Comentarios del cliente para U-Haul Moving & Storage of Bountiful

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Bountiful

Grado total:

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Barbara T.
Grado:

Brandon was amazing! He was helpful, patient, and served us quickly and efficiently.

Barbara T.
Grado:

Brandon was amazing! He was helpful, patient, and served us quickly and efficiently.

Jonathan A.
Grado:

El cliente no dejó un comentario.

Zachary T.
Grado:

The mobile app was too confusing and convoluted and with the virus stuff going on I ended up having to just go in to the office. Social distancing policies were in effect and the employee was helpful. Everything else went smoothly.

Paolo G.
Grado:

El cliente no dejó un comentario.

Randall K.
Grado:

Truck was dirty on the outside, had mud on the sides.

Sarah S.
Grado:

They were very polite, organized, and clean.

Olaf J.
Grado:

El cliente no dejó un comentario.

Brent P.
Grado:

When I rented the truck the clerk was nice enough and the facility was very clean and orderly so I did not think of checking the gas gauge to ensure the tank was full when the clerk marked full on the paperwork. I try to be fair in all that I do, and knowing I only had a small job needing a local haul, I estimated 50 miles just to be on the safe side and not wanting to cause a lot of paperwork on the backside of the job when I returned the truck. Upon leaving the facility I noticed the tank to be only about 3/4 full and the cab had a strong odor. The odor ended up making my wife extremely sick for the rest of the afternoon and evening. The cause of the odor I detected was a cleaning rag under the passenger seat. When I gassed up the truck after my job was finished (three hours after having rented the truck), I put in nine gallons of gasoline. I looked at the odometer and had registered approximately 30 miles. There is no way I used that much gas in 30 miles so the tank could not have been full as the clerk indicated. Upon bring the truck back, the clerk simply asked for the key and said everything was done. I brought to his attention the issue of the gasoline and he was very nonchalant and said, "Okay, thanks." When I asked about the mileage, he said they odometer reading would go in and a new reimbursement would go on my card in 3 - 4 days. I saw no great appreciation for my patronage nor willingness to compensate me for the issue of the gasoline nor for the odor in the cab of the truck. To say the least, I was extremely disappointed in the end.

Tom P.
Grado:

El cliente no dejó un comentario.

Darla G.
Grado:

El cliente no dejó un comentario.

Roy C.
Grado:

Quick in and out, hook up trailer for me, great experience!

peggy S.
Grado:

El cliente no dejó un comentario.

Margaret M.
Grado:

El cliente no dejó un comentario.

Laura H.
Grado:

El cliente no dejó un comentario.

Lynda S. | First Impressions |
Grado:

El cliente no dejó un comentario.

Caitlin H.
Grado:

We dropped our Uhaul off at this location on-time but my husband forgot to leave the key in the Uhaul. We spoke to Andrew, who was very helpful, and he told us we could mail the key back and it would be no problem. The key arrived two days later, but we were charged for an extra two days (which is reasonable) but also charged $150 dollars for a lost key. We called to clear up the issue about a lost key and Andrew told us that Jeff, the manager, actually over-rid his decision and ordered a new key anyway (but this was not explained to us). We wanted to clear this up with Jeff but were on hold for 20 minutes before hanging and trying to call back. He would not speak to us about it -- we were told we would have to call back the following day to speak to him. In my opinion, this is very unprofessional. I understand we made a mistake forgetting to leave the key and I understand being charged two extra days for it, but I do not think a $150 'lost key' charge is reasonable, especially since we were not aware this was going to happen. We are still waiting to speak to Jeff about this.

Shirley A.
Grado:

El cliente no dejó un comentario.

JEFERSON M.
Grado:

El cliente no dejó un comentario.

Jordyn B.
Grado:

El cliente no dejó un comentario.

Debra L.
Grado:

The van was filthy dirty, gas was not to the level that check out stated. Brandon was very attentive and courteous and explained the previous checkin on the van was in error. Andrew checked in the van and failed to clean or check levels properly.

Kristin R.
Grado:

El cliente no dejó un comentario.

Mosiah H.
Grado:

El cliente no dejó un comentario.

shauna L.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

James K.
Grado:

This was the 4th location I was sent to, the location listed on my reservation was not the correct one, I was then sent to another location 15 or so miles away, then from there sent to one that had my reservation but did not have the equipment so then I was sent to the on in Bountiful, another 15 or so mile drive in an unfamiliar city. I spent over 3 hours trying to pick up my reservation. Very unimpressed with your reservation system. The first and 3rd locations were not very well kept up and hard to access.

Ashley A.
Grado:

No issues to report.

Martha R.
Grado:

El cliente no dejó un comentario.

Daniel R.
Grado:

If you don't have a truck available at the requested location and the customer has to pick one up farther away, do not charge for a few extra miles.

Karen F.
Grado:

They were very quick to check me in and check out truck.

Kimberly K.
Grado:

El cliente no dejó un comentario.

Colton A.
Grado:

El cliente no dejó un comentario.

chris N.
Grado:

El cliente no dejó un comentario.

Brooke D.
Grado:

Fast and easy

Ricky G.
Grado:

Spray so penetrating oil or lubricant on tire tie down ratchets. Other than that very well satisficed with the friendliness, great service, and very helpful staff.

Heidi S.
Grado:

El cliente no dejó un comentario.

Lisa P.
Grado:

El cliente no dejó un comentario.

Nathan S.
Grado:

El cliente no dejó un comentario.

Carrie V.
Grado:

The service reps were great and very helpful. Everything ran smoothly.

Earl R.
Grado:

El cliente no dejó un comentario.

Cameron H.
Grado:

El cliente no dejó un comentario.

david H.
Grado:

El cliente no dejó un comentario.

Greg M.
Grado:

I have initiated rentals here and returned rentals here many times over the last 7 1/2 years and the service is the best Uhaul service I have never experienced.

Micheal S.
Grado:

El cliente no dejó un comentario.

Damon M.
Grado:

I have not yet received a receipt. Was told at the time of return that one would be sent. Returned the truck two days ago. Not cool that I have to call and track down the receipt.

ROBERT R.
Grado:

El cliente no dejó un comentario.

Joel J.
Grado:

El cliente no dejó un comentario.

Irene P.
Grado:

El cliente no dejó un comentario.

Morgan M.
Grado:

El cliente no dejó un comentario.

Joshua F.
Grado:

Super easy

Geoffrey L.
Grado:

Brandon was awesome. He answered all my question as and got me setup perfectly for my move. I worked with him for both drop off and return. Every thing was amazing and customer service was top notch. Very professional This is the kind of service that will keep your customers coming back

Kenneth M.
Grado:

El cliente no dejó un comentario.

Courtney S.
Grado:

El cliente no dejó un comentario.

Dennis D.
Grado:

El cliente no dejó un comentario.

Greg L.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

WILL T.
Grado:

Drop off location was full. I had to wait a little before pulling in to location

Daniel B.
Grado:

The were very accommodating by getting me a truck at the last minute.

Andrew J.
Grado:

El cliente no dejó un comentario.

Juan C V.
Grado:

El cliente no dejó un comentario.

Patricia H.
Grado:

El cliente no dejó un comentario.

Michael H. | Overall Experience |
Grado:

It was the best customer experience and awesome competitive prices.

Joseph C. | Overall Experience |
Grado:

Our unit was blocked frequently and it was difficult to access.

Kara J.
Grado:

GPS takes me to back side of building where there is no entrance. Entrance to parking lot makes me cross merging traffic. it would of been better if the entrance in the back. .its very dangerous

Roger A.
Grado:

Great customer service. I’ve rented twice now and both times it was fast and efficient.

Alexander B.
Grado:

Very fast and professional. I was helped before I even got out of my car.

Paul G. | Overall Experience |
Grado:

Very Nice!

Brock G.
Grado:

I have rented for years and different trailers they are class A. Have never had any problems. Customer service is the best, all of the employees that work here are so nice.

Ken T.
Grado:

El cliente no dejó un comentario.

Margaret E.
Grado:

El cliente no dejó un comentario.

Warren H.
Grado:

El cliente no dejó un comentario.

Jerry S.
Grado:

El cliente no dejó un comentario.

Kristine H.
Grado:

El cliente no dejó un comentario.

Brett L.
Grado:

El cliente no dejó un comentario.

Kiplyn N.
Grado:

El cliente no dejó un comentario.

Brandon M.
Grado:

Thought it all went well.

David S.
Grado:

It’s very expensive

Micah H.
Grado:

The bountiful team is the best of the best

Michelle C.
Grado:

Smooth, easy transaction.

RYAN J.
Grado:

I had a great experience here renting an auto transport trailer

Butch J.
Grado:

Your app takes longer than just going in and then it never did work properly. The automatic doors don't open automatically so the guy had to come out from behind the counter and slide the door open for me. The worker was helpful and good but I was disappointed in the app taking so long then finally just gave up.

Shaylyn T.
Grado:

Great employees, clean truck. Only way you can improve is by changing the location of the entrance to the parking lot.

Lisa U.
Grado:

El cliente no dejó un comentario.

Kenton D.
Grado:

El cliente no dejó un comentario.

Wesley S.
Grado:

El cliente no dejó un comentario.

Larry M.
Grado:

El cliente no dejó un comentario.

Olaf J. | First Impressions |
Grado:

Brandon was exceptionally helpful and friendly!

Barbara A.
Grado:

El cliente no dejó un comentario.

Ivan M.
Grado:

El cliente no dejó un comentario.

Ted M.
Grado:

The roll up door on the trailer was very difficult to operate. Needs repaired

Joanne W.
Grado:

Missing a mirror and no one seemed to care. Was told I had to bring the truck in to exchange which would have taken 3 hours out of our trip. Filed a complaint and never heard back. Extremely dissapointed and will not use uhaul next time!!!

Trenton B.
Grado:

Excellent service.

Daniel F.
Grado:

El cliente no dejó un comentario.

Jason P.
Grado:

El cliente no dejó un comentario.

alicia F.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

El cliente no dejó un comentario.

David T.
Grado:

El cliente no dejó un comentario.

Jeremy G.
Grado:

El cliente no dejó un comentario.

Dallin G.
Grado:

El cliente no dejó un comentario.

Caleb S.
Grado:

Excellent check in and check out process. Much better than years before!

Adaire B.
Grado:

El cliente no dejó un comentario.

Peter J.
Grado:

Andrew who assisted me was amazingly helpful. He answered all of my questions and was patience and kind. Thank you Andrew.

david B.
Grado:

We'd reserved a truck through Budget because it was much less expensive. Unfortunately, they didn't have any trucks when we arrived to pick it up. UHaul came through at the last minute. Yes, it was more money, but the truck was available, clean, and the personal were professional and fast!

Virgina W.
Grado:

El cliente no dejó un comentario.

Steven A.
Grado:

Well done. Thank you!

Wendy F. | Overall Experience |
Grado:

I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

TREVOR L. | First Impressions |
Grado:

The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

Camille I. | Overall Experience |
Grado:

Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

BENJAMIN I. | Overall Experience |
Grado:

Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

Ryan M. | First Impressions |
Grado:

Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Corry M. | First Impressions |
Grado:

Great service

Nathan M. | First Impressions |
Grado:

Super friendly staff.

DON S. | Overall Experience |
Grado:

Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

robyn s. | First Impressions |
Grado:

I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

Bacilia E. | First Impressions |
Grado:

want to thank Brandon again great service ..thank you

Michael W. | First Impressions |
Grado:

The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Mark O. | First Impressions |
Grado:

Quick, easy to move in, helpful staff. All around a good experience

karen B. | Overall Experience |
Grado:

For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

norm r. | First Impressions |
Grado:

The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

lance w. | First Impressions |
Grado:

Great customer service. Very friendly and helpful.

Ivy t. | Overall Experience |
Grado:

Great place!

Chris F. | Overall Experience |
Grado:

Had a minor snag, and they resolved it without any issues... keep up the good work!

Jesse E. | Reservación |
Grado:

Great

CHRIS H. | Overall Experience |
Grado:

I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

Joan B. | Overall Experience |
Grado:

This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

margaret H. | Reservación |
Grado:

Really polite and helpful staff

Alexandria T. | Reservación |
Grado:

Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

mary j. | Overall Experience |
Grado:

they were very helpful and fun to work with

Brian B. | Overall Experience |
Grado:

My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Chelsea R. | Overall Experience |
Grado:

The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Brian B. | Overall Experience |
Grado:

The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.

PEGGY R. | Overall Experience |
Grado:

Sometimes there was a long wait to be helped, but that was because they were very busy. They were always helpful to us. Pleasant to work with.

No reviews have been submitted for this location.

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