Customer Reviews for U-Haul Moving & Storage of Bradenton

8,649 reviews

3602 14th St W   Bradenton, FL 34205
(Bus 41 N Of Cortez)

(941) 747-3744

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(941) 747-3744

3602 14th St W
Bradenton, FL 34205
(Bus 41 N Of Cortez)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I booked the 5x8 weeks ago but the pick up destination was changed by you with just a day to go and the promised phone call 24 hours before pick up from you, never happened ! One of your staff should have delivered the trailer to the pick up location I'd booked . Staff at the “wring@ pick up location were nice except the girl in the computer who was surly and who made me re book as the pick up location (which you changed) was different from the original!

WILLIAM J. 
Rating:
5.0

Nothing . Staff was great and efficient and on the ball!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
2.0

Reservation order missed U-Haul phone service to the pickup location. Pickup location had no trucks ready or the correct U-Box.The only solution was not one for the customer which had help lined up on Dec.1. Due to no available trucks for the morning of Dec. 1 the customer had to reschedule for the Dec.2 date.

RICHARD DALE P. 
Rating:
5.0

Customer did not leave a comment.

Juanita H. 
Rating:
1.0

The trucks steering was very bad. It needed work. You should have never rented this truck out until you fix the steering. I am a mechanic for 30 years. A manager needs to test drive it. Its dangerous.

DANIEL R. 
Rating:
5.0

Everything was great. The manager was on top of everything and chased the fault for the directional she had the spare fuse we needed in a jiffy. Give her a raise!

MARK S. 
Rating:
4.0

The location is very busy and my truck was late showing up due to another customer, not U-Haul, but the staff kept me well informed the entire time.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Rental location was awesome people great The schedule system sucked - truck was not available and had to go to 3 locations and had to get a smaller truck

ROBERT K. 
Rating:
5.0

Laurin and the entire staff gave excellent professional service and I was able to complete a crucial (short notice) assignment as a result of their actions.

WILLIE A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Bartholomew W. 
Rating:
1.0

The truck's windshield and side windows were so dirty I unable to see clearly until I cleaned them. The truck had cigarette smoke smell I had to drive with the window down. As customer's service was unreal. The female at the desk in the office when I arrived was not friendly. She acted like she hated her job. She made the check in difficult, The guy (don't know his name) was loud, rude, and aggressive acting. He approached me in an aggressive (fast walking toward me). They told me to go outside and find a guy named Nick to help me find the email to sign out on the inspection. It was a text not an email. Nick was very helpful with the inspection process. Nick the told me where my rental truck was located. As I was looking at the outside of the truck the aggressive guy walked fast up to me yelling at me that I was at the wrong truck. As I was inspecting the correct truck the same guy parked another rental truck behind me about one foot from me. When I returned the truck the next day Nick was there and there was a different employ was there that checked me in. Both Nick and the employ were professional and helpful.

MICHAEL L. 
Rating:
5.0

Great staff.

RAMON R. 
Rating:
5.0

This particular uhaul trailer was near the end of it's service life, so while the trailer was perfectly safe and functional, the aluminium was oxidized and the steel parts were rusting; this is not a good image for uhau l!!! Also there should be a company rule that ball hitches should get a squirt of grease or thin teflon or other lubrication before leaving the site. Maybe the couplers should have a teflon coating like a fry pan and so could the ball mount, no grease for people to apply or forget to apply, or those uninformed about towing to get upset about.

James A. 
Rating:
5.0

Customer did not leave a comment.

GORDON N. 
Rating:
5.0

Customer did not leave a comment.

YENNY V. 
Rating:
5.0

Facility was great, staff was nice, truck was clean and ready to go as soon as we checked in.

BRANDON S. 
Rating:
5.0

Extremely helpful. The gentleman came to my vehicle to unhitch the trailer rather than have me wait. I was in and out in a few minutes. Very helpful and friendly.

KEVIN P. 
Rating:
5.0

From the beginning to the end customer service was top notch, friendly, quick and helpful. Thank yoi!

MACIEJ S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Impressive rental location. The young lady working in the lot had things well organized and staged.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Quick service

Ludivina H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

On-line registration saved a lot of time at pick-up.. Truck was ready to go at appointment time. Return of vehicle and final billing was handled expeditiously and with a minimum of fuss. Great experience.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

RICKLANDR C. 
Rating:
5.0

The service was excellent, timely and professional.

James L. 
Rating:
5.0

Excellent service. After returning a rental truck, I received a phone call from Nick, informing me that he had found my credit card under the seat. Thank you for going above and beyond. Much appreciated!

Janet W.  |  First Impressions 
Rating:
5.0

The staff are really nice.

FRANCISCOE D. 
Rating:
5.0

I know you are short of help but you got my car trailer hitch put on in a very short period of time. Thank you

Roger C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Make sure vehicle is onsite when promised. Lorrin made a phone call right away to renter who was supposed to haved returned it, told them it was to be returned right away, a new customer had reserved for the day. Lorrin was very proffesional. Thank you lorrin. Will always come back.

JAY F. 
Rating:
5.0

Quick and easy drop off

WAYNE H. 
Rating:
5.0

Great service!

Bob G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
1.0

The agent outside was overworked and in a hurry. There was NO WALKTHROUGH to inspect damage on truck, which I discovered once i took truck to my house. I photographed existing damage to truck skirts and sides, and called U-Haul rep to report. The car towing attachment right side signal did not work.

BRUCE D. 
Rating:
5.0

.

JESUS P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
4.0

Service at counter was a bit slow.

DOUGLAS F. 
Rating:
1.0

GUARANTEE NOT WORTH THE PAPER IT IS PRINTED ON! I am writing this review to comment on your storage location at Midgard Self Storage Lakewood Ranch, 10810 Internet Pl, Bradenton, FL 34211. Reserved a full-size van for 11/13/21. Went to location at the appointment time. Was advised that they did not have the van that I rented and paid to reserve. Was told by the Midgard Storage representative that U-Haul's failure to keep reservations is a WEEKLY occurrence at this location. Was transferred to a U-HAUL customer service representative, Kaitlyn, who said the best she could do was to give me a pick up truck for$.59/mi. at another location 25 minutes away. Kaitlyn said she could not honor U-Haul's $50 refund guarantee b/c they did not “cancel” my reservation. I replied that they had affectively canceled my reservation by not having the vehicle that I paid to reserve having there at the designated time. Kaitlyn said that I had to speak with the manager, Oriel, who apparently was not on duty despite the fact that this was a Saturday and ostensibly one of their busiest rental days. I needed the truck, so went and got the pick up truck which did not meet my needs and required me to go purchase tiedowns to secure the material in the bed of the truck that I would not have needed if they had provided the van which I specifically reserved which they said they had available. Representatives at the 3602 14th St., West location were far more pleasant and professional. However, the pick up truck that I was given literally had significant dents or damage on every single side of the vehicle. U-Haul has gotten really cute in the past years putting the responsibility on customers to document damage to U-Haul's vehicle instead of U-Haul noting the obvious, significant damage on their own paperwork. Inside of the vehicle was very dirty and smelled of smoke. Overall, U-Haul made what should have been a relatively simple experience quite an ordeal. You have lost me as a customer. Now I understand why all of your reviews online are so terrible. The fact that this is a known problem at this location and that you continue to guarantee rentals only to have customers show up and not be able to rent what you have promised them and they have relied upon is the epitome of terrible customer service. I always get a chuckle when companies like yours treat customers so poorly and then have the audacity to ask for feedback. My feedback is this - the company does not keep its word, customer service representatives are less than helpful and not even apologetic, and U-Haul offers poorly maintained vehicles. By the way, I will be expecting my $50 refund per your website guarantee or I will be filing a complaint with the local Better Business Bureau as well as the Office of the Florida attorney general. I look forward to your response.

Christopher D. 
Rating:
5.0

The check in and check out very smooth. Great

Fred B. 
Rating:
3.0

I reserved a 15 ft truck at the location closest to my house 5 miles away. The fee for mileage was $.99 per mile so I expected no more that $11 for mileage since I was moving some furniture in the neighborhood. When I arrived at the pick up site the clerk stated they did not have my reservation and certainly did not have a truck for me but they did have it at another location an additional 7 miles away. So not only did it set me back in time because it was on the other side of town into the city and with traffic and the location unable to provide the truck I was set back my move time an hour with many people waiting at my house to assist me. I don't feel I should pay for the additional mileage as I would never have chosen that pick up site due to the distance and the expense. I hope this will be rectified and I do not recommend using uhaul as they are not accurate in providing the service you expect.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Akbar K. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
3.0

All my stuff was covered with spiders when I moved out.

Deanna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

JESUS P. 
Rating:
5.0

Fast check in..... Awesome!!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Rosa O. 
Rating:
5.0

Customer did not leave a comment.

MELANIE T. 
Rating:
5.0

Check in was crazy fast and efficient. Best experience to date. Returning was just as good. Great staff there.

DANNY C. 
Rating:
3.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

The place was very busy but in just a few minutes a man came over to unhook the trailer and gave me an email receipt and said I was good to go!

GREGORY JAMES N. 
Rating:
4.0

The mileage cost at the end of the trip needs to stop. I paid approximately $140.00 to rent the truck and returned it full of gas, then I get charged another fee for mileage, ARE YOU SERIOUS!!!! The lot worker was very helpful with pick up and drop off. If it wasn't for him, I would not have been able to find the truck!

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Demetrez B. 
Rating:
5.0

Laurin was very helpfull and knowledgeable about the facility.

BABETTE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Customer did not leave a comment.

pisit t.  |  First Impressions 
Rating:
5.0

Lauren and Bryant went well above the call of duty for me and I was extremely thankful for their help in renting me a van at the last minute. Thank you Lauren and Bryant!!

MARY C. 
Rating:
5.0

Trailer had broken glass all over the inside of it, if we had used the trailer we would have had to clean It up first. Trailer is advertised as 12x6 with a ramp. Was not aware that ramp opening was narrower than 6'. The opening was to narrow to fit the cart we rented the trailer to pick up. So took the trailer on a 4 hour round trip for nothing. Service onsite was excellent, they did a great job. Unhappy with overall experience though.

JAMES W. 
Rating:
5.0

Having rented from this location previously, a five star rating is not good enough. The personnel are both friendly and professional. I would give them 10 stars if it was available.

GLEN J. 
Rating:
5.0

If you're on the w coast this is the place to come

Alex D. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO G. 
Rating:
5.0

Perfect experience! Staff greeted me as soon as I pulled in and walked me through the process. It was quick and very organized. Excellent location. Very courteous and helpful. 100% opposite of pickup location.

SCOTT EUGENE R. 
Rating:
1.0

Went to drop off at the location that was recommended to me and she refused to take it because she didn't have room. When asked where to drop it off, she said she didn't know and walked away. I then spent a half hour trying to find a drop off location. When I called the 1-800 number, I was informed that they would call back in 15 minutes and I'm still waiting for a call back. Ended up calling the pick up place and they were able to help me out. When I got to the new address, they were very friendly and helpful.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

RAUL M. 
Rating:
5.0

Lauren and Stephen were both great at pickup and in dropping off! Pleasant to deal with! Thanks

Robert G. 
Rating:
3.0

Personnel not too personable, like they were hurrying us along to get us out of there.

LORAINE S. 
Rating:
2.0

I have use this location several times on one instance somehow someway they took the pin out of my hitch and everything dislocated and fell off into the road on another occasion I did not get the furniture dolly that I paid for and had to move heavy furniture with only two kids this last time again I did not get the furniture dolly and I had to move a couch by myself which was a double recliner extremely heavy ended up cutting my finger extremely deeply needless to say it took me a long time to be able to get that couch back off of the trailer to be able to reach someone by phone is absolutely impossible and ridiculous I am not satisfied

Danette C. 
Rating:
4.0

Customer did not leave a comment.

Joan Marie C. 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  First Impressions 
Rating:
5.0

This location was very helpful, but my original drop off location was Gravely of Bradenton. The staff there was beyond rude. I am pretty easy going, but the way the employee at Gravely spoke to me was completely unacceptable and I'd be shocked if this is the first complaint.

GRANT H. 
Rating:
5.0

Customer did not leave a comment.

Owen L. 
Rating:
4.0

Customer did not leave a comment.

PIPER K. 
Rating:
5.0

Customer did not leave a comment.

MAURICE T. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

LYDIA G. 
Rating:
5.0

You are doing great, you do not change a winning format...

SAM C. 
Rating:
5.0

Very good experience. Very friendly and helpful. Thanks.

Kurt R. 
Rating:
4.0

Semi had pulled in blocking our way. Not uhaul fault. Employee came out quickly to assist us. The lot was pretty full and area marked as drop off blocked.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Charles A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

THEODORE JAMES J Z. 
Rating:
5.0

Customer did not leave a comment.

Helen D. 
Rating:
5.0

U Haul web site cumbersome - changing pickup times says use web site; unable to change pickup time without setting up an account

Richard Y. 
Rating:
5.0

Customer did not leave a comment.

Peter W.  |  Overall Experience 
Rating:
5.0

Rickey was so helpful and kind. Thank you for all of your help!

Naomi T. 
Rating:
5.0

Customer did not leave a comment.

Pablo L. 
Rating:
4.0

Nicholas was very knowledgeable and helpful

Brenda S. 
Rating:
4.0

The tag broke off the key ri g and we lost a key. Thinking that uhaul had insurance for this was a mistake. We were charged 250 00 to get a new key made for the truck. Wow a little issue caused us a lot. Lesson learned

Blaine W. 
Rating:
4.0

change checkout process. although i provided all the online info, it took too long to actually get my equipment. providing the advanced info was of little value speed process.

William P. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

merick M.  |  Overall Experience 
Rating:
3.0

Staff member who checked me in accused me of possibly stealing furniture pads I said I didn’t receive at pickup location.

Francis K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charleen G.  |  Overall Experience 
Rating:
5.0

How would one get on a wait list for a large 10x10 or 10x15 unit? Currently have 2 - 5x10 units and would like to combine into a single unit.

James L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Greg B.  |  First Impressions 
Rating:
5.0

We moved to the area from Indiana, so we dropped off the rental truck & auto transport here. The employees were quick to acknowledge us & help us any way they could. We rented a storage unit here too. It was quick & easy to do, and the facility was very clean, inside & out. In my experience, this location was like a revolving door. Get trucks & trailers in, get them out. I was impressed with the staff for how busy they all were, that they took time to help anyone that drove onto the lot.

James B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelique G.  |  Overall Experience 
Rating:
3.0

10×8 unit has four posts in each corner which makes it hard to pack my stuff in it, also posts have insulation covering it which is now all over my stuff and me. Very disappointed, I should not be charged for that price for that unit, very disappointed.

Donald M.  |  First Impressions 
Rating:
5.0

We arrived with a reservation for a storage unit that was not available. The staff did everything possible to accommodate our needs. While we are paying more, we appreciated the effort from the staff member to ensure he did everything possible.

NANCY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

idaliz r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria P.  |  Overall Experience 
Rating:
5.0

Great place to store stuff short or long term. Only needed 1 week. Large elevator for 2nd/3rd floor and climate control was great. The halls are large enough to fit furniture through easily too. Space for 2, possibly even 3 uhaul trucks in the loading/unloading bay.

Sean O.  |  Overall Experience 
Rating:
5.0

All employees I interacted with went out of their way to help me with any issues I had.

louis v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney B.  |  First Impressions 
Rating:
5.0

Everyone was friendly, approachable and offered help right away.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charleen G.  |  First Impressions 
Rating:
5.0

Every employee I spoke to was extremely helpful and went out of their way to help. EVERY employee from the Mgr who checked me in, to the person who checked me out, and the maintenance worker who helped me with the punch in code at the door

louis v.  |  First Impressions 
Rating:
5.0

This is an awesome location.

Earl B.  |  First Impressions 
Rating:
5.0

Great I love u haul

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  First Impressions 
Rating:
1.0

Need to have elevator working when people are bringing storage goods to upper floors also lights and stairwell did not work

edward g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREG S.  |  First Impressions 
Rating:
5.0

The staff at this location is amazing! I couldn't have ask for a better crew to help with our moving process! Keep up the great work!

Laurin P.  |  First Impressions 
Rating:
5.0

Nicholas was exemplary and bent over backwards to help and accommodate me. As a Disabled Veteran, I'm extremely grateful! Todd

Todd P.  |  First Impressions 
Rating:
5.0

N/a

Christopher F.  |  First Impressions 
Rating:
1.0

This facility does not answer their phones or return phone calls made to UHaul customer service line.

Rachel F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hazel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B.  |  First Impressions 
Rating:
5.0

Would rather have 24 hour access.

William C.  |  First Impressions 
Rating:
4.0

Card access wasn’t working, and seemed okay to staff to let alarm go off for thirty seconds every time we went into the unit.

William S.  |  First Impressions 
Rating:
3.0

This facility at 14th St W has too many rental trucks, trailers and other things parked around making it difficult to get around in the lot. There are only 4 access slots,1 is handicap, to get to the storage building. And sometimes the rental trailers are blocking or partially blocking access to those slots. The storage building itself is clean and easy to get around in.

debra b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosy p.  |  First Impressions 
Rating:
5.0

Didnt know about the disarming of the unit and we set off the alarm other than that no issues

Christopher O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kelli L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bertha Marie C.  |  First Impressions 
Rating:
1.0

All thought the facility is listed as 24 hour access, the storage facility is only accessible during the business hours for the truck rentals. Both times I have gone to access stuff into storage, I have had to go to the rental office wait in line and ask that the storage be opened as the access codes for the doors do not work. The office staff is less than happy about having to walk over to the storage to open it, the last time taking more than 30 minutes to come and open it. The unit has a large rat trap sitting in it, not what I would expect a unit ready to rent should have.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

merick M.  |  First Impressions 
No reviews have been submitted for this location.

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