Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Use these guys everytime I need a trailer or truck. Always polite, consistent, and on top of their game!!!!!
ERIC A.
Clasificación:
5.0
Great facility - clean w good security and staff
john C.
Clasificación:
5.0
Both of the guys that helped me out were very polite! My first time renting a truck was a very smooth process! I would definitely return.
Jennifer P.
Clasificación:
5.0
You go above and beyond.. And I thank you so much for that!! 👍👍😊
Dorcas H.
Clasificación:
5.0
El cliente no dejó un comentario.
Juana G.
Clasificación:
4.0
Quick check of the rental van, and I was on my way.
Adam J.
Clasificación:
5.0
El cliente no dejó un comentario.
Greg D.
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN D.
Clasificación:
5.0
Nothing….everyone I dealt with were on the ball & great to work with
Ed C.
Clasificación:
3.0
El cliente no dejó un comentario.
Vanessa N.
|
Overall Experience
Clasificación:
5.0
The staff at this location was particularly helpful and patient. In the prior two weeks I'd had horrible experiences at another location so this was wonderful. One note: I wish when I added my credit card at the reservation I didn't then have to be present when picking up the truck. I was told over the phone I didn't have to but all three times I rented a truck payment was also needed at pickup.
Katherine S.
Clasificación:
3.0
El cliente no dejó un comentario.
Edwin H.
Clasificación:
5.0
Employees are attentive and well trained. Facility is clean.
Randolph K.
Clasificación:
4.0
El cliente no dejó un comentario.
Guy J.
Clasificación:
5.0
El cliente no dejó un comentario.
Tim F.
Clasificación:
3.0
El cliente no dejó un comentario.
Sherlinda J.
Clasificación:
1.0
I experienced a flat tire and it took over 3 hours to come out and change the flat. It took customer service over an hour to even find a tire for me that was in stock. Vans should not be rented to people without the spare tire.
Eileen P.
Clasificación:
5.0
This was a great experience!! We order the truck and go to the location and they were unable to fulfill our request. Ran over to uhaul in Bolingbrook and they were able to help us out in so many ways!! Thank you for this wonderful service, super nice employees, and clean truck/facility!
Maggie T.
Clasificación:
5.0
El cliente no dejó un comentario.
Annette E.
Clasificación:
5.0
El cliente no dejó un comentario.
Raul M.
Clasificación:
4.0
Worked good for us. Needed a ubox to get the remaining goods shipped to our new home.
Thomas T.
Clasificación:
5.0
The gentleman that assisted myself was very professional young respectful and knowledgeable. As a sales manager who is managing a staff of 22 people he would make a wonderful asset to anybody's team. U-Haul is very lucky to have him.
John P.
|
First Impressions
Clasificación:
4.0
Easy, convenient, friendly :)
Allison D.
|
Online Move In
Clasificación:
5.0
Nice facility always clean
SYLVIA C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ANA K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CLARENCE R.
Clasificación:
5.0
Warn them to allow time for verification if you use the app. I didn't even have a contact created for this purpose so I didn't know there would be a delay as a result. Perhaps clearer instructions on where acceptable places to park would be good. Last but not least, consider not parking trucks so close to each other. While using the app to perform my inspection, I was so focused on the app that during the driver's side inspection I whacked my head really hard on my truck's mirror as well as the truck next to it.
Andrew B.
Clasificación:
5.0
I was using the app and tried to pick up my truck at 400 N Schmidt Rd Ste C, Bolingbrook, IL 60440 Location. I followed the instructions on the app and was unable to find my truck, was told to go to lockbox five to retrieve the keys, but lockbox five was wide open with no keys and no truck on the lock. I wasted an entire fucking hour dealing with this. I was also on hold for an hour and a half and never spoke to anyone the entire time. How does a large company like that have an hour and a half+ hold times?!?!!!!!!!!????! Then I went to this other location at 240W N. Frontage Rd. and they were fantastic, but overall my experience was still terrible because I wasted over an hour trying to find the first truck. I will not be using U-Haul again because of this experience absolutely fucking awful. The next day I was bombarded by phone calls from some U-Haul dealership in Indiana and the guy was yelling at me saying that I was on record for using that truck last and they couldn't find the keys it was a whole disaster. I told the guy never saw that truck because it was never there and it was a total pain in the ass 0/10. Never again. I hope someone reads this to understand how fucking stupid this experience has been.
Michael M.
Clasificación:
4.0
El cliente no dejó un comentario.
Jorge D.
Clasificación:
5.0
El cliente no dejó un comentario.
MARIA H.
Clasificación:
3.0
I originally reserved to pick up the truck at an aurora location. I received a call from uhaul the afternoon before my reservation telling me I had to pick up the truck at a different location that was 35 miles from where I reserved. I was also told if I didn't agree I could cancel my reservation. So I ended up paying more in mileage and fuel.
Robert D.
Clasificación:
1.0
We were given a truck with a faulty ignition. Before leaving we mentioned we had problems with getting the key out of the ignition. A worker showed us we needed to jiggle it more. We ended up not being able to restart the truck once in Chicago in a tow away zone. We called this location was forwarded to Uhaul customer service. On hold for 45 MINUTES only to be told we had to call roadside assistance. After another 30 minutes on hold and a locksmith was called. He had to change out the ignition. It took him 2 hours and 15mins to arrive. So we were stranded for over 3 hours in a tow away loading zone meaning we had to stay with the truck. The locksmiths mentioned this happens on these trucks. So clearly there is a problem. We shouldn't have been given this truck. Uhaul can improve by having better maintenance and better roadside assistance.
Courtney J.
Clasificación:
5.0
El cliente no dejó un comentario.
Frank F.
Clasificación:
4.0
El cliente no dejó un comentario.
mert J.
Clasificación:
5.0
El cliente no dejó un comentario.
RYAN F.
Clasificación:
3.0
El cliente no dejó un comentario.
Jose G.
Clasificación:
5.0
El cliente no dejó un comentario.
THOMAS G.
Clasificación:
5.0
Your staff is excellent and always has been. That is why I return to you over and over again. It's all about service and this location does it well.
James M.
Clasificación:
5.0
El cliente no dejó un comentario.
Anthony K.
Clasificación:
5.0
El cliente no dejó un comentario.
Carlos C.
Clasificación:
5.0
El cliente no dejó un comentario.
Brian R.
Clasificación:
5.0
El cliente no dejó un comentario.
John C.
Clasificación:
3.0
El cliente no dejó un comentario.
Phillip S.
Clasificación:
4.0
El cliente no dejó un comentario.
Fred L.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark W.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID Y.
Clasificación:
5.0
Seamless experience...thank you!
MIchael P.
Clasificación:
4.0
We brought our rental vehicle back after hours and was told online to scan the barcode. We were not told where to find the barcode. We finally found it on a small sign on the building. We should have been told where the barcode was.
Walton W.
Clasificación:
5.0
El cliente no dejó un comentario.
SEAN V.
Clasificación:
4.0
El cliente no dejó un comentario.
Denise A.
Clasificación:
5.0
Awesome place, i would definitely recommend!
Tiara T.
Clasificación:
3.0
I was switched locations that was 25 miles total out of my way - I called to see if I could bring truck back to a closer location and was told no
Then was charged for all the miles - was told I was getting a 50 credit and never got I am so disappointed in uhaul -
Sandra W.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL D.
Clasificación:
5.0
El cliente no dejó un comentario.
Kelly O.
Clasificación:
5.0
Nothing. My experience was excellent!
Dahlia J.
Clasificación:
5.0
I wish I remembered the gentleman that helped me with the rental. He was exceptional and Uhaul should be proud to have him on your staff!
Fred B.
Clasificación:
5.0
you finally have a friendly staff, very much appreciated. i have been coming here for a long time and there were some other employees that always seemed to be bothered by customers. great staff, give them a raise and keep them. its hard to find good workers nowadays
Julio D.
Clasificación:
5.0
I would absolutely recommend this Bolingbrook location. We were supposed to go pick up at another location but that location was closed for whatever reason. We were sent here and Ivan took great care of us!
Samuel H.
Clasificación:
5.0
El cliente no dejó un comentario.
Olivia L.
Clasificación:
3.0
I was told my reservation was guaranteed or I'd get $50. That didn't happen and I didn't get my $50 so I will be calling until I get my $50 for changing my reservation.
Daniel B.
Clasificación:
5.0
Ninguno
Steven E. M.
Clasificación:
2.0
They charged me a extra fee for return the truck like 2 hrs after I suppose to but I talked with the guy who was taking care me when dropped the truck and he said you will be refunded that money Wich I never get that back I know I was late but I rented the truck for 8 hrs not 6 hrs please be careful if you rent a truck in this location
Francisco A.
Clasificación:
5.0
Great and friendly employees!
Kelly V.
Clasificación:
4.0
Nothing, everything went well no complaints. It was an easy in and out event. Very quick and easy.
David R.
Clasificación:
5.0
The staff is always been very friendly and knowledgeable.
JAY F.
Clasificación:
5.0
I don't remember his name but the young man who took care of us was friendly and his customer service was excellent . He was very knowledgeable of the job
pam M.
Clasificación:
5.0
El cliente no dejó un comentario.
Jo B.
Clasificación:
5.0
Great facility. Everyone was professional and helpful.
James C.
Clasificación:
5.0
Your service is excellent
Rolando S.
Clasificación:
5.0
El cliente no dejó un comentario.
Greg S.
Clasificación:
4.0
El cliente no dejó un comentario.
Mathew V.
Clasificación:
5.0
Very quick when we went to rent the van. I recommend going before 9 am to beat the crowd. Our salesman was very helpful. Drop off was just as easy.
Leslie B.
Clasificación:
5.0
El cliente no dejó un comentario.
Jison R.
Clasificación:
5.0
These folks have gone over the top to help me out while I find a new vehicle.
Mark B.
Clasificación:
5.0
Very good customer service and convenient location
Peter M.
Clasificación:
5.0
Very Nice staff
Andrew F.
Clasificación:
5.0
Nada
william E.
Clasificación:
5.0
El cliente no dejó un comentario.
Donald H.
Clasificación:
5.0
El cliente no dejó un comentario.
Gerard G.
Clasificación:
5.0
all in all it was an excellent experience… for the rental and the return
Philip J V.
Clasificación:
5.0
Very good customer service.
mark J.
Clasificación:
5.0
El cliente no dejó un comentario.
Trudi M.
Clasificación:
5.0
N/C
Enrique C.
Clasificación:
5.0
El cliente no dejó un comentario.
KEITH M.
Clasificación:
4.0
Made our move easy, thank you!
Michael C.
Clasificación:
5.0
El cliente no dejó un comentario.
Bobby W.
Clasificación:
5.0
El cliente no dejó un comentario.
Cheryl L.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert C.
Clasificación:
5.0
Call center in the US would help.
Jim D.
Clasificación:
5.0
Keep up the good work. Thank You
Jack L.
Clasificación:
2.0
When arrived. There was 3 associates at the desk. None asked to assist me or more importantly to acknowledge that I was there. I eventually asked are you all busy as I was just standing there waiting. Although I'm clear I was heard none of the 3 responded whatsoever. Very poor customer service. So I attempted to do online check in myself. Eventually a younger gentleman assisted me. When He finally acknowledge me and said he would assist me at the counter, I was already to the part online where I submit my DL. I asked him if I should just finish signing up on line he's like, I don't know what your talkin about can I get your name. I give him my name & go from there. It's the lack of customer service and. Lack of inquiry that doesn't work. Comes off as rude & or lazy.
Joanna G.
Clasificación:
5.0
El cliente no dejó un comentario.
Jafet R.
Clasificación:
5.0
Staff was friendly, facility and vehicle were clean, I reserved vehicle online the night before it was sitting in front under a covered awning when I arrived.
Ken R.
Clasificación:
5.0
Everything was above board and I'll always recommend your service
Patrick R.
Clasificación:
4.0
El cliente no dejó un comentario.
Taki K.
Clasificación:
5.0
No improvements every time we rent it's always great service
Robert C.
Clasificación:
5.0
Everything went very smoothly. I can't think of a thing that needs to change!
Gail M.
Clasificación:
5.0
Smiling and positive attitude. Just what you need after a 12 hour drive!
FRANCIS K.
Clasificación:
5.0
Even though I had to clean and sweep out the trailer, when I picked it up there was candy, coins, small pieces of metal and dirt in the trailer, especially at the nose of the trailer. Not a big issue, but if I had to make sure it was clean, it should have been cleaned (if not at least swept out) before I rented it. None of the garbage that was in the trailer when I rented was left after I used it. Other than that, the trailer itself was maintained.
PHILLIP P.
Clasificación:
5.0
El cliente no dejó un comentario.
Mike T.
Clasificación:
5.0
El cliente no dejó un comentario.
DEBORAH K.
Clasificación:
5.0
Great customer service!!!
Tammy K.
Clasificación:
5.0
El cliente no dejó un comentario.
David G.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Adil Ahmed M.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Jeanette S.
|
Overall Experience
Clasificación:
5.0
The facility was exceptional except for the mouse fecal matter
kenneth s.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Barbra R.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
John B.
|
Online Move In
Clasificación:
5.0
The employees were very knowledgeable. I'd definitely recommend this location.
jo ann j.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Kimberly H.
|
Online Move In
Clasificación:
4.0
We were only one week into the new month, but I was unable to negotiate a refund for the remaining 3 1/2 weeks off the bill. I spoke with them well in advance. We hired moving helpers. They were very friendly but not always extremely careful with the walls and items the were moving. One of them was a new hire, so that may have been part of the problem.
Patty H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Deborha L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Callie P.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Caleigh P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Alejandro S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Estella N.
|
Online Move In
Clasificación:
4.0
There was some issues with 3 of my accounts( Storage units) there. But In all fairness the manager stepped up to the plate and helped considerably to diffuse the situation. (Listen!) overall I think that they're a very decent company now to do business with!
Richard K.
|
Overall Experience
Clasificación:
5.0
Great service! Convenient and clean facility!
Shantina B.
|
Overall Experience
Clasificación:
2.0
prepared to move my property out, Wanted to speak to the manager about a possible refund since I pre paid months in advance. each time i stopped in he was gone for the day. Could not get him on the phone nor a phone call returned after leaving multiple messages. They demand you pay on time but will not even discuss a refund for moving out in advance. Terrible customer service.
Frank A.
|
Overall Experience
Clasificación:
5.0
Everyone was very helpful. The one who rented the unit, Stan was AMAZING! Accommodating, informative… wow!
Stan R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Donald T.
|
First Impressions
Clasificación:
5.0
In the past several years that I have used my storage locker at this U Haul, it has always been clean, well lit, secure and available. The staff has always been courteous and accommodating. If I ever have a storage need in the future, I would not hesitate to use it again.
CALVIN C.
|
Overall Experience
Clasificación:
4.0
Thanks for the lock too!
DANIEL D.
|
First Impressions
Clasificación:
5.0
I was experiencing horrible customer service on the phone being given the run around to sereval agents. I walk in and explain the issues I was having and the rep told me no worries that he would take care of me and he solve all of the problems I wad experiencing and provided me with excellent customer service
Santrece S.
|
First Impressions
Clasificación:
5.0
My 7 months using this facility I had no problems. The staff were very helpful with any questions I had! You can pay your storage bill online,by phone and in person! Best of all very clean!! I highly recommend this facility!
Deborah h.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Marcia H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DARREN S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
melissa v.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
ATEARIA C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Loretta F.
|
First Impressions
Clasificación:
5.0
My husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommend
Douglas E.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Yolanda E D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
WESLEY B.
|
First Impressions
Clasificación:
1.0
I booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.
Keith T.
|
Online Move In
Clasificación:
1.0
Most of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a "hey we're so sorry for the inconvenience". Nothing. Left a message for the manager and he never called me back.
Jaimie N.
|
Overall Experience
Clasificación:
5.0
I appreciate your good work.
sorie y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Anita G.
|
Overall Experience
Clasificación:
5.0
Juanita was extremely helpful and very nice. She carried the bundles of extra large boxes to my car. The elevator was out for a little over a week but was working on the last day when I closed my units on the 3rd floor. I was pleased about the elevator since I had a moving company coming to pack.
LOIS C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Tanisha L.
|
Overall Experience
Clasificación:
5.0
The rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.
Steven F.
|
Online Move In
Clasificación:
5.0
I love how helpful the staff is here. The equipment here for us to use is a great help to me and at no cost is very much appreciated. Gracias
Francis W.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
Kirill A K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
DALE D.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Renel P.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Twylavette E.
|
First Impressions
Clasificación:
5.0
Very nice storage, just costly.
Caroyln P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
John J.
|
Overall Experience
Clasificación:
2.0
1. I believe the cost was too high 2. I didn't like the reduced hours once I made an arrangement to settle and move out by a certain date. As a regular renter the access hours were fine, it was only after I made arrangements to move out that it appeared things were being made harder for me. I also didn't like that my daughters name was removed from the lease and she had to get a signature from me to move her things out of the storage unit. Some how I went from being a co-signer to being the only one on the lease and that should have never happened. I never received a call or notification of that and neither did my daughter. 3. I didn't like how the alarm went off each time when I opened my unit. This was even after I paid the settlement amount. 4. I didn't like the beat up latch on the unit that was like that when I moved in, it was always a struggle to unlatch the door to open the unit. I assumed that during my time renting, it would be switched out or repaired but it never was. They maintained the grounds but left broken latches in place. I noticed many other units with what appeared to be bent or beat up latches as well. This should be resolved. 5. I didn't like the LACK of DIVERSITY at this location. There are all types of people that live in Bolingbrook a suburb of Chicago one of the most diverse cities in this country but I saw SO diversity at this location (for 2 years) and I think it would have made a difference and would have been friendlier. In general I would look elsewhere before I rented from UHaul storage facility the next time.
Helen J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Michael E.
|
Overall Experience
Clasificación:
5.0
I have used this location off and on for many years. And will continue to if I need to.
GINA F.
|
Overall Experience
Clasificación:
4.0
Storage was easy, staff was nice. Only downside is no one ever answers the phone, and if they do it's after you've waited for 30 minutes.
Brad F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Asad M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robert K.
|
Online Move In
Clasificación:
4.0
Mix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.
Natalie Y.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
javier g.
|
Overall Experience
Clasificación:
5.0
Great place 😀 everything was already in order for my stuff to move into
Bryanna W.
|
Online Move In
Clasificación:
5.0
Great experience
Gamaniel G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Adewale J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Vicente Z.
|
First Impressions
Clasificación:
5.0
Excellent group of employees. Always courteous and willing to help
Rick R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
salvador c.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
J Frank M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Normandy P.
|
First Impressions
Clasificación:
5.0
I truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! Eric
ERIC M.
|
Overall Experience
Clasificación:
5.0
Staff was very nice and welcoming. They were very helpful in explaiining all details.
Gamaniel G.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
THEODORE C.
|
Overall Experience
Clasificación:
1.0
The people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.
DENNIS S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
shannon h.
|
First Impressions
Clasificación:
5.0
Staff at Bolingbrook on Saturday 4/24 was outstanding and went out of there way to accommodate me. Was supposed to bring truck to a different location and after moving all day I was beat. They made some calls and allowed me to leave truck at there location. Went out of there way for me. Storage units were clean and floors clean too
Rick R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
beau t.
|
Overall Experience
Clasificación:
5.0
I always like your services. Thank you.
Johnathan M.
|
First Impressions
Clasificación:
4.0
great service
THEODORE C.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Sophie B.
|
Overall Experience
Clasificación:
1.0
I paid 24 hour access and on the very 1st day I’m locked out with a full truck and two guys I had to pay for doing nothing cause I couldn’t get in. You list a number for after hours but useless- take the number down if you aren’t going to respond
Very disappointed!!!!!
Jesus S.
|
First Impressions
Clasificación:
5.0
The staff was very friendly and helpful. They make the process very easy. Thank you for the great service.
Thelma and Dancie B.
|
First Impressions
Clasificación:
5.0
I would recommend this place to everyone, staff was friendly and helpful, place was clean and secure, if I ever need a storage again I will definitely come back here
Brian P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Toiya H.
|
Overall Experience
Clasificación:
5.0
Everything was excellent from the staff to the place being clean, they answered every question I had
Brian P.
|
First Impressions
Clasificación:
5.0
Well maintained facility, would recommend it and use it again
Brian K.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Sophie B.
|
First Impressions
Clasificación:
4.0
It was very difficult to reach someone at the site to ask questions. The phone sent me to a operator instead of the facility. This happened every time I attempted to call
virgina J.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
billy l.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
javier g.
|
Overall Experience
Clasificación:
4.0
Staff was very friendly and helpful. No recollection that 24 hr access pad and door was explained at all . Figured out side door access on our own including fact you have a to swipe first main door then go to side door to swipe again. Also 24hr access door needs to be fixed, can't open door easily (panic door hw constantly stuck). There needs to be a way to use the main door (locked with deadbolt) after you gain after-hours access because not everything fits through 3ft wide side door.
IVAN T.
|
First Impressions
Clasificación:
5.0
this was Great Excellent
javier g.
|
First Impressions
Clasificación:
5.0
Great storage facility. Clean, well lit, easy access and friendly staff.
Deb S.
|
First Impressions
Clasificación:
5.0
If you need to rent a uhaul truck, trailer or storage unit this is the place to go! Very clean, well maintained facility with helpful, friendly staff, especially Juanita and manager Keith.
steve S.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
ANGELIQUE B.
|
Overall Experience
Clasificación:
5.0
Very friendly staff, easy check in process, clean facility. I am a realtor and will recommend this facility to any of my clients looking to rent a storage unit or moving vehicle!
steve S.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Carmelita H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
melissa v.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Susan B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jason S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
FELECIA M.
|
Overall Experience
Clasificación:
1.0
The staff is RACIST. They look like the KKK
Andy D.
|
Overall Experience
Clasificación:
3.0
The access key card never worked. I took the card to the office on 3 different occasions to have it programmed. They gave me a new card and still never worked. We went during business hours and always had to tolerate the sound of the alarm when we opened the door to storage unit. The alarm is very obnoxious.
Julie P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
FELECIA M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
RICKY G.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
terrence d.
|
Overall Experience
Clasificación:
5.0
It was truly a wonderful experience during a very stressful time.
mark h.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MARION G.
|
First Impressions
Clasificación:
5.0
Juanita was a great help in getting me a storage unit and a Uhaul truck!!!
Lisa H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
JOHN M.
|
Overall Experience
Clasificación:
5.0
Will was very helpful! He took the time and explained everything to me. He was also very willing to change my storage space after we changed our minds and upgraded our space.
Laura R.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
John C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Ernesto R.
|
First Impressions
Clasificación:
5.0
One of the best storage facilities. Staff is professional and friendly. Super clean
Randy S.
|
Overall Experience
Clasificación:
5.0
Excellent Service
LANYEA H.
|
First Impressions
Clasificación:
4.0
It would have been nice to have longer hours during the week.
SUSAN V.
|
Overall Experience
Clasificación:
5.0
Great experience!
Beau T.
|
Overall Experience
Clasificación:
1.0
Wasn't happy at all with choosing Uhaul for my storage company needs. Sadly NOBODY is on one accord; from being told different things between corporate and the store. We will never do business again!
Chantay E.
|
Overall Experience
Clasificación:
5.0
Extraordinario servicio al cliente
RICKY G.
|
First Impressions
Clasificación:
5.0
I was very nice and peaceful
Adriana Z.
|
First Impressions
Clasificación:
4.0
Everything was great except for a water leak in the corner of one of my two units. As far as I know, nothing was damaged as most of my things were in plastic bins however no offer of refund was given.
DAWN T.
|
Overall Experience
Clasificación:
5.0
Staff at the Bolingbrook, Illinois facility was friendly, efficient, and extremely helpful.
Richard C.
|
First Impressions
Clasificación:
5.0
Very nice employees , helpful & the accessibility is great . Thank you 4 the space .
Christine D.
|
Overall Experience
Clasificación:
5.0
Thanks for the opportunity
Jack S.
|
Overall Experience
Clasificación:
4.0
I was waited on in a timely manner. The customer services agents/ cashiers were polite and friendly.