Truckshare needs it's own designated area with large signage. Key box needs to be in same area, and public parking for those coming to Truckshare needs to be near this designated area. Too much having to walk over here and there to get steps accomplished.Justin K.
Customer Reviews for U-Haul Moving & Storage of Black Mountain
Henderson, NV 89015
(Next to Sinclair 7-11)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The woman at the counter was amazing. Polite, professional, and just very nice. PS: beautiful and super clean location.William V.
Great experience! No issues. Wonderful communication, highly recommend.Jennifer B.
The vehicle was in great working order and was clean. The location was clean. There were several people available to help customers so there was a short wait time.SUZANNE D.
El cliente no dejó un comentario.CHRISTOPHER MICH S.
I called this morning to change my billing information and was cheerfully greeted by Heather ..this lady was pleasant helpful and resourceful she is an asset to your company and the best employee I have encountered over many years of U-Haul service. My issue is still unresolved only because it must be handled by a manager and I am happy to wait due to her thorough explanations ..give this lady a raiseLISA MONI B.
El cliente no dejó un comentario.EDWIN B.
El cliente no dejó un comentario.Christian R.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Nick F.
Pickup trucks are not $19.00 a day. They gouge you with mileage fees that are over government and federal guidelines. Then try to screw you with add one. For $90.00 for three hours, I will rent from Enterprise Rent a Car next time. Very disappointing.JACK D.
You have good people working for youNARENDRA P. | First Impressions
Very happy with the whole process🤠🤠Pam P.
Send me a copy of my bill detailed please. Large u haul truck charges daily and mileage break down as might be a error plus exchanged on same day cargo van i like daily charges and miles a break down for that also. People at your store were amazing and helpful very perfection and fast. Already have spoke highly except my bill as i gave another card to be billed but my card was also billed . That why i need breakdown of bill. Please reply on hold by phone. Thank you uhaul staff. MS.DIAMOND/CRESPINDebbie D.
El cliente no dejó un comentario.Andrea G.
Don't charge so much for mileage.robyn P.
El cliente no dejó un comentario.Vicki C.
El cliente no dejó un comentario.KEN S.
El cliente no dejó un comentario.Jimmy B.
Seemed like they had everything you could need for a move. Smooth in and out on a busy Sunday.Kyle K.
Communication from UHaul was absolutely terrible. A few days before my box was meant to be in Vegas I checked the portal and it was still shown to be in Pennsylvania. It took several calls to different customer service numbers and finally reverting to the Pennsylvania contact that I found out it had not shipped on time. I understand problems arise, but communicating a delay would have been appreciated and should be part of business practices. It finally ships and I hear nothing. I go back to calling all the numbers and through much difficulty, I find out that my box is lost. The man that told me said he would find out what was going on and he would contact me right away. He never got back to me. This process repeats itself over weeks and I'm the one initiating contact every time. Once again I call the Pennsylvania location and they tell me they are waiting on a truck to ship my container and will let me know as soon as it goes out. 2 week go by and I hear nothing. I received a partial refund and at this point I'm unsure if it is because my order is canceled or what. I go through the process of calling and waiting again to finally find out it is at the location in Henderson. Throughout this whole ordeal I remained respectful and understanding. At no point in time did anyone follow up like they said they would numerous times. Each person I talked to was nice, but the lack of follow through made this a terrible experience and I will not use this company again. Don't say you will follow up if there is no intention of ever doing so, especially after messing up so many times. The location in Henderson was very easy to work with and communicate with and that is why that specific location is rated well. The overall process would be rated much lower.Miranda T.
The service at this location was amazing. The check-in employee was actually one of the owners (he had a unique Name starting with J) and provided the best customer service I've experienced in a long time. Gracias.Melissa K.
Our catalytic converter was stolen off our RV. Lots of junk vehicles. Deb is great. She bent over backwards to get us to a more secure spot. The people there are friendly and helpful.ALLAN B. | Overall Experience
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Everett B. | First Impressions
If I have to move again this would be the way to move. Thanks was double charged for insurance and never received my money back for 2 months, if it's a next time I will double check all paper work.Ann M.
Awesome to deal with. Would highly recommend! I will never use the yellow truck company again.Michael S.
There was a little issue with the autopay not working on your end. I'd get a notification we were past due, that autopay had failed. I could manually pay using the card I had set up for autopay, but it would not work under autopay. When having to call the store, or to call the store back, the phone tag was horrendous. I seldom got through directly to the store, would get routed to a call center, and if I called back I'd go back to the call center, etc. Otherwise, the facility, staff, etc. was great.Jeffrey S. | Overall Experience
Nothing, everything from the pick up to the drop off was excellent! Both of the reps were great and got me in and out in record time, great location and have used it before with the same experience.James R.
El cliente no dejó un comentario.Amanda M.
El cliente no dejó un comentario.Michael C.
We had an auto transport with a low profile vehicle to load. The outside service guy, Jaedon was a rock star! He helped load the vehicle and made sure that we had the shims necessary for the vehicle to load without damage. The whole experience with this location was exceptional. Well done!MItch A.
Hire more people.Napoleon C.
El cliente no dejó un comentario.kyndi K.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Joseph S.
Location had long line and was short staffed. I loss time with movers waiting there 45 minutesVershoun W.
El cliente no dejó un comentario.Don V.
El cliente no dejó un comentario.Ryan H.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Ron R.
El cliente no dejó un comentario.NATHAN MICHAEL S. | Overall Experience
El cliente no dejó un comentario.Colby B.
Discounts/promos for returning local customers?Archimedes B.
Perfect!! Can't think of anything...MARLENE A.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Joseph J.
Have a dolly in the truckAngela T.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.Chantel W.
El cliente no dejó un comentario.Samuel L.
El cliente no dejó un comentario.Jeremy B.
El cliente no dejó un comentario.JOEY F.
El cliente no dejó un comentario.BARBARA K. | Overall Experience
El cliente no dejó un comentario.ERIN H.
Good service Everybody was so friendly and helpful and professional I would recommend this facility to anybody thank you for the good service 🤙🏼JOHN EPATI N. | Overall Experience
El cliente no dejó un comentario.DAWN ROBIN E.
El cliente no dejó un comentario.BillyRay S.
Measured 3 supposed 5x5 units one measured 4'2â€x3'8â€ and the other ones were all in the same range. After trying to swap me into a 10x10 had to drill a lock that customer left there. Waited for 1 hour and 30 min because a grinder couldn't be used. Jason was super helpful but if you're gonna advertise a 5x5 unit at least make sure the units are actually 5x5. Worst experience of moving I've ever had to deal withmichael R.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.Amanda A.
El cliente no dejó un comentario.Brett H.
Ms Deborah was wonderful. She helped me through stressful times and made it easy for both my husband and I. I really would recommend her and all her staff to do the moving for you.Sasisopin K.
El cliente no dejó un comentario.Don S. | Online Move In
El cliente no dejó un comentario.Michael B. | Overall Experience
Staff was very accommodating and professional.Donald S.
this was not my drop off location. actually they fixed my uhaul installed wiring and became my pickup locationRobert E.
El cliente no dejó un comentario.Jim L.
El cliente no dejó un comentario.Denise L.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Alex P.
El cliente no dejó un comentario.LAURA H.
Update the card readers/softwareCharmaine D.
Staff was on occasion unhelpful and unavailable mainly due to under staffing and a lack of knowledge/policy. Some individuals were sometime rude. But if I was patient and asked for a manager the problem was usually solved mostly to my satisfaction. Sometime earlier access hours would have been convenient but this was not a big issue. One thing that was an issue is when I rented this spot was it was implied coveres were being installed for sun and element protection but that never occurred. Overall a fairly positive experience at a reasonable price which is why I stayed for several year. I have moved and at the price of gas, this lot became too costly.DUANE P. | Overall Experience
El cliente no dejó un comentario.Shannon K.
El cliente no dejó un comentario.Nestor C.
El cliente no dejó un comentario.David Z.
El cliente no dejó un comentario.Jeff M.
You rock!ROBERT L.
As soon as I arrived I was greeted and was in and out quick. Everyone was attentive and made sure I was taken care of.Jorge Q.
I arrived to pickup my reserved trailer, only the desk person was "unloading a trailer and no one is sure how long he will be". Turns out I don't know that answer because I left after sitting in the lobby for 20 minutes. I drove home to make an appointment (I made the huge mistake of allotting 30 minutes to pickup a trailer I already reserved), and returned a few hours later to wait in the lobby another 30 while the six people in front of me were attended to by a single person.BRANDON B.
Outstanding customer service, well done.DONALD D.
El cliente no dejó un comentario.Marilyn C.
Make the alignment of tires on the truck. It was hard to steer.GENE C.
They are like a NASCAR pit crew, checking fluids tires inside, mopping the inside of truck this all happened within 10 minutes of my arrival. That crew is second to none! Great organization! See the on the 28th of this month!Steven A.
El cliente no dejó un comentario.Ricki H.
El cliente no dejó un comentario.Twila F.
El cliente no dejó un comentario.dennis M.
Owner was working the front desk and was awesome. Made every aspect super easy and relaxed, she was very helpful and was even kind enough to give us an extra hour of rental time (just in case we were hungry or too hot). 10/10 will 200% recommendsean C.
El cliente no dejó un comentario.Raffi A.
El cliente no dejó un comentario.Robert H.
The U -Box and the transport were great. However, the Loaders at the beginning Load did not pack right. All my clothes were ruined and they put the heaviest boxes on top of everything instead of on the bottom. Will never use them again and I am going to make a claim. Otherwise I really like U Haul and the U-Box and the way you transported it to me.Sharon C.
El cliente no dejó un comentario.DANIEL M.
Everyone was very professional, quick and nice!Gary G.
Phone system is bad, bad, bad. No one answers the phones/ You cannot get anything done ... you have to drive to U Haul each time.NARENDRA P. | Overall Experience
El cliente no dejó un comentario.Daniel A.
The crew was very helpful and courteousLeanne K.
Heather and Jason was absolutely wonderful. I enjoyed the personable conversation/customer service. They both went above and beyond to get me moved in the same day. I am greatful for their kindness...Darnita P. | First Impressions
Came right out, unhooked me and was back on my way within 5 minsGerardo V.
El cliente no dejó un comentario.Kevin F.
El cliente no dejó un comentario.Luke M.
El cliente no dejó un comentario.Tonia K.
The staff person that helped me was absolutely amazing! In and out really quickly and the other guy had the truck pulled up and ready before I finished checking out. Wish I could have remembered their names.Tyler C.
El cliente no dejó un comentario.LINDA N.
gas tank was empty when we picked it up. Heather apologized bor it...but should not be empty. We returned it with 1/2 tank of fuel...20 gallons. We received it with 2 gallons.crystal M.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Edwin J. | First Impressions
See comments from aboveDesiree M.
El cliente no dejó un comentario.Patricia T.
El cliente no dejó un comentario.Annette F.
El cliente no dejó un comentario.David R.
The Ubox experience was amazing! The option really made my cross country move easy and fun!Laura F.
El cliente no dejó un comentario.Linda P. | Overall Experience
El cliente no dejó un comentario.tina h. | Overall Experience
Cleanest storage unit in the history of the world . Friendly staff, all is good.Dale H. | First Impressions
Very good experience.Michael B. | First Impressions
Excellent friendly customer service!Darlene L. | First Impressions
Deborah made things very easy. She explained everything clearly and answered all my questions. Very professional. Thanks much, BobBob M. | First Impressions
El cliente no dejó un comentario.Mariya P. | First Impressions
El cliente no dejó un comentario.Ronda P. | First Impressions
Staff was very friendly, helpful and professional. Overall I had a great experience!RABECA G. | Overall Experience
El cliente no dejó un comentario.Elmer V. | Overall Experience
El cliente no dejó un comentario.Bob C. | Overall Experience
Friendly service at check in.Steve B. | First Impressions
El cliente no dejó un comentario.Gwendolyn A. | First Impressions
My experience here the staff went above and beyond to help me out and saying I appreciate it does not do it justice. I am beyond grateful for the way that the staff truly cares about the customers who may need storage or a truck. Saying that my experience was excellent is not saying enough thank you 1 million timesLolita C. | Overall Experience
El cliente no dejó un comentario.James J. | First Impressions
El cliente no dejó un comentario.bree-oona h. | Overall Experience
El cliente no dejó un comentario.Bob C. | First Impressions
El cliente no dejó un comentario.BERTA S. | First Impressions
El cliente no dejó un comentario.Charles J. | Overall Experience
With me living in California and the storage unit being in Henderson Nevada after my mom passed away I put everything in storage here it's taking a long time for me to come to grips with getting things out. This particular U-Haul location has always been friendly, amazing customer service and good employees. I would highly recommend this particular UHAUL Facility if you need one in the Henderson/Las Vegas area.TAMMY F. | Overall Experience
El cliente no dejó un comentario.rebecca k. | Overall Experience
Great sevice,, was clean & neat. No rodents. Staff was always very helpful,friendly,courtesy,Vivian A. | Overall Experience
El cliente no dejó un comentario.Diane D. | Overall Experience
I would have liked to have had expanded hours of access so I could work into the evening.Darren H. | Overall Experience
El cliente no dejó un comentario.Max A. | Overall Experience
Thanks you saved me and my stuff well doneDavid F. | Overall Experience
Everything went well the truck checked out OK the dolly the tow hitch for the car and the storage for the car very satisfactory thank you very much.Marvin H. | First Impressions
El cliente no dejó un comentario.Donald N. | First Impressions
The billing thru this company is utterly dreadful. Every time i deal w uhual my bank account ends up being overdrawn due to being charged 7-8times for the same service. This time they had almost $700 tied up and now my account is still overdrawn due to the last move. Then when you call to speak to customer service they basically tell you to go f yourself. Next time i have to move i will just lite a match because if i have to deal w uhual i may as well lite my belongings on fireDaphne B. | Overall Experience
Jadeon was very friendly, courteous & professional.Mike M. | First Impressions
No carts. Woman was in there daily took every cart. She never left but was there every hr. Other woman blocked machine to ck in and out snd refused to move car. Others parked blocking doors and nowhere to be found. So could not go into csbinet, check in or use it. Clean very nice but blocking doors blocking other ppls csbinets taking up whole aisles w junk out in them made it so could not get in or out.SHEREEN W. | Overall Experience
El cliente no dejó un comentario.Emily D. | First Impressions
All in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it's a great location!Andrea H. | Overall Experience
El cliente no dejó un comentario.CHARLES H. | Overall Experience
El cliente no dejó un comentario.MARVIN C. | First Impressions
El cliente no dejó un comentario.Audrey Darlene C. | Overall Experience
El cliente no dejó un comentario.Cheryl E. | First Impressions
Great experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..Deanne L. | First Impressions
Very satisfied with my uhual experience and staff.JAMES ALAN B. | First Impressions
El cliente no dejó un comentario.EVERETT T. | Overall Experience
El cliente no dejó un comentario.Fhretscya Y. | First Impressions
Deborah was really nice and helpfulJoshua M. | First Impressions
I don't remember lights inside the unit. Our only use was during the day.Martin L. | Overall Experience
El cliente no dejó un comentario.LESLEY S. | Overall Experience
Awesome Staff!Max A. | First Impressions
El cliente no dejó un comentario.Georgia S. | Overall Experience
El cliente no dejó un comentario.Jodi R. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.SCOTT D. | Overall Experience
I had a storage unit here for 3 1/2 years. The staff was always very helpful and courteous. I would definitely recommend this location for your storage needs.Charles C. | Overall Experience
El cliente no dejó un comentario.Jodi R. | First Impressions
My unit was outside, that's the only reason I answered no to the well lit & secured question. I never felt my unit was compromised considering it's outside location.ASHLEY V. | Overall Experience
El cliente no dejó un comentario.Keith S. | Overall Experience
El cliente no dejó un comentario.Kylee T. | Overall Experience
Thank you for an easy transition in a terrible time in my life. Helpful for any thing I needed. Thank You everyone had a great personality. Extremely helpful .Kathleen B. | Overall Experience
GreatDANIEL V. | First Impressions
El cliente no dejó un comentario.Evan L. | Overall Experience
Good job!anthony u. | First Impressions
I did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!PAUL B. | First Impressions
El cliente no dejó un comentario.Megan M. | Overall Experience
Management is awesome.MICHAEL L. | Overall Experience
El cliente no dejó un comentario.Mark P. | Overall Experience
The lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!April L. | First Impressions
Deb helped me setup unloading small portable into 10x10 storage unit. All went smoothMelinda O. | First Impressions
El cliente no dejó un comentario.Keith S. | Overall Experience
El cliente no dejó un comentario.Max M. | Overall Experience
Staff very helpful and professional!Stephen N. | First Impressions
El cliente no dejó un comentario.Maria R. | Overall Experience
El cliente no dejó un comentario.Jolene A. | Overall Experience
My only complaint was not having access to my unit after 7pm or on Sundays.Kurt A. | Overall Experience
El cliente no dejó un comentario.Anthony X. | First Impressions
Yesterday when I went in the computer systems were down causing an unusual delay.Martin L. | First Impressions
This storage unit and Uhaul service was the best I've ever usedTonya H. | Overall Experience
El cliente no dejó un comentario.WARREN D. | First Impressions
Thanks for all your help in my storageDavid F. | First Impressions
El cliente no dejó un comentario.Johnny P. | Overall Experience
El cliente no dejó un comentario.SUI Y. | First Impressions
El cliente no dejó un comentario.Fhretscya Y. | Overall Experience
Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.ALLAN B. | First Impressions
El cliente no dejó un comentario.Patrick H. | First Impressions
2nd time I used this facility, always great service. Emily is very friendly and helpful. How could anyone complain about the service.Christopher T. | Overall Experience
El cliente no dejó un comentario.MITCHELL G. | Overall Experience
El cliente no dejó un comentario.margaret n. | First Impressions
Thank you for all your assistanceGwendolyn L. | Overall Experience
El cliente no dejó un comentario.ROBYNE ANN D. | Overall Experience
I had 3 units at your facility for over 3 years. Everything was going ok until my wife contacted your office well in advance that we were moving our household goods. She was informed that our trucks could not park next to our units to load and you had two UHAUL trucks parked across the driveway. They were parked in a fire zone. We have photos we plan to share with Henderson Fire. Mike and one office person were incredibly rude to my wife . We will certainly spread the word about your lousy customer service.Bob C. | Overall Experience
El cliente no dejó un comentario.RYAN D. | Overall Experience
The staff went above and beyond to help my move out easy. I want to express my sincere thanks! If I ever need any moving trucks or storage I will us this U-Haul office. I will gladly recommend them to my friends too!Lorna C. | Overall Experience
I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"SHEREEN W. | First Impressions
El cliente no dejó un comentario.Robert C. | Overall Experience
El cliente no dejó un comentario.Maria R. | First Impressions
El cliente no dejó un comentario.Deborah Jean C. | Overall Experience
I Definitely Appreciate The Professionalism And Courtesy I Was Shown Thoughout My Stay There ... Thank You So Much ...wesley h. | Overall Experience
El cliente no dejó un comentario.Robert C. | First Impressions
El cliente no dejó un comentario.Linnea C. | Online Move In
I stored my RV for a long period of time at this location and was always satisfied knowing it was secure and didn't have to worry about it. I will definitely used this storage area again if I need them. Very professional.JOSE R. | Overall Experience
El cliente no dejó un comentario.Starla C. | First Impressions
El cliente no dejó un comentario.Holly f. | Overall Experience
Broken into twice Needs better fencing not happy.Philip M. | Overall Experience
El cliente no dejó un comentario.Hal L. | Online Move In
El cliente no dejó un comentario.Lana B. | First Impressions
Uhaul has always given a great experience. The staff at this location are exceptionally helpful, and very knowledgeable about their products and services. The only reason I moved out was due to distance from my home, but I was very thankful for the service to be available, and have recommended this location to at least 2 others also. Graciasdeano b. | Overall Experience
El cliente no dejó un comentario.Charles R. | Online Move In
Exceeded my expectations. Staff was friendly, helpful and simply got the job done like they probably do dozens of times a day. Thanks for a job well done.Christopher T. | First Impressions
The policy of only one card per unit is inconvenient for the customer. This is the only facility, i rented from others, that has this policy. Two cards is more reasonable due to the nature of needing access to the rented unit by myself and other individuals in my family at different times.Jack C. | Overall Experience
El cliente no dejó un comentario.CYNTHIA & ANDREA R. | Overall Experience
El cliente no dejó un comentario.CHRIS ALLEN F. | First Impressions
El cliente no dejó un comentario.Jay B. | First Impressions
El cliente no dejó un comentario.Terry P. | Overall Experience
El cliente no dejó un comentario.William C. | Overall Experience