Truck was dirty inside cab. It took 40 minutes to drop off because someone ahead of me had an issue with the reservation. Each time I have rented a uhaul over the past 6 years, there was an issue with the reservation system. I'll use Penske going forwardWilliam M.
Customer Reviews for U-Haul Moving & Storage of Boone
Boone, NC 28607
(S Of Coca Cola Plant)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The vehicle was filthy inside & the windshield outside was too. I was misinformed that if we got the truck back early, we'd receive a credit. So we hustled to get it back a day early, but there was no refund/credit given.BROOK B.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.Seth C.
El cliente no dejó un comentario.Jeffrey S.
Great place and friendly staffLeonard A. | Overall Experience
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Ellen S.
Always eager to help, friendly and fast service!Krista E.
El cliente no dejó un comentario.LAWRENCE B.
Staff was always friendly but there were truck rentals consistently parked in front of my unit and I could never get in to my unit or around the complex. And every time I tried to call to get some help, nobody answered.Sarah B. | Overall Experience
El cliente no dejó un comentario.Erik E.
El cliente no dejó un comentario.Dan B.
Thumbs up, especially to the workers!Ricky B.
El cliente no dejó un comentario.Susan D.
El cliente no dejó un comentario.Samuels P.
very helpful staff. great location to get in and out quickly.Mark S.
El cliente no dejó un comentario.Read J.
El cliente no dejó un comentario.Jeff L.
My only recommendation is the email with access code needs a note stating, "tear off green tag, lock will be inside unit". We didn't know this and had to go in. Michelle was super friendly and helpful and got us upgraded to a larger unit.Peter Grant C. | Online Move In
El cliente no dejó un comentario.Melanie H.
He was just as good as the other guy. Friendly courteous and professional. Establishment was well kept. 5 stars.Marshall M.
Great staff, trailer was clean and ready to go-no complaints on check in or return.Bradley N.
Michelle Callahan was kind and helpful. She called to check on me when I was running late to be sure I was okay and on the way.Benjamin B.
El cliente no dejó un comentario.Roger B.
The final billing was confusing, the way different charges popped on and off. I called the location and the manager was kind enough to clearly explain what was going on. I had no further issues.Abby C.
El cliente no dejó un comentario.Michael K. | Overall Experience
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Rick T.
Only one person working at this location. Was extremely busy when I arrivedAndre J.
El cliente no dejó un comentario.Kim H.
El cliente no dejó un comentario.Daniel J.
El cliente no dejó un comentario.Tamara A.
AWESOME customer service THANKSCynthia L.
El cliente no dejó un comentario.JAY J.
El cliente no dejó un comentario.Daniel E.
Smooth process as usual.Daniel O.
The Lady that worked the day of 11-07-2022 was very helpful and friendly and made sure things was done as they should of been done. I was pleased with this part of my experience with U Haul. That is above average especially the experience of what I had with the other parts.Ronny C. | First Impressions
This was such a inconvenience with the uhaul place that we originally had set up which was the mountain city Tn location. We went to drop it off at that location called when we got there like the agreement had said for them to tell us they wasn't going to take it back at that location so we had to drive 40 extra minutes to Boone Nc the next closest to drop it off. That's where they told us it was uncalled for and made it right with us. Seems like though if you have a local uhaul place you should be able to use it.Justin T.
El cliente no dejó un comentario.Jim H.
Nothing that I could see. The two girls inside listen's and runs the business well. And this comes from a business owner that has a high standard.Jerry R.
everything was great!Anthony P.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.SHAWN V.
El cliente no dejó un comentario.alicia g. | First Impressions
U-haul Boone was Sooooooo easy to work with, sooooo friendly and helpful - they took care of me from start to finish - an incredible team - I highly, highly, highly recommend!Wendy W. | Overall Experience
Very professional and knowledgeable employee.Charles B.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.elliot O.
The Uhaul web site did not show the Boone LocationJames M.
General manger was very helpful and polite. On time , quick and easy.Jeff R.
A bit out of the way, but the woman handling the returns was wonderful. Enjoyed chatting with her while she handled the return. Quick and smooth.Linda K.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.Bo D.
El cliente no dejó un comentario.Carol R.
El cliente no dejó un comentario.Kristine S.
Great service, quick to get me in and out. Check in is thorough and understanding. Put a hitch on my keep and had the best service I've had in quite some timeâ€¦ I'll use uhaul from now onâ€¦ thank youtimothy S.
El cliente no dejó un comentario.William S.
Everything was excellent!!!Billy W.
Your Gmail Jennifer Wadis is ah excellent employee; Very helpful and professionalJames W.
Return the truck with more fuel in it then when I received it and was charged $33 as if the fuel was low tried to resolve this issue they don't even answer the phone on site and nobody in the U-Haul office can handle itTED O.
Checking process was extremely efficient. Took less tha 5 minutesJohn L.
El cliente no dejó un comentario.Wesley P.
The staff who hooked up our trailer did not screw down the latch to the hitch causing the trailer to pop off on the highway. Luckily no one was hurt but this could have been so much worse than it was. When returning the trailer I explained what happened to the staff there and their response was very rude. The staff discarded my response saying we did something wrong. This was a very poor experience overall and I will not be recommending this location to anyone.Asa R.
Same great service I have gotten used to at U Haul.joe P.
I've used this location multiple times for rentals. Always great..Francis M.
Not one thing. This place is the best. Best uhaul employees. Very Friendly and polite. Gracias.PEGGY B.
El cliente no dejó un comentario.Reene S.
El cliente no dejó un comentario.Brian F.
Fast and easy transaction.Brian F.
I called to inform location I was running a little late (90 minutes) and returned the truck with 3/8 more fuel then when I picked it up â€œan they still charged me for an extra dayâ€..!!!Rick R.
El cliente no dejó un comentario.Sherri H.
El cliente no dejó un comentario.Lynne L.
Fix driveway coming into the lotAl S.
El cliente no dejó un comentario.kari S.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.George Y.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Austin J.
The pick up truck was very adequate for the purpose of me needing it, home improvements. Although I received the vehicle unclean, dog hair, dirty floor mats, and smelled of cigars, it really doesn't bother me. I get it, it's a uhaul rental, no worries. The truck was reliable, fairly new and the location was clean, nice shop. People were great, and very helpful. Christopher W.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.ERIC G.
Michelle! The woman who helped us yesterday was very professional, helpful and polite. It literally only took Michelle no longer than fifteen minutes for us to complete our two rental units. We also added U-Haul's insurance for both units because of Michelle mentioning it us. We had no clue until yesterday about the insurance your company provides when renting one of your unit. I've rented y U-Haul's units for years and your company's insurance has never been mentioned to us before until yesterday. We do have home owners insurance but for the quote Michelle gave us for both units to be insured by U-Haul we couldn't resist. Michelle is definitely a keeper. Thanks, Karl Smith Boone, N.C.KARL S. | First Impressions
El cliente no dejó un comentario.Darryl F.
Employees all always helpful and friendly.Rick W.
El cliente no dejó un comentario.Alicia S.
Uhaul made moving so easy!Wendy W. | First Impressions
El cliente no dejó un comentario.hilary h. | Overall Experience
Easy rental and great service.don G.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Don K.
El cliente no dejó un comentario.Robert K.
I can't say enough about this location. I have rented from them at least 3 times and every time has been a great experience. The staff are very friendly and helpful and the equipment is always clean and in great shape.Margaret W.
El cliente no dejó un comentario.Robert E.
Very easy return. I wish they would have come out looked at the truck with me verified mileages gas gage They did go out after because the called us back for our keys that we left behind. Overall very good experienceCynthia M.
El cliente no dejó un comentario.Rick W.
El cliente no dejó un comentario.James T.
The person that greet and helped us was so friendly and extremely helpful!! Made the end of our trip very positive! Thank you!!Denise M.
El cliente no dejó un comentario.Douglas E.
The van was clean but the back tires are bald in the middle. This made our trips pretty frustrating. We needed to move one more load of furniture l, but decided not to because it started raining and we worried that the traction would be even worse. The van had less than 17,000 miles on it, but the tire ls definitely need to be changed. Your staff is awesome! Very kind and professional. I didn't get a chance to speak to them directly about the tires since there was another customer checking out.Andrew S.
El cliente no dejó un comentario.Jennifer W.
I have been using this uhaul storage facility each year since 2020 storing my girls dorm room items during the summer months. They staff is always helpful and friendly and the facility is well maintained.Benita V. | Overall Experience
Have truck vacuumed out and sent to maintenance - received warnings from the truck itself that it needed to have maintenanceLeah M.
The truck was not serviced before pick up. The gear lever failed soon afterwards. I do not believe the truck had been checked before customer pick up.Abhijit R.
Jennifer the General Manager was nice and helpful. She made the attachment of the trailer to my Jeep very easy.MARSHALL W.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Douglas T. | Overall Experience
Don't contact me after I drop off my uhual the next day saying I haven't dropped off my uhual. Keep better track of your trucksCameron A.
I had a wonderful experience renting a van from the Boone NC location. My check in time was short and the van was brand new and easy to drive. I was able to move what I needed and returned the van with a very short check in process. I would highly recommend this location.Donna M.
Given a truck that felt like the transmission was going out. Got to where I was going truck wouldn't start. Had uhaul call mechanic then truck starts all of a sudden. Then turn the truck in on time and uhaul tries to charge me extra. A bunch of crookstommy M.
El cliente no dejó un comentario.BRUCE R. | Overall Experience
Great staff. Very helpful and friendly.JEFF H. | Overall Experience
El cliente no dejó un comentario.Monica F. | Overall Experience
El cliente no dejó un comentario.Michael A. | Overall Experience
El cliente no dejó un comentario.Lara h. | Overall Experience
Only complaint is maneuvering with so many trucks parked in front of storage unitgina d. | Overall Experience
El cliente no dejó un comentario.Jonathan P. | Overall Experience
We had a big snafu happen. The staff went above and beyond to help us in our situation. We are so appreciative of everything they did for us. Would highly recommend them. Kudos for being wonderful people!Teresa R. | First Impressions
Full of mice, and water got into our unitJason C. | Overall Experience
El cliente no dejó un comentario.kimi p. | First Impressions
Thank You so much. I we truly appreciate you very muchNatalie H. | First Impressions
El cliente no dejó un comentario.ROBERICK R. | Overall Experience
They have been very helpful and communicative with me about everything. Great staff to work with.Christian A. | First Impressions
El cliente no dejó un comentario.Cameron W. | Overall Experience
Jennifer was so helpful. She went above and beyond to help me with renting a truck and storage. She is knowledgeable and is willing to help if she is able. I appreciate people who put that extra something in their customer service. Thank you Jennifer!Treecie K. | First Impressions
Jennifer was a big help and very professional!!lynn s. | Overall Experience
El cliente no dejó un comentario.LYNN K. | Overall Experience
El cliente no dejó un comentario.Jennifer P. | Overall Experience
El cliente no dejó un comentario.CHARLES T. | First Impressions
I lost about $15,000 of belongings due to a warehouse fire caused by a person who was living in one of the units. Not secure. No way. Not happy. No way. Will never use this facility again. Will not recommend it to others. Compensate me for my loss due to your negligence and I might be happier.mary m. | Overall Experience
El cliente no dejó un comentario.angela m. | Overall Experience
El cliente no dejó un comentario.LAWRENCE W. | Overall Experience
El cliente no dejó un comentario.Todd J. | Overall Experience
El cliente no dejó un comentario.roger c. | Overall Experience
El cliente no dejó un comentario.Kim T. | Overall Experience
The storage unit was overrun with mice. Presumably neighboring tenants were storing food in their units. I had to routinely stock a lot of poison bait in mine to prevent damage to my stuff.Keith L. | Overall Experience
El cliente no dejó un comentario.Paula H. | Overall Experience
El cliente no dejó un comentario.Elmer B. | Overall Experience
The friendliest place I have used. They helped me decide what I needed for my move and I was accommodated. Will was great!!! And the lady that I talked to on the morning of the 23rd was very sweet. Yes I would rev one d the dealership there in Boone North Carolina. Thank you guys for making this easierBenita F. | First Impressions
Great staff!Rebecca P. | Overall Experience
Thank you for a great service, all was clean and ready to use when we needed it.jennifer p. | Overall Experience
El cliente no dejó un comentario.Ted G. | Overall Experience
Very easy process. Will return!Patricia J. | Overall Experience
U-Haul has always been there for me. I always get excellent service. Highly recommended! The folks in Boone are top notch!Charles M. | Overall Experience
El cliente no dejó un comentario.MELISSA W. | Overall Experience
El cliente no dejó un comentario.Elissa K. | Overall Experience
El cliente no dejó un comentario.James F. | Overall Experience
El cliente no dejó un comentario.Cameron Y. | Overall Experience
El cliente no dejó un comentario.brett b. | Overall Experience
El cliente no dejó un comentario.Heather V. | Overall Experience
El cliente no dejó un comentario.Cynthia C. | First Impressions
El cliente no dejó un comentario.Kimberly N. | First Impressions
Jennifer was really good, efficient and professional! She is outstanding!!chris g. | First Impressions
We did have issues with the door sliders needing to be replaced on a few units. Management did take care of the problem.Kristen W. | Overall Experience
Everything is outstanding!Charles M. | First Impressions
I’m not a fan of uhaul as a company but Jennifer was always wonderful and helpful.Lisa N. | Overall Experience
El cliente no dejó un comentario.Coleen` A. | Overall Experience
My daughter and I had one item left in the storage unit and could not put on the truck ourselves. One of the ladies at the front desk offered to help us get that one item into our moving truck. Saved a big headache from coming. She is an amazing person. I didn't get her name, she has blonde hair and a little overweight. God bless her.Diane T. | Overall Experience
El cliente no dejó un comentario.George J. | Overall Experience
The woman that helped me was really kind and patient. She made a tough day of moving light and sweet for a moment. She was really wonderful and helpful with everything. Did have a charge for a dolly that I didn't get but I don't think that's on your end I think it was assumed by uhaul. Again appreciate the great service. ¡Gracias!Lisa N. | First Impressions
Bummy vibes but nice facultySeton I. | First Impressions
El cliente no dejó un comentario.jenny r. | Overall Experience
El cliente no dejó un comentario.TONY H. | First Impressions
El cliente no dejó un comentario.ANGELA B. | Overall Experience
El cliente no dejó un comentario.Dennis T. | First Impressions
El cliente no dejó un comentario.Donnell S. | Overall Experience
El cliente no dejó un comentario.Kimberly J. | Overall Experience
El cliente no dejó un comentario.CYNTHIA L. | Overall Experience
Will and Olivia were awesome!!!CYNTHIA L. | First Impressions
El cliente no dejó un comentario.Erica a. | Overall Experience
El cliente no dejó un comentario.George J. | First Impressions
Easy with friendly, professional customer service!Paula S. | Online Move In
El cliente no dejó un comentario.susan j. | Overall Experience
The staff was great. Will was very helpful.Stephen J. | First Impressions
Mike and Zach, employees at U-Haul in Boone were professional and helpful but unfortunately, a new employee Jennifer did not answer the phone, nor return messages nor try to help us in any way. We spent about $1000K on 3 moving trucks over a 3 week period. 2 of the rentals entitled us to 2 months of free storage. I was told that I could use those consecutively but when I tried to call and verify at the end of the first month, I could never get through to Jennifer who needed to make the decision. Her ineptitude caused me to go over the first free month and since they did not honor their word and let me have the 2nd free month, I had to pay a whole month's rent for storage of a simple antique desk. I was entitled to 2 free months. The greed and unfriendliness makes me want to never recommend UHaul in Boone on hwy 105.Michael F. | Overall Experience
El cliente no dejó un comentario.Donnell S. | First Impressions
The two gates were open all the time as they both were struck by vehicles in attempts to enter/exit. These folks go above and beyond for the customersJOHNNY T. | Overall Experience
Mike and his team worked hard to find me a solution to my moving needs within a very short window. The processes he used to expedite in such a smooth manner gave me confidence to trust his recommendations. I support promoting this business to my friends and and anyone that has needs similar to mine.JOHNNY T. | First Impressions
Customer service and storage units were first class and exactly what we needed. If you need storage in Boone, this is the place to goMcDaniel B. | Overall Experience
The facility was great. The online billing was not so good. I could not pay my bill until the day it was due. Until then, it showed a Zero balance due. With the first month free, it was misleading that my bill on month 2 was zero dollars as well. I received a late notice and paid the $15 late fee. If I had been notified that it was due, even the day of, I would have paid on time. Please considering allowing people to prepay and not have to wait until the day off to pay. I am aware there is an automatic payment option, but my rental was so short I did not want to use this feature. Gracias.Michael M. | Overall Experience
El cliente no dejó un comentario.Mark K. | Overall Experience
El cliente no dejó un comentario.CLAY H. | Overall Experience
Our confirmed reservation for a 20' truck was 'bumped' therefore we had no truck for moving. This was college move out/in weekend. The staff showed no concern at all and offered no solutions. We decided to rent a storage unit for 24 hours to be able to store and protect the large amount of home items we needed to move. The staff made no efforts to help or support us. Actually acting quite aloof about the whole issue. Not their problem, they didn't care. We rented a 10x10. As we were moving in to the unit, one staff member repeatedly was very aggressively driving past us, on a corner, and loudly telling us we had to move out of the way. It was unnecessary to be so aggressive. We were trying to stay out of the way with very little room to park our vehicles to unload/load. Other clients managed to get around us fine. I would never use this site again, nor Uhaul and I will be SURE to inform my friends/family of this nightmare situation. The biggest issue I have is the absolute lack of care or concern by the staff that Uhaul had caused this problem for us. We had our reservation and Uhaul didn't follow through with the vehicle.Lisa Y. | First Impressions
El cliente no dejó un comentario.Olivia O. | Overall Experience
My only comment is that we also tried to book a truck/ van/ tow for yesterday and were told that there were non available. It was frustrating doing frequent trips to the unit with our cars and seeing several trucks etc lined up in the facility. moving took a lot longer than it should have done , a van or tow would have meant we could have done it in one go.PETER I. | Overall Experience
Very professional and friendly staff and the lot was exceptionally clean .THOMAS W. | Overall Experience
Extremely easy experience. Have already made multiple recommendations to peers. Gracias.Susannah b. | Overall Experience
Nice people, nice facilitiesWilliam S. | Overall Experience
El cliente no dejó un comentario.Rodney V. | First Impressions
El cliente no dejó un comentario.Sarean G. | Overall Experience
They lost my information, broke into my unit, and moved my things, and as a result broke some valuable plate ware that is been in my family for three generations.JASON H. | First Impressions
El cliente no dejó un comentario.christopher w. | Overall Experience
This is a clean and safe place.Patrick M. | First Impressions
After being under the impression I had my storage unit reserved, I moved ALL of my belongings into Boone as I'm searching for a home and after arriving at 4:30 in the office I was told my storage unit was not available and that they were closing soon so I couldn't see what size the next one below was. That WOULD NOT hold all of my belongings And now I am homeless with no where to keep my things. Extremely disappointed and unprofessional. I spent my entire day stressed and that's not something I could forget. The customer service was not the best To day the least.CHLOE M. | First Impressions
El cliente no dejó un comentario.Melanie T. | First Impressions
The staff that assisted me was very helpful and friendly.Benita V. | First Impressions
El cliente no dejó un comentario.Stacey M. | Overall Experience
I'm a repeated customer and I'm always treated great,Mike and the staff are top notchJohn C. | First Impressions
They went over and beyond to help me !Kari M. | Overall Experience
Great placeWilliam S. | First Impressions
El cliente no dejó un comentario.Melissa C. | Overall Experience
The place seemed in disrepair (the gate to the facility was actually broken and remained open all the time) the monthly cost of a unit isn't prorated (we only used about half of the month at the time of our departure) and the unit we were originally set up with looked like it had a homeless person living in it (sleeping bag, microwave, yellow rice packet...) The only reason I'm not indicating "poor" for overall experience is because Olivia, the college student who seemed to be running the show both times I went into the office, was getting it done. She provided good customer service and seems like she's got a bright future ahead. But ultimately the facility's condition caused my wife and I to find storage elsewhere.lee m. | Overall Experience
El cliente no dejó un comentario.Bree K. | First Impressions
I was assisted by Will and he was very professional and informative. He was able to answer all of my questions and get me a unit that met my needs while being efficient but friendly! Super quick and easy processErica a. | First Impressions
Disappointed to find that storage rates are not pro-rated upon moving out. I moved out a week after paying my storage fee, but I'm sure uhaul has already moved someone into the space I just gave up. Getting in and out was often a pain. The back gate has been broken, so you had to use the front gate (which was never closed) only to find it was often blocked by trucks getting checked in/out.Matt B. | Overall Experience
El cliente no dejó un comentario.james h. | First Impressions
Easy access and clean equipment.Kathy C. | Overall Experience
Very fast and easy.Riley R. | First Impressions
Extremely rude, very disappointed.Daniel F. | Overall Experience
Too expensive compared to other storage facilities in the area. Too shard to access - seemed there was always a rental truck or trailer being checked in/out blocking the road !Richard S. | Overall Experience
Donald runs a clean safe professional facility and is always helpful and friendly.Tina J. | Overall Experience
Always helpful and Courteous! Mike was Great to work with!Dianne P. | First Impressions
This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!Oscar K. | First Impressions
Excellent customer serviceJohn C. | First Impressions
Eveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn't get the smell out and it smelled up my sons apartment. Ended up having to buyLynne E. | Overall Experience
¡Gracias!James C. | Overall Experience
Good experience. Would use again.Bruce F. | Overall Experience
Some of the employees were very rude.Robin H. | Overall Experience
N/CNastajah H. | Overall Experience