Customer Reviews for U-Haul Moving & Storage of Bozeman

8,120 reviews

815 N 7th Ave   Bozeman, MT 59715
(Located North of Cats Paw)

(406) 586-4541

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 586-4541

815 N 7th Ave
Bozeman, MT 59715
(Located North of Cats Paw)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Evan and Jeff were very accommodating and helpful - Thank you both!

Michele Rutherford  |  Online Move In 
Rating:
5.0

A plus

susan fedelchak  |  Overall Experience 
Rating:
5.0

Eat staff ever … Isaac Tracy Mathew and another fella working with Isaac I forgot his name at the movement . Wonderful polite well groomed , caring , staff. The kind one might find in a hospital where life and death happening . These men care about U-Haul clients

Cornelia Binkley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Kelly  |  Overall Experience 
Rating:
3.0

There was a pigeon trapped inside the facility and there were feathers and bird droppings through out the facility. We had reserved a 10' truck that was not available when we arrived. We did receive a 15' truck at the same cost, but that did not offset the extra cost of gas. We had also prepaid for two small boxes and requested a hand dolly that did not make it to the reservation switch from a 10' to a 15' truck, so we had to pay for a more expensive appliance dolly. The truck had been swept out, but the front of the truck and windshield were covered in bugs. I tried to buy a cheaper lock, but the clerk talked us into a more expensive combo lock. We had trouble using it and one of the technicians at the shop helped us to get it closed. When we arrived at our destination we could not get it open. We had to call roadside assistance to come cut the lock off. It took them almost two hours to arrive from Denver. He was very helpful and nice and it only took him about 5 minutes to get it off.

GEOFFREY SKEWS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Debra Schmidt  |  Overall Experience 
Rating:
5.0

Thank you

KAMILLA POST  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Smith  |  Overall Experience 
Rating:
5.0

Nice to know our stuff was secure in a nice facility.

Paul Cornelius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Blanton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Smith  |  First Impressions 
Rating:
5.0

The person who helped me over the phone was very helpful. His name was jeff

Eric Weaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dan garcia  |  Overall Experience 
Rating:
5.0

Always nice to work with these guys.

MARION HENDERSON  |  Overall Experience 
Rating:
1.0

Horrible you do not pro rate. I had the unit cleaned out on the due date of the 28th and checked out on the 29th yet I still have to pay the whole month! This is a shameful business practice!

Patrick Morrisey  |  Overall Experience 
Rating:
5.0

The person who helped us, Jeff, was fantastic. really nice, patient, very helpful even though our initial reservation was given away to someone else (not by him) he helped us get a new unit and a free month to make up for it. Love Jeff

James Blanton  |  First Impressions 
Rating:
5.0

Kyle was extremely professional and very helpful! There was another employee whose name I didn’t catch that also went above and beyond by loaning me a tool so I could remove the combination lock on the back of the trailer.

Dylan Shower  |  First Impressions 
Rating:
1.0

My bad experience started after I set up my storage. It's the highest -priced storage facility in town, so you would think their online account system would be flawless. That's not the case. I've set up autopay from day one, but it's failed every month, despite repeated setup and confirmation, and I've been assessed a hefty late fee twice now.

Delisa A deVargas  |  First Impressions 
Rating:
5.0

Excellent facility. Helpful staff. Will return if I need storage again.

Michael LaLonde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Woods  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer Kressman  |  First Impressions 
Rating:
5.0

More folks NEED to work here! And have a GOOD job!

Mike Murray  |  First Impressions 
Rating:
2.0

Deberían tener un storage abierto siempre, para eso está el código de acceso también…. Sino que nunca sirve el código y siempre está cerrado…

Juan Osorno  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew Duke  |  Overall Experience 
Rating:
2.0

The price was way too high for the size of Unit. Only rented it because it was the only thing available within 30 miles. The closing time of 7pm made it very difficult to access with my work schedule, they never fixed the alarm system in the 3 months I rented. Even just asking them to unlock the sliding door took 15 minutes because I had to wait in line to talk to the only employee they had in the office.

TRAVIS KIDD  |  Overall Experience 
Rating:
4.0

Nice staff!

Patricia Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david elsberry  |  Overall Experience 
Rating:
5.0

The staff were great! Thanks guys

Douglas Andersen  |  First Impressions 
Rating:
2.0

The facility kept our things safe and dry and the staff is great, so 5 stars in that regard. But the move out experience was frustrating. We cleaned it, submitted our photos and move out request online. One week later the request was still pending and they had charged our account for the next month plus a late fee. I had to call to get it sorted out, which makes me not trust the online system.

Colleen Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WILSON  |  Overall Experience 
Rating:
2.0

It started when I needed a small storage unit. Priced as advertised on the wall and in flyers differ. One employee gave me a coupon for one month free and the other said it was not valid unless I had driven a rental truck. One employee assigned me a small unit after another and several were with belongings of customers that were held up because of lack of payment. Eventually she gave me a slightly bigger unit. I had already paid for the smaller unit and understood it to be your policy that if a smaller unit (the one the client wanted) is unavailable then the next one up is given at the lower price. A month later when I get a bill it is $30 higher than expected. I go ask several times in person and I am always told that the supervisor will take care of lowering my bill, that I just need to swing by when she is in. Eventually I coincide with her but she says, in a short manner, that she will not adjust anything and that the higher fee was to remain. As soon as I could I emptied the unit and cancelled my contract. You understaff the facility too, whenever one goes the line is short but customer care takes forever.

Carlos Inclan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen Ferguson  |  First Impressions 
Rating:
2.0

Neither of the employees could help with what I needed so we decided to go somewhere else, and the price was way too high, we found a space almost triple the size for 30 dollars less

Yaron Goldman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis Fitzhugh  |  Overall Experience 
Rating:
5.0

Please change the email on my account to : wil.shellhorn@gmail.com Thanks, Will Shellhorn

Will Shellhorn  |  First Impressions 
Rating:
5.0

Tuvimos un inconveniente,habíamos pedido el storage grande y no tenían en el centro, pero nos dieron 2 pequeños. EL SERVICIO TELEFÓNICO DE UHAUL FUE MAGNÍFICO

Ana Alvarez  |  First Impressions 
Rating:
4.0

Very busy store

Lorraine Schatzlein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mathis  |  Overall Experience 
Rating:
5.0

Very happy The free one month was awesome coupon and incentive

JOSHUA TROJAN  |  First Impressions 
Rating:
4.0

Everyone I came in connect with was helpful and very friendly.

Debra Schmidt  |  First Impressions 
Rating:
3.0

Very friendly staff.

Julie Peterson  |  Overall Experience 
Rating:
5.0

Sam was awesome! Great service!

Sandra Jones  |  Overall Experience 
Rating:
2.0

I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.

BRANNON ROBINSON  |  First Impressions 
Rating:
1.0

Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.

Tate Strommen  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Walker Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Montegna  |  Overall Experience 
Rating:
5.0

They did a great job

herman gonzales  |  Overall Experience 
Rating:
3.0

The staff here are young guys which is fine. Not sure if it’s because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It’s spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn’t one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. Thank you

Korey Cayetano Smith  |  Overall Experience 
Rating:
5.0

I was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.

April Dearing  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Parrish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREL ANGELL  |  Overall Experience 
Rating:
5.0

Wonderful experience, thank you!

Michelle Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL JAY SMITH  |  Overall Experience 
Rating:
1.0

Uhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't need

anthony sciolino  |  Overall Experience 
Rating:
1.0

Uhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Ag

anthony sciolino  |  First Impressions 
Rating:
5.0

Great location Helpful

TOM WILDE  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

April Dearing  |  First Impressions 
Rating:
4.0

Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.

NORMAN STOUT  |  First Impressions 
Rating:
5.0

EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.

LAUREL ANGELL  |  First Impressions 
Rating:
4.0

Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.

Margaret F. McCoy  |  Overall Experience 
Rating:
4.0

NA

suzanne coupe  |  Overall Experience 
Rating:
5.0

Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.

Joseph Fahey  |  First Impressions 
Rating:
5.0

Very helpful and patient.

Margaret F. McCoy  |  First Impressions 
Rating:
1.0

I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.

johnathan daniels  |  Overall Experience 
Rating:
5.0

We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. Thank you!

Susan Church  |  Overall Experience 
Rating:
2.0

I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.

susan byers  |  Overall Experience 
Rating:
5.0

I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!

edward steele  |  Overall Experience 
Rating:
5.0

I appreciated the flexibility and promptness. They were willing and ready to make this work for us.

Angela Reese  |  Overall Experience 
Rating:
5.0

GM is spot on with customer service & having everything ready & available for customers!

Suzanne Goad  |  Overall Experience 
Rating:
2.0

Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!

joe swindlehurst  |  Overall Experience 
Rating:
1.0

No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service training

Michelle Hintz  |  Reservation 
Rating:
5.0

Sara was awesome and went the extra mile! Great customer service and kind people!!!

makel hardy  |  Overall Experience 
Rating:
1.0

The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. Thanks!

JOE HOWARD  |  Overall Experience 
Rating:
5.0

Very much appreciate dealing with you. Excellent service.

arvid ness  |  Overall Experience 
Rating:
5.0

They did great

herman gonzales  |  Reservation 
Rating:
5.0

Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!

CAROLYN PARKER  |  Overall Experience 
Rating:
5.0

Jess was amazing!!

stephanie lamarr  |  Overall Experience 
Rating:
5.0

Went above & beyond

Kendra Keating  |  Overall Experience 
Rating:
4.0

Friendly staff, accommodating, helpful.

ADAM SHENKER  |  Overall Experience 
Rating:
4.0

The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.

charlotte quattrocchi  |  Overall Experience 
Rating:
5.0

They were extremely helpful!

Jane Gillette  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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