions
El cliente no dejó un comentario.David S. | Overall Experience
The owner of this facility is a great person he is easy to work with he goes up and beyond what you would expect from the owner of a storage facility. This is a very nice place at a reasonable cost I highly recommend it to anyone.Jason S. | Overall Experience
Customer service at the Bricktown Uhaul was outstanding! Not only was the manager (Roy) extremely helpful but surprisingly the entire staff was that was also. I would highly recommend renting a storage unit here if needed.JACK M. | Overall Experience
El cliente no dejó un comentario.Rocio F. | Overall Experience
El cliente no dejó un comentario.Ashley S. | Overall Experience
They need to let their parking lot go to public domain for Oklahoma Avenue to go through. Their stubbornness has created irreparable harm to our city. May the place burn down COMPLETELY the next time they have a fire.patrick b. | Overall Experience
El cliente no dejó un comentario.Jessica K. | First Impressions
El cliente no dejó un comentario.AUDREY S. HUFFMAN A. | Overall Experience
Have always been treated very well at the Bricktown U-Haul Facility.Stephen Douglas H. | First Impressions
I have been a long time U-Haul customer. In my experience, U-Haul's customer service has always gone above and beyond expectations. This most recent experience was no different.MICHAEL D. | Overall Experience
For me, the location of the unit, the elevator, waiting to use the elevator were all reasons why I chose not to use this storage space.Jane B. | Overall Experience
El cliente no dejó un comentario.Janice M. | Overall Experience
El cliente no dejó un comentario.Janice M. | First Impressions
Roy and his team are the best. I look forward to renting a storage unit from them again in the near future.David U. | Overall Experience
The staff went above and beyond to help me.Ashley S. | First Impressions
Would like to thank everyone from U-haul. I hate moving& U-haul made it alittle more pleasent. Thank u all from U- haulFrankl B. | Overall Experience
Great staffGEORGE R. | Overall Experience
Great people, easy to work with.SCOTT B. | First Impressions
I only had one issue with accessing my unit. I did not have my card and the person at the desk would not buzz me in...even after I showed my ID.joyce c. | Overall Experience
The staff was always very helpful and kind. My husband and I got to know a few of the staff members over the two years we keep our stuff there.Tara M. | Overall Experience
The accommodations there are top notch, but the staff is really what makes this location shine. They're always friendly, helpful, and welcoming and really made our experience so good.adam w. | Overall Experience
Very kind, personable and very informative. The staff has been well trained and knowledgeable of their job with great people skills.Deloris J. | First Impressions
Everyone was way nice. There was a unit I needed was available and in a perfect spot for me. The dock setup really helped me unload the truck by myself. I really enjoyed this experience.Jerome A. | First Impressions
Employees were very kind and helpful during my moving process. I would Recommend this location to anyone.kyle a. | Overall Experience
5 estrella(s)Syed S. | Overall Experience
Everything was in good order when we left. Gracias.JOHN C. | Overall Experience
Excellent customer service!!👍diana l. | Overall Experience
Often there is nobody in office when calling and ringing doorbells for assistance at elevators and locked doors. One freight elevator often is not available. Then wait times for elevators every time.kindt m. | Overall Experience
Great serviceDalton M. | First Impressions
Everyone one there is just awesome and loving! They really Will take care of you! Nothing but positive energy from the building and the staff family!!! I'd do business any day here.ASIA J. | First Impressions
Loved the building... And it history...Shalon B. | Overall Experience
Friendly staff and great servicesGEORGE R. | First Impressions
Great employees and customer service! Staff was very friendly and made the storage and truck rental a very easy process. Facility was nice and they had a lot of carts to help move.John P. | Overall Experience
Christen-incredible she was arguably the best customer service agent I have encountered. My complaint- I was not offered safe plus. I would appreciate if someone contacted me immediately. Like now.Ryan C. | First Impressions
Roy was helpful and kind, as well as eager to help me with any questions I had.MJ B. | First Impressions
Roy and his staff are Awesomecarolyn f. | Overall Experience
Great customer service. Very helpful.Victoria O. | First Impressions
It was a hassle free experiance. Best staff , very helpful and organized.anthony r. | Overall Experience
Excellent customer service.Honey V. | Overall Experience
Awesome customer service.anthony f. | First Impressions
Management and staff are extraordinarily wonderful people! Treated my family and I with respect, as if we were their own family. Truly blessed to have met such amazing people. I will never forget themFrances S. | Overall Experience
Roy is an excellent manager, he always took care of me and my folks. Definitely will use them again whenever I need to get a uhaul or storage. This is my go to uhaul store.Virginia S. | Overall Experience
Very friendly service, great communication during the entire process.William C. | Overall Experience
Awesome staff and owner.charles Richard d. | Overall Experience
Nice! Thanks!Cannon M. | Overall Experience
Exceptional service and attention. Very pleased.Jacquelyn C. | First Impressions
Good customer service!charles Richard d. | First Impressions
Paid 100.00 for 1 week of storage. Put in 1/4 tank of gas was not credited.Tresia R. | Overall Experience
OKC Bricktown Uhaul has been fantastic and totally met my needs. The staff was friendly and helpful and always answered my questions. I will definitely utilize the services of this facility again.SLOAN CUSSEN S. | Overall Experience
Doing a great job!anthony h. | Overall Experience
Good service and nice people at this U-Haul location--extremely helpful. For example, I complained about roaches one time years ago: never saw another roach in ten years. Outstanding manager.GREG M. | Overall Experience
Good experienceMICHAEL WRIGHT A. | Overall Experience
Amazing customer service.. The building is so unique and the history behind the building is amazing. This people who work here are kind and friendly and are full of wonderful ideasShalon B. | First Impressions
Wonderful service compassionate understanding about unforseen issues great accommodations above & beyond excellent service working with customers with disabilities & that are victims of dom. violencekasey w. | Overall Experience
Roy and staff was very helpful when I needed to move to a larger unit.HUGO ECKENER M. | Overall Experience
I needed storage and truck rental unexpectedly. The staff was welcoming, friendly and helpful. They offer excellent customer service and professionalism.Tracey M. | Overall Experience
N/aCandice S. | Overall Experience
Rock solid serviceDouglas W. | Overall Experience
I would definitely rent here again.HRG C. | Overall Experience
Facility clean and well maintained. Employees helpful on site, sometimes tied up with other haul customers.James P. | Overall Experience
Did not visit facility; cannot comment on plant or staff. Email comms with Bricktown were OK, but phone comms, confused. JTR-Moving Help was contact. Bricktown loaded box on trailer backwards-oops!Peter F. | Overall Experience
Great experience.James S. | Reservación
No problems whatsoever!dae k. | Overall Experience
this was used with a stolen email. I did not book this truck!!!1MARCUS S. | Reservación
everything was good 7/14/2018 calvin smithleval s. | Overall Experience
I was given wrong and misleading information every time I called. My box arrived June 28 but they kept telling me they didn't have it. Also never received the $50 for it arriving late.Alexander O. | Overall Experience
Great people always friendly and helpfulJOHN L. | Overall Experience
I've said a thousand times and I'll see it again. Roy and his team are rock stars. You can tell they truly WANT to help you. The team made my hellish 4-week move *that* much more bearable. Thank you!!Joanie V. | Overall Experience
Not what was promised, access cards never worked, was not climate controlled and we were locked out twice because their record keeping was a mess. Not impressed. Very overpriced. Poorly trained staff.julie H. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!