Customer Reviews for U-Haul Moving & Storage of Birmingham

2,415 comentarios

540 Valley Ave   Birmingham, AL 35209
(Two miles West of Vulcan)

(205) 942-6833

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 942-6833

540 Valley Ave
Birmingham, AL 35209
(Two miles West of Vulcan)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
1.0

U haul location Valleydale Avenue off Greenspring the guy name Brandon or whoever he is. Wear a dark green shirt nasty attitude. He charge me $150.00 dollars because I didn't feel out the survey then he said I didn't put gas in the truck. I did put $15.00 dollar gas back in truck. I believe the employee stole my money. Do not go to the U haul on Valleydale Avenue down the street from full moon barbecue. I need a refund

BRIDGET W. 
Clasificación:
5.0

Pick up and return was easy and the gentleman there at that time was friendly and helpful. He very informative on the trailer rental and hitch setups! When I called to inquire about returning the auto transport trailer the day before it was due, I was told by someone who answered the phone, that returning it at 5 pm would be too late to return a trailer. This location doesn't close until 7pm on Sunday but they said they stop taking trailer returns at 4:30. Just a little inconvenient since I didn't choose this location when I requested the rental through the app. Thanks

Shelby T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIOVANNI C. 
Clasificación:
5.0

Nothing to improve. The lady at the desk went above and beyond to help me

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Errol P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEXUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LEVANTE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

Brandon was very professional and friendly, really appreciate his kindness and willingness to help with what I needed.

VERNIKO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER P. 
Clasificación:
1.0

Was not there when promised had to make a 80 trip to go back the next day very poor service and attitude

Greg F. 
Clasificación:
5.0

Store clerk to wear mask

alexis T. 
Clasificación:
4.0

Great staff!

BARBARA N. 
Clasificación:
3.0

I don't like to write negative comments but the fellow in charge that day was very short with me both on the phone asking if I was going to be on-time turning in the equipment (as he had a renter lined up after me). I assured him I would and he just hung up. I was an hour early, but he was very short with me again in turning in the equipment. I did nothing that I know of to prompt this. Perhaps he was shorthanded - not sure.

James W. 
Clasificación:
5.0

The desk person when above and beyond to help me. Great service

XAVIER G. 
Clasificación:
5.0

Andrea is capable friendly efficient and courteous and fast Far exceeds

jeremy G. 
Clasificación:
3.0

The parking is far too narrow and the online pick up/drop off process was a pain in the rear. The only positive was the man working there. he was very nice.

Barrie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Von J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON V. 
Clasificación:
5.0

Satisfied customer, glad to have done business with you all !

Alondria D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
1.0

This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! Wow

Stacie w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLOR D. 
Clasificación:
5.0

Brandon Hunter was a big help on the drop and getting us the correct storage size. He went over and beyond to explain everything to my father so that he would understand. I really appreciate the help that he give us. Will do business with Uhaul again

JAMES H. 
Clasificación:
5.0

They have always been friendly and accommodating here!

Charles V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKERA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LADARIUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalton P. 
Clasificación:
3.0

Too cramped. Hard to navigate.

SCOTT K. 
Clasificación:
4.0

The trailer had no tie down rails on the left side and were all broken off. I didn't notice when picking up the trailer until I started loading and had no tie downs so everything moved while driving. Also I was supposed to get a $23 cheaper rate for dropping at another location but was charged full price for the trailer! $77 vs $54. Both were an inconvenience.

Ronald D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY S. 
Clasificación:
4.0

be customer-centric and listen to what the customer's specific needs are.

William M. 
Clasificación:
5.0

Jordan was awesome! Appreciate his kindness and help!

Kelly C. 
Clasificación:
5.0

Excellent customer service.. Easy and no problems.

TRACY C. 
Clasificación:
5.0

Very friendly and accommodating staff. Even had a nice employee lend me and my daughter hand with loading the story storage unit. ¡Gracias!

Blair B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharvon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLER O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan B. 
Clasificación:
2.0

They downgraded the size of my reservation because the bigger truck needed oil change. Manager did not bother to contact me prior tii oh my arrival.

Jerrhonda M. 
Clasificación:
5.0

The individual working the desk (pick-up and drop-off) was phenomenal. Great attitude and great customer service. He focused on the needs we had and delivered.

KEVIN M. 
Clasificación:
3.0

Retire that truck. Horrible condition. Door seals passed a ton of aid. Mirrors are loose. Entire cab rattles. Cab leaks water. Worst vehicle I've ever driven.

Chad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F.  |  First Impressions 
Clasificación:
5.0

The girls there were wonderful. They saved the day for us. We had experienced a total failure from U-Haul regarding a truck we were supposed to have picked up at another location. We had waited 3 hours at the first location and nobody ever showed up to get us our truck. We found the location at 540Valley road and they were able to rent us a trailer. Great people at the 540 Valley location.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRA A. 
Clasificación:
5.0

The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.

Christina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
5.0

The man that assisted me was super nice and helpful. I was not in a very good mood at the time, and he still had me laughing by the end. It was easy to rent and easy to return the vehicle.

LAUREN L. 
Clasificación:
3.0

I was charged $20 for out of hours service fee stating the U-haul was returned on the 21/07/2021 at 8am, where I had actually returned it on the 20/07/21 @ 18:30 dropping the keys to the front desk personnel, being within the 4 hours rental period and during the opening hours. I had emailed this to no response and also tried to call u-hault to face a long wait time

Anandbhai P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
5.0

It was a wonderful experience. Jordan was helpful and courteous.

Beth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david g.  |  Overall Experience 
Clasificación:
4.0

Cost is too high. Gas tank should be full when vehicle is picked up.

Gelare G. 
Clasificación:
2.0

I was not charged the correct amount! I was over charged. I have called several times only to be left on hold for over an hour. Would be GREAT if someone would call me back!

Michelle M. 
Clasificación:
1.0

El cliente no dejó un comentario.

SUKOJI K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
5.0

Jordan and Brandon were very helpful and provided excellent customer service. I will certainly recommend this location.

Stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
1.0

Worst experience ever.540 Valley Ave, Birmingham, Ala. dropped same day rented got certified letter u haul not returned. GM Brandon rude and no help at all in resolving issue. After years of being a loyal customer I will Never use uhaul again.

STEVEN L. 
Clasificación:
5.0

Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.

Stephanie H.  |  First Impressions 
Clasificación:
2.0

For, the first time in my life I felt a racial prejudice because of the actions of the attendant. He about rammed my vehicle with his go cart. It took him 50 min to check in a lady for a storage unit!

ARNOLD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLOS C. 
Clasificación:
5.0

N/,a

Will K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cely T.  |  First Impressions 
Clasificación:
5.0

Gracias

Cynthia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige J. 
Clasificación:
4.0

El cliente no dejó un comentario.

amber S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee G.  |  Overall Experience 
Clasificación:
5.0

N/C

ARDATRA J. 
Clasificación:
5.0

No issues

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

FREDDIE B. 
Clasificación:
5.0

Not to change a very friendly and professional employee. The truck was a little old and noisy, but it did its job.

SERENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben E.  |  Overall Experience 
Clasificación:
5.0

The Manager at this location is who helped us. Professional and efficient. That's not all.......He did all of this with a car trailer that he hooked up for us all in the pouring rain. No complaining, no hesitation, just fantastic professionalism at its best. Gracias

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. Pam

Pam S.  |  First Impressions 
Clasificación:
4.0

People were nice.

JOHN K. 
Clasificación:
5.0

Professional and fast service. Second time using this location and will be back. ¡Gracias!

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
5.0

Staff was friendly and rental process was easy.

KAYOTRIS B. 
Clasificación:
5.0

very low gas mileage. I rented a 20 foot truck and drove it 39 miles. It took 5 gal . that's just over 7mpg. seems very low.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

Management and staff provided excellent support in the move out process.

Donald J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleashia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawna S.  |  First Impressions 
Clasificación:
5.0

Brandon was extremely kind and helpful. Whole process was very easy.

Hunter J.  |  First Impressions 
Clasificación:
5.0

Keep exceeding customers expectations in the use of the storage facility.

DONALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda W.  |  Overall Experience 
Clasificación:
5.0

The manager at this location was very helpful, appreciative and courteous. Couldn't ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn't fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.

Charles P.  |  Overall Experience 
Clasificación:
1.0

The rental was about 45 minutes late which costs an additional 24 hours. That is ridiculous. The compNy should be a little more customer friendly. A full days charge for 45 is excessive. But with storage prices being ridiculous as well I should expect no different

Johnnie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia B. 
Clasificación:
5.0

When ever your customers rent from here and have to return your trucks after hours. Please make sure that your customers have some where to park the trucks on returning them. The club has all of your parking spaces filled up with no where to park the trucks.

WANDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur R. 
Clasificación:
4.0

El cliente no dejó un comentario.

XANTHIA C. 
Clasificación:
3.0

My trailer was not available at the intended location. Was sent here as a back up. The people were very nice ( much nicer than at the original site0

John R. 
Clasificación:
5.0

No line no wait. I really would recommend this location to others. I tried to call in and let them know I would be returning the truck the next day however I was in line the longest with customer service thru the customer service number. Wish I could of gotten a discount of some sort. This will not discourage me from using this company again.

APRIL K. 
Clasificación:
5.0

Excellent experience throughout the years! I would highly recommend!!!

ASHIYA b.  |  Overall Experience 
Clasificación:
2.0

I don't think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I'm not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I've called multiple times and been on hold for the longest wait times eventually having to hang up, I've emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn't answer they just picked up and hung up. It was not a pleasant uhaul experience.

WENDY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H.  |  Overall Experience 
Clasificación:
5.0

Very easy to drop off the trailer and the attendant was very helpful and courteous

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Micah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blair B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H.  |  First Impressions 
Clasificación:
4.0

The drop off location was incorrect. I need to make sure I'm not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I'm not charged the fee. 205.667.3018 I will call the scheduling office at 9a today

Michelle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alessandro b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W.  |  First Impressions 
Clasificación:
4.0

Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have been

James N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karleafa w.  |  First Impressions 
Clasificación:
5.0

Marvin made things simple and clear.

debrah d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassandra H.  |  Overall Experience 
Clasificación:
5.0

The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.

ANITA J.  |  Overall Experience 
Clasificación:
5.0

Need to correct address 1952 cansler ave Birmingham Alabama 35214

Regina P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY B.  |  First Impressions 
Clasificación:
5.0

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Ron V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy C.  |  First Impressions 
Clasificación:
5.0

Clean and very helpful.....

Allison M.  |  First Impressions 
Clasificación:
5.0

Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

THRACIE P.  |  First Impressions 
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