Customer Reviews for U-Haul Moving & Storage of Birmingham

2,436 reviews

540 Valley Ave   Birmingham, AL 35209
(Two miles West of Vulcan)

(205) 942-6833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(205) 942-6833

540 Valley Ave
Birmingham, AL 35209
(Two miles West of Vulcan)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer service during pick up could have been better.

KIA F. 
Rating:
5.0

Customer did not leave a comment.

NALISHIA B. 
Rating:
5.0

Jordan was very professional and helpful. he went over and beyond to assist me.. his customer service is Awesome!!!

Travina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
3.0

Customer did not leave a comment.

SHARONDA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
3.0

The unit was fine and clean, but they charged me for an "after hours" service that I didn't know about.Also in another branch they gave my reservation to another person and I was left without a truck,and they sent me 20 mikllas to pick up another unit and when I went to pick up the unit it was 26 feet, too long for what I needed and they didn't want to give me another one until the next day.Later they gave me a credit of $ 50 for the mistakes made, but I had already paid in another branch for another truck and this credit cannot be used until hiring a new service...That's ridiculous!!! my cell is 205 296 2988 (any questions)

Rendon R. 
Rating:
5.0

Customer did not leave a comment.

YVONNE L. 
Rating:
5.0

Customer did not leave a comment.

BELINDA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B.  |  Overall Experience 
Rating:
5.0

I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.

Wade R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deshun p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HONGXING S. 
Rating:
4.0

N/ A

Pamela P. 
Rating:
3.0

Andrea at the location was WONDERFUL. Patrice who helped us on the phone was WONDERFUL. U-Haul, as an experience left a lot to be desired. We rented a 15 foot truck, got the email, text and "live" phone call about pickup location. NO truck at location. Were sent to another location (Valley Ave.). They had nothing to rent. Andrea (on location), called the UHaul number and Patrice was able to find us a truck, but it was a 20' truck on the opposite side of town. Patrice suggested we rent the moving blankets from the Valley Ave location to be sure we were able to get them. When we returned the truck in Panama City Beach, FL, we were able to return the truck with the online portal with no problem but the blankets were under a separate contract and the website wouldn't recognize it. It took 2 phone calls (one had a hold of 45 minutes and I gave up after a while - the second one I requested a call back) to get it situated and the blankets checked back in. The whole experience was pretty frustrating.

Kathryn S. 
Rating:
5.0

Take the van thru a car wash. It was noticeably dirty on the outside.

Wendell T. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
1.0

U haul location Valleydale Avenue off Greenspring the guy name Brandon or whoever he is. Wear a dark green shirt nasty attitude. He charge me $150.00 dollars because I didn't feel out the survey then he said I didn't put gas in the truck. I did put $15.00 dollar gas back in truck. I believe the employee stole my money. Do not go to the U haul on Valleydale Avenue down the street from full moon barbecue. I need a refund

BRIDGET W. 
Rating:
5.0

Pick up and return was easy and the gentleman there at that time was friendly and helpful. He very informative on the trailer rental and hitch setups! When I called to inquire about returning the auto transport trailer the day before it was due, I was told by someone who answered the phone, that returning it at 5 pm would be too late to return a trailer. This location doesn't close until 7pm on Sunday but they said they stop taking trailer returns at 4:30. Just a little inconvenient since I didn't choose this location when I requested the rental through the app. Thanks

Shelby T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI C. 
Rating:
5.0

Nothing to improve. The lady at the desk went above and beyond to help me

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Errol P. 
Rating:
5.0

Customer did not leave a comment.

LEXUS M. 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEVANTE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Brandon was very professional and friendly, really appreciate his kindness and willingness to help with what I needed.

VERNIKO R. 
Rating:
5.0

Customer did not leave a comment.

ROGER P. 
Rating:
1.0

Was not there when promised had to make a 80 trip to go back the next day very poor service and attitude

Greg F. 
Rating:
5.0

Store clerk to wear mask

alexis T. 
Rating:
4.0

Great staff!

BARBARA N. 
Rating:
3.0

I don't like to write negative comments but the fellow in charge that day was very short with me both on the phone asking if I was going to be on-time turning in the equipment (as he had a renter lined up after me). I assured him I would and he just hung up. I was an hour early, but he was very short with me again in turning in the equipment. I did nothing that I know of to prompt this. Perhaps he was shorthanded - not sure.

James W. 
Rating:
5.0

The desk person when above and beyond to help me. Great service

XAVIER G. 
Rating:
5.0

Andrea is capable friendly efficient and courteous and fast Far exceeds

jeremy G. 
Rating:
3.0

The parking is far too narrow and the online pick up/drop off process was a pain in the rear. The only positive was the man working there. he was very nice.

Barrie W. 
Rating:
5.0

Customer did not leave a comment.

Phillip P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Von J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDI J. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

RON V. 
Rating:
5.0

Satisfied customer, glad to have done business with you all !

Alondria D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR D. 
Rating:
5.0

Brandon Hunter was a big help on the drop and getting us the correct storage size. He went over and beyond to explain everything to my father so that he would understand. I really appreciate the help that he give us. Will do business with Uhaul again

JAMES H. 
Rating:
5.0

They have always been friendly and accommodating here!

Charles V. 
Rating:
5.0

Customer did not leave a comment.

LAKERA R. 
Rating:
5.0

Customer did not leave a comment.

LADARIUS S. 
Rating:
4.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Dalton P. 
Rating:
3.0

Too cramped. Hard to navigate.

SCOTT K. 
Rating:
4.0

The trailer had no tie down rails on the left side and were all broken off. I didn't notice when picking up the trailer until I started loading and had no tie downs so everything moved while driving. Also I was supposed to get a $23 cheaper rate for dropping at another location but was charged full price for the trailer! $77 vs $54. Both were an inconvenience.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

BARRY S. 
Rating:
4.0

be customer-centric and listen to what the customer's specific needs are.

William M. 
Rating:
5.0

Jordan was awesome! Appreciate his kindness and help!

Kelly C. 
Rating:
5.0

Excellent customer service.. Easy and no problems.

TRACY C. 
Rating:
5.0

Customer did not leave a comment.

Sharvon C. 
Rating:
4.0

Customer did not leave a comment.

TYLER O. 
Rating:
4.0

Customer did not leave a comment.

Ethan B. 
Rating:
2.0

They downgraded the size of my reservation because the bigger truck needed oil change. Manager did not bother to contact me prior tii oh my arrival.

Jerrhonda M. 
Rating:
5.0

The individual working the desk (pick-up and drop-off) was phenomenal. Great attitude and great customer service. He focused on the needs we had and delivered.

KEVIN M. 
Rating:
3.0

Retire that truck. Horrible condition. Door seals passed a ton of aid. Mirrors are loose. Entire cab rattles. Cab leaks water. Worst vehicle I've ever driven.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Will J. 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

The girls there were wonderful. They saved the day for us. We had experienced a total failure from U-Haul regarding a truck we were supposed to have picked up at another location. We had waited 3 hours at the first location and nobody ever showed up to get us our truck. We found the location at 540Valley road and they were able to rent us a trailer. Great people at the 540 Valley location.

John A. 
Rating:
5.0

Customer did not leave a comment.

ANDRA A. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

The man that assisted me was super nice and helpful. I was not in a very good mood at the time, and he still had me laughing by the end. It was easy to rent and easy to return the vehicle.

LAUREN L. 
Rating:
3.0

I was charged $20 for out of hours service fee stating the U-haul was returned on the 21/07/2021 at 8am, where I had actually returned it on the 20/07/21 @ 18:30 dropping the keys to the front desk personnel, being within the 4 hours rental period and during the opening hours. I had emailed this to no response and also tried to call u-hault to face a long wait time

Anandbhai P. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

It was a wonderful experience. Jordan was helpful and courteous.

Beth C. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Cost is too high. Gas tank should be full when vehicle is picked up.

Gelare G. 
Rating:
2.0

I was not charged the correct amount! I was over charged. I have called several times only to be left on hold for over an hour. Would be GREAT if someone would call me back!

Michelle M. 
Rating:
1.0

Customer did not leave a comment.

SUKOJI K. 
Rating:
3.0

Customer did not leave a comment.

Cynthia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLA D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Jordan and Brandon were very helpful and provided excellent customer service. I will certainly recommend this location.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
1.0

Worst experience ever.540 Valley Ave, Birmingham, Ala. dropped same day rented got certified letter u haul not returned. GM Brandon rude and no help at all in resolving issue. After years of being a loyal customer I will Never use uhaul again.

STEVEN L. 
Rating:
5.0

Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.

Stephanie H.  |  First Impressions 
Rating:
2.0

For, the first time in my life I felt a racial prejudice because of the actions of the attendant. He about rammed my vehicle with his go cart. It took him 50 min to check in a lady for a storage unit!

ARNOLD M. 
Rating:
5.0

Customer did not leave a comment.

Francis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARLOS C. 
Rating:
5.0

N/,a

Will K. 
Rating:
3.0

Customer did not leave a comment.

Cely T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cris M. 
Rating:
5.0

Customer did not leave a comment.

Paige J. 
Rating:
4.0

Customer did not leave a comment.

amber S. 
Rating:
5.0

N/A

ARDATRA J. 
Rating:
5.0

No issues

Charles F. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

FREDDIE B. 
Rating:
5.0

Not to change a very friendly and professional employee. The truck was a little old and noisy, but it did its job.

SERENA S. 
Rating:
5.0

Customer did not leave a comment.

jasmine m.  |  First Impressions 
Rating:
5.0

The Manager at this location is who helped us. Professional and efficient. That's not all.......He did all of this with a car trailer that he hooked up for us all in the pouring rain. No complaining, no hesitation, just fantastic professionalism at its best. Thank you

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
4.0

People were nice.

JOHN K. 
Rating:
5.0

Professional and fast service. Second time using this location and will be back. Thank you!

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Connor M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Staff was friendly and rental process was easy.

KAYOTRIS B. 
Rating:
5.0

very low gas mileage. I rented a 20 foot truck and drove it 39 miles. It took 5 gal . that's just over 7mpg. seems very low.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

DARYL M. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY R. 
Rating:
5.0

Keep exceeding customers expectations in the use of the storage facility.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
1.0

The rental was about 45 minutes late which costs an additional 24 hours. That is ridiculous. The compNy should be a little more customer friendly. A full days charge for 45 is excessive. But with storage prices being ridiculous as well I should expect no different

Johnnie J. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

When ever your customers rent from here and have to return your trucks after hours. Please make sure that your customers have some where to park the trucks on returning them. The club has all of your parking spaces filled up with no where to park the trucks.

WANDA F. 
Rating:
5.0

Customer did not leave a comment.

Lindsey K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mohammed A.  |  First Impressions 
Rating:
4.0

The drop off location was incorrect. I need to make sure I'm not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I'm not charged the fee. 205.667.3018 I will call the scheduling office at 9a today

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karleafa w.  |  First Impressions 
Rating:
5.0

Marvin made things simple and clear.

debrah d.  |  First Impressions 
Rating:
5.0

Need to correct address 1952 cansler ave Birmingham Alabama 35214

Regina P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY B.  |  First Impressions 
Rating:
5.0

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Ron V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy C.  |  First Impressions 
Rating:
5.0

Clean and very helpful.....

Allison M.  |  First Impressions 
Rating:
5.0

Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

THRACIE P.  |  First Impressions 
No reviews have been submitted for this location.

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