Comentarios de los clientes para U-Haul Moving & Storage of Bountiful

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Bountiful

Clasificación general:

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DEBORAH G.
Clasificación:

It took about 20 min before I could find an employee. It was odd.

lauren N.
Clasificación:

As always, you guys are great! Thank you!

RIANNA NICOLE S.
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El cliente no dejó un comentario.

Elias L.
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El cliente no dejó un comentario.

Tony R.
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Great customer service.

Herman B.
Clasificación:

Friendly staff. Helpful. The office is small, but spaced out well to adhere to social distance measures.

TANYA S.
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El cliente no dejó un comentario.

lauren n. | First Impressions |
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Brandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.

david N.
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Jen was awesome. Thanks for your help.

david N.
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Both Brandon & were super helpful and professional. I will do all my rentals through this location. Thanks guys!

PAMELA E.
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it was very busy so there was not much time for visiting but the people were quick and efficient. The truck was clean and well maintained. I was very pleased with how it traveled from Utah to Idaho.

RUSSELL G.
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truck was clean but had several mechanical issues.

Nicholas H.
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Waited for nearly an hour to pick up a trailer that was fully reserved and pre checked in.

Bruce K.
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El cliente no dejó un comentario.

karen C.
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El cliente no dejó un comentario.

CHAD C.
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El cliente no dejó un comentario.

Val R.
Clasificación:

Hire a few more people.

Marina E.
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El cliente no dejó un comentario.

Mary K.
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El cliente no dejó un comentario.

Edward F.
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El cliente no dejó un comentario.

WILLIAM K. | Overall Experience |
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El cliente no dejó un comentario.

Scott J.
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El cliente no dejó un comentario.

charlotte M.
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El cliente no dejó un comentario.

Cindee M.
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El cliente no dejó un comentario.

Mariana D. | First Impressions |
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Your Associate Brandon was excellent and very accommodating to our needs.

Jonathan D.
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El cliente no dejó un comentario.

TRAVIS I.
Clasificación:

I debated whether I should check in the equipment online, if it would charge me for another day $35 since we were a few hours late, or letting Uhaul check it in the next day for a $20 charge. I gambled and hoped that checking it in wouldn't charge us but was wrong and it charged another full day. I wish we wouldn't have done it.

ELIZABETH MAE B.
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El cliente no dejó un comentario.

steve N.
Clasificación:

I could NOT believe that the truck I rented was deemed "road worthy" it was al over the road, side to side, up and down. Windshield was beyond dirty, fuel tank was below 1/4. All in all I would go out of my way to rent again from U- Haul

DUSTIN L.
Clasificación:

Great people. They were severely shorthanded, and they were obviously in 'all hands on deck' panic mode. Usually trying to work that fast can drop service quality, but they did a great job making sure all of us customers were being taken care of. I appreciate their hard work. They were put in a really tough situation, but they kept on working.

Aarone C.
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El cliente no dejó un comentario.

Richard K.
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Just a little faster service.

KIMBALL J.
Clasificación:

Keep doing the same.

Casey A.
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El cliente no dejó un comentario.

Laura H.
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El cliente no dejó un comentario.

David D.
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There is usually a long wait to get going I think it's due to low staff.

Charles B.
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I was not told that there will be an after hour charge for returning equipment at night. I would like to know why an extra $21 was needed.

JARED D.
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The gas level was below 1/4 of a tank and was below 1/8 of a tank.

REX B.
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El cliente no dejó un comentario.

Gary S. | First Impressions |
Clasificación:

We started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to “John Doe”. It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.

David T.
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Facility was fine. HUGE concern with the telephone service waiting times. 15 minutes is unacceptable

Adrian W.
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El cliente no dejó un comentario.

Larry B.
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Clean and quick.

Kenneth F.
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Nothing!

Franklyn M.
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El cliente no dejó un comentario.

Cody J. | Overall Experience |
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The new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.

Maggie M.
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El cliente no dejó un comentario.

Dean B.
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El cliente no dejó un comentario.

Gerald C.
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El cliente no dejó un comentario.

CODY J.
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New kid that I initially dealt with was ultra rude, not courteous or helpful whatsoever. The older gentleman was a delight.

Ankur S.
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El cliente no dejó un comentario.

Charles C.
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Service and equipment was excellent, very friendly employees, and very helpful! I would rent there again

Peter D.
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El cliente no dejó un comentario.

Franklin B.
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El cliente no dejó un comentario.

kelly r. | Overall Experience |
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Still haven’t received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richins

Steve S. | First Impressions |
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Mike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!

STEPHEN S.
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Brandon went way above all expectations, he really was caring and most positive person took all the stress out of moving!! He really deserves allot of credit and is a great employee. Mike was working with him and he also went way above expectations, friendly and very helpful. I have used U-Haul many times in past and this was by far the best customer service I have ever had!!!

Charly B.
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We returned it in the morning at 9 am but they didnt check in the vehicle until one. Also they where extremely rude.

David G.
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El cliente no dejó un comentario.

Gregory H.
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El cliente no dejó un comentario.

Gerald B.
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El cliente no dejó un comentario.

RICHARD M.
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El cliente no dejó un comentario.

Bart F.
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The employees on site were super helpful but were short handed

Nicole B. | Overall Experience |
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Brandon was super helpful as he always has been. Very professional and kind.

Wallace D.
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El cliente no dejó un comentario.

bruce B.
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El cliente no dejó un comentario.

TODD T.
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El cliente no dejó un comentario.

Jena C.
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Love this location!

Michael S.
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Drop off even faster, unhooked, took photos and emailed receipt, 5 minutes. Equipment worked great, no troubles, will use U-haul again if the need arises. Used U-haul in the past, same results, thanks.

Jenny B.
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Everyone was very friendly and helpful!!

Gary P.
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Dropped off equipment and the rep was very helpful. Although he was the only person their and extremely overworked on a Sunday, he attended to my concerns on check in and did an excellent job.

Heneli T.
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Nothing! Our experience was great!

greg M.
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El cliente no dejó un comentario.

Craige S.
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Drop off process was SIMPLE and QUICK.

DAWN W.
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El cliente no dejó un comentario.

George T.
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El cliente no dejó un comentario.

Mary E.
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It was really clean and ready to go; I just walked up to the window and asked, and they happened to have what I needed and off we went!

GERMAN G.
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El cliente no dejó un comentario.

Chester K.
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The employee that helped me was very helpful

Gerardo G.
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El cliente no dejó un comentario.

Keith M.
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Every time I go to rent, there always seems to be only one member of the staff there to handle all the people waiting. It can take a long time. I know that it is probably due to the lack of being able to hire goo people too.

jonny N.
Clasificación:

I rented a car dolly, contract number 28289747. Picked it up and delivered it to Bountiful Location, 2150 S 500W, Bountiful UT, 84010. The pick up was fine, but the return was horrible. Employee, Brandon (at least that what he said) told me to drop it off and he'll email a receipt. I told him I'm not comfortable with that. He said, "all of you people are deciding to return stuff right now and I don't have time to give you a receipt.." I walked inside to wait and another employee, Terry, asked if he could help me. I explained the situation and Terry gave me a receipt. Brandon came in and Terry explained that the receipt was given and Brandon had to inspect the dolly. Brandon looked at me and said, "this is un-fucking real!" He said that in front of my ten year old son and a witness that was with me. I demandeed to know the Manager's name and number, but was told "we're not giving it to you." Terry finally gave me a business card for Jeffry Ward. I called and left a message, but that person did not call me back. I am SO UPSET and do not plan to drop this. I will call corporate if I have to. Someone needs to call me ASAP. My number is 801.879.2259.

Robert A.
Clasificación:

Recommend adding staff for busy hours

Kurt A.
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El cliente no dejó un comentario.

Lynda B.
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El cliente no dejó un comentario.

flynt K.
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The man working the location was extremely helpful and went above and beyond to help us out. Even though you could tell he was swamped with work, he still took time to make sure everything went as smoothly as possible and that we were taken care of.

eden K.
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The Assistant Manager, Brandon, went above and beyond for me. When I went to rent my trailer, Brandon asked me if I had a ball to hook up the trailer to.I forgot to check to see if my ball was still there before coming but I was surprised that my ball was missing. I was very upset. Brandon immediately got a new ball for me and empathetically spoke to me about not worrying. He said he would take care of the price. He took the time to hook it up and explained how everything worked. He showed me the phone # to call if there was an emergency or I needed roadside assistance. He made sure that I felt comfortable with everything and reassured me that it was going to be a good trip. When My daughter moves to our new state, we will be definitely renting our moving truck from Brandon. He really cares about making sure people get to their destination safely.

Jeffrey M.
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El cliente no dejó un comentario.

RON R.
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Brandon was very helpful and provided good suggestions to help my move go more smoothly. Thanks Brandon!

Elizabeth C.
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Brandon Barker was on shift to do intake of our 26-footer. He told me that 2 people had quit that day, so he was on shift by himself. He did everything he could to help me out for keeping the truck an extra day and half. I should've been called by his boss about returning the truck, but I never received a call. I showed him my call history and told me I never received a call. When I told him that, he waived the $42 fee for keeping the truck longer than I was supposed to have it. And I was able to get back my $100 deposit in full. He really went above and beyond to help me out and I'm extremely grateful. U-Haul should really take notice and value this man, because his customer service is through the roof.

Nanette O.
Clasificación:

I would absolutely recommend this U-Haul location to my family, friends, and neighbors and I have, actually! We regularly rent different sized and types of trailers to accomplish varied household and yard chores, etc. We especially appreciate working with both Brandon and Jeffry. We have found Brandon to be especially accommodating and to have excellent customer service. He is very friendly, outgoing, and willing to go the extra mile to have happy, satisfied customers!! We have only had very positive interactions/experiences every time we are there, which is quite often recently. You will be very pleased with every aspect of the rental process!

West S.
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El cliente no dejó un comentario.

KARL C.
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El cliente no dejó un comentario.

Leticia S.
Clasificación:

A couple days after returning my rental 2 hours earlier than my reservation called for, I received a charge on my card for an extra day. When I called customer service they said their records showed I returned it a day late! This place sucks! The guy came out, unhooked the trailer, and sent us on our way, we had no way of proving the date and time of our drop off. They should implement a receipt policy with time and date of drop off! This was an annoying experience, because they also put a $110 hold on my payment card, which in turn caused me to not be able to make a payment for something else, because I couldn't get to my money!

Micaela E.
Clasificación:

Have better customer service as far as how your employees treat people! Brandon I think was his name was completely rude I walked out of there in tears because of how he was talking to me. He wasn't willing to be more helpful then doubtful about the entire situation, after me driving from Layton to begin with. There was no mention of any type of deposit what so ever! And that's me stating from the Layton location, that made my reservation. Then I get there and get told I must have a 100$ deposit and that it has to be on credit card. Okay ? Then they wouldn't take any cash either? the girl in Layton knew I had cash and why didn't she mention anything to me about this deposit? I thought the point of the credit card being on file was enough As it was. No where in any advertising or pamphlets did it talk about any kind of deposit? So extremely poor advertising! Nothing about that entire situation made it worth is honestly and then how much the overall charge was at the end was NOT worth the money. I felt robbed at that point. I would like to say your employee named terry was much more kinder and more helpful during my transaction he definitely went above and and beyond to make the experience more comfortable overall. He did what he could to make best of the problems and how I was being treated.

david K.
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The guy that checked me in was awesome, very nice guy!

Alex J.
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El cliente no dejó un comentario.

Carl S.
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Jeff the manager was great. He apologized for the issues I had. He made it right. Very friendly and help explaining everything.

Chancelor W.
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El cliente no dejó un comentario.

Nathan H.
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El cliente no dejó un comentario.

Jose A.
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No comen on may sede you doing good too me thanks for you help

Rita A.
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Great customer service

margil R.
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El cliente no dejó un comentario.

david R.
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Bountiful office was great! However I made reservation in Centerville and when I called to verify that I was picking up in Centerville they said they didn't have trucks there even though I had a confirmed reservation. They gave me a number to call that said indeed I should pick up in Bountiful. It was confusing. Bountiful however did everything right

Cole W.
Clasificación:

Pickup Process was very professional and caring and couldn't ask for better. However, the dropoff was the opposite. Walked in at 7:03 with the doors open and asked the two employees behind the desk I wanted to drop off the Uhaul. They gave me the response of "We are closed, you can drop it off for late drop off for 20 bucks." First of all, I had till 8 pm to drop off and was early so I didn't have to do the after-hours drop-off. They didn't even look me in the eye it shows the slightest motive to help. The employees walked out and drove away. One drove an old red Mazda Miata and the other a newer black Mada 3. Unbelievable and it shouldn't matter that they closed officially 3 minutes before. The doors were open and seem like they didn't care to help for one or two more minutes. Bad customer service and don't pick up the phone. Besides the fact, the Uhaul was very scary to drive as the steering felt like it was barely connected to the steering rack! check the steering before you get far!

Matthew A.
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Answer the phone. I wanted to upgrade my size of vehicle was unable to do so because the phone was not answered.

HEATHER A.
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El cliente no dejó un comentario.

Matthew M.
Clasificación:

Friendly & Professional employees. Thank you.

kaitlyn h. | Overall Experience |
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El cliente no dejó un comentario.

Ethan K. | Overall Experience |
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El cliente no dejó un comentario.

Mauricio M. | Overall Experience |
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El cliente no dejó un comentario.

Sandra H. | First Impressions |
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El cliente no dejó un comentario.

Mauricio M. | First Impressions |
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El cliente no dejó un comentario.

James W. | First Impressions |
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best ever!!

Debbie M. | Overall Experience |
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El cliente no dejó un comentario.

TREVOR L. | Overall Experience |
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El cliente no dejó un comentario.

Celli G. | Overall Experience |
Clasificación:

The only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.

Tara P. | Overall Experience |
Clasificación:

I had a unit for one year. I couldn’t have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren’t enough. I would highly recommend and will use again if I need storage in the future!

Edwin C. | Overall Experience |
Clasificación:

Thank you

Jared J. | First Impressions |
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Extremely helpful.

Cody J. | First Impressions |
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Was told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.

John N. | Overall Experience |
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El cliente no dejó un comentario.

Lynda S. | First Impressions |
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El cliente no dejó un comentario.

Michael H. | Overall Experience |
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It was the best customer experience and awesome competitive prices.

Joseph C. | Overall Experience |
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Our unit was blocked frequently and it was difficult to access.

Paul G. | Overall Experience |
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Very Nice!

Olaf J. | First Impressions |
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Brandon was exceptionally helpful and friendly!

Wendy F. | Overall Experience |
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I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

TREVOR L. | First Impressions |
Clasificación:

The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

Camille I. | Overall Experience |
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Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

BENJAMIN I. | Overall Experience |
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Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

Ryan M. | First Impressions |
Clasificación:

Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Corry M. | First Impressions |
Clasificación:

Great service

Nathan M. | First Impressions |
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Super friendly staff.

DON S. | Overall Experience |
Clasificación:

Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

robyn s. | First Impressions |
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I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

Bacilia E. | First Impressions |
Clasificación:

want to thank Brandon again great service ..thank you

Michael W. | First Impressions |
Clasificación:

The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Mark O. | First Impressions |
Clasificación:

Quick, easy to move in, helpful staff. All around a good experience

karen B. | Overall Experience |
Clasificación:

For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

norm r. | First Impressions |
Clasificación:

The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

lance w. | First Impressions |
Clasificación:

Great customer service. Very friendly and helpful.

Ivy t. | Overall Experience |
Clasificación:

Great place!

Chris F. | Overall Experience |
Clasificación:

Had a minor snag, and they resolved it without any issues... keep up the good work!

Jesse E. | Reservation |
Clasificación:

Great

CHRIS H. | Overall Experience |
Clasificación:

I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

Joan B. | Overall Experience |
Clasificación:

This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

margaret H. | Reservation |
Clasificación:

Really polite and helpful staff

Alexandria T. | Reservation |
Clasificación:

Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

mary j. | Overall Experience |
Clasificación:

they were very helpful and fun to work with

Brian B. | Overall Experience |
Clasificación:

My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Chelsea R. | Overall Experience |
Clasificación:

The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Brian B. | Overall Experience |
Clasificación:

The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.

PEGGY R. | Overall Experience |
Clasificación:

Sometimes there was a long wait to be helped, but that was because they were very busy. They were always helpful to us. Pleasant to work with.

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