Long line-up to get the truck; once you eventually get the truck, no one outside really helps youGaurav P.
Customer Reviews for U-Haul Moving & Storage of Brampton W
Brampton, ON L6X1N7
(Near Flower Town)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I like this location because not big lane up good service.Francis A.
El cliente no dejó un comentario.JASVIR R.
El cliente no dejó un comentario.Ephraim M.
El cliente no dejó un comentario.NITIN RAMESH S.
El cliente no dejó un comentario.Eric B.
El cliente no dejó un comentario.Sahnil S.
El cliente no dejó un comentario.meneghetti L.
Charging more but the vehicles are not in proper conditionPrEETHAM V.
El cliente no dejó un comentario.Rajveer B.
El cliente no dejó un comentario.Amanpreet S.
El cliente no dejó un comentario.jasveer S.
The driver's side Door needs to be adjusted. When you drive over a rough patch of the road the door feels like it wants to open. It literally moves!!Reyad A.
Booked a month in advance. Got the 26' truck I wanted. Only thing is the truck floor wasnt clean. Great customer service overall.Hussain A.
El cliente no dejó un comentario.Asif T.
The truck was clean and mostly well maintained. The only issue was the driver's side mirror seemed to be missing a locking screw. It meant that while I drove on the 401 the mirror went out of alignment making it tough to safely change lanes to the left. Also, it was tough to move the large truck around in the parking lot. And tough to know where exactly it was supposed to be returned. Also, the instruments on the truck were in miles. Apparently because it was from the US. This was annoying while driving in Canada.Dan E.
Everything was good and smooth, thanks for the help teamOmardunet L.
you called me the day before my move to tell me that you did not have a truck for me at thew location that i reserved - i would have to drive 45 minutes past my destination to pick up the truck. i had to scramble and change my rental from a truck to an open trailer, it rained on sunday and everything was soaked. Terrible, unreliable service. The Brampton location was inconvenient, but the only option that i had.Paul H.
Gase was not full so I have to figure out when to stop putting gas so I don't put extra gas but I put 15 dollars worth of extra gase in it. The tank should be full when customer pickup the equipment so it will be easier to make the tank full.sullahuddin B.
El cliente no dejó un comentario.Beatrice H.
El cliente no dejó un comentario.Carri-Lynn C.
I picked the truck up at night I could not see out of the side mirrors or the instrument cluster dirty. This is very unsafe especially at this because you have turn into a lot of traffic. The outside of the truck doesn't need to be clean, but the glass and instrument cluster should be.Brian D.
I Used 24 miles filled gas of 30$ but this means u guys equipment is like 2 km in 1 litre its bullshit scammmed companyManinder S.
El cliente no dejó un comentario.Mark J.
Clean the trucksANTHONY K.
The website only has 12am no 12pm options. I booked over the phone because of this. However when I went to pick it up they told me it was for 12am The website needs to be updated to accurate times.Danielle B.
All is goodBenz K.
El cliente no dejó un comentario.Avindra H.
First time renting I needed a bit more explanation on the process and what to do when returning the vehicle. Where to park it? Who take it he vehicle?lorand S.
El cliente no dejó un comentario.SHARON I. | Overall Experience
El cliente no dejó un comentario.DOUGLAS H.
I got overcharged $200 by Balpreet Singh because the staff didn't review the system to see what kind of rental agreement I had. Initial pickup was easy but because I was told I couldn't return the truck to a Uhaul location in my new city and had to come back to Brampton, it would be booked as two-way rental with miles included. When I got my final bill after returning truck, I was billed twice for the truck and for mileage when it shouldn't have been. Called the store and the person said it was all accurate and transferred me to customer service because she didn't know what to do, had to call twice, wait on hold almost 45 mins to get the fees reversed. The agent Steve took time to understand and also called this location to ensure the manager trained their staff on understanding how to read the rental agreement before charging. Imagine the customers who just pay without realizing, very dishonest and lazy. Clearly I'm not the only one overcharged based on the Google reviews. Please ensure this location is either shut down or staff is actually trained because I had to waste more time for a fee I should never have been charged because the staff are incompetentJanany S.
In the van I rented there was low air pressure in one of the tires and the low beam headlights were not bright at all had to run with high beams. Not a game changer but would be nice not having to deal with that.Dwayne C.
El cliente no dejó un comentario.Victor M.
El cliente no dejó un comentario.PRABHAMRIT PAL A.
El cliente no dejó un comentario.amrinder S.
Your customers service need work on, the man in the yard was rude very rude. The location was fine it is your yard personalSUZETTE V.
El cliente no dejó un comentario.Sabastin D.
Location was professional and easy to complete. Waiting outside in the cold while the truck was processed wasn't great.Denny B.
You guys promised different rate and charged me way too much it's not fare I been cheated Need money back asapShrikant P.
Was ripped off and charged an additional $110 for my truck upon returning it. Will never use U-Haul againMohamed K.
Really absured overcharged my credit card and blamed me for not cleaning the truck while i got it as is, customer service was really bad aswell.Chaudhry A.
Continue do what you do I was pleasedNicola S.
El cliente no dejó un comentario.Ross M.
El cliente no dejó un comentario.Oraen M. | First Impressions
Maintain the trucks. I rented at 20 ft. The alignment was so poor that if you didn't hold the steering wheel at a 60 degree angle . You would go in a circle. The tires were bald on top of that. I had to drive through a storm Tuesday night like that. Yesterday my 15ft rental had check the ignition light on 1/2 hour before going over the Burlington Bridge. The passenger door had to be seriously slammed to close.CATHERINE H.
El cliente no dejó un comentario.Ifran A.
El cliente no dejó un comentario.Paul K.
While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.Catherine M. | First Impressions
Smooth and easy locationMANPREET S.
El cliente no dejó un comentario.Armando N.
The check in process is brutal. I don't like that you get sent a link to verify your truck. The pictures in the link did not include the damage I captured as well the gas amount indicated was off by a quarter tank. If I wasn't thorough, I could have been held liable for the damage on the truck and be expected to pay for gas I didn't receive. The customer service at this location is lacking.Jorge M.
Just waiting is little longer when we picked up the truck. Over all goodShahid H.
El cliente no dejó un comentario.Laura G.
El cliente no dejó un comentario.MICHAEL R.
Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.Sandra F. | Overall Experience
El cliente no dejó un comentario.jaspreet S.
Great jobJACQUELINE S.
El cliente no dejó un comentario.David H.
1. UHAUL engine light was on and its engine pickup was slow. Due to this I lost valuable 1 and half hour in communication with customer care and travel back to UHAUL pick up location to consult about it. 2. Did not receive dolly even after booking it. Got the answer as it is on first come first serve basis when asked for it at the pickup location. 3. Return My Truck after hours - GPS location process was too slow and it required several attempts to complete it.Amod K.
El cliente no dejó un comentario.JAIROA S.
Waited way too long to pick up my boxes even though I paid and entered my info onlne Tried calling back in and was told the wait time was 5 minute. Hung up after 20 minutes because still not answered. Called in 4 times and couldn't get to speak to someone. Worst service everelizabeth K.
The truck engine light was on and they still let me take the truck. I had to return it which cost me an hour. They were good about switching the truck but it could have been a disaster if I hadnt noticed that the truck was not running properlyGRAHAM E.
El cliente no dejó un comentario.Stephen W.
Your website is very poor especially for repeat users and businesses. Your receipts don't even indicate the credit card that was used. It should show the last 4 numbers of the credit card as almost all other retailers do ..michele S.
No since I paid everything in full and they took 146$ off my mom credit card when they weren't supposed to and wouldn't give it back so ya I'm pretty pist offJonathan M.
El cliente no dejó un comentario.Michael K.
More people to process customers when but he doors open. Long line up on a Sunday.CHRISTOPHERA T.
El cliente no dejó un comentario.Harold B.
The truck I booked for more than one month was not avalilabe. Same happened with the dollies. I had do get a small truck that didn't fit all my stuff.RenatoInacio D.
The wait times on the phone is very long. Once your call is answered the staff is fantastic...so helpful and friendly. The location at 411 Main St. in Brampton have the most helpful and knowledgeable staff. My experience was very smooth from start to finish. I would recommend this Uhaul location to anyone needing a rental. The prices were also less than I expected.Ken P.
El cliente no dejó un comentario.Tanmay P.
Disappointed with my entire rental experience. Even thought I booked my reservation well in advance , the pick up location was changed and I incurred extra expenses. When I returned the van I attempted to address my concerns with the representative, no success. My first attempt in to customer service was at the time of pickup. It was near closing, which was as a result of Uhaul changing my pickup location, I was on hold for extended period of time, beyond closing time, so I have no choice to pick up the rental as is. When I returned the truck, I attempted to address my concerns with the representative at the counter (no success, and inconsistent messaging). I once again called customer service the following day to address changes. I was told that they would take my concerns forward. I didn't hear from a Uhaul representative and was charged full amount. I event brought to their attention the $50 credit guarantee, which was never applied. Once again I'm forced to call Uhaul to address my concerns. Truly a disappointing experience which I have and will continue to share with others.Steve P.
El cliente no dejó un comentario.Kersha S.
El cliente no dejó un comentario.benjamin T.
El cliente no dejó un comentario.paul B.
Smells like armpits, someone needs to add some air freshnersmarsha R.
I was rent trailer for pickup mini excavator from novascotia . When I went on pickup laction trailer talgat was small for load to excavator, I call uhal to change trailer in novascotia they asked me they gonna arrange and wait for our call no 1 call me back after 2 hours I call back they transfer my call 3 times to other persons And 3rd guy ask Mr same thing wait for our call. After 16 hours I came back eamty from novascotia. They wast my 4 days , from Toronto to turo NS 18 hours driveSurjitsingh K.
El cliente no dejó un comentario.Tyler A.
The U-Haul was surely not clean. It was in good driving condition. The checkin process was very okayish but checkout was smooth. I think prices should be a bit more reasonable and some what flexibleAditya S.
Check engine light remained on throughout - only noticed this after driving out of the lot. Also, staff under green canopy didn't introduce me properly to the vehicle's operations. Overall customer-friendliness of the location & Brenda, the call rep I contacted for help to return my vehicle, can both be improved.Nauaroon D.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.JulieAnn F.
If customer is struggling regarding some issue online then you should be supportive. Not to tell the rules just.Navjot K.
El cliente no dejó un comentario.Janos S.
The first location at 525 Guelph Street was super bad. Lady was rude and never bothered calling to check if we are running in late. I had to go to another location to pick up truck because she canceled our booking for nothing. I was told by customer service I have 24 hrs to pick truck where as it was otherwise when I reached this location. The lady said we cancel the booking if you don't come in half an hour. She never bothered calling at the two numbers given. The information given on the phone is completely diff than what they give at the location. Highly unprofessional. I still haven't been returned money I was charged 87 where as the receipt shows 76$. Not happy.Maaz A.
Truck is inside very dirty and very bad smell. I told the guy he is not agree to clean. Again I request him I am delivering food for party then He bring air blower and told me you clean your self. I clean my self and took the vehicle one hour wasted my time this is not good very bad Customer service immediately improve staff skillsMohammed M.
El cliente no dejó un comentario.Kamalinder singh S.
El cliente no dejó un comentario.Inderjeet Singh D.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Navjeet Singh G.
Very efficient team.Reid W.
Had a very good experience the staff was friendly and courteousInderjot Singh R.
Always excellent value.Michael G.
El cliente no dejó un comentario.REMIGIO P.
El cliente no dejó un comentario.SAURBH E.
El cliente no dejó un comentario.mida C.
Staff at the vehicle reception did not care at all about the truck, customer or anything, he was too busy talking on the phone with a friend, and bossing around the one employee he had to clean the truck, seemed very please that he did not need to do anything other than bossing around his co-worker. The person behind the cash register was helpful.Mehul T.
El cliente no dejó un comentario.Arun J.
It's already amazingManpreet N.
El cliente no dejó un comentario.kajamohaideen J.
El cliente no dejó un comentario.Sherrifa D.
El cliente no dejó un comentario.SARANJIT S. | Overall Experience
El cliente no dejó un comentario.Charmane C. | Overall Experience
Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.Jill B. | First Impressions
You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this companyRobyn G. | Overall Experience
El cliente no dejó un comentario.Winsome W. | Overall Experience
El cliente no dejó un comentario.ankur k. | Overall Experience
The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to waitLaverne M. | Overall Experience
My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.Michael S. | First Impressions
El cliente no dejó un comentario.Robert F. | Overall Experience
El cliente no dejó un comentario.Mauricio G. | First Impressions
Awesome.GALO V. | Overall Experience
Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.RANDYL C. | Overall Experience
El cliente no dejó un comentario.Paula T. | Overall Experience
El cliente no dejó un comentario.Robert P. | Overall Experience
I'll never again rent from here and I won't recommend it to my friends.Chelsea O. | Overall Experience
El cliente no dejó un comentario.Robert P. | First Impressions
El cliente no dejó un comentario.JUDYA M. | Overall Experience
El cliente no dejó un comentario.Arevazhagan T. | Overall Experience
El cliente no dejó un comentario.Breanna T. | Overall Experience
Not enough desk clerks. Too long lineups to get service.christopher ,l m. | Overall Experience
El cliente no dejó un comentario.Viqar K. | Overall Experience
The front desk costumer service was awesome . Thanks Karamkaram a. | First Impressions
El cliente no dejó un comentario.JOSIE SWALE J. | Overall Experience
El cliente no dejó un comentario.Bright A. | First Impressions
Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.dennis j. | Overall Experience
Thank you Madhu for offering me free month service for rental of storageBhavna T. | Overall Experience
El cliente no dejó un comentario.CHANELLE H. | Overall Experience
Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.DEANNA m. | Overall Experience
El cliente no dejó un comentario.Blair B. | Overall Experience
El cliente no dejó un comentario.TIYANA SHELON H. | First Impressions
Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.Gurpreet B. | Overall Experience
In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.Golda K. | Overall Experience
I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.cheryl j. | Overall Experience
El cliente no dejó un comentario.LLOYD S. | Overall Experience
El cliente no dejó un comentario.Michele C. | Overall Experience
Was a helpful storage space between movesElisabeth D. | Overall Experience
Overall okCara B. | Overall Experience
A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.Abhinav K. | Overall Experience
Worst service ever. Booked 26'ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17'ft ready . Bad service from madhu at counter as well. DO NOT USE.sheik,fardhin,rizwan f. | First Impressions
Excellent friendly staffatinder g. | Overall Experience
Great ladies working in the office. Would like to see it more multi cultural.Joan A. | Overall Experience
ceiling not high enoughronald l. | Reservación
Ningunoterry, ann a. | Overall Experience
We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.raymond C. | Overall Experience
Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359SWANDJAJATI, SYLVIA T. | Reservación
I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Gracias.LynneMarie t. | Reservación
No attention to customer serviceAREWINER P. | Reservación
Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.SUSAN F. | Overall Experience
Buenonatasha m. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!