Customer Reviews for U-Haul Moving & Storage Of Bremerton

7,192 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking, Also behind the strip mall just down from Safeway)

(360) 479-5710

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking, Also behind the strip mall just down from Safeway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We signed up to use the mobile app to check out and return the truck. It WAS NOT worth the effort. It was faster to go into the office and check out and return the vehicle. If you need to pick up and return your rental before/after working hours, this is a nice option, but have plenty of patience to deal with the app.

JOHN HOWARD 
Rating:
4.0

Customer did not leave a comment.

David Sutton 
Rating:
5.0

Customer did not leave a comment.

Tom Benn 
Rating:
5.0

Customer did not leave a comment.

Chris Rogers 
Rating:
5.0

Customer did not leave a comment.

Vernon Milbourne 
Rating:
5.0

Customer did not leave a comment.

Tress Renfroe 
Rating:
4.0

Short staffed however young lady was on top of details and service . Trailer was dirty with fire pit debris in the box. Tire also old and separated from the inner core during transportation.

Malcolm Lamey 
Rating:
4.0

Customer did not leave a comment.

Susanne Stricklin 
Rating:
5.0

Customer did not leave a comment.

Larry Layton 
Rating:
5.0

Customer did not leave a comment.

Allen Gibbard 
Rating:
5.0

Great service

Morgan Elissalde 
Rating:
5.0

Last few rentals, gas has been lower than what is listed at truck check out. I go back in to show staff the recorded gas is incorrect. I'm not sure why they can't correct this right then but it appears they cant. So counter person says they will put it on notes. It's never in notes.

Robert Ojima 
Rating:
4.0

Customer did not leave a comment.

ROBERT CARR GILBERT 
Rating:
5.0

Customer service was excellent. Workers were very helpful to make adjustments to our needs and they were easy to work with, both over the phone and in person. A huge thank you to everyone!

mike jarvis 
Rating:
4.0

Customer did not leave a comment.

Alexander Mackimmie 
Rating:
3.0

Vehicle was parked so close I could barely get in, no walk Around the vehicle before we took it so we couldn’t list and previous damage. The truck smelled inside and was in very poor condition. Felt very unsafe to drive, steering was very loose like an old farm truck you have to turn back and Fourth constantly to go straight down the road.

Darleen Turgano 
Rating:
5.0

Customer did not leave a comment.

Scott Ledbetter 
Rating:
5.0

Customer did not leave a comment.

Zeny Obnimaga 
Rating:
5.0

Customer did not leave a comment.

Gregory Hastings 
Rating:
5.0

Nothing. Krystal was on point and friendly. The whole process was painless and straightforward.

Dylan Vaona 
Rating:
5.0

Customer did not leave a comment.

LESLIE ALLEN 
Rating:
5.0

They saved me from getting the wrong location charge from the billing goof in Quilcene.

sean boone 
Rating:
5.0

Customer did not leave a comment.

Gary Foster 
Rating:
4.0

Customer did not leave a comment.

Scott Gulberg 
Rating:
5.0

Customer did not leave a comment.

Oliver Brown 
Rating:
4.0

make sure that the unit has no left over dirt and pine needles.

Craig Manley 
Rating:
5.0

Customer did not leave a comment.

Tom Benn 
Rating:
5.0

The girl that helped me with my rental was awesome! 👌

Billy Norris 
Rating:
5.0

Customer did not leave a comment.

Bruce Williams 
Rating:
5.0

Thank you to Kitty, Becky, & Aryial! Y’all are wonderful people.

Samantha McMickle 
Rating:
5.0

Took over an hour to try and return trailer after office hours. App. Didn't work, couldn't get thru by phone. Will never attempt to return equipment after hours again. location staff was exceptional at equipment pickup.

Jered Dunagan 
Rating:
5.0

Everyone was very much to the point and help me to get in and out quickly.

Sterling Shown 
Rating:
4.0

Customer did not leave a comment.

Craig Newby 
Rating:
5.0

It. Would be nice to have partial day charges in addition to full day. I needed to add 4 hours to my reservation and I had to pay for 24.

Janet Thompson 
Rating:
5.0

Customer did not leave a comment.

john sprouse 
Rating:
2.0

First truck they tried to rent me had a large crack going diagonally across windshield. Second truck mobile check in was using very old photos and did not reflect current condition, had to update every photo and description. Second truck had ripped seats, was muddy from previous renter, and had a layer of dust over everything.

Benjamin Yerecic 
Rating:
5.0

The service was great, and pickup and drop off were very smooth, but unfortunately my rental truck smelled strongly of cigarettes and was triggering my asthma. I would really appreciate if you could enact and enforce a no-smoking policy in your rentals.

Rachel Angelinas 
Rating:
4.0

Customer did not leave a comment.

Gaelen McCrary 
Rating:
4.0

It's an awkward, hard-to-get-to location. However, personally, it is very near my home.

Howard Julien 
Rating:
5.0

Customer did not leave a comment.

gayle wigylus 
Rating:
5.0

Customer did not leave a comment.

RICHARD JORDAN 
Rating:
5.0

Everything I touched on the trailer got me dirty. Other than that I had stellar service and experience.

KEN JENKINS 
Rating:
4.0

For my trailer hitch installation, the website estimated 50 minutes. It took closer to 2-1/2 hours. I'm glad staff at the store said before work started that it was a more complex installation, and would take longer than an hour.

Andrew Torres 
Rating:
5.0

Customer did not leave a comment.

MARK HINRICHS 
Rating:
3.0

Customer did not leave a comment.

John Ray 
Rating:
3.0

Customer did not leave a comment.

clarence mccants 
Rating:
4.0

Customer did not leave a comment.

Gaelen McCrary 
Rating:
5.0

Customer did not leave a comment.

DOC RICKETT 
Rating:
5.0

Customer did not leave a comment.

Alicia Montoya 
Rating:
3.0

Make sure the customer understands how to drop the van off after hours

sharon crouse 
Rating:
4.0

Customer did not leave a comment.

Gaelen McCrary 
Rating:
3.0

While the physical location was average, the service was excellent. The installation took a 1/3 of the time that had been estimated, and the attention to detail was excellent.

reid ferguson 
Rating:
5.0

the girl was nice at pick up and return. would recommend

Rick Kielland 
Rating:
5.0

Customer did not leave a comment.

Ryan Good 
Rating:
5.0

Wasn’t the location I chose on the web site, which was very frustrating. Closest place available. Angered me to find this out the day before my website pickup date.

Gregory Smith 
Rating:
5.0

Customer did not leave a comment.

Trenton Lyvers 
Rating:
4.0

Customer did not leave a comment.

Annette Evans 
Rating:
5.0

This is my second time having work done at the Bremerton store, and each time has been a a wonderful experience for me. Becky is so friendly and was great at communicating the progress on my vehicle, and the service technician really knows what he's doing. I will share my experience with my friends and coworkers! George

George Hubbard 
Rating:
5.0

Customer did not leave a comment.

John Dodt 
Rating:
5.0

Becky and her team were great

kathy martin 
Rating:
4.0

Last month I had to wash the exterior and interior of the van. This time the side back had a bent door that let a considerable amount of cold air in. The staff are efficient and knowledgeable.

debrah fagan 
Rating:
5.0

Customer did not leave a comment.

harold preston 
Rating:
1.0

When I arrived to inspect the truck, the rear roll-up door was open. Upon closer inspection, I observed the moving blankets were out of their "holder" and were arranged to resemble a bed (I believe a transient/homeless person had used it as such.) There was a transient/homeless person on the property of the Uhaul center which I cannot fault Uhaul itself for. The moving dolly was missing from the back of the truck, which was inconsequential since I have my own. This does not really bother me, but I am recording it here in the case that Uhaul attempts to charge me for using their moving blankets, and missing dolly. I reserved a 15' truck, but received a 12' truck. When reserving the truck, it was indicated that a 15' was available (and it was not indicated that it would need to be substituted.) I was not reimbursed for having to use a truck of lesser length. During the truck pick-up process, the webpage timed out, which made it so I could not upload photos of mileage or gas tank level. I was subsequently charged 2 fees for gas. My biggest problem and disappointment was being over-charged for gas, assumingly based on the uhaul website timing out, and being over-charged for a truck of lesser length.

dale watson 
Rating:
5.0

Let me know sooner if I’m going g to have to switch pickup locations

Sean Fitzzaland 
Rating:
5.0

Everything went well. Thanks.

Michael Rojan 
Rating:
5.0

Customer did not leave a comment.

SHEILA LUNDLEE 
Rating:
5.0

Customer did not leave a comment.

amaliasabeth castro 
Rating:
3.0

Although the truck I rented looked like it had been through tough times, it managed my moves with no issues. I rented it for two days and completed my move in one. Thought it was going to be one trip move and ended with five, plus the return. As mentioned; the rented truck looked old, and dirty, and sounded like it was on its last journey however, it pulled through.

Elvis Adames 
Rating:
4.0

Nothing great service

Judyann matir 
Rating:
5.0

Customer did not leave a comment.

MIKE PETERS 
Rating:
4.0

Very easy to rent from. Friendly staff. But, please have paper towels or similar products readily available for customers to wipe down mirrors and windows on cold wet mornings.

Carl Patty 
Rating:
5.0

Love the Kitsap Way U-Haul!!!

Robert Wall 
Rating:
4.0

Customer service was really good-they seem to like what they do and care for the customers!

Tammy Smith 
Rating:
4.0

maybe a step to make it easier for the passenger to get in the truck. otherwise, it was a very good experience.

James Skewes 
Rating:
5.0

Everyone is friendly and helpful and knowledgeable

annette Jacka 
Rating:
5.0

These folks are always friendly and professional. My rental process was quick as well as the return. I can’t recommend them enough.

BRUCE HONEYCUTT 
Rating:
5.0

Customer did not leave a comment.

SCOTT CLEARY 
Rating:
4.0

Customer did not leave a comment.

Gaelen McCrary 
Rating:
5.0

Everything was great except i didn’t get briefed on where to park the truck upon my return.

Donald Fogler 
Rating:
4.0

Customer did not leave a comment.

Scott Beseda 
Rating:
4.0

Uhaul has failed to send me a receipt following when I completed turning the truck in.

Michael Gray 
Rating:
4.0

Customer did not leave a comment.

OSCAR PAREDES 
Rating:
5.0

I reserved a 15' truck...when I went to do the walk-around before I took the truck out of the parking lot I noticed that the roll-up door in the rear was all the way up..and there was about a foot of water in the front of the cargo part of the truck...I went back and they offered me another truck..a 20" one for the same rate...Still great service tho'...

George Jefferson 
Rating:
5.0

Customer did not leave a comment.

William Phillips 
Rating:
3.0

Customer did not leave a comment.

LESLIE SKJORDAL 
Rating:
5.0

Customer did not leave a comment.

Ashley Tomsic 
Rating:
5.0

Customer did not leave a comment.

Dylan Forsyth 
Rating:
5.0

Customer did not leave a comment.

Natalie Meserve 
Rating:
4.0

Customer did not leave a comment.

Graham Murphy 
Rating:
4.0

Don't rent out faulty equipment.

Gaelen McCrary 
Rating:
4.0

Customer did not leave a comment.

Aliaksei Yankou 
Rating:
4.0

Truck came with only 1/4th tank of gas. That was stressful & I ended up getting gas in it twice. Trucks should not leave the lot with gas that low.

Jeffrey Kreifels 
Rating:
5.0

The staff in Bremerton very helpful

HAROLD ZIEGLER  |  Overall Experience 
Rating:
4.0

Better heating in the building...even staff were freezing inside.

Macie Booker 
Rating:
5.0

Great customer service all the way around!! This is the only location that I use!!

Brian Mestel 
Rating:
5.0

Customer did not leave a comment.

Edward Valentine 
Rating:
5.0

I honestly do not know what you can improve on. I was helped as soon as I walked in the store and the staff was very friendly. It took less than 15 minutes in the store and I was on my way with my rental item. I will definitely rent from U-Haul again.

Jason Beck 
Rating:
5.0

Though the van had to warm up to the cold weather ... everything was GREAT, especially the STAFF. The person who checked me in was very helpful and patient, but when the gauges weren't responding quickly to get mileage, came out right away to resolve it. When I returned there was a 'wait' to Check-in. But the attending customer rep was professional, gave me my options, and even walked my receipt out to me as I waited in my vehicle. AWESOME all around!! Thank you.

Martha Dalbeck 
Rating:
4.0

Make sure previous scratches and scrapes are well documented. Picture didn’t match current condition when checked out.

Christian Schmittler 
Rating:
5.0

Customer did not leave a comment.

chuck green 
Rating:
5.0

Customer did not leave a comment.

Karen Ellsworth 
Rating:
4.0

Customer did not leave a comment.

Kasey Bowen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben Schaefer  |  Overall Experience 
Rating:
4.0

We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Thank you.

Michelle Alexander  |  Overall Experience 
Rating:
5.0

Great Staff

richard archuleta  |  Overall Experience 
Rating:
3.0

My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you’re just not as good as you should be.

AMANDA SPARKS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JEANNA DAMERON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Errika Schneider  |  First Impressions 
Rating:
3.0

Access to unit sucked hours are hard to get your stuff

TRINA CAVEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cordero Bogan  |  First Impressions 
Rating:
3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Killian Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan Dresback  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa Oliveira  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa Oliveira  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Gomez-Duarte  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donna Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mamadou Sabo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Gomez-Duarte  |  First Impressions 
Rating:
5.0

Good location

robert sawyer  |  First Impressions 
Rating:
5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Alice Whitfield  |  Overall Experience 
Rating:
1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

JANI BRYANT  |  Online Move In 
Rating:
2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Erik Rey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin Werner  |  Overall Experience 
Rating:
1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

KASEY GROGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin Werner  |  First Impressions 
Rating:
2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Yaridis Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byunghwa Kim  |  Overall Experience 
Rating:
5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

patsy mcalpine  |  Overall Experience 
Rating:
3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

RICHARD ANDERSON  |  Overall Experience 
Rating:
5.0

Great staff

patsy mcalpine  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff!

Barbara Cloutier  |  Overall Experience 
Rating:
3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Robin Hill  |  First Impressions 
Rating:
1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Kevin Guiney  |  Overall Experience 
Rating:
3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

BERTON LAMBRECHT  |  Reservation 
Rating:
5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Charles Young  |  Overall Experience 
Rating:
1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Manuel Ruiz  |  Overall Experience 
Rating:
4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Kevin Guiney  |  Reservation 
Rating:
5.0

Great experience. Thanks

Joseph Hurley  |  Overall Experience 
Rating:
4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

HEATHER ROBERTS  |  Overall Experience 
Rating:
2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.

Jillian Lee Thayer  |  Overall Experience 
Rating:
4.0

I had very good service at this location.

william huckabee  |  Overall Experience 
No reviews have been submitted for this location.

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