Customer Reviews for U-Haul Moving & Storage of Boise

6554 comentarios

1121 N Orchard St   Boise, ID 83706
(S Of Fairview Av)

(208) 377-3040

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(208) 377-3040

1121 N Orchard St
Boise, ID 83706
(S Of Fairview Av)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

AHMAD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eileen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayti D. 
Clasificación:
1.0

I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.

Kimberly J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY S. 
Clasificación:
5.0

I had a great experience with the pickup and drop off process using my mobile phone.

paul P. 
Clasificación:
5.0

Truck was ready. Staff was friendly. Easy pickup. THANK YOU!!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

max W. 
Clasificación:
5.0

I want to thank EVERYONE at this U-Haul location for making my move to the Boise area as smooth as possible - the storage unit was ready for me when I arrived and everything I brought from IL fit in there nicely. If I could buy you all a beer on company time, I would! Thank you again!!

Bart K. 
Clasificación:
1.0

equipment was not there as promised , had to drive all over to 4 different locations & waste my gas. UHAUL SUCKS will not rent there again !

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH A. 
Clasificación:
5.0

Start to finish, I had a great experience with this U-Haul location. The staff was friendly and hustled to get everyone taken care of in a timely fashion. The truck I rented was clean and obviously well taken care of. ¡Gracias!

BARBARA B. 
Clasificación:
4.0

Check-in was super easy and fast. Personnel greeted me immediately.

Kimberly M. 
Clasificación:
5.0

Excellent service, easy access, excellent equipment help

BYRON D F.  |  Overall Experience 
Clasificación:
1.0

Terrible, Terrible, Terrible experience. Go with Penske or Budget trucks. U haul will screw you in the end.

Richard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

jane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katheren C.  |  Overall Experience 
Clasificación:
5.0

Customer service was amazing! Highly recommend!

RAYMOND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor E. 
Clasificación:
5.0

Good service, everything as expected and easy

Gabriel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
5.0

The only thing I don't like about U-Haul overall is that their prices are really steep for a single day they should do like package deals or long-term rental deal so if you rent it for more than two days give us a good price break you'll get returning customers all the time.

JASPER W. 
Clasificación:
1.0

When renting a truck the paperwork was 3/4 lucky to have 1/2 a tank in gas rather then 1 /13 service took close to 3 hours if there is a next time to ill probably be going yo a professional hitch place I just have used u haul for almost everything but this changed my mind about uhaul

Shawn C. 
Clasificación:
5.0

I originally reserved on at another uhaul and they were not able to fulfill my order due to a shortage of trailers the team at the orchard location were great !

Braulio L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTEN H. 
Clasificación:
2.0

I couldn't get the size I needed, then the one I did reserve wasn't returned so I had to go to another location to pick it up. They screwed up and changed it to the name of the driver. Then that information about the rental wasn't what was agreed upon.

DERRIK B. 
Clasificación:
5.0

The owner assisted me at pick up and was super helpful. Although the first vehicle had a dead battery she quickly and efficiently provided a replacement vehicle.

Russell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

The employees were very friendly. Shane was very professional and knowledgeable. I would rent here again. Please do what you can to keep the good employees that you have . Sincerely, Aaron Gonthier

AARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
5.0

I like to be comeone of you friends I love you

MARIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

melody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
2.0

I put my full amount of gas in and they accused me of not filling it to the same point. They added an extra $20 to my bill which he said he would not do.

HOLLY P. 
Clasificación:
5.0

outstanding people

WALTER M. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANTHONY G. 
Clasificación:
5.0

Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.

Willis N.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Easy check in. Totally would recommend!

NEVADA G. 
Clasificación:
1.0

We rented a storage space on Friday. We drove the Uhaul 400 miles Saturday to unload in the storage space. When we arrived our unit had a lock on the door and the office was closed. This added an extra day and put us behind. The next day the office told us it was an oversize. Not exceptable!!!!!!!

ZACHARIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK N. 
Clasificación:
4.0

The 20' van was fine. A bit old but worked well.

Mark H. 
Clasificación:
1.0

The person there at check out was a total jerk. Shame on me for not reading the fine print and not realizing I had to pay for both mileage AND fuel. That's no excuse for his bad attitude though. First thing he said was “in the future please don't park there, we have that huge green sign to follow to customer parking”. I said we didn't notice and just parked next to all the other customer cars. He said “well we didn't notice in time so I guess monkey see monkey do”. Total ass clown.

Tim M. 
Clasificación:
5.0

Dropping the trailer off, the attendant was very fast and friendly. we were in and out in just minutes. The lot was clean and well organized.

Christian S. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

Having the night time drop off was awesome.

DOUGLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie M. 
Clasificación:
3.0

When I arrived, the trailer I reserved was not available. The manager helpfully switched me to trailer that did not have the ramp I had reserved. But at least I was able to rent a trailer that day.

CLIFTON CLAUDE J. 
Clasificación:
5.0

It was all good - thank you!

Heidi H. 
Clasificación:
4.0

They where to send me an Email receipt this am but have not. This is not OK. Please send receipt.

Gerald S. 
Clasificación:
5.0

Everything was exceptional from the people who sold me boxes to the ones that rented the truck.

Sue M. 
Clasificación:
5.0

Great team provided outstanding service.

TECLE G. 
Clasificación:
5.0

Keep up the good work. We experienced great customer service at all times while renting, returning and with additional questions.

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

Ensure that the information given at time of reservation is followed through with. Situation was quickly rectified, and everything worked out fine in the end.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth E. 
Clasificación:
5.0

Millie provided top customer service.

MUHAMED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACKARY A. 
Clasificación:
5.0

The young woman who checked in my trailer when I returned it was exceptionally helpful and pleasant.

ROSHAHARRA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
3.0

I reserved a ford cargo van and attendant tried to put me in a chevy cargo van which was the van used on my online check in. because of that the mileage out was incorrect and I was overcharged. The attendant did not switch me to the ford van for the inspection prior to leaving the yard.

Tonja N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mellissa B. 
Clasificación:
3.0

Trailer was dirty and looked like it had been abused, but it was satisfactory.

LEE W. 
Clasificación:
5.0

Odd situation......went above and beyond......highly recommend

Richard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA M. 
Clasificación:
3.0

They wanted to charge extra for not folding the moving blankets, which tells me they don't even wash them between customers. moving is dusty and can get grimy. when unloading, I threw the blankets on the sidewalk in the rain. Not to mention all the people afraid of covid.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY E. 
Clasificación:
3.0

El cliente no dejó un comentario.

RODNEY P. 
Clasificación:
5.0

I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Gracias.

DAVID R.  |  Overall Experience 
Clasificación:
5.0

Awesome service! Thanks.

Kirsten B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD S. 
Clasificación:
5.0

Great customer service and convenient location! I can't think of anything you're missing.

EDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra A.  |  Overall Experience 
Clasificación:
5.0

Your staff is very friendly, and very helpful. Great overall experience.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENICE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

N/C

MICHAEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Collette L. 
Clasificación:
5.0

Check in and check out were real easy

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
4.0

Difficult to figure out where you need to pull in for the trailer return. The lot was full of vehicles and not well marked. Otherwise, this location was great. The woman who helped me was very helpful and friendly.

William C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MCCLOUD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

Guy I dropped it off to was awesome helpful asked how the trip was and lined me out on all the paper work.

turner J. 
Clasificación:
5.0

The personnel are friendly and helpful. Masks and social distancing are utilized, but I could not have felt more important or better taken care of.

Rebecca J. 
Clasificación:
4.0

Our equipment was not ready, we had to use a 20' truck instead of a 26' truck. Probably a dispatch issue and not this facility.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lene O.  |  Online Move In 
Clasificación:
5.0

When I went to my Uhaul account which has been there for several years I find that a storage unit in Georgia is on my account. I live in Oregon and do not have any tie with Georgia. This must either be a mistake or fraud of some type. I would appreciate a phone call at 208-407-4189 to clear this up. Gracias.

Marvin B. 
Clasificación:
5.0

Good facilities, vehicle and customer service, thanks.

PAUL M.  |  First Impressions 
Clasificación:
5.0

Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. ¡Gracias!

Taylor E.  |  Overall Experience 
Clasificación:
5.0

Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!

Megan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JON L.  |  First Impressions 
Clasificación:
5.0

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

Joli F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing, helpful and friendly.

Frances Z.  |  Overall Experience 
Clasificación:
5.0

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i've used).

Rosemary M.  |  Overall Experience 
Clasificación:
4.0

There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

Charles P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aspen H.  |  Overall Experience 
Clasificación:
5.0

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

Frances Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
1.0

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

Amanda C.  |  Overall Experience 
Clasificación:
5.0

I've used this place multiple times. Great place to store my records as it's heated.

jason h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim F.  |  First Impressions 
Clasificación:
5.0

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

cary b.  |  Overall Experience 
Clasificación:
5.0

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

sierra s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eleanor Rae t.  |  First Impressions 
Clasificación:
4.0

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Bonnie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Junior Achievement O.  |  First Impressions 
Clasificación:
4.0

Wish customers could have access 24/7 but I understand.

maritza r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay R.  |  Overall Experience 
Clasificación:
5.0

They were really nice and helpful

aaron c.  |  First Impressions 
Clasificación:
5.0

Kristin and the entire staff super friendly and helpful!

Ursula S.  |  Overall Experience 
Clasificación:
3.0

NOTHING UNSUAL

BYRON D F.  |  First Impressions 
Clasificación:
5.0

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

KRISTIN B.  |  Overall Experience 
Clasificación:
5.0

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Jon W.  |  Overall Experience 
Clasificación:
5.0

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

Shawn J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas B.  |  First Impressions 
Clasificación:
3.0

For a 4*4*10 the suggestion of it wasn't the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn't have a stable ground which made it had to store my boxes.

Karen A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia T.  |  Overall Experience 
Clasificación:
5.0

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

ashley w.  |  First Impressions 
Clasificación:
2.0

You guys would've gotten five stars if I would've actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said " Oh, not these ones. These are accessible during our open business hours." This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I'm really disappointed in this specific business location. My family has used U-Haul for years, and they weren't ever lied to or manipulated like this... Why me?

Tyler M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M.  |  Overall Experience 
Clasificación:
5.0

Love this place! The general manager there was really friendly and helpful

Tim E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer D.  |  Overall Experience 
Clasificación:
1.0

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

Ryan L.  |  First Impressions 
Clasificación:
5.0

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

Meagan F.  |  First Impressions 
Clasificación:
5.0

The staff was very polite and helpful.

takisha p.  |  First Impressions 
Clasificación:
5.0

Kristen was extremely helpful and friendly. Appreciated her help.

Adam C.  |  First Impressions 
Clasificación:
5.0

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it's colder in the storage room than outside

Bill B.  |  Overall Experience 
Clasificación:
5.0

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee's I've ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Luis G.  |  Overall Experience 
Clasificación:
5.0

n/a

Idaho Public Employees Association (.  |  Overall Experience 
Clasificación:
5.0

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Amanda D.  |  Overall Experience 
Clasificación:
5.0

Gracias

Melissa R.  |  Overall Experience 
Clasificación:
5.0

Fast and easy set up. The team was great!

Joyce A.  |  First Impressions 
Clasificación:
1.0

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Lyndell t.  |  Overall Experience 
Clasificación:
5.0

Gracias.

anne n.  |  Overall Experience 
Clasificación:
5.0

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Highly recommend!

Marci M.  |  Overall Experience 
Clasificación:
5.0

Worked with the young man with blonde hair and cap. Very nice and very helpful.

Loren C.  |  First Impressions 
Clasificación:
5.0

Staff were very friendly and professional!

David C.  |  First Impressions 
Clasificación:
5.0

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Terra F.  |  First Impressions 
Clasificación:
5.0

Experienced very well

Corie G.  |  Overall Experience 
Clasificación:
1.0

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we're uneven and varied in height. Locker had broken floor.

Anthony T.  |  First Impressions 
Clasificación:
5.0

I smart, convenient way to move and store while transitioning your life

Richard M.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Suzanne B.  |  Overall Experience 
Clasificación:
5.0

Ideal storage facility, couldn’t have been better!

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

Ryan was very friendly and helpful. Thank you!

Jenice M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and a very friendly staff.

Phillip C.  |  Overall Experience 
Clasificación:
5.0

Exceeded expectations.

James S.  |  Overall Experience 
Clasificación:
5.0

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

Matt W.  |  Overall Experience 
Clasificación:
4.0

Na

william l.  |  Overall Experience 
Clasificación:
5.0

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

TAMI W.  |  First Impressions 
Clasificación:
5.0

Great storage facility

Adelia G.  |  Overall Experience 
Clasificación:
1.0

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

Troy L.  |  Overall Experience 
Clasificación:
4.0

.

chris m.  |  Overall Experience 
Clasificación:
5.0

Very fast and friendly

Christina A.  |  First Impressions 
Clasificación:
5.0

We were very pleased.

roger l.  |  Overall Experience 
Clasificación:
5.0

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Lisa M.  |  Overall Experience 
Clasificación:
5.0

Sometimes the line wait is long.

Michael H.  |  Overall Experience 
Clasificación:
5.0

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

Kelli R.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Storage area clean and maintained well.

ED W.  |  First Impressions 
Clasificación:
4.0

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

VICKI W.  |  Overall Experience 
Clasificación:
5.0

Kristen P. was very helpful and took the time to make sure we were all set. ¡Gracias!

angela n.  |  First Impressions 
Clasificación:
5.0

The team at this location is professional and flexible!

Michael G.  |  First Impressions 
Clasificación:
5.0

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

eleesha b.  |  Overall Experience 
Clasificación:
2.0

The staff was very professional and friendly. The storage unit Provided was a "Van Body" type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

Dan S.  |  Overall Experience 
Clasificación:
5.0

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

Chris R.  |  Overall Experience 
Clasificación:
5.0

excellent facility. super friendly helpful staff

Sharon E.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

desean d.  |  First Impressions 
Clasificación:
5.0

Great experience. Helpful and even got a deal on storage. I hope I don't have to move again, but if I do, I will choose Uhaul for my moving needs.

Brian A.  |  First Impressions 
Clasificación:
4.0

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Jason Y.  |  First Impressions 
Clasificación:
5.0

Kristen was very helpful and made sure my experience went as smooth as possible.

Noah K.  |  First Impressions 
Clasificación:
5.0

The employees at the Orchard location are very helpful and accommodating!!!

Sierra R.  |  Overall Experience 
Clasificación:
5.0

The enitre staff was professional and very nice.

Mary V.  |  Overall Experience 
Clasificación:
5.0

Clean, safe facility. Helpful staff

Jennifer L. | Reservación
Clasificación:
4.0

I moved to another storage facility closer to me and later hours of access.

Steven G.  |  Overall Experience 
Clasificación:
5.0

Love the deals and reminder calls from the Orchard Location.

Sierra R. | Reservación
Clasificación:
5.0

Couldn't have asked for better customer service

Nickole F. | Reservación
Clasificación:
5.0

Super helpful staff

nicko g.  |  Overall Experience 
Clasificación:
4.0

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn't have to request special permission for that.

Haley H.  |  Overall Experience 
Clasificación:
4.0

They were friendly and it was clean kinda slow at counter but great service

Shawnvaya S.  |  Overall Experience 
Clasificación:
5.0

Good service

Hasan A. | Reservación
Clasificación:
1.0

I am so mad that my bank card is 160.00 over drawn because i was charged twice and i wan tmy money back asap

nanette w. | Reservación
Clasificación:
5.0

Good service. Thank you.

tom h.  |  Overall Experience 
Clasificación:
5.0

Great facility!

Michael S. | Reservación
Clasificación:
5.0

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Kelsey N. | Reservación
Clasificación:
1.0

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn't take it off for 2 months & still wanted payment every month. I cancelled & it didn't even get done.

Holly E.  |  Overall Experience 
Clasificación:
3.0

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

Lauren M.  |  Overall Experience 
Clasificación:
3.0

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

KayCee B.  |  Overall Experience 
Clasificación:
4.0

Good job Thanks and the next time I need your services I will consider you

si d. | Reservación
Clasificación:
1.0

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

MATT W.  |  Overall Experience 
Clasificación:
3.0

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Selina D.  |  Overall Experience 
Clasificación:
5.0

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

Shawn J. | Reservación
Clasificación:
5.0

Very helpful

renee b. | Reservación
Clasificación:
5.0

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! ¡Gracias!

colleen l.  |  Overall Experience 
Clasificación:
5.0

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

john m.  |  Overall Experience 
Clasificación:
5.0

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

Erin L.  |  Overall Experience 
Clasificación:
5.0

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

donovan r.  |  Overall Experience 
Clasificación:
1.0

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

John B. | Reservación
Clasificación:
5.0

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Penny G.  |  Overall Experience 
Clasificación:
5.0

Friendly service.

Tom S.  |  Overall Experience 
Clasificación:
4.0

Very clean

Deana M.  |  Overall Experience 
Clasificación:
4.0

.

Charles P.  |  Overall Experience 
Clasificación:
5.0

everything was clean .

Andrew B.  |  Overall Experience 
Clasificación:
2.0

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

ANDREW T.  |  Overall Experience 
Clasificación:
5.0

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

Merry A.  |  Overall Experience 
Clasificación:
5.0

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

linda m.  |  Overall Experience 
Clasificación:
4.0

.

Billie v.  |  Overall Experience 
Clasificación:
2.0

All the carts at the storage were missing, bathroom broken,

Timothy B.  |  Overall Experience 
Clasificación:
5.0

All staff was super nice and helpful. No issues with storage. I'd use them again.

Chris R.  |  Overall Experience 
Clasificación:
1.0

TOTALLY DISAPPOINTED.

Christian V.  |  Overall Experience 
Clasificación:
4.0

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.

John A.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and clean facilities.

Elizabeth H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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