Customer Reviews for U-Haul Moving & Storage of Bremerton

6,441 comentarios

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

We told the lady our experience that I wrote up in the other comments about the pick up store and all she said was sorry and to contact someone. Didn't give us any info and didn't really seem to put any effort in helping us feel any better. No good.

Michael D. 
Clasificación:
5.0

Keep up the good work

SUSAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabriel S. 
Clasificación:
5.0

2 Things: I was not told in advance that I would be paying 1$1.89 per mile in addition to the rental. The second thing was the gas tank was not full when I got the truck but I brought it back full.

Merry Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

Be kind

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cheryl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
2.0

Truck only worked on the way to our house. When turned on again power steering was completely out. Wasn't even able to use the vehicle as needed and still waiting to hear if they'll even reimburse us.

Fischer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

Rental process was quick and trouble free. Staff was knowledgeable and had answers to my questions. Good experience overall.

david B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar M. 
Clasificación:
5.0

Went without a hitch (pun intended). Truck was ready, clean, and close to the door. Check in and check out were handled quickly and efficiently. Will use their services again!

Janie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

No

Randy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
5.0

Easy fast pu and return

martha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken R. 
Clasificación:
5.0

Good job

Dennis L. 
Clasificación:
5.0

Nothing. Service was great.

Carrie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chasity C. 
Clasificación:
5.0

Everybody was very helpful!

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard U. 
Clasificación:
5.0

I routinely use this U-Haul agency in Bremerton and I have yet to be disappointed, they always exceed my expectations. Great staff, outstanding equipment and I will continue to use them and share my experience with others.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone P. 
Clasificación:
5.0

These guys know what they're doing and that's why I keep coming back.

DONALD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
5.0

Had to drive clean to Bremerton to pick up our trailer as they had none in Auburn. As we were moving across country we had no choice because we needed it. You need to move your equipment around more for customers.

Donald C. 
Clasificación:
4.0

¡Gracias!

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon G. 
Clasificación:
4.0

This was the only place where we could rent a pickup or trailer within 50 miles of where we live

Ross L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jared A. 
Clasificación:
4.0

Prompt and Friendly as always . It kind of felt like curbside service it was so painless. I would and will continue to praise U-Haul and all it associates.

JAMESBYRON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

kyle P. 
Clasificación:
4.0

I was disappointed that despite reserving a hand truck there was none on site when I got there.

Jonathan R. 
Clasificación:
2.0

I had extended my rental by a day & spoke with a man at the office. I wasn't told about a $20 after hours return fee - to which I inquired at the office regarding it. If I had been told, I simply would have returned the vehicle the next morning (well within the 2nd day of the rental). I spoke to a lady at the office who said she would credit it...but that hasn't been done either. I also had issues trying to return the vehicle via the app/questionnaire which took me an extra 20 minutes of failed attempts and speaking to a rep on the phone. when it's late at night after a move, I was over it. As a note, I have rented from this location before with a smooth transaction/rental. :)

Rebecca M. 
Clasificación:
5.0

They were out of appliances dolly's so we bought one at lowes

William C. 
Clasificación:
3.0

I had requested 30 moving blankets, three packets of 10. I had them reserved for quite a while, to be picked up with my truck. When I arrive to get the truck, I was told there were no blankets. I had movers on their way to come load the truck with no moving blankets. It would've been nice for a heads up so I could have purchased some somewhere else. Sadly, I had to go to Lowe's and buy them at $20 a piece. When I explained this to the U-Haul representative I got “sorry”.

Jim Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Errika S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

They charged me an extra $177 for (3 more days) when I turned my uhaul in little over an hour late. This is sketchy business practices and I plan on getting my money back, if not I will have to sue for it - but I have grounds for a full refund if I take that route due to some things not disclosed in the contract. I will also see to it that no one I am aquatinted with uses that location.

David R. 
Clasificación:
5.0

Please do not leave rental the truck with 1/8 tank of gas. Minimum 3/4 full of gas. Interior was dirty but no garbage in cabin. Windshield was dirty inside that headed into the sin, made it blinding to see. Exterior was totally in need of washing. Gracias

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

Customer service was wonderful...thank-you.

Casey L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramiah R. 
Clasificación:
5.0

One of the employees (I believe he was prepping vehicles) on Saturday morning (8/27/22) helped guide my van out of the drop-off bay. He didn't have to...but he offered. That's exactly how customer service is done.

Todd H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tingting W. 
Clasificación:
5.0

Staff friendly, fast, professional! My experience here was great.

Frederick L. 
Clasificación:
5.0

Friendly and efficient

Larry M. 
Clasificación:
5.0

Both locations had very helpful people

Doug P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

Krystal was knowledgeable of the system and helpful. A+

MichaelP K. 
Clasificación:
4.0

Had to pick my rental up at this location because Uhaul changed my pickup location without informing me. Did not send me text or email like rest of the contracts. All told it cost me over an additional 2 hours of driving and vehicle expense. Kinda left a sour taste in my mouth.

steven C. 
Clasificación:
5.0

Just outstanding service. A cut above when compared to the dozen or so other experiences I've had at various u-haul locations in WA state.

Zachary L. 
Clasificación:
3.0

The rental paperwork process is very slow... Each person in line, waited and waited, then once it was our turn, it still took forever to process simple transaction. There must be a way to automate the process.

Jeffrey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R. 
Clasificación:
5.0

Everything was great!!!

Robert S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dakota S. 
Clasificación:
2.0

Respect / care of renters tow vehicle.

Cesar B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

Best location to choose in the area. Team was helpful and professional. Returned to repair blinker light which was fixed in just a few minutes. Approved rental extension by telephone. Return was handled quick. Ease of use by receiving invoices, contracts and updates by email.

Lynette W. 
Clasificación:
4.0

Your team was very efficient and helpful, answered all questions.

Ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Though we were late on getting out for our 3 PM reservation, it was incredibly busy.The young lady working the desk was very efficient and courteous to all the customers. Unfortunately I do not remember her name to get her proper credit. Thanks for another great move.

MITCHELL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adaira M. 
Clasificación:
5.0

Truck gas gage was n9 properly working and the tire pressure was low

Rosetta G. 
Clasificación:
2.0

There's a Seinfeld bit about reservations that applies to U-Haul. "You took a reservation, but you didn't *hold* the reservation." That's been my experience at most U-Haul locations including this one. They'll happily accept whatever you want to reserve online, only to have you show up and not have the size of truck you ordered, not have enough moving pads, etc. They're always very polite and sorry about it, but what if they just had what they said they have for once?

Mark C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

Recommend!!

Jim L. 
Clasificación:
5.0

Process went very smoothly and the truck was great.

Christopher B. 
Clasificación:
1.0

I got a text 30 mins before my scheduled pick up that my new pick up location was 40 mins away and 4 hours later in the day. We had already made plans surrounding our scheduled pick up weeks in advance and This didn't work for our moving plans and schedule. As I was already at the location, I walked in only to not be greeted by the two employees behind the counter, but I stood there while they finished their personal conversation before they even acknowledge me. When I conveyed to them the issue I was having, they essentially shrugged their shoulders and told me “well that's where you're pick up is.” The staff at the bremerton location were unhelpful at best.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARONE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loreen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen G. 
Clasificación:
3.0

I was very confused with the sign up paperwork and I'm still upset with their customer service skills, they explained bit not friendly, they acted like I was below them n they got frustrated with me cuz I didn't understand, but it is what it is.

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEEDRE ANNE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne W. 
Clasificación:
5.0

Fantastic and knowledgeable staff, we get our moneys worth every time.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARONE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry W. 
Clasificación:
4.0

Lots of other equipment was blocking the trailer I came to retrieve and the manager (Becky ____) didn't even greet me when I entered the facility. Also, the printer was out and I had to print my contract on my home computer.

Dr E Lee F. 
Clasificación:
3.0

Access to unit sucked hours are hard to get your stuff

TRINA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cordero B.  |  First Impressions 
Clasificación:
3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Killian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

donna N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mamadou S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

Good location

robert s.  |  First Impressions 
Clasificación:
5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Alice W.  |  Overall Experience 
Clasificación:
1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

JANI B.  |  Online Move In 
Clasificación:
2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Erik R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jin W.  |  Overall Experience 
Clasificación:
1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

KASEY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jin W.  |  First Impressions 
Clasificación:
2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I'm pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Yaridis R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Byunghwa K.  |  Overall Experience 
Clasificación:
5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

patsy m.  |  Overall Experience 
Clasificación:
3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

RICHARD A.  |  Overall Experience 
Clasificación:
5.0

Great staff

patsy m.  |  First Impressions 
Clasificación:
5.0

Very friendly and accommodating staff!

Barbara C.  |  Overall Experience 
Clasificación:
3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Robin H.  |  First Impressions 
Clasificación:
1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Kevin G.  |  Overall Experience 
Clasificación:
3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

BERTON L. | Reservación
Clasificación:
5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Charles Y.  |  Overall Experience 
Clasificación:
1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don't know if they are understaff.

Manuel R.  |  Overall Experience 
Clasificación:
4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Gracias

Kevin G. | Reservación
Clasificación:
5.0

Great experience. Thanks

Joseph H.  |  Overall Experience 
Clasificación:
4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

HEATHER R.  |  Overall Experience 
Clasificación:
2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.

Jillian Lee T.  |  Overall Experience 
Clasificación:
4.0

I had very good service at this location.

william h.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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