Customer Reviews for U-Haul Moving & Storage of Bravo Park

729 comentarios

1265 E Benson Hwy   Tucson, AZ 85713

(520) 300-9457

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 300-9457

1265 E Benson Hwy
Tucson, AZ 85713

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Thanks a lot. Like it

LUIS S. 
Clasificación:
5.0

I tried to pick up the truck using my phone but the app requested information I did not have like passport . If I uploaded my drivers license and my picture why do you require more stuff , dumb!!!! I provided 2 contacts but they were never contacted and the app did not accept them , useless app. The location personal we're very helpful.

Roberto J. 
Clasificación:
4.0

The facility 'sized-up' my truck size without communicating with me. I would have opted for a smaller size instead. I had a one way, out of state move and had to drive a truck that was much larger than I was comfortable driving.

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
2.0

The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.

JASON S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

HASSAN H. 
Clasificación:
5.0

use this location all the time, Great service

Catherine F. 
Clasificación:
2.0

The brake light was burnt out. The employee should come out and actually show the vehicle to the driver where everything is to properly drive the truck.

Linda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rusty S. 
Clasificación:
5.0

My experience with this U-Haul was excellent, the staff was very courteous and went beyond my expectations to assist me.

walter F. 
Clasificación:
3.0

Make sure customer is taking advantage of any discounts available (military, etc.)

Michelle W. 
Clasificación:
5.0

The young man that attended me was very helpful and curious l appreciate his attitude and his willingness to help with my needs THANK YOU

ALBERT S. 
Clasificación:
2.0

Make sure the equipment you requested is at the right location, had to go to a different location to pick up a dollies, waste of time/gas. Vehicle was dirty inside and out. Customer service awful.

ROLAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosetta H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gustavo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

bj H. 
Clasificación:
5.0

Early in the week of the rental, possibly Monday for a Friday pick-up, I made a reservation online for a 4 x 7 open trailer. Later that day, I rec'd a call that the location in Green Valley did not have that size available but a 5 x 8 was. I agreed to the change. On Thursday, I visited the U-Haul location to confirm that the trailer was available. Much to my surprise, I was informed that a trailer of that size would not be available at that location until the middle of the month. Furthermore, there were none available in Green Valley. This was upsetting because arrangements were made with third parties regarding the use of the trailer on that following morning. A flurry of phone calls resulted in the move of the reservation of a trailer to Tucson, a 30 mile drive away. Bottom line is that it all worked out but I had to drive much further to acquire & return the trailer. But what would have been my situation if I had not taken the initiative to stop at the location of the original reservation to discover a trailer was not available? Might I have arrived at the arranged time on Friday morning to discover a trailer was not on the lot? Overall this was not pleasant, furthermore this could have been a major setback for the plans & arrangements made to utilise the rental trailer that morning. IMO U-Haul could have done better! Thank you, PGM.

Peter M. 
Clasificación:
5.0

Overall very good experience with uhaul; all of the representatives I dealt with were professional and very helpful; the 6x12 trailer was exactly what I needed.

Craig I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
2.0

The person who helped me initially barely knew the job. He was unaware that there were insurance options available. He did not offer any upgrades or options such as boxes, pads, tie-downs, etc. it was as if my presence was an annoyance. I had to call the manager to straighten out the insurance, but ended up having to drive back across town to fix it. The trailer performed adequately, but overall I was not impressed.

MARK Z. 
Clasificación:
5.0

Nothing that I can think of.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas H. 
Clasificación:
3.0

The only problem was I rented an appliance dolly and I didn't receive it! I would like a refund for the dolly rental. I had to borrow a dolly from my brother! It made for quit a difficult move!

nicole T. 
Clasificación:
1.0

Actually reserve storage units. Be clear and transparent that storage units are not reserved and the free month is not real. Your marketing is inaccurate and misleading. I will avoid this location and Uhaul in the future.

Steve P. 
Clasificación:
2.0

The workers were rude. I called them to keep it an extra day. The lady said okay and gave me the extra charge. Then the next day she called me and told me I needed to return it asap. That they only gave me 4 hours. If I didn't return it by a certain time they will file legal action. I told her I called and said I was having it an extra day. I was told they have nothing written down about that.

Celina C. 
Clasificación:
5.0

My passenger taillight was out when I picked up, but other then that it was an un-eventful towing experiance!!! Thank you guys!!!

Josh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

leo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

leo C. 
Clasificación:
5.0

Very nice black kid and older gentleman was extremely nice !!

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

very polite and helpful people they assisted us in everything we needed.

valentin F. 
Clasificación:
5.0

Everything was great customer service was great

BLAZA C. 
Clasificación:
4.0

I am a senior, and didn't appreciate having to use so much technology regarding vehicle condition, I'd have preferred an agent help. Would have been nice to also have been shown where the gas tank was on the truck, and how to use other features. The guys just stayed inside, no help at all.

Murray L. 
Clasificación:
1.0

Poor customer service offered no help when their were technical difficulties with the machine declining my card, then a sales associate who knew nothing of the situation added her input making me feel I was doing something wrong. Never once apologized for the inconvenience it was just a constant battle of this is what is wrong figure out how to fix it on your own.

ANNA L. 
Clasificación:
5.0

It was a perfect experience

Rose R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Phuong P. 
Clasificación:
5.0

Rental was last minute decision on our part! Guys took care of us! In, out, returned, out done! ¡Gracias!

Patrick C. 
Clasificación:
1.0

Hire competent people

Brayan C. 
Clasificación:
5.0

Keep up with the good work. My belongings arrived in my U-box with no damage, no glass breakage. Thank you for the good care

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
2.0

U-Haul, I have several complaints. Firstly, my original reservation (#20015285) was to pick up the truck, trailer and supplies at 6301 E Golf Links Rd, Tucson AZ 85730. U-Haul guaranteed that if it wasn't available, I'd get $50. Well, my reservation was not there on my pickup date. I was directed to pickup at a different location (1265 E Benson Hwy, Tucson, AZ 85713) and that made me fall behind in schedule by almost 2 hours. When I was finally ready to take the keys to the truck and trailer, I opened the back of the truck and it was empty. I was told I was good to go but my dolly and blankets were not there. I told the U-Haul rep that and he quickly loaded the dolly and blankets. I also didn't receive the correct amount of blankets. I ordered 50, paid for 50 but only received 27 blankets. Lastly, when I arrived to my final destination, as I was unloading, the over the cab area was wet and several of my cardboard boxes were soaked. Evidently, there was a leak in the upper front left corner of the truck and it appeared to have been stuffed with cardboard to attempt to prevent a known leak. I would like my $50 credit for not having my original contract at my guaranteed location. I'd also like to escalate the issues with the leak and the 27 of 50 blankets. Aaron Kelley

Aaron K. 
Clasificación:
1.0

When I first filled out the U-Haul application on your website, I selected a use time of 4 hours. I didn't think that if I went over this amount of time that it would really make a big difference, in a monetary manner. Was I ever wrong about that! Your manager informed me, when I showed up to pick up the pickup truck, that I would be charged an additional day if I returned the truck any later than 1:00 p.m.. I then told her that I would like to have the truck for 8 hours. She then informed me that this vehicle was not available for 8 hours. I told her that I thought that was quite a burn, on U-Haul's part. She informed me that she didn't make the rules. I told her I know that, but to let the management know that I don't like it. She said nothing, at that point. I consider this lack of flexibility on the part of U-Haul, especially if there was no other reservation in line for the vehicle, to be enough that I will not be returning to U-Haul as a customer. There are many other vendors who will not try to penalize me, as a customer, when I'm obviously trying to get a few things done, in a day. To restrict a person to what they may fill out or punch in on an application and not allow any leeway, whatsoever, is way too strict an interpretation and really, in no way, does that make for a rock solid contract. Your manager, at that location anyway, is doing U-Haul a disservice by holding your customers to whatever they may have punched in at the time of application. If that's not U-Haul's policy, then you need to let that woman know with gusto, because she's certainly left me with a very negative impression. Gracias por tu tiempo.

John P. 
Clasificación:
2.0

Allowed me to book moving blankets and didn't have any at pick up location. Sent me to another location that also didn't have blankets. Very frustrating.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Troy K. 
Clasificación:
2.0

I did not get a receipt and I'm still not sure what I paid as I have 2 charges pending. The pick up was very confusing and took me over 20 minutes to figure out and get the lockbox opened. The guy at return was very rude to the customers that were returning their truck before me.

John F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joann M. 
Clasificación:
5.0

.

Emmanual E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen H. 
Clasificación:
5.0

good service

edward D. 
Clasificación:
5.0

staff was very friendly and welcoming

Christy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

My only gripe was that the mirrors had bad adjustment. I couldnt get then to get a good side view.

Christopher B. 
Clasificación:
5.0

Great customer service and ease of transactions much appreciated during super stressful situation!

Samantha C. 
Clasificación:
1.0

The person that received the truck was rude and mumbled everything. Very hard to understand and hear him. Took too long to receive the truck even though you can drop the truck off when no one is there. I don't get why it took him so long to clear it.

ARIEL M. 
Clasificación:
5.0

Great service

Jesus A. 
Clasificación:
3.0

Desk people were really helpful and friendly.

Lee B. 
Clasificación:
4.0

Even though the location called us to confirm the drop off address, they could not find out reservation for several minutes.

Kirk D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista S. 
Clasificación:
1.0

I had zero issues with the employees at this location. So I originally ordered a trailer at the Rita rd location and received a call 10 minutes after I ordered saying that I couldn't get it at that location and had to go to the speedway location. Got a call the day before the pick up to confirm for pick up. I got to the speedway location and I was told they didn't have a trailer for me to rent even after it was confirmed the day before. Your website sucks really bad and if you don't have the equipment at the location DONT ADVERTISE IT AT THAT LOCATION!!! So I drove at least 50 miles out of my way to two different locations and then back to the place where I got the trailer. Also why do you people not advertise or ask people if they are veterans? How hard is it to be a veteran friendly business?????? You're company and website are garbage. End of story.

Corey M. 
Clasificación:
3.0

Rental agent was not friendly at all, he slouched the whole time like he was bothered to help me so maybe a bit more training on customer service would be beneficial.

Antonio G. 
Clasificación:
5.0

To Corporate Management, Apparently, U-Haul is now in the practice of photographing/uploading a client's actual driver's license, (not just the information but the actual license.) I was told this was a "recent" practice (last couple years?) In my opinion that is simply too invasive and unsecure to have that detailed information uploaded to anyone's database. It's Personally Identifiable Information (PII). I hope U-Haul will rescind this practice. Until they do, I will be doing business elsewhere. That being said, the service was great and staff was courteous.

Maike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY JOAN M. 
Clasificación:
5.0

The equipment was fine (an 8x5 trailer) but what was absolutely fantastic was the customer service. Unfortunately I was in a situation where I found out last minute I was getting divorced and I had just a few hours to pack up what I was able to pack and to leave. I rented the trailer and when the woman was helping me hook it up etc. I broke down in tears. I was so stressed I did not catch her name. But I told her that I was getting divorced and this was very fast and I just had to throw my stuff and get out. She gave me a hug. She gave me a pep talk and she was just exactly what I needed at that time. I can't thank her enough. That is what makes the difference between a company that has a product and a company that hires caring people.

Julia D. 
Clasificación:
3.0

First vehicle needed wiped down inside, Cup holders with sticky residual, garbage behind passenger seat, multiple exterior damage. Second vehicle was cleaned inside yet smelled like pot or something similar . Tire gauge reading was off …door psi stated 35psi for all 4 tires. Numbers read 43-24-35-60. Called and was told indicator is broke. Made me a little nervous yet never would drive on freeway.

Celeste D. 
Clasificación:
5.0

Customer service agent was amazing, very nice, very helpful. Equipment was in order, and he had us hooked up in less than 5 minutes.

Eric B. 
Clasificación:
5.0

The computers were running slow causing a big slowdown for everybody. Other than that 5 star

Jon C. 
Clasificación:
5.0

Thank you for helping us make our move easier!

Deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LeRoy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JohAnne D. 
Clasificación:
5.0

Excellent sales personal

frank T. 
Clasificación:
5.0

Customer service was excellent

john F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Great service...The best

Lynette M. 
Clasificación:
5.0

All OK

RICHARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam F. 
Clasificación:
1.0

I showed up 1 hour late and they charge me a whole day with insurance. That was a little excessive

Jose C. 
Clasificación:
5.0

Everyone there did great! Very nice and friendly staff!

Maria P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy T. 
Clasificación:
3.0

Alot of people/employees walking around and not enough of them trying to help.

CATHERINE F. 
Clasificación:
5.0

Excelente

Stacey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

The staff was very polite and I had super fast service

Joe C. 
Clasificación:
5.0

Sales could be a bit quicker in processing, but overall good experience. In general the public is not always the greatest. This rental was for a business transaction to deliver goods to a job site .

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry V. 
Clasificación:
1.0

Customer service was terrible!!! Took an hour to rent a trailer and I was second in line to be helped. Employee were on the phone helping customers instead of helping the ones in the store. I will NEVER use this location again.!!!!

joe S. 
Clasificación:
3.0

I had trouble making a reservation. Was told my equipment would be ready for pick up. It wasn't. I had to go to another location to pick up my truck. Of which had a check engine light, which luckily I noticed soon enough to go back and switch out trucks. Because of all the issues and getting such a late start that office gave me an extra day. However I had to then return to this office to get my car hauler. Luckily there were no problems there.

Cindy V. 
Clasificación:
1.0

They all seemed to be doing there own thing (joking , cursing , screaming among themselves) paying zero attention to customer . I rented a auto transport , they didn't have a break wire plug and they sent ME to autozone to buy one . Made me late . Will not visit this location in the future .

JESUS L. 
Clasificación:
5.0

Roy was helpful and friendly!

Stacey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

Nothing. Great customer service.

marshall H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danice P. 
Clasificación:
3.0

I returned the equipment I rented and was charged twice and no one had checked me out. When I returned the equipment they advised me that's all I needed to do asked for my name and that was all I asked if I had to sign something they said no you're fine. I got a call 3 days later asking me for the rental and I told them I had returned ur and I was told they had not checked me out I was upset due to my credit card being charged again.

Alan T. 
Clasificación:
5.0

Simple process.

Roxanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
3.0

I reserved my truck locally 9 or 10 days prior to my pick up date. The morning I was to pick it up I received a call that the site I was picking up at forgot to put the key in the lock box. Then I was told ALL local locations were closed due to the holiday weekend. My truck had to be picked up 30 miles from my home. I had to pay for those miles and gas for something I should not be charged for. I was very upset to find this out the hour before my scheduled pick up time. The dispatch person said multiple locations notified her on Friday they would be closed for the weekend. Why was this not published when I reserved the truck. I had to pay for 50 extra miles and gas in a truck that was not planned for. I feel like I was scammed . I'm very upset about this. I want my money back for the extra miles and gasoline. I hope your rental locations are going to be more transparent in the future. Thank you , Kim McNeal

Kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gino H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
3.0

Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don't have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.

Craig B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roy k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom D.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and very professional.

Edward M.  |  Overall Experience 
Clasificación:
5.0

Great customer service, flexible and understanding.

Edward M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN R.  |  First Impressions 
Clasificación:
5.0

Very convenient and perfect for our needs.

CURTIS C.  |  Overall Experience 
Clasificación:
3.0

Had a issue with assignment of a empty slot for my camper, but it worked out

Frank I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennisa D.  |  First Impressions 
Clasificación:
1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Sarah G.  |  Overall Experience 
Clasificación:
5.0

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!

richard g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike J.  |  First Impressions 
Clasificación:
5.0

The facility is well maintained/always clean. Manager and staff are very courteous!

Bobi H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WAIT S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara U.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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