Customer Reviews for U-Haul Moving & Storage of Black Mountain

5,692 reviews

989 S Boulder Hwy   Henderson, NV 89015
(Next to Sinclair 7-11)

(702) 568-6797

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(702) 568-6797

989 S Boulder Hwy
Henderson, NV 89015
(Next to Sinclair 7-11)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN L. 
Rating:
5.0

No carts. Woman was in there daily took every cart. She never left but was there every hr. Other woman blocked machine to ck in and out snd refused to move car. Others parked blocking doors and nowhere to be found. So could not go into csbinet, check in or use it. Clean very nice but blocking doors blocking other ppls csbinets taking up whole aisles w junk out in them made it so could not get in or out.

SHEREEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

weston R. 
Rating:
5.0

Customer did not leave a comment.

Emily D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL G. 
Rating:
5.0

Customer did not leave a comment.

ROSE MARIE H. 
Rating:
5.0

Keep up the good work.

NAPOLEON MARMITO C. 
Rating:
4.0

Customer did not leave a comment.

Eleonor D. 
Rating:
5.0

Customer did not leave a comment.

FRANK JAMES B. 
Rating:
5.0

Thanks uhaul!

JUMAR B S. 
Rating:
5.0

Customer did not leave a comment.

Brent J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
4.0

Make sure the locking hinges are functioning properly and are correctly aligned. We had to replace a box due to inability to insert a padlock to secure the box.

James Alan M. 
Rating:
4.0

The Boulder Hwy in Las Vegas UHAUL Fantastic. The destination UHAUL Athens GA should be restaffed with staff members that know the UHAUL way to do business. My 80 year old Mother was going to be transferred to a manager, but was disconnected. No call back, stated couldn't find the contract number, etc. Very unprofessional that included attitude.

Nancy O. 
Rating:
5.0

Perfect customer service

SHERYL B. 
Rating:
4.0

All in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it's a great location!

Andrea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Direct, professional and helpful. Thanks.

Harry H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jillian H. 
Rating:
1.0

Customer did not leave a comment.

Walt P. 
Rating:
5.0

Dog hair all over the cab. We are allergic.

Darek C. 
Rating:
4.0

Customer did not leave a comment.

MARVIN C.  |  First Impressions 
Rating:
4.0

Need the truck pickup site to be closer to the job site.

Clifford W. 
Rating:
5.0

Unbelievably professional, efficient and nice. I couldn't believe this was a uhaul location, this is what I would expect from a chick fil a.

Eric E. 
Rating:
5.0

Well I can tell they try to turn around the trucks as fast as they can. That's their job. The problem is the design of the cab of the truck. If you are over six feet with longer legs your knees are pressing against the dash. Need to change the design of the dash.

MARLIN BANARD C. 
Rating:
5.0

Customer did not leave a comment.

DIANE S. 
Rating:
4.0

Every time I have dropped off the trailer I was greeted by someone. I did not have to hunt someone down. All of the employees were pleasant and happy to help.

scott D. 
Rating:
5.0

Very fast and efficient

MARVIN C. 
Rating:
5.0

This location has now become my preferred location. Staff always treats me well. Understand what I need and make it easy to work with! Equipment is always well clean. I also used the storage and the facility was very clean.

ALAN VLADIMIR G. 
Rating:
5.0

Actually I was very pleased with the help I received.. Everyone at UHaul was very pleasant. Professional and Friendly. Moving is never fun, but U Haul maded it easier and on my time schedule..

DONALD ROBERT D. 
Rating:
3.0

It did take a bit longer to check the truck out than I had expected. There was a girl training (who did great) but the 1st truck was not parked properly, so they had to get a different truck. When I checked the milage and gas for the 2nd truck it did not match the papers. I was instructed to use the link I had been sent, which did not allow me to update the milage. It was only 1 mile off so I didn't worry about it. When checking the truck back in, the person referred to the paper so I don't know if the link did anything. He did not charge me any extra. It was just awkward explaining why the gas was low.

KELLY ELIZABETH O. 
Rating:
5.0

Customer did not leave a comment.

Antonio L. 
Rating:
5.0

Awesome

WAYNE JOSEPH T. 
Rating:
5.0

Very pleased with everything thank you

YVONNE T. 
Rating:
5.0

Not a thing service was great.Thank you.

DAVID JOSEPH W. 
Rating:
5.0

Quick & easy drop off, was able to get unhooked & leave in less than 5 minutes. Awesome service!

TONI B. 
Rating:
4.0

Customer did not leave a comment.

Audrey Darlene C.  |  Overall Experience 
Rating:
5.0

The issue was resolved quickly and the staff was super helpful and friendly.

mari W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON MARY I. 
Rating:
5.0

Customer did not leave a comment.

THOMAS MACKAY H. 
Rating:
5.0

Thanks again, Black Mountain! I've been a frequent customer lately, and each visit has been pleasant. I appreciate it! See you soon.

ALAN VLADIMIR G. 
Rating:
4.0

Fix the electronic card reader. It froze during payment and caused several problems and took extra time.

SANDRA P. 
Rating:
5.0

Everyone we encountered was pleasant and helpful. We had a great experience from start to finish with U-Haul storage box delivery and truck rentals. We will recommend these services to others.

Laurie T. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The drop off servers is outstanding.

RICKY C. 
Rating:
5.0

Customer service was great. Our truck and equipment was clean and ready when we arrived.

ANNA ROMERO V. 
Rating:
3.0

I fill these out wasting my time so what's the fucking point. Only reason I rent from here is 2 miles from house other then that these surveys are BS

KEITH DAVID E. 
Rating:
4.0

Originally they were supposed to deliver on Monday but we could not confirm cause we're moving in the Sunday before.. and we got a call Sunday to confirm. We were not sure...but later Sunday when I called back we got no answer then when we called Monday we had to schedule it for Friday...which meant we had to stay at our extended stay for 3 more nights...which costed us another 180 dollars.

Chi T. 
Rating:
5.0

Customer did not leave a comment.

Dany H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl E.  |  First Impressions 
Rating:
5.0

Everything was perfect and the employees were very polite and professional

leslie C. 
Rating:
5.0

Customer did not leave a comment.

JON ANDRE V. 
Rating:
5.0

Customer did not leave a comment.

KENNETH SCOTT U. 
Rating:
5.0

Customer did not leave a comment.

CONNIE MARIE M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Great experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..

Deanne F.  |  First Impressions 
Rating:
5.0

I have become aware on how tricky can be to plan a move and how much space is needed to transport your belongings and Uhaul made that much easier, there was a little confusion as far as paying for the storage rent on line and also where the uboxes were stored. Uboxes were the way to go for us. No problems, no worries, no nonsense and no stress.

Roberto M. 
Rating:
5.0

We have used this location several times this year. The staff at the counter are great! Friendly and efficient. Good at helping disgruntled / stressed out customers.

Lara A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F K. 
Rating:
5.0

Customer did not leave a comment.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
4.0

Very satisfied with my uhual experience and staff.

JAMES ALAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Everyone was great❤️❣️❣️!!!

Rosie C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS JOHN F. 
Rating:
4.0

Make the app compatible for old people😁

dale T. 
Rating:
5.0

Customer did not leave a comment.

EVERETT T.  |  Overall Experience 
Rating:
5.0

Very smooth process

STERLING CLAIRE T. 
Rating:
5.0

Staff was very friendly. Very quick return. Very good job.

RONALD GERARD B. 
Rating:
5.0

Customer did not leave a comment.

EDMOND D. 
Rating:
5.0

Customer did not leave a comment.

CHARLEY F. 
Rating:
5.0

Nothing they were awesome

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Fhretscya Y.  |  First Impressions 
Rating:
5.0

Deborah was really nice and helpful

Joshua M.  |  First Impressions 
Rating:
4.0

Long waiting lines....hire more people. The 2 personnel were very professional.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

KEELIE C. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Great 👍 Thanks 2nd time in a month

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

DENNIS EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT RICHARD N. 
Rating:
5.0

Picking up my UBox in Springfield was a nightmare. My UBox arrived on Monday October 25th but I was not allowed to pick it up until Friday the 29th. Springfield was an hour away from Branson where we live. Then UHaul gave us the wrong information on where the UBox was. They then prceeded to send us to 5 different UHauls in Springfield. After 4 hours of driving around we finally found our UBox. Terrible experience.

James K. 
Rating:
3.0

Make sure mirrors are able to be moved. Our s were locked into place and unable to be adjusted. Bad design. Staff was very accommodating and tried to help but unable to get them to move. Truck badly needed an alignment.

Connie C. 
Rating:
5.0

perfect vendor. I've received perfect service every time!!

STEVEN WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN T. 
Rating:
5.0

It was organized

CAROL P. 
Rating:
4.0

I don't remember lights inside the unit. Our only use was during the day.

Martin L.  |  Overall Experience 
Rating:
5.0

For uhaul in general last minute location change not convenient specially if the location is on the edge of the opposite side of town …. Very displeased with the last minute location change other than that great service

JOSE JESUS G. 
Rating:
5.0

Very helpful

RAYMOND D. 
Rating:
3.0

Customer did not leave a comment.

Emily F. 
Rating:
5.0

I had to go to this location after the other location where I orinally booked my truck couldn't check me in, told me to do it via app but the app or uhaul website wouldn't check me in. Thank god this place had a truck.

RAVEN OCTAVIA F. 
Rating:
4.0

Customer did not leave a comment.

BRIAN J. 
Rating:
1.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Got a call back the next morning indicating that the drop off personnel registered the return of the truck but NOT the car carrier.

robert H. 
Rating:
4.0

How about we review the Idaho Falls office??!! It was terrible!!

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

LESLEY S.  |  Overall Experience 
Rating:
3.0

The location of my pick up was changed and made this extremely inconvenient. I reserved this over a week ago and it was good for my original location. This added over 2 hours to my work day for the pick and return. When I called customer service to see if a unit that was closer to my location had one available, it took him 20 seconds to say there was not one closer. I can't believe that in Las Vegas, Nevada - there was not a 12' x 6' trailer available. The overall experience was the worst. The only thing that was good, was the facility I did pick it up at helped with a turn signal problem on my trailer lights.

RICHARD DEAN H. 
Rating:
5.0

Check-in was less than 5 minutes and that was the in-store person-to-person check-in. Same thing when dropping the truck off. Less than a 5 minute check out and I was finished. A nice clean truck that ran well. No problems at all. Very impressed. If I need to rent a truck again I will use U-Haul Moving & Storage of Black Mountain

THOMAS GORDON O. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Max A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE BARTON P. 
Rating:
5.0

Customer did not leave a comment.

joe R. 
Rating:
3.0

Not trying to be rude but it's a hit and miss with this location. Not consistent. Not even sure why I fill these out cause it's just a waste of time. Only reason I rent is cause it's a mile from my house.

KEITH DAVID E. 
Rating:
5.0

Awesome Staff!

Max A.  |  First Impressions 
Rating:
3.0

give a better window for u-box delivery. 8:00- 3:00 is not a window

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Georgia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELAINE G. 
Rating:
5.0

Great

LEIF JOBSE V. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN KHO M. 
Rating:
4.0

The drop-off location informed me that the trailer was not completely hooked up correctly to my car and I was lucky not to have had an accident traveling across country.

christi S. 
Rating:
5.0

Customer did not leave a comment.

CAROL ANN KALANI T. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

I have to say everyone there was friendly, but the guy that hooked up the trailer went way above and beyond, I have a loose wiring harness and the lights weren't working properly, must places would have sent me away to get it fixed and come back but I had to get this item moved today and this young man spent 10 minutes fixing MY problem. I wish I'd have got his name, but he saved the day!! I'll be using you for all my moving needs I'm going to stop by and give him a tip tomorrow for his generosity and skill.

WILLIAM S. 
Rating:
3.0

The truck tire light was on and when I asked him to check he checked the wrong tire. We got to our destination safely.

INA JEAN T. 
Rating:
5.0

super easy and i will do it again

Suzanne E. 
Rating:
5.0

Customer did not leave a comment.

Jodi R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT D.  |  Overall Experience 
Rating:
5.0

I had a storage unit here for 3 1/2 years. The staff was always very helpful and courteous. I would definitely recommend this location for your storage needs.

Charles C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi R.  |  First Impressions 
Rating:
5.0

My unit was outside, that's the only reason I answered no to the well lit & secured question. I never felt my unit was compromised considering it's outside location.

ASHLEY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylee T.  |  Overall Experience 
Rating:
5.0

Thank you for an easy transition in a terrible time in my life. Helpful for any thing I needed. Thank You everyone had a great personality. Extremely helpful .

Kathleen B.  |  Overall Experience 
Rating:
5.0

Great

DANIEL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan L.  |  Overall Experience 
Rating:
4.0

Good job!

anthony u.  |  First Impressions 
Rating:
5.0

I did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!

PAUL B.  |  First Impressions 
Rating:
5.0

Management is awesome.

MICHAEL L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
1.0

The lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!

April L.  |  First Impressions 
Rating:
4.0

Deb helped me setup unloading small portable into 10x10 storage unit. All went smooth

Melinda O.  |  First Impressions 
Rating:
5.0

Staff very helpful and professional!

Stephen N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony X.  |  First Impressions 
Rating:
4.0

Yesterday when I went in the computer systems were down causing an unusual delay.

Martin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WARREN D.  |  First Impressions 
Rating:
5.0

Thanks for all your help in my storage

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUI Y.  |  First Impressions 
Rating:
5.0

Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.

ALLAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  First Impressions 
Rating:
4.0

I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"

SHEREEN W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Starla C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa D.  |  First Impressions 
Rating:
5.0

The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.

Karen F.  |  First Impressions 
Rating:
5.0

Hassle free transaction to store our travel trailer.

Jeffrey S.  |  First Impressions 
Rating:
5.0

Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

BOBBY D.  |  First Impressions 
Rating:
5.0

Staff has always been friendly and helpful over the years

TOM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria W.  |  First Impressions 
Rating:
5.0

They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.

MICHAEL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina h.  |  First Impressions 
Rating:
5.0

I was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Art P.  |  First Impressions 
Rating:
5.0

Great Service!

James R.  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Larry S.  |  First Impressions 
Rating:
5.0

Everything went just great

Lynell H.  |  First Impressions 
No reviews have been submitted for this location.

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