Customer Reviews for U-Haul Moving & Storage Of Bountiful

Rating:

3.0

I have said this on previous reviews, and I will say it again. The lack of visibility when one exits this facility is a serious traffic hazard. I came in a few days before I rented the trailer and nearly got hit when I drove out in front of an oncoming pickup I could not see. It is impossible to see what is coming from the left because U-Haul has vehicles and signs placed right up to the sidewalk and the road curves around behind them. The speed limit on that road is 40 mph and I'm pretty sure the pickup that almost hit me was going faster than that. I reported this near-miss to the Woods Cross police department. They told me U-Haul complying with city ordinances, so there is nothing they can do about the visibility. Nevertheless, if I ever get hit exiting your property you will have a lawsuit on your hands. Other than this traffic problem, the trailer rental was satisfactory and uneventful.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Associate I worked with was knowledgeable and worked quickly, all around good experience,

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

They need more employees. The two women working were running their asses off and were wonderful but for a Saturday morning it was unacceptable to have to wait an hour to get a reserved trailer because they were understaffed.

Rating:

5.0

Moving sucks- and whoever enjoys moving can move me at any time they like to. I had the worse moving experience of my life last week and if it wasn't for Gabbie and Dixi, I wouldn't have a single positive memory from the move. It all started when my vehicle didn't have the correct lighting installation, then I went to a shop on a Sunday to get the lighting installed- ONLY to have the auto shop mess the electrical up even more and they took 3 hrs longer to do the install. Dixi and Gabbie were phenomenal during this entire experience; not only did they try to come up with solutions when my light hookup was bad, BUT they even stayed a little past working hours to help me check out my trailer so I could start my move across the country! They saved me an entire day by being willing to stay an extra 30 mins for me. They were so phenomenal that I hope U-Haul sends all trainees to them so new employees can learn what it is to have impeccable customer service

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I reserved a uhaul by my apartment ended up having to drive 40 minutes cause they didn’t have enough trucks and I was charged more! Very upset with uhaul!

Rating:

5.0

Anne was super helpful, she really helped me out.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

When asking about the optional trailer insurance, the question: If a car were to break down and therefore be unable to pull the rental trailer, what should one do? I was told that most rental providers will not allow towing with their vehicles. I asked if one could pull a trailer from U Haul with a U Haul truck and was informed that UHAUL would not allow a trailer to be pulled by one of their own trucks. If both of these things are true, there is a gap in options for moving a trailer if a car were to break down pulling a trailer and one didn't want to or couldn't wait for their car to be repaired. I was told there were no options through any insurance options on the trailers that could not solve this issue. Perhaps I was misinformed, but this is what I'd been told when I asked. Other than this quandary, which fortunately did not occur, everything was fine.

Rating:

5.0

more than the product, I want to recognize the older lady with White hair who helps us on the counter! She literally ran the extra mile to help us with a situation in which she didn't have to, but wow! She gave us a lesson on what a great service is! congratulations on that lady with white hair in that location! She deserves to be recognized

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Kai was the most pleasant and kind person I have ever met. She was a joy to work with when I had to return pic up truck thus Easter weekend

Rating:

5.0

Dixie was awesome in her customer service!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The only problem I had with the rental was I couldn't use my walmart card as payment. It was something new this year because I jave used it 6 times before. That is a sure way to lose my business though.

Rating:

1.0

Access is difficult and dangerous along US Hwy 89 approaching either from the south or the north. From the south, the left hand turn lane is diminished by the time you turn left; upsetting vehicles in the left lane. From the north is a joke because of insanely difficult access from 400 West that loops around and parallels US 89 forcing those traveling from US 89 from the North to take a blind lane change into 400 West where your rented truck may strike another vehicle because of its blind spot. (This is more on the city than U-Haul; but, your location invites collisions; unless someone memorizes when and where to access 200W=300W=400W from 500 South. That is a big ask.) Customer service on this busy Saturday was the antithesis and Herculean. I arrived to a long line where employees were sprinting to and from the service desk to accommodate customers; apologizing and doing the best they could. I've never seen such an amazing attention to detail to expedite under difficult circumstances. This was the best customer service I've ever seen in this or any other industry.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very good

Rating:

5.0

Great customer service & friendly- appreciated the help here- truly above & beyond

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff were friendly and helpful. It was a busy morning, but they handled all the customers efficiently and with ease.

Rating:

4.0

We called asking if we could use a gift certificate and were told we could. We showed up the morning of the rental and were told that Uhaul didn’t sell gift certificates.

Rating:

5.0

Awesome

Rating:

4.0

Figure out a safer driveway entrance and approach. Staff was excellent!

Rating:

4.0

The location was good, but again my booking experience was less than ideal.

Rating:

5.0

The staff at this location is always friendly and very helpful

Rating:

5.0

Really easy to work with

Rating:

4.0

A little confusing about the reservations about the location of the of the equipment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Dixie was awesome!

Rating:

5.0

I engaged with four different people during this rental and all were knowledgeable, helpful and professional. I will use them again.

Rating:

5.0

I was in a hurry and renting a car dolly very last second. Miranda was the person helping me and she could have done any better! She was fast, pleasant and got me on my way quickly. I would return just because of that

Rating:

5.0

Your sells tactic of having a tempting dolly and blankets to sting sells from unassuming customers takes away square footage I am paying to use and seriously gets in the way of one packing a truck tightly. To be frank, both the tactic and inconvenience made me mad as hell. Not what I am use to nor expected.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Dixie was amazing great customer service very helpful

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff and facility were great the computer program seeking the rating is annoying

Rating:

4.0

Make sure to tell renters to check the gas guage and verify that the mark put on the rental agreement is accurate.

Rating:

5.0

Dixie was amazing and really helped during this stressful time of moving. Highly recommend this location!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All employees were great. Mobile check in was awesome.

Rating:

3.0

The trailer worked out well for moving a few pieces of furniture. The only downside was that inside the trailer it had a very bad smell, maybe mold.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

No complaints on anything

Rating:

4.0

Your check out process sucks. If I reserve online, when I go to pick it up, I have to redo all the steps I did when I reserved it. Plus it is way to time consuming. it takes a full 10 minutes to check out a vehicle. Ridiculous!

Rating:

3.0

I put 7 miles on the vehicle and had to add $10 worth of gas...I don't think they had filled it to begin with. 😢

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing. They were awesome!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Wow! This was a very impressive team! I would send anyone to this location !!

Rating:

3.0

The truck was beat up, loud, difficult to steer and the passenger door wouldn’t shut tight even when slammed. It would be helpful if the employees drove the trucks on the freeway so that they could service them better.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was perfect thank

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was amazing and went the extra mile to get me on my way. Will return again and rent again.

Rating:

4.0

It would be a good idea to have more than 2 people working on saturday morning. There was quite a long wait.

Rating:

4.0

The key drop off location was a little difficult to find.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was excellent and very helpful

Rating:

4.0

staff was nice and attentive.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Simple pickup and thorough inspection

Rating:

5.0

Very good customer service, friendly and professional…

Rating:

5.0

Thank you Ann and her team 👍

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great job and excellent service all around. Thank you.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Trailer chains not hooked up correctly resulting in chains dragging and eventually breaking so only one chain was held to vehicle. Need to contact management about this large safety issue.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The sales professional was expert. The support staff did everything courteous.

Rating:

5.0

Everything worked as it should

Rating:

1.0

Charged twice because the first place never told me when I needed to drop it off

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

I got charged extra even though I put more gas than required because they said I went over a “couple of miles”.

Rating:

4.0

It was way more expensive then I thought. I wish it was more clear how much it costs.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Trusting and courteous staff...

Rating:

5.0

Google has wrong path

Rating:

5.0

Quick and easy process to rent a small moving van.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing, Dixie was amazing to work with. I would go back to this location just because of her.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

GM Ann Seibert and her associates went out of their way in assisting me. One could not ask for a better crew at this location. They are tops; and the storage unit afforded me precisely what I needed. I know that our Good GOD will Bless in abundance this whole crew for their kindness as this is my Prayer for them 🙏😇 Thank you all! Merry Christmas and a Happy New Year. +++

Rating:

5.0

Dixie & Ann were AMAZING! So super helpful & sweet. I would recommend this location to everyone! Such personable people & so very helpful! Truly love these ladies! Thank you ladies! You made our experience so easy & stress free! Will definitely come back if we ever need U-Haul again!

Rating:

5.0

The rental process was easy and the associates that helped me were incredible.

Rating:

5.0

Renting the dolly was very fast and easy. I really appreciated that.

Rating:

5.0

Never had a bad experience. Good ppl

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Really nice when I came in

Rating:

2.0

The bay door for unloading is broken - I selected a unit that was close to the unloading door because the clerk told me that's what it was used for. It wasn't until after I had gotten my unit that I found out that the bay door is broken, so I can't use that. All good, I had a key card to get in. I've been to my unit 4 times since I got it to move stuff in, and the key card access isn't working. I've told the lady at the front desk and she just lets me in another way. The only problem with this is that I have to do all my moving during their hours of operation... so anytime after 7 PM that I need to get into my storage unit, I can't. The staff is really nice and things are tidy and clean, but it's really frustrating that the bay door is broken, and so is the access to get into the indoor storage units. Knowing what I know now, I would have picked a different unit - or a different storage facility.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Only draw back is the units are only 6’ tall which reduces how much storage you can put in them

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Anna and Dixie highly recommended.

Rating:

5.0

Manager was extremely polite and helpful.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Enjoyed my stay very helpful staff would recommend to every one that I know

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Huge thanks the team at this location. Great experience!

Rating:

5.0

NA

Rating:

3.0

The outside door was never locked

Rating:

5.0

I forgot her name but the manager in the morning, she was very nice and helpful!!

Rating:

2.0

Staff was often rude, including the manager. I found myself waiting in the lobby for way too long before finally getting help on multiple occasions. Storage was fine and it worked for our temporary needs.

Rating:

5.0

Process was easy to rent a storage unit, did it all online. I did go into the office to get assistance and the crew was fantastic. They are nice and helpful. Only improvement I would suggest is more motion sensors for lights as they kept going off on us.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The new manager is fantastic. I highly suggest corporate do something nice for her. The new manager explained everything to me, and would not let me leave unsatisfied. unit prices were reasonable for storage She’s a fantastic person and I love the smiles. I will not go anywhere else, but this location. This had to be the greatest experience. I’ve had. I will be sure to let corporate know. P.s. if corporate does not do something nice for the new manager, I will myself.

Rating:

5.0

Amazing service! Owner was super helpful, would recommend to anyone.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff is understanding and kind

Rating:

5.0

Love the new manager she's very respectful and is there for the customers. Thank you.

Rating:

3.0

I kind a wish they would have showed me the units before I just was charged.

Rating:

4.0

My unit was locked out the first month I was there, and my info in the computer was not correct, but the staff was very prompt and helpful, they worked through the issues very well! The add on the internet said 24 hour access and I work graveyards so it would be nice on my nights off, but I was told the key pads were being fixed and the access is 5am to 10pm until this happens.

Rating:

5.0

My only complaint is when I got the storage unit I told them I wanted to rent a truck. In 2 days and if I could get my new unit free for 1st month and they told me it didn't matter which day I got new unit that I didn't qualify. I want to know why??

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

U haul has a great storage facility. EZ to get into your unit, great temp, everyone is very nice and helpful, espicially Jen. she was available for questions whenever I needed help. Becki

Rating:

2.0

Manager was helpful but most of the staff was not. Card readers to access units did not function. Unit access hours did not match what is advertised in website when booking. Access to sone units was not secure.

Rating:

5.0

Very thankful!

Rating:

1.0

Terry was wonderful! However, I had rented a unit and was only had it for two days, and I ended up not needing the unit, so I went in to close it out. Another young man, whom was also helpful, called upper management to ask if I could receive at least a partial refund since I didn't need the unit. The lady on the other end yelled so loudly that I could hear her from across the room stating, " absolutely not, she still has to pay for the full month and should know this due to the rental agreement!!!" She then hung up on the kind worker. Unacceptable behavior. There is no reason whatsoever, that whomever the woman was had to yell at that young man. He was trying to provide a great customer experience.. and he did. I wish that I knew the woman's name. I would call and stand up for that young man. Furthermore, the Bountiful location stated on the website that it was a 24-hour facility. After I had rented the unit, and received my lock, I was told that the hours had Changed to in-office business hours only, and the code that they give you for access will also not work. You have to go in to the office, wait in line, and have the staff get up to open the overhead door for access. Poor Terry was running around working harder than anytime I've ever seen, and he was still extremely patient and kind!

Rating:

5.0

This facility in Bountiful was just a great team. Everyone was very helpful, especially Terry & Jennifer. If this team was closer to my location I'd definitely go there.

Rating:

2.0

I LOVE uhaul as a company but this location is severely lacking. should really move to 24 hr access like so many other locations to compensate for lack of customer service from jen. ps if anyone needs to know all of their door security is going to have to be gutted with the electrical so a complete inconvenience for staff and clients. parking lot horrible location, if they have the chance they need to work with the city to have something done about their driveway and the condition it is in.

Rating:

5.0

The staff are working very hard to keep things going despite current difficulties with staffing, etc. They are willing to help out their customers and make do with what they have. The staff were very willing to talk options with me when I needed to make changes and do different things with my unit. I was very pleased with their hard work and customer service.

Rating:

4.0

Jen Brandon and the rest of the crew are great people to have dealt with for the 5 yrs we have had a storage with uhaul. I have recommended a few people to use there products and storage facility

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I had no issues with this storage location. Good availability and always clean.

Rating:

5.0

The customer service was professional and very helpful despite my flustered self. The staff (especially Jen) helped me to get what I needed and I very much appreciate it.

Rating:

5.0

Very helpful young man l.

Rating:

5.0

I was really impressed by how easy it was to secure a unit and move in.

Rating:

5.0

Jen was a life saver we got all our stuff into one storage unit which was very clean on the main floor close to the entrance we moved here from Calgary Alberta Canada needed something close to our hotel it was perfect monthly Storage rate was excellent would definitely use U haul again

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Employees were rude spoke to fast and didn't slow down to listen what was asked. The staff made myself and cold clean up after other people unloaded saying it was my movers that made a mess. Would not recommend people to move in. Poor hours to enter

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Unit was in really bad shape. The door was loose on its hinges and the floorboards were wobbly. We had several rude interactions with the employees, and only one of them was helpful (tall man with short blonde hair, didn't catch his name but he helped us with the door). One employee (Damien) was very dismissive of us and ignored our request for a lower unit. Another was a short white lady who was just immediately aggressive and impolite. She made me wait 5 minutes just to see her and then proceded to tell me that the door was entirely broken and that we would have to take all of our furniture through a tiny black door. While the big door being broken wasn't her fault at all, she was immediately aggressive and I felt defensive. There was also no alternate good routes outside the Uhaul storage area which made this a NIGHTMARE. Never coming back, thanks.

Rating:

2.0

Damien was the guy helping us out. Never met someone so apathetic at this place. We were trying to deal with a very harrowing situation and he interrupted us constantly, ignored me when I said I didn't want a unit up stairs because we were doing all the labor by ourselves and generally didn't care about us. Very annoyed with the service, and the storage unit area was very run down and not very stable floorboards. Bathroom was also filthy and there was no water available to drink.

Rating:

5.0

Thanks so much for Jen the manager for working With us for keeping are unit . Thank you so much it's my pleasure I will use This U-haul again Sheryl VanLeeuwen

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I first arrived at this location in Nov. 2020, with a U-Haul truck for of possessions which couldn't be unloaded as our apartment wasn't ready yet. The young lady who assisted me, gave me not 1, not 2, but 3 units, free for the first month! Prior to the first month ending, we vacated 2 of the units and kept one for seasonal items. We vacated this final unit at the beginning of June 2022, not because of being dissatisfied, but because with the rising cost of gas, I needed to make budget cuts wherever I could. Any time that my situation changes for the better, I would definitely use this location again.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Noice

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Getting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Jen has helped me keep my storage ! She is wonderful She is always happy

Rating:

3.0

Only issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder

Rating:

1.0

Worst customer service experience I have ever had.

Rating:

5.0

Very helpful staff, answered every question clearly and precisely.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

After making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn’t received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I’m so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!

Rating:

5.0

Excellent service, very helpful.

Rating:

5.0

Brandon,Jen and staff are an awesome team and i would highly recommend the facility. Thank You

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Management / staff very professional & efficient Would utilize this facility again for any long or short term storage

Rating:

1.0

The in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together

Rating:

1.0

I moved out two days into the billing cycle, but I was told that my bill could not be pro-rated, even when I came in before that cycle started.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The storage is perfect for what I need it for.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

A few weeks ago, had an experience when I rented a truck. I was disappointed that I had used the app to check in to save tons of time, yet ended up being shuffled from truck to truck for almost an hour while I had friends waiting. But it was business as usual, with no offer for free use of a hand truck or furniture dolley. Some kind of consolation would have been appreciated. I know things happen, but maybe Uhaul should rethink customer service when these things happen.

Rating:

5.0

Terry helped us out both times! He was amazing help! Our time there was short because we only used it for a short time to move stuff. Thank you!!

Rating:

4.0

I really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a $15.00 late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

I have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome 💯💯💯

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

La gente fue muy servicial pero creo que deberian extender un poco el horario de oficina, por lo menos hasta las 8pm hay personas que trabajan hasta tarde y les serial mas conveniente tener las oficinas abiertas unas horas mas. Pero en lo de mas el servicio fue muy bueno.

Rating:

5.0

Moving can be a stressful time in anyone's life. I have moved dozens of times and used U-haul for all of my moving needs. This past Saturday, 5/1/2021, I was scheduled to meet the guys from Moving Help at 9:30 to unload the U-haul into a storage unit. Because the paperwork wasn't completed, I arrived at 9:00am at which time Jen Barker informed me that the system went down. There were people lined up in the store and U-haul trucks lined up in the yard for check-in...not surprising as this was the 1st of the month on a weekend. Jen and Brandon helped customers as fast as fast as they could using "old school" paper and pen methods. Jen couldn't use the computer to locate the unit I reserved, so we went looking for an available unit by foot. The process was time consuming, but not the fault of the U-haul team. We located the vacant unit and proceeded with paperwork, so the movers could unload the U-haul truck. Because the computer was down, every transaction took longer than expected, but Jen and Brandon were dedicated to helping everyone who walked in as best they could like pros, never rude and always polite and professional. Thank you Jen and Brandon for not giving up and taking care of me!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All staff was very helpful in showing me how to set the security system and walked me through it. They were polite and respectful. I was informed about the difference in quality of padlocks for my storage door. Also, I was informed about the perks of renting an indoor storage with security cameras and alarm system. I felt very good at leaving my belongings there. I would recommend U-haul for storage and as a place with competitive pricing. Thanks, Bountiful Team!

Rating:

5.0

The management was very helpful and friendly. When I asked about the storage units, they were very informative and sold the benefits of them vs. other storage places. Thank you!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Jen, Brandon and Jeff are super awesome.

Rating:

5.0

Brandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Your Associate Brandon was excellent and very accommodating to our needs.

Rating:

1.0

We started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to “John Doe”. It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.

Rating:

1.0

The new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.

Rating:

5.0

Still haven’t received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richins

Rating:

5.0

Mike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!

Rating:

5.0

Brandon was super helpful as he always has been. Very professional and kind.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

best ever!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.

Rating:

5.0

I had a unit for one year. I couldn’t have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren’t enough. I would highly recommend and will use again if I need storage in the future!

Rating:

5.0

Thank you

Rating:

5.0

Extremely helpful.

Rating:

2.0

Was told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

It was the best customer experience and awesome competitive prices.

Rating:

2.0

Our unit was blocked frequently and it was difficult to access.

Rating:

5.0

Very Nice!

Rating:

5.0

Brandon was exceptionally helpful and friendly!

Rating:

2.0

I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

Rating:

5.0

The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

Rating:

5.0

Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

Rating:

1.0

Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

Rating:

5.0

Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Rating:

4.0

Great service

Rating:

5.0

Super friendly staff.

Rating:

4.0

Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

Rating:

5.0

I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

Rating:

5.0

want to thank Brandon again great service ..thank you

Rating:

2.0

The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Rating:

5.0

Quick, easy to move in, helpful staff. All around a good experience

Rating:

5.0

For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

Rating:

5.0

The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

Rating:

5.0

Great customer service. Very friendly and helpful.

Rating:

5.0

Great place!

Rating:

5.0

Had a minor snag, and they resolved it without any issues... keep up the good work!

Rating:

5.0

Great

Rating:

5.0

I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

Rating:

5.0

This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

Rating:

5.0

Really polite and helpful staff

Rating:

5.0

Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

Rating:

5.0

they were very helpful and fun to work with

Rating:

4.0

My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Rating:

5.0

The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Rating:

4.0

The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.