Customer Reviews for U-Haul Moving & Storage of Bloomington

9,705 comentarios

8901 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(952) 881-8101

8901 Lyndale Ave S
Bloomington, MN 55420

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Craig C.  |  First Impressions 
Clasificación:
4.0

We tried to use the web site to return our trailer after hours. The website kept asking us questions related to returning a truck. An employee was still around and took care of the return for us. The behavior of the website was very frustrating.

Joycelyn L. 
Clasificación:
5.0

Yes the staff was very nice & patty was very helpful. Great staff.

Bradford J B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinee B. 
Clasificación:
5.0

My only complaint is that there were several U-Haul locations much closer to my home, but I needed to drive to a location almost 30 miles away because none of the others had a basic 5X8 trailer.

Jim D. 
Clasificación:
2.0

I need two dolly's which I made a reservation for but they had none available

Benjamin S. 
Clasificación:
5.0

Very easy process. The processing took a couple of minutes and we were on our way. The truck ran beautifully....we drove the truck from MN to TX without a single problem. Thank you U-Haul!!

MIchael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve T. 
Clasificación:
5.0

I had a great experience renting the trailer. Equipment was great, the staff and easy rental/return was fantastic.

Michael N. 
Clasificación:
4.0

Good customer service (knowledgeable and helpful team members), limited line times for checking, easy return process.

Julie B. 
Clasificación:
5.0

Excellent staff, bought back the unused boxes and was in and out quickly! Was very helpful and knowledgeable about products

Marilyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie G. 
Clasificación:
1.0

Hate this place

Tim S. 
Clasificación:
5.0

Renting went fine but after-hours drop off did not. Website drop off could not pick up on my location. After trying five time to do a virtual drop off, gave up and just left the keys. Haven't checked yet on whether I was charged $20 for not completing the drop off over the internet.

Diana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
5.0

Super easy check out, staff friendly, great facility

Heidi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS J. 
Clasificación:
5.0

Was able to drop off quickly and not have to go in.

Dale W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

Courteous and fast!

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
5.0

Excellent job as always! Thank you!

Jennifer C. 
Clasificación:
3.0

The vehicle was dirty and there was only a 1/4 tank of gas. There was no one available when I returned the truck and had to go into the store. Good location but the return process was poor and there should have been another individual working in the store to assist customers. I understand it's hard to employee people these days but that is my feedback. The individual who checked me out did a fine job.

Jim D. 
Clasificación:
4.0

Very nice modern location and friendly staff. Truck steering was loose and alignment seemed off. Also AC in truck didn't work which was frustrating on a hot day.

Andrew T. 
Clasificación:
5.0

The guy who helped us was super friendly and knowledgeable. He made the whole process very easy and fast. He is really good at what he does and enjoys his work as it comes through in a great customer experience. Thanks you!!

Joy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

thanks

Pieter B. 
Clasificación:
4.0

Truck bed was dirty, otherwise clean.

Justin B. 
Clasificación:
1.0

This was a terrible rental experience! I was charged an extra $45 for nothing at all.

SARAH R. 
Clasificación:
3.0

Have a full tank of gas are at least have it on half a tank. Also move the office closer to the trucks I find it weird that the office is across the street I find it to be a inconvenience.

Shelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck E. 
Clasificación:
2.0

1. The online mobile pickup id no work and everyone there had the same problem 2. The lady at pickup was nice and helpful 3. the guy that was there when I dropped it off was curt, snotty, short, not helpful, insulting and rude so I would never go back

Donald K. 
Clasificación:
5.0

More signage to new office.

James R. 
Clasificación:
5.0

Staff was great!!

Tom M. 
Clasificación:
5.0

Next time please clean the inside of the van and spray some air freshener. And fill the van up with a full tank of gas

Tomohito N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rich S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

It appears that U Haul has a practice of bait and switch. Several people I talked to ordered a smaller trailer which said “guaranteed” upon order only to find out 48 hours prior that the actual pickup location was miles away. Which results in changing to larger and more expensive equipment. My $65 estimated turned into $109. I would definitely check other places before renting from uhaul again. The people in Bloomington were excellent. I asked to see the inside of the trailer which was filthy when they opened it. But the person showing me how to hook it up swept it out. Thanks for asking for feedback.

Kathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bertha V. 
Clasificación:
4.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh Z. 
Clasificación:
4.0

Clean the bugs from windows and mirrors. Also the fuel gauge reads full, but I was able to add almost 4 gallons immediately after I picked the truck up.

curt D. 
Clasificación:
1.0

Fuse box for charging phones not working. Link to verify equipment at check out did not work. Very dangerous for long trips to not have charger for phones in case of emergency. Very poor service.

abdullahi A. 
Clasificación:
5.0

The process want smooth, your employees were helpful and polite! Thank You!! Tom K.

Thomas K. 
Clasificación:
4.0

My only problem was that the cigarette charger port would not power my GPS and the loss of it was very troublesome. Otherwise everything was as expected.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas I. 
Clasificación:
5.0

They were ready for me, and had me on my way. Excellent service both locations. Gracias

Gary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenee I. 
Clasificación:
5.0

Clean cab except cup holder area. I didn't want to put anything in the holders. All other areas were clean

Cynthia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi E. 
Clasificación:
5.0

Get these folks a raise and some help. This location is always busy and these employees are absolute saints.

Sophie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
3.0

Truck came with very little fuel in it. I had to stop for fuel before even getting on the freeway. Should come with at least a half of a tank. This is a simple common courtesy, if you are expecting the fuel to be replaced I should not have to get fuel two times to return it with the same fumes it was given to me on! You are welcome for getting extra fuel out of me.

Troy T. 
Clasificación:
3.0

I really think i was over charged. Van was dirty and completely at the full mark. By accident I over filled it. Great customer service.

Mary C. 
Clasificación:
5.0

Very quick drop off Nice

Jeff C. 
Clasificación:
5.0

It was an amazing experience. No gripes.

Jacques W. 
Clasificación:
1.0

receipt came very late! I dropped at 1 and receipt came at 5! Employee did not check vehicle with me! I ordered pickup and they gave me Van! That IS disgusting! I will never use U-haul! I need what I reserved! Very bad!

George G. 
Clasificación:
5.0

Label the exit door on bulding better i almost walked into the glass. No just kidding it was a great experince.

Thomas T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel R. 
Clasificación:
1.0

No communication at all. Get better customer service

Christopher R. 
Clasificación:
5.0

Tony and his team in Lakeville were awesome. They helped us every step of the way. The guys in Bloomington were great as well.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed G. 
Clasificación:
1.0

The rental location was changed without my knowledge. I was transferred around 5 times before a representative explained the location change. I had to travel 30+ mins away to pick up the truck. The steering wheel was not straight so I had to hold it towards the left in order to drive correctly. The floor of the truck heats up which was crazy.

Janette J. 
Clasificación:
5.0

The back door to the rental van would not open resulting in more work for us to move furniture in and out of the side door.

Joe M. 
Clasificación:
4.0

More help with hooking up the trailer. Did it myself, which is ok, but couldn't check the brake lights

Stuart F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIBRIL J. 
Clasificación:
1.0

Mobile check-in took at least 20 minutes (waiting for ID verification and other stuff that could've been done prior to day of) and if not for happening to find an employee that was luckly able to switch me to a different truck and give me its key, I would've had to walk up a hill to a different location to get the key AFTER being told to go to my truck, then walk back to the truck. Truck was also a bit dirty. At checkout, I again had to park the truck then climb a rickety, janky looking stairway to a secondary building to actually drop off the key. There was also no way to report any damage if there had been any, if there had been any. The entire process was a horrible experience and literally the only thing good was that it was a decent price for the truck. I will never do business with U-Haul again.

Joel A. 
Clasificación:
2.0

Assign equipment at the site that I reserved. This is twice in a row that my pickup site was changed to a much farther location.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ragon K. 
Clasificación:
3.0

I drove a total of 11 miles yet I was charged for two gallons of fuel. I sent an email asking for an adjustment but so far no one has bothered to respond.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anjela C. 
Clasificación:
5.0

Staff was great!

Susan L. 
Clasificación:
5.0

All good

Karl B. 
Clasificación:
5.0

Excellent customer service it was very appreciated! Thank you…

Shelly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
4.0

Equipment return process should be improved.

NIHIL BRITTO X. 
Clasificación:
2.0

reserved a 15' truck & 2 dollie's for my move this weekend over 2 weeks ago at least... ended up with a 10' and no dollies because they were "already taken". i was offered no replacement or comp for this mistake. i also arrived to pick up my equipment at 10:30am so not sure how my reservation got screwed up so bad in the morning. i am also 6 months pregnant and was depending on all the equipment to be there for my use. what's the point of reserving if you don't get what you ask for anyways and no solution?

Cara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdirahim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

laurie M. 
Clasificación:
5.0

At pick up (of a truck rental), advise the customer where to park the truck when returning it. Service at this location is very good. I'm impressed with the new facility and choices available to anyone who needs help to make their move go smoothly. Also, the online interface is very good--a timesaver. I will be back.

James M. 
Clasificación:
5.0

Staff were very helpful. Especially Griffin and Trey and Patti. Everything went smoothly. No complaints.

Nancy E. 
Clasificación:
5.0

We were checking around and then came to U-Haul. What a different experience. We scheduled via phone and then went in to make sure the dollar amt., pick-up time, etc. was correct. Not only was it all correct, the woman that helped us in the Bloomington store was beyond accommodating and helpful. We will always use U-Haul and will recommend to all. Thank you for such a straight forward and pain free experience.

Susan S. 
Clasificación:
5.0

I was very unhappy with the service provided by U-Haul. After I arrived at my destination (5 hour drive), we unloaded (3 plus hours) I looked at my contract and since there was no drop off location, I called Marcus (from pick up) and he was not able to help me. I looked at the materials and it said I could drop off the truck at any location. I drove 20 minutes and was told I could not drop it off there. I was directed to a location that was another 30 minutes away. This is a problem in your system. It caused more miles, more gas and more time. I want a refund!

Tina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Midian B. 
Clasificación:
1.0

Improved cleaning vehicle inspection. My vehicle had half smoked cigarettes' in the driver side door, stunk of smoke and ultimately broke down after forty miles of driving. Additionally roadside assistance took five hours resolve my issues while stuck on the side of a freeway. NO WAY TO DO BUSINESS

Daniel D. 
Clasificación:
5.0

Super easy to drop off our equipment

Zane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Super easy pickup and dropoff. Staff was great. I've rented from UHaul many times, and this was by far the easiest check-out and check-in!

Bill M. 
Clasificación:
5.0

Your agent was not engaged. Seemed not interested in being there. Asked a question about my rental and he seemed to be annoyed that I asked a question. I have rented from your company for decades and this was not the usual nice customer experience. The 15 foot truck was banged up, rusting in many places and the back was full of debris. My wife had to sweep it out before we were able to load our furniture.

Orrin L. 
Clasificación:
5.0

Excellent vehicle and service in and out. Zero issues at all! Nicely done.

dan G. 
Clasificación:
5.0

GREAT staff, super friendly and informative.

Cynthia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  First Impressions 
Clasificación:
5.0

The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!

deborah p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  First Impressions 
Clasificación:
5.0

I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.

MARUT S.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Ashley R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristal K.  |  Overall Experience 
Clasificación:
5.0

Excellent service

KIMBERLY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph d.  |  First Impressions 
Clasificación:
4.0

Only problem in-counted was several times key card did not let me in and had to seek help from office personnel

paul c.  |  Overall Experience 
Clasificación:
5.0

I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!

Nicki M.  |  Overall Experience 
Clasificación:
4.0

desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.

Brook M.  |  First Impressions 
Clasificación:
5.0

No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!

Gerardo S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H.  |  Online Move In 
Clasificación:
2.0

Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say "oh, it's been happening a lot"… this is a brand new facility. Awful experience.

Kelsey W.  |  Overall Experience 
Clasificación:
5.0

reservation system was a little confusing

bill m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william r.  |  First Impressions 
Clasificación:
5.0

This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.

STEVEN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M.  |  Online Move In 
Clasificación:
5.0

Clean secure spaces. Great people working at that location.

william r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sally j.  |  Overall Experience 
Clasificación:
5.0

All the employees were super helpful, and the facility was super clean!

Michelle O.  |  First Impressions 
Clasificación:
5.0

I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.

michael s.  |  First Impressions 
Clasificación:
1.0

Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you

MARUT S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wendy r.  |  First Impressions 
Clasificación:
5.0

I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I'm amazed!

AMBER R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

Ya’ll we’re excellent

David M.  |  First Impressions 
Clasificación:
5.0

Team members were great to work with, very helpful !!

Nicki M.  |  First Impressions 
Clasificación:
4.0

Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.

DJ A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sally j.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly and helpful, I've been doing business with Uhaul for years!

COLETTE RENA B.  |  First Impressions 
Clasificación:
5.0

Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Steven M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohanad J.  |  Overall Experience 
Clasificación:
5.0

Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new

Fatmata V.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!!

Jennifer N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan S.  |  First Impressions 
Clasificación:
4.0

Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!

Julie y.  |  First Impressions 
Clasificación:
5.0

Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!

Beth H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruby K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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