Customer Reviews for U-Haul Moving & Storage of Bravo Park

444 comentarios

1265 E Benson Hwy   Tucson, AZ 85713

(520) 300-9457

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 300-9457

1265 E Benson Hwy
Tucson, AZ 85713

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Again, very efficient and friendly staff. The process was very quick.

SALLY M. 
Clasificación:
5.0

Service was great and the vehicle was in perfect condition, very clean. Great experience!

Monique D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis E. 
Clasificación:
5.0

Excellent service, will definitely be back.

JOHN L. 
Clasificación:
5.0

Customer service and experience were excellent. Friendly and helpful.

Ricardo C. 
Clasificación:
5.0

People and location was excellent. I did not like the return for 24/7 Share. I got anxious trying to load the website and was concerned i would not finish the return process in time. It needs to be tweaked a lot.

WAADY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie W. 
Clasificación:
5.0

Will was fabulous. He went above and beyond by allowing me to come and do a drop off after closing AND securing me a storage unit when there wasn't any available. It was a long day and he made it better. TY Will!!!!! 500 stars! 😁

MARY J-DROUILLAR N. 
Clasificación:
3.0

We were supposed to get money back from the 160 that was deducted … it's been two weeks and still waiting….

Maria C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis P. 
Clasificación:
5.0

Very friendly.

SANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Addison H. 
Clasificación:
4.0

We originally had shipment set up for the Golf Links Tucson AZ location. A consistently friendly and great customer service. It was moved to Benson due to heavy rain this summer. Overall good process and can not say enough good words about the amazing staff at the Golf links location. Did not really interact with the folks at the Benson HWy location but I know the couple of years in the shipping location have been stressful. Will use this service again next year with my UHaul friends in Houghton Michigan. They are like family, I have had storage there for 7 years 🤭😬

steve G. 
Clasificación:
1.0

The lack of communication is astounding. The manager emailed me the day before saying to pick up the truck at 9:15am on Tues rather than 7am. I get there at 7am and was told that the engine blew so they didn't have a truck for me and there wasn't one is all of Tucson but they would have one on Sat. Are you kidding me?!?! The movers were supposed to meet me at 10am. The manager could not have emailed me that morning and told me this??? Corporate finds me a truck on Wed. I change everything with the movers and move out meeting with the landlord. The movers couldn't help all day so I had to call other movers because we weren't done which meant I had to tip the new movers and pay for the new movers. The new movers were finally able to get most everything loaded and I got to Uhaul to have my vehicle loaded on the transport. I appreciated the guys staying to do it even though I got there mins before they closed. However, they didn't get the front chain connected properly and I didn't find that out until driving cross country. The front strap fell off the driver's side tire and I had to get help at a truck stop to put it back on. When I arrived at my destination is when the other Uhaul showed me what happened with the clamp and how it wasn't connected right. I was almost ill just thinking about what could have happened to me and drivers around me. Thank God nothing happened. On top of all that, the AC kept cutting out so that driving through southern AZ, it blew hot air on a 90* day.

Rena C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

Place looked well organized and the service was good.

Raymondrobert B. 
Clasificación:
2.0

No matter what U-Haul i go to if I do self check self check out never any problems when I do pick up in store or drop off always an issue either needs to be cc or contact needs to answer or gas a mm off or pay diff way they insist on payment like they don't know how U-Haul does things

Omar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna S. 
Clasificación:
1.0

El cliente no dejó un comentario.

RUBEN E. 
Clasificación:
3.0

Had a issue with assignment of a empty slot for my camper, but it worked out

Frank I.  |  First Impressions 
Clasificación:
5.0

Greg and the boys treated me as professionals should. They were friendly, courteous of my time, and polite. The vehicle was clean and did exactly what I needed it to.

Christian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

Gregory Swanson was your agent who took care of the truck rental for me and he was very helpful with the experience. i would recommend this U Haul store to anyone. Service was very good.

CAROLYN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
3.0

Very long wait time for the key.

Erica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA O. 
Clasificación:
5.0

Amazing service I was in and out very quickly on both rental and drop off for my rental. Shout out to the gentleman with the short braids I don't have access to my rental agreement to get his name but he was definitely on top of things.

Jesus R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
4.0

I still have not recieved my final bill and i believe did not get the price i was first offered.

Jesus P. 
Clasificación:
2.0

Too many people involved in reservation process. I was told I would get a $200 credit due to UHaul mixup. I only have received a $50 credit.

Kik H. 
Clasificación:
5.0

easy

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Hats off to Will, who handled my rental return, with the UTMOST COURTESY, Jordan, who handled my rental and VERY DECENTLY allowed me to EXTEND by 1 day when asked. These folks WANT TO HELP THEIR CUSTOMERS!!! UNBELIEVABLE TOP NOTCH SERVICE!!!

Gerald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CELINE G. 
Clasificación:
3.0

I don't like all the writing on the front windshield it makes it hard to view out

Catherine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennisa D.  |  First Impressions 
Clasificación:
4.0

Greg helped us with our drop off. He was very friendly and helpful. I'll be looking for him to help us the next time we need a trailer.

Sean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
1.0

Poor customer service, not a friendly environment! Management is not professional. Will not use this location again if I need a truck or boxes won't go to this location

Elizabeth F. 
Clasificación:
1.0

We picked up the uhaul it was full of trash lucky I went to my work to pick up the dolly and saw it.

Rosanna F. 
Clasificación:
5.0

Everyone was very helpful and very clean and organized.

JUAN A. 
Clasificación:
1.0

The worker attached my car to the dolly. But after I checked it. It was not racheted down tight enough. if I had not checked it, it might have come off..

Timothy M. 
Clasificación:
3.0

Better customer service . Employees have shitty attitude. Talk between themselves (not in an appropriate matter) and don't acknowledge customers . Not going back .

JESUS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK O. 
Clasificación:
4.0

El cliente no dejó un comentario.

REYNALDO O. 
Clasificación:
5.0

The gas tank was almost empty. Not good customers.

Armando B. 
Clasificación:
5.0

By answering the phones at their location and not sending the call to another location.

CONNIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

kemp L. 
Clasificación:
5.0

Great service. Would drop off equipment to this site again.

Camerino M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

Not much to recommend. This location had lots of room and the staff was very helpful. ¡Gracias!

Stephan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

n/a

Oscar T. 
Clasificación:
4.0

Not BAD! FAIR ENOUGH... GOD BLESS! AND THANK YOU U-HAUL.😇😎😉🙂

William C. 
Clasificación:
4.0

Better customer service training for employees.

Brandon H. 
Clasificación:
5.0

great store and the staff is the best

RONALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia T. 
Clasificación:
5.0

Most of my experience was with the online or call center people. The shop people were great, however, I never got specs on the container, I was told it would be ready at one time and it wasn't, told at one location and it wasn't there, waited an extra week before I got the container. I had to pay an extra week of rent to get moved. In the end I was taken care of sorta. I will never use uhaul again for any type of storage. This was the worst experience ever. Terrible. The guys at the shop were great, except for the first shop on golf links and wilmot. They were rude and not helpful, they were downright ass holes and I'd recommend noone go there, but it's a busy place. This could have been much better.

ANDRE W. 
Clasificación:
2.0

When renting a specific type of vehicle, should have it in stock. The trucks interior was a little dirty and they need running boards for short people to get in with back problems. I had asked the damage waiver not to be on it and they charged me anyway saying it was standard. Nope I work in auto insurance and know your coverages follow you which vehicle you rent. The first person waiting on me acted like he was bored with his job. Hope I never have to rent again, will use penske instead.

patricia C. 
Clasificación:
5.0

Excellent service at the counter too and no long waits!

Gina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brick B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALLYSSA H. 
Clasificación:
5.0

I'm satisfied with the facility, customer service and the vehicle.

LUIS Z. 
Clasificación:
4.0

The truck had a very strong odor in it overall it was a good rental truck just had a very bad odor

Catherine L. 
Clasificación:
5.0

Very good customer service at this location. A big thank you to William who helped with the rental and return.

Evan S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

Quick and efficient

robert B. 
Clasificación:
5.0

Really nice and helpful

marlene T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAREY H. 
Clasificación:
5.0

Very helpful great customer service

Eva F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

I returned it at 1:37pm. The info stated I left it at 2:07pm. I personally don't believe any business should lie.

Dora O. 
Clasificación:
5.0

Everything went super smoothly. The only thing I would have liked is confirmation of delivery sooner. I used Uhaul movers to reserve help for my unload and it was hard to coordinate the uBox delivery and their help since I didn't get the window of time from uHaul until 24 hours before drop off and even then it was a 4-hour window.

Katie V. 
Clasificación:
1.0

One pod was lost and one was 7 hours late. The lost one showed up 7 days late then I was charged for rental on that for the time it was delayed. I have yet to be contacted by anyone and when I call I am told that they will contact me. I have yet to get my refund I was told I'd get 50 everyday it was late, and instead was charged. I will never use uhaul again and I will not ever recommend you to anyone. I am sorry that I ever did recommend you.

ALEK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrianne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie Lynn S. 
Clasificación:
1.0

I returned the vehicle in three hours, while my reservation was for four. The front desk was in disarray, staff told me they could not accept the keys. I waited to ensure that I gave the key to an employee. The next day, I received a call asking where the vehicle was and why I didn't return it on time. The person I spoke with said that they would relay that information to their manager and get back to me. I never received a return phone call and when I tried to call back later in the day, I was faced with a 45 minute+ hold time. I still do not know if they figured their own issues out and figured out what happened to the vehicle I rented and timely returned. I don't know what went wrong one their end, but it dumbfounds me how they missed the return of a pickup truck. I won't be returning to this location.

MAX WILLIAM L. 
Clasificación:
5.0

The guy who checked me in was super nice and it was very fast. He should get a raise!!! I did not catch his name but he was a young brunette with a ponytail and he was awesome. Sunday 8/1 3021.

Heather V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli P. 
Clasificación:
5.0

The representatives at both U-Haul service centers were friendly and helpful. The only hiccup is that there were bolts screwed into the door (probably at the time of shipping from the originating center), which I assume should have been taken out before transferring the U-Box to me. I had to scrounge around for tools to take the bolts out myself. It would have been easier and quicker if the U-Haul folks had done that.

Nathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT H. 
Clasificación:
1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Sarah G.  |  Overall Experience 
Clasificación:
5.0

The facility is well maintained/always clean. Manager and staff are very courteous!

Bobi H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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