Customer Reviews for U-Haul Moving & Storage of Bountiful

4,855 comentarios

2150 S 500 W   Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful)

(801) 298-3339

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 298-3339

2150 S 500 W
Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I scheduled to rent a truck online.. at 8:30 am on a Sunday.. but when I arrived at the location I found out that they didn't actually open until 9:00 am which I was surprised I was able to reserve a truck at a time that they were not open.. then when the workers finally showed up about 5 mins after 9 it took time for them to open up .. get the computers up and running etc. so I waited even longer .. when I got the paper work it read that I had a 1/4 tank of gas.. when I got into the truck there was less than 1/4 tank of gas.. but as I was already late getting the truck because of the later open time so I just left.. I drove 7 miles total.. then I stopped by the gas station kiddie corner from the uhaul place and put 2 gallons of gas into the truck.. it filled it to just barely under 1/4 tank but more than I had when I took the truck.. a hour or so after I dropped it off Igot a receipt of what was actually charged and I was charged an additional 2 gallons of gas.. at the price of $16.20 .. It stated that I returned the truck with 1/8 tank of gas.. When it actually read just barely under 1/4..I guess the girl needs to learn how to read a gas gauge.. so that truck got 4 gallons of gas to travel 7 miles.. .. also 2 weeks before that I ordered boxes and tape online.. I had my son pick up the order.. I ordered 2 things of tape and only received one.. which cost me just over $7.00.. so uhaul has ripped me off about $23.20 dollars at this point.. unfortunately there is no other moving truck rental place near me so I guess uhaul feels like they can just keep ripping people off because there is no other option for people to use.. super disappointing..

Matthew C. 
Clasificación:
5.0

The guys we dropped it off with we awesome. They got us in and out very quickly and took the time to make sure everything was the way it should be.

David E. 
Clasificación:
4.0

A lot of traffic at this location. It was difficult finding a spot to park and drop off the equipment. Otherwise was pleasant experience.

Michael W. 
Clasificación:
3.0

You have a service nobody else has, so yeah I guess I recommend you for literally only that reason. The people working here (especially the “general manager”) are SO damn rude every time I interact with them or simply overhear a client interaction, and that has been the case well before Covid, so you can't claim it's related... I even had to go to the Clearfield branch, and sure enough the GM was just as rude there too. Tried to say my brand new car was broken, when it was clearly your busted old trailer and the fact you guys broke the adapater you forced me to buy, which I actually didn't need as it turned out, you just didn't pay any attention to my car when hooking it up. Tried to turn a mechanic lose on my brand new SUV's fuse box, which I respectfully told him to back off and not touch it. I hope someone comes to compete with you.

Brent B. 
Clasificación:
5.0

Terry Hughes was pleasant, polite, and very helpful. Would return just because of his service.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clayton S. 
Clasificación:
5.0

I first arrived at this location in Nov. 2020, with a U-Haul truck for of possessions which couldn't be unloaded as our apartment wasn't ready yet. The young lady who assisted me, gave me not 1, not 2, but 3 units, free for the first month! Prior to the first month ending, we vacated 2 of the units and kept one for seasonal items. We vacated this final unit at the beginning of June 2022, not because of being dissatisfied, but because with the rising cost of gas, I needed to make budget cuts wherever I could. Any time that my situation changes for the better, I would definitely use this location again.

Jeffrey W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayden A.  |  Overall Experience 
Clasificación:
5.0

Noice

Zach W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Demetrius B. 
Clasificación:
1.0

The staff showed up late. Refused to apologize for making me wait. Hitched up the trailer incorrectly, I had to re-do it.

Steven F. 
Clasificación:
5.0

Very good 👍

Pesanio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

The Barker's continue to raise the bar on customer service, friendliness and professionalism. I won't rent from any other location. They are the best.

creig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul O. 
Clasificación:
5.0

Carey was very helpful and personable.

Emily P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom A. 
Clasificación:
3.0

Took a really long time to get checked in

Colin W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Craig G. 
Clasificación:
5.0

This location can use a couple of more employees.

RICHARD P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
1.0

The truck was at empty when I picked it up. The sale agent explained that the previous renter did not take care of it and would not return the truck. The previous renter ran the truck completely to empty. This location was about to call the local police on the previous renter because he wouldn't rerun the truck back. So I was stuck with a truck that wasn't taken care of properly. I asked for a different truck and they didn't have any available, so I had to take the poorly ran one to move apartments. The next thing the sales agent said that I would need to return it with 1/4 of a tank and that they gave me a gas credit to put gas in it. With how much the gas prices are right now, I spent my money (more the gas credit) to just to get to 1/4 of a tank. I'm already upset at the whole situation. Next thing I go to the gas station to put gas in it and the gas cap is broken. So I had to return back to the store so they could fix it. They zip tie a gas cap on for me to “quickly” fix the issue. The issue is that they gave me a poorly taken care of truck and that's not fair for me! Then when everything was “fixed” and head out on the highway where the speed limit is 70 MPH, I accelerate to 50 MPH and the whole steering wheel shakes uncontrollably. So now I'm stuck in a very loud, shaky and pretty horrible smelling truck. It reeked of cigar smoke and I knew it's a cigar because the sales agent apologized for cigar smoke smell. Apparently the previous renter smoked in the truck. All in all this was a very bad experience and I don't feel like it was worth the money I spent on renting the truck.

Vishanthram S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

Not enough staff to check people in/

Nathan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

alisi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrett S. 
Clasificación:
5.0

Friendly people

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Layne B. 
Clasificación:
3.0

Front desk people were extremely stressed out and did nothing to hide it. Coming from someone who works in high demand busy customer service… it was extremely unprofessional. The front desk people during my pickup time were swearing, talking badly about customers as soon as they hung up the phone or the person walked out, were very short when speaking with me and the other customers and were complaining to us. The people during my drop off at the end were wonderful and very pleasant. But in the industry, you should never be badmouthing customers in front of other customers, complaining to the customers, or taking your frustration out on customers. Everything else was wonderful but when hiring employees the ability to handle stress and contain emotion while maintaining the ability to provide good and friendly customer service espcially during high-demand and busy shifts should be taken into consideration. It was unprofessional and made me uncomfortable as an customer.

Lauren H. 
Clasificación:
2.0

I was not properly informed that the trailer I originally ordered might not be avaialble. During check-out I did not understand that and was rushed through the process, even when I asked about the additional charge.

Christopher F. 
Clasificación:
5.0

Fast, easy, and friendly.

Steven P. 
Clasificación:
5.0

Location was fine, but the trailer that we had ordered was not there. Previous user had requested an extension after hours. Call center okayed it without checking that the trailer was not available. Bountiful location was 30 min from our home. A long way to go for nothing but trouble.

Carl G. 
Clasificación:
4.0

Great service dispute being super busy.

Chris H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JD R. 
Clasificación:
4.0

Hire more customer service reps.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn B. 
Clasificación:
2.0

Hire more employees .. there was one person and sign in took almost an hour! Way too long ..

james A. 
Clasificación:
4.0

Need more employee's, they were short of staff. Overall it was a fair experience. Gracias

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

Great customer service representatives.

Jessica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
1.0

Horrible customer service waited 20 25 min before I was helped was told one thing on the phone and something different in person the guys who helped me were rude and inconsiderate not happy at all

Joshua T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
4.0

Cool

Vaa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Duane H. 
Clasificación:
4.0

It took a little longer than anticipated even though my card information was on file.

taylor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
3.0

Too expensive

kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig G. 
Clasificación:
5.0

ALL GOOD

RODNEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen R T. 
Clasificación:
5.0

Employees were incredibly personable and helpful. This is the 2nd Uhaul rented in 4 weeks and it was a smooth experience.

Julie P. 
Clasificación:
1.0

Excellent service! Driveway location sucks. Need a driveway on west side.

bryce V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco F. 
Clasificación:
1.0

I literally drove the truck 5 miles and was charged for 40. I had the truck for an hour. I won't go back and know that I will probably be charged for the full 40 miles... Never again, never again...

Blake H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taliana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

Get your employee a faster computer system. They struggle because it's so slow. But they are very considerate to us as Customers as we have to wait for it to catch up with the info they put in.

Carol K. 
Clasificación:
2.0

make sure the gas tank is as stated when checked out, Only went 9 miles and when filled up with gas, like i was asked to do i put 3 gallons in and 13.00. got a i don't care attitude when told the rental place.

cordell R. 
Clasificación:
5.0

Terry was very helpful, knowledgeable, friendly, and make the experience great.

Chris R. 
Clasificación:
5.0

Jenna and her son both worked miracles to get us what we needed last minute! They are always awesome to work with!

Teresa D. 
Clasificación:
5.0

Provide a direct number to the store in case of emergencies/last minute changes.

Jihong J. 
Clasificación:
1.0

The speedometer was broken in our truck and it was filthy, everywhere.

Duran A. 
Clasificación:
3.0

Make spaces for vehicles that get turned in after hours. I really had no idea where to park the U-Haul moving truck.

Julie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
1.0

First, assure that the location is adequately staffed. One person was completely overwhelmed by the line of people waiting when the business opened, all with reservations. Second, if pads and a dolly are not requested, do not secure them in the back of the truck. It causes an inconvenience for the customer to have to work around them. Third, I was charged for pads, even though I did not use them, had no need for them, and did not touch the bag they were located in.

Randy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabrial A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexcia B. 
Clasificación:
3.0

To be fair, the personnel did the very best that they could and really wanted to be helpful, but were understaffed. Give them some backup, especially on a Saturday.

Alicia J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cami T. 
Clasificación:
5.0

Outstanding

Bruce R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
1.0

Terrible service all around

Gavin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven W. 
Clasificación:
2.0

Your reservation system needs major improvements. Why bother allowing them if when a customer shows up at the correct time to pickup you've already given their truck away? Then be told you can't honor their reservation. This has happened on multiple occasions. Also why bother giving a quote with a reservation if the price day of is going to be a lot more??

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luiz D. 
Clasificación:
5.0

Inform the driver how the advanced transmission system works; ie., how in Drive the driver only has to hit the brake and the truck will begin to downshift into a lower gear. The driver does not have to use the manual transmission stick to downshift.

Robert B. 
Clasificación:
1.0

We had transmission problems with the uhaul, to the point where we lost overdrive, we stopped spent money on a hotel to let it cool down and then next day we have no overdrive and the passenger side wheel is screeching, got to the point we were doing 25 to 30 on a 80mph freeway, spent over 900 for uhaul rental and another 400 plus in gas to find out when we finally made it to destination that the truck we were in was sent out to be retired and wasnt suppose to be rented again because of all the mechanical issues it has, so i would like to know how exactly its ok to expect someone to pay 1500 or more in rental, gas and motel rental to be rented a vehicle of such poor mechanical standards, to gave the person tell me at the counter when i dropped off that it was suppose to be retired because of those issues and then to have issues when dropping off with storage at a uhaul facility then to charge me additional fees when i leave beyond upset, worst experience and to be honest not safe for anyone to be driving, my family and I are amazed that something more serious didnt go wrong, uhaul is lucky something more serious didnt go wrong, poor customer service all around, you dont rent out a vehicle that has known mechanical issues and is supposed to be retired!!

Nicole L. 
Clasificación:
5.0

We were unable to read the odometer because the tire pressure was low.

Ryan M. 
Clasificación:
4.0

I enjoyed the service that I received for returning

Joshua P. 
Clasificación:
4.0

Don't tell them that they MUST buy insurance as I was. My car insurance would have covered the trailer. But I was told by the only employee working that day (a Sunday) that I HAD to buy insurance as they had recently had some totaled units. Since there was no manager, and I had to leave the next morning, I regrettably bought the insurance as I didn't see any other alternative if I wanted the trailer. I will find any other option than U-haul in the future.

William K. 
Clasificación:
5.0

Exelent customers service

EDWIN G. 
Clasificación:
3.0

Your charges are outrageous. I would have never rented from you if I'd known about Home Depot truck and van rentals, guess I am the idiot.

Antoinette E. 
Clasificación:
5.0

Friendly and helpful

Felix R. 
Clasificación:
5.0

Everybody was friendly. The trucks are well-maintained. Super easy to deal with.

MICHAEL H. 
Clasificación:
2.0

Getting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening

Jose L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Millinoris C.  |  First Impressions 
Clasificación:
5.0

Jen has helped me keep my storage ! She is wonderful She is always happy

Sheryl V.  |  First Impressions 
Clasificación:
3.0

Only issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed

Bethany W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G.  |  Overall Experience 
Clasificación:
5.0

The man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder

Evelyn C.  |  Overall Experience 
Clasificación:
1.0

Worst customer service experience I have ever had.

Joe R.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff, answered every question clearly and precisely.

Charles G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa a.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

After making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn't received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I'm so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!

Bob B.  |  First Impressions 
Clasificación:
5.0

Excellent service, very helpful.

Sonja O.  |  First Impressions 
Clasificación:
5.0

Brandon,Jen and staff are an awesome team and i would highly recommend the facility. Gracias

Michael G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNISJAMES P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elicia R.  |  Overall Experience 
Clasificación:
5.0

The manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.

Elicia R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmilla P.  |  Overall Experience 
Clasificación:
5.0

Management / staff very professional & efficient Would utilize this facility again for any long or short term storage

glenn e.  |  Overall Experience 
Clasificación:
1.0

The in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together

RICHARD D.  |  Overall Experience 
Clasificación:
1.0

I moved out two days into the billing cycle, but I was told that my bill could not be pro-rated, even when I came in before that cycle started.

Ryan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
5.0

The storage is perfect for what I need it for.

Kenneth S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michele m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kay c.  |  Overall Experience 
Clasificación:
5.0

A few weeks ago, had an experience when I rented a truck. I was disappointed that I had used the app to check in to save tons of time, yet ended up being shuffled from truck to truck for almost an hour while I had friends waiting. But it was business as usual, with no offer for free use of a hand truck or furniture dolley. Some kind of consolation would have been appreciated. I know things happen, but maybe Uhaul should rethink customer service when these things happen.

Mike T.  |  Overall Experience 
Clasificación:
5.0

Terry helped us out both times! He was amazing help! Our time there was short because we only used it for a short time to move stuff. Thank you!!

Jared L.  |  Overall Experience 
Clasificación:
4.0

I really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a $15.00 late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.

KAREN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariana D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger A.  |  First Impressions 
Clasificación:
5.0

I have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome 

Donna W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmit D.  |  Overall Experience 
Clasificación:
4.0

La gente fue muy servicial pero creo que deberian extender un poco el horario de oficina, por lo menos hasta las 8pm hay personas que trabajan hasta tarde y les serial mas conveniente tener las oficinas abiertas unas horas mas. Pero en lo de mas el servicio fue muy bueno.

jeffrey o.  |  Overall Experience 
Clasificación:
5.0

Moving can be a stressful time in anyone's life. I have moved dozens of times and used U-haul for all of my moving needs. This past Saturday, 5/1/2021, I was scheduled to meet the guys from Moving Help at 9:30 to unload the U-haul into a storage unit. Because the paperwork wasn't completed, I arrived at 9:00am at which time Jen Barker informed me that the system went down. There were people lined up in the store and U-haul trucks lined up in the yard for check-in...not surprising as this was the 1st of the month on a weekend. Jen and Brandon helped customers as fast as fast as they could using "old school" paper and pen methods. Jen couldn't use the computer to locate the unit I reserved, so we went looking for an available unit by foot. The process was time consuming, but not the fault of the U-haul team. We located the vacant unit and proceeded with paperwork, so the movers could unload the U-haul truck. Because the computer was down, every transaction took longer than expected, but Jen and Brandon were dedicated to helping everyone who walked in as best they could like pros, never rude and always polite and professional. Thank you Jen and Brandon for not giving up and taking care of me!

Jeanette H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cari N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian G.  |  Overall Experience 
Clasificación:
5.0

All staff was very helpful in showing me how to set the security system and walked me through it. They were polite and respectful. I was informed about the difference in quality of padlocks for my storage door. Also, I was informed about the perks of renting an indoor storage with security cameras and alarm system. I felt very good at leaving my belongings there. I would recommend U-haul for storage and as a place with competitive pricing. Thanks, Bountiful Team!

chris s.  |  Overall Experience 
Clasificación:
5.0

The management was very helpful and friendly. When I asked about the storage units, they were very informative and sold the benefits of them vs. other storage places. ¡Gracias!

chris s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA H.  |  Overall Experience 
Clasificación:
5.0

Jen, Brandon and Jeff are super awesome.

Michael G.  |  First Impressions 
Clasificación:
5.0

Brandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.

lauren H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K.  |  Overall Experience 
Clasificación:
5.0

Your Associate Brandon was excellent and very accommodating to our needs.

Mariana D.  |  First Impressions 
Clasificación:
1.0

We started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to "John Doe". It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.

Gary S.  |  First Impressions 
Clasificación:
1.0

The new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.

Cody J.  |  Overall Experience 
Clasificación:
5.0

Still haven't received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richins

kelly r.  |  Overall Experience 
Clasificación:
5.0

Mike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!

Steve S.  |  First Impressions 
Clasificación:
5.0

Brandon was super helpful as he always has been. Very professional and kind.

Nicole B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

kaitlyn h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio M.  |  First Impressions 
Clasificación:
5.0

best ever!!

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR L.  |  Overall Experience 
Clasificación:
4.0

The only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.

Celli G.  |  Overall Experience 
Clasificación:
5.0

I had a unit for one year. I couldn't have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren't enough. I would highly recommend and will use again if I need storage in the future!

Tara P.  |  Overall Experience 
Clasificación:
5.0

Gracias

Edwin C.  |  Overall Experience 
Clasificación:
5.0

Extremely helpful.

Jared J.  |  First Impressions 
Clasificación:
2.0

Was told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.

Cody J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda S.  |  First Impressions 
Clasificación:
5.0

It was the best customer experience and awesome competitive prices.

Michael H.  |  Overall Experience 
Clasificación:
2.0

Our unit was blocked frequently and it was difficult to access.

Joseph C.  |  Overall Experience 
Clasificación:
5.0

Very Nice!

Paul G.  |  Overall Experience 
Clasificación:
5.0

Brandon was exceptionally helpful and friendly!

Olaf J.  |  First Impressions 
Clasificación:
2.0

I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

Wendy F.  |  Overall Experience 
Clasificación:
5.0

The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

TREVOR L.  |  First Impressions 
Clasificación:
5.0

Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

Camille I.  |  Overall Experience 
Clasificación:
1.0

Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

BENJAMIN I.  |  Overall Experience 
Clasificación:
5.0

Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Ryan M.  |  First Impressions 
Clasificación:
4.0

Great service

Corry M.  |  First Impressions 
Clasificación:
5.0

Super friendly staff.

Nathan M.  |  First Impressions 
Clasificación:
4.0

Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

DON S.  |  Overall Experience 
Clasificación:
5.0

I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

robyn s.  |  First Impressions 
Clasificación:
5.0

want to thank Brandon again great service ..thank you

Bacilia E.  |  First Impressions 
Clasificación:
2.0

The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Michael W.  |  First Impressions 
Clasificación:
5.0

Quick, easy to move in, helpful staff. All around a good experience

Mark O.  |  First Impressions 
Clasificación:
5.0

For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

karen B.  |  Overall Experience 
Clasificación:
5.0

The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

norm r.  |  First Impressions 
Clasificación:
5.0

Great customer service. Very friendly and helpful.

lance w.  |  First Impressions 
Clasificación:
5.0

Great place!

Ivy t.  |  Overall Experience 
Clasificación:
5.0

Had a minor snag, and they resolved it without any issues... keep up the good work!

Chris F.  |  Overall Experience 
Clasificación:
5.0

Great

Jesse E. | Reservación
Clasificación:
5.0

I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

CHRIS H.  |  Overall Experience 
Clasificación:
5.0

This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

Joan B.  |  Overall Experience 
Clasificación:
5.0

Really polite and helpful staff

margaret H. | Reservación
Clasificación:
5.0

Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

Alexandria T. | Reservación
Clasificación:
5.0

they were very helpful and fun to work with

mary j.  |  Overall Experience 
Clasificación:
4.0

My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Brian B.  |  Overall Experience 
Clasificación:
5.0

The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Chelsea R.  |  Overall Experience 
Clasificación:
4.0

The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can't access my storage units until the weekend usually. Kinda dumb.

Brian B.  |  Overall Experience 
Clasificación:
4.0

Sometimes there was a long wait to be helped, but that was because they were very busy. They were always helpful to us. Pleasant to work with.

PEGGY R.  |  Overall Experience 
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